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INTERNSHIP REPORT OF 2010INTERNSHIP REPORT OF 2010

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Internship Report Allied Bank Limited

VVirtual UUniversity oof PPakistan LLahore

Dedication I would like to dedicate This internship report To my honorable vu teachers And my specials regards to my Most respectful affectionate loving parents, Who always, Prayed for my success and betterment.

Acknowledgement

In the name of ALMIGHTY ALLAH, the most Gracious, Merciful and Compassionate, the creator of the universe, who enabled us to complete this internship, report work successfully I would also like to thank Branch Manager GHAZANFER HAYAT, and branch staff and helping and guiding me through out my learning period.I am thank full specially my parents who help me in every step.Last but not least I would love to thank all my friends for their undying support, help and for being there when ever I need them.

Executive Summary

This document provided details of my achievements in term of practical implementation and understanding of working environment in banks. I had started my internship from Allied Bank Limited PAF Branch. From 15th may to 30th June. During the internship I have learnt basic banking work and a lot of practical work which I had not acknowledged before. I worked in different departments and learnt basic operations of the departments that departments are. Account opening department, Clearing department, Remittance department Calling and sorting department etc. I have spent most of my time in Account opening department and hence I learnt what professional attitude to adopt while dealing with external as well as internal customers. I have filled out the different vouchers and slips such as Current Account slip, PLS Saving Account deposit slip, clearing vouchers; online inter branch transaction slip etc.

VIRTUAL UNIVERSITY OF PAKISTANVIRTUAL UNIVERSITY OF PAKISTANwww.vustudents.ning.comwww.vustudents.ning.com

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And this document provided aspect of Allied bank limited and one of it’s branch PAF Base. This report is composed of the ABL History, ABL introduction, organizational structure, finance structure, it’s different Analysis such as critical analysis and swot analysis and recommendation etc. e.g. ABL is the one of the leading bank that is first Muslim bank incorporated in the soil of Pakistan in 1942.in Lahore as Australasia bank.ABL organizational and financial structure is very trustworthy.ABL has some weakness but by using its strength ABL can over come the weakness as ABL is the strong and leading bank, But It also has faces many threats but it has many opportunity to overcome the threats.

Table of Contents:

Pg#

C hapter -1 7-14

1. Introduction ----------------------------------------------------------------------- 71.2 Overview of the ABL Bank ---------------------------------------------------- 10

History Nature of the Organization Business Volume Product Line Competitors

Chapter -2 15-22 Organization Structure ---------------------------------------------------------- 15 -22

Organization Hierarchy Chart Number of Employees Main Offices Comments on the Organization Structure

Chapter - 3Plan of your Internship Program --------------------------------------------- 23

Introduction of the Bank Starting & Ending date of Internship Department in which you got Training

Training Program -------------------------------------------------------------- 24 - 42

Introduction of all Department Description of the Department I am work in


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Chapter - 4 43- 45 Structure of the Finance Department --------------------------------------

Department Hierarchy Number of employees working in Finance Department Finance & Accounting Operations

Page #

Functions of the Finance Department------------------------------------------ Accounting system of the Organization Finance system of the Organization Use of electronic data in decision making Mobilizations of funds Generation of funds Sources of funds Allocation of funds

Chapter - 5 46-84 Critical Analysis -------------------------------------------------------------------

Financial Analysis

(i) Ratio Analysis(ii) Horizontal (iii) Vertical Analysis for the last three years

Future prospect of the ABL Bank

Chapter – 6 85-89

SWOT Analysis of the ABL Bank ----------------------------------------------- 85

Conclusion & Recommendation -------------------------------------------------- 87

References & Sources Used ------------------------------------------------------- 88

Annexes ------------------------------------------------------------------------------ 89


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1 . INTRODUCTION :

What is Bank? “A system of trading in money which involved safeguarding deposit and making funds available for borrowers”Or simply, A bank is an institution which Accept deposits and give advances.

Definition of Bank:

An organization usually a corporation Chartered by a state or federal government, which does most or all of the following: Receives demands and deposits, Honor instruments drawn on them, And pays interest on them; Discounts notes makes loans, and invest in securities;

collects checks, drafts, and notes; certifies depositor’s checks; and issue draft, and chasier.

About Allied Bank:


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Allied Bank Limited is the first bank incorporated on the soil of Pakistan. It was incorporated in Lahore before independence in 1942 as Australasia Bank and was renamed as Allied Bank of Pakistan Limited in 1974 and Allied Bank Limited in 2005. In August 2004 as a result of capital reconstruction, the Bank’s ownership was transferred to a consortium comprising of Ibrahim Leasing Limited and Ibrahim Group.Allied Bank Limited is the one of the top and renowned bank it has excellent reputation. In the wake of its success one of the most important factors, apart from its energetic management and prudent approach, is the QUALITY of its SERVICES, which gives it a great periphery over its competitors ABL is providing the most modern and technologically advanced services to it’s customers according to the customers need and demands, and hence the ABL is meeting the customers expectation very finely. BANK has always strived to facilitate its customers by introducing various high quality hi-tech services.Today the Bank stands on a solid foundation of over 66 years of it’s existence having a strong equity, assets and deposits base offering universal banking services with higher focus on retail banking. The Bank has the largest network of on-line branches in Pakistan and offers various technology based products and services to its diversified clients through its network of 779 branches in over 300 cities and towns. The bank has in place the largest ATM network in the country with more than 502 ATMs in more than 145 cities and towns across Pakistan

Main Sector of the Organization:

Main sector of the ABL are the: Credit department (Advances department) Foreign currency department (Deposit department) Customer management services

The credit department and the foreign currency departments are basically the main departments in which the organization is dealing at a large scale and dealing is set in motion in customer management services department. These departments are playing a vital role in banking sector. These departments give the bank a real business.

Credit Department: The main function of the credit department is to lend money to the borrowers on the interest and hence bank earns a lot .ABL is serving the customers by giving the short term, medium term, long term, farm and non firm credits. The bank lends money against some guarantee or pledges or some property. ABL the is giving the clean advances against promissory notes, giving secured advances against tangibles and marketable securities and now also lending money against life policies and immoveable property. Foreign currency department: The ABL is also giving the facilities of foreign currency account as well as Pak rupee account. Foreign currency department is also playing a vital role in the banking and it becomes immense source of earning. In the allied bank the foreign currency account can be opened in many currencies but the four main currencies are:

US Dollar (USD)


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Euro (EUR) Japanese yen (JPY) Sterling Pond

Foreign currency account can be opened in many accounts such as: Current account Saving account Term deposit account

Customer management services: This is the department which is dealing with customers and convinced them towards to open the accounts and persuading them to indulging in many other activities of bank, these departments serving the customers in the various ways.The above two departments activities are actually starting from here it can be say that customer service department is composed of the foreign currency departments and credit departments.

VISION

To become a dynamic and efficient bank providing integrated solutions and the first choice of bank for all customers.

MISSOIN

To provide value-added services to our customers To provide high-tech innovative solutions to meet customer requirements To create sustainable value through growth, efficiency and diversity for all stakeholders To provide a challenging work environment, and reward dedicated team members To play a proactive role in contributing towards the society

VALUES

Integrity Excellence in Service High Performance ·Innovation and Growth

Nature of the Organization:

Allied Bank Limited is Scheduled Bank. Allied Bank Limited (Allied Bank) provides retail, commercial and corporate banking services.


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The bank is listed on all stock exchanges in PakistanABL is a Private Bank.

Business volume:

Different schemes: Allied Umrah Aasan Allied Tahafuz Deposit Scheme Allied Karzas Scheme Allied Bachat scheme

Finance Facility:

Cash Finance

Demand Finance

Running Finance etc

Agricultural Finances etc Accounts facility:

Current Account

Saving account

Other Accounts

Banking provides:

Internet Banking Allied basic Banking


2009 2008 2007Total Assets 418,374,331 366,695,669 320,109,723investments 94,789,492 82,646,595 83,958,463Advances 237,344,038 212,972,008 168,407,280Interest earned 41,121,503 30,570,540 21,201,422Share capital 7,110,008 6,463,644 5,386,370EPS 10.02 5.85 5.73Imports Exports 196,211 194,186 150,698Other information:No. of Employees 8,713 8,325 8,181No. of branches 779 766 757

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Foreign currency banking

Deposits: Allied profit plus term deposit Allied profit deposit Allied monthly income scheme etc

LargeATM Network:24/7 availability

Competitors:

These are the some competitors. Habib bank limited Soneri bank Alfalah bank United Bank Limited The bank of Punjab Soneri Bank Limited Bank Al-Habib Limited Bank Al-Falah Limited

Hierarchy chart


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PRESIDENTcc

SENIOR EXECUTIVE

VICE PRESIDENT

PRESIDENT

EXECUTIVE VICE

PRESIDENT

PRESIDENT

SENIOR VICE

PRESIDENT

VICE PRESIDENT

OFFICERS GRADE I II III

ASSISTANCE VICE PRESIDENT

ASSISTANTS

PRESIDENT

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Comments :

The organizational hierarchy represents the different designations in organization. And every lower level position officer/employee is responsible for the upper level designation person. And Assistants play a very vital role in the organizational structure.Assistants assist their officer and make the work/job easy and quick. And every one is responsible for his work for their officer. Hence it creates a good control in overall structure and thus the overall ABL structure full filling the overall requirement of the organization.


CASHER

PEONS

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Organizational structure of PAF Branch:

Comments:The successful management depends on these factors:

Fully and hearted contribution of all the members/employees.


Branch Manager

Operation Manager

Department Incharge

Officers

Teller

Cashier

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Successful organizational/management structure usually depends upon the fully and active contribution of the each member of the organization:Such as contribution of:

President Board of directors Supervisors All employees etc.

And the organization/management structure also depend upon the The manner of doing the work at each level is also very important

PAF branch have above both factors, every employee is responsible for senior officer in the branch and work with fully attention and devotion, And the overall branch is under the control of board of directors and president etc. and hence overall working of the branch is best.As the branch is under the control of:Presidents and board of directors,Every junior employee of the branch is under the control of his senior officer/employee and it creates the dual control on the branch and hence branch is working with full awareness and with intimation and hence the PAF branch structure is fully fulfilling the requirement of the organization.

Head Quarters:There are Four Provincial Headquarters of Allied Bank Limited situated at Lahore (Punjab), Karachi (Sindh), Peshawar (NWFP & Azad Kashmir) and Quetta (Baluchistan)

Number of employees:

Total number of employees in PAF branch is 14.In over all Allied Bank numbers of employees are:

2009 2008 2007Number of employees

8713 8325 8181

Departments:

Customer service Department Cash department Advances Department Foreign currency Department Clearing Department Foreign currency Department Remittance Department


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OBC Intercity

Introduction of all departments:

Customer Service Department: This is the main department of the PAF branch.And this department is dealing with customer and provides them services of giving the information about the Bank’s products and Services.And also help the customer in different ways, also response to the complaint. Cash Department:

This is also the very important and main Department of PAF ABL branch as this department is dealing in cash which come in the bank or goes from the bank. Cash is in different form of currency. Its basic function is dealing with Receipts and Payments.

For example,Accept deposits in terms of cashGive advances in terms of cash Collect utility bills etcOther sources

Advances Department : This Department is also play a vital role in banking this department give advances to the customers etc

To accept deposits and lend or give advances is the basic and primary Function of this bank.The bank lends money in the form of:Advances, against promissory notesSecured advances against tangible and marketable securities.Etc.

Foreign Currency Department The function and role of foreign currency department is very important and pivotal in the banking sector. It became the big source of a earning in bank. As it is dealing in the foreign currency. The foreign currency account can also be open in many accounts same like as Pak rupee account, such as,

Saving account Current account Term deposit account.

The bank deal in three type of foreign currency account US Dollar (USD) Euro (EUR) Japanese yen (JPY)


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Sterling Pond

Clearing Department: This department is used for clearing for example clearance of cheque and the work of this department is very sensitive and time taking.The clearance is dealing with those activates when bank receive or pay the amounts or cheque of the other banks for instance the receiving or sending amount to Mezan bank Habib Bank Limited, National Bank of Pakistan, Soneri bank.Intercity and OBC actually the part of the clearing department with little bit difference functioning.

Remittance Department: The main task of the Remittance department is: Transfer funds from one bank to another on demand And the collection takes place in this department.

Remittances include: Demand draft (DD) Cash order or credit order Online inter branch transaction

PLAN OF INTERNSHIP PROGRAME: Brief Introduction of My Branch:

I have done my internship form allied bank limited PAF base branch Lahore. It is located on Sarfraz Rafiqui Road PAF Market base Lahore. This branch has almost a 14 employees. PAF branch code is 0534 and GHAZANFER HAYAT is the Branch Manager GHAZANFER HAYAT of this branch.it is a very diligence branch and it is situated from 36 years It is dealing in various Tasks. It is situated in the commercial area as there is many schools are located near PAF branch and many rich people’s buildings are located near the ABL PAF Base branch LHR and also the Pakistan Air Force office and units are located near the PAF branch and hence it attract so many people on daily basis.As, many teachers comes many a times for opening different types of accounts, joint accounts, single accounts and for different other activities and also they deposit huge amounts, and many PAF servants also comes daily in this bank for availing banking services and also many rich people indulging with banks activities and hence the PAF Base ABL branch doing a very good business. Thus, It has serving the all those customers in various aspects from 36 years with a high quality of products and services. It’s mode of dealing is very attractive as, It gives advances and also performing the job of deposits at very attractable and reasonable rates. It is providing and introducing the new and


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innovative products in the PAF area .It has a very good progress and earns high profitability. And has a good reputation.

STARTINNG ENDING DATE OF INTERSHIP:

Starting date: 15 May Ending date: 30th June

NAME OF DEPARTMENT AND DURATION:Account opening : 15 May to 21st MayRemittance : 24 May to 28 May Clearing : 1st June to 8 JuneCalling and sorting: 9 June to 15 JuneOBC : 16 June to 23 JuneIntercity : 24 June to 30th June

Training program:Detailed description of the Activities performed by the departments:I have done my internship from ABL PAF branch. The job performed by these departments is different and this division is useful for accurate performance and well managed functioning of each departments.

I have work in these departments: Account opening Remittance Clearing Calling and sorting OBC Intercity

Details Description of the department’s activities:All these departments are performing different particular activities detail of which is as follows:Account opening department : The function of this department is to open the account. And this department plays vital role in banking as this is hold the back bone position in banking. The higher the persons come for Open the Account, the banking proceeds in the same proportion.The ABL serving the large number of persons/clients by providing them the facility of opening the different types of Account, such as the following accounts


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o Types of Account:

The account opening section deals in the opening of following types of accounts.1. Individual/ Joint Account2. Sole Proprietorship/ Partnership/ Joint Stock 3. BBA(Basic Banking Account)

1. Individual/ Joint Account In it they may open the following accounts

Current Saving ASDA

Document required for opening the account are Original ID Letter Head (in case of businessman) In case of illiterate person photograph of the person.

2. Sole Proprietorship/ Partnership/ Joint Stock In it they may open the following accounts

Current Saving ASDA

Document required for opening the account are

For Sole Proprietorship Copy of NIC (see original NIC) Letter Head of business NTN

For Partnership Copy of NIC (see original NIC) Attested copy of “Partnership Deed” duly signed by all partners of the firm. Attested copy of Registration Certificate with Registrar of Firms. In case the partnership is

unregistered, this fact should be clearly mentioned on the Account Opening form. Authority letter, in original, in favor of the person authorized to operate on the account of

the firm. Copy of registration certificate( if registered) Company Letter Head Two references


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For Joint Stock

Certified copies of: Resolution of Board of Directors for opening of account specifying the person(s)

authorized to operate the company account. Memorandum and Article of Association Certificate of Incorporation. Certificate of Commencement of Business. Copy of NIC (see original NIC)

3. BBA (Basic Banking Account) This account is open by salary persons and also for students. For opening the account following documents are required:

Copy of NIC (see original NIC) Salary Letter or bonfire letter for students Initial deposit Rs.1000

The major activities/functions performed by this department are:Activities are:

Account opening. Issuing of Cheque book Issuing of ATM card.

The process of the account opening is as follows:

The first set of steps in the process of account opening is the verification of the applicant/account opener who wants to open the account:The steps that are used in verification are:

FIRST STEP : To Obtain Attested Copy of Valid CNIC:The first and for most step is to obtain the identification card from the applicant and check it carefully and then obtain the attested copy of the identification card and carefully see expiry date of the date of the identification card. If the date of the identification card is


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expired then the account cannot be opened mean this national identification card is not valid. This is the basic requirement for opening the account.If identification date is not expired mean valid CNIC, then proceed further. And the account holder must know the identity card number of his Next of kin.Next of kin may be his mother/father, wife/husband; sister/brother etc blood relation is must with next of kin.SECOND STEP: To Obtain Attested Copy of Service Card, Salary Certificate of Employee Certificate:The second step is to obtain the Service certification letter.Where the applicant is doing the job. This is the necessary document.In case of unemployed (having no job) the THIRD STEP:The third step is to obtaining of different documents for verification of the person. These include the document according to the Types of Accounts.Every type of account contain different document. But attested copy of Valid CNIC and attested copy of service card are the basic documents are that is necessary for opening every type (such as personal, business, sole proprietor) of account. After receiving the necessary required documents the next step is the Filling of the Account Opening Form.The Account Opening Form of Allied bank includes this form/ sheets as follows with attachment arrangement:

Specimen Signature Card: it is being filled at the last but it is attach at the front of the Account opening form.

Checklist of detail document Account Opening From Account Detail Customer profile: CDD/ KYC form Allied cash + shop visa Debit/ATM Card Application Form

Specimen Signature Card (SSC):When whole the form of Account opening is fill then it is fill (usually). This card is attached at the front in Account opening form/document it contains following data:

Title of Account Account number Operating instructions Special instructions Name Signature

It should be remember that all signature should be same and matched with the signature of valid identity card. Title of Account consists of the name of the account holder.


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Account number is given from computer and note on the account opening register it is done at the last of the process and then fill account # in every require place.Checklist of detail document: It contains the different items of the document that is obtain form the customer under Prudential Regulation.And it is attached with the customer profile in account opening form. It should be checked carefully.Check those items of document that is obtaining from the customer/account holder.Fro example:These items are usually checked:

Attested copy of valid CNIC Photograph/ CNIC of the account holder(s) by Gazetted officer/City Nazim Attested copy of Service Card, Salary certificate or employee certificate Etc

Account Opening Form Detail:Account opening form contains these data:

a) Account Detail

The type of account which any person want to be open, he has to select that. Nature of the Account, Currency (in which want to operate).

b) Additional information (in case of Personal Account)c) Additional information (in case of Business Account)d) Other instructionse) Declaration (it contains signature of applicant)f) For bank use only (it contains Account number, Marketing etc)g) Terms and Conditionsh) Acknowledgement

Customer profile:It contains the personal information about the customer. The applicant can be fill the applicant himself. It usually includes:

Currency (in which want to operate).

Particular of deposits. (Period for operation).

Complete address.

Telephone number

Name.

Date of birth.


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Nationality etc.

Then signatures of the account holders and the bankers and manager.

Signature of the introducer, his account number and address etc.

CDD/ KYC form : It contains:Title of accountDifferent verifications Sources of incomeRisk profileCDD/KYC categoryAccount numberAllied cash + shop visa Debit/ATM Card Application Form: It contains the information about visa Debit card ATM card and account type information etc.Completion of Account Opening Form: It is checked carefully that account opening form is complete in all respects and signed by the account holder and introducer.

Stamps in Required in Account opening forms:There are three stamps put on the Account opening form.

Attested stamp Signature verify stamp Foto admitted if Foto account

Issuance of check book and ATM card:

After the completion of filling of Account opening form the check book is issued and ATM cards

if applicant want ATM card (issuance of ATM card taking more time than check book

issuance).The issuance of check book and issuance of ATM card is in account opening

department. The cheque book is issued after 2 or 3 days from opening process of the account. The

Account No. is stamped by the rubber stamp on each Cheque. Then it is given to the

applicant/account holder.

When all Cheque books are issued to the customers then these are recorded in the CD

Book or PLS saving book. All Cheque books are recorded with their a/c number and name of the

account holder.

These all work or activities is done in the Account opening Department.

REMITTANCE:


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“Transferring of funds from one place to another place through instruments”A central Account named as “Pak account” is used by all branches of ABL for dealing with each other. All remittances made by the different branches is controlled by the Pak Account.Pak Account:Pak account is minted all the accounts of the branches that’s dealing with each other. And every branch that is listed in the Pak account is given a specific code through which every branch entered in Pak account and dealing with other branches.Usually two types of remittance are used:

Outward remittance Inward Remittance

Remittance outward:Suppose, Mr. A comes to the PAF ABL branch and ask to make Demand draft of the amount of Rs. 75,000/- on the name of beneficiary whose Bank is the ABL Islamabad branch.Now PAF branch (my branch) receives the amount from Mr. A, and prepare the Demand draft of RS. 75,000/- and then send it to the ABL Islamabad branch. And PAF branch will inform to the Central Office that it has sent a Demand Draft of amount Rs. 75,000/- to the ABL Islamabad branch.PAF ABL branch (sender of DD) will be debited with the amount of Rs. 75,000 AndIslamabad branch (receiver of DD) will be credited with the amount of Rs.75, 000 in Pak accountThis is the procedure of Remittances Outward in Pak account

Inward Remittance:When the PAF branch receives the Demand draft from the ABL Islamabad Branch then this is called the inward Remittance.Then the sender branch that is ABL Islamabad branch will be debited in the Pak account.And the receiver branch will be credited in pak account...

The remittance can be made through the following mode of transference.The remittance can be made through the following mode of transference.

Demand Draft Pay order Inter branch transaction or online banking transaction

Demand Draft or DD:Demand draft is the type of the cheque or written order which is drawn on the customer demand. It s drawn by a branch of a bank upon the branch of same bank or other banks it is the order to pay certain sum of money or to the order of specified person.In BL bank. Demand draft is issued by the ABL other branches of the ABL, or other banks on the demand of customer. Before issuing the DD, it must be carefully check that demand is in order.


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Parties Involved in DDo Purchasero Issuing Brancho Drawee Brancho PayeeProcedure for making/ issuance Demand Draft:

First of all a form called “Fund Transfer Form” has to be filled. It is compulsory to fill the entire mandatory places, such as currency of instrument, type of remittance Particulars of applicant, applicant signature, beneficiary details etc.

And at the last the authorized officer puts his/her signature on DD form and three stamps are pasted on it;

o Transfer stampo Signature verified stampo Crossing check stamp ( in case if half payment is made through cash form, then a check is

fill up for this and attached with the DD form).And at the last the operational manager scrutinizes on this and then for keeping it in bank record all the records are transferred into the computer

Charges for issuance DDs, Rs.150/- is charged for account holder through his account or 0.10% Min Rs 500/- through cash ( A/c holder and walk-in-customer) or 0.20% Min

Cancellation charges:Rs 300/- (flat)Issuance of Duplicate DD charges:Rs 250/- charged for account holder through his accountRs 500/- through cash (A/c holder and walk-in-customer)Filling/ issuance of Pay order:Pay order is used to transfer money within city. It is very safe and convenient method to sending money from one place to another place.

Pay order:“Pay order is used to transfer money within city” Pay order and DD are the same instrument but the difference is that the DD is used for transferring the fund to out of the city while the pay order is used to transferring of fund within the city,The PAF branch also issue the Pay order that is written authorization for payment.Pay Order involves the following parties:

Purchaser May be a person, firm, company or local authority. Issuing/paying branch is one which issues/pays on presentation. Payee is a person named there in.

Procedure:


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First of all the Application form is given to the customer to fill. And then two signatures are taken on the form one for request and other for receiving the instrument. All the particulars of application form are checked and bank commission charges and withholding tax is written on the top of the application form. PO can be made through Check and CashPayment received through Cheque:The customer can give cheque for total amount of instrument plus bank charges if the he is maintained his account with the branch. Cheque and application form is then given to the officer of Cash Department for the payment of cheque. After proper inspection, Officer of Cash Department posts the cheque and signs the application form in token of payment received. Payment received in the form of Cash : If the customer wants to pay cash, then cash is deposited by the customer along with the bank charges and withholding tax.Application form is then given to the Remittances Incharge for issuance of instrument. He writes all the particulars of the application form in the system and allots a number to the instrument. Two authorized officers of the branch sign it. Instrument is then given to the customer. When instrument is presented for payment, canceled by the Remittances Incharge after proper inquiry.In case of PO, remitter account is credited and PO A/C of branch is debited. At presentation, Beneficiary is debited and PO A/C of branch is creditedCharges for issuance of pay order:

Rs.75/- is charged for account holder through his account Rs 500/- through cash ( A/c holder and walk-in-customer)

Cancellation charges:Rs 150/- charged for account holder through his accountRs 500/- through cash (A/c holder and walk-in-customer)Issuance of Duplicate DD charges:Rs 200/- charged for account holder through his accountRs 500/- through cash (A/c holder and walk-in-customer)

After completion the issuance of DD/PO these are recorded in the registers:Demand Draft/PO Issue Register:After filling and making of DD/PO , for keeping manual record these are recorded in the DD/PO issue register and this register contains the following details:

Date Draft Number Name of purchaser Favoring Amount Amount of Exchange

Demand Draft/PO Payable Register:


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When a DD/PO is paid and received then an entry is made in the Demand draft payable register. This register has the following particulars.

Date on which it is received Draft number and its date Favoring Amount Paid on

CLEARING DEPARTMENT:

Clearing:The word clearing is derived from the word “CLEAR” and it can be defined as:“ A system by which banks exchange Cheques and other Negotiable instruments drawn on each other within a specified area and thereby secure payments through the Clearing House at a specified time in a efficient way”Or in short:Any bank is doing clearing that makes the uses of the central clearing house located in a certain specific location for the transfer of credits and cheques between banksClearing House:An Office where different banks exchanges cheque and settle accounts.

There are two banks involved in clearing process, one is the collector bank and other one is the payee bank. And a body called NIFT is also involved. Collector Bank:Collects or receives the cheque of the other bank given to their customerPayee Bank:Receives the cheques and pays it after having all necessary requirementsNIFT:National institute of Facilitation Technologies (Pvt.).LtdAn institution called NIFT is the bridge between both the bank and all transactions between two banks are done through the help of NIFT.It modernize the payment system and it’s process in Pakistan started with the implementation of first Automed Clearing house (ACH) in Karachi in 1996.

Stamps Required: Clearing stamp of next date on front of bill Crossing stamps( bank name stamp) Clearing stamp on front of deposit slip

Types of Clearing:There are two types of clearing which are:

Out word Clearing


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Inward Clearing

Out Award Clearing:When the ABL give the payment to the other bank through clearing this is called outward clearing for ABL bank. And this is recorded in the When through clearing payment is given to the other bank than this entry will be recorded in outward clearing register.Outward clearing registers:When through clearing payment is given to the other bank than this entry will be recorded in outward clearing register.The register contains the following information:

From whom it is received Drawer Drawee Cheque number Account number Amount

INWARD CLEARING:When through clearing payment is given to the other bank than this entry will be recorded in outward clearing register. This is out ward clearing register.Inward Clearing Register: When payment is received from the other bank than entry is recorded in inward clearing register.The register contain following information:

Serial number Date Amount Remarks

Process of Clearing (Inward / Outward):

If the cheque receives or sends by one bank to the other bank then the process of clearing is start. For example if account holder of ABL receives the cheque of other bank like City Bank, UBL etc, and he submits it in ABL branch to be cashed. At the same time the clearing process starts.Here the local cheques that are drawn on ABL are received on a counter along with paying slips which should be properly and dully filled. Then counter folio putting stamps for cheques number received for collection for ABL. And it is duly signed by officer. These cheques are scrutinized and cheques for local clearing are separated from OBC. These are then entered in clearing register and cheques for collection are entered in OBC register and handed over the Bills Department for collection.Clearing officer checks and verifies title of all the cheques, date, signature and then every particulars of the cheque. Hence these, Cheques are scrutinized properly and paying slips are separated from cheques. Cheques of each bank are sorted and arranged branch wise. and then Debit and credit vouchers are made for clearance purpose. And these vouchers are attached with


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every cheque after filling the amount, Cheque #, and Name of bank of that cheque that is going to being cleared. And at the Top the Today date and Our Branch name (PAFABL) is written by clearance officer. And then three stamps are affixed on the cheque these stamps are:

Today Date stamp front of the cheque Crossing stamp (bank name stamp of clearing) on the front of the Cheque Payee account credit stamp on the back

Pass these cheques along with vouchers/advices, all the cheques are entered into the clearing system of the bank. Then Print out of the clearing is taken and details are attached with the cheques of each bank. Details of these banks are then entered into the clearing schedule containing number of cheques presented and their total amount against the name of each bank. Then total number of cheques presented to all banks and their total amount is written on the foot of that schedule, which is tallied with the clearing register.

First clearing sent:Next morning, these cheques along with voucher are delivered to the respective banks in clearing house of NIFT between 9:00 to 9:30AM. In the same manner, other banks present their clearing drawn on ABL. Total number of cheques and their amount delivered to other banks and received from them are written on the Clearing House schedule branch for their payment. After proper scrutiny of cheques, verification of signatures and confirmation of balance in the account, the Officer Cash Department pays these cheques by canceling and posting them in the system.Some important concepts should keep in mind while doing the job of clearing of cheque:

Date: Cheques should not be post dated or out of date. Figures: Amount in words and figures should match. Signature: Drawers signature must be clear. Payee’s Name: Payee’s name should be written, and endorsement should be as per the

beneficiary of the cheques Intercity: Cheques must not be of other cities. Intercity clearing cheques for consumer

departments are not entertained There should be no over writing, every thing is written clearly.

