Internet Bro King

8/6/2019 Internet Bro King

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WELCOME TO

Anand RathiSecurities Internet

Broking


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Account Opening Process

Account Opening Charges:

Trade Xpress: Rs. 750/-Trade Xpro : Rs. 1250/-

Forms Should be completely filled alongwith necessary documents mentioned in thedocument checklist (Pg No 4-5) in the account opening form.

Document checklist (Pg No. 4-5) to be signed by ME compulsorily. Notarized POA should be along with the form.

Account Opening Turnover Time is 4-5 days after the form is received at HO.

Account Opening Kit comprises of CD, Welcome Letter & Manual which will be sentfrom HO to the client.

Once the account has been shifted from offline to online, it will not be shifted back toOFFLINE.


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Account opening Form consist of :

Account opening Form for BSE, NSE, with Normal and Supplementary ITORSagreements.

Depository Account Opening Form CDSL along with DP Agreement andTariff Structure.

Franked POA (Notarization of POA would be done at regional level.)

Region to deliver the filled form to the region for Notarization and submittingthe same to HO after Notarization.

Necessary Declarations


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Documentations and Proof:

CIS, along with Account opening form along with documents asbelow:Documents Require:

Address proof

Bank statements of last two monthsLandline telephone bills of last two months

Leave license agreementBank passbookPassport copy

License copy


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Identity proof

a) PAN CARD

b) DRIVING LICENSEc) PASSPORT XEROX

d) COMPANY ID CARD

BANK PROOF (mandate)

(Should be matched with the details mentioned in the application form.)Crossed cancel cheque , copy of cheque leaf containing the applicants name and

MICR no

Bank passbook Xerox


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Forms have to be completed in all respect and to be signed wherevermarked X or wherever client will put information manually andevery page of the member client agreements.

Every correction in the form should be accompanied with clientsignature.

The above documents should be self attested.

Initial Margin cheque to be collected from the client is minimum Rs.10000 and in favour of Anandrathi Securities Ltd in case of ex

and Rs 5000 in case of web client.


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The above documents along with the perfectly filled up Form shouldnotarized from the respective region .

Once the form is notarized the same should be dispatched along withthe CIS to HO.

BSE Webex to be uploaded for all the clients from the respectiveregions

Upon receiving the complete documents the account would be openedwithin 4 working days.

The Login id and password would be mailed to the clients on theirrespective e-mail address and confirmation mail would be sent to the

region.

For the web client , the login id and password would be sent throughalerts and for software client it would be sent through system

generated.


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FOR EXISTING CLIENTS:An existing client is the client who is already trading with us in offline mode.

Initial margin amount needs to be collected from the client with the CRF beforeexecuting the first trade. Initial margin to be collected in case of Web trading

platform is Rs.5, 000while in case of Software platform, the margin amount to becollected is Rs.1, 00,000.

Client should have CDSL DP ID.

If the client has not submitted the POA, then the client needs to submit the New

POA.

There are No Account opening charges for Existing client.

If any changes in Bank Address, then client need to fill up the AccountModification Form.

All the documents submitted by the client should be properly verified, the person

verifying the documents should affix the stamp of verified with original alongwith the signature.

The agreement with the client should not be more than six months old.


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Every correction in the form should be accompanied with client

signature.

Branches are supposed to ensure that their clients get morning reportson a regular basis.

Branches to ensure that clients are given proper demonstration for the

online trading platform at the time of account opening.

Branches are required to generate the Unique Client Code (UCC) forthe client introduced by them at the time of account opening.

UCC should be generated as per the prevailing standard of alphanumeric characters.Branches should also ensure that the UCC so generated is mentioned

correctly in the CIS sent to the Head Office.


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A BREIF ABOUT THE ACCOUNT OPENING PROCESS :

All the branches are supposed to generate the UCC only for the clients introduced bythem and then send the account opening forms to the Head Office.UCC for the clients introduced from the Head Office will be generated by the Head Office

only.After the forms sent from the branches have been received at the Head Office, the forms

and the documents enclosed with the account opening forms are verified and thensent for the Frankingprocess.

