INTERNSHIP DESCRIPTIONS - UNED · departmental SOP´s • Build talent development program for the...
Transcript of INTERNSHIP DESCRIPTIONS - UNED · departmental SOP´s • Build talent development program for the...
INTERNSHIP DESCRIPTIONS W BARCELONA
TALENT PHILOSOPHY CULTIVATE INNOVATIVE TALENT WHO ARE PERSONALLY ENGAGED FROM A LIFESTYLE STANDPOINT TO THE WITTY, WARM, WELCOMING ENVIRONMENT OF THE BRAND. WE RESPECT COLLABORATION THROUGH EXPANSIVE, DIVERSE PERSPECTIVES FROM ALL TEAM MEMBERS. FUN, CAREER GROWTH AND CREATIVITY ARE ENCOURAGED.
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 3
ADMINISTRATIVE
INTERNSHIPS
Human Resources
Reservations
Finance / Accounting / Cost
Control
Purchasing
F&B Coordination
Banqueting Coordination
OPERATIONAL
INTERNSHIPS
F&B Restaurant
Kitchen
Reception
Guest Relations (Whatever
Whenever department)
Housekeeping (supervisor)
Spa reception
Marketing
Sales / Events
AVAILABLE INTERNSHIPS A STUDENT DOING AN INTERNSHIP IN W BARCELONA IS MUCH MORE THAN JUST AN INTERN. NO COFFEE FOR YOUR BOSSES, NO PHOTOCOPIES OR ETERNAL FILING. YOU´RE PART OF A TEAM JUST LIKE EVERYONE ELSE, A DEEP DIVE INTO A PROFESSIONAL 5* AMBIENCE.
ADMINISTRATIVE INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 5
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
•TASKS AND RESPONSIBILITIES:
Assist the Human Resources
Coordinator, the Training
Manager and the Director of
Human Resources in all
departmental tasks
•.Take part in the selection and
recruitment process of
employees and students on
internship.
•Participate and assist with the
development of employee
motivation plans.
•Participate and assist with
internal communication plan
•Assist in roll out of hotel training
plan
HUMAN RESOURCES HERE THE HUMAN RESOURCES DEPARTMENT AT W BARCELONA HAS AN ACTIVE AND STRATEGIC ROLE. RANGING FROM TRAINING AND DEVELOPMENT PROGRAMS TO SELECTION AND MOTIVATION, HR PLAYS A CRITICAL ROLE IN KEEPING THE BUSINESS CULTURE AND BRAND ALIVE.
ADMINISTRATIVE INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 6
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
• Match credit card payments
• Manage city ledgers
• Handle open credit requests
• Check and archive credit
card receipts
• Match revenues in Opera
form other software systems
• Audit the revenue Handle
payments
• Monitor voids
• Etc
FINANCE AND ACCOUNTING PERSUING A CAREER IN FINANCE? ROTATING THROUGH THE KEY AREAS OF A W FINANCIAL DEPARTMENT WILL GET YOU THERE. GAIN THE EXPERIENCE NEEDED WORKING IN A MULTI-CULTURAL, MULTILINGUAL ENVIRONMENT THAT PROMOTES LEARNING BY DOING.
ADMINISTRATIVE INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 7
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
F&B ADMINISTRATION (OFFICE COORDINATION) THE PERFECT POSITION TO TAKE A PEEK INTO THE ADMINISTRATIVE SIDE OF A HUGE F&B DEPARTMENT IN A 5 STAR ENVIRONMENT.
ADMINISTRATIVE INTERNSHIPS
TASKS AND RESPONSIBILITIES:
• Assist Director of F&B and
supervisors in all administrational
tasks having to do with the F&B
department.
• Coordination of time tables,
holidays, employee assistance
etc.
• Assisting in process of
contracting temp agency staff
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 8
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
BANQUETING ADMINISTRATION THE PERFECT POSITION TO TAKE A PEEK INTO THE ADMINISTRATIVE SIDE OF A BANQUETING DEPARTMENT IN A 5 STAR ENVIRONMENT.