Cheque Return:Cheque can be returned and it cannot be passed due to these reasons:

Fund insufficient/Insufficient balance Mismatching figures Signature differ Filling incomplete Similar many other reasons may be.

If any cheque is not passed due to insufficient balance, mismatching figures, filling incomplete or any other reason, Officer Cash Department returns the same cheques by attaching cheques return memo containing reason for return. This cheque is entered into the cheques returned register and bank charges are deducted according to the schedule of charges. Second Clearing:


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Second clearing in ABL is at 2:30PM to check the destiny of the cheques presented to other banks in the morning. If any cheque is to return, that is delivered to the same bank in second clearing. In the same manner, if any cheques presented by ABL Bank in first clearing are returned, they receive it and once again give schedule of clearing figure to the Officer Clearing House NIFT containing number of cheques and their amount delivered and received unpaid.

Intercity : It is the same as clearing but the difference is that the branch transfer or receives the cheque etc to or by the other city branch or banks. And this includes that branches that are of local station for that bank (sender and receiver bank).

For ABL these are the local cities that’s used in intercity. Islamabad Karachi Pindi Peshawar Multan

Process of intercity Clearing:Almost the intercity Process is the same as clearing with little bit difference. E.g. for Intercity Clearing a stamp of intercity instead of clearing posted on face of bill, then amount, account number and city name is entered in a separate register and deposit slip is attached in a specific file. And a stamp is posted on back of bill. A separate slip is filled for every city given by NIFT. In the specified envelope is used for every city given by NIFT with printed name of city.One advice is made for him. Three copies are prepared for each advice. One advice goes to CSO for record. One goes for cashier and one goes to the clearing department for entry in the computer.When we release the intercity/clearing then we will Debited the advice and cheque will credited. And when we lodge the intercity/clearing then advice will be credited and cheque will be debited.

OBC (out ward bill for collection): It is the same as clearing and intercity but the difference is that the branch transfer or receives the cheque of the banks that are out of station.The out of station cities for the ABL are:

Okara branch of askari bank MCB changa manga branch MCB bransh thata Ubl shadi wall branch gujrat

OBC COLLECTION PROCEDURE:


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It is mention on the cheque that the person To Whom It May Concern can cash it from the certain branch of the bank in favor of which it’s drawn. The customer presents the cheque to his branch, which sends a document called “OBC” to the bank that has to make the payment. The clearing department of the receiving bank follows a prescribedProcedure and credits the amount to sending bank through a central account maintained by each bank with SBP. ABL sends the cheque to its own branch if available for collection from the payer’s banks otherwise the OBC is directly sent to other bank.MAINTAINING REGISTER for OBC’S:

We have a register in which we have the serial no for OBC with other details like amount, date, sending and receiving branches’ codes. Every OBC is entered in the register on daily basis. If OBC is not cleared due to what ever fault, we take it back as a return but after that we call the concerned person and we also write name of person.OBC are of two types:IBC or inter bank collection:When the cheque received by the bank for clearing this is calls IBC.

OBC or outward bank collection:When the cheque is send by Allied bank limited to the other bank for clearance this is OBC for Allied bank limited.

Calling and sorting Department:

In this department the work of calling is done and then sorting is done. Calling is related with customer dealing. Bankers call those persons who open the various accounts with ABL and bankers confirm from those that they will open the account or not. The bankers call it’s trust worthy and regular customers and telling them about the new products and services and tend them to towards the purchases of new services. And also call the customers when the sensitive issues are being deal.For Example:For example, MR. A is the customer of the ABL, and ABL has to allot the pin number of the ATMs card of MR. A then the banker calls MR. A and get every information about its account. After proper and complete verification the ABL will allot the pin number. If ABL finds any kind of fraud then bank will never allot the number, and then start the verification again. Calling also includes the process in which bankers tell the customer that their ATM’s card are prepare please take your ATM’s cards from Banks. Thus calling is the process of giving information to the customer particularly information about the new products and services.Sorting:“Sorting is process of arrangement”


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Calling and sorting is basically related to the matching or teling of whole day work at the end of the working day”Process : Sorting is the process of arrangements of account slips/cheque etc are arrange in the increasing order. All vouchers are collected first, and then sort them according to the accounts for example the current account voucher, PLS saving Account vouchers, staff members vouchers etc they all are separate first and then all vouchers of each category are arrange according to the increasing order of their account numbers.Calling and Sorting also includes the checking of Bank history, Customers Credit History, study of loan and financing that are given to the creditors. It can be say that calling and sorting is the revision process and complete observation process.

Work done by me during internship:

I have done six weeks internship form allied bank PAF Branch. And during my internship I was work in different departments and I had been assigning with different tasks according to the departments.During my internship I have learn many things which I found very interesting.One the first week, the branch Manager told me about the employees of the Bank and handover me to the Madam Mubashra and this madam tell me some basic information about the bank and the first week, I did work in the Account Opening Department.Account Opening is the function is to opens the accounts.

First day Madam Mubashra Supervisor of the bank gave me some basic information about the bank. She told me about the departments of the bank and some other basic information about the bank, cheque, records, deposits slips, current slip etc.Second day she told me that now I have to start work in the different departments. I started my internship from account opening department.Account Opening Department: I have started my internship from Account Opening department. Second day of my internship the Customer service officer Madam Maira informed me and taught me that how to open the accounts.She told me about the different Accounts, such as Current Account, Saving Account, joint Account, Business Account.Third day I have assigned the work of Opening the Accounts, and I enjoyed this work a lot. I had opened the different accounts but I observed during my 6 one week in Account Opening Departments that the most clients come to open the personal account and most of them are PAF servants. The most of the working is conducted in this department and this department having a lot of burden of work.


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Tasks Assigned to me in Account Opening Department: To open the Account Filling of Account opening Form Filling of check list Filling of KYC form Taken sign on Specimen Signature card Allot the Account number Enter the Account number into the relevant Account Opening Register Calling the clients/customers if any omission or mistake found in the Account Issuance of Cheque book. Calling them after receiving the ATM card of the customers/issuance of ATM card Telling them the remaining balance and other account information of the account Filling of different slips Closing the Account

Process Detail:How to Open the Account?When persons came for opening the Account I had verified the person first and I have received copy of identity card after seeing the original identity card and job/service certificates in case of servant, student identity card in case of student, property certificate, and then I was starting the filling of Account opening form, I had filled the Account opening form specifications such as,

The type of account which any person want to be open, he has to select that. Nature of account whether individual or proprietorship or other. Currency (in which want to operate). Particular of deposits. (Period for operation). Complete address of the person who want to open the account (applicant) Complete address of the next of kin of the applicant Telephone number of the applicant and next of kin number Nature of business etc. Detail of other accounts. Complete Personal information. which is required for Account opening form such

as; Name of the applicant, his father/husband, mother/wife name, and name of his

next of kin Date of birth. Nationality etc. Then signatures of the account holders and the bankers and manager. Signature of the introducer, his account number and addressed

KYC form:


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After filling the form of account opening I had filled the KYC form (known your customer). .Taking sign on Specimen Signature Card:When this form is filled then signature of the person who want to open the account are to be taken on the Specimen Signature Card. And I had checked the signature carefully; this signature must be matched with the identity card signature. Then it is recorded in the computer.Specimen Signature Card is available in Annexes.

Allot the Account number :After filling of all required documents I had allot the Account number to the new opened account which is being processed till now.Enter the Account number into the relevant Account Opening Register: After allotting the account #, I put it in all the spaces of account opening form, SSC card etc and then enter this account # in the relevant Account opening register, for example the account # of joint account will be enter in the joint Account Opening Register.

Calling the clients/customers if any omission or mistake found in the Account: I did all the work of opening account very carefully, but if there found any mistake or signature differ problem or any type of mistake or omission then I had called those customers and rectify the errors.Issuance of Cheque book: After the completion of all the formalities of Account opening form the customer receives the letter of thanks. Then. He will get the cheque book within a week and my job was to receiving the cheque book and I had to verify the customer signature and I had to issue the cheque book manually. There is a requisition slip with every cheque book for the purpose of re issuance of cheque book when all the leaves of first cheque book are being used. The following information is printed on the front of cheque book.

Title of Account Account number of customer The stamp of ABLAnd it also contains the signature of the authorized person and this all information is printed on every page of cheque book.

Calling them after receiving the ATM card of the customers/ issuance of ATM:After some days of opening account the ATMs are issued by the bank. My job was to receive the ATMs card of applicants and then calling them.I had called all the ATMs clients and told them to bring their ATMs card it is issued.I had issued the ATMs card and received the sign on the ATM record register and sign of those customers who had received their ATMs card by me.

Telling them the remaining balance and other account information of the account:Here I was assigned the work of telling the remaining balance, payments etc I used to tell to the customer about their receipts, payments, charges and remaining balance etc and I told these


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Account information only those persons who are the real account holder of that account I never told these information to any other persons who asking these even to his relative one.I had asked the account number and then after opening the account on pc I used to ask the title of the account and after proper verification I used to tell the Account information to the real account holder. After telling I also record it on the book that I opened and told this account information to its account holder.Filling of different Slips:Here I had assigned the work of filling of different slips of the customers who didn’t know how to fill the slip.I had filled different slips but I mostly I had filled these slips that’s are

Current Account Slip PLS Saving Account deposit Slip

How to fill the Current Account Slip: This slip is used for current account only for withdrawing the money from current account. It is very easy to fill; I had filled the following information in this slip

Title of Account (name of Account holder) in two spaces Phone # of the Account holder Account # in two places Amount in figures as well as in digits in two places which the Account holder wanted to

take out. And word “Cash” in the particulars. And then getting the sign of the Account holder.

