Interface Monitoring in Solution Documentation

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SAP DBSJuly 2017

Interface Monitoring in Solution DocumentationSAP Solution Manager 7.2, SP05

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Introduction

Configure Interface & Connection Monitoring from Solution Documentation

Consume Monitoring & Alerting

Migration to Interface & Connection Monitoring

Agenda

Introduction


Main Solution Manager functions to handle interface operations:• Interface Documentation

• Interface & Connection Monitoring

Guideline on how Interface Management can be realized in SAP Solution Manager:

Interface Management in SAP Solution Manager

Document Configure Monitor Analyze & Correct

• Document the technicaldata of all interfaces withinyour solution landscape inthe solution directory

• Put the technical interfacesin context of a businessprocess

• Configure InterfaceMonitoring in Interface &Connection Monitoring forthe most business-criticalinterfaces

• Reuse of documentedinterface data for monitoringconfiguration

• Monitor the interfacescontinously

• Interface failures can bedetected immediately

• If any incidents occur usethe Alert Inbox and DetailInfo functionality in BPOwork center to find the rootcause for the failure

• Correct the issue


As of Solution Manager 7.1, SP12, BPMon-driven Interface Monitoring, Interface Channel Monitoring andConnection Monitoring were unified to a commonly used Interface & Connection Monitoring (ICMon):

• Unified monitoring configuration / setup tool

• Unified monitoring configuration store

• Unified data collectors / BW data persistency

• All BPMon driven Interface Monitoring Metrics were integrated into ICMon

• All Connection Monitoring Metrics were integrated into ICMon

Unified Interface Monitoring – Motivation


Unified Interface Monitoring: Two Entry Points – One UI

Interface & Connection Monitoring setup can be accessed from two different contexts:

Technical Scenario

Business Processin Solution

Documentation


Interface & Connection Monitoring: Basic Idea

• Interface Channel is defined toabstract from a concrete technicalimplementation of a certain amount ofinterfaces

• All interfaces in an Interface Channelbehave identically regardingmonitoring and alerting. Alerting isdone on Interface Channel level.

• Thresholds and scheduling can beprovided per metric individually. Alertratings of the individual metrics arepropagated to the Interface Channel.

• Existing Interface Channels can bere-used in a different context viaassignment


The following monitoring templates can be configured in SAP Solution Manager 7.2:

Available Monitoring Templates in ICMon

• SAP AIF (Application Interface Framework)

• Batch Input

• BDoc (Analysis), BDoc (Real-time Monitoring)

• CRM Middleware

• Cloud: Dell Boomi, SAP HCI DS, SAP HCI, Ariba Network,SAP Business ByDesign, SAP Cloud for Customer, SAPCloud Platform, SAP Integrated Business Planning, SAPSales and Operations Planning, SAP SuccessFactors

• File (Remote), File (ABAP), File (Diagnostic Agent)

• SAP Gateway

• HTTP Client (from ABAP), HTTP Client (from Introscope),HTTP Server ABAP

• IDoc (Analysis), IDoc (Real-time Monitoring)

• SAP MII (Manufacturing Integration and Intelligence)

• Process Integration (PI), Process Integration (ABAP-only),Process Integration (PI Channels)

• Web Service (from Introscope), Web Service ABAP

• SAP Workflow

• RFC (synchron)

• qRFC (Real-time Monitoring), qRFC Reporting

• Transactional RFC (tRFC)

• Background RFC (bgRFC)

Configure Interface & Connection Monitoring fromSolution Documentation


• In SAP Solution Manager 7.2, Solution Documentation replaces project and solution maintenance asavailable before.

• Data can be maintained in the Business Process section and in Libraries.

• Interface Monitoring is configured in the Business Processes section.

Solution Documentation


Choose Business Context

• In general, Interface Monitoring canbe assigned to any business contextin the solution (business process,step, or interface)

• Configuration of interface monitoringcan be started from the ‘Elements’box using context menu NewàOperationsà Alerting


Monitoring Object Creation Window

• In the monitoring object creationwindow either choose to assign orcopy an existing monitoring object

• Only if no suitable monitoring objectexists start configuring a new one

• Select the relevant area ‘InterfaceChannels’ and the appropriate LogicalComponent Group the monitoringobject shall be assigned to


Select Monitoring Template

• Interface Channels area is sorted by availableInterface Types and corresponding monitoringtemplates

• Select the appropriate monitoring template andpress ‘Create’ button


Create Interface Channel

• To finalize the Interface Channel provide missingheader data like

• Channel name

• Measuring point

• Source and target system data

• And others*

• All header data which is known from the businessprocess context and the configuration steps beforeis already prefilled and can’t be changed anymore

* Depends on the selected monitoring template and thebusiness process context


Configure Interface Channel

• When started from SolutionDocumentation the ICMon setