Interlog Summer 2010: Service Parts Supply Chain and Reverse Logistics Conference

Service Supply ChainOptimization Workshops –June 14, 2010

“Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the need for increased efficiencies would find Interlog Summer both highly educational and

thought provoking. Add to that the contacts and networking pieces and the three-day event becomes a must attend.” – Hank Coleman, CEO, Open Labs

Interlog Summer AttendeeIndustry Breakdown:■ 20% Computer &

Networking

■ 20% Medical Device/Equipment

■ 20% Telecommunications

■ 20% Other Electronics

■ 10% Other High TechManufacturing

■ 5% Semiconductors

■ 5% Office Automation/Data Storage

These workshopsaddress the hottest,most critical issues inservice parts logistics andfollow a format that supports proactivelearning and the most effective methods forsolutions sharing with your peers:• Business Process Re-Engineering For

Efficiencies And Cost Savings InReverse Logistics

• Reverse Logistics OperationsOptimization

• The Latin America Service SupplyChain: Operating Better, Faster, AndCheaper

• Benchmarking Service Parts LogisticsTo Create Improvements And AdaptBest Practices

51+ Industry Leading Speakers Including:Mark Colaluca, VP TechnicalServices Global Parts SupplyChain, Hewlett-Packard

Rick Cameron, VP andGeneral Manager,Customer Support Services,Glass House Technologies

Tom Dadmun, VP PMO -Program ManagementOffice, ADTRAN

Mike Maris, Global Leadand Senior Director,Transportation, Distribution& Logistics, Motorola

Nigel Weston, VP, SupplyChain Management, ElektaLimited

Sean McNamara, VPOperations Support, NikonPrecision

William Eliason, Global Warranty Controller,Sun Microsystems

Ed Bonefont, Director WW SupportServices, Ortho ClinicalDiagnostics

Mark Hessinger, ExecutiveDirector, WorldwideCustomer Service, GerberScientific

Mark Brienzi, WorldwideDirector, Service PartsSupply Chain, EastmanKodak Company

Expand your network at themost senior-level servicesupply chain conference inNorth America. See page 2 for details

June 14-16, 2010 • The Omni Hotel, San Diego, CAwww.InterlogSummer.com

The premier service parts supply chain andreverse logistics conference

SPONSORED BY:

ORGANIZED BY:

Discounted Pricing Available!See page 11 for details.

p. 646-200-7530 f. 646-200-7535

[email protected] www.InterlogSummer.com REGISTER NOW!

Matt Andersen, District Director,Export Assistance Center, U.S.Dept. of Commerce / U.S.Commercial Service

Steve A. Melnyk, Ph.D.Professor of Operations & Supply ChainManagement, Michigan State UniversityEli Broad Graduate School of Management

Plus these Guest Speakers!

Largestspeaking

faculty in 5years!

ManufacturersOnly!

DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations

Kevin Cada, Global Service Parts Supply Chain Manager, GE Healthcare

Erik Alberts, Senior Manager, Service OperationsCustomer Assurance, Cisco Systems, Inc.

Paul Goodman, Director Global Logistics, BackupRecovery Systems Division, Data Domain

Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North America

Paul Rades, Global Customer Solutions and Lean Six SigmaManager, GE Healthcare

Steve Blaz, Strategic Business Consultant – Global Service Operations, Steve Blaz & Associates

Rusty WaltherVP Global Service and Support,3PAR

Ed Romson, Senior Director, Global Customer Care,Plantronics

Bruce Shadmehri, Senior Director, Support Operations, NetApp

Linda McFarlandDirector, Business Development, Multi-VendorServices, Pitney Bowes

Dane ChoppSenior Manager, Service Deliver OpsCisco Systems, Inc.

Gain Cross Industry Perspective From Manufacturers In:

Table Of Contents:

DOUBLE Your Profitability In Your After-Sales Repair And Service Parts Operations

The premier service parts supply chainand reverse logistics conference

Expand your network at the most senior-level service supply chain conference inNorth America. You should attend InterlogSummer if you are a Director, VP, SVP, or GeneralManager of:• Service Logistics• Reverse Logistics• Service Operations• Spare/Service Parts• Repair & Refurbishment• Service Supply Chain• Aftermarket Support• Customer Support• Customer Service • Global Logistics &

Operations

• Inventory Management• Forecasting • Warranty• Support Operations• Customer Care/Customer

Satisfaction• Continuous Improvement• Service Parts Material

Planning & Procurement• After-Sales Supply Chain

• Identify revenue-generating opportunities in theaftermarket at the VIP Think Tank – Invitation-only, closed-door environment for executive-level manufacturers only

• Choose from 11 Roundtable Discussions:• Customize your experience by diving into the topics

most critical to the profitability of your service supplychain

• Take a more active learning approach by debating anddissecting solutions with your peers in this interactiveformat

• Learn from and recognize the forward-thinking industryinnovators at the Service Supply Chain Awards Luncheon

• Benchmark against your peers and competitors to learnyour strengths and weaknesses and gain upper managementsupport for change initiatives through real-time audiencepolling on June 15

• Gain TANGIBLE, TACTICAL take-aways from 51+speakers as they follow the 5-Step Presentation Format –guaranteeing value!

Who Will You Meet At InterlogSummer

Even More Value At InterlogSummer This Year:

Service Supply Chain Awards Luncheon .................................3

Service Supply Chain Optimization Workshops.......................4

Main Conference Day One.....................................................5

VIP Think Tank .......................................................................6

Main Conference Day Two.....................................................8

About Our Sponsors ............................................................10

About Our Media Partners ...................................................10

Conference Pricing & Team Discounts ..................................11

Hotel Information ................................................................11

Phone: 646-200-7530 Fax: 646-200-7535 [email protected] www.InterlogSummer.com REGISTER TODAY

2

Turn to page11 for the best priceavailable!

Making Your Time AtInterlog Even MoreValuable:

Wednesday, June 16 • 12:35 – 1:35 pm

The Interlog Service Supply Chain Awards have been establishedto honor, recognize, and promote logisticians in high-techmanufacturing who have contributed to optimizing, innovating,and furthering the successes of our industry. The three awardcategories are:• Most Innovative Customer Support Initiative Award• Reverse Logistics Implementation Award• Service Parts Logistician Award

Let’s celebrate our successes after a hard year and strengthen ourcommunity of dedicated logisticians! Nominate your colleagues,and don’t forget to bring your team to support you when youtake home your award!

Judging will be completed by the Interlog Summer 2010Advisory Board.• Sean McNamara, VP Operations Support, Nikon Precision • Rick Cameron, VP and General Manager, Customer Support

Services, Glass House Technologies • Timothy Saur Ph.D., VP/COO, Durst Phototechnik, AG North

America • John Benardino, Senior Director of Post-Sales Operations,

Hewlett-Packard • James Verner, Director of Planning and Procurement, Apple Inc.

Nominate Your Colleagues: To submit nominations please visitwww.interlogsummer.com or contact Sara Mueller at 239-431-6328 or [email protected]. We’ll help you throughthe process.

