International Business

OverviewV.M.KumarSr. Vice President – International Business

www.sifycorp.com

CONTENTS

• Why go global now ?• Business lines• Opportunity• IMS Overview• eLearning Overview• Expansion Plans

Why go global now ?

• IT Services outsourcing opportunity – huge growth– Indian IT / ITES outsourcing projected at $32 Billion for

2008

• Sify did not participate in this opportunity until late 2003, due to ownership of Sify by Satyam

• Higher profitability from international revenues• Late entrant, but several early stage lines of business

still open• Strong competencies built through domestic business

– Network operations– Datacenter operations

• Access to talent – ready pipeline from domestic operations

• Leverage technology infrastructure investments already made

Enterprise Services - International

• eLearning content services•Content Mgmt

•Learning Technology Services

Enterprise Infrastructure Services

EnterpriseeLearningServices

• Infrastructure Management• Infra Projects / Consulting

•Security Consulting• Managed Security Services

• Hosting Services•Enterprise Appln Management

Infrastructure Management Services

Domain of the CTO

Business Analysis & functional

Specification

Technical Design

Document

Application Development

Functional Testing

StagingPerformance

& Load Testing

Deploy to Production

Environment

Production Support

CIO

BAO CTO

BH

Sify Infrastructure Services - Focus

N/W Mgmt Server Mgmt Infrastructure Application

Support

Security

Op

era

tion

s S

up

port

Our Domain

Worldwide Infrastructure Services Market

• The worldwide market for Infrastructure Support Services is $135 billion, growing to about $154 billion in 2008 (Gartner, July 2004)

• The North America total spend for IT management, which includes operations management, application management and helpdesk management, was $66 billion in 2003, growing to $80 billion in 2008.

• The IT process management spend was $49 billion in 2003, expected to grow to $75 billion in 2008 (Gartner, July 2004)

“More businesses are examining their core vs. noncore competencies than ever before and have continued to embrace

[…] outsourcing as a catalyst for organizational focus.”“Increased reliance on nondomestic, global delivery models will

coincide with the growth of process management services in all regions during the five-year forecast period.”

– Quotes from Gartner report, July 2004

•

FIRMS WILL CONTINUE TO MOVE INFRASTRUCTURE MANAGEMENT OFFSHORE

Offshore infrastructure outsourcing will increase as organizations focus on achieving cost savings —

increasingly, with a strategy or mandate by CFOs to increase spending with offshore providers. In a recent Forrester survey of 42 North American IT decision-makers, 24% indicated that in 2005, they would consider using offshore resources for infrastructure management and monitoring. For good reason — in the US alone, infrastructure management is a $90 billion market, growing at 7% per annum

Global IT infrastructure services delivered from remote sources (such as onshore,nearshore or offshore) are a new form of delivery for a mature service category

IT infrastructure services are undergoing important market changes, and many layers of IT infrastructure services are shifting to a global remote delivery model. This market is still nascent.

Predictions

• By 2012, 50% of the labor hours for global IT infrastructure service delivery for commercial clients will shift from on-site support to remote delivery (0.8 probability).

• By 2009, large clients will be expected to deliver remote infrastructure delivery service as a requirement in the majority of new outsourcing deals (0.7 probability).

Enterprise Infrastructure Services & Solutions

Plan/Assess

(Consulting)

Design(Consulting)

Implement/Migrate

Manage

•Infrastructure Consulting (Networks; Security; Storage)•ITIL & ISMS Assessment•Enterprise Security Compliance•DR/BCP Solutions

•DataCenter Design•Infrastructure/Server Consolidation•DR/BCP Design•NOC/SOC Design•HelpDesk & Support Center

•DataCenter Implementation•DR/BCP•Messaging Infrastructure•Process: BS20001; ITIL•NOC-Command Center•Systems Integration (Security; Storage & Network)

•DataCenter Management•Network Management•Desktop Management•Server Management (AppServers, Database, etc)•Security Management•Application Management•Hosting•Service HelpDesk

Infrastructure Life Cycle Services

INFRASTRUCTURE MANAGEMENT SERVICES

NETWORK MANAGEMENT

Routers, Switches, VoIP devices, Network Links

SECURITY MANAGEMENTFirewalls, Intrusion

Protection Systems, VPNs, PKI, AAA Tools

DATA CENTER MANAGEMENT

Servers, Databases, Messaging, Storage

Systems

END USER SERVICESService Desk, Desktop Support, Application Packaging & Distn.

Process Consulting, Audits & Reviews

Availability Management

Asset Management, Patch Management

Problem, Change & Configuration Management

Pro-active Monitoring & Incident Management

Implementation / Migration SupportIT

IL c

om

plia

nt

pro

cess

es,

SLA

dri

ven

eng

ag

em

ents

THE SIFY EDGE

SPECIALIST IN REMOTE

INFRASTRUCTU

RE MANAGEMENT

SERVICES

EXPERIENCE

ENGAGEMENT

GOVERNANCE

EXPERTISEPROCESSES

SERVICE INFRASTRUCT

URE

COMPETENCIES ACROSS LEADING VENDORS

BEA Weblogic

IBM Webspher

e

MS.NET

Oracle App

SAP Netweaver

Sun JES

Cisco NetscreenCheckpoint

ISS Verisign

CA-Netegrit

y

APPLICATION SERVER

SECURITY

MS Windows

Sun Solaris

IBM AIX

HP-Ux Redhat Linux

Oracle Sybase

MS-SQL MySQL

SERVER OPERATING

SYSTEM

DATABASES

Nortel JuniperCisco ExtremeNETWORK DEVICES

CA HPIBM Tivoli

Compuware

Mercury

Progress Sonic

MANAGEMENT TOOLS

“ALWAYS ON” SERVICE INFRASTRUCTURE

• Capacities on 4 cable systems on diverse oceanic paths - Trans Atlantic & Trans Pacific

• 99.99% connectivity available till our international peering points at NY, LA, London & HK

•Peering arrangements with major network providers

MPLS IP VPN

Customer Global

Network

Customer Data Center

SIFY Cloud 99.99% Uptime

• N + 1 redundancy

• Secure - Physical & Information level

• Customizable to client security policies

CC

Level 3 Data

Centers

CC – COMMAND CENTER

ITIL Based Processes

NMS

C M D B

C M D B

Trouble Ticket Engine

Knowledgebase

ChangeWorkflow

ThresholdMonitoring

Service LevelAgreements

EscalationEngine

ConfigurationBaselines

Change Management

CapacityManagement

Service Desk

IT ServiceContinuity

ManagementReportsEngine

Incident Management

ProblemManagement

SLAManagement

AvailabilityManagement

16

ROBUST OFFSHORE DELIVERY MODEL

Onsite Co-ordination

Scoping, Knowledge Acquisition, Project Co-ordination, Hands & Eye

Support

Level 1 Support

Level 2 & 3 Support

Remote Monitoring

Pro-active Performance Monitoring, Threshold Alerts,

Dashboard Reporting

Incident Management, Service Desk for escalations, knowledge

repository

Problem mgmnt, Change mgmnt, Performance mgmnt

70 – 90 % OFFSHORE

ITIL BEST PRACTICES

RISK MITIGATED GRADUAL

TRANSITION

ONGOING RISK MANAGEMENT

WORLD CLASS – GLOBAL DELIVERY TEAM

•Network certifications: CCNA/ CCNP/ CCIE• System Certifications : RHCE, SCSA,SCNA,MCSE,MCSD• Database certifications : OCP, OCA, MCDBA• Security certifications: CISSP, CISA, BS7799 auditors•Process certifications: ITIL, Six Sigma• Architecting skills: J2EE, MS.NET

59%

36%

5%

Upto 5

5 to 12

Above 12

Team Strength – 1,000 and growing

YEARS OF WORK EXPERIENCE

NEAR 20% of RESOURCES ARE ITIL CERTIFIED

Information on Infrastructure - Information on Infrastructure - Built around ITIL frameworkBuilt around ITIL framework

Single Window to measure Infrastructure performance

Functionalities of FCAPS

Policy based Authentication

Enable customers to measurethe service

View your Complete Infrastructure

Service Portal – iONi Information On Infrastructure

Extensive ReportingRole based Dashboard viewsPowerful Self Service Functions

Availability StatisticsReports availability based on Device type, Location & Groups

