Internet Banking for ING retail customers - Home'Bank · ING Retail Banking 2 Home ’Bank is a...

Internet Banking for ING retail customersInternet Banking for ING retail customersInternet Banking for ING retail customersInternet Banking for ING retail customers

2ING Retail Banking

HomeHome’’BankBank is a service that allows ING clients to perform nonis a service that allows ING clients to perform non--cash transactions cash transactions

anytime and anywhere, as long as they have an Internet connectioanytime and anywhere, as long as they have an Internet connectionn. .

Quickly and simple, with maximum security, the Quickly and simple, with maximum security, the Home'BankHome'Bank client can: client can:

•• Check balances for the current accounts and Check balances for the current accounts and ExtraExtra’’ROLROL account account

•• Make RON transfers to another ING Bank account or to accounts oMake RON transfers to another ING Bank account or to accounts opened with other pened with other

banks banks

•• ExtraExtra’’ROLROL account management account management

•• Foreign exchange currencies Foreign exchange currencies

•• Interrogate transactions performed in the last six months Interrogate transactions performed in the last six months

Overview

3ING Retail Banking

When signing the When signing the HomeHome’’BankBank contract you will receive unique elements for logging in: contract you will receive unique elements for logging in:

•• A Username A Username

•• A A DigipassDigipass -- a device shaped as a calculator, which provides you unique codea device shaped as a calculator, which provides you unique codes each time s each time

you access you access Home'BankHome'Bank and submit transactionsand submit transactions

For security reasons, the validity of these codes For security reasons, the validity of these codes

are timely limited, automatically changing are timely limited, automatically changing

every 36 seconds. every 36 seconds.

Overview

4ING Retail Banking

Enter Enter www.homebank.rowww.homebank.ro and select the language you want to use.and select the language you want to use.

Access

5ING Retail Banking

Identification

Enter the Username Enter the Username

received when signing received when signing

the contractthe contract

Enter the Code Enter the Code

generated by the generated by the

DigipassDigipass

6ING Retail Banking

Welcome page

After successfully logging in After successfully logging in HomeHome’’BankBank you access the welcome page where you can:you access the welcome page where you can:

•• view account balances view account balances

•• choose one of the options in the menuchoose one of the options in the menu

7ING Retail Banking

For making a RON transfer select one of the following options:For making a RON transfer select one of the following options:

•• New transferNew transfer

•• MyMy’’PaymentsPayments

•• MultiTransferMultiTransfer

If you hold or are mandated for a current account in RON you caIf you hold or are mandated for a current account in RON you can make the following n make the following

types of payments:types of payments:

•• Transfers between your ING account and another ING accountTransfers between your ING account and another ING account

•• Transfers between your ING account and an account opened with aTransfers between your ING account and an account opened with another bank in nother bank in

RomaniaRomania

•• Pay bills to utility providers (insurance, telephone, cable TV,Pay bills to utility providers (insurance, telephone, cable TV, etc.)etc.)

Moreover, the option Moreover, the option ““MyMy’’PaymentsPayments”” offers the possibility to save the payments details in offers the possibility to save the payments details in

a template with the purpose of reusing it in the future. Thus, aa template with the purpose of reusing it in the future. Thus, a frequent payment will be frequent payment will be

made much easier by selecting a template saved before and complemade much easier by selecting a template saved before and completing only the missing ting only the missing

information (amount, payment details).information (amount, payment details).

MultiTransferMultiTransfer allows you to send multiple transactions by adding them in a liallows you to send multiple transactions by adding them in a list and using st and using

only one response code for signing the entire list .Transactionsonly one response code for signing the entire list .Transactions can be added in a can be added in a

MultiTransferMultiTransfer one by one or by importing a file.one by one or by importing a file.