Nomination Deadline: Nominations must be submitted byFriday, May 7, 2010. The winners of the Interlog Summer 2010Service Supply Chain Awards will be announced during theAwards Ceremony Luncheon on June 16.

Customize YourExperience At InterlogSummer!Bring a team and mix and match the sessionsto ensure all areas of your aftermarketoperations are optimized! Choose from:• 11 detailed roundtable discussions –

Deep dive into strategies for creatingefficiencies in the aftermarket. See pages 6and 8 for more details!

• 4 In depth workshops to drive greaterprofitability in service logistics

• 2 focused afternoon tracks: • Global Service Supply Chain

Optimization• Reverse Logistics Optimization

• VIP Think Tank participation: Uncover keyexecutive strategies for growing youraftermarket business - Invitation only

• Content-focused private breakfastbriefings with your peers

• And more!

SERVICESUPPLY CHAIN Awards

A Very Special

Thanks To The

Interlog Summer

2010 Advisory

Board!

5-Step Case Study Presentation: This year, all speakers are required to follow the following format to ensure you get moreTANGIBLE, TACTICAL TAKEAWAYS from thepresentations:

1 This was our challenge

2 This is what we did to overcome thechallenge

3 These are the results

4 This is what we would and would not doagain

5 Final slide lists the tangible, tactical takeawaysof the presentation

3Sponsors:

"Great opportunity to network with those who share the same enthusiasm in understanding the challenges to meet or exceedtheir customers’ requirements." – Paul Toms, Logistics Manager, Elekta Inc.

“Overall a very well run event, with high level engagement from the right level of peers. The key learnings and exchange ofideas makes this a must-attend event.” – Steve Blaz, Former VP Global Service Operations, Juniper Networks

Participate in solution-defining discussion with your senior-level peers in multiple interactive formats

SERVICE SUPPLY CHAINOPTIMIZATION WORKSHOPSMONDAY, JUNE 14, 2010

8:15 Workshop Registration & Breakfast

8:45 Chairperson’s Opening AddressSteve M. GuthrieVice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

9:00 - Workshop A: Business Process Re-Engineering For 11:00 Efficiencies And Cost Savings In Reverse Logistics

Steve BlazStrategic Business Consultant – Global Service OperationsSteve Blaz & Associates

What you will learn:• Implement strategic and business planning discipline in your reverse

logistics organization • Optimize reverse logistics business processes: Providing business

intelligence, process management, and Key Process Indicator (KPI)dashboards

• Restructure operations by transforming “context” transactionalorganizations into “Core” Program Management teams

How you will benefit:• If you are from a small company: Build the right reverse logistics

infrastructure in order to scale • If you are from a large company: Optimize your reverse logistics

operations for maximum efficiency • All companies: Reduce reverse logistics operational expense, increase

margins, and implement best practices • Do better for your customer, thus increasing long-term customer

satisfaction and loyalty

About your workshop facilitator:Throughout Steve Blaz’s career of over 25 years of success in worldwideservice and support, he implemented new approaches to ServiceTransformation. During this workshop, Steve will share with you hisexamples from both Cisco and Juniper, as well as examples from othermanufacturing clients. The explosive internet boom years at Cisco madeit possible to push the limits of conventional thinking for service. Theenvironment demanded that the capabilities and infrastructure had toscale the business at unprecedented rates. This made for anextraordinary learning environment. After the bust, the tables wereturned upside down and it was inherent to learn how to be the mostefficient and highly leveraged. During Steve’s tenure at Juniper, heleveraged the best practices to develop a strategic plan, implement theinitiatives and successfully make huge improvements in the ServiceOperations Organization.

11:00 - Workshop B: Reverse Logistics Operations1:00 Optimization

This workshop begins with industry experts debating the best methodsfor managing product repairs in an interactive panel discussion. Makesure to bring your questions for the panelists!

Then participate in three different roundtable discussions that will help

you optimize each piece of your reverse logistics operations, fromtechnology solutions to disposal and recycling.

PANEL: Determining The Best Repair Model To Meet Your CurrentRepair Needs

Ken UeltzenVP Business DevelopmentComtek

Bruce ShadmehriSenior Director, Support OperationsNetApp

What you will learn:• Examine your current repair operations to uncover inefficiencies and

excessive cost • Identify the different repair options available in the current marketplace• Outline the benefits vs. detriments of keeping your repair business in-

house vs outsourcing • Outsource to a 3rd party or to a contract manufacturer – what are the

pros and cons of these options?

#1 Enhancing Your Reverse Logistics Supply Chain With A FullyLeveraged IT Solution

Mike MarisGlobal Lead and Senior Director, Transportation, Distribution & LogisticsMotorola

#2 Establishing Strategic Locations For Your Depot Repair CentersTo Reduce Costs In Your Return Distribution Channel Moderator to be determined. Visit www.InterlogSummer.com for updates.

#3 To Repair Or Dispose?: Assessing The Most Economical Way ToManaged Returned Product

Tom DadmunVP PMO - Program Management OfficeADTRAN

How you will benefit:• Learn the successes and pitfalls in managing reverse logistics operations

from five workshop leaders – that’s over 10 different strategies you’llbring back to your office to improve your reverse logistics processes!

• Start conversations and develop contacts with other manufacturerstrying to solve the same challenges you are – Two heads are better thanone!

1:00 - Workshop C: The Latin America Service Supply Chain:3:00 Operating Better, Faster, And Cheaper

John SeheultSenior Director, Strategy & Development DHL Service Logistics – LATAM

What you will learn:• A two-way logistical challenge: how to create a better process for

getting product in and out of Latin America • Minimizing the amount of procedures necessary to effectively operate

REGISTER TODAY! Phone: 646-200-7530 Fax: 646-200-7535 [email protected] www.InterlogSummer.com 4

Responding to your feedback, Interlog has created four workshops addressing your most critical challenges in the aftermarket. And these workshopsfollow a format that you told us encourages the best learning environment and the most information sharing among your peers. Plus they are open tomanufacturers only to ensure solution sharing – not vendor pitching.

Workshop Format: (For Workshops A, C and D only. See workshop B below for more details on this exciting unique session!). The two hours will bedivided as follows.

15 Minutes: Participant ice-breaker and objective of workshop20 Minutes: Definition of challenges30 Minutes: Outlining of solutions

40 Minutes: Case study small group discussion 15 Minutes: Key findings and take-aways outlined

for all participants

Please note: These

workshops are for

manufacturers only!

DAY ONEMAIN CONFERENCETUESDAY, JUNE 15, 2010

5

7:30 Conference Registration & Breakfast In TheSolutions Zone

8:30 Welcome RemarksSara MuellerExecutive DirectorInterlog Summer

8:35 Chairperson’s Opening Address

8:50 Opening Keynote: Transforming HP’s Global PartsSupply Chain Operation Platform

Mark ColalucaVP Technical Services Global Parts Supply ChainHewlett-Packard

9:25 Evolving Service Logistics From “Evil Expense” To“Competitive Advantage”

Rusty WaltherVP Global Service and Support3PAR

• You can't be 'Best Of Breed' when you're mixed-breed or in-bred• I'd rather switch than fight• Cost reduction your customers will embrace• Understanding the 'Win-Win Fallacy'• The building blocks of the 'Perfect' support ecosystem• Why my predecessors failed

10:00 Examining The Current Economy And Its Effect OnAfter-Sales Service: One Year Later

Timothy Saur Ph.D.VP/COODurst Phototechnik, AG North America

• Reviewing the current status of US GDP vs. 2009’s status • Comparing the economic indicators in 2010 with 2009 and how that

has affected after sales service this past year • With a loss of predictability in the current economy, how can after-

sales service gain more understanding and control? • Uncovering how your customers’ needs and product lifecycles are

changing in the current economy so you can respond effectively andmaintain customer satisfaction

• Debating if the gap between service quality is still widening inresponse to the recession; how can you ensure your organizationmaintains high quality and your current customer base?