Outage & Resolution meterDisplays down alertsDisplays faults resolved

IONI - Customizable Dashboard

Trouble ticket statisticsTrend / SLA / Status based reporting of tickets

Inventory reportReport based on Type, LocationGroups & Monitoring tool

IONI – Incident & Change Management

Enhanced web reports SLA based reports

Customizable reports Trend Analysis

Value Proposition

MULTI LEVEL ENGAGEMENT VALUE

Impact on Business Strategy

Process

Business

•Cost reduction savings to 50%•Enhanced Customer Satisfaction : Pro-active approach

• Enhanced Productivity - ITIL Best Practices• Reduced Noise Levels - Root Cause Analysis with Six Sigma

•Business Service Management•Business Impact Analysis

Operations

“Sify Is Best Suited For Discrete Offshore Remote Management”

Forrester Wave TM : Global Delivery Infrastructure Management – December 2005

Getting there…

Testimonials

               

“When I stepped in to Sun Chemical two and half years back, there was no consistent model to manage our infrastructure across 312 locations; A few months after the Sify engagement began, I got a unified view of my entire infrastructure across all locations sitting at my desk. It was a great relief and I felt we were more secure.” – Scott Carcillo, CIO, Sun Chemical Corp, March 2006

“They were the only off-shore vendor who had their own tool and did not have to use any one else’s solution to manage our network. That made their total pricing dramatically different from other offshore vendors.” – Joe Simon, Group CIO, Viacom

Target Market & Customers

• Primary target market – USA, UK, M.East

• Any medium to large corporation, across all verticals (>$200 MM revenues, 1000+ employees)

• Size of infrastructure: – 200+ servers in datacenter type or distributed

environment; or– 200+ network devices on WAN; or– 20+ on-site staff for infrastructure management

• Minimum engagement size $300K in Year 1

Sify eLearning…

eLearning Services

Custom Content Creation

Computer based training

Web based trainingInstructor led

training

Innovative learning M-LearningGame based

trainingTraining aids

Learning infrastructureLMS

implementationLMS customization Help desk support

Learning applicationsApplication

development

Implementation of 3rd party

applicationsL1/L2/L3 support

Globalization services Multi lingual translation

Localization

Current Global Market Size

Segment 2005 (in US $ bn) 2010

Courseware based elearning 4.5 4.3

Interactive Information Modelling 3.5 4.9

Collaboration 2 6Simulation 1.3 2.5

Embedded Learning 0.5 2.6Total 11.8 20.3

As per Ambient Reports

SegmenteLearning Total Corporate Education Govt

2005 3.28 1.84 1.28 0.212010 12.18 8.16 3.47 0.55

As per Frost and Sullivan Reports

Revenues by SegmentYear Content Infrastructure Services

2005 1.52 0.71 1.052010 7.8 1.8 2.58

As per Frost and Sullivan Reports

Competition

•TIS

•NIIT

•LionBridge

•Hurix, BrainVisa, Mentorix, eMantras

Sify eLearning is 3rd in this space

Sify eLearning - Capabilities

End-to-end provider of Learning services

Over 5 years of strong industry experience

200+ Skilled Personnel (Instructional designer, language editors, SME,

Technical writer, Graphic, Designer, Cross functional experience)

Domain specific SME’s on Technologies, Software, Soft-skills and Training

Adherence to SCORM, AICC, LMS RTE and 508 Standards

ISO 9001:2000 Certified by DNV and Processes complying with SEI CMMI

Level 3

SABA Solution Partner

Innovation in delivery

• Delivered content rich learning courses on PDA for Cisco

• Physical modeling as a value added services for GE

Two Brandon-Hall Golds in 2006 !

- Mobile Learning Solution for Cisco

- Custom Content for GE Energy Services

Demos

• http://202.144.75.90/ciscoreview/Brandon-Hall/qlm-pda-video.html

http://202.144.75.100/gereview/GE_PATAT_GenBrush/start.htm

Sify International Business – Expansion Plans

• Current– Offices in CA, NJ, Dubai

– 4 Sales + 1 A/c Mgmt in USA

– 1 Sales in Dubai

• In 2007-08– Additional office in London (by Mar ’07)– Unify sales team (across services)– Strengthen sales team to 27 resources across USA,

UAE, UK / Europe

www.sifyims.com www.sifyelearning.com

Thank You !