After the Frankingprocess is over, the forms along with the documents are sent for DPopening process. The turnaround time for this process is approximately two days.

As there is dual scrutiny done at dp level.The softcopy of the CIS is sent to the eback office team for back office mapping. The

turnaround time for this process is approximately one day.(there is possibility of thebank details mismatch on the same).

Client details should be uploaded in BSE webex. In cases of non receipt of the id , kindly

contact [email protected].


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The TAT for getting the NSE and NSE FNO rights is 1 day .

The intial margin cheque details should be mapped in the back office anddetails of the date of mapping should be mailed to [email protected].

Once the account is opened, an e-mail is sent to the client and branchesregarding clients password and login ID.

NOTE:If the forms have been received in evening, on any working day, it would besent for processing on the next day. If the forms are received in morning on

any working day, it would be sent for processing the same day.

The total turnaround time for the whole process of account opening is 4-5days on the receipt of the form in HO.


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Back office Auction details-


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In case of buying auction i.e shortage of shares from the

exchange, the client will gets the shares or the payout along

with the 20 % penalty being charged to the sellers .

Auction close out turnaround time would be Trading plus 5

days maximum.

In case of sell auction, the amount from the customers end is

debited plus the 20 % of the penalty amount.

In case the reason is non POA account i.e internal reason the ,

details an be checked in the below mention screen.

path : Management report - mis - new report delivery- demat

report- client search.


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Incase of the shortage from the exchange , the details can be viewed fromthe below mention screen. The close out would be held within T plus 5

days.

Path: Management Report mis-new report delivery- shortage report

client payin .

Settlement type would be N in case of NSE, BSE C or D.


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Beneficiary account (pool account) for NSE- 107913 and for BSE1197600.

In case of BTST the risk involved in auction had to bared by the client.Incase of the BTST the shares can be viewed in NEST-Holding BTST

Holdings. Please note that incase of BTST, the customer would be ableto view the shares however the same are lying in our pool or BO

account.

To check the holding in the Beneficiary account below is the screen.The holding is always taken DP holding plus BO holding .

Path Management report mis new report delivery statements-holding statements details.


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To check the ledger of all the segments.

All the branches need to check the auction details or the paying ofcustomer from the back office.

Incase of the Auction bill, close out details branches need to check thedetails of the customer from the below mention screen.

Path finance accounting- finance report- combined ledger .

Other report you would get to c the contract notes


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PAY-IN AND PAY-OUT PROCESS : All payments to the client or from the client are referred to as the Pay-

in and Pay-out process.Anandrathi Securities Ltd. Provides the facility for online pay-in and

pay-out of funds as and when any debit or credit arises from thetransactions entered into by the client.

When a client transfers funds online, the same will get credited in the

clients account with us the same day. But in case the client istransferring funds through cheques, then the amount will get creditedin the clients account with us the day when the cheques gets cleared.

If in case the client has paid in the cheques, and it has not beenuploaded in the system, then also the client will get the margin amount

credited to his trading account the same day the cheque has beencleared


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Clients are advised to pay-in their cheques or to give a request for anycheque to be delivered to them, on any working day between 10am to3:30 pm to get quick margins for trading. In case of cheque pay-in, themargin will be credited to clients account as soon as the cheque gets

cleared. When a client requests for a cheque pay-out, the cheque will reach the

client in maximum four days from the date of request. Online Fund Transfer facility can be utilized for immediate Limits. The

customer would get the limits as soon as the fund is transferred onlinefrom their UTI/ICICI/HDFC bank accounts in Anand Rathi Ltd pool

account and back office entry of the funds.