10:35 Benchmarking Polling SessionInterlog Summer’s Benchmarking Committee is crafting key areas forbenchmarking among your peers. We will notify you before theconference so you can bring to the event your benchmarking data –what a valuable homework assignment! Then through a quick pollingsession, we’ll gather your benchmarks and, after the event, analyze andshare with you the results of the benchmarking study.

Benchmarking areas:• Cost: Revenue• Inventory: Revenue• Fill Rate• On-Time Delivery• Cost Per Order• Cost Per RMA• Inventory Turns• Returns Percentage• Repair Quality Percentage• No Trouble Found Percentage• DOA Rates (From Repair)• Infant Mortality

Want to get involved in the Benchmarking Committee? Is there an areamissing that would be valuable for your organization to benchmark?Contact Sara Mueller at 239-431-6328 [email protected]

in and out of Latin America • Ensuring you have the right paperwork to move product across a

border • Sharing horror stories: What can you learn from others who have lost

hundreds of thousands of dollars in tariff and customs issues?

How you will benefit:• Meet contacts that will help you do business in Latin America more

cost-effectively and efficiently • Be in “the know” when it comes to Latin America’s supply chain.

You’ll no longer fall victim to unexpected or unwarranted costs • Cut expenses by implementing the cost-saving strategies identified in

this workshop to increase your bottom line

3:00 - Workshop D: Benchmarking Service Parts Logistics 5:00 To Create Improvements And Adapt Best Practices

Facilitator to be determined. Visit www.InterlogSummer.com forupdates.

What you will learn:• Understand the different types of benchmarking used in

organizations today and what resources are available to your team • Establish the best procedures to effectively carry out a benchmarking

process and weighing these against the costs of benchmarking

• Determine how to best benchmark all areas of service logistics• Create a plan to best use the benchmarking data you gather to make

both quick, immediate and longer-term improvements

How you will benefit:• Take part in real-time benchmarking with your manufacturing peers

to bring raw data back to your organization • Develop industry guidelines to measure your company against• Bring home a specific, detailed strategy to benchmark your service

operations and put in place practices to improve under-performingareas within your firm

• Create a solid network of peers to support ongoing benchmarkingand best practice identification for the life of your career

• Take home specific case study examples of how Fortune 500companies AND smaller, nimbler companies are determining bestpractices for service logistics

5:00 Chairperson’s Closing RemarksSteve M. GuthrieVice President Business Development, Lead Logistics Solutions - NA, Kuehne + Nagel, Inc.

5:05 Conclusion Of Service Supply Chain OptimizationWorkshops Day

Sponsors:


10:45 Morning Refreshment & Networking Break

11:20 Invite Only! VIP Think Tank: Key ExecutiveStrategies For Growing Your Aftermarket Business Moderators:

Marc BlouinVice President Operations Technology / Aerospace and Service Logistics AmericasDHL

Sean McNamaraVP Operations SupportNikon Precision

Mark HessingerExecutive Director, Worldwide Customer ServiceGerber Scientific

Rick CameronVP and General Manager, Customer Support ServicesGlass House Technologies

Back by popular demand!

This closed-door session, for executive manufacturers only, allows you toaddress the most-senior level issues impacting your service logisticsoperations; and perhaps most importantly, create a roadmap forbringing your organization into greater profitability as our industryrecovers from the recession. In a media- and vendor-free small group,boardroom setting you will establish:• Ways to raise the profile of your aftermarket service and grow your

aftermarket business• Strategies for gaining greater access and more interaction with your

customers• Critical key objectives for 2010-2011 and specific plans of active to

achieve those objectives

To request an invite to the exclusive session for you or your VIPexecutive, please contact Sara Mueller at 239-431-6328 [email protected].

Seating is extremely limited, so contact us early!

11:20 Customize Your Experience! AftermarketOptimization Interactive RoundtablesChoose Two (45 Minutes Each)How it works:Customize your experience at Interlog by choosing the roundtable topicmost relevant to your job function and service logistics challenges. Ourindustry experts will lead you through highly focused discussion withyour peers as you share successes and pitfalls on the topic at hand. After45 minutes you rotate to another table, and begin the constructivedebate all over again!

Want to participate in them all? Don’t worry! At the end of the sessioneach moderator will wrap up the most important findings from thediscussions with the entire audience – so you don’t have to miss a singleefficiency or revenue-generating strategy!

#1 Uncovering The True Costs Of Operating In Low-CostGeographies To Determine Where The Best Value Lies

Mike MarisGlobal Lead and Senior Director, Transportation, Distribution & LogisticsMotorola

• Clearly defining the value that you are expecting from partners in low-cost countries

• Comparing the quality you are receiving from low-cost countrypartners to that received in the U.S.

• Evaluating the cost model: Are transportation costs offsetting the valueof low-labor in other countries

• Establishing criteria that determines when to move your operationsback to the U.S.; putting in place a plan to make this transition mostsmoothly

#2 Exploring Opportunities In Multi-Vendor Product Support:Determining the Right Strategy for Service Optimization

Linda McFarlandDirector, Business Development, Multi-Vendor ServicesPitney Bowes

• Examining trends in creating service solutions to support multipleproduct brands

• Weighing the pros and cons of a multi-vendor services solution• Is doing nothing and operating your organization’s business as usual

an option• Evaluating what training and resources are needed to successfully carry

out multi-vendor support• How to determine if building your services, buying them or selecting a

partnership is the right choice to help increase competitive advantage,enhance customer satisfaction and expand your business

#3 Supply Chain Excellence In A Dynamic Parts DistributionEnvironment

Suranjan PramanikAVP & Head of Client Relationships, ManufacturingInfosys BPO

#4 Measuring The Performance Of Your Suppliers To ImproveSupply Chain Visibility And Minimize Risk

Andre WhiteDirector of Divisional Continuous ImprovementDoncasters

• Identifying ways to evaluate your suppliers; obtaining the necessarydata

• Using statistical methods to manage and improve supplier quality • Best practices for improving communication and working

collaboratively with suppliers

# 5 Maximizing Efficiencies In Reverse Logistics To Increase ROIAnd Customer Satisfaction

Dan GardnerVice President of Business DevelopmentATC Logistics & Electronics

12:50 Lunch For All Attendees

DAY ONE MAIN CONFERENCE CONTINUED

Track A – Global Service Supply Chain Optimization

1:50 Chairperson’s Afternoon AddressPaul MalametExecutive VP, Account Services and Business DevelopmentChoice Logistics

Concurrent Tracks – Choose Track A or B

Track B – Reverse Logistics Optimization

Chairperson’s Afternoon Address

4:55 Cocktail Reception After a day packed with learning and brainstorming, it’s time to relax with a cocktail or two! Have a drink with colleagues old and new, build bridgesacross companies, and develop the professional networks that can help you and your service business in years to come. The key relationships meanthe next time you have an issue; you can just pick up the phone to a colleague and hash out a solution. Don’t forget to bring your business cards!