PLS Saving Account deposit Slip:I also had used to fill these slips and PLS saving account slips are used incase of saving Account and it is used for depositing the cash or cheque etc. this slip is just like a current account slip with the same filling only with the difference in the particulars filling and it include the stamp when I had received the cheque for depositing then I had entered the cheque # of the bank that and name of those bank from which the amount is being transferring/ adding into the ABL account of the account holder..(Available in annexes)

Remittance:“Transfer of fund from one place to the other within the city or out of the city”It is the one of the major function of banking sector. I worked in this department four days i.e. form 24th May to 28th May.Tasks Assigned to me in Remittance Department:Madam Mubashra is the officer of this department. During four days I have worked in two Assignments in this department.

Issuance of Demand Draft (DD) Demand Draft Issue Register Demand Draft Issue Payable Register: Filling/ issuance of Pay order


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Online inter branch transaction Keep record of all issued and paid pay order

Process:Demand draft (DD): The first and the most popular way of remittance is Demand Draft. The DD has the following information which I had filled during issuing the DD:A bank Demand draft has following particulars:

Payee’s name Date of issue Amount in words and figures Drawee Branch’s name and code Address Serial number

(Note: Complete procedure is given above.)

Demand Draft Issue Register:After filling and making of DD I had to record this on the DD issue register and this register have the following details:

Date Draft Number Name of purchaser Favoring Amount Amount of Exchange

Demand Draft Issue Payable Register:When a DD is paid and received then an entry is made in the Demand draft payable register. This register has the following particulars.

Date on which it is received Draft number and its date Favoring Amount Paid on

Filling/ issuance of Pay order:Pay order is used to transfer money within city. It is very safe and convenient method to sending money from one place to another place.

Pay Order involves the following parties: Purchaser May be a person, firm, company or local authority. Issuing/paying branch is one which issues/pays on presentation. Payee is a person named there in.

Process:I issue the pay order by making the pay order on the receipt and this receipt is Issue and payable by other bank. Here I had to make the record of all issued and paid pay orders.


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As pay order is in the written form thus certain document filled by the client/customer and by me..Detail of the procedure is already described above (In department’s activities/operation)

Online inter branch transaction: “Online Transferring of funds from one place to another place “This is also the very fast, convenient and popular way of transferring of funds from one place to another place. In this department I mostly issue/prepare the online inter branch slip.

Online inter branch transaction Slip:This slip is used to transfer fund from one place to other far place. I also filled these slips as well as above slips. And this slip contains the following information:

Applicant name, Applicant’s NIC No., address and Tel No. Remote Branch name and code, Remote Account title, A/C No, Amount in Rs as well as in words Signature of the Applicant etcAnd after filling, I received the identity card copy and attach it with the online slip. And put a stamp on it.

Clearing Department: Clearance means to clear the cheque of other branches:Tasks Assigned to me in Clearing Department: In this department I had done these works.

Sorting of cheques Made vouchers Stamping on Cheques Recorded all inward clearing cheques/vouchers Inward Clearing Register Recorded all outward cheques/vouchers in clearing outward Clearing Register Returned cheque record Recorded the reason of returning and attached the reason Slip with cheque

Process:Firstly I had to sort out all the cheques branch wise and then I used to scrutinize the each cheque the cheque should be free of error that’s are going into clearing, all particulars should filled properly, the sign should be matched the amounts in figures and words should be matched, and stamp of clearing of other bank should be put on all cheques if there is any mistake exist in the cheques then those cheque will be returned. And I had filled the returning reason slip and then attached this slip with the Cheque and then I had to record this in the clearing returned register.And those cheque that’s free from errors I had selected them and then made their vouchers and advices and stamped them and then recorded all the vouchers and advices in their respective


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register. i.e. inward clearing in inward clearing register and out ward clearing cheques in out ward clearing register.(Note: This is the Short process its detail Process is given above)

Intercity: Intercity is the same as of Clearing but the difference is that clearing is dealing those cheques of other branches that’s are come from with in the city and intercity is used for out side city cheques but local cheques (NIFT having)Tasks Assigned to me in Clearing Department: In this department I had done these works.

Sorting of cheques Made vouchers Stamping on Cheques Recorded all inward intercity cheques/vouchers Inward Intercity Register Recorded all outward intercity cheques/vouchers in clearing outward Intercity Register Returned cheque record Recorded the reason of returning and attached the reason Slip with chequeProcess of intercity:

The detail process is given above.OBC Department:I had also worked in this department and the detail is given above.Calling And Sorting Department: Detail of this department is given above.

Structure of the finance department: Departmental Hierarchy


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Number of Employees in finance department: There are 3 (three) prudent and efficient employees work in the finance department in the PAF branch.Finance and Accounting operations:The bank finance operations are usually done by the finance group along with the help of subordinated employees. And the main operations that are done by finance group are:Planning and MIS:In this head the following operations are takes into place:

Planning (finance related) Translation of operational and financial data into strategic information. For an effective

and efficient decision making (MIS).Financial and Regulatory Reporting:Finance Group provides timely, relevant and reliable information to the shareholders, regulators and other stakeholders while following the statutory requirements and international best practices.Taxation: Taxation management is also the main operation in the finance and accounting departments. Finance Group manages the Bank wide tax matters and activities to bring tax efficiency while complying with the tax laws.

Accounting Process:


Finance director

Account officer

Assistance Account officer

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ABL uses the Appropriate Accounting policies to performing the Accounting Operations. And these accounting policies have been consistently applied in preparation of financial statements. Accounting estimates are based on reasonable and prudent judgment and International Accounting Standards have been followed in preparation of financial statements and any departure therefrom ahs been adequately disclosed in the Annual Accounts.

Function of Finance Department:Accounting System of the organization:

Fully computer base accounting system Double entry system is used which is very reliable Generation of funds: Lending the loans to the customer Lending to financial institution.

Finance System of the organization: The finance system of the organization is based on two main factors that are:

Borrowing Lending

Use of Electronic data: The bank is using the Uni bank software for entering data;That is very reliable.

Sources of funds: The sources of the branch where I have done the internship are mainly through:

Depositing Receiving interest on lending money Borrowing from state bank of Pakistan Advances from other financial institutions General Banking income.

Allocation of funds:Banks allocates the fund usually to these parties:

Lending to financial institution Lending to people such as loan,


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RATIO ANALYSIS

LIQUIDITY RATIOS: Current Ratio Acid Test RatioSales to Working CapitalWorking capitalLEVERAGE RATIOS:Time Interest Earned Debt RatioEquity or proprietary ratioDebt / Equity RatioDebt to Tangible Net worth RatioTotal Capitalization RatioFixed Asset Ratio / Equity RatioLong term Assets versus Long term DebtPROFITIBILITY RATIOS:Net Profit MarginReturn on AssetsDuPont Return on AssetsOperating Income MarginOperating Assets TurnoverReturn on Operating AssetsSales to Fixed AssetsReturn on Investment (ROI)Return on Total EquityReturn on equity CapitalGross Profit MarginMARKET RATIOS:Earning per ShareDividend yieldBook value per shareDividend YieldBook Value per ShareACTIVITY RATIOS:Total Asset turnAdvances to deposit ratio






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CURRENT RATIO:CURRENT RATIO = CURRENT ASSETS/CURRENT LIABILITIES Rupee in ‘000’


LIQUIDITY RATIOS

2009 2008 2007

CURRENT ASSETS337770949 319968482 292264845

CURRENT LIABILITIES 239473764 221043121 210262478

C.A/C.L 1.41 1.45 1.39

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IInterpretation and Trend:This ratios is indicates the Liquidity (ability of a bank to meet short tern obligation) of the business by comparing the current assets to current liabilities. The higher current ratio indicates the better liquid position.As, the current ratio of 2008 and 2009 is become higher as compare to 2007 it’s a good sign of liquidity it’s mean the bank become the more liquid, and more able to meet the short term obligations yet the ratio of 2009 is little bit less as compare to 2008 but the difference is not so larger it’s a small difference so, it’s not an alarming situation because yet the ratio is greater than 1, which is a good sign and standard current ration is 2:1.

ACID TEST RATIO:=LIQUID ASSETS/CURRENT LIABILITIES Rupee in ‘000’


2009 2008 2007

LIQUID ASSETS56222856 42957569 33641996

CURRENT LIABILITIES

239473764 221043121 210262478

L.A/C.L 0.23 0.19 0.16

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Interpretation and Trend:This ratio also measures the liquidity position of the business. This ratio indicates the relation ship between the liquid Assets to current liabilities.The higher the ratio the better it is as the ratio increases from 2007 to 2009 so it indicates the good liquid position.

SALES TO WORKING CAPITAL RATIO:

=TOTAL SALES/WORKING CAPITAL Rupee in ‘000’


2009 2008 2007

SALES41121503 30570540 21,201,422

WORKING CAPITAL 98297185 98925361 82002367

SALES/W.C 0.42 0.30 0.26

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Interpretation and Trend:This ratio indicates the relationship between the sales to working capital.This ratio is increasing it is a good sign for the business as the sale is increasing with increasing this ratios

WORKING CAPITAL:=CURRENT ASSETS – CURRENT LIABILITIES

Rupee in ‘000’


2009 2008 2007

CURRENT ASSETS337770949 319968482 292264845

CURRENT LIABILITIES 239473764 221043121 210262478

CA-CL 98297185 98925361 82002367

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INTERPRETATION:WORKING CAPITAL compares the current assets with the current liabilities it indicates that either the firm/bank is in a condition that it can pay it’s liabilities when due. Higher and appropriate working capital is used to face and get over the contingencies and uncertainties. As, the working capital is increasing it is a good for bank.


