Session 1 – Destination and Product Development: Learn Best Practices from Around the World!

James Duguid – Commercial Director Saga Cruises

Saga - Classic Cruising

Saga Sapphire – New for 2012Gross Tonnage: 38,808 Passengers: 706

Saga RubyGross Tonnage:Passengers:

Quest for Adventure

Quest for Adventure sets sail in 2012 to new and exciting destinations across Central and North America. Experience the jungles of Central America, taking in ancient Mayan ruins and exotic wildlife, or enjoy a touch of whale spotting as you cruise along Canada's coast.

What's includedTravel insurance A range of tailor made excursions All on-board gratuities Entertainment and activities Welcome cocktail party and Captain’s Dinner All meals onboard, including 24-hour room service UK mainland travel service to your departure airport

Our discovery cruises take you to some of the world’s most extraordinary places

01 Sep Reykjavik, Iceland

06 Sep St John's, Newfoundland

08 Sep L'Anse aux Meadows, Newfoundland

09 Sep Red Bay, Labrador

10 Sep Woody Point, Newfoundland

11 Sep Corner Brook, Newfoundland

13 Sep Charlottetown, Prince Edward Island

14 Sep Pictou, Nova Scotia

15 Sep Sydney Nova Scotia

16 Sep Halifax, Nova Scotia

17 Sep Halifax Nova Scotia to UK

What motivates our customers to book a particular itinerary?

• Intriguing places… unusual destinations• Sometimes only accessible by sea!• Different - somewhere they haven’t been to

before• The chance to explore fascinating cities, towns &

villages• Exotic locations• Picturesque scenery

Operational Aspects• Passenger Experience

• Attractive berths close to main attractions• Passenger handling facilities ashore• Smooth immigration process

• Berths available• Difficulties of tender operations – weather dependent and problem for less mobile

passengers • Aids storing, watering, etc.

• Services• Bunkers - specific requirements for older/smaller vessels• Stores – local supplies

• Regulation• Keep within practical levels

• Costs• Port costs, passenger taxes, light dues, tug costs, garbage costs, stevedoring, shore

excursions, etc must be competitive within region