5:55 Conclusion Of Interlog Summer Main Conference Day One

7

DAY ONE MAIN CONFERENCE CONTINUED

2:00 Using Predictive Analytics And Remote Monitoring ForBetter Service And Parts Planning

Ed BonefontDirector WW Support ServicesOrtho Clinical Diagnostics

• Uncovering the most effective trends for leading and motivating your team inthe current economic environment

• After layoffs, cutbacks, and budget cuts, how can you build a strong team ofleaders within your service supply chain? Where must you focus your efforts?

• Examining the current state of manufacturing; where are growths expected inyour sector?

• Determining the importance of leadership and innovation at your firm; howcan you be sure adequate budget and resources are allocated to these criticalfunctions

2:35 PANEL: Overcoming Operational Challenges AcrossMultiple Regions To Minimize Costs And Maintain QualityCustomer Support

Paul GoodmanDirector Global Logistics, Backup Recovery Systems DivisionData Domain

Nigel WestonVP, Supply Chain ManagementElekta Limited

Dane ChoppSenior Manager, Service Deliver OpsCisco Systems, Inc.

• Providing consistent, measurable services across all regions• Describing how consistent, reliable service may not be the same service

model in every region • Determining how different regions’ cultures and standards will impact your

service model

3:15 Afternoon Refreshment Break & Opportunity To Network In The Solutions Zone

3:45 The Green Initiative: Incorporating CSR Into The DNA OfYour Supply Chain

Tom DadmunChange title to VP PMO - Program Management OfficeADTRAN

• Examining the current regulatory state of sustainability and corporate socialresponsibility to determine if your organization is in line to meet requirements

• Determining where you can tighten up your supply chain and recycle allwaste, from manufacturing through service parts

• A Framework for Success: Products, Supply Chain, Workplace & Workforce • Packaging product and service parts to reduce the amount of non-recyclable

fillers • Ensuring your suppliers and vendors have a code of ethics around

sustainability

4:20 Thriving In The Global Marketplace By StrengtheningYour Exporting Programs

Matt AndersenDistrict Director, Export Assistance CenterU.S. Dept. of Commerce/U.S. Commercial Service

Matt Anderson was appointed as Director of the U.S.Department of Commerce's San Diego Export Assistance Center inAugust of 1997. The mission of the USDOC's network of Commercial Serviceoffices located throughout the U.S. and around the world in our U.S. embassiesand consulates is to deliver a comprehensive array of export programs andservices for the benefit of U.S. firms, particularly small and medium-sizedenterprises.

Line up your global operations to operate better, faster, and cheaper in the everchanging export environment.

Integrating A Closed-Loop Customer Problem IdentificationProcess To Reduce Product Returns And Enhance CustomerSatisfaction

Ed RomsonSenior Director, Global Customer CarePlantronics

• Uncovering the problems and root causes for product returns • Documenting the volume of product coming back and average failure rates;

analyzing the technical support data and return information • Combining both sets of data to identify trends that lead to the root cause of

product failure and return • Fixing the root cause and ensuring customers are aware of the enhancements to

gain loyalty and customer satisfaction

PANEL: Driving Cost Out Of Your Service Parts And ReverseSupply Chain Operations


Additional panelists to be determined. Visit www.InterlogSummer.com forupdates. • Examining cost initiatives within a variety of manufacturers and vendors; what

has worked and what hasn’t? • Uncovering both internal and external costs and identifying how they can be

minimized• Looking at a fixed cost vs. variable cost model to determine greater cost savings• Balancing the need for cost-cutting with maintaining customer satisfaction levels

to optimize your service parts supply chain

Improving Forecasting And Evaluation Of Warranty Costs ToIncrease Service Profitability Margins

William EliasonGlobal Warranty ControllerSun Microsystems

• Explaining how profit margin can be lost if true warranty service cost is notknown or accurately accounted for

• Understanding the cost impact of different warranty terms and durations • Developing an accurate, predictive method for estimating warranty performance

and tracking warranty liability • Ensuring that profitability margins and sales won’t be lost to overstated warranty

costs

Improve Internal And External Delivery Performance AndSustain A Steady Flow Of Parts By Leveraging ACollaborative Relationship With Service Suppliers

Kevin CadaGlobal Service Parts Supply Chain ManagerGE Healthcare

• Creating an organizational structure in the service supply channel to obtainrelationships that go beyond contract negotiations

• Building a partnership with your service suppliers that leads to improved flow• Educating suppliers about differences in service dynamics compared to a

production environment to help build stronger relationships• Getting a seat at the table with suppliers when production volumes overshadow

service requirements

GUESTSPEAKER

Sponsors:


DAY TWOMAIN CONFERENCEWEDNESDAY, JUNE 16, 2010

8:00 Breakfast & Networking

8:30 Chairperson’s Opening Address

8:45 Integrating Inventory Management And Logistics ToOptimize Aftermarket Support (A Kodak SuccessStory)

Mark BrienziWorldwide Director, Service Parts Supply ChainEastman Kodak Company

• Identifying and understanding the data associated with attacking asupply chain that requires lower inventory and higher on-site partsavailability

• Five keys to transform, design and change a service parts supply chain• Fundamentals of change management and how best to stay focused

on results• Attributes to perfect execution while delivering step function

improvement

9:20 Utilizing A Service Logistics Partner To Support AGrowing Global Business

Scott CollinsVP of Global Network OperationsUPS

9:55 Service Supply Chain Management: NewThoughts, New Directions, And NewOpportunities

Steve A. Melnyk, Ph.D.Professor of Operations & Supply Chain ManagementMichigan State University, Eli Broad Graduate School of Management

Interlog Summer is proud to host our guest speaker Steve A. Melnyk,Ph.D. from one of the top supply chain management universities in thenation. Dr. Melnyk forces you to question the way your service supplychain operates, and debates against accepted processes and thementality of supply chains of today. This is the most forward-lookingsupply chain management presentation you‘ll see this year,that trulyencourages you to become a standout leader in your serviceorganization. Come early and get a good seat!• Comparing supply chains of the past to supply chains of the future• Determining how service innovation will impact tomorrow's supply

chain• Redesigning the service supply chain to make the desired outcome

inevitable

Steven A. Melnyk, CPIM, is the lead author of 13 book focusing onoperations and the supply chain. His current research interests includesupply chain management/supply chain design/supply redesign, processmanagement and control, metrics/system measurement, transformationmanagement, and Environmentally Responsible Manufacturing (ERM).Dr. Melnyk is an active researcher whose articles have appeared innumerous international and national journals. He also is a member of theeditorial advisor board for the Produciotn and Inventory ManagementJournal, the Journal of Supply Chain Management, and the InternationalJournal of Production Research.