Domestic transfers

8ING Retail Banking

Domestic transfers

From the From the ““Domestic Domestic TranfersTranfers”” menu, select menu, select ““New TransferNew Transfer”” option. The following page will be displayed:option. The following page will be displayed:

Please fill in correctly all the Please fill in correctly all the

required fieldsrequired fields

9ING Retail Banking

Domestic transfers

Enter the Response Code Enter the Response Code

generated by the generated by the DigipassDigipass

10ING Retail Banking

Domestic transfers

The payments that are done several times can be saved as templatThe payments that are done several times can be saved as templates so that they can be found in the es so that they can be found in the ““MyMy’’PaymentsPayments”” menu.menu.

In the In the ““Payment NamePayment Name”” field, field,

name the transaction with name the transaction with

representative name that will representative name that will

make its further identification make its further identification

easier.easier.


My’Payments

To make a payment for which you have already saved a template, cTo make a payment for which you have already saved a template, choose from hoose from Domestic TransfersDomestic Transfers menu, the option menu, the option MyMy’’PaymentsPayments. .

A list with all your payments previously saved will be displayedA list with all your payments previously saved will be displayed. .

Select the template Select the template

you want to use and you want to use and

fill in the missing fill in the missing

detailsdetails


Predefined payments

You can make payments to different predefined beneficiaries, payYou can make payments to different predefined beneficiaries, payments like: telephone bills, mobile phone bills, gas ments like: telephone bills, mobile phone bills, gas

bills, bills, electricitelectricit, etc., etc.

Go to the Go to the New TransferNew Transfer menu. In the payment details screen, after introducing the IBANmenu. In the payment details screen, after introducing the IBAN Beneficiary Account, the Beneficiary Account, the

system verifies if the IBAN account is in the ING list of predefsystem verifies if the IBAN account is in the ING list of predefined accounts. In such case the page ined accounts. In such case the page Confirm preConfirm pre--

defineddefined payment is displayed:payment is displayed:

If you want to be redirected to a preIf you want to be redirected to a pre--

defined payment, click defined payment, click ““YesYes””. The . The

page where the details are introduced page where the details are introduced

will be displayedwill be displayed


Predefined payments

For example, if you have introduced For example, if you have introduced MobifonMobifon IBAN, the following screen will be displayed:IBAN, the following screen will be displayed:

Please fill in all the Please fill in all the

required detailsrequired details


MultiTransfer

MultiTransferMultiTransfer is the option which helps you submit multiple transactions usinis the option which helps you submit multiple transactions using only one response code.g only one response code.

From the Welcome page, select From the Welcome page, select MultiTransferMultiTransfer option, fill in transfersoption, fill in transfers’’ details or import the payments file and add them in details or import the payments file and add them in

MultiTransferMultiTransfer listlist.. After that submit the list to the bank for being processed.After that submit the list to the bank for being processed.


MultiTransfer

After submitting transfersAfter submitting transfers’’ list to the bank, list to the bank, HomeHome’’BankBank will display the confirmation message which will contain:will display the confirmation message which will contain:

-- payments sent to the bank for being processed, transactionspayments sent to the bank for being processed, transactions’’ id and the processing dateid and the processing date

-- payments not submitted and reasons for failing. These transfers payments not submitted and reasons for failing. These transfers should be filled in and submitted again to the bankshould be filled in and submitted again to the bank


Extra’ROL disbursement

DisbursementDisbursement represents supplying represents supplying Cont'ROLCont'ROL with money from the with money from the Extra'ROLExtra'ROL credit line. credit line.

From From ExtraExtra’’ROLROL menu, choose menu, choose DisbursementDisbursement..

After selecting After selecting ExtraExtra’’ROLROL account, the page for introducing the transfer details will be account, the page for introducing the transfer details will be displayed. displayed.

The funds transfer from The funds transfer from ExtraExtra’’ROLROL to to ContCont’’ROLROL continues like any other paymentcontinues like any other payment


Extra’ROL reimbursement

Reimbursement Reimbursement gives you the possibility to repay before the due date the amougives you the possibility to repay before the due date the amounts used from nts used from ExtraExtra’’ROLROL by transferring them by transferring them

from the from the ContCont’’ROLROL account.account.

From From ExtraExtra’’ROLROL menu, choose the option menu, choose the option ReimbursementReimbursement..

