International Roaming BEREC Benchmark Data Report April ... · But the Roaming Regulation allows...

BoR (17) 102

1June 2017

International Roaming

BEREC Benchmark Data Report

April – September 2016

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Table of Contents

1. Introduction .................................................................................................................... 3

2. Regulatory evolution ...................................................................................................... 4

3. Methodology for the data collection ............................................................................. 6

4. Main Findings ................................................................................................................. 9

5. Charts ............................................................................................................................ 13

5.1. Domestic services - ARRPU and consumption patterns .................................... 14

5.1.1. Average Retail Revenue per User (ARRPU) .............................................. 14

5.1.2. Consumption patterns for domestic retail services ..................................... 16

5.2. The development of Roaming Services ............................................................... 21

5.2.1. Voice roaming services .............................................................................. 21

5.2.1.1 RoW retail prices ................................................................................... 21 5.2.1.2 Wholesale prices ................................................................................... 24 5.2.1.3 Consumption patterns ........................................................................... 34

5.2.2. SMS roaming services ............................................................................... 47


5.2.3. Data roaming services ............................................................................... 65


5.3. Wholesale roaming (outbound): Agreements applying Article 3 of the Roaming

Regulation .............................................................................................................. 83

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1. Introduction

This BEREC Benchmark Report on International Roaming (the “Report”) presents the results

of the 18th round of data collection on European international roaming services undertaken

by the Body of European Regulators for Electronic Communications (BEREC). The Report

covers the period 1 April - 30 September 2016, i.e. the 2nd and 3rd quarter 2016. The Report

also includes data from previous rounds of data collection conducted by BEREC and its

predecessor, the European Regulators Group (ERG), to provide context for the current figures.

The earliest data is from the 2nd quarter 2007, when the Roaming Regulation was about to

enter into force.

The applicable regulatory framework for this data collection is Roaming Regulation (EU) No.

531/2012, as amended by Regulation (EU) No. 2120/20151, applied in the European Union

(EU)2, which includes new requirements for the retail and wholesale regulated tariffs for voice,

SMS and data roaming. For the 18th Benchmarking exercise, significant changes were made

to meet these new requirements. This was considered necessary, as the TSM Regulation

incorporates substantial changes to the Roaming Regulation, which leads to the new roaming

regime. In addition, according to Article 19 paragraph (4) of the Roaming Regulation (EU) No.

531/2012 as amended by Regulation (EU) No. 2120/2015, BEREC is obliged to regularly

collect data from national regulatory authorities (NRAs) on the development of retail and

wholesale charges for regulated voice, SMS and data roaming services. Those data are used

to assess the competitive developments in the Union-wide roaming markets and are notified

to the Commission at least twice a year. Furthermore, there is a new requirement for BEREC

to report regularly on the evolution of pricing and consumption patterns in the Member States

for both domestic and roaming services and the evolution of actual wholesale roaming rates

for unbalanced traffic between roaming providers.

BEREC is coordinating this process of data collection by pursuing the following objectives:

simplifying the process not only for NRAs as BEREC acts as a central point for the

data collection, but also for the Commission, as the data are received from a single

source and following uniform data processing;

coordinating the procedures of individual NRAs, as the data collection exercise uses a

single and commonly agreed data collection model, and the process is synchronised

and based on the same collection periods. BEREC consults the market players and

the Commission before finalising the data collection templates;

providing, as far as possible, a common response to the different questions posed

during the collection process by operators and NRAs, as BEREC serves as the forum

where these questions are commonly debated and addressed.

1 Regulation (EU) No. 2120/2015, hereinafter ‘TSM Regulation‘, available at: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32015R2120 2 The amendments where incorporated in the EEA agreement 29 April 2016, but did not enter into

force for the EEA/EFTA countries Norway, Liechtenstein and Iceland since the three countries had made reservations for approval by their respective Parliaments. However, in Norway the Electronic Communications Regulation was changed, and the amendments entered into force 1 June 2016

http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32015R2120


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2. Regulatory evolution

The ERG initially worked on the long-standing issue of high prices for international roaming

services. Following its creation in January 2010, BEREC took over responsibility for this work

from ERG.

The 2007 Regulation

In 2005, ERG undertook a study on international roaming that concluded that the EC

Regulatory Framework did not provide the necessary tool-kit for NRAs to tackle the problems

identified. ERG wrote to the Commission in December 2005 highlighting its concerns.

After significant debate, the first Regulation on international roaming services was published

on 29 June 2007. The primary provisions capped wholesale and retail charges for voice calls

under Eurotariff and set a number of transparency provisions to help to ensure that consumers

were well informed. The provisions of the Regulation entered into force at different times, with

retail and transparency provisions taking full effect by the end of September 2007 and

wholesale provisions calculated annually from the end of August 20073.

The 2009 amended Regulation

On 7 May 2008, the Commission launched a public consultation on the functioning of the 2007

Regulation. ERG’s views expressed in response to the consultation were substantially

reflected in the Commission’s legislative proposals,4 published on 23 September 2008, to

extend the 2007 Regulation in duration and scope.

On 22 April 2009, the European Parliament adopted Regulation (EC) No. 544/2009 at first

reading, with a view to amending Regulation (EC) No. 717/2007. Subsequently, on 8 June

2009, the Council of EU Telecoms Ministers formally adopted the new EU roaming rules

approved by the European Parliament. The definitive text of Regulation (EC) No. 544/2009

was published in the Official Journal of the European Union on 29 June 20095,6.

In particular, the Regulation introduced the following measures related to price control,

applicable from 1 July 2009 to 30 June 2012:

an extension of wholesale and retail price regulation for voice services, with yearly

decreases in the levels of the caps;

price regulation of SMS roaming services at both the wholesale and retail level;

price regulation of data roaming services at the wholesale level.

And from July 2010 to June 2012:

3 In Norway and Iceland the 2007 Regulation was in force from the end of 2007 to the 2nd quarter 2010. 4 http://ec.europa.eu/information_society/activities/roaming/docs/regulation/reg_en.pdf 5 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF 6 From the 3rd quarter 2009 to the 1st quarter 2010, Regulation 544/2009 applied in the EU while the

first Roaming Regulation (EC) No. 717/2007 remained in force in Norway, Iceland and Liechtenstein, with slightly higher voice caps, no SMS caps and no wholesale data cap.

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2009:167:0012:0023:EN:PDF

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retail transparency measures to protect consumers from “bill shock” when data

roaming.

The 2012 Regulation

On 29 June 2010, the Commission published an interim report7 on the functioning of the 2009

Regulation. The Commission’s Digital Agenda for Europe8 also included a target for roaming,

where ‘the difference between roaming and national tariffs should approach zero by 2015’.

In accordance with the 2009 Regulation, BEREC provided advice to the Commission on the

functioning of the Regulation and future regulatory options in its December 2010 Report9,

supplemented by its February 2011 response to the Commission’s public consultation10.

The Commission then published a full review of the functioning of the Regulation and

legislative proposals for a new Regulation in July 201111.

On 30 May 2012 the Council of the European Union approved the International Roaming

Regulation III12, which entered into force on 1 July 201213.

The Regulation introduced the following measures, applicable from 1 July 2012:

an extension of wholesale and retail price regulation for voice and SMS with yearly

decreases in the levels of the caps until 30 June 2014 with those caps to remain in

force until 30 June 2022 for wholesale services, and until 30 June 2017 for the

Eurotariffs, subject to a further review by 30 June 2016;

an extension of wholesale price regulation for data with yearly decreases in the levels

of the caps until 30 June 2014 with those caps to remain in force until 30 June 2022;

price regulation of data roaming services at the retail level with a yearly decrease in

the level of the cap until 30 June 2014 with the cap to remain in force until 30 June

2017, being subject to a further review by 30 June 2016;

the obligation for MNOs to meet all reasonable requests for wholesale roaming access,

which comprises direct wholesale roaming access and wholesale roaming resale

access under the rules set out in the Roaming Regulation. The Regulation also

included provisions on the separate sale of roaming services which entered into force

on 1 July 2014.

The 2012 Regulation as amended by Regulation (EU) No. 2120/2015

On 3 April 2014, the European Parliament (EP) took up the position, within the framework of

the procedure for the adoption of a Regulation for a European Single Market for Electronic

7 http://ec.europa.eu/information_society/activities/roaming/docs/interim_report2010.pdf 8 http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2010:0245:FIN:EN:PDF 9 http://erg.eu.int/doc/berec/bor_10_58.pdf 10http://ec.europa.eu/information_society/activities/roaming/docs/cons11/Berec.pdf 11http://ec.europa.eu/information_society/activities/roaming/index_en.htm 12http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF 13 With regard to the EEA EFTA countries, it must be noted that the Roaming Regulation applies in

these countries as from 7 December (Norway and Liechtenstein) and 21 December (Iceland) 2012.

http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2012:172:0010:0035:EN:PDF

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Communications (TSM Regulation), to abolish retail roaming surcharges in order to allow

customers to “Roam Like at Home” (RLAH) with a fair use limit.

Regulation (EU) No. 2015/212014, adopted by the European Parliament on 27 October 2015

and published in the Official Journal of 26 November 2015, includes amendments to Roaming

Regulation No. 531/201215, the main one being the principle of Roam-Like-At-Home, i.e.

requiring roaming providers not to levy any surcharge in addition to the domestic retail price

on roaming customers as of 15 June 2017 (RLAH tariffs). But the Roaming Regulation allows

providers to add a surcharge for regulated roaming services in addition to the domestic price

during the transitional period (30 April until 14 June 2017). Furthermore, similar to the

provisions set out in the third Roaming Regulation, roaming providers can also offer alternative

roaming tariffs as an alternative to RLAH and RLAH+16 and customers may deliberately

choose those alternative tariffs.

The amendments to the Roaming Regulation resulted in an update of the BEREC Benchmark

Report and the current Report includes RLAH, RLAH+, fixed period tariffs and alternative

tariffs offered by operators.

3. Methodology for the data collection

Because of the broad scope and complexity of the new requirements stemming from the TSM

Regulation, new key indicators have been developed for the data collection. In addition, while

the results are derived from the same questionnaire, the methodology used for some data

from these new key indicators can differ between countries for a number of reasons,

particularly relevant are the following:

Differences in the methods used by operators to allocate volumes for the different roaming

services. For instance, complex tariff structures in which different roaming plans apply (for

example after exceeding roaming limits, the user is automatically switched to a different

roaming tariff plan) can affect the interpretation of the results since there is not an

harmonized methodology among operators for allocating the volumes between the

different types of services (RLAH, RLAH+, fixed periodic tariffs and/or alternative tariffs).

Difficulties in estimating the actual revenues for the roaming services. Most of the

operators provide domestic bundled services and it is therefore difficult i) to estimate how

much of the bundle the user used for roaming services and ii) to allocate revenues to the

domestic individual services (e.g.: fixed voice, mobile, internet, TV). Therefore, in the

report all revenues resulting from bundled services are allocated to domestic services

regardless of whether the service is provided in the domestic network or in a visited

network.

Therefore, the results presented in the Report should be read with the aforementioned caveats

in mind and taking into account the operators’ problems with data reporting. The development

of a proper methodology to present comparable characteristics of EU/EEA international

14 Available at: http://eur-lex.europa.eu/legal-content/en/TXT/?uri=CELEX%3A32015R2120 15 Available at: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0531 16 RLAH + allows the roaming provider to apply a surcharge in addition to the domestic retail price during the transitional period (from 30 April 2016 until 14 June 2017)


http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32012R0531

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roaming markets is work in progress. Due to the revision of the methodology it may be

necessary to revise the current data collection and therefore this report.

The assessment of the international roaming market was based on the requirements set out

in Article 19 (4) of the Roaming Regulation. In order to assess the competitive developments

in the Union-wide roaming markets, BEREC has to regularly collect data from national

regulatory authorities on the development of retail and wholesale charges for regulated voice,

SMS and data roaming services. On the basis of the collected data, BEREC also has to report

regularly on the evolution of pricing and consumption patterns in the Member States for both

domestic and roaming services and the evolution of actual wholesale roaming rates for

unbalanced traffic between roaming providers.

While the changes to the Roaming Regulation refer to the RLAH regime, these requirements

are applicable from 17 June 2017 and the current Report includes RLAH tariffs offered by the

operators prior to the date set out in the Roaming Regulation. In this context, it is necessary

to underline that the RLAH offers may include different restrictions or ‘add-ons’. BEREC notes

that there is much variation in how such offers are provided which resulted in monitoring

general consumption patterns. A further assessment of RLAH tariffs within the Roaming

Regulation framework will be considered in the future BEREC Reports.