In addition to having consulted with over 60 companies, in 1999, Dr.Melnyk was recognized as a Faculty Pioneer by ASPEN Institute for hisleading edge work on integrating environmental concerns into businesspractice. Dr. Melnyk is recognized for his ability to interface with bothacademic researchers and practitioners. Because of his ability to cross thechasm between theory and practice, Dr. Melnyk has been asked to speakas a keynote speaker at several American, Canadian, and Europeanpractitioner conferences.

10:45 Morning Refreshment & Networking Break

11:15 Customize Your Experience! Revenue-EnhancingInteractive Roundtables Choose Two (45 Minutes Each)

These interactive discussions are a favorite feature of Interlog Summer.They provide time to dive deep into the details of your challenges andcreate a stronger network of colleagues to support your businessobjectives. So we’ve carved out more time in the program for you totake part in these highly effective discussions with your peers!

How it works:Again, you will start by choosing one topic that will have the greatestimpact on your service supply chain. Our expert moderators will leadyou through a 40-minute discussion after which you will get to join oneother topic table. After the solution-defining conversations, themoderators will share the tactical, tangible take-aways identified in thegroup discussions.

#1 Examining New Business Opportunities In Customer SupportTo Create Additional Aftermarket Revenue Streams


• Talking to your customers: Investigating when a customer requestcould become an additional revenue channel?

• Not taking on every odd request: How do you determine if anadditional service is within your core competencies and will actuallygenerate greater revenue flow

• Identifying the services manufacturers are providing for theircustomers like green compliance, depot repair, product supplies andmore

• Proving the ROI of these additional services to upper management togain their support for new revenue stream initiatives

#2 Brainstorming Ways To Maintain Your Customer Base AsCompetition Increases And Customers’ Desires Change

Timothy Saur Ph.D.VP/COODurst Phototechnik AG North America

• Examining how customers’ wants and needs have changed in thecurrent economic environment

• Ensuring you can effectively compete with third party serviceproviders

• Working with marketing, sales and service to come up with creativesolutions to keep your current customers on contract

#3 Leadership And Innovation For Service Parts Supply ChainExecutives

Ed BonefontDirector WW Support ServicesOrtho Clinical Diagnostics

• Uncovering the most effective trends for leading and motivating yourteam in the current economic environment

• After layoffs, cutbacks, and budget cuts, how can you build a strongteam of leaders within your service supply chain? Where must youfocus your efforts?

• Examining the current state of manufacturing; where are growthsexpected in your sector?

• Determining the importance of leadership and innovation at yourfirm; how can you be sure adequate budget and resources areallocated to these critical functions

GUESTSPEAKER

Here are the top 5 reasons why Interlog Summer 2010 is the leading forum to investyour marketing and business development dollars:1. Full exposure to over 200 qualified conference attendees comprised of senior level executives responsible for their company’s strategy: you gain direct

access to the senior decision makers leading the way in service and support.

2. Extensive networking opportunities, allowing for face to face customer contact and one to one meetings.

3. Tailor-made sponsorship packages enable you to competitively position your company the way you want.

4. Opportunity to promote your brand and align it with the other industry leaders participating in the conference.

5. Increased flow of traffic through the solutions zone during breakfast, coffee breaks and receptions.

Sponsorship and exhibiting opportunities are extremely limited! Contact Scott Rossen at 646-200-7526 or [email protected] immediately.

9

#4 Intelligent Device Monitoring And Its Effect On Service PartsPlanning


• Identifying the benefits of using intelligent device monitoring forpredictive modeling and customer service

• Assembling a cross-functional team to support monitoringimplementation, from project management and engineering to ITand service

• Examining current vendor offerings in device monitoring; howimportant are functions that allow varying degrees of access to deviceinformation?

• Addressing the issue of cyber-terrorism and ensuring customer buy in

12:35 Service Supply Chain Awards LuncheonLet’s celebrate our successes after a hard year and strengthen ourcommunity of dedicated logisticians! Nominate your colleagues, anddon’t forget to bring your team to support you when you take homeyour award!For more information, see page 3.

1:35 Interlog Summer 2010 VIP Think Tank SummaryPanel: Top Take-AwaysKey Executive Strategies For Growing YourAftermarket Business

Sean McNamaraVP Operations SupportNikon Precision



Marc BlouinVice President Operations Technology / Aerospace and Service Logistics AmericasDHL

Find out the most important strategies uncovered from June 15th’s VIPThink Tank and how heads of service parts logistics plan to restructuretheir business for growth throughout recovery. Get the facts you need tomake sure you’re contributing to the bottom line.

1:50 Using Lean-Six Sigma To Deliver Proactive ServiceAnd Provide Innovative Solutions To YourCustomers

Paul RadesManager, Global Customer Solutions and Lean Six SigmaGE Healthcare

• Learning how standards, in an exception-based environment, drovespeed and productivity

• Determining how real-time alerts eliminated customer escalationsand influenced Net Promoter Score

• Seeing how visual management of customer orders and supply chainissues influenced behavior and engaged teams

2:25 The Changing Face Of Service: Moving FromProduct-Centric To Service-Centric Thinking To DriveNew Revenue Streams

John CallenDirector of Service Operations, Planning, and SupportDiebold Incorporated

• Examining how service is currently being embraced in product-centriccompanies

• Discussing the need for services-based organizations to get engagedin product development, engineering, parts procurement, and end-of-life planning much sooner in the cycles

• Changing an organization’s management structure, planning, anddelivery process from start to finish to drive new revenue streams inservice

3:00 Service Supply Chain: Strategic Sales PartnerErik AlbertsSenior Manager, Service Operations Customer AssuranceCisco Systems, Inc.

• Examining current trends within the service supply chains of today’shigh tech manufacturing industries

• Identifying opportunities for a more strategic partnership betweenthe service supply chain and the sales process

• Uncovering how our industry can meet the needs to satisfy astrategic relationship between sales and service

• Lessons learned while setting up and running a businessdevelopment team within the services supply chain operations

3:35 Conclusion Of Interlog Summer 2010

“Interlog Summer brought a lot of value. It was well done, well planned, a good meeting.”- John L. Simmons, Director of Service Spares, APC

DAY TWO MAIN CONFERENCE CONTINUED

Sponsors:

“Anyone who is dealing with the issues of worldwide logistics, customer satisfaction or the need for increased efficiencieswould find Interlog Summer both highly educational and thought provoking. Add to that the contacts and networking

pieces and the three-day event becomes a must attend.” – Hank Coleman, CEO, Open Labs


ATC Logistics & Electronics (ATCLE), is a premier provider of third-party logistics (3PL)and supply chain services. ATCLE specializes in forward logistics, reverse logistics, assetrecovery, test & repair, kitting & packaging, transportation management and value-added

services for high velocity, high-tech devices, in addition to other equipment and components. The company alsooperates a Foreign Trade Zone (FTZ) at its facility in Fort Worth, Texas. Industry focus includes wireless,broadband, electronics, medical, industrial and automotive. ATCLE’s knowledge, expertise, IT capabilities and99.5 percent service and quality levels enable its customers to streamline supply chain efficiency and enhancegrowth and profit. With a customer roster including AT&T, GM, LG, Pantech and TomTom, ATCLE raises thestandard for quality, service and performance. For more visit: www.atcle.com.

