International SOS - baylor.edu · International SOS The world’s leading international healthcare,...
Transcript of International SOS - baylor.edu · International SOS The world’s leading international healthcare,...
International SOS
The world’s leading international healthcare, medical assistance, and security services company.
We provide integrated medical, clinical, and security solutions to organizations with international operations. Services include planning and preventative programs, in-country expertise, and emergency response.
Our global team of 8,000 employees led by 970 full-time physicians and 200 security specialists provides health and security support to enable our members to operate wherever they work or travel.
We serve over 9,200 clients worldwide (colleges and universities, multi-nationals, governments and NGOs) including 75% of the top 200 research institutions globally, 87% of the Global Fortune 100 and 66% of the Fortune Global 500 companies.
Experience and Expertise
Over 25 years experience
Over 8,000 employees worldwide
Medical, security, aviation, and technical specialists:
• 33% are medical professionals,
• Multi-lingual staff, over 90 languages and dialects are spoken
Experts in each center manage and audit a global network of medical correspondents and hospitals
International SOS Global Statistics
Last Year 19,298 Evacuations & Repatriations
9 Million Calls per year
1 Call every 3.5 seconds
Average 1.3 Evacuations Per Hour Every Day
Global Network of Providers:
Medical Providers:
Technical Providers,:
including Aviation & Security_
68,044
58,163
9,881
Map not to scale
Our Worldwide Reach
International SOS has:
70 offices,
28 alarm centers,
32 international clinics and
400+ remote medical facilities across
5 continents.
Personal Assistance
Legal Referrals
Lost Document Advice & Assistance
Emergency Message Transmission
Emergency Personal Cash
Medical Expense Guarantee
Emergency Translation & Interpreter Services
Claims Assistance
SOS Clinics
Access to International SOS clinics
Travel Assistance Transportation to Join Hospitalized Member
Accommodation While Visiting Hospitalized Member
Transportation of Minor Children
Return of Traveling Companion
Travel Arrangements After Medical Evacuation
Emergency Family Travel Arrangements
Online Services & Information
SOS Scholastic Communications Portal
Travel Health Information
Email Health Alerts
Pandemic Preparedness Website
Comprehensive Membership Program
Travel Safety Assistance
Security Evacuations
Travel Safety Information
Email Safety Alerts
Personal Safety Assistance
Egypt in Crisis Chronology of Events
Tuesday January 25
Anti-government protests intensify, suggesting
possible deterioration
Crisis Management Team activated; contingency
plans developed
Local services providers contacted & briefed
Friday January 28
Advise Violent demonstrations held nation-wide;
police open fire,
dozen skilled, curfew declared
Special Advisory issued & clients with interests in
Egypt contacted
Incident Management Team prepares for deployment
UK Foreign Office issue Travel Advisory, against “non-
essential travel”
Egypt in Crisis
Saturday January 29
Protests escalate; severe travel disruption,
break down of order,
widespread looting
Stand By Alert issued
Incident Management Team deploys,
contacts clients
& conducts pre-evacuation planning
Daily crisis meetings held
Sunday January 30
US State Department issues Travel
Warning, "to avoid travel to Egypt”
Chronology of Events
Egypt in Crisis Capabilities
London, Philadelphia, Dubai, Paris and Tokyo Alarm Centers in support
Aviation desks activated in Frankfurt and London
Incident Management Team based out of Fairmont Towers Hotel in Cairo.
Detachment based in Alexandria:
- 3 x security managers
- 2 x doctor / 1 x nurse
- 2 x logistics / administrators
Control Risks security team providing close protection services, supporting movement
from home locations to the Evacuee Assembly Area
Emergency Record with Proactive
Vaccination Management
Contact Profile - personal, emergency, physician contacts
Health Summary - medical history, allergies, medications
Vaccination Management - interactive tool comparing
travel vaccination history to travel destinations.
Storage for Electronic Documents - passport
information, X-ray, medical images, credit card information
Communication and Implementation
Scholastic Client Toolbox
Membership App – iPhone, Android, and Blackberry