International Roaming Agreement - Individual Annexes · PDF file0 Revision Sheet for...

This is a non-binding permanent reference document of the GSM Association.
Security Classification Category:
Restricted - Members X
Restricted - Associate Members X
NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of
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GSM Association 2008
The information in this document and the GSM logo are the property of the GSM Association. Access to and distribution of this
document is restricted as specified by guidelines established by the GSM Association.
International Roaming Agreement - Individual Annexes6.0
November 2008
GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil
AA.14 Template Version 6.0RESTRICTED

Annex I.0 Revision Sheet for Individual Annexes BRAV1, BRAV2, BRAV3Annex00
Individual
Annex no:
Annex Name
(Section Name)
Annex
Reference
(Enter TADIG
Code/s and IOT
represented)
Revision
Status
(MM-DD-YYYY)
Revised
this
Version
0 Revision Sheet for Individual Annexes
0.1 Changes Since Last Version 07-26-2011 Yes
1 Agreement Management Principles BRAV1, BRAV2, BRAV3
1.1 Contact Points for Agreement Management 07-26-2011 Yes
1.2 International Roaming Contact List 07-26-2011 Yes
2 Services BRAV1, BRAV2, BRAV3
2.1 Services Supported 07-18-2011 Yes
2.2 Services Requested 07-18-2011 Yes
3 Billing and Accounting BRAV1, BRAV2, BRAV3
3.1 International Roaming Inter Operator Tariffs For Circuit Switched Traffic Standard 06-16-2011 Yes
3.1 International Roaming Inter Operator Tariffs For Packet Switched Traffic Standard 01-29-2010 No
3.1 International Roaming Inter Operator Tariffs For Reciprocating IOT 09-09-2009 No
3.2 Mailing List for TAP and Bulk SMS Data Transfer 02-03-2011 No
3.3 Mailing List for Inter PMN Operator Invoice 07-26-2011 Yes
3.4 Application Of Taxes 01-29-2010 No
3.5 Payment Information 09-09-2009 No
4 Customer Care BRAV1, BRAV2, BRAV3
4.1 Inter Operator Customer Care Contact 10-20-2010 No
4.2 Customer Service Numbers 06-05-2008 No
4.3 Customer Care Contact Numbers 06-05-2008 No
4.4 General Customer Care Information 06-05-2008 No
5 Technical Aspects BRAV1, BRAV2, BRAV3
5.1 Contact Points for Handling Test SIM and/or USIM Cards 09-09-2009 No
5.2 Security 06-05-2008 No
6 Data Privacy BRAV1, BRAV2, BRAV3
6.1 National Requirements Impacting Subscribers 02-03-2011 No
7 Fraud Prevention Procedures BRAV1, BRAV2, BRAV3
7.1 Information on Fraud Prevention Procedures 06-05-2008 No
7.2 Information on NRTRDE Procedures 06-05-2008 No
8 Billing Annexes BRAV1, BRAV2, BRAV3
8.1 Billing & Transfer Information 07-26-2011 Yes
9 BID Annexes BRAV1, BRAV2, BRAV3
Version: 07-26-2011 Page 2
#Annex00#Annex00#Annex00#Annex0.10#Annex0.10#Annex11063#Annex11063#Annex1.11063#Annex1.11063#Annex1.21063#Annex1.21063#Annex21064#Annex21064#Annex2.11064#Annex2.11064#Annex2.21064#Annex2.21064#Annex31065#Annex31065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.21065#Annex3.21065#Annex3.31065#Annex3.31065#Annex3.41065#Annex3.41065#Annex3.51065#Annex3.51065#Annex41066#Annex41066#Annex4.11066#Annex4.11066#Annex4.21066#Annex4.21066#Annex4.31066#Annex4.31066#Annex4.41066#Annex4.41066#Annex51067#Annex51067#Annex5.11067#Annex5.11067#Annex5.21067#Annex5.21067#Annex61068#Annex61068#Annex6.11068#Annex6.11068#Annex71069#Annex71069#Annex7.11069#Annex7.11069#Annex7.21069#Annex7.21069#Annex81070#Annex81070#Annex8.11070#Annex8.11070#Annex91071#Annex91071