Choice Logistics provides outsourced service parts logistics services to meet the uniquechallenges of mission-critical, global service organizations. More than 400 strategicstocking locations (SSLs) around the world provide 24/7 same-day solutions andstrategic inventory management. Choice’s customized solutions help leading companiesand provide them with a competitive advantage in today’s complex high tech

marketplade. Avaya, Cisco, Dell, EMC, Fujitsu, Hitachi Data Systems and others trust Choice as their preferredglobal provider of outsourced logistics. To learn more about Choice Logistics, visit www.choicelogistics.com;call (800) 593-2108, or e-mail [email protected].

Comtek Computer Systems is one of the world’s leading 3rd party technical andsupply chain solutions provider, and has been in business since 1989. Our corecompetency and expertise is in providing high-quality, fast, and cost-effectivetechnical and supply chain solutions for our OEM customers’ mid-range and high-

end equipment. The majority of our services involve the support of very complex systems-level products andsub-assemblies like PCBs (Printed Circuit Boards. However, we also support power supplies, mechanical andoptical/mechanical products. Comtek is well-positioned and committed to being a leader in the highcomplexity and high value arena. We value customer satisfaction, impeccable quality, competitive pricing,continuous improvement, and helping you achieve your corporate objectives!

Founded in 1980, DEX® provides optimal solutions for the Technology Supply Chain includinglogistics, repair, returns management software solutions, procurement and asset recovery

services. Our core strengths and expertise address all aspects of supply chain management; Supply ChainServices, Software Solutions, Parts Procurement, and Professional Services. DEX was built on the principal ofdelivering the lowest total cost solutions to our clients by leveraging our expertise in engineering, software,systems, consulting, and operations. All of our facilities are ISO certified, have rigorous standards and arefocused on continuous improvement. DEX operates in many high-tech industries including consumerelectronics, computers, medical technology, homeland security and renewable energy. With a global presenceincluding a number of facilities in the United States, Europe and Asia, DEX counts dozens of Fortune 500companies as clients. Learn more, visit www.dex.com.

DHL is the global market leader of the international express and logistics industry,specializing in providing innovative and customized solutions from a single source. DHLoffers expertise in express, air and ocean freight, overland transport, and contract logistic

solutions as well as international mail services, combined with worldwide coverage and an in-depthunderstanding of local markets. DHL’s international network links more than 225 countries and territories worldwide with over 300,000employees dedicated to providing fast and reliable services that exceed customers’ expectations. Since 1996, DHL has been building a global network dedicated to the logistics aftermarket. Today, DHLprovides its Service Logistics solutions globally to over 200 customers in 100 countries in diverse industries suchas high tech, telecommunication, healthcare, engineering & manufacturing or aviation. DHL's global ServiceLogistics infrastructure comprises a network of more than 1,000 warehouses, multimodal transportation, 3regional logistics customer service centers and a global information system.

ExpressPoint enables large field service organizations to grow service revenue byexpanding the diversity of products they can service profitably. ExpressPoint delivers multi-vendor service parts through a superior reverse logistics supply-chain and ISO certifiedtechnology repair centers. Exceptional service part quality delivered at a 98%+ fill rate on

1.6 million service part shipments annually to 87 countries worldwide improves field workforce utilization andefficiency. To learn more visit www.expresspoint.com.

FedEx Corp. (NYSE: FDX) provides customers and businesses worldwide with a broadportfolio of transportation, e-commerce and business services. With annual revenues of$33 billion, the company offers integrated business applications through operating

companies competing collectively and managed collaboratively, under the respected FedEx brand. Consistentlyranked among the world's most admired and trusted employers, FedEx inspires its more than 275,000 teammembers to remain "absolutely, positively" focused on safety, the highest ethical and professional standardsand the needs of their customers and communities. For more information, visit www.fedex.com.

Flash Global Logistics is a global logistics company focused on mission criticalsupply chain solutions for high tech manufacturers and service organizations.Flash provides mission critical inventory management and engineers supply chainsolutions for clients worldwide. Headquartered in the U.S., Flash is incorporated

in Germany and Brazil, and is legal IOR in Brazil. Flash excels in providing solutions for operations in Brazil,Russia and the area of Reverse Logistics, with speed, accuracy, systems integration and regional expertise.Flash’s global capabilities and infrastructure span approximately 700 FSL’s, 12 multi-client DC’s, commandcenters and regional offices. Services include rapid setup and deployment for the global movement,management and tracking of critical parts and products, extensive network modeling and analysis, IOR/EOR inapproximately 85 countries, Global Trade Management including Denied Party Checks, EECN License Controls,Commercial Invoice Preparation, AES Filing, VAT deferment management and bonded warranty warehouses.Flash client industries include high tech healthcare, computer data storage and networking, communications &semiconductor. With asset light network modeling for flexibility and client cost efficiency, Flash engineerssolutions that map service applications directly to clients’ requirements. Visit www.flashlogistics.com:Engineering Proven Solutions, focused on your cost.

Flextronics Global Services is a strategic business unit of Flextronics and one ofthe most respected global providers of aftermarket supply chain services. Itscomprehensive suite of services are fully optimized to the specific requirements of

our customers operating within the computing, consumer digital, infrastructure, industrial, mobile and medicalmarkets. Flextronics Global Services has an expansive global infrastructure that consists of more than 20 sitesstrategically located across 16 countries.

Infosys BPO Ltd. (www.infosys.com/bpo), the Business Process Outsourcing subsidiaryof Infosys Technologies, was set up in April 2002. Today, it is ranked among the leadingBPO companies in India by NASSCOM, Dataquest, the International Association ofOutsourcing Professionals, Red Herring, FAO Today, NelsonHall, and others. Infosys BPO

focuses on integrated end-to-end outsourcing and delivers transformational benefits to its clients throughreduced costs, ongoing productivity improvements, and process reengineering. Infosys BPO operates in India, theCzech Republic, China, the Philippines, Poland, Thailand, Mexico, USA and Brazil and employs 17,457 people. Itclosed FY 2008-09 with revenues of $316.2 million. Infosys BPO’s sales and fulfillment practice supports theentire Order to Cash cycle and addresses outsourcing services within the manufacturing value chain acrossCustomer Operations (Quoting, Catalog Management, Account management, Sales & Product Support), Order &Revenue Operations (Order Operations, Discount Validations, Holds Resolution, Credit Management, Billing &Invoice Management, Collections & Cash Applications) and Fulfillment Operations (Expedites & Substitutions,Supply Chain Coordination, Demand Planning, Vendor Planning & Reverse Logistics).

Jabil is a world class EMS services provider, recently organized into a three divisionstructure focused on Consumer, Enterprise and After-Market Services. This $11.6billion dollar strong company is listed on the New York Stock Exchange (NYSE) as JBL.

