International response - Patrick Dealtry - Safety & Health Expo 2014

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International response

Patrick Dealtry, Director, Lone Working Servicesand

Chairman BSIA Lone Worker Section.

Agenda

• The problem• Current solutions• The future

2Lone Working Group Ltd

The problem


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• 50,000,000 journeys abroad by UK citizens last year

• 19,000 requests for consular help

International travel

Lone Working Group Ltd

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Duty of care still applies even when travelling abroad

• Finding a response within a country

• Finding a response when travelling to someone else's country

2 areas of interest


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• Proportionate & timely• Range of situations• Three response essentials:

– Location– Identity– Situation

• Confidence that the response services will respond

• Response services have confidence in your request

Basics for response


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Be prepared


• Accident• Illness• Terrorism• Violence• Theft• Abuse• Natural disasters

Current solutions


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• UK; 999 and 112

• Europe;112

• North America; 911

• Other countries have different systems, e.g. Brazil; 190 (112 on mobiles)

• Problems; language, culture, contact, emergency services coverage

Emergency numbers


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• Embassies and consuls

• Travel advice

• Advice & assistance on various situations; loss of passport, victim of violence

• Not an emergency service

Foreign & Commonwealth Office


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• International SOS

• Frontier Medex

• Northcott Global Solutions

• Global Response

Commercial services


Use of Lone Worker services


Location, ID and situation

Position and ID.Communicated to ARC through mobile phone network.

Position and ID.Communicated to ARC through satellite network.

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• Use the Lone Worker services of the country you are in

• E.g. UK - Use UK Lone Worker services

• E.g. In Germany use German Lone Worker services

Within a country


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• In-country office

• Find Lone Worker services of the country you are in which can;

– a) operate in the country to which you are travelling

and

– b) can provide a emergency response in that country

• E.g. The UK service that provides the response in Germany or wherever.

Travelling in another country


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• UK ARC has existing arrangement with ARC or equivalent in the country of travel

• Activate device to UK ARC

• Details passed from UK ARC to ARC in country of emergency

• That ARC passes details to emergency services

• Issues:

– Pre-existing arrangements

– Language

– Culture

How it works


The future


Reminder

• Location• Identity• Situation


Future service

Providing an emergency response in the maximum

number of countries Building on existing

Lone Worker based services


Difficulties

• Language• Varied cultures• Availability• Reliability• Recompense/reward• Expectations


Response providers

• Emergency services • Security companies• SAR• High level commercial services


Solutions• Commercial service• Network of monitoring & responding

organisations• Web based systems• Existing locating and communication

technology• Travel insurance• Mass market


Standards

• UK• European• International


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Is the demand there?

Demand


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• Still have a duty of care• Need for a timely & proportionate

response• Some international response

services do exist• Emerging solutions

Summary


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The alternative?


LWG 16/5/201227

Thank you

Patrick Dealtry

[email protected]

International response - Patrick Dealtry - Safety & Health Expo 2014

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