Legislative amendments were also made to address the transitional period from 30 April 2016

until 14 June 2017. Article 6f (2) of the Roaming Regulation allows providers to add a

surcharge for regulated roaming services in addition to the domestic price during the

transitional period (RLAH+ tariffs). Where a roaming provider applies a surcharge for the

consumption of regulated retail roaming services, the sum of the domestic retail price and any

surcharge applied must not exceed the price cap set out in Article 6e (1) (b). For calls received,

which are not charged domestically, Article 6e (1) (c) provides that any surcharge applied shall

not exceed the weighted average of the maximum mobile termination rates set out in the

Implementing Act17. For calls made, SMS sent and data used, Article 6e (1) (a) provides that

any surcharge must not exceed the wholesale caps, which are currently 5 cents per minute, 2

cents per SMS and 5 cents per MB respectively18. Due to the complexity of such tariffs and

operators reporting capabilities, the current BEREC Benchmark Report includes an

assessment of RLAH+ tariffs with respect to consumption patterns.

The Roaming Regulation allows tariff packages which provide roaming customers with a per

diem, or any other fixed periodic roaming charge (hereinafter "fixed periodic roaming tariff")

and which contain a certain volume of regulated roaming services (Article 6e (1),

subparagraph 4). Therefore, operators can offer fixed periodic roaming tariffs with a volume

allowance as an option to their customers during the transitional period in addition to the

regulated roaming tariffs. This means that these fixed periodic roaming tariffs cannot be the

only tariff option available to roaming customers. A fixed periodic roaming tariff complies with

Article 6e (1) Roaming Regulation - and should not be treated as an alternative tariff pursuant

to Article 6e (3) - on condition that the consumption of the full amount of that volume leads to

a unit price for regulated roaming calls made, calls received, SMS messages sent and data

roaming services which does not exceed the sum of the domestic retail price and the maximum

17 Pursuant to Regulation (EU) No. 531/2012 the Commission is to review the weighted average of maximum mobile termination rates across the Union annually, available at: http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2015.331.01.0007.01.ENG 18 The prices do not include VAT.

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2015.331.01.0007.01.ENG

http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=uriserv%3AOJ.L_.2015.331.01.0007.01.ENG

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applicable surcharge as set out in 6e (1) first subparagraph. Fixed periodic roaming tariffs are

sometimes linked to other roaming tariff plans (for example after the caps of the domestic FUP

are reached, the value of the roaming price is a daily tariff). As different tariffs are applied this

results in some operators having problems to split traffic and revenues between roaming tariff

plans. Due to this fact, this Report assesses the consumption patterns related to the fixed

periodic tariffs.

BEREC also has to report about the evolution of actual wholesale roaming rates for

unbalanced traffic between roaming providers. This requirement is also reflected in the current

BEREC Benchmark Report.

Furthermore, BEREC also reports about the evolution of pricing and consumption patterns in

the Member States for domestic services. The BEREC Benchmark Report was also changed

in view of this requirement.

Over 184 providers of international roaming services provided information for this Report. This

number includes virtually all of the mobile network operators in the EU and in Norway, as well

as a significant number of MVNOs that provide EEA roaming services. BEREC estimates that

this covers around 95% of EU consumers using international roaming services today.

Considering the aforementioned difficulties in obtaining reliable data, for some indicators,

there is a limited number of countries which have opted for not supplying the data relative to

those indicators. This is not at all unusual for a comprehensive data collection of this type. In

most cases the NRA was able to work with the company to resolve or alleviate the problem.

In other cases, where system upgrades are necessary to comply with the new format of the

data collection, the operator was asked to provide the best possible estimate currently

available and to complete upgrades in time to provide high quality data for the next data

collection. Some NRAs expressed major data quality challenges at the national operators’

level as well as the use of different reporting systems by operators. In this context, the

terminology for some elements of the questionnaire will be clarified in order to allow operators

to make the necessary changes in the reporting systems19.

At the wholesale level, operators often receive discounts based on variables like volume of

traffic, calculated at the end of a 12-month period. When providing data for these reports,

operators may estimate the effect of such discounts on data for each quarter. Because the

actual discount may vary from the estimate, there may be an apparently ‘anomalous’ result for

the quarter when the discount is actually applied. This should be kept in mind when comparing

wholesale figures for different quarters in the same year.

In a few cases the number of operators changed, which may cause an apparent change in

prices between quarters. This can also lead to strong volume changes.

When wholesale prices are above the price caps, in most cases the reason is that the average

price to comply with the Regulation is the annual price and not a quarterly one, and in such

19 ANACOM took the option not to ask the operators to adapt their systems before a common set of consistent assumptions is defined to be applied in all the countries for allocating revenues to roaming services and to mobiles domestic services and to allocate volumes for the different roaming tariff types. UK were unable to provide data for some specific indicators due to the impact of the changes in the request form. The missing wholesale data will be verified during the next data collection.

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cases some quarters compensate for others. Another reason may also be inaccuracies in

reporting for the data collection itself.

For ease of comparison, the Euro is used throughout this Report. Within the EEA, currency

fluctuations between the Euro and other national currencies are likely to have affected the

average prices reported for EEA countries outside the Euro zone.

All retail prices included in the charts below exclude VAT. They are an average of prices paid

by postpaid and prepaid tariff plan customers. All averages are based on billed minutes of

voice calls or billed megabytes of data, unless expressly stated otherwise.

With regard to wholesale roaming resale access according to Article 3 (4) of the Roaming

Regulation, MNOs may charge fair and reasonable prices for components not covered by

para. 3. Thus prices may be higher than the price caps given in Article 7 (1). Some data also

include volumes and tariffs coming from roaming in non-EU countries in Europe. It should also

be noted that the average wholesale roaming voice tariff for agreements applying Article 3 of

the Roaming Regulation might be above the cap because the calculation is based on actual

minutes (the Regulation permits to invoice 30 seconds for calls that are shorter).

The EU Roaming Regulation also applies to the EEA EFTA States Norway, Iceland and

Liechtenstein.

In addition, Switzerland contributed to the data collections, although the 2007, 2009 and 2012

Roaming Regulation is not applicable there20.

4. Main findings

The information gathered by BEREC continues to show a good level of compliance with the

Roaming Regulation in EU Member States.

Wholesale rates

At the wholesale level, the voice, SMS and data roaming charges set between operators are

in line with the declining regulated average caps. Some countries reported average prices

slightly above the price caps.21

The applicable price caps and the related EEA average prices during the data collection period

were:

Service at wholesale level (no VAT)

Q2 2016 Q3 2016

Price Cap EEA

Average

Price

Cap

EEA

Average

Wholesale voice (€c/minute) 5 2.921 5 2.905

Wholesale SMS (€c/SMS) 2 0.919 2 0.868

Wholesale data (€c/MB) 5 0.961 5 0.954

20 Figures from Switzerland are excluded from both “EEA” and “EEA EFTA” averages. 21 The reasons for most such cases are explained in the Methodology chapter. Moreover, NRAs are monitoring compliance with the provisions of the Regulation to gather further information on possible reasons for reported prices that are higher than the caps. BEREC will keep monitoring this issue closely.

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Retail domestic prices (ARRPU)

BEREC has analysed the retail domestic prices and found that it is hard to disaggregate the

different mobile communications services since they are often provided as part of a bundle.

Operators are finding it difficult to organize their revenue data by individual service categories

(ISCs), such as fixed telephony, mobile telephony, fixed broadband and others. Bundles

challenge this practice as ISCs require allocating bundle revenues to their components.

Therefore, BEREC examined the alternative of presenting data on the evolution of ARRPU.

However, in the context of the BoR (16) 33 BEREC Report on the wholesale roaming market

it was emphasized that the ARRPU depends on many different parameters (volumes, handset

subsidies, sensitivity to the number of active SIM cards, etc.). In general, the ARRPU is quite

a weak index for comparing domestic price levels. Further conclusions on price levels of

mobile communications services can be made only by a thorough review of retail prices for

mobile communications services. For the calculation of ARRPU, BEREC used the data

submitted by operators22. The domestic monthly ARRPU for Q3 2016 varies considerably

between the countries, ranging from € 1.286 per month to € 32.204 per month, with a weighted

EEA average of € 8.697, see Figure 1. Disproportion between individual ARRPU´s could be

caused by different methodologies used by operators.

Wholesale rates for calls made

At the wholesale level (Figures 10 -11), the EEA average Eurotariff was 2.921 Euro cents in

Q2 2016 and 2.905 Euro cents in Q3 2016 compared to a cap of 5 Euro cents. The regulation

has led to a constant reduction in the average EEA wholesale prices for intra-EEA roaming

voice calls (Figure 12). BEREC also assessed also the prices for balanced and unbalanced

traffic (Figure 8 – 9). The EEA average wholesale price for balanced traffic was 3.214 Euro

cents during Q2 2016 and 3.130 Euro cents during Q3 2016. Meanwhile, the EEA average

payments for unbalanced traffic were at 2.748 Euro cents during Q2 2016 and 2.841 Euro

cents during Q3 2016.

Wholesale rates for SMS

At the wholesale level, the 2012 Regulation led to a reduction in the average EEA SMS price

(Figures 30 - 35) to 0.919 Euro cents in Q2 2016 and 0.868 Euro cents in Q3 2016. In

comparison, the EEA average price was 13.314 Euro cents in Q2 2009, before the 2009

Regulation came into force. The average price for the balanced traffic was 1.099 Euro cents

in Q2 2016 and 1.102 Euro cents in Q3 2016. Over the same time, the average price for the

unbalanced traffic was 0.790 Euro cents in Q2 2016 and 0.788 Euro cents in Q3 2016.

Wholesale rates for data

At the wholesale level, the average data cap of 5 Euro cents in Q2 2016 and Q3 2016 applies

in the EEA under the 2012 Regulation. The EEA average price for wholesale data (Figures 47

- 48) fell to 0.961 Euro cents per MB in Q2 2016 and 0.954 Euro cents per MB in Q3 2016,

compared to € 1.812 Euro cents and € 1.690 Euro Cents in Q2 2015 and Q3 2015. In the

22 The monthly ARRPU was calculated per country by dividing retail revenues (i.e total revenues related to mobile voice, SMS and data traffic. Any other type of revenue, such as those originating from mobile devices, subscription fees to services etc. are not included) in the respective quarters with the total number of domestic and roaming subscribers per country within the same period and dividing it by 3.

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context of the wholesale inbound roaming costs, the EEA average cost of handling the

balanced traffic was 1.259 Euro Cents per MB in Q2 2016 and 1.233 Euro Cents per MB in

Q3 2016, whereas the EEA average price for handling the extra traffic was € 0.869 Euro Cents

per MB in Q2 2016 and € 0.892 Euro Cents per MB in Q3 2016 (Figures 45 – 46).

Wholesale agreements (Article 3)

In the case of wholesale agreements based on Article 3 of the Roaming Regulation, only some

operators submitted these data. BEREC’s International Roaming Compliance Report23

showed that operators negotiated roaming services at the wholesale level individually and that

the provision of such services was based on commercial agreements. Some light MVNOs as

well as resellers stated that these services continued to be provided on the basis of the existing

contracts with national host MNOs.

Rest of the world (RoW) retail prices

With regard to ‘Rest of World’ retail voice roaming calls (Figures 6 - 7), the EEA average RoW

tariff for calls made was 61.149 Euro cents in Q2 2016 and 58.025 Euro cents in Q3 2016.

The EEA average prices for calls received are given in Figure 7. Receiving calls when roaming

outside the EEA area cost 35.968 Euro cents in Q2 2016 and 26.473 Euro cents in Q3 2106.

At the same time, data from the operators reveals that the average price for data consumption

outside EEA (Figure 44) cost 34.340 Euro cents per MB in Q2 2016 and 23.422 Euro cents

per MB in Q3 2016.

EEA roaming consumption patterns

In respect of EEA volumes of voice, SMS and data roaming services (Figures 21 - 22, 27 –

28, 42 – 43 and 58-59), one particular issue stands out which is the significant difference

between these services. While volumes for voice and SMS services show a minimal or small

increase from 2012 (1.5 times for calls made, 1.6 times for calls received and 0.8 times for

SMS sent comparing Q3 2015 and Q3 2012), data service volumes increased up to around

17.8 times in Q3 2016 compared to Q3 2012 corresponding quarters24.

