International Roaming Agreement - Individual Annexes · PDF file0 Revision Sheet for...

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  • This is a non-binding permanent reference document of the GSM Association.

    Security Classification Category:

    Restricted - Members X

    Restricted - Associate Members X

    NOTE: The normal security markings for RESTRICTED documents are waived on this document to allow for ease of

    duplication. This waiver does not release the control requirements for GSM Association RESTRICTED documents.

    Copyright Disclaimer

    GSM Association 2008

    The information in this document and the GSM logo are the property of the GSM Association. Access to and distribution of this

    document is restricted as specified by guidelines established by the GSM Association.

    International Roaming Agreement - Individual Annexes6.0

    November 2008

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

  • Annex I.0 Revision Sheet for Individual Annexes BRAV1, BRAV2, BRAV3Annex00

    Individual

    Annex no:

    Annex Name

    (Section Name)

    Annex

    Reference

    (Enter TADIG

    Code/s and IOT

    represented)

    Revision

    Status

    (MM-DD-YYYY)

    Revised

    this

    Version

    0 Revision Sheet for Individual Annexes

    0.1 Changes Since Last Version 07-26-2011 Yes

    1 Agreement Management Principles BRAV1, BRAV2, BRAV3

    1.1 Contact Points for Agreement Management 07-26-2011 Yes

    1.2 International Roaming Contact List 07-26-2011 Yes

    2 Services BRAV1, BRAV2, BRAV3

    2.1 Services Supported 07-18-2011 Yes

    2.2 Services Requested 07-18-2011 Yes

    3 Billing and Accounting BRAV1, BRAV2, BRAV3

    3.1 International Roaming Inter Operator Tariffs For Circuit Switched Traffic Standard 06-16-2011 Yes

    3.1 International Roaming Inter Operator Tariffs For Packet Switched Traffic Standard 01-29-2010 No

    3.1 International Roaming Inter Operator Tariffs For Reciprocating IOT 09-09-2009 No

    3.2 Mailing List for TAP and Bulk SMS Data Transfer 02-03-2011 No

    3.3 Mailing List for Inter PMN Operator Invoice 07-26-2011 Yes

    3.4 Application Of Taxes 01-29-2010 No

    3.5 Payment Information 09-09-2009 No

    4 Customer Care BRAV1, BRAV2, BRAV3

    4.1 Inter Operator Customer Care Contact 10-20-2010 No

    4.2 Customer Service Numbers 06-05-2008 No

    4.3 Customer Care Contact Numbers 06-05-2008 No

    4.4 General Customer Care Information 06-05-2008 No

    5 Technical Aspects BRAV1, BRAV2, BRAV3

    5.1 Contact Points for Handling Test SIM and/or USIM Cards 09-09-2009 No

    5.2 Security 06-05-2008 No

    6 Data Privacy BRAV1, BRAV2, BRAV3

    6.1 National Requirements Impacting Subscribers 02-03-2011 No

    7 Fraud Prevention Procedures BRAV1, BRAV2, BRAV3

    7.1 Information on Fraud Prevention Procedures 06-05-2008 No

    7.2 Information on NRTRDE Procedures 06-05-2008 No

    8 Billing Annexes BRAV1, BRAV2, BRAV3

    8.1 Billing & Transfer Information 07-26-2011 Yes

    9 BID Annexes BRAV1, BRAV2, BRAV3

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 2

    #Annex00#Annex00#Annex00#Annex0.10#Annex0.10#Annex11063#Annex11063#Annex1.11063#Annex1.11063#Annex1.21063#Annex1.21063#Annex21064#Annex21064#Annex2.11064#Annex2.11064#Annex2.21064#Annex2.21064#Annex31065#Annex31065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.11065#Annex3.21065#Annex3.21065#Annex3.31065#Annex3.31065#Annex3.41065#Annex3.41065#Annex3.51065#Annex3.51065#Annex41066#Annex41066#Annex4.11066#Annex4.11066#Annex4.21066#Annex4.21066#Annex4.31066#Annex4.31066#Annex4.41066#Annex4.41066#Annex51067#Annex51067#Annex5.11067#Annex5.11067#Annex5.21067#Annex5.21067#Annex61068#Annex61068#Annex6.11068#Annex6.11068#Annex71069#Annex71069#Annex7.11069#Annex7.11069#Annex7.21069#Annex7.21069#Annex81070#Annex81070#Annex8.11070#Annex8.11070#Annex91071#Annex91071

  • 9.1 Billing Identifier (BID) Information (optional) N/A No

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 3

    #Annex9.11071#Annex9.11071

  • Multiple networks can only be added into this AA.14 where they are in the same country. By entering more than one country into

    your AA.14 you are in breach of the GSMA antitrust rules and legislation.