NOTE: All branches are requested to guide their respective clients about the

pay-in and pay-out process of online fund transfer. For all the queries regarding the pay-in and pay-out process, please

contact the customer support department at [email protected] [email protected] or contact us at 1800-22-22-234 or 022-

32577205 or 022-32555951


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RMS

Exposure:

Trade Express: 4 Times (Cash)

1 Times (FnO)

Trade Xpro : 6 Times

1 Times (FnO)

Any RMS queries should be routed to

[email protected] Escalation to be marked to Mr. Mahesh Bang

[email protected]


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Anandrathi Securities Ltd.


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Login :

Go to Internet Explorer and logon to http://www.trade.anandrathi.com .Inorder toLogin the Trading Platform, use the Login ID and Password

sent to you [email protected] .


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Put in yourLogin

ID and Password

in the highlighted

place to logon to

the Trading

platform.


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CREATING MARKET WATCH :

The first time user will have to create a Market Watch forhim / her.

Click on Trade menu and select Market Watchoption. The page willdisplay options like Set MW, Add Scrip, Delete Scrip, etc.

Click on Set MW, a Pop- Up window will open. On the pop up

window, click on Create MW option. A window will appear andprompt you to put a name for the Market Watch to be created. Click onthe Create button.

Select the Exchange and Series in which you want to trade and clickon GO.

The new window will ask you to add scrips in the Market Watch. The

list of scrips is providedon the left hand side of the window. Selectthe scrips you wish to add and click on the ADD option. The scrip isaddedin the box on right hand side of the page.

Once you have selected scrips, click on Add to Market Watch buttoninorder to add these scrips in yourmarket watch.


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Encircledis the

Market Watchoption

under Trade menu.


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Encircled are the

options toSet Market Watch,

Add scrip and

Delete scrip.


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The Set Market Watch

Window will open when

you click on

Set Market Watchoption.

This window contains

options like

Market Watch Name,

Create Market Watch,Set Market Watch,

Delete Market Watch.


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Encircled are the

options to select the

Exchange and

the Series /

Settlement Type.

Select as per your

preference inorder

to add scrips and

click on go button.


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Once you have selected these

fields,go to the highlighted portion

and select a scrip. Then click onAdd or Remove button to

Add / Remove that scrip from the

selection. Finally click on

Add to Market Watch button.

Select the

Exchange and

Series from which

you want to add

scrips in the

Market Watch.


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Top Encircled part is

the place where you

canget the Drop Down

list OR select the next

encircledoptions if you

right click on theMarket Watchinorder

to Add/ Delete a scrip.


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Encircledis the

INDEX WATCHbutton. Click on

it inorder to

view the indices

window.

Encircledis the

REFRESH button. Click

onit inorder toget

updateddata onindices.


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Encircledis the place

where the Drop Down

list is available. Select

Buy Order from the

List.

The blue screen below

is Buy Order window.


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where Drop Down list

is available. Select

Sell Order option

from the list .

The red screen below isSell Order window.


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Margin (shortcut key F11):

To view margin, press F11 on your key board.

Net Position (shortcut key F11):

Inorder to view the Net Positions, use shortcut key F11 on your keyboard.

You can view net positions for the day by selecting the segment amongst

NSE, BSE and NSEFO. Otheroptionis view Intraday or Delivery Position,

this optionis available next to the exchange optionmentioned above.

To square off any position select a particular trade and click on Square Off.


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Encircledis the place where

drop down list is available.Select RMS Rep option

from the list.

The above highlighted window

is RMS Report window.


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the drop down list is

available. Select Positionoption from the list.

The above highlighted

window is Position Report

window.


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Encircledis the

Research Reports

Option under

Research option.


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This Research page

appears when you click

on Research Reports.

Click on the researchfield for which you want

to see the reports.


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Encircledis the place where the drop down

list is available. Select Order Book

option from the list.

The black window above is Order window.


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Encircledis the place where the

drop down list is available.Select Trade Book option from

the list.

The black window above is

Trade Book window.


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drop down list is available.Select RMS Rep option

from the list.

The above highlighted window

is RMS Report window.


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Click onBack Office

Reports

to view trade

related information.