The data shows that the consumption patterns and the used roaming tariff plans vary

significantly between Member States (Figure 17 – 19). The minutes generated under RLAH+

tariffs account for the majority of voice traffic. Nevertheless customers opted for the RLAH

tariffs and in Q3 2015, 29.00 % of minutes of calls made and 18.10 % of minutes of calls

received were generated by subscribers of RLAH tariffs (Figures 17-18 and 23 - 24). For text

messages sent while roaming within EEA countries. RLAH tariffs accounted for 33.75 % of

the total volume in Q3 2016 (Figures 38-39). There is a significantly different trend in the case

of data roaming services. In Q3 2015 around 41.92 % of data traffic was based on the RLAH

23 BEREC International Roaming Compliance Report (Regulation (EU) No 531/512 of the European Parliament and of the Council of 13 June 2012 on roaming), the link: http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international-roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council-of-13-june-2012-on-roaming 24 It should be noted that the results displayed in the charts might take into account values from a different number of operators that submitted data in the relevant quarters. In this Report Croatia is also included which could affect total volumes as well.

http://berec.europa.eu/eng/document_register/subject_matter/berec/reports/1482-berec-international-roaming-compliance-report-regulation-eu-no-531512-of-the-european-parliament-and-of-the-council-of-13-june-2012-on-roaming



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data tariff while roaming (Figures 54-55)25. However, these results must be analysed with

considerable caution due to the difficulties to split roaming traffic related to the tariff plans

introduced under the new roaming regime (as explained in the Methodology chapter).

The average number of roaming call minutes, SMS and data consumption are given in Figures

20, 26, 41, 57. The average EEA subscriber spent only 8.8 minutes per month calling other

mobile users in Q3 2016. The number of received call minutes for subscribers abroad

amounted to 9.5 minutes per EEA average roaming subscriber per month in Q3 2016. Data

roaming sessions ranged from 8 to 342 Megabyte per roaming subscriber per month. It should

be noted that these figures include business traffic.

25 It must be noted that not all countries provided data for prepaid or postpaid alternative tariffs and

care should be taken when comparing percentages with voice and SMS services.

BEREC CN (17) 33

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5. Charts

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5.1. Domestic services - ARRPU and consumption

patterns

5.1.1. Average Retail Revenue per User (ARRPU)

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EEA average excludes Iceland, Portugal, UK

10

,18

6

14

,54

1

4,0

22

6,6

21

12

,15

6

8,1

85

12

,15

9

1,2

74

9,2

64

18

,01

9

1,3

12

4,7

71

10

,61

3

18

,62

2

10

,32

9

3,3

30

32

,75

2

4,0

23

23

,40

5

8,8

21

14

,49

5

13

,39

1

4,1

18

2,1

57

6,6

68

4,2

12

13

,27

9

13

,09

5

8,5

961

0,3

92

14

,40

1

4,0

72

6,6

57

12

,24

5

8,3

32

12

,36

2

1,2

86

9,3

93

17

,96

9

1,3

33

5,0

09

10

,52

0

18

,30

7

10

,57

2

3,4

85

32

,20

4

4,1

73

23

,98

2

8,9

44

16

,33

1

14

,06

7

3,9

33

2,1

67

6,6

52

3,8

73

13

,26

6

13

,62

1

8,6

97

0

5

10

15

20

25

30

35

Euro

Figure 1: Domestic service: monthly retail revenue per subscriber (ARRPU)(prepaid+ postpaid)

Q2 2016 Q3 2016

BoR (17) 102

16

5.1.2. Consumption patterns for domestic retail services

BoR (17) 102

17

EEA average excludes Iceland, UK

12

6,5

23

92

,00

2 11

2,8

98

15

9,7

19

19

2,8

76

12

5,1

20

11

6,0

96

47

,60

5

12

0,6

31

21

6,2

66

48

,79

7

11

0,8

61

15

1,8

84

18

6,0

10

16

0,7

75

20

8,2

95

61

,29

1

15

8,7

47

10

5,0

79

10

5,7

39

10

2,0

78

19

9,5

71

15

7,0

63

95

,23

8

20

2,9

15

14

1,2

42

15

3,8

31

13

8,1

21

16

6,1

49

13

4,5

01

11

8,0

17

84

,75

3

11

3,1

55

15

3,2

68

18

4,5

87

11

8,5

38

10

7,0

61

45

,82

8

11

6,9

56

20

1,9

36

47

,43

9

10

8,2

46

14

8,8

10

18

0,6

40

15

3,7

23

20

4,9

07

56

,91

2

15

4,0

69

98

,81

8

10

4,6

94

10

3,3

26

17

9,4

65

15

5,6

21

91

,97

0

19

2,7

46

13

1,2

32

14

2,9

68

13

2,4

79 1

54

,10

8

13

0,1

56

0

50

100

150

200

250

Figure 2: domestic calls madeAverage number of minutes per month per subscriber (prepaid+ postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

18


36

,72

6

61

,42

8

11

5,0

19

91

,68

0

12

5,6

56

12

1,7

80

91

,72

8

41

,37

9

11

8,3

09

18

6,2

62

29

,14

6

41

,57

3

12

6,5

01

97

,53

2

10

7,4

39

21

2,1

32

54

,56

2

10

6,9

33

11

,78

5

10

0,4

11

34

,98

6

92

,16

8

99

,72

9

69

,34

5

10

8,5

82

13

7,2

31

14

5,9

06

71

,33

6

11

7,1

25

91

,93

0

34

,33

2

75

,98

9

11

5,1

65

88

,07

4

12

1,7

44

11

3,3

93

84

,35

7

40

,24

5

11

4,6

68

17

0,9

90

28

,76

0 42

,54

8

12

4,7

14

98

,75

2

10

2,9

45

20

3,1

26

51

,02

2

10

3,6

86

14

,54

7

97

,31

8

35

,08

9

85

,64

5 99

,46

5

67

,88

5

10

5,6

90 1

28

,00

4

13

6,7

63

68

,25

5

10

7,4

96

88

,40

0

0

50

100

150

200

250

Figure 3: domestic calls receivedAverage number of minutes per month per subscriber (prepaid+ postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

19

EEA average excludes Iceland, Spain, UK

13

,22

3

18

1,1

26

3,6

11

45

,46

5

84

,40

2

53

,49

1

11

3,4

02

8,8

25 2

0,6

88

14

0,3

71

11

,73

7 26

,47

2

17

,91

5

59

,23

9

16

,26

6

84

,25

1

2,6

34

10

3,0

28

73

,48

5

53

,01

1

6,8

19

80

,95

7

84

,51

4

76

,54

0

59

,60

2

38

,77

9

94

,39

8

50

,18

1

50

,81

1

11

,96

3

16

2,0

38

3,4

36

44

,62

3

83

,79

9

51

,37

2

10

8,6

40

8,8

15 1

9,6

42

13

5,8

73

11

,74

5 25

,33

4

18

,42

8

56

,79

5

14

,89

3

78

,60

3

2,5

13

85

,72

0

73

,88

2

52

,01

9

8,5

48

74

,08

8

78

,46

1

75

,41

3

53

,26

4

36

,37

4

85

,03

6

47

,91

1

48

,23

5

0

20

40

60

80

100

120

140

160

180

200

Figure 4: domestic SMSAverage number of SMS per month per subscriber (prepaid+ postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

20

EEA average excludes Iceland, Sweden, UK

3,2

25

0,4

92

0,4

01

0,7

72

0,4

36

0,6

52

3,1

86

0,9

64

7,7

20

1,1

42

0,5

03

0,1

72

0,5

35

2,7

41

0,7

01

3,9

15

1,6

51

0,5

84

1,8

81

0,4

00

0,7

48

0,8

74

1,5

52

0,3

46

0,3

40

0,3

98

0,6

91

0,5

22 0,9

84

3,6

54

0,5

57

0,5

55 1,0

30

0,4

82

0,7

28

3,5

58

1,2

58

8,8

09

1,3

49

0,5

61

0,2

50 0,6

40

3,1

26

0,8

33

4,5

54

1,8

38

0,8

26

1,9

95

0,3

30 0

,93

8

1,0

55

1,7

95

0,4

76

0,4

11

0,4

19

0,7

73

0,6

83 1,1

53

0

1

2

3

4

5

6

7

8

9

10

Figure 5: domestic data services Average consumption per subscriber per month (Gb, prepaid+ postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

21

5.2. The development of Roaming Services

5.2.1. Voice roaming services

5.2.1.1 RoW retail prices

BoR (17) 102

22

EEA average excludes Cyprus, Estonia, France, Greece, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, UK

63

,09

3

16

4,6

65

66

,20

1

63

,38

6

99

,53

3

91

,45

8 11

3,9

77

30

,34

9

10

1,2

81

64

,46

4

12

7,5

41

31

,45

1

90

,80

1

72

,70

1

44

,46

5

17

1,4

86

14

2,1

55 1

75

,49

7

61

,14

9

45

,08

0

13

5,9

57

63

,06

3

54

,69

7

10

9,4

73

84

,44

3 11

0,7

67

32

,85

9

88

,34

4

52

,23

8

13

1,3

02

46

,31

8

89

,47

4

77

,12

9

43

,95

3

16

8,6

22

13

7,5

70

29

1,2

09

58

,02

5

0

50

100

150

200

250

300

350

euro

cen

tsFigure 6: RoW

Average retail price per minute for RoW roaming voice calls made (billed minutes, prepaid+ postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

23

EEA average excludes Cyprus, Estonia, France, Greece, Iceland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden, UK

36

,91

1

77

,45

2

61

,76

9

15

,92

9

53

,33

0

79

,37

5

69

,47

9

12

,24

2

40

,54

7

47

,38

6

47

,33

3

5,7

33

49

,51

5

55

,33

8

26

,24

0

62

,96

0

16

0,8

49

13

8,2

97

35

,96

8

28

,29

3

95

,64

7

83

,50

3

14

,73

0

52

,01

5 66

,39

3

67

,47

9

7,9

35

47

,26

3

29

,45

5

49

,86

6

8,9

46

65

,32

6

57

,14

4

25

,53

0

73

,62

4

13

0,3

39

86

,07

1

26

,47

3

0

20

40

60

80

100

120

140

160

180

euro

cen

ts

Figure 7: RoW Average retail price per minute for RoW roaming voice calls received

(billed minutes, prepaid+ postpaid)Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

24

5.2.1.2 Wholesale prices

BoR (17) 102

25

While the measure of balanced/unbalanced traffic should include volumes and revenues from all operators per country, such information is currently available for a limited number

of NRAs. For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page

6.

Cyprus: statistics on revenues have been stated by the providers as received and not as billed therefore revenue received corresponding to other periods with higher rates might

be included in the data reported, Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of

operators than estimates in Figure 10 and 11,

EEA average (balanced traffic) excludes Cyprus, France, Iceland, UK

EEA average (unbalanced traffic) excludes Cyprus, France, Iceland, UK

3,1

35

3,2

95

3,3

21 4

,24

7

10

,12

6

3,6

21

3,6

71 4,4

14

4,2

68

2,9

80 3

,97

6

1,6

22

1,9

92

4,0

10

4,3

31

4,7

89

3,7

47

6,8

01

3,0

94

3,3

63

3,6

56

3,4

97

3,3

16

3,8

37

3,5

57

5,0

36

2,8

41 3,4

72

3,2

14

2,0

08

2,2

85

3,5

66

0,1

83

2,9

40

2,0

91

4,4

88

2,4

97 3

,42

5

2,6

74

3,9

02

2,8

90

3,9

90

3,5

52

2,3

54 3

,22

0

1,9

33

1,1

40

4,1

71

3,1

03

3,4

02

2,7

48

0

2

4

6

8

10

12

euro

cen

ts

Figure 8: Average wholesale price per minute for intra EEA roaming voice calls:charges for balanced and unbalanced traffic (wholesale roaming inbound)

Q2 2016

balanced traffic Q2'16 unbalanced Q2'16

BoR (17) 102

26



6.


be included in the data reported, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 10 and 11

EEA average (balanced traffic) excludes Cyprus, France, Iceland, UK

EEA average (unbalanced traffic) excludes Cyprus, France, Iceland, Norway, UK

2,9

08

3,2

74

3,4

05

3,9

56

8,9

99

3,4

94

3,7

30

2,9

64

4,4

40

2,9

68

4,0

89

1,5

84

1,8

74

4,0

37

4,3

57

4,9

03

3,7

13 4,4

79

2,3

91 3,1

90

3,1

44

3,3

30

3,0

06

3,5

65

3,5

89

5,0

81

3,0

18

2,7

48

3,1

30

3,3

09

2,6

08 3

,57

7

0,9

07

2,1

49

10

,41

2

2,6

12 3,2

84

2,5

78

3,8

52

2,9

22

4,0

12

1,7

39

2,2

91 3,0

32

0,6

64 1

,62

5

3,6

80

2,8

77

4,9

66

2,8

41

0

2

4

6

8

10

12

euro

cen

ts

Figure 9: Average wholesale price per minute for intra EEA roaming voice calls: charges for balanced and unbalanced traffic (wholesale roaming inbound)