LEVERAGE RATIOS:

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Time interest earned Ratio:=EBIT/Total Interest expense

Rupee in ‘000

INTERPRETATION:

This ratio serves as one measure of the firm’s ability to meet its interest payments and thus avoid bankruptcy. In general, higher the ratio, the greater the likelihood that the company could cover its interest payments without difficulty. In 2007 the bank Time interest earned Ratio is 0.59 times in 2008 the ratios decreases and reaches it 0.35 times and 2009 ratios increases


2009 2008 2007

EBIT 10,536,120 6,120,940 5,956,029

Total interest Expense22,421,694 17,272,724 10,086,420

0.47 0.35 0.59

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DEBT RATIO:

=Total Debt/total assets

Interpretation and Trend:

It indicates percentage of total assets financed by debt. The ratio under 1 means a majority of assets are financed through equity and the ratios is above 1 indicates the assets are financed through debt. A bank ratio in 2007 is 0.93 and in 2008 is 0.94 and in 2009 is 0.93 which shows that the assets are financed through equity rather then debt.


2009 2008 2007

Total Debt 388,414,353 344,340,055 299,726,393

Total Assets 418,374,331 366,695,669 319,606,554

0.93 0.94 0.93

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PROPRIETORY OR EQUITY RATIO :

=SHARE HOLDER FUND / TOTAL ASSET

Rupee in ‘000’


2009 2008 2007

SHARE HOLDER FUND

29,959,978 22,355,614 19,880,161

T.ASSET 418,374,331 366,695,669 319,606,554

SHARE HOLDER FUND / T.ASSET

0.072 or 7.2% 0.061 or 6.09% 0.063 or 6.3%

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This ratio indicates that how much total assets are being financed by shareholders fund... Higher the ratio, better it is, because the low equity ratio reveals the extensive use of leverage (borrowing) that is not good for firm/bank. Here the ratio is increasing from 6.3% to 7.2% which is the good for investor point of view as financing of total assets by shareholders are increasing.

DEBT TO EQUITY RATIO:=Total Debt to Equity Ratio:

Rupee in ‘000’


2009 2008 2007

Total Debt 388,414,353 344,340,055 300,231,481

Equity25,891,278 20,805,117 18,408,391

Total Debt/ Total Equity 15 16.6 16.3

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Creditors would generally like this ratio to be low. The lower the ratio, the higher the level of firm’s that is being provided by shareholders. This ratio also tells as about capital structure, what portion of debt in the bank overall capital. In 2007 this ratio is 16.3 and in 2008 the ratio is 16.6 and in 2009 this ratios decreases which is 15 it is good for bank.

DEBT TO TANGIBLE NET WORTH RATIO:=DEBT/TANGIBLE NET WORTHWhere, TANGIBLE NET WORTH= Total assets-liabilities-intangible assets.


2009 2008 2007

Total Debt 388,414,353 344,340,055 300,231,481

TANGIBLE NET WORTH

29,804,437 22,248,708 19,840,234

Total Debt/ T.N.WORTH 13 15.4 15.1

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The tangible net worth in 2009 is 15.1 in 2008 15.4 and in 2009 it decrease to 13. it is a good sign as Total debt decreasing as compare to Total tangible Net worth. Which shows the better condition.

TOTAL CAPITALIZATION RATIO:=LONG TERM DEBT/ (LONG TERM DEBT+SHARE HOLDERS EQUITY)


2009 2008 2007

LONG TERM DEBT 148,940,589 123,296,934 119,126,113

LONG TERM DEBT+SHARE HOLDERS EQUITY

(148,940,589+25,891,278)=174,831,867

(123,296,934+20,805,117)=144,102,051

(119,126,113+18,408,391)=137,534,504

0.85 0.86 0.87

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This ratio represents the proportional importance of long term debt to long tern financing. Where, the total capitalization represents all long term debt and shareholders equity. The above ratio shows that the ratio is suitable for financing

FIXED ASSET / EQUITY RATIO:


2009 2008 2007

Fixed Asset 12,446,748 11,134,436 7,548,628

Equity 29,959,978 22,355,614 19,878,615

Fixed assets ratio/equity ratio 0.42 .5 0.38

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This ratio shows the relation ship between fixed Assets and Equity. This ratio indicates the part of total fixed assets financed by equity. As the ratio increases in 2009 as compare to 2007 so, it’s a good point from investment point of view.

LONG TERM ASSETS VERSUS LONG TERM DEBT=LONG TERM ASSETS/LONG TERM DEBT


2009 2008 2007

LONG TERM ASSETS 124,356,381 95,554,930 89,344,584

LONG TERM DEBT 148,940,589 123,296,934 119,126,113

L.TASSETS/L.T.DEBT0.83 0.77 0.75 51






This ratio provides the insight into the ability to pay long term debt from the long term assets.it is increasing form 2007 to 2009 it indicates the fine sign. And it indicates that the long term Assets are utilizing very well.

NET PROFIT MARGIN:=NET PROFIT /NETSALES*100 Rupee in ‘000


2009 2008 2007

NET PROFIT 7,122,167 4,156,686 4,078,077

NETSALES 41,121,503 30,570,540 21,201,422

NET PROFIT /NETSALES*100

17.32 % 13.60 % 19.3%

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PROFITIBILITY RATIOS:






This ratios shows the efficiency of the bank, how bank efficiently uses its assets and generating profits, the percentage of net profit based on sales, the bank net profit ratio in 2007 is 19.3% it decreases in 2008 which is 13.60% and in 2009 bank net profit ration increases which good which is 17.32%.

RETURN ON ASSET Ratio: =NET INCOME / TOTAL ASSET * 100

Rupee in ‘000’


2009 2008 2007

NET INCOME 7,122,167 4,156,686 4,076,158

T.ASSET 418,374,331 366,695,669 320,109,723

NET INCOME / TOTAL ASSET * 100

1.70 % 1.14 % 1.27%

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Return on Assets is the most comprehensive measure of the bank’s earning capacity. In other words, the calculations show the efficiency of management to improve its earning capacity. This is why ROA is of significant importance among all other ratios. In 2007 the bank ROA is 1.27%, in 2008 it is 1.14% and in 2009 it is an increase which is 1.70%.

RETURN ON ASSETS (AVERAGE) Ratio:= [NET INCOME / (OPENING ASSETS+CLOSING ASSETS)/2] * 100e.g. opening assets for 2009 is the closing assets/ inventory of 2008 and closing balance is ending balance of year 2009.

2009 2008 2007

NET INCOME

7,122,167 4,156,686 4,076,158

T.ASSET (366,695,669+418,374,331)/2 (320,109,723+366,695,669)/2 (4.48*1010+320,109,723)/2


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NINCOME / T.ASSET * 100

1.81% 1.21% 1..42%

DU PONT RETURN ON ASSESTS:

=NET PROFTI MARGIN*TOTAL ASSETS TURN OVER


2009 2008 2007

NET PROFTI MARGIN

17.32 % 13.60 % 19.3 %

TOTAL ASSETS TURN OVER

0.10 0.09 0.07

173.2 151.12 275.71

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Return on Assets Du Pont is a financial ratio that shows how the return on assets depends

on both asset turnover and profit margin. The Du Pont method breaks out these two

components from the return on assets ratio in order to determine the impact of each on the

profitability of the company. This ratio helps to highlight the impact of changes in asset

turnover and profit margin.

OPRATING INCOME MARGIN Ratio:

=OPERTATING INCOME / NET SALES Rupee in ‘000’


2009 2008 2007

OPERTATING INCOME

10,536,120 6,120,940 5,956,029

NET SALES41,121,503 30,570,540 21,201,422

OPERTATING INCOME / NET SALES

0.26 or 26 % 0.20 or 20% 0.28 or 28%56






This ratio basically tell us percentage operating profit based on sales, so the bank operating income margin ratio in 2007 is 28% of sales and in 2008 it decreases which is 20% and in 2009 operating ratios increases which is 26%.

RETURN ON OPERATING ASSETS:=SALES / OPERATING ASSET Rupee in ‘000’


2009 2008 2007

SALES41,121,503 30,570,540 21,201,422

OPERATING ASSET

12,446,748 11,134,436 7,548,628

SALES / OPERATING ASSET

3.3 2.8 2.8

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Calculation of Rerun on operating Assets shows the efficiency of management to improve its earning capacity. In 2007 the bank return on operating assets is 2.8, in 2008 it is same and in 2009 it is an increase which is 3.3. This is better.

SALES TO FIXED ASSETS RATIO:=TOTAL SALES/FIXED ASSETS

Rupee in ‘000’


2009 2008 2007

NET SALES 41,121,503 30,570,540 21,201,422

Fixed assets12,446,748 11,134,436 7,548,628

TOTAL SALES/FIXED ASSETS

3.30 2.75 2.8058





RETURN ON INVESTMENT ROI:=NET PROFIT / TOTAL INVESTMENT Rupee in ‘000’


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Return on Investment (ROI) analysis is one of several approaches to building a financial business case. The term means that decision makers evaluate the investment by comparing the magnitude and timing of expected gains to the investment costs.

RETURN ON TOTAL EQUITY (ROE):=NET PROFIT/TOTAL EQUITY*100ON AVERAGER BASES=[NET PROFIT/(OPENING+CLOSING EQUITY)/2*100


2009 2008 2007

NET PROFIT 7,122,167 4,156,686 4,076,158

TOTAL INVESTMENT

94,789,492 82,646,595 83,958,463

NET PROFIT / TOTAL INVESTMENT

0.075 0.05 0.05

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Rupee in ‘000’


This ratio is the measure of the firms overall performance. This ratio reveals that how much shareholders earn on their investment. The ABL ROI is increasing as in 2007 it was 22.1% now in 2009 it is 27.5% which is the good sign for the investors for investing in ABL. The higher the ratio the more accepted investment it is for investor.