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Put in your login ID,

passwordhere and

click on Enter Back

Office button.


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This is the Back

Office page which

appears when

you click on Enter

Back Office.


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Click on Management

Reports and then click onOffline Reports to view trade

relatedinformation.


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Click on the Exchange for

which you want to view the

information.

Once you click on theexchange, the Reports option

appears which contains a list of

information available.


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Once you click on

Reports option, this

drop down list appears.

Select Brokerage to

view the brokeragecharged to you for a

range ofdates / a

particularday.


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Put the date range

for which you want

to view the details in

the highlighted area

and then click on

Submit button.


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The above windowappears with the brokerage

details when you click on

Submit button.


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This is the Ledger page

that appears when you

click on

Exchangewise Ledger.

Put in your client code in

the highlighted area andthen click on OK.


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Click on the encircled area

to view Exchangewise ledger balances.

Click on the balance against an exchange

to view the detailed ledger balance in that

exchange.


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This is the Ledger

balance page which

displays all yourdebits

and credits for a

particular period

chosen by you. Click onany of the balances to

view the digital

Contract Note.


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This is the digital

Contract Note that

appears when you click

on any of the ledger

balances.

Click on Print Report

to print the Contract

Note.


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Encircledis

Pay In option under the

head Fund Transfer.

Click here to transfer

your funds online.


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where you can select

the Bank Name

and the Exchange.

Mention the amount infigures in the place

given and then click on

SUBMIT button.


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Encircledis the

place where you can

put your Customer ID

and IPIN / password

forinternet bankingand then click on

Login button.


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your Bank accountdetails & then, click on

Continue button.


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Encircled are the

options to eithergo

Back or to Confirmthe details displayedin

the window. Click on

Confirm button to

complete the process.


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This window containing

the message

Transaction Successappears when you click on

Confirm button.

To close this window,

click on Close button.


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Encircledis the option where

you can select the type of

request made by you and

specify amount range aswell as date range for which

you wish to view the status.


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Encircledis the CHOOSE

button where you can click to

choose the date range for

which you wish to view thestatus and then click on GO

button.


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The new window

containing updated

status of your

requests now appearson the screen.


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Log Out:

Once you have performed all the functions and wish to logout of the Trading

Platform, click on the Log Off icon at the top right hand cornerof the web page.


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Encircledis theplace where

you can click to

Log Off from

the Trading

Platform.


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Software Demo


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Login

Double click on the NEST TRADER icon.

By default the login window appears on the screen oncethe NEST window opens up.

Put in your login ID and password to login. Select the

segments (NSE, BSE, NFO and NCDEX) in order to view

securities of the respective segments and click on Login

or press Enter.

Once you click on Login, a message Do you want toupdate scrips Info in Market Watch group from MRV?

appears on the screen if you have logged in for the first

time. Click on OK to proceed.

Once you click on OK, another message Do you

want to get Index Constituents from MRV for INDEX

BASKET? appears on the screen. Click on OK to

proceed.

If you have logged in successfully, a message User

Logged in Successfully appears on the screen. Click on

OK to login.

Creating Market Watch:


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Go to File menu and click on

Market Watch Group Settings or use the shortcut key

Ctrl. + G to create a market watch.

Once you click on the Market Watch Group Settings

option, the Group Settings window appears on the screen.

Put a name for the new Market Watch and click on

ADD New to create the Market Watch. The newly

created Market Watch appears on the left hand side of the

Group Settings window.

In order to add scrips in the new Market Watch, click onthe Market Watch name and select the Exchange under

Security option.

Select the Instrument Name, Symbol, Market Type

as NORMAL and click on ADD to add the scrip in the

new market watch.

Once the scrips have been added in the Market Watch,

click on Save Groups.

A message Save all groups appears on the screen as a

confirmation. Click on OK to save the Market watch

settings.

You can create as many Market Watches as you wish.


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To Place a Buy Order:

To place a Buy Order, select the scrip for which you

wish place an order and right click on it.