ADMINISTRATIVE INTERNSHIPS
TASKS AND RESPONSIBILITIES:
• Work with DOBF, Executive
Chef, Banquet manager and
cost controller on new
menupedia process (menu
engineering)
• Update all menus in Opera
•Assist with the rollout of the temp
agency request procedure
• Revision and update of all
departmental SOP´s
• Build talent development
program for the Banquet
department
• Review and update all
Departmentl Job Descriptions
• Assist the Banquet manager in
daily administrative tasks
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 10
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
• Supporting the marketing
efforts to generate revenue and
sales strategies for the hotel.
•Assist in the implementation and
execution of marketing
strategies that achieve the goals
related to the ideal market mix,
pricing, brand status, direct
sales, and brand marketing
efforts.
MARKETING ESCAPE TO WHERE ICONIC DESIGN AND CONTEMPORARY LUXURY SET THE STAGE FOR EXCLUSIVE AND EXTRAORDINARY EXPERIENCES AT W HOTELS WORLWIDE. THE MARKETING DEPARTMENT BRINGS THE BRAND ALIVE FOR OUR SOPHISTICATED, STYLE-SAVVY TRENDSETTERS AND TRENDSEEKERS. WANT TO BE PART OF A MARKETING TEAM OF ONE OF THE WORLD´S MOST CONTEMPORARY LIFESTYLE BRANDS? STOP LOOKING. LUCKY YOU.
OPERATIONAL INTERNSHIPS
• Insight in managing the PR
agencies and all regionally
driven PR initiatives,
communicating with Starwood
Regional and EAME Divisional
PR teams.
•Support of Brand package
execution and practices, and
the support of successful
execution of special events and
promotional programs at the
hotel.
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 11
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English. More languages are a
plus.
TASKS AND RESPONSIBILITIES:
• Answers calls promptly,
professionally with a friendly
greeting
• Explains rate structure,
available rooms, method of
payment/guarantee and
cancellation policies, facilities
and services; Collects pre-
registration information e.g.
(name, address, CC number, etc.)
• Entering guest reservation
details into Opera system;
Review and send written
confirmation to the guest
RESERVATIONS DEPARTMENT THIS IS WHERE THE W EXPERIENCE STARTS. THE RESERVATIONS DEPARTMENT IS RESPONSIBLE FOR PROVIDING GUESTS WITH A FRIENDLY AND W STYLE TELEPHONE CONVERSATION WHILE SELLING HIGHEST POSSIBLE RATES AND MAXIMIZING ROOM REVENUE.
OPERATIONAL INTERNSHIPS
• Entering reservation data from
emails, faxes, reservation forms,
rooming list into Opera
• Communicates and exchanges
information with hotel sales
Department and Front Desk
• Promotes hotel facilities to
guests through selling and up-
selling
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 12
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
Assist the Sales Managers and
Sales Coordinators by:
• Creating profiles in our PMS
OPERA & accounts in KAM(Key
Account Management)
•Monthly production FIT &
Corporate. Production reports
from Opera
•Preparing daily arrival report for
next day from OPERA
• Preparing sales kits & Giveway
bags, sales trips, purchase
orders
•Inform clients on hotel facilities
•Answer clients requests and
petitions
•
GENERAL SALES DEPARTMENT A SUCCESFUL SALES TALENT IS CONFIDENT, TECHNOLOGY SAVVY AND EFFECTIVE AT PROACTIVELY IDENTIFYING PROBLEMS AND OFFERING SOLUTIONS. THEY UNDERSTAND THE IMPORTANCE OF MAINTAINING POSITIVE PROFESSIONAL BUSINESS RELATIONSHIPS WITH THE CUSTOMERERS AD STRATEGICALLY PLACING BUSINESS IN THE HOTEL TO MAXIMIZE OVERALL REVENUE
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 13
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
Assist the Groups Sales
Managers and Groups
Coodinators by:
• Sending proposals to groups
interested in the hotel, giving
detailed and adequate
information
•Preparing contracts and
invoices,
•Inserting groups in the
reservation system,
•Organizing and handling the
groups proposals
•Organizing and ensuring follow
ups of the groups
•Handling group confirmations
and cancellations
•Preparing group Recaps
•Send Daily/Weekly event
reports
GROUPS AND EVENTS SALES A SUCCESFUL SALES TALENT IS CONFIDENT, TECHNOLOGY SAVVY AND EFFECTIVE AT PROACTIVELY IDENTIFYING PROBLEMS AND OFFERING SOLUTIONS. THEY UNDERSTAND THE IMPORTANCE OF MAINTAINING POSITIVE PROFESSIONAL BUSINESS RELATIONSHIPS WITH THE CUSTOMERERS AD STRATEGICALLY PLACING BUSINESS IN THE HOTEL TO MAXIMIZE OVERALL REVENUE
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 14
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
• Main contact for Meeting
Planners when events are taking
place in the hotel
•Assist Group coordinator and
Banqueting director.