Q3 2016

balanced traffic Q3'16 unbalanced Q3'16

BoR (17) 102

27



6.


be included in the data reported, Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of

operators than estimates in Figure 8 and 9

EEA average (Q2 2016) excludes Cyprus, Iceland, Luxembourg

3,5

45

3,7

83

3,4

68

2,8

26

5,4

53

3,8

60

4,4

64

2,8

02

4,7

72

3,7

09

3,3

88

3,9

31

2,6

85 3

,66

7

3,8

95

4,3

72

3,9

67 4,7

11

3,8

71

5,0

34

4,0

94

4,6

61

4,3

69

2,4

19

4,6

18

4,5

61

4,7

63

3,5

17 4

,45

8

9,5

79

4,1

08

3,7

43

2,8

07

3,2

95

3,1

39

3,7

23 4,3

54

3,5

95

3,3

05

4,4

31

4,2

68

3,1

65

2,8

27 3,6

04

1,6

22

1,9

56

3,4

42 4

,32

7

3,8

16

3,8

59

2,5

34 3,2

96

3,6

56

1,7

08 2,5

32

3,8

46

3,5

57

5,0

36

2,9

23

3,2

54

10

,00

1

2,4

14

2,9

21

0

2

4

6

8

10

12

euro

cen

tsFigure 10: Total wholesale traffic (wholesale roaming inbound)

Average wholesale price per minute for intra EEA roaming voice calls Q2 2016

Q2'15 Q2'16 Price cap

BoR (17) 102

28



6.


be included in the data reported, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 8 and 9

EEA average (Q3 2016) excludes Cyprus, Iceland

3,6

37

3,7

44

3,2

80

2,6

65

5,2

56

3,7

32

4,2

12

3,4

35

4,7

46

3,7

39

3,2

88

3,8

04

2,6

73 3

,60

4

3,3

91 4

,39

0

3,8

65 4

,73

3

3,7

56

5,0

04

3,2

96 4,0

50

3,8

22

2,0

86

4,7

56

4,6

21

4,7

79

3,6

10 4

,47

9

4,1

62

3,5

65

3,0

28

3,2

74

3,2

08

3,6

10

4,7

61

3,4

94

3,3

87 4

,30

4

4,4

40

3,1

85

2,8

20 3,4

51

1,5

84

1,9

59

3,5

28 4,3

45

4,0

14

3,8

34

4,3

95

2,3

17 3,1

17

2,9

99

1,7

00

2,1

26

3,5

70

3,5

89

5,0

81

2,9

55

3,1

61

10

,04

9

2,2

36 2,9

05

0

2

4

6

8

10

12

euro

cen

tsFigure 11: Total traffic (wholesale roaming inbound)

Average wholesale price per minute for intra EEA roaming voice calls Q3 2016

Q3'15 Q3'16 Price cap

BoR (17) 102

29

46

,18

8

39

,33

1

27

,71

5

25

,03

5

24

,91

4

24

,50

8

23

,98

8

22

,51

3

21

,56

0

22

,25

6

22

,33

7

21

,04

6

21

,15

2

19

,62

4

19

,68

1

18

,25

1

18

,24

1

16

,79

7

17

,17

3

14

,98

6

14

,86

5

12

,70

6

12

,92

8

11

,22

5

10

,33

9

8,9

76

9,2

97

6,6

93

6,3

48

4,9

80

4,7

82

3,7

15

3,7

43

3,5

65

3,6

86

3,2

14

2,9

21

2,9

05

0

10

20

30

40

50

60

Q2'07

Q3'07

Q4'07

Q1'08

Q2'08

Q3'08

Q4'08

Q1'09

Q2'09

Q3'09

Q4'09

Q1'10

Q2'10

Q3'10

Q4'10

Q1'11

Q2'11

Q3'11

Q4'11

Q1'12

Q2'12

Q3'12

Q4'12

Q1'13

Q2'13

Q3'13

Q4'13

Q1'14

Q2'14

Q3'14

Q4'14

Q1'15

Q2'15

Q3 '15

Q4 '15

Q1'16

Q2'16

Q3'16

euro

cen

tsFigure 12: EEA average wholesale price per minute for wholesale roaming voice calls

wholesale voice averages Price cap

BoR (17) 102

30

16

,40

8

43

,42

1

14

,05

2

22

,08

6

43

,11

7

18

,90

9

12

,65

6

12

,53

7 19

,37

4

32

,41

2

14

,82

1

17

,96

5

14

,06

2

5,0

81

21

,36

1

26

,28

0

0,5

95

35

,57

4

86

,35

7

15

,01

3

10

,07

5

10

,91

7

9,1

36

22

,29

1

14

,59

8

31

,56

6

66

,39

9

14

,31

6

19

,10

3

2,4

42

12

,98

4

17

,51

5

45

,63

2

15

,25

3 22

,34

4

43

,26

1

17

,52

2

13

,83

4

12

,16

6 19

,07

0

32

,81

3

14

,13

5

19

,08

7

21

,91

0

5,7

67

17

,98

8 24

,07

2

0,5

57

30

,79

4

76

,88

9

14

,29

8

9,9

61

9,2

87

31

,67

4

18

,65

0

13

,74

3

29

,87

6

59

,16

5

18

,00

2

19

,24

0

2,3

24

14

,37

6

0

10

20

30

40

50

60

70

80

90

100

euro

cen

ts

Figure 13: Average wholesale price per minute in Q2 and Q3 2016 (prepaid+postpaid)RoW traffic

Q2 2016 Q3 2016

BoR (17) 102

31

12,984

14,376

3,214 3,1302,921 2,9052,748 2,841

0

2

4

6

8

10

12

14

16

Q2 2016 Q3 2016

euro

cen

ts

Figure 14: EEA and RoW average wholesale price per minute

RoW traffic balanced traffic total traffic unbalanced traffic

BoR (17) 102

32

While the measure of balanced/unbalanced traffic should include volumes from all operators per country, such information is currently available for a limited number of NRAs.

For some countries, even if a data set is available, not all operators are included. Please also read carefully Chapter on the methodology for the data collection on page 6.

Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available. Portugal: estimates are based on

partial information provided by two operators, Norway: the Q2’16 value is based on data from June 2016,

EEA excludes Czech Republic, France, Iceland, UK

70,81%

100,00%

82,38%

22,96%

41,95%

76,82%76,10%

100,00%

68,37%

32,51%

100,00%

68,28%

57,38%

99,05%

48,77%53,72%

88,55%

24,24%

53,23%

100,00%

48,84%

70,61%

97,30%

100,00%

100,00%

68,72%

69,56%

70,40%

29,19%

17,62%

77,04%

58,05%

23,18%23,90%31,63%

67,49%

31,72%

42,62%

0,95%

51,23%

46,28%

11,45%

75,76%

46,77%51,16%

29,39%

2,70%

31,28%

30,44%29,60%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 15: Wholesale roaming inboundProportion of balanced/unbalanced traffic within EEA countries

Q2 2016

balanced traffic unbalanced traffic

BoR (17) 102

33



Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Portugal: estimates are based on

partial information provided by two operators

EEA excludes Czech Republic, France, Iceland, UK

70,28%

100,00%

75,22%

8,71%

47,62%

78,27%

82,00%

58,39%

20,76%

100,00%

57,40%64,98%

97,63%

55,10%59,65%

96,93%

26,12%

53,87%

95,39%

60,28%59,73%

95,21%

100,00%

100,00%

55,47%

73,06%

63,42%

29,72%24,78%

91,29%

52,38%

21,73%18,00%

41,61%

79,24%

42,60%35,02%

2,37%

44,90%40,35%

3,07%

73,88%

46,13%

4,61%

39,72%40,27%

4,79%

44,53%

26,94%

36,58%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 16:Wholesale roaming inboundProportion of balanced/unbalanced traffic within EEA countries

Q3 2016


BoR (17) 102

34

5.2.1.3 Consumption patterns

BoR (17) 102

35

EEA average excludes Denmark, Finland, Iceland, Portugal, UK

Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+

0,43%

13,40%

5,17% 6,15%

39,49%

77,14%

36,69%36,11%40,59%

10,00%

0,87%

21,53%26,23%

38,96%

13,32%

0,50%

40,23%32,34%

8,64%4,18%

25,37%24,48%

62,14%

71,03%

51,45%

77,66%

69,08%

45,06%

22,04%

80,28%

9,86%

34,32%

19,88%17,70%

30,29%

5,34%

51,12%

39,80%

62,21%44,54%

38,29%

28,15%

59,77%

44,83%37,72%

22,09%

28,11%38,20%

49,45%

36,75%

26,42%

6,65%

5,45%

16,45%26,96%

8,50%

38,47%

4,39%

9,71%

3,21%

30,02%

0,00%

50,80%

4,68%

0,45%

10,87%

7,95%

44,24%

64,65%

17,51%25,43% 24,52%15,96%

9,09%

16,70%

11,00%8,91%

37,93%

5,88%3,95%

40,29%

19,72%

8,61%

19,28%

40,81%

11,69%

59,71%

42,99%

22,67%

59,75%

0,69%8,54%

4,15%6,69%

37,66%36,85%

45,57%38,74%41,66%

16,09%22,07%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 17: Percentage of total minutes of calls made: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q2 2016

RLAH RLAH+ fixed periodic tariff alternative tariff

BoR (17) 102

36

EEA average excludes Denmark, Finland Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data, RLAH has been combined with RLAH+

0,36%

13,12%6,00%

0,00%0,00%6,85%

44,46%

82,17%

43,03%35,99%

48,51%

8,33%

0,74%

32,00%

21,00%

44,05%

21,73%

0,55%

46,66%40,91%

10,70%6,49%

30,17%29,00%

63,20%

68,47%

70,35%82,61%

68,34%

43,33%

18,30%

87,21%

10,14%

33,74%

23,50%

26,15%

39,42%

5,68%

42,15%

60,61%

69,03%

48,19%

37,88%

29,96%

53,34%

65,44%

45,52%

34,06%

36,63%45,19%

52,19%

40,19%

26,01%

5,75%

3,23%

13,82%

28,35%

10,38%

37,23%

2,53%

8,64%

5,91%

15,65%

0,00%

55,56%

0,82%

0,66%

9,53%3,71%

36,51%

66,34%

24,11%

22,31%

26,72%

10,33%

9,82%

15,71%

10,42%12,67%

20,41%

3,57%3,32%

39,44%

12,79%

5,15%

14,59%

34,59%

9,69%

52,25%

38,02%

25,03%

38,73%

0,45%4,05%3,88%3,16%

10,45%

32,17%25,03%25,95%

37,99%

7,82%15,09%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 18: Percentage of total minutes of calls made: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q3 2016


BoR (17) 102

37

24.48%, 440,91029.00%, 715,593

36.75%, 661,740

40.19%, 991,669

16.70%, 300,683

15.71%, 387,667

22.07%, 397,430

15.09%, 372,436

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q2 2016 Q3 2016

Figure 19: EEA percentage and volumes of total minutes of calls made: RLAH, RLAH+, fixed periodic tariff, alternative tariff (millions of minutes)

RLAH RLAH+ Fixed periodic tariff alternative tariff

BoR (17) 102

38

Norway: the Q2’16 value is based on data from June 2016


8,5

29

6,7

65

13

,64

4

5,5

35

25

,26

7

7,5

17

12

,15

3

12

,77

2

10

,90

5

9,9

12

6,6

41

9,0

55

21

,01

9

5,6

29

3,5

90

7,7

00

18

,44

8

9,6

07

20

,19

1

7,0

32

11

,94

8

4,5

18

13

,23

5

13

,44

1

19

,82

0

9,4

18

9,7

66

4,9

31

19

,35

7

8,4

79

9,0

99

8,3

26

14

,24

2

5,9

12

26

,77

6

6,9

84

11

,85

6 13

,79

4

10

,41

1 12

,30

6

6,6

88

9,5

94

17

,72

2

7,5

96

4,4

88

8,5

16

18

,98

7

9,8

53

27

,42

5

7,3

35

10

,99

6

5,4

21

12

,54

3

10

,46

3

17

,61

4

10

,64

8

14

,47

7

3,6

85

19

,34

5

1,9

82

8,7

63

0

5

10

15

20

25

30

Figure 20: roaming calls madeAverage number of minutes per month per roaming subscriber