Jabil’s After-Market Services division’s core business is providing high quality, fast-turn aftermarket services for thecommunications, computer, medical and electronics industries. For over 27 years, Jabil has served the world’s topOEMs with repair support and logistics services. Jabil has dedicated services facilities located in North America,Europe, and Asia, with 12,000 people dedicated to providing screening, testing and repair services. Our businessstrategy is to develop long-term mutually beneficial partnerships with our customers.

Kuehne + Nagel's aftermarket logistics capabilities include its leading KN Critical ServiceLogistics (CSL) solutions, which can handle the most complicated service-partsrequirements. Our global Regional Stocking Locations (RSLs) network supports expeditedorders, remote installations, field engineers, 24/7 call center, and reverse logisticsoperations. Our CSL professionals, processes, and technology combine to optimize your

forward-positioned inventory, while providing real-time visibility to your product and ensuring that you aresuccessful in servicing your clients.Kuehne + Nagel’s proven service solutions help:• Enhance customer service and increase sales – We will meet or exceed your service requirements, including

one-hour delivery of critical items. • Improve material velocity – Our flexible logistics network is configured to reduce handling and increase the

availability of your finished goods and repair inventory.• Increase field productivity – Your field organization will spend more time with customers, less time managing

parts. With more than 55,000 employees at 900 locations in over 100 countries, Kuehne + Nagel provides tailoredlogistics solutions to some of the world’s most respected companies. We work to turn our customers' logisticsinto a competitive advantage. For more information call us at 1-888-749-8726 or visit us at www.kuehne-nagel.com

New Breed is a privately-held, third party logistics provider, offering value-added andinformation technology-driven supply chain solutions for aftermarket & service partsmanagement & delivery, warehousing & distribution, manufacturing support, returnsmanagement, refurbishment & repair, materials management, transportationmanagement, and supply chain consulting.

New Breed’s reputation for excellence in implementing and operating large, comprehensive programs thattransform its clients’ businesses has earned New Breed a host of industry-leading clients that include:

• Avaya • Samsung• Boeing • Siemens Medical Solutions• Dematic • Sony Electronics• Hallmark • United Technologies• LG Electronics • U.S. Marine Corps• Logitech • U.S. Postal Service• Motorola • Verizon Wireless• Proctor & Gamble • Weight Watchers

Providing clients with systematic, web-based, actionable information and technology-focused solutions is thecornerstone of New Breed’s industry leadership. The company combines methodical analysis of material flowswith the intelligent application of systems to reduce and automate process steps – across its clients’ supply chainsand within New Breed’s distribution centers.

New Breed’s infrastructure consists of more than 50 distribution center operations across millions of square feetof ISO 9001:2008 quality certified operations; with more than 7,000 employees including 500 logistics, IT, andengineering professionals; and information technology applications that are unprecedented in the logisticsindustry.

UPS is the world's largest package delivery company and a global leader in supply chain services. Itsbusiness unit, UPS Supply Chain Solutions, offers transportation and freight, service logistics anddistribution, and international trade services. Our service logistics business provides our customersend-to-end global solutions with a global I.T. system and a comprehensive network of global facilitiesand capabilities to ensure your customers have as little equipment downtime as possible. Our service

parts solutions - ranging from critical parts fulfillment to network and parts planning, plus return and repair --demonstrate proven experience in a variety of industries, including high-tech, aerospace, healthcare, automotiveand industrial manufacturing. UPS Supply Chain Solutions contact information: Address: 12380 Morris Road,Alpharetta, GA 30005, Dial toll-free 1.800.742.5727, visit ups online: ups-scs.com or email: [email protected].

GoingToMeet.com is your preferred website for it is an efficient guide to the most relevant,recent global events. It links you to the event's website, thus letting you know how you mayparticipate (e.g. speaker, presentor, exhibitor). And a contact us menu allowing you tocommunicate with event organizer or GTM.

Inbound Logistics’ mission is to provide today’s business logistics managers the informationand expertise they need to speed cycle times, reduce inventories and get closer to their

markets and customers. By pairing old and new media, Inbound Logistics’ editorial delivers the most up-to-date supply chain information to help readers discover and create wealth for their companies.

Effectively managing Inbound logistics enables today’s transportation and business logistics managers towork collaboratively to reduce inventory, produce and distribute more efficiently, increase quality servecustomers faster and speed the cash-to cash cycle.

ABOUT OUR MEDIA PARTNERS

ABOUT OUR SPONSORS

11

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Cancellation Policy: You may substitute delegates at any time by providingreasonable advance notice to WBR. Any cancellations received in writing notless than eight (8) days prior to the conference, you will receive a 90% creditto be used at another WBR conference which must occur within one yearfrom the date of issuance of such credit. An administration fee of 10% ofthe contract fee will be retained by WBR for all permitted cancellations. Nocredit will be issued for any cancellations occurring within seven (7) days(inclusive) of the conference. Visit www.InterlogSummer.com to view the fullcancellation policy.

Can’t make it to Interlog Summer or worried that there is too muchinformation to digest in a few short days at the event? No need to worry.You can purchase select audio presentations to share with your entire team.Register for the event today and get your VIP package for an extra $250!That’s a savings of over 40% for the CD ROM!

*Presentations available are at the approval of conference speakers. Allow3-4 weeks after event date for shipping.

*Please note a qualified manufacturer is NOT: Any service provider to manufacturing organizations - Including, but notlimited to software vendors, technology vendors, solution providers, third party logistics providers, repair services, warrantymanagers, consultants or companies with primary revenues resulting from these other areas. Worldwide BusinessResearch reserves the right to enforce the rate for non-manufacturers. No two discounts or offers may be combined.Team Discounts do not apply to sponsoring or exhibiting companies. Fee includes continental breakfast, lunch, cocktailreceptions and conference documentation. Please note that Connecticut residents must add 6% sales tax to theirregistration fee. To register, you can call 1-888-482-6012 or 646-200-7530 register online at www.interlogsummer.com.

*Other includes any service provider to manufacturers - Solution Providers, 3PLs, Consultants, or any third party vendorsthat partner with or provide services to manufacturers. Worldwide Business Research reserves the right to enforce therate for non-manufacturers.

Payment is due in full at the time of registration. Your registration will not be confirmed until payment isreceived and may be subject to cancellation.

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For every registration received for Interlog Summer, WBR will donate a portionof the registration fee to Smile Train. For more information about WBR’sinvolvement with Smile Train, please visit www.InterlogSummer.com.

Venue and Hotel Information

Omni San Diego Hotel675 L Street, San Diego, CA 92101(619) 231-6664 • www.omnisandiegohotel.com

Interlog Summer has procured a special conference rate of $249.00 pernight (plus tax). To book your reservations, call the Omni San Diego at(619) 231-6664 and identify yourself as an Interlog Summer attendee.Rooms are limited and are on a first come, first served basis, so make yourreservations as soon as possible. After the cut-off date of May 20, 2010rooms may still be available, so inquire with the hotel if you have missedthe cut off date.

With miles of sandy beaches and an average 70-degree year-roundtemperature, it’s no wonder San Diego is a premier travel destination. Thefour-star Omni San Diego Hotel is one more reason to visit this fabulousseaside city. Nestled in the heart of the historic Gaslamp Quarter acrossfrom the Convention Center, the Omni San Diego Hotel puts you close tothe city's top sites and attractions.