9.1 Billing Identifier (BID) Information (optional) N/A No
#Annex9.11071#Annex9.11071

Multiple networks can only be added into this AA.14 where they are in the same country. By entering more than one country into
your AA.14 you are in breach of the GSMA antitrust rules and legislation.
I.0.1 Changes Since Last Version
Annex0.10
Individual
Annex no:
Annex Name
(Section Name)
Changes Effected
0.1 Changes Since Last Version
1.1 Contact Points for Agreement Management (BRAV1,
BRAV2, BRAV3)
Updated contacts
1.2 International Roaming Contact List (BRAV1, BRAV2,
BRAV3)
Updated contacts
2.1 Services Supported (BRAV1, BRAV2, BRAV3)
2.2 Services Requested (BRAV1, BRAV2, BRAV3)
3.1 General IOT Definition (BRAV1, BRAV2, BRAV3) Clarification regarding Charging of Toll Free Numbers
3.1 International Roaming Inter Operator Tariffs (BRAV1,
BRAV2, BRAV3)
Clarification regarding Charging of Toll Free Numbers
No IOT Changes
No IOT Changes
No IOT Changes
3.2 Mailing List for TAP and Bulk SMS Data Transfer (BRAV1,
BRAV2, BRAV3)
3.3 Mailing List for Inter PMN Operator Invoice (BRAV1,
BRAV2, BRAV3)
3.4 Application Of Taxes (BRAV1, BRAV2, BRAV3)
3.5 Payment Information (BRAV1, BRAV2, BRAV3)
4.1 Inter Operator Customer Care Contact (BRAV1, BRAV2,
BRAV3)
4.2 Customer Service Numbers (BRAV1, BRAV2, BRAV3)
4.3 Customer Care Contact Numbers (BRAV1, BRAV2, BRAV3)
4.4 General Customer Care Information (BRAV1, BRAV2,
BRAV3)
5.1 Contact Points for Handling Test SIM and/or USIM Cards
(BRAV1, BRAV2, BRAV3)
5.2 Security (BRAV1, BRAV2, BRAV3)
6.1 National Requirements Impacting Subscribers (BRAV1,
BRAV2, BRAV3)
7.1 Information on Fraud Prevention Procedures (BRAV1,
BRAV2, BRAV3)
#Annex0.10

7.2 Information on NRTRDE Procedures (BRAV1, BRAV2,
BRAV3)
8.1 Billing & Transfer Information (BRAV1, BRAV2, BRAV3)
9.1 Billing Identifier (BID) Information (optional) (BRAV1,
BRAV2, BRAV3)
Please note: It is possible to repeat all Annexes where the information differs between TADIG codes.

Annex I.1 Agreement Management Principles (Operator Confidential) (BRAV1, BRAV2,
BRAV3)Annex11063
I.1.1 Contact Points for Agreement Management (Operator Confidential)Annex1.11063
Postal Address:
VIVO SA
Av. Ayrton Senna, 2200 - Bloco2
2 andar - Barra da Tijuca
Rio de Janeiro - RJ 22775-003
Brazil
Delivery Address:
VIVO SA
Brazil
Contact Person:
Mariana Vieira Rangel Nunes
Roaming Manager
Tel: +55 21 9906 7611
Mobile: +55 21 9906 7611
Fax: +55 21 9906 6307
Email Address: [email protected]
Suzana Soares Duprat
Tel: +55 21 99066822
Service Hours
Monday to Friday: 09:00 to 18:00
General Contact Information
Website Email Fax Phone from GSM Phone from PSTN Short Code
http://www.vivo.com
.br/portal/roaming_in
ternacional_home.ph
p
[email protected]
o.com.br+55 21 9906 6307 +55 21 9906 7611
CAMELCleiton Pinheiro
Tel: +552199067597
#Annex11063#Annex1.11063

Bruno Quintas
Tel: 552199066899
GPRSCleiton Pinheiro
Tel: +552199067597
Bruno Quintas
Tel: 552199066899
SMS InterworkingKeila Bonow
Tel: + 55 21 9906 7253
MMS InterworkingKeila Bonow
Tel: + 55 21 9906 7253
3GCleiton Pinheiro
Tel: +552199067597
Bruno Quintas
Tel: 552199066899

I.1.2 International Roaming Contact List (Operator Confidential)Annex1.21063
Postal Address:
VIVO SA
Brazil
Delivery Address:
VIVO SA
Brazil
Contact Person:
Mariana Vieira Rangel Nunes
Tel: +55 21 9906 7611
Mobile: +55 21 9906 7611
Fax: +55 21 9906 6307
Suzana Soares Duprat
Tel: +55 21 99066822
Cleiton Pinheiro
Tel: +552199067597
Herica Alves
Tel: +552199066254

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