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

39


EEA average Q2 2016 excludes, Denmark, Iceland, UK

12

4,3

70

11

5,8

98

26

9,0

10

12

2,4

50

94

,79

3

20

3,5

26

13

0,9

39

79

,98

6

16

7,2

95

18

2,7

40

14

8,9

81

14

1,4

76

30

6,3

08

13

3,2

23

18

0,5

96

13

5,7

53

17

5,9

66

12

8,6

02

15

1,2

29

11

8,6

29

12

0,6

45

31

0,0

00

11

7,7

49

47

9,8

22

20

9,1

20

33

0,8

81

11

2,1

87

10

0,2

48

11

0,8

98

87

,39

8 15

1,2

52

13

5,3

11

10

8,3

72

47

1,5

84

21

9,8

07

10

0,0

52

45

1,3

94

84

,27

5

19

0,3

39

20

4,8

84

17

8,9

64

18

2,0

50

66

8,1

68

11

2,8

38

84

,88

2

28

9,5

60

22

2,7

88 29

4,9

40

12

5,3

03

15

9,2

81

10

4,0

70

57

,15

7

28

2,9

13

38

6,1

72

63

4,0

37

26

2,3

17

54

6,0

73

12

1,1

54

14

6,6

27

21

,34

2

15

1,4

15

0

100

200

300

400

500

600

700

800

Figure 21: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q2 2016

(Q2 2012 = 100, Croatia, Liechtenstein: Q2 2013 = 100)

Q2 '14 Q2 '15 Q2'16

BoR (17) 102

40

EEA average Q3 2016 excludes, Denmark, Iceland, UK

12

2,2

74

11

1,0

89

25

7,8

85

16

0,9

12

91

,69

0 15

9,7

10

13

2,5

13

66

,90

3

20

3,0

71

24

0,1

82

15

4,0

93

11

0,6

02

27

5,7

09

89

,84

6 17

8,8

98

13

9,5

91

14

9,4

14

14

5,1

88

16

6,2

06

97

,63

6

11

7,2

98

27

5,9

14

10

8,0

04

35

3,1

01

21

2,8

47

51

6,5

65

95

,89

8

10

2,1

41

17

3,3

73

90

,72

0

14

8,3

84

13

8,8

19

12

4,4

83

48

7,6

27

32

5,9

88

10

7,7

19

34

3,3

15

78

,62

0

22

9,2

77

26

2,2

22

17

7,0

30

16

7,9

63

43

4,2

79

99

,69

0

87

,71

5

29

5,5

33

24

5,5

35

28

4,6

70

15

4,7

86

18

1,7

40

96

,01

5

13

9,2

63

25

5,5

44

31

9,7

81

50

9,7

36

26

6,2

99

98

4,3

34

97

,02

8 16

5,3

34

35

,05

1

14

9,9

93

0

100

200

300

400

500

600

700

800

900

1 000

Figure 22: Outgoing international roaming traffic Index, intra-EEA roaming calls in Q3 2016


Q3 '14 Q3 '15 Q3 '16

BoR (17) 102

41



0,71%

11,74%

1,40% 2,78%

40,00%

74,09%

18,03%24,70%

31,37%

11,95%

0,67%5,80%

14,26%

31,91%

10,31%

0,81%

37,88%

21,46%

46,43%39,77%

24,50%

14,99%

66,43%

74,30%

69,84%

84,95%

68,74%60,15%

24,23%

72,16%

14,28%

65,67%

37,41%

38,81%

53,16%

4,75%

75,15%

40,23%

84,32%

57,98%

44,36%

35,01%

62,12%

62,15%62,66%20,76%

17,64%32,30%

48,56%

52,32%

21,82%

4,60%

1,33%

8,89%

27,72%

6,00%

35,77%

3,73%5,91%

3,20%

16,58%

0,00%

28,49%

0,10%

0,43%

1,70%

40,47%

58,73% 6,66%12,91%

0,00%

5,91%

6,37%6,09%9,82%

11,03%9,37%

27,43%

6,16%3,54%

31,06%27,84%

7,90%10,39%

34,69%

13,24%

34,89%

66,08%

18,95%

59,34%

1,41%

8,40%4,85%5,45%

31,19%24,43%

57,78%

30,02%

21,56%20,85%22,88%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 23: Percentage of total minutes of calls received: RLAH, RLAH+, fixed periodic tariff and alternative tariff

Q2 2016


BoR (17) 102

42



0,70%

9,29%1,59% 3,02%

44,07%

78,90%

24,49%25,25%

36,01%

13,44%

0,74%

9,09%12,33%

34,99%

16,40%

1,16%

62,43%

25,78%

48,11%

39,44%

27,79%

18,10%

69,12%

73,50%

89,52%88,53%

67,26%60,98%

21,19%

83,62%

14,20%

60,58%

45,20%

47,77%

48,32%

7,41%

67,25%

59,29%

86,79%

57,26%

45,98%

41,50%

37,57%

85,92%

69,22%

35,70%

27,66%39,05%

53,70%

58,47%

21,00%

4,32%

0,88%8,01%

29,69%

5,72%

34,74%

2,03%

5,70%

5,24%

9,05%

0,00%

32,49%

0,50%

0,62%

1,88%

32,89%

55,79%

9,15%

12,16%

0,00%

6,48%4,01%

6,70%9,68%

9,17%12,89%

8,01%3,46%3,04%

30,29%

16,38%

4,87%9,23%

24,31%

7,17%

38,24%

59,37%

23,16%

40,09%

0,88%

5,87%4,72%1,55%

4,93%

18,62%

38,52%

17,75%17,50%11,81%13,75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 24: Percentage of total minutes calls of received: RLAH, RLAH+, fixed periodic tariff and alternative tariff

Q3 2016


BoR (17) 102

43

14.99%, 314,20018.10%, 477,614

52.32%, 1096,950

58.47%, 1542,468

9.82%, 205,911

9.68%, 255,275

22.88%, 479,620

13.75%, 362,810

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q2 2016 Q3 2016

Figure 25: EEA Volumes and percentage of total minutes calls received: RLAH, RLAH+, fixed periodic tariff and alternative tariff (millions of minues)

RLAH RLAH+ Fixed periodic tariff

BoR (17) 102

44



6,7

04

5,1

75

23

,70

2

9,2

91

22

,39

1

9,6

97

6,8

36

19

,89

9

7,6

13

6,1

80

5,6

80

9,6

88

18

,50

2

7,3

48

5,0

00

18

,60

6

14

,08

8

18

,79

4

18

,65

1

4,9

65 8

,25

2

3,2

70

29

,79

4

16

,94

8

43

,03

0

17

,96

3

9,0

34

7,4

19

14

,76

5

9,9

34

6,8

98

5,8

93

26

,26

2

10

,17

7

23

,76

1

8,4

15

6,4

57

18

,38

7

6,9

70

7,4

75

5,1

91

9,4

27

17

,19

0

7,3

23

4,8

88

18

,07

9

14

,30

1

22

,18

6

22

,87

5

5,0

28 7,2

27

2,6

82

27

,75

9

12

,96

6

39

,98

7

17

,64

3

10

,61

9

5,8

45

13

,98

5

2,1

19

9,5

20

0

5

10

15

20

25

30

35

40

45

50

Figure 26: roaming calls receivedAverage number of minutes per month per roaming subscriber

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

45


EEA average excludes Denmark, Iceland, UK

11

5,0

5

12

9,8

4

19

6,3

4

13

5,4

47

10

0,4

7

16

4,5

6

10

3,4

2

91

,62 1

38

,54

17

2,8

9

16

6,0

8

11

1,0

1

21

6,7

7

94

,21

11

9,3

7

11

9,2

44

20

2,9

2

12

0,1

2

13

5,4

5

11

1,9

8

11

7,5

8

33

4,5

1

10

2,4

6

30

6,7

3

21

4,7

7

24

8,3

8

96

,43

11

2,4

2

84

,92

76

,17

15

8,0

67

13

9,9

0

10

9,5

7

25

0,3

2

23

0,8

19

10

3,7

6

34

2,0

7

89

,57

15

4,2

1

15

6,7

1

17

8,8

5

12

7,7

5

31

1,2

8

90

,15

93

,05

16

4,0

4

18

6,6

33

22

9,8

1

14

6,7

9

14

0,2

8

94

,10

57

,76

37

1,9

1

19

0,2

2

42

2,2

5

35

7,1

9

32

9,7

6

17

4,9

8

14

2,3

4

56

,33

17

2,0

97

0

100

200

300

400

500

600

Figure 27: Incoming international roaming traffic Index, intra-EEA roaming calls in Q2 2016


Q2 '14 Q2 '15 Q2'16

BoR (17) 102

46


12

1,3

5

12

4,1

4 17

1,5

8

17

2,7

08

95

,53

14

2,9

5

10

0,7

3

79

,57

16

7,3

3

24

8,3

4

15

8,9

2

89

,53

16

5,9

1

73

,39 1

15

,33

12

0,6

5

18

4,7

9

13

3,6

6

14

2,5

6

89

,24 11

5,7

3

28

8,1

8

87

,75

23

9,4

2

22

9,2

9

34

7,2

6

84

,49 11

4,4

9

12

4,1

7

81

,13

14

9,1

32

14

8,3

9

11

8,8

1

27

8,4

2

33

1,9

40

10

8,3

8

28

7,1

5

78

,64

18

0,1

5 22

5,0

2

16

4,5

0

10

6,9

5

22

2,1

1

72

,55

80

,33

20

9,7

4

20

2,9

9

27

0,4

4

16

5,7

1

14

8,7

9

84

,93

95

,62

33

8,6

6

16

0,3

5

39

2,5

7

32

1,4

8

46

2,3

6

15

6,1

2

14

9,0

7

46

,18

16

4,8

59

0

100

200

300

400

500

600

Figure 28: Incoming international roaming traffic Index, intra-EEA roaming calls in Q3 2016


Q3 '14 Q3 '15 Q3'16

BoR (17) 102

47

5.2.2. SMS roaming services


BoR (17) 102

48

EEA average excludes Iceland, Portugal, UK

24

,55

8

38

,72

7

19

,32

6

22

,34

6

32

,14

5

25

,97

3

21

,72

5

17

,10

7

20

,31

6

21

,37

2

43

,27

8

21

,51

0

22

,73

1

19

,15

9

17

,05

3

16

,76

8

2,2

73

13

,88

6

31

,46

6

24

,01

6

28

,05

9

26

,73

4

22

,05

9

24

,55

8

17

,90

8

58

,59

2

69

,80

9

26

,89

5

25

,71

0

22

,02

2

32

,48

9

17

,83

2

20

,22

7 26

,29

5

25

,51

9

21

,85

9

15

,33

6 19

,55

3

20

,09

7

33

,94

8

24

,68

7

19

,89

7

18

,30

1

18

,14

2

18

,07

2

1,3

60

13

,65

8

30

,67

6

23

,08

8 28

,75

4

27

,88

8

21

,00

7

22

,64

5

24

,08

2

61

,80

4

54

,95

5

25

,93

0

24

,09

6

0

10

20

30

40

50

60

70

80

euro

cen

ts

Figure 29: RoW Average retail price per SMS for RoW roaming SMS services (prepaid+postpaid)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

49


BoR (17) 102

50



6.

Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 32

and 33

EEA average (balanced traffic) excludes France, Iceland, Luxembourg, UK

EEA average (unbalanced traffic) France, Iceland, Latvia, Luxembourg, Norway, UK

0,8

97

0,7

81

1,1

36

1,4

67

2,8

03

1,3

42

0,9

94

1,8

56

1,4

65

0,9

60

1,6

09

1,1

73

0,6

68

1,4

63

1,4

37

1,7

09

1,3

48

0,6

15

1,2

52

1,2

17

1,0

20

0,9

50

1,0

62

1,5

38

0,9

21 1

,15

4

1,0

19

1,0

99

0,7

98

0,4

41

1,0

67

1,4

09

0,5

62

0,5

05

0,9

72 1,1

57

0,9

12

1,2

47

0,4

74

1,3

15

0,2

61

0,8

25

0,6

55

0,7

07 0

,90

0

0,7

90

0

1

1

2

2

3

3

euro

cen

ts

Figure 30: Average wholesale price per intra EEA roaming SMS charges for balanced and unbalanced traffic

Q2 2016

balanced traffic Q2'16 unbalanced traffic Q2'16

BoR (17) 102

51



6.

Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 32 and 33

EEA average (balanced traffic) excludes France, Iceland, Luxembourg, UK

EEA average (unbalanced traffic) France, Latvia, Luxembourg, Norway, UK

0,9

04

0,8

32

1,1

35

1,5

31

2,5

33

1,3

22

0,9

97

1,3

81 1,5

24

0,9

92

1,7

56

1,1

44

0,6

49

1,4

56

1,4

36

1,7

30

1,3

40

0,5

40

1,2

54

0,9

70

1,0

06

0,9

38

1,0

40

1,5

39

0,8

91 1

,11

4

0,9

97

1,1

02

0,6

64

0,4

47

1,0

61

1,4

02

0,8

90

0,7

85

0,6

48

0,9

87 1,1

47

1,0

10 1

,25

3

0,4

98

1,2

70

0,1

20

0,7

94

0,7

08

0,5

97

0,9

78

0,7

88

0

1

1

2

2

3

3

euro

cen

tsFigure 31: Average wholesale price per intra EEA roaming SMS

charges for balanced and unbalanced trafficQ3 2016

balanced traffic Q3'16 unbalanced traffic Q3'16

BoR (17) 102

52



6.

Norway: the Q2’16 value is based on data from June 2016,


EEA average excludes: Iceland, Luxembourg

1,1

83

1,0

45

1,1

80

0,7

41

1,8

45

1,6

43

1,3

86

1,4

18 1

,81

9

1,2

89

1,1

71

1,2

65

1,3

39

1,4

97

1,3

97 1

,78

9

1,0

70

1,8

28

1,8

13

1,4

14

1,5

25

1,3

99

1,1

27

1,6

19

1,7

10

1,5

54

1,1

93 1

,63

5

2,6

11

1,1

30

1,2

75

0,8

64

0,7

14 1

,09

5 1,4

30

1,6

15

1,3

42

0,9

06

1,0

94 1

,46

5

0,8

03

0,7

74 1,1

05

1,1

71

0,8

57 1

,27

4

1,4

37

1,4

25

1,2

74

0,5

08

1,2

93

1,0

50

0,5

60 0,8

88

1,0

50

1,5

38

0,9

21

0,8

75

0,8

92

5,2

82

0,8

68

0,9

19

0

1

2

3

4

5

6

euro

cen

tsFigure 32: Average wholesale price per intra-EEA roaming SMS (Total traffic) in Q2 2016

Q2 2015 Q2 2016 price cap

BoR (17) 102

53



6.


EEA average excludes: Iceland, Luxembourg

1,1

61

1,0

59

1,1

25

0,8

54

1,8

03

1,6

19

1,3

69

1,3

19 1

,75

6

1,2

91

1,1

31 1,4

16

1,3

12

1,3

22

1,2

51

1,7

56

1,5

17 1,8

05

1,8

08

1,3

77

1,3

77

1,4

83

0,7

82

1,5

97

1,6

85

1,4

92

1,1

67

1,6

24

1,2

16

0,8

23

0,6

34 1

,07

3 1,4

18

1,6

28

1,3

22

0,9

43

1,0

57

1,5

24

0,7

07

0,8

18 1,1

07

1,0

95

0,8

44 1

,25

5

1,4

36

1,5

11

1,2

80

0,5

09

1,2

63

0,7

14

0,6

07

0,6

25 1

,02

6

1,5

39

0,8

91

0,7

61

0,9

14

5,1

60

0,7

88

0,8

68

0

1

2

3

4

5

6

euro

cen

tsFigure 33: Average wholesale price per intra-EEA roaming SMS (Total traffic) in Q3 2016


BoR (17) 102

54

1,099 1,102

0,919

0,868

0,790 0,788

0,0

0,2

0,4

0,6

0,8

1,0

1,2

Q2 2016 Q3 2016

euro

cen

tsFigure 34: EEA average wholesale price per SMS (balanced, unbalanced, total trafiic)

balanced traffic total traffic unbalanced traffic

BoR (17) 102

55

16

,02

8

16

,50

9

16

,67

1

15

,64

2

15

,02

9

15

,08

5

14

,67

2

13

,61

7

13

,31

4

4,2

73

4,0

77

3,9

93

3,7

75

3,7

92

3,7

81

3,7

73

3,7

33

3,7

43

3,6

74

3,5

13

3,4

67

3,0

17

3,0

07

2,5

26

2,3

38

1,8

88

1,9

41

1,6

80

1,6

39

1,5

54

1,5

58

1,3

42

1,2

75

1,2

16

1,2

66

1,0

92

0,9

19

0,8

68

0

2

4

6

8

10

12

14

16

18

Q2

20

07

Q3

20

07

Q4

20

07

Q1

20

08

Q2

20

08

Q3

20

08

Q4

20

08

Q1

20

09

Q2

20

09

Q3

20

09

Q4

20

09

Q1

20

10

Q2

20

10

Q3

20

10

Q4

20

10

Q1

20

11

Q2

20

11

Q3

20

11

Q4

20

11

Q1

20

12

Q2

20

12

Q3

20

12

Q4

20

12

Q1

20

13

Q2

20

13

Q3

20

13

Q4

20

13

Q1

20

14

Q2

20

14

Q3

20

14

Q4

20

14

Q1

20

15

Q2

20

15

Q3

20

15

Q4

20

15

Q1

20

16

Q2

20

16

Q3

20

16

eu

ro c

en

ts

Figure 35: Average wholesale price per intra-EEA roaming SMS (Q2 2007 - Q1 2016 - charges to non groups only)

wholesale SMS Price cap

BoR (17) 102

56



Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Norway: the Q2’16 value is based

on data from June 2016, Portugal: estimates are based on partial information provided by two operators

EEA excludes Czech Republic, France, UK

66,13%

80,27%

39,94%36,14%

46,97%

81,98%

58,73%

100,00%

52,18%

20,99%

99,85%

85,13%

38,10%

100,00%

64,27%

26,43%

67,74%

24,32%

34,78%

86,27%

39,37%

75,77%

96,99%

100,00%

100,00%

37,72%

51,62%52,98%

33,87%

19,73%

60,06%63,86%

53,03%

18,02%

41,27%47,82%

79,01%

0,15%

14,87%

61,90%

35,73%

73,57%

32,26%

75,68%

65,22%

13,73%

60,63%

24,23%

3,01%

62,28%48,38%

47,02%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 36: Proportion of balanced/unbalanced traffic within EEA countriesWholesale roaming inbound

Q2 2016


BoR (17) 102

57



Italy: Operators reported that the splitting balanced/unbalanced traffic has been estimated and no accounting/certified information is available, Portugal: estimates are based on

partial information provided by two operators

EEA excludes Czech Republic, France, UK

66,38%

48,56%

16,50%12,20%

44,88%

74,74%

55,74%

100,00%

59,13%

15,58%

90,02%

75,16%

34,67%

100,00%

69,57%

30,89%

85,55%

26,82%

40,92%

73,55%

54,94%

29,85%

95,73%

100,00%

100,00%

31,72%

54,67%

44,70%

33,62%

51,44%

83,50%87,80%

55,12%

25,26%

44,26% 40,87%

84,42%

9,98%

24,84%

65,33%

30,43%

69,11%

14,45%

73,18%

59,08%

26,45%

45,06%

70,15%

4,27%

68,28%

45,33%

55,30%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 37:Proportion of balanced/unbalanced traffic within EEA countriesWholesale roaming inbound

Q3 2016


BoR (17) 102

58


BoR (17) 102

59

EEA average excludes Denmark, Iceland, Portugal, UK

Finland: fixed periodic tariff data has been combined with alternative tariff data

0,17%7,09%

2,11% 1,48%

26,33%

83,98%

6,45%

21,75%14,05%14,89%

1,49%4,47%12,27%

31,37%

8,46%

30,06%

21,03%

7,83%9,87%17,37%17,10%

27,51%

84,10%67,56%

59,86%

97,44%

69,91%65,34%20,20%

60,02%

12,46%

69,44%

49,35%64,94%55,56%

22,07%

67,99%

25,74%

76,05%

58,69%

53,07%

43,97%

78,97%

65,18%

54,97%36,74%

60,62%

62,17%

73,72%49,68%

6,01%19,25%

1,21%

0,15%

30,09%

5,30%53,47%

3,30%

9,14%

4,30%

8,23%

0,12%

42,51%

4,07%

2,62%

9,61%3,31%

30,52%

15,44%

2,34%23,05%

30,79%

5,10%

5,39%

3,95%

9,04%

9,71%6,10%

36,82%

2,41%

27,89%

39,98%

0,26%

14,97%

24,59%

12,78%

29,43%33,93%

23,47%

71,64%

2,08%6,63%7,95%10,53%

32,48%

21,98%24,64%24,42%

15,07%

5,23%

13,77%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 38: Percentage of EEA roaming SMS: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q2 2016


BoR (17) 102

60

EEA average excludes Denmark, Iceland, Portugal, UK Finland: fixed periodic tariff data has been combined with alternative tariff data

0,16%

14,10%

2,64% 1,39%

27,81%

86,07%

8,47%

21,87%17,58%15,65%

1,08%6,37%

12,08%

37,69%

13,73%

2,20%

27,78% 25,44%

7,46%13,58%

21,21%

33,75%

87,09%61,30%81,50%

98,50%97,07%

65,55%16,82%

77,93%

10,77%

71,30%

52,87%

71,13%

50,47%

30,31%

62,87%

26,23%

78,33%

57,55%

54,71%

65,84%

72,22%

90,51%

56,20%

58,54%

77,43%69,33%

75,39%51,35%

8,14%

16,88%0,92%

0,12%2,93%

4,47%55,37%

2,99%

9,08%

6,80%

5,20%

0,10%

43,34%

0,64%

2,87%

8,13%1,77%

24,02%22,64%

3,23%

20,05%

5,26%4,40%

3,40%

7,46%

4,61%7,72%14,95%

1,37%

28,59%22,07%

0,17%

11,15%18,45%

6,08%

33,78%

25,26%30,12%

70,89%

1,46%2,99%7,54%9,32% 6,26%

23,75%16,02%

9,85%12,69%7,44%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 39: Percentage of EEA roaming SMS: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q3 2016


BoR (17) 102

61

27.51%, 244,02433.75%, 481,637

49.68%, 440,688

51.35%, 732,688

9.04%, 80,179

7.46%, 106,435

13.77%, 122,1277.44%, 106,189

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q2 2016 Q3 2016

Figure 40: EEA percentage of SMS sent: RLAH, RLAH+, fixed periodic tariff, alternative tariff

(millions of minutes)

RLAH RLAH+ Fixed periodic tariff alternative tariff

BoR (17) 102

62



2,6

29

7,6

76

1,6

80

4,2

49

23

,67

7

5,9

57

5,7

25

4,9

71

3,7

31

11

,17

4

0,8

76 2

,15

2

3,9

04

4,8

20

1,4

41

5,7

81

1,9

90

8,5

34

11

,45

1

4,4

87

3,7

87

2,9

35

9,0

22

4,1

05 5

,48

7

6,4

13

4,2

93

0,4

61

10

,38

7

4,3

57

3,1

90

12

,39

0

1,4

87

4,2

28

18

,56

8

6,1

81

8,3

43

4,8

51

3,4

99

17

,18

4

0,9

69 1,9

28

3,9

23 5,1

53

1,8

84

5,5

66

1,9

88

8,2

42

16

,61

8

5,3

14

3,4

03

3,8

18

8,7

44

3,6

82 5

,05

9

5,2

40 6

,89

8

0,4

03

11

,05

1

4,5

21

5,2

63

0

5

10

15

20

25

Figure 41: SMSAverage number of SMS per month per roaming subscriber

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

63


11

2,8

6

12

1,8

0

86

,19

10

0,3

64

87

,48

93

,97 11

2,6

4

11

4,6

1

93

,45

18

6,3

9

77

,61

65

,28 8

6,5

7

72

,52

62

,13

15

1,6

36

13

9,2

8

10

6,2

4

95

,11

56

,20

14

3,1

8

12

2,2

3

77

,56

13

2,2

2

14

2,7

8

19

1,7

3

45

,08

88

,63

70

,95

61

,10

98

,10

8

90

,69

12

6,2

8

71

,07

11

9,0

53

81

,86

11

0,2

7

95

,55

83

,20

19

0,0

8

38

,07

63

,94

10

6,8

8

68

,33

26

,47

10

8,0

8

56

,58

5

13

4,7

3

93

,50

78

,71

49

,54

56

,76

11

2,1

4

89

,18

14

1,2

6

20

7,3

8

16

7,2

7

29

,77

87

,75

51

,85 7

5,0

49

0

50

100

150

200

250

300

350

Figure 42: Retail SMS traffic Index, intra-EEA roaming calls in Q2 2016

(Q2 2012 = 100, Croatia Q2'14 = 100, Liechtenstein: Q2'13 = 100)

