Interior Management

PRESENTED BY:

Matthew Henry

Appearance Group President & Air Capital Interiors CEO

Maintenance Management Conference | Tampa, FL | April 22 – 24, 2014

Wednesday, April 23, 2014| 2:15 p.m. – 3:00 p.m.

Specifying Materials

• A key question: How will the aircraft be used?

– Executive vs. high time charter

• Selecting the “right” material types for the mission

– Projected usage will influence selections

• Use of colors and textures

– Slightly darker colored materials in high wear areas can help to hide

dirt and can help to avoid dye-lot issues if you need to replace it

– Too light and you show dirt. Too dark and you show lint and debris

– Selecting a carpet with a slight texture can also help to keep it

looking great

Begin the process with the end in mind

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Specifying Materials

• Purchase of spare materials

– The purchase of spare materials can facilitate future replacement

– Minimize issues with color variations

– Faster replacement times and reduced cost for acquisition and

certification

– Caution: Natural materials tend to color shift making proper storage

a must

• Protective equipment

– Vinyl maintenance runners

– Throw rugs

– Crew seat slip covers

Begin the process with the end in mind

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Prevention

“An ounce of prevention…”

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Prevention

• Application of fabric protection treatment

– Never apply a product that has not been tested and approved to

FAR flammability regulations

– Excellent barrier against oil-based solutions as well as water-based

stains

• Protect the interior when not in flight

– Use protective coverings on items removed from cabin

– Seat covers, vinyl carpet runners, glare shield protection

– Wear booties when working in cabin

– Close shades when on the aircraft is on the ramp

“An ounce of prevention…”

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Prevention

• Crew and passenger education

– Educate crew and passengers on how to operate interior items

properly

– Galley equipment, seats, shades and lavatory fixtures

– Report accidents

– Think twice before using the “biggest hammer” in the toolbox

“An ounce of prevention…”

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Maintenance

• Materials used in aircraft interiors are meant to be practical to

luxurious. Proper maintenance and care of these materials help

ensure certification integrity, appearance and product longevity.

• A professional will provide you with expert service and relieve

you of your risk

– Insurance

– Background Checks

– Drug Screening

– Training

– Customer References

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Experience is the key

Maintenance

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Experience is the key

‒Only use products that are designed

to clean your aircraft

‒Just because it is a cleaning product

doesn’t mean you can clean your

aircraft with it

‒Silicone, ammonia and improper pH

levels are examples of damaging

ingredients and chemical combinations

‒Technique is as important as products

Maintenance

1. Leather

– Top coat and color

coat damage

– Improper cleaning

products or technique

– “Sticky” seats

– Color transfer and

color coat loss

Three problem areas

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Maintenance

1. Leather

– Repair and refinish seats to

restore color coat

and top coat

– Satisfaction is reliant on

utilizing an approved

process and approved

products.

Three problem areas

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Maintenance

2. Carpets

– Steam Cleaning vs. cool water

– Carpet shrinking

– Drying times

– Stain removal

Three problem areas

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Maintenance

Three problem areas

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3. Cabinetry

‒ Damage to veneered surface

‒ Delamination of finish

‒ Temporary

Refurbishment / Modification

• The specification process is as important as if buying new

• Another key question: “What does that do for you?”

• Make sure your supplier(s) understand your budget…time and

money

• Maximize your maintenance downtimes

• Modify to align with your needs

• Consider the effect of making incremental changes

When it is time to refresh

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Refurbishment / Modification

When it is time to refresh

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• Do not rush the process

Thank You

We appreciate this opportunity

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