Select Buy Order Entry from the drop down list

or

use the shortcut keys F1 / + on your keyboard

or

go to Orders and Trades menu and click on Buy

Order Entry.

Select the Exchange, Order Type and Symbol of

the scrip for which you wish to place the order.

By default, price in the Buy Order Entry window will

be current market price of the scrip.

Once all the details have been filled, click on Submit

to place the order.


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To Place a Sell Order:

To place a Sell Order, select the scrip for which

you wish place an order and right click on it.

Select Sell Order Entry from the drop down menu

or

use the shortcut keys F2 / - on your keyboard

or

go to Orders and Trades menu and click on

Sell Order Entry.

Select the Exchange, Order Type and Symbol

of the scrip for which you wish to place the order.

By default, price in the Sell Order Entry window will

be current market price of the scrip.

Once all the details have been filled, click on

Submit to place the order.


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To Modify Orders Placed:


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y

Go to Orders and Trades menu, click on Order

Book option from the dropdown list

or

Use the shortcut key F3 to view Order

Book.

The Order Book window shows bifurcation of

Open Orders and Completed (Traded) Orders.

In order to modify an order, select the Order and click

on Modify.

If the selected order is a Buy order, then the Buy

Order window appears on the screen with the order

details.

Once the Order window opens up, change the

Quantity / Price of the order as per your preference

and click on Submit to place the modified order.

To view the modified order, click on Display. The

modified order would now appear in theOrder Book.

You can also cancel orders form the Order Book

window. To cancel a single order, select the order you

wish to cancel and click on Cancel.

To cancel all orders in the Order Book, click on

Cancel All.


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To Covert Positions:

Go to Orders and Trades menu and click

on Trade Book from the drop down list

or

use the shortcut key F8 to view

Traded Orders and Convert Positions.

Select the Trade which you wish to

convert and click on Position Converter.

If the selected order is a Delivery Order,

then the position shall be converted to Trading

Order and vice a versa.

Click on Display to view the Converted

Position.


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To View Limits Available:

Go to Surveillance menu, click on RMS Limits

and click on View Limits

or

use the shortcut keys (Ctrl. + Shift + V).

You can view limits available for all segmentsor

for particular Segments, Exchange and

Symbol.

Click on Refresh to get updated Limits.

Click on Settings to set the Appearance, Font etc.

as per your preference.


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To View Rejected Orders:

Go to Surveillance menu, click on RMS

Limits and click on

Rejected List

oruse the shortcut keys (Ctrl. + R).

Once you click on RMS Settings Violation

window appears on the screen.

This window shows all the Rejected Orders

for the day.


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To view Demat Holdings:

Go to Surveillance menu, click on

Holdings and click on View Holdings /Collateral Values

Or

use the shortcut keys (Alt. + F9).

Once you click on View Holdings / Collateral

Values, the View Holdings / Collateral window

appears on the screen.

Select the Symbol, Scrip Code and Scrip for

which you wish to view the holdings. Click on

Get Holdings to get updated holdings.

You can also view the Collateral available by

selecting CL / LT form the dropdown list

available under Collateral Type option.


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To Lock the Terminal:

In case you have to move away from the trading

terminal for sometime, you can lock the terminal by

the Lock Application facility.

In order to lock the Trading Terminal, go to

File menu and click on Lock Application

or

use the shortcut keys Ctrl. + W

Once you click on Lock Application, a messageAre you sure to Lock Nest Trader? appears on the

screen.

Click on Yes to lock the terminal.

To unlock the terminal, go to File menu and

click on Lock Application.

The Lock Application window asks your

authorization password, put your Login Password

and click on OK to unlock the terminal.


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To Logout:

Once you have performed all the functions and

wish to Exit from the application, go to File menuand click on Logout

or

use the shortcut key F10 / click on Logout icon

available above the Market Watch.

Once you click on Logout option, a message Do

you want to save the Market Group Settings before

quitting? appears on the screen.

Click on Yes to logout of the Trading Platform.