Q2 '14 Q2 '15 Q2 '16

BoR (17) 102

64


10

1,5

8

10

4,3

9

87

,89 10

3,6

66

76

,38 96

,52

94

,89

82

,77 1

03

,08

23

2,7

3

73

,85

53

,78 72

,63

69

,58

58

,39

17

6,6

8

12

5,4

8

10

7,9

5

83

,65

51

,90

11

7,8

6

12

4,5

1

64

,49

10

4,1

3

15

0,3

0

29

4,5

0

41

,51

89

,58

32

,76 5

6,6

8

96

,61

5

79

,83

13

6,6

5

75

,75

12

4,5

15

57

,45

11

9,6

9

69

,52 9

1,0

5

24

4,7

7

35

,77 53

,95

95

,16

62

,37

27

,96

12

9,2

6

62

,58

12

6,6

5

10

0,9

4

73

,99

34

,41

10

6,5

3

10

8,6

4

73

,78

12

1,1

3

15

5,5

2

29

6,3

6

30

,18

88

,75

50

,98

77

,13

1

0

50

100

150

200

250

300

350

Figure 43: Retail SMS traffic Index, intra-EEA roaming calls in Q3 2016

(Q3 2012 = 100, Croatia Q3'13 = 100)

Q3 '14 Q3 '15 Q3 '16

BoR (17) 102

65

5.2.3. Data roaming services


BoR (17) 102

66

EEA average excludes Iceland, Portugal, Spain, Liechtenstein, UK

12

1,0

05

12

4,7

25

16

,52

0 72

,67

8

3,9

35

69

,32

4

24

,14

0

43

,35

5

81

,16

4

45

,73

9

23

,36

8

21

,47

6

60

,85

6

36

,23

7

11

,56

5

79

,58

4

23

2,0

92

13

2,4

22

96

,56

9

48

,56

8

37

,86

1

59

6,1

11

31

,44

0

37

,49

8

17

2,0

56

23

,63

6

36

,38

8

34

,34

0

44

,81

6

63

,50

2

30

,32

6

54

,65

0

3,8

86

64

,98

8

13

,50

6

34

,39

7

69

,01

4

41

,30

8

13

,43

0

21

,11

5

43

,39

2

28

,12

1

8,0

71

87

,84

0

18

2,8

66

82

,11

3

82

,80

2

37

,88

2

30

,82

0

57

8,1

41

32

,07

0

37

,18

1

66

,34

6

15

,00

1

11

,00

8

23

,42

2

0

100

200

300

400

500

600

700

euro

cen

tsFigure 44: RoW

Average retail data price per Mb for RoW roaming data services in Q2 and Q3 2016 (prepaid +postpaid)

Q2 2016 Q3 2016

BoR (17) 102

67


BoR (17) 102

68



6.

Norway: the Q2’16 value is based on data from June 2016, Ireland, Italy, Portugal: estimates are based on data from different number of operators than estimates in Figure 47

and 48

EEA average (balanced traffic) excludes Belgium, France, Iceland, Luxembourg, Sweden, UK

EEA average (unbalanced traffic) Belgium, France, Iceland, Luxembourg, Norway, UK

0,7

25

1,3

67

1,5

80

4,6

72

2,7

66

1,1

74

1,7

90 2

,09

4

0,8

96

2,2

71

1,4

45

0,6

24

1,2

62 1

,58

5

1,5

32

1,5

76

1,3

55

1,4

77 1

,77

5

1,2

32

1,0

43 1

,38

0

2,1

55

2,9

44

0,9

76 1,2

59

0,3

92

0,5

24

1,4

70

2,2

05

1,0

39

0,1

06

1,9

15

0,9

57

1,0

00

0,5

16

1,9

31

2,6

40

2,0

32

1,1

24

1,2

31

1,7

00

0,9

22

0,4

83

0,6

17

2,2

75

0,8

69

0

1

2

3

4

5

euro

cen

ts

Figure 45: Average wholesale data price per Mb in Q2 2016 (prepaid+postpaid)balanced traffic and unbalanced traffic


BoR (17) 102

69



6.


EEA average (balanced traffic) excludes Belgium, France, Iceland, Luxembourg, Sweden, UK

EEA average (unbalanced traffic) Belgium, France, Iceland, Luxembourg, Norway, UK

0,6

77

1,3

91 1,6

62

4,3

14

2,5

32

1,1

75

1,7

29 2

,02

3

0,9

03

2,8

61

1,2

36

0,6

04

1,2

10

1,0

87

1,5

71

1,4

95

1,5

03

1,4

42

1,5

47

1,1

80

1,0

15 1,2

43

2,3

51

3,2

81

0,9

55 1,2

33

0,7

63

0,8

20 1

,15

3

2,6

64

1,0

62

0,1

55

2,2

71

0,9

25

0,9

82

0,5

84

1,2

82

2,9

44

2,0

69

1,0

41

1,1

14

1,9

26

0,8

32

1,7

04

0,6

67

2,5

51

0,8

92

0

1

1

2

2

3

3

4

4

5

5

euro

cen

ts

Figure 46: Average wholesale data price per Mb in Q3 2016 (prepaid+postpaid)balanced and unbalanced traffic

balanced unbalanced

BoR (17) 102

70



6.

Norway: the Q2’16 value is based on data from June 2016,


EEA average (Q2 2016) excludes Belgium, Iceland, Luxembourg, Sweden, UK

1,3

29

1,6

41

1,6

26

1,6

58

4,2

43

3,2

94

2,4

69 3,1

81

3,1

04

1,8

99

1,7

00

1,6

62

1,8

35

2,1

47

1,4

37

2,9

82

2,2

78 3

,36

5

2,0

36

4,5

93

2,2

49

1,9

01

1,6

01

1,2

88

2,7

16 3,5

71

2,5

00

1,5

41

2,8

40

4,7

43

2,1

26

1,8

12

0,5

27

1,1

22

1,4

91

2,6

96

1,0

50

0,4

76

1,8

08

2,0

94

1,3

77

0,9

18

1,2

43

1,4

07

0,7

59

0,4

42

1,8

01

1,7

19

1,8

03

1,1

67

1,3

95

1,7

75

1,2

69

0,8

72

1,3

18 2,1

55 2,9

44

0,8

26

4,1

38

0,9

61

0

2

4

6

8

10

12

14

euro

cen

ts

Figure 47: Average wholesale data price per Mb in Q2 2016 (prepaid+postpaid)Total traffic


BoR (17) 102

71



6.


EEA average (Q2 2016) excludes Belgium, Iceland, Luxembourg, Sweden, UK

1,3

14

1,5

76

1,4

17

1,5

53

3,8

34

3,1

64

2,2

36 3,0

84

2,9

12

1,7

75

1,6

76

1,6

16

1,7

47

1,8

21

1,4

17

3,0

58

2,4

66 3,2

85

1,8

28

4,4

18

2,1

81

1,3

57

1,7

49

1,0

28

2,8

17 3,5

27

2,4

22

1,5

32

3,0

03

2,1

89

1,6

90

0,7

08

0,9

96

1,1

89

2,9

89

2,3

88

0,5

68

1,7

89

2,0

23

1,3

07

0,9

14

1,2

19

1,1

93

0,6

50

0,5

06 1,2

03

1,7

82

1,6

41

1,1

12

1,3

39

1,1

52

1,2

27

0,6

69

1,2

68 2

,35

1 3,2

81

0,8

13

4,2

43

0,9

54

0

2

4

6

8

10

12

14

euro

cen

tsFigure 48: Average wholesale data price per Mb in Q3 2016 (prepaid+postpaid)

Total traffic


BoR (17) 102

72

21

1,3

37

18

9,7

78

11

9,7

61

59

,57

5

56

,17

2

44

,90

2

36

,35

8

35

,39

6

33

,29

2

29

,24

9

26

,72

2

21

,32

5

20

,36

2

16

,22

8

13

,75

6

7,9

44

7,5

75

6,9

28

8,0

99

7,5

53

6,1

17

4,1

89

3,7

24

2,6

55

2,5

79

1,8

73

1,8

12

1,6

90

1,7

26

1,3

95

0,9

61

0,9

54

0

50

100

150

200

euro

cen

tsFigure 49: EEA average: average wholesale data price per Mb (prepaid+postpaid)

Wholesale roaming (inbound) price cap

BoR (17) 102

73

EEA average excludes Belgium, Cyprus, Sweden, Luxembourg, UK

6,0

99

3,7

20

6,1

57

11

,72

1

4,6

10

3,3

01

10

,57

5

4,5

45

2,2

28

5,9

30

1,5

21

2,3

00

0,9

37

5,7

66

1,0

69

5,2

01

9,6

01

2,3

08

2,6

16 4,3

56

3,5

23

2,9

31

14

,55

3

33

,18

6

2,2

86

2,4

68

3,2

90

2,6

36

1,8

44

13

,01

3

4,2

08

2,8

26

5,1

81

4,0

12

1,9

98

3,1

44

1,7

71

1,6

59

4,2

73

3,7

61

1,0

13 3

,07

2

8,0

71

1,8

37

1,5

54

4,9

41

2,9

68

2,3

87

13

,37

7

19

,06

3

1,8

49 3,1

80

0

5

10

15

20

25

30

35

euro

cen

tsFigure 50: Average wholesale data price per Mb in Q2 and Q3 2016 (prepaid+postpaid)

RoW traffic

Q2 2016 Q3 2016

BoR (17) 102

74

2,468

3,180

1,259 1,233

0,961 0,9540,869 0,892

0

1

2

3

4

5

Q2 2016 Q3 2016

euro

cen

tsFigure 51: EEA average wholesale data price per Mb in Q2 and Q3 2016

(prepaid+postpaid) (balanced, unbalanced, total traffic, RoW traffic

RoW traffic balanced traffic Total traffic unbalanced traffic

BoR (17) 102

75



6.



EEA average excludes Belgium, France, Luxembourg, Sweden, UK

40,42%

100,00%

70,93%

18,89%19,90%

91,83%

34,63%

85,48%

100,00%

63,85%

19,18%

90,04%92,39%

26,49%

37,46%

83,10%

50,28%

18,33%

66,83%

100,00%92,02%

42,03%

93,07%100,00%

100,00%

58,19%54,52%

59,58%

29,07%

81,11%80,10%

8,17%

65,37%

14,52%

36,15%

80,82%

9,96% 7,61%

73,51%

62,54%

16,90%

49,72%

81,67%

33,17%

7,98%

57,97%

6,93%

41,81%45,48%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 52: Proportion of balanced/unbalanced traffic within EEA countriesWholesale roaming inbound

Q2 2016


BoR (17) 102

76



6.