2009 2008 2007

NET INCOME 7,122,167 4,156,686 4,076,158

T.EQUITY 25,891,278 20,805,117 18,408,391

NET INCOME / TOTAL EQUITY * 100

27.5% on average basis 30.50%

20%On average basis

22.1%On average basis 23.54%

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RETURN ON EQUITY CAPITAL:=NET PROFIT/TOTAL EQUITY CAPITAL *100ON AVERAGER BASES=[NET PROFIT/(OPENING+CLOSING EQUITY CAPITAL)/2*100 Rupee in ‘000’

GROSS PROFIT MARGIN RATIO :

=Gross Profit/net sales*100 Rs in “000”


2009 2008 2007

NET INCOME 7,122,167 4,156,686 4,076,158

T.EQUITY CAPITAL 29,959,978 22,3535,614 19,878,242

NET INCOME / TOTAL EQUITY * 100

23.8% 18.6% 20.50%

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This ratios shows the percentage of gross profit based on sales, the bank gross profit ratio in 2007 is 3.4% it increases in 2008 which is 3.6% and in 2009 bank gross profit ration increases which good which is 4.5%


2009 2008 2007

GROSS INCOME 18,699,809 13,297,816 11,108,412

T.ASSET 418,374,331 366,695,669 320,109,723

GROSS INCOME / TOTAL ASSET * 100

4.5% 3.6% 3.4%%

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MARKETING RATIOS:





EARNING PER SHARE (EPS):=NET PROFIT /NO. OF SHARE RUPEE IN ‘000’


Companies with record of rapid growth have P/E ratio of 20 to 1 or even higher. The P/E gives you an idea of what the market is willing to pay for the company’s earnings. The higher the P/E the more the market is willing to pay for the company’s earnings. Some investors read a high P/E as an overpriced stock and that may be the case, however it can also indicate the market has high hopes for this stock’s


2009 2008 2007

NET PROFIT 7,122,167 4,156,6863,122,145

NO. OF SHARE7,110,008 6,463,644

5,346,522

NET PROFIT /NO. OF SHARE 10.02 6.43 5.8

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DIVIDEND YIELD:

=DIVIDEND PER SHARE / MARKET PRICE PER SHARE *100 Rupee in ‘000’



2009 2008 2007

DIVIDEND PER SHARE 4 2.50 3

MARKET PRICE PER SHARE 58.7 31.1 130.2

DIV.PER SHARE / MARKET PRICE PER SHARE *100

6.8 % 8 % 2.3 %

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This ratio shows the Dividend per share divided by the market price per share. It's often expressed as a percentage. It represents the regular cash income. Higher the ratio, better it is. In 2008 it is the highest and best for investment point of view.

BOOK VALUE PER SHARE:

=SHARE HOLDERS EQUITY /NO. OF SHARES

Rupee in ‘000’


2009 2008 2007

SHARE HOLDERS EQUITY 29,959,978 22,355,614 19,880,161

NO. OF SHARES 7,110,008 6,463,644 5,386,370

SHARE HOLDERS EQUITY /NO. OF SHARES

42.1 34.6 36.9

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For Some extent it is similar to the earnings per share, but it relates the shareholder's equity to the number of shares outstanding, giving the shares a raw value. In 2007 the bank book value per share is 36.9 and it decreases in 2008 which is 34.6 and in 2009 this ratio increases which is 42.1.

TOTAL ASSET TURNOVER:=SALES / TOTAL ASSET Rupee in ‘000’


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ACTIVITY RATIOS:






This ratio is useful to determine the amount of sales that are generated from each rupee of assets. With low profit margins tend to have high asset turnover, those with high profit margins have low asset turnover. The bank total assets turnover ratios increases, in 2007 the ratio is 0.07 and in 2008 is 0.09 and in 2009 it is .10.

ADVANCES TO DEPOSIT RATIO:=ADVANCES / DEPOSIT (NET) *100 Rs. In ‘000’


2009 2008 2007

SALES41,121,503 30,570,540 21,201,422

T.ASSET 418,374,331 366,695,669 319,606,554

SALES / T.ASSET .10 0.09 0.07

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This ratio depicts the relationship between advances and deposits and it reveals how productively the deposits are being utilized. Here is an increase in loan to deposit ratio, from year 2007 to 2009, from 64% to 72%.This condition is favorable as advances increases with increase in deposits. If deposits increase by higher rate than an increase in advances then bank has to face difficulty, it’s mean that bank is not utilizing it’s deposits very well.

Vertical Analysis:In vertical Analysis each item in a financial Statement is the %age of total. This approach is also called Component percentage, Product Common -size financial statement.


2009 2008 2007

ADVANCES237,344,038 212,972,008 168,407,280

DEPOSIT328,875,037 297,475,321 263,469,594

ADVANCES / NET DEPOSIT *100

72 % 72 % 64%

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Vertical analysis helps in scrutinizing the actual increase or decreases in various items with regard to a specific total.Formula: The formula for Vertical Analysis is: Individual item of financial statement/total *100

Horizontal Analysis:Horizontal Analysis Also Called Trend Analysis, The horizontal analysis of any organization shows the general trend of different items placed in the financial statements. For the purpose of Horizontal analysis of financial statement use Base Year Method. It means that for the purpose of comparison year here the base is 2007 for horizontal Analysis of years 2008 and 2009.

Formula:-

The formula, which is used in computing the percentages of various items on the basis of the figures of year 2007, is given below:

= Current year x 100Base year

Vertical analysis of balance sheet:

ASSETS RUPEE IN ‘Million”2009 2008 2007Rs. %age Rs. %age Rs. %age

Cash and balances with treasury and other banks

26,435 6.6 % 23,653 7 29,739 9.5

Lending to financial institutions

28,122 6.7 % 15,793 4.3 18,419 5.8

Investments 94,789 22.7 % 82,647 22.4 83,9584 26.2Advances - net 237,344 56.75 % 212,972 58.1 168,407 52.6Operating Fixed assets

12,447 3 % 11,134 3 7,549 2.4

Other assets 17,955 4.3 % 17,369 5 10,705 3.5Total assets 418,374 100 % 366,696 100% 320,110 1005

LIABILITIES AND EQUATIES:


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Customer deposits 328,875 78.6% 297,475 81.1% 263,972 82.3%

Inter bank borrowings

39,819 9.5 27,778 7.6 22,934 7.2

Bills payable 3,162 0.8 2,952 0.8 3,494 1.1

Other liabilities 11,061 2.6 13,636 3.7 7,332 2.3Sub-ordinated loans

5,497 1.3 2,498 0.7 2,499 0.8

Total Liabilities 288,414 92.8% 344,340 93.9% 300,231 93.7%

Share capital 7,110 1.7% 6,463 1.8 5,386% 1.7%

Reserves 6,582 1.6 5,804 1.6 6,050 1.9

Un-appropriated profit

12,198 2.9 8,537 2.3 6,971 2.2

Surplus on revaluation of assets

4,068 1 1,550 0.4 1,469 0.5

Total Equity 29,960 7.2 6.1 6.3Total liabilities + Total Equities

418,374 100% 366,696 100% 320,110 100%

Horizontal analysis of Balance sheet:ASSETS RUPEE IN ‘Million’

2009 2008 2007Rs. %age Rs. %age Rs. %age

Cash and balances 26,435 90% 23,653 79.5% 29,739 100%


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with treasury and other banks

Lending to financial institutions

28,123 152.7 15,793 85.7 18,419 100

Investments 94,789 112.9 82,647 98.4 83,958 100Advances -

net237,344 140.9 212,972 126.5 168,407 100

Operating Fixed assets

12,447 164.9 11,134436 147.5 7,548 100

Other assets 17,955 167.7 17,369 162.3 10,705 100Total assets 418,374 130.6% 366,696 114.5% 320,110 100%

LIABILITIES AND EQUATIES:LIABILITIES:

Customer deposits 328,875 124% 297,475 112% 263,972 100%

Inter bank borrowings

39,819 173.6 27,778 121.1 22,933 100

Bills payable 3,162 90.5 2,952 84.5 3,494 100

Other liabilities 11,059 150.8 13,636 186.3 7,332 100Sub-ordinated loans

5,497 220.0 2,498 100.0 2,499 100

Total Liabilities 388,414 129.4% 344,340 114.7% 300,231 100%

Share capital 7,110 132.% 6,463 1.8% 5,386 100%

Reserves 6,582 108 5,804 95.9 6,050 100

Un-appropriated profit

12,198 175 8,536 122.5 6,971 100

Surplus on revaluation of assets

4,068 276.9 1,550 105.5 1,469 100


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Total Equity 29,959 150.7% 22,356 112.5% 19,878 100%Total liabilities + Total Equities

418,374 130.6% 366,696 114.5% 320,110 100%

Vertical analysis of Profit and Loss a/c : Rs. In Millions Interest/Return/ Non Interest Income Earned:

Rs.2009

%2009

Rs.2008

%2008

Rs.2007

%2007

Mark-up/Return/Interest earned

41,122 87.4% 30,571 86.2% 21,201 84.4%

Fee, commission and brokerage income

3,470 7.4% 3,266 9.2% 2,258 9.0%

Capital gain and Dividend income

2,452 5.2% 1,571 4.4% 1,585 6.3%

Other income 36 0.08% 59 .0.17% 77 0.3%

Total 47,080 100% 35,467 100% 25,121 100%

Interest/ return/non interest expense:

RS. % Rs. % RS. %


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2009 2009 2008 2008 2007 2007Mark-up/Return/Interest Expense

22,422 47.8% 17,273 48.9% 10,093 40.2%

Operating expense

9,609 20.4% 8,431 23.9% 6,174 24.6%

Provisions 4,416 9.4% 3,561 10% 2,874 11.5%

Taxation 3,414 7.2% 1,969 .5.5% 1,877 7.5%

Total Expense-%of total income

39,861 84.8% 31,234 88.3% 21,018 83.3%

Profit/Los after taxation

7,122 15.2% 4,157 11.8% 4,076 16.2%

Total 46,983 100% 35,391 100% 25,094 100%

Horizontal Analysis of Profit and Loss account:Rs. In Millions

Interest/ Return/Non Income Interest Earned:

Rs.2009

%2009

Rs.2008

%2008

Rs.2007

%2007

Mark-up/Return/Interest earned

41,122 194.4% 30,571 144.2% 21,201 100%

Fee, commission and brokerage income

3,470 153.7% 3,266 144.6% 2,258 100%

Capital gain and Dividend income

2,452 154.7% 1,571 99.2% 1,585 100%

Other income 36 46.8% 59 76.7% 77 100%

Total 47,080 187.4% 35,467 141.2% 25,121 100%


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Interest /Return/ Non Interest Expense: Rs2009

%2009

Rs2008

%2008

Rs2007

%2007

Mark-up/Return/Interest Expense

22,422 222.1% 17,273 171.1% 10,093 100%

Operating expense

9,609 155.7% 8,431 136.6% 6,174 100%

Provisions 4,416 153.7% 3,561 123.6% 2,874 100%

Taxation 3,414 182% 1,969 .104.9% 1,877 100%

Total Expense-%of total income

39,861 189.6% 31,234 148.6% 21,018 100%

Profit/Los after taxation

7,122 174.7% 4,157 102% 4,076 100%

Total 46,983 187.2% 35,391 141% 25,094 100%

Future Out Look:To increase it’s profit, Expansion in volume, increase in number of share holders is the future planning of the ABL. ABL can get this by a enhance it’s effort. It’s history is very well.The global financial crisis has its effects trickling down to the banking system. The financial sector is facing its lows but still on its comparative basis its better than other neighboring countries owing to regulations and role of SBP to take timely corrective measures. Measures include relaxation of CRR and SLR in phases.

The banking sector’s spread continues its rising trends after witnessing. Profits shows that long term investment in Pakistani banking system will be lucrative, as the asset quality is quite satisfactory.

Challenges faced by the economy in general and banking sector in particular, include restrained liquidity, slowdown of economic activities and high inflation. Despite of these issues, ABL has been able to maintain its profitability and equipped to face challenges with its dynamic management and trained workforce.


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Swot analysis:SWOT Analysis is the abbreviation of S: StrengthW: WeaknessO: OpportunityT: Threats And Strength and weakness represent the internal environment of the organizationAnd weakness and Opportunity represent the external environment of the organizationHence, SWOT analysis is the critical and complete but comprehensive study of the organization. Strength of the ALLIED Bank LiIMITED and PAF branch:

The First Muslim bank and that is established first time in the soil the of Pakistan is not the other bank, it is the Allied Bank Limited. And hence it has earned a great reputation.

Allied Bank has a well-engineered structure and a timely execution and hence having a successful transaction.


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CHAPTER- 6 SWOT ANALYSIS……. ,,..ANNEXES





ABL financially a strong bank and having a tested and effective strategy that’s why the ABL not effected by the financial crisis and bad condition of economy, and continuous toward growth and getting competitive growth.

Solid foundation as by PARCA long-term term rating of “AA” and short term rating of “A1+”.

It has a very large impressive network of branches i.e. 779 in over 300 cities and towns. It has local branched as well as international branches. Having the strength of more than 502 ATMs in more than 145 cities and towns. Brand name is the greatest strength of this bank. Salaries are very reasonable, so the employees are not financially fearful. The PAF ABL branch is situated in the Commercial Area which enhances the

strength of this branch and hence this branch increases and attracts the number of customers and expends its volume.

The branch has 2 telephone connection and one fax machine this increases connectivity which makes communication easier with different branches.

The branch is linked through an Online Network of Branches, it enables them to serve customer in better way

ABL has the large network of ATM and they expend their branches.

Weakness of the ALLIED Bank LiIMITED and PAF branch

It is observed that employees have mostly sluggish and hard attitude towards the customers.

There is a high part of favoritism, and mostly employees are hiring on the basis of nepotism and references.

ATM and online facility is yet provided by branch but it’s functioning is not very appropriate. Often the ATM machine and online system is not working and hence many a times the customers get disappointed by the services of the branch and they go another bank for transferring the online transactions

ABL has not yet providing the car financing and house financing, which is a very large weakness.

Instead of presence of technology many jobs are done manually, which can be done easily by using the computerized system.

There is lack of efficient and proper Research development activities which is very essential for collecting the essential data which is used for future planning and strategy.

Such as;Macro Environmental dataMicro environmental data

The organizational members are not fully cooperative. There is a lack of commitment and professionalism on part of the employees. The staff

usually tries to avoid do full working and trying to do modest work (escape from additional work) and they usually delay their work.

Delays were observed because the prescribed procedures are not followed.


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The filing system is not up-to-date. Much time is wasted while searching for even a week old data and documents.

There is less emphasized on the long term relation with customers those have low deposited (less protocol)

Branch has less furniture than requirement, and less sitting arrangements. The job distribution is not proper.

Opportunity:

ABL is not yet giving the facilities of car financing and house financing to their customers. It is a big opportunity for ABL to expending it’s business at a more large scale by starting the business of car and house financing.

PAF branch has the deficiency of honest and hard work employees PAF branch can increases it’s progress by availing the more technical, professional and hard work employees.

ABL bank is giving the facility of collection of utility bills and also giving the facilities of giving the payments to the PAF servants which are very large number of servants, ABL PAF branch can attract those customers to open their accounts and to depositing activities etc. hence it is a big opportunity for the PAF branch for expending business.

ATM and online facility is yet provided by branch but it’s functioning is not very appropriate. Often the ATM machine and online system is not working and hence many a times the customers get disappointed by the services of the branch and they go another bank for transferring fund by online transactions etc. If they overcome these weaknesses then they have and opportunity to attract and retain the large customers. As, there are coming large numbers of customers daily for ATM and online transaction.

The branch is located in a commercial area hence it’s location is the big opportunity for the bank to attracting the customers at a large scale.

The branch has the opportunity to availing the new schemes such as HAJJ SERVICES, HUNDI and WESTERN UNION etc.

The bank has the facility of internet it is a big opportunity the bank can expand it self by increasing it’s use in more appropriate way. The bank has a large network all over the world it can cover the major market of the Pakistan if it will make it possible to fast delivery of funds.

THREATS: The allied bank is one of the strong and leading banks so, it has many competitors. The

HBL is located in front of PAF branch that is a big threat for ABL PAF branch.


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Pakistan is facing a very critical situation it is suffering from continuous downfall of the economy since last few years it is the biggest threat for all banks. If this situation will not be stopped than it is a big threat for Pakistan’s banks for achieving the bank’s objectives.

Dissatisfied customers is the one of the biggest threat to the PAF branch, As discussed above (in opportunities) ATM and online services is yet provided by branch but it’s functioning is not very appropriate. Often the ATM machine and online system is not working and ATM machine some times is not filled by the funds from the main branch of ABL, and hence many a times the customers get disappointed by the services of the branch and they go another bank for getting the online transactions. If this draw back will not be sort out early, the customers will terminate towards other bank such as towards its neighbor bank HBL.

Many private banks are providing the better competitive services than ABL that is the very sensitive threat for ABL.

ABL as compare to other top banks is yet not providing many services such as car financing, house financing services and many other new services. Hence it can loose it’s reputation

Conclusion:

Although the country is suffering from the financial crises, slow economic growth, and lack of political stability, however, still the ABL continues to fulfill its commitment by contributing in a structured manner, by focusing on Agriculture sector and SME, strengthening cooperate and commercial relationships, product innovation, creativity , technological advancement, and continuous focus on service quality. Due to its strong foundation and well-built strategy. Customer is the focus of every thing for ABL and ABL is working tirelessly to enhance relationship with customers by understanding them and then offering relevant products and services all the times and ABL tirelessly continues to working very hard to strengthen the relationship with customers and number of initiatives has been taken by ABL to strengthen its overall function.

During three years analysis of ABL such as form 2007 to 2009, I observed that ABL has impressive profit growth as form 2007 to 2009 its profit after tax rose by Rs. 4,076 million to Rs. 7,122 million. And it resulted in increase in increase in ROA and ROE by 1.42% to 1.81%, and ROE by 23.545 to 30.50% by average. Thus I have concluded that the ABL is a financially strong bank and having the long term rating of “AA” and short term rating of “A1+ by pacra.and serving and continuously attracting the large number of customers by offering them the innovative, reliable and better competitive products and services and capture a great part of the market in the country by having a large number of depositors and customer. PAF base also a very progressive branch and it expanding it’s business very rapidly and serve the customers very efficiently from 36 years.

Recommendations:During my internship training of 6 weeks in ABL PAF branch, I have analyzed some problem in the Bank. Keeping in view those problems followings are my recommendations:


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Change in Behavior of employees:The customers are the very important and essential part of the business they are the real strength of the business and having the worth of back bone for the business so, they should be behaved, benevolence, and served in a better way. So, I will recommend for the P.A.F branch ABL that they should be stopped the carelessness and the sluggish behavior towards the customers and they should realize that customer is the focus of every thing.Elimination of favoritism:There is a great part of favoritism it should be eliminated immediately and enhance the performance by benevolent the opportunities to the fresh, well educated and able people.Sitting Arrangement:There is no proper sitting arrangement; the branch should be focus on proper sitting arrangement and should furnish the branch hence the branch will be able to manage customers in a well manner.Job Training ProgramsThe bank should place emphasis to held an arrange the effective training and development programs for its new as well as existing employees this will definitely increase their performance and efficiency levelEqualize the load of work:I have found the inequality of work division in the Branch I will recommend that all the departments should be given the equal load of work; it will result in high performance and create high outcome and it also create a friendly environment in the bank.Team based Management:The higher authorities should form the team based management rather than centralized management it will enhance the management skills and decision making power of the employees and elevating the morale of the employee and this would also be a factor of motivation for all employees and they will be involved in all banking operations and overall effectiveness of the bank will be boost.Expansion in business: The ABL should strongly focus on providing new services to meet its customer’s expectation and for expansion financing, etc.. e.g. the ABL should focus on the business of personal loaning such as House financing, car


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THANKS


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