Integrated Solutions shows organizations how to capture, generate, and retrieve data at allpoints of work and service. We educate IT decision makers about wireless and mobilitytechnologies that drive performance - and revenue - by eliminating boundaries of times,

distance, and scale. Integrated Solutions covers the wireless infrastructure and enabling hardware andapplications that allows end users to benefit from true mobility.

For over 175 years, The Journal of Commerce has been the most trusted source ofintelligence for international logistics executives to help them plan their global supply

chain and better manage their day-to-day transportation of goods and commodities in the United Statesand internationally. This information is delivered through new, analysis, case studies, and perspectivepieces back by PIERS Global Intelligence Solutions data.

Logistics Online serves the information needs of engineers, planners, operationaland financial managers, business executives, consultants, elected officials,

government personnel and others who are involved in the industry. Reflecting the dynamic and interactivecharacter of the Internet, our community site is the most convenient source of technical, operational,product, management and regulatory information available for the industry.

Mobile Enterprise is the end-user’s resource for mobility solutions. Through printpublications, online resources, e-newsletters, Web seminars, research reports, whitepapersand more, Mobile Enterprise provides our decision-making readers with the information they

need to support their mobile operations. Mobile Enterprise addresses the mobility requirements of morethan a dozen vertical markets, including government, healthcare, finance, manufacturing, warehousing,transportation and logistics, retail, hospitality, consumer packaged goods, construction, insurance,education, and first responders.

The National Association of Service Managers is the oldest, professional nonprofitassociation of product service executives in the United States. Founded when servicetechniques were just beginning to be highly recognized as a sales and marketing tool.

NASM is an organization dedicated to provide professional leadership and education to the serviceexecutive, while developing their managerial expertise in the business and organizations that theyrepresent.

RFID Solutions Online is the premier sourcing site for the RFID industry. Use oursupplier directory, product showcase, and offline search service to expedite yourdiscovery of new products and services. Our goal is to help buyers, like you,identify and select suppliers.

The Supply Chain Council, a global non-profit association, is the developer and continuousinnovator of the Supply Chain Operations Reference (SCOR®) Model. SCOR® is the

industry-leading process reference model used by hundreds of companies to make rapid and dramaticimprovements in supply-chain performance. Information about the Supply Chain Council is available atwww.supply-chain.org

The Mission of SIA is to create a forum where service partnerships are made and businesstransactions are completed and to serve as a forum where every member can enhance their businessand to take collective action for the betterment of the industry whenever necessary. SIA promotes an

open environment of interdependence & co-operation between manufacturers, independent servicers and usersby providing value-adding solutions for customers. For information on SIA and the annual Executive Summit heldeach March at the Mirage go to their website at www.servicenetwork.org or call 619-221-9200.

Supply & Demand Chain Executive is the executive's user manual for successfulsupply chain transformation, utilizing hard-hitting analysis, viewpoints and unbiased

case studies to steer executives and supply management professionals through the complicated, yet critical,world of supply and demand chain enablement to gain competitive advantage. On the Web atwww.SDCExec.com.

SupplyChainBrain is the world’s most comprehensive supply chain managementinformation resource. In addition to providing complete coverage of all fundamental

supply chain principles, SupplyChainBrain identifies emerging trends, strategies and best practices, forward-thinking ideas, cutting-edge solutions and the latest innovations - and continues to write and report on these asthey evolve and mature. SupplyChainBrain is for the high-level executive concerned with managing risk, aligningthe supply chain with corporate planning, achieving competitive advantage, balancing customer demands withthe need to control cost, and improving the bottom line. The industry’s most experienced staff and many wellrespected content partners offer executive decision-makers a synthesis of many minds, singularly focused anddelivered in the medium they choose. www.supplychainbrain.com

Supply Chain Market is the premier sourcing site for the supply chain industry. Useour supplier directory, product showcase, and offline search service to expedite your

discovery of new products and services. Our goal is to help buyers, like you, identify and select suppliers.

Warranty Week is an online newsletter aimed at warranty managementprofessionals across all industries. Free subscriptions include a weekly emailednewsletter and a Web site (warrantyweek.com) containing news and analysis of

interest to people engaged in the management of product warranties and the sale of extended warranties.

TM

New Lower

Pricing!

Standard Price

Two Day Main Conference Days (June 15-16) $2,599.00

Audio Presentations Standard Price

VIP Package - Conference +CD Rom 250 extra!

CD Rom Only $580.00

Sponsors:

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WBR535 Fifth Avenue, 8th FloorNew York, NY 10017

✔ A sample of the 2009 Interlog Summer Presentations✔ Speaker videos from Interlog Summer 2009✔ User polls✔ And much more!

The Interlog Community Helps YouLearn All Year Round:Visit www.InterlogSummer.com to access:

And Join Our Community On:

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Yes, I want to attend Interlog Summer, I am a: ❑ Qualified Manufacturer ❑ Other

Please sign me up for: ❑ Main Conference Days + Service Supply Chain Optimization

Workshops (June 14-16, 2010)

❑ Main Conference Days (June 15-16, 2010)

❑ CD Rom Only

❑ VIP Upgrade: Select any package and for an additional $250 gain access to selectaudio presentations from this event.*

*Presentations available are at the approval of conference speakers. Allow 3-4 weeks after event date for shipping.

June 14-16, 2010The Omni HotelSan Diego, CA

Three Easy Ways To Register

ONLINE www.InterlogSummer.com

EMAIL [email protected]

CALL 1-888-482-6012 or 1-646-200-7530

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New

ly low

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See page 11 for discounts.

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•Run your global service parts logistics operationbetter, faster, and cheaper – particularly in LatinA

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Can’t make it to:

or afraid there is toomuch information to digest in just afew days?

Get Access to hours of valuablesessions and take-ways anytime,anywhere... Now you can view this outstanding conferencecontent on your PC or laptop with a CD-ROM thatputs you front and center at these informativesessions. You'll hear our expert speakers as theytake you through the PowerPoint slides thatillustrated their talks.

This Session Content is available for afraction of the registration price. You can view and listen to the content whenyou want, where you want and as many timesas you want.

And if you attend Interlog Summer 2010, thisConference CD-ROM set is only $250! (That’s a$580 value!)

VIP Package: $250(Select any package to attend the event

and for an additional $250 get theconference CD ROM*)

CD ROM ONLY: $580 *

*Presentations available are at the approval of conferencespeakers. Not all presentations will be published. Allow 3-4 weeksafter event date for shipping.

This user friendly format allows you to:• Gain valuable insight from your peers and

competitors in various Fortune 500 Industrieswithout leaving the office.

• Share with your colleagues at work. • Stay up to date with the latest strategies, tactics

and trends in your industry.

Now you can share what you learnt at Interlog Summer 2010, with your colleagues. Don’t leave them in the dark. Purchase the CD ROM today!

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Interlog Summer 2010: Service Parts Supply Chain and Reverse Logistics Conference

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Transcript of Interlog Summer 2010: Service Parts Supply Chain and Reverse Logistics Conference