    I.0.1 Changes Since Last Version

    Annex0.10

    Individual

    Annex no:

    Annex Name

    (Section Name)

    Changes Effected

    0.1 Changes Since Last Version

    1.1 Contact Points for Agreement Management (BRAV1,

    BRAV2, BRAV3)

    Updated contacts

    1.2 International Roaming Contact List (BRAV1, BRAV2,

    BRAV3)

    Updated contacts

    2.1 Services Supported (BRAV1, BRAV2, BRAV3)

    2.2 Services Requested (BRAV1, BRAV2, BRAV3)

    3.1 General IOT Definition (BRAV1, BRAV2, BRAV3) Clarification regarding Charging of Toll Free Numbers

    3.1 International Roaming Inter Operator Tariffs (BRAV1,

    BRAV2, BRAV3)

    Clarification regarding Charging of Toll Free Numbers

    No IOT Changes

    No IOT Changes

    No IOT Changes

    3.2 Mailing List for TAP and Bulk SMS Data Transfer (BRAV1,

    BRAV2, BRAV3)

    3.3 Mailing List for Inter PMN Operator Invoice (BRAV1,

    BRAV2, BRAV3)

    3.4 Application Of Taxes (BRAV1, BRAV2, BRAV3)

    3.5 Payment Information (BRAV1, BRAV2, BRAV3)

    4.1 Inter Operator Customer Care Contact (BRAV1, BRAV2,

    BRAV3)

    4.2 Customer Service Numbers (BRAV1, BRAV2, BRAV3)

    4.3 Customer Care Contact Numbers (BRAV1, BRAV2, BRAV3)

    4.4 General Customer Care Information (BRAV1, BRAV2,

    BRAV3)

    5.1 Contact Points for Handling Test SIM and/or USIM Cards

    (BRAV1, BRAV2, BRAV3)

    5.2 Security (BRAV1, BRAV2, BRAV3)

    6.1 National Requirements Impacting Subscribers (BRAV1,

    BRAV2, BRAV3)

    7.1 Information on Fraud Prevention Procedures (BRAV1,

    BRAV2, BRAV3)

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 4

    #Annex0.10

  • 7.2 Information on NRTRDE Procedures (BRAV1, BRAV2,

    BRAV3)

    8.1 Billing & Transfer Information (BRAV1, BRAV2, BRAV3)

    9.1 Billing Identifier (BID) Information (optional) (BRAV1,

    BRAV2, BRAV3)

    Please note: It is possible to repeat all Annexes where the information differs between TADIG codes.

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 5

  • Annex I.1 Agreement Management Principles (Operator Confidential) (BRAV1, BRAV2,

    BRAV3)Annex11063

    I.1.1 Contact Points for Agreement Management (Operator Confidential)Annex1.11063

    Postal Address:

    VIVO SA

    Av. Ayrton Senna, 2200 - Bloco2

    2 andar - Barra da Tijuca

    Rio de Janeiro - RJ 22775-003

    Brazil

    Delivery Address:

    VIVO SA

    Av. Ayrton Senna, 2200 - Bloco2

    2 andar - Barra da Tijuca

    Rio de Janeiro - RJ 22775-003

    Brazil

    Contact Person:

    Mariana Vieira Rangel Nunes

    Roaming Manager

    Tel: +55 21 9906 7611

    Mobile: +55 21 9906 7611

    Fax: +55 21 9906 6307

    Email Address: [email protected]

    Suzana Soares Duprat

    Tel: +55 21 99066822

    Email Address: [email protected]

    Service Hours

    Monday to Friday: 09:00 to 18:00

    General Contact Information

    Website Email Fax Phone from GSM Phone from PSTN Short Code

    http://www.vivo.com

    .br/portal/roaming_in

    ternacional_home.ph

    p

    [email protected]

    o.com.br+55 21 9906 6307 +55 21 9906 7611

    CAMELCleiton Pinheiro

    Tel: +552199067597

    Email Address: [email protected]

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 6

    #Annex11063#Annex1.11063

  • Bruno Quintas

    Tel: 552199066899

    Email Address: [email protected]

    GPRSCleiton Pinheiro

    Tel: +552199067597

    Email Address: [email protected]

    Bruno Quintas

    Tel: 552199066899

    Email Address: [email protected]

    SMS InterworkingKeila Bonow

    Tel: + 55 21 9906 7253

    Email Address: [email protected]

    MMS InterworkingKeila Bonow

    Tel: + 55 21 9906 7253

    Email Address: [email protected]

    3GCleiton Pinheiro

    Tel: +552199067597

    Email Address: [email protected]

    Bruno Quintas

    Tel: 552199066899

    Email Address: [email protected]

    GSM International Roaming AgreementIndividual Annex for VIVO S.A., Brazil

    AA.14 Template Version 6.0RESTRICTED

    Version: 07-26-2011 Page 7

  • I.1.2 International Roaming Contact List (Operator Confidential)Annex1.21063

    Postal Address:

    VIVO SA

    Av. Ayrton Senna, 2200 - Bloco2

    2 andar - Barra da Tijuca

    Rio de Janeiro - RJ 22775-003

    Brazil

    Delivery Address:

    VIVO SA

    Av. Ayrton Senna, 2200 - Bloco2

    2 andar - Barra da Tijuca

    Rio de Janeiro - RJ 22775-003

    Brazil

    Contact Person:

    Mariana Vieira Rangel Nunes

    Tel: +55 21 9906 7611

    Mobile: +55 21 9906 7611

    Fax: +55 21 9906 6307

    Email Address: [email protected]

    Suzana Soares Duprat

    Tel: +55 21 99066822

    Email Address: [email protected]

    Cleiton Pinheiro

    Tel: +552199067597

    Email Address: [email protected]

    Herica Alves

    Tel: +552199066254

    Email Address: [email protected]