A message Application Exit Successfully, click on

OK to Exit the Trading Platform.

Note: To know more about the salient features ofNEST 3 software, please refer to the DEMO

presentation available on our website:

www.anandrathi.com


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FAQS for Internet trading


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What is online trading?

Generally, online trading refers to buying and selling securities via theInternet or other electronic means such as wireless access, touch-tone

telephones, and other new technologies.

With online trading, in most cases customers access a brokerage firm'sWeb Site through their regular Internet Service Provider. Once there,customers may consult information provided on the Web Site and log

into their accounts to place orders and monitor account activity.


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Is there still a brokerage firm involved or do I really bypass thebroker completely?

All trades involve a brokerage firm even if a stockbroker is not used tohelp with the trade. Although customers may enter orders for tradesvia the Internet, customers do not have direct access to the securitiesmarkets and therefore must use a brokerage firm in order to executetheir trades. Customers should also remember to do their homework

where their investments are concerned.


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Why should I trade on www.anandrathi.com?

Following reasons make you to trade with us.

User friendly.

Transparency in Dealing.

Personalized customer service. Brokerage rate is very competitive.

Instant Trade confirmation.

Complete protection against fraud and hacking.

128 bit super safe encryption SSL (Secured Socket Layer)

Complete password protection.


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What products do you offer?

Trade Xpress and Trade X-PRO

What is the 3-IN-1 concept?

Here we take care of your trade settlements to avoid any delays inpay in and payout. anandrathi.com allows you to integrate Trading

Account, your Bank account and Demat account under one roof.

What are the exchanges where anandrathi.com offers Internettrading facilities?

Anandrathi.com offers trading on both NSE (cash and FNO

segment) and BSE(Cash segment ). Very soon we will come livewith online commodities as well.


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Do you offer banking and DP facilities?

We are not a bank, and in that sense cannot offer any bankingservices. But what we have done is tied up with Internet enabledbanks like HDFC Bank, to offer you net transfer facility. We doprovide DP facilities of Central Depository Securities Limited

(CDSL). It is mandatory to open the designated accounts with us, toavoid any delays in pay in and pay out. We have tied up with HDFC

Bank,ICICI BANK, UTI to offer you net transfer facility.

If I already have a Demat/Bank account with other Bank orDepository?

To avail of the advantage offered by the integration of the brokerage,

Bank and the Demat account, all the three accounts will have to beopened with Navratna Capital and Securities Pvt Ltd and Anand RathiSecurities Pvt Ltd.


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Do I have to maintain any minimum balance in my Bank Account?

Yes, you need to maintain a minimum balance of Rs. 2500/-.

How do I get my user ID and password for the first time?

The trading password will be issued only on completion of allregistration formalities and a email containing details about your

trading id, login id and password will be sent you.

How safe is my user ID and password?

The password is generated by the system and sent to you such that noteven employees of Anand Rathi Group would know about it.

Password will be recorded in system in encrypted format. To ensurecomplete safety and privacy the user will be forced to change his

password the very first time he logs into the trading site.


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If Ive forgotten the password, what should I do?

You can always contact our customer service executive by Email oryou can click on forgot password link provided on the Anandrathi.comhome page to request us to reset the password.

What are the other charges?

Following is the table showing payment details.

Payment to HDFC Bank for New Account CreationRs. 2500/- infavour of HDFC Bank (Minimum balance required by the Hdfc

Bank)DepositsTo be paid as per the product requirement. (Margin,Delivery, Margin & Delivery)Note : The management reserves the right

to change these rates without any prior notice.


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If I already have a HDFC Bank account and a Demat account

with ARG, can I use these accounts for online investing?

Yes, you just need to tell us the account details and we shall linkup your existing accounts for online investing.


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Anandrathi Securities Ltd.


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ONLINE IPO


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Login :

Go to Internet Explorer and logon to http://www.trade.anandrathi.com .

Inorder toLogin the Trading Platform, use the Login ID and Passwordsent to you [email protected] .


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Put in yourLoginID and Password

in the highlighted

place to logon to

the Trading

platform.


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To Apply online for IPO

Go to Trades menu and click on IPO .

The Online IPO page IPO Anywhere will appear on the screen.

Put in your Login ID and Password to login in the IPO online system.

A page containing the terms and conditions of IPO online will appear,

click on I Agree button to continue.

Once you click on I Agree button, the online page appears on the

screen.

The new page contains options that will allow you to place orders for

IPOs, view the current status of orders, transfer funds, view information

related to IPOs and allotment details.


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Encircled are

the Trade andIPO options.

Click on IPO

to enter into the

Online IPO

page.


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This is the onlineIPO login page.

Put your login ID,

password and

click on Login

button to enter

the online IPOpage.


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Click on I Agree

button to proceed

to the online IPO

application page.


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Click on the encircled

Open IPOs option to

view the list of all openIPOs.


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Click on the encircled

IPO Order Book to view

all the IPO orders placed by

you.

Select the name of an IPO,

status type that you want toview and click on Go.

Clicking on To Excel

button to save the

information in Excel format.


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Click on Transfer Funds to

pay the subscription amount

for an IPO.


you can select the

Bank Name and the

Exchange.

Mention the amount in figures

in the place given and then

click on SUBMIT button.


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Encircledis the

place where you can

put your Customer ID

and IPIN / password

forinternet bankingand then click on

Login button.


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your Bank account

details & then, click on

Continue button.


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Encircled are the

options to eithergo

Back or to Confirm

the details displayedin

the window. Click on

Confirm button to

complete the process.


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When you click on

Confirm button, this

window containingthe message

Transaction Success

appears.

To close this window,

click on Close button.


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When you click on

Fund Transfer Summary,this page appears with

current status of all the fund

transfers made by you.

Click on Refresh button to

view fresh status / summary.


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Click on Funds Summary

to view the balance funds /

margin in your account.


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Click on

Client Information to

view the information

related to you. In case

there are any

discrepancies, please

contact us for the same.


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Click on

Allotment Details to

view the allotment status

of an IPO during a period

of time.Select all the relevant

information and then

click on Go to get the

Allotment details.


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Click on

IPO Transaction Log

To view the status details of

An IPO order placed by you

Over a period of time.

Click on To Excel to save

the information in Excel format.


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Click on Cut off Time

to view the time duration

for which an IPO is

open for application.

Queries


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Queries All queries should be marked to Customer Care.

Customer Care : Toll Free (1800-222-234)

E-mail id : [email protected] , [email protected].

Escalations :Prachee Hate [email protected]. 09322171437

Proposed Customer Support Cell

The department would consist of 3 teams which would work in sync with each other to resolve

queries at the earliest in the most efficient manner.

Team 1: This team would act as front office of the Customer Support Cell which would focus onlyon direct client (Internet) queries. The basic responsibility of this team would be to understand the

queries of the clients and provide quick solution. The team would interact with the concerned

department and provide solution to the customer.

Team 2: This team would act as front office of the Customer Support Cell which would focus only

on queries from Business Associates such as Franchisees, Sub brokers and branches. The roles

and responsibility of this team would be the same as TEAM 1.

Team 3: To begin with, this team would consist of 2-3 people. This team would disseminate

information/ circulars from the various divisions to the clients through TEAM 1 and TEAM 2 to

direct clients and franchisees/sub brokers respectively.


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Below mention officers are assigned for co-ordination.

BRANCH Name of Customer Service officer

Kolkata Kavita Bansode:022 40013604/022-32577205

Dehradoon 022-32555951

Orissa

JALGOAN

Bangalore

LUCKNOW


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HYDERABAD Rahul Bhatkar

Chandigarh 022 40013604/022-32577205

Uttrakhand 022-32555951

Nagpur

NASIK

AURANGABAD


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Thank you.

Internet Bro King

Documents

Transcript of Internet Bro King