EEA average excludes Belgium, Finland, France, Luxembourg, Sweden, UK

64,06%

30,86%

7,07%

19,69%

90,21%

40,53%

88,82%

47,22%

12,62%

85,99%88,66%

34,60%40,33%

84,67%

74,50%

15,42%

68,60%74,49%

93,66%

15,22%

94,66%100,00%

100,00%

50,80%47,01%

35,94%

69,14%

92,93%

80,31%

9,79%

59,47%

11,18%

52,78%

87,38%

14,01%11,34%

65,40%59,67%

15,33%

25,50%

84,58%

31,40%25,51%

6,34%

84,78%

5,34%

49,20%52,99%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 53:Proportion of balanced/unbalanced traffic within EEA countriesWholesale roaming inbound

Q3 2016


BoR (17) 102

77


BoR (17) 102

78

EEA average excludes Denmark, Finland, Iceland, Spain, Portugal UK


0,01%

12,47%

4,04%

60,56%

85,75%

48,87%44,19%45,45%

0,43%0,06%3,13%

88,37%

54,67%

11,98%

52,96%

44,38%

0,31%

84,48%

59,03%

38,31%

28,09%

42,85%

38,68%

35,14%

0,38%

20,82%

33,14%

87,53%

5,24%

8,96%11,46%9,84%

65,71%

4,92%

68,70%

88,36%

5,12%

25,50%

22,50%

18,75%

36,35%

53,18%

19,91%

13,51%

19,82%

8,20%

16,37%

15,72%

63,16%

34,08%

8,25%

62,82%

99,62%

2,42%

6,30%5,43%

28,46%

6,72%

39,67%

0,07%

57,44%

28,17%1,23%

6,47%

10,71%

62,76%

67,08%

10,68%

16,77%

31,60%

12,52%

46,64%

1,57%

24,04%

33,25%

8,74%10,60%

49,03%

2,04%

76,76%

12,47%

3,58%

13,71%

37,63%

5,04%

33,79%37,59%

10,41%

0,04%

9,12%2,76%

14,16%

30,05%

48,49%

29,60%33,23%

5,75%0,57%

12,72%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 54: Percentage of retail data roaming services: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q2 2016


BoR (17) 102

79

EEA average excludes Denmark, FInalnd, Iceland, Spain, Portugal, UK


0,01%

10,89%4,08%

61,51%

89,98%

53,45%

44,13%43,02%

1,95%0,04%3,38%

87,01%

65,25%

20,18%

59,76%

0,00%0,00%

32,41%

0,60%

88,92%

60,17%

41,92%41,34%

46,88%55,32%

38,90%

0,33%

19,64%

30,86%

86,07%

5,43%

7,72%

12,73%14,70%

53,68%

3,97%

69,70%84,58%

6,56%

26,38%

21,83%

18,32%

31,15%

69,52%

26,16%

15,76%

16,53%

7,30%

15,64%

15,14%

50,90%

30,59%

5,62%

59,48%

99,67%

2,43%

7,63% 2,85%

23,17%

7,81%

37,42%

0,05%

60,44%

26,92%1,20%

6,43%4,69%

54,85%

81,03%

9,09%

21,81%

29,34%

14,16%75,44%

0,51%

24,19%

33,18%

7,75%11,64%

34,99%

1,62%

77,92%

13,93%

1,74%

15,66%

35,33%

4,86%

44,31%

35,55%

14,23%

3,68%3,14%0,65%8,67%

44,51%37,68%

7,42%3,26%

9,75%

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Figure 55: Percentage of retail data roaming services: RLAH, RLAH +, fixed periodic tariff, alternative tariff

Q3 2016


BoR (17) 102

80

38.31%, 2691688,57741.92%, 6920755,975

38.31%, 1104857,59041.92%, 2498907,139

33.25%, 2336361,18133.18%, 5477836,427

12.72%, 893838,5349.75%, 1610276,701

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

Q2 2016 Q3 2016

Figure 56: EEA percentage of data roaming services: RLAH, RLAH+, fixed periodic tariff, alternative tariff

(in Gb)


BoR (17) 102

81


EEA average excludes Cyprus, Iceland, Spain, UK

30

,27

8

18

,57

7

22

,57

9

14

,12

3

13

,10

7

24

7,4

90

12

0,5

90

16

0,2

16

58

,13

0

34

,24

6

19

,05

0

33

,26

5

48

,73

1

13

,14

4

11

,97

4 38

,39

2

29

,85

7

49

,99

1

27

,70

2 53

,23

9

28

,49

1

8,0

22 26

,60

0

36

,98

6

15

,40

7

18

,86

0

18

6,1

08

39

,93

5

42

,01

4

50

,70

2

28

,38

7

16

,36

1

15

,33

1

34

2,3

80

14

8,9

10

18

8,8

79

12

6,8

91

54

,86

8

22

,39

3

39

,41

3

58

,87

8

29

,19

1

17

,03

7

55

,64

2

33

,46

7

12

5,3

72

36

,91

0

10

9,3

79

57

,18

9

11

,33

8

27

,32

9

38

,43

4

22

,94

2 51

,29

5

29

0,4

71

62

,98

9

62

,41

3

0

50

100

150

200

250

300

350

400

Figure 57: data servicesAverage consumption per month per roaming subscriber (in MB)

Q2 and Q3 2016

Q2 2016 Q3 2016

BoR (17) 102

82


EEA average excludes Cyprus, Denmark, Iceland, Spain, UK

37

3,4

85

10

93

,20

6

56

84

,87

6

15

6,9

25

53

8,2

07

72

8,6

99

18

94

,70

1

11

13

2,2

75

36

50

,60

5

14

22

,84

9

86

9,9

39

32

52

,50

6

54

9,5

43

14

94

,22

0

40

8,6

64

13

04

,42

5

12

58

,08

5

98

9,4

94

10

54

,32

4

98

2,3

66 4

38

4,0

99

54

3,6

22

55

14

,00

2

22

39

,73

4

15

30

5,9

39

55

2,0

03

78

8,9

09

19

99

,25

4

12

73

,97

5

50

0,0

75

21

45

,34

4

15

93

4,5

89

91

8,8

89

15

50

,75

5

18

78

1,9

15

17

59

7,8

29

61

01

,64

7

24

60

,76

0

19

43

,25

3

10

57

1,8

86

94

7,6

30

77

6,2

86

22

16

,94

9

47

6,5

27

16

35

7,4

05

24

66

,39

0

19

86

,31

6

19

20

,19

9

77

3,7

58 34

49

,74

4

34

48

,31

0

80

95

,29

8

47

46

,62

8

17

84

8,5

20

14

27

,98

9

14

93

,62

8

14

82

,79

8

0

5000

10000

15000

20000

25000

30000

Figure 58: Retail Data traffic Index, intra-EEA roaming calls in Q2 2016

(Q2 2012 = 100, Croatia Q2'14 = 100, Liechtenstein Q2'14 = 100)

Q2 '14 Q2 '15 Q2 '16

BoR (17) 102

83

EEA average excludes Cyprus, Denmark, Iceland, Spain, UK

35

9,9

71

10

33

,76

1 58

55

,81

2

65

1,6

59

46

5,5

58

83

0,9

63

21

68

,51

8

95

89

,47

7

60

84

,28

3

14

64

,71

0

68

1,0

08

21

54

,96

6

61

0,8

47

18

22

,44

5

11

91

,26

2

85

8,3

02

16

07

,61

3

13

32

,69

9

44

0,5

69

96

7,0

84

30

72

,61

6

38

9,1

11

12

54

,30

6

25

38

,47

8

36

84

1,7

02

67

5,6

27

73

3,3

31

15

56

,78

3

13

07

,05

5

60

9,0

05

37

95

,74

8

15

43

7,3

80

37

87

,97

1

12

14

,99

4

21

46

0,3

81

15

61

2,6

72

10

34

8,5

76

26

85

,81

5

16

96

,68

7

50

32

,69

0

11

22

,87

0

13

30

,97

6

52

20

,56

7

15

05

,34

2

81

17

,37

5

43

57

,42

0

29

51

,49

5

12

56

,31

4

24

07

,17

9

28

59

,80

4

18

10

,50

5

21

77

,89

9

51

35

,10

0

45

31

9,8

20

21

78

,59

8

19

52

,02

7

17

79

,77

5

0

5000

10000

15000

20000

25000

30000

35000

40000

45000

50000

Figure 59: Retail Data traffic Index, intra-EEA roaming calls in Q3 2016

(Q3 2012 = 100, Croatia, Liechtenstein: Q3'13 = 100)

Q3 '14 Q3 '15 Q3 '16

BoR (17) 102

84

5.3. Wholesale roaming (outbound): Agreements

applying Article 3 of the Roaming Regulation

BoR (17) 102

85

16,694

14,623

12,825 13,036

15,921

12,119

10,76610,197

8,161

6,5177,006

5,160

3,5853,133

0

2

4

6

8

10

12

14

16

18

Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16 Q2 2016 Q3 2016

eu

ro c

en

ts

Figure 60: Wholesale averages outbound roaming: Voice: Agreements applying Article 3 Roaming Regulation

price per actual min EU/EEA Price Cap

BoR (17) 102

86

4,324

3,7643,618

4,024

3,537

3,073

2,595 2,608

2,163

1,926

2,342 2,290

1,7631,658

0,0

0,5

1,0

1,5

2,0

2,5

3,0

3,5

4,0

4,5

5,0

Q2'13 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Q4'14 Q1'15 Q2'15 Q3'15 Q4'15 Q1'16 Q2 2016 Q3 2016

eu

ro c

en

ts

Figure 61: Wholesale averages outbound roaming: SMS Agreements applying Article 3 Roaming Regulation

price per SMS EU/EEA Price Cap

BoR (17) 102

87

21,603

14,005

12,778 12,792

11,365

7,236

9,730

8,160

4,666

3,029 2,914 3,027 2,7053,132

0

5

10

15

20

25

eu

ro c

en

ts

Figure 62: Wholesale EEA average outbound roaming: DATA, Agreements applying Article 3 Roaming Regulation

price per MB - EU/EEA Price Cap

BoR (17) 102

88

List of respondents

Operators that provided data for the period 1 April – 30

September 2016:

Austria

A1 Telekom Austria

T-Mobile Austria

Hutchison 3G Austria

Lycamobile

HoT Telekom

Russmedia

Belgium

Belgacom Mobile

KPN Group Belgium (Base)

Mobistar

Bulgaria

Bulgarian Telecommunication Company

(Vivacom)

Telenor Bulgaria

Mobiltel

Croatia

Hrvatski Telekom

Vipnet

Tele2

Cyprus

Cyta

MTN Cyprus

Primetel

Czech Republic

O2 Family

Air Telecom

ČEZ Prodej

DH Telecom

O2 Czech Republic

SAZKA

TERMS

Tesco Mobile ČR

T-Mobile Czech Republic

Vodafone Czech Republic

Denmark

Hi3G Denmark

TDC

Telenor

TeliaDanmark

Estonia

AS EMT

Elisa Eesti

OÜ Top Connect

TELE 2 Eesti

Finland

Ålands Telekommunikation

DNA

Elisa Corporation

TeliaSonera Finland

France

SFR

Bouygues Telecom

Orange Caraïbe

Orange France

Free Mobile

EI Telecom

Lycamobile

SRR

Germany

E-Plus Mobilfunk

Telefónica Germany

Telekom Deutschland

Vodafone D2

Greece

COSMOTE Mobile

Vodafone Panafon

Wind HellasTelecommunications

CYTA HELLAS TILEPIKINONIAKI SA

Hungary

Telenor Magyarország

T-Mobile

Vodafone Magyarország

BoR (17) 102

89

UPC Mobile

Iceland

Nova

Síminn

Vodafone Iceland

Ireland

Eircom Limited/E Mobile

Hutchison 3G Ireland

Meteor Mobile Communications

Telefónica Ireland Limited/(O2)

Tesco Mobile Ireland

Vodafone Ireland

Italy

Coop Voce

Digi Italy

ERG Mobile

Fastweb

Green

H3G Italia

Lycamobile

Poste Mobile

Telecom Italia

Tiscali Italia

Vodafone

Wind Telecomunicazioni

Latvia

Bite Latvia

LatvijasMobilaisTelefons

Tele2

Liechtenstein

Salt (Liechtenstein)

Telecom Liechtenstein

Swisscom (Schweiz)

Lithuania

BitėLietuva

Eurocom

Omnitel

Tele2

Teledema

Luxembourg

Entreprise des postes et télécommunications

Post Télécom

Tango

Orange Communications Luxembourg

Luxembourg Online Mobile

Transatel Lux.

Malta

Melita Mobile

Mobisle Communications (GO Mobile)

RedtouchFone

Vodafone Malta

YOM

Netherlands

KPN

Lebara

Lycamobile Distribution

Tele2 Netherlands

T-Mobile Netherlands

Vodafone Libertel

Norway

Lycamobile

Phonero

Telenor

TeliaSonera Norge

Poland

P4

Polkomtel

T-Mobile Polska

Orange Polska

Portugal

CTT – Correios de Portugal

NOS Comunicações, S.A

MEO – Serviços de Comunicações e

Multimédia,S.A.

Vodafone Portugal – Comunicações

Pessoais.S.A.

LycaMobile Portugal,Lda

Mundio Mobile (Portugal) Limited (on the 23rd of

March 2017 Mundio Mobile (Portugal) Limited

changed its social designation to Vectone Mobile

(Portugal) Limited)

NOWO Communications, S.A

ONITELECOM - Infocomunicações, S.A.

BoR (17) 102

90

Romania

Telekom RMC

Orange Romania

RCS&RDS

Vodafone Romania

Telekom RC

Lycamobile

Slovak Republic

O2 Slovakia

Orange Slovensko

Slovak Telekom

SWAN Mobile

Slovenia

Telekom Slovenije

Si.mobil

Telemach

T-2

Izi mobil

Mega M

Spain

Euskaltel

Orange

TelefónicaMóviles de España

Vodafone

Yoigo

Sweden

Hi3G Access

Telenor Sverige

TeliaSonera

Tele2 Sverige

Switzerland

Orange Communications

Sunrise Communications

Swisscom (Schweiz)

United Kingdom

3 UK

O2 UK

Everything Everywhere

Vodafone UK

Tesco Mobile

Virgin Mobil

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