•Take care of the Wired (Business
Centre) and requests of guests in
this area.
•Check conference area
cleanliness, banqueting services
set-ups and events schedules
together with Event
Organizers/Meeting Planners, in
order to ensure quality and
success in every event.
•Collect events participants and
meeting planners feedback, and
share it with involved
departments in the hotel in order
to improve.
W MEETING INSIDER FROM A PERFECT CUP OF COFFEE FOR YOUR KEYNOTE SPEAKER TO A LAST-MINUTE PRESS CONFERENCE, THE W MEETINGS INSIDER ARE MULTILINGUAL SPECIALISTS WHO ENSURE FLAWLESS EVENT EXECUTIION AND EXPERIENCES FROM BEHIND THE SCENES, SO YOU CAN SHINE IN THE SPOTLIGHT ON CENTER STAGE.
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 15
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
TASKS AND RESPONSIBILITIES:
•Handle check in & check out;
giving the guests a warm
welcome and farewell.
• Assist in all administrative
departmental tasks.
• Handle all types of guest
requests
• Handle guests complaints
• Prepare a guests stay
• Intra-departmental
communication
• Provide assistance during the
entire stay.
WELCOME DESK (RECEPTION) WELCOME DESK TALENT ARE PASSIONATE ABOUT THE W EXPERIENCE. THEY LOOK TO CREATE THE WORLD OF WOW FOR OUR GUESTS. THEY HAVE A KEEN ABILITY TO ANTICIPATE THE GUESTS´ NEEDS AND TO MEZMERIZE THEM WITH OUR EXCEPTIONAL WHATEVER WHENEVER SERVICE. SAVVY WHEN IT COMES TO COMMUNCATION SKILLS, MULTI TASKING AND TEAM ORIENTATION, THEY STRIVE TO CONSTANTLY CREATE W EXPERIENCES FOR EVERYONE.
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 16
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
AREAS:
• Telephone Agents
(Switchboard).
• Concierge desk
• W Insiders (VIP concierge)
• Welcome Ambassadors
(Luggage and Bell Service)
• Lobby Lizards (Proactive Guest
Service in the hotel lobby)
The number of areas covered
during the internship depend on
duration and performance of
each student.
WHATEVER WHENEVER (GUEST RELATIONS) WHATEVER WHENEVER IS NOT JUST A DEPARTMENT WITHIN A HOTEL, IT IS A PHILOSOPHY, A SERVICE COMMITMENT AND A WAY OF LIFE. DEDICATED TO THE IMAGINATION OF OUR GUESTS AND THE EMPOWERMENT OF OUR TALENT. WHATEVER WHENEVER IS A ONE WINDOW SERVICE FOR OUR GUESTS WHO DO NOT NEED TO LOOK BEYOND THE ONE TOUCH BUTTON ON THEIR ROOM PHONE TO FIND A SOLUTION TO WHATEVER THEY NEED.