The transfer of funds from The transfer of funds from ContCont’’ROLROL to to ExtraExtra’’ROLROL continues like any other payment.continues like any other payment.

If you have several current If you have several current

accounts from which it is accounts from which it is

possible to reimburse funds you possible to reimburse funds you

will have to select the current will have to select the current

account that you want to use for account that you want to use for

reimbursementreimbursement


Foreign exchange

If you have several ING accounts opened in different currencies If you have several ING accounts opened in different currencies you can make foreign exchanges between them. you can make foreign exchanges between them.

To make a foreign exchange, choose the option To make a foreign exchange, choose the option Foreign ExchangeForeign Exchange from the menu. from the menu.

From the list of accounts that you From the list of accounts that you

hold, select the account from hold, select the account from

which you want to make the funds which you want to make the funds

transfer. The page for introducing transfer. The page for introducing

the details of the foreign exchange the details of the foreign exchange

is displayedis displayed..


Foreign exchange

If you have several ING accounts opened in different currencies If you have several ING accounts opened in different currencies you can make foreign exchanges between them. you can make foreign exchanges between them.

To make a foreign exchange choose the option To make a foreign exchange choose the option Foreign ExchangeForeign Exchange from the menu. from the menu.

The Exchange Rate in which the The Exchange Rate in which the

foreign exchange is made will foreign exchange is made will

be shown on the screen. be shown on the screen.


Transactions

If you want to check transactions performed on any of your accouIf you want to check transactions performed on any of your accounts choose one of nts choose one of

the options from Transactions menu:the options from Transactions menu:

•• InquiryInquiry

•• Account statementAccount statement

•• Permanent holdsPermanent holds

By choosing optionBy choosing option InquiryInquiry you will see all transactions from the past 6 months on any of you will see all transactions from the past 6 months on any of

your accounts.your accounts.

Account statementAccount statement will display youwill display you the monthly statement, including opening and closing the monthly statement, including opening and closing

balance, on any of your accounts.balance, on any of your accounts.

Permanent holdsPermanent holds will show you transactions performed but not yet processed. Forwill show you transactions performed but not yet processed. For

example: transactions initiated during non banking days or cardsexample: transactions initiated during non banking days or cards transactions at merchantstransactions at merchants..

After processing, transactions will be deleted from this list anAfter processing, transactions will be deleted from this list and you can check them by d you can check them by

choosing option choosing option InquiryInquiry..


Inquiry

You can list the history of the transactions made in the last 6 You can list the history of the transactions made in the last 6 months. You can also print the details regarding any of these months. You can also print the details regarding any of these

transactionstransactions..

Click Click InquiryInquiry from the main menu. The page Transaction Inquiry will be displafrom the main menu. The page Transaction Inquiry will be displayed.yed.

You have to indicate

the period from which

you want to list the

transactions

Select the account for

which you want to see

the transactions


Inquiry

If in the mentioned period and for the selected account transactIf in the mentioned period and for the selected account transactions were made, the page ions were made, the page Transaction List Transaction List will be displayed.will be displayed.

Each transaction details can be printed by Each transaction details can be printed by

pressing pressing ““PrintPrint”” on the selected transaction. on the selected transaction.

A PDF document that contains the A PDF document that contains the

transaction details will be generated. transaction details will be generated.


Account statement

You can also check your monthly statement for each account in yoYou can also check your monthly statement for each account in your ur portofolioportofolio..


the period from which

you want to see the

statement


the format of the

statement

Select the account for

which you want to see

the statement


Permanent holds

In this screen you can see transactions performed but not yet prIn this screen you can see transactions performed but not yet processed. After processing, transactions will be deleted from thiocessed. After processing, transactions will be deleted from this list s list

and you can check them by choosing option and you can check them by choosing option InquiryInquiry..


We are waiting for you at We are waiting for you at

your own bank, anytime and your own bank, anytime and

anywhere at your disposal!anywhere at your disposal!

Internet Banking for ING retail customers - Home'Bank · ING Retail Banking 2 Home ’Bank is a...

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