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 17
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
STYLE (HOUSEKEEPING
SUPERVISOR) ESCAPE TO WHERE ICONIC DESIGN AND CONTEMPORARY LUXURY SET THE STAGE FOR EXCLUSIVE AND EXTRAORDINARY EXPERIENCES AT W HOTELS WORLWIDE. THIS ROLE IS ALL ABOUT CREATING AND MAINTAINING THE LOOK AND FEEL OF THE HOTEL. AND SETTING THE STAGE FOR A W STAY.
OPERATIONAL INTERNSHIPS
TASKS AND RESPONSIBILITIES:
• Supervisory duties
• Open shift (assignments) for
stylists.
• Inspect rooms based on W
Standards.
•Assist Director Of Style and
Laundry manager in different
projects.
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 18
REQUIREMENTS:
•Minimum 6 months
•High level of Spanish and
English
.
TASKS AND RESPONSIBILITIES:
• Supervisory duties
• Open shift (assignments) for
stylists.
• Inspect rooms based on W
Standards.
•Assist Director Of Style and
Laundry manager in different
projects.
BLISS SPA RECEPTION ACHIEVE A HIGHER STATE OF HAPPY WITH OUR SPA-CTACULAR TREATMENTS THAT TRANSFORM YOU INSIDE AND OUT. FOUNDED IN 1996 IN NEW YORK´S SOHO, BLISS STARTED AN URBAN SPA REVOLUTION BY COMBINING HIGH QUALITY SPA TREATMENTS WITH A DOWN TO EARTH, ´NO ATTITUDE´ SERVICE.
OPERATIONAL INTERNSHIPS
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 19
REQUIREMENTS:
•Minimum 3 months
•High level of Spanish and
English
.
F&B RESTAURANTS & BARS DINING IS MORE THAN JUST FOOD AND BEVERAGE, IT´S AN EXPERIENCE. THE F&B TALENT PROVIDES THIS EXPERIENCE TO EVERY GUEST WHILE THEY ARE HAVING BREAKFAST, SIPPING THEIR COCKTAILS OR ARE HAVING A QUICK SNACK BETWEEN MEETINGS.
OPERATIONAL INTERNSHIPS
AREAS:
•Wave restaurant
• Salt restaurant
• Wet Deck (Pool Terrace)
• W Lounge Bar
• Eclipse Bar
• In Room Dining (Room Service)
• Banqueting Department Internship in the B&F department can be in one specific area or rotational, allowing students to experience the different F&B outlets in the hotel. The rotation and possibility to focus on specific areas will depend on the length of the internship and the performance of each particular student.
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC. 20
REQUIREMENTS:
• Minimum 3 months
• Medium level of Spanish and
English
KITCHEN WANT TO BE PART OF A WORLD OF EXOTIC SYNTHESIS OF FRESH PRODUCTS, SURPRISING FLAVORS AND GASTRONOMICAL CREATIONS FROM AROUND THE WORLD WITH A MOD TO SPANISH DELIGHT? TOP UP ON YOUR COOKING SKILLS IN ONE OF W BARCELONA´S HIGHLY EQUIPPED KITCHEN FACILITIES.
OPERATIONAL INTERNSHIPS
AREAS:
• Breakfast service
• Room Service Kitchen
• Restaurant buffet preparation
• Cold Kitchen
• Pastry kitchen
• Main kitchen
• Banqueting Service
• Restaurant a la carte service.
Areas covered depend on the
length of the internship program
and the hotel operation.
© 2012 STARWOOD HOTELS & RESORTS WORLDWIDE, INC. ALL RIGHTS RESERVED. FOR INTERNAL USE ONLY. CONFIDENTIAL AND PROPRIETARY MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT THE WRITTEN PERMISSION OF STARWOOD HOTELS & RESORTS WORLDWIDE, INC.
INTERNSHIP CONDITIONS Applicants must carry a EU passport in order to be eligible for an internship. Meals on duty. Uniforms are provided for all positions (Except marketing & Human Resources) 300 Euros financial aid on a monthly basis. Accommodation and transportation are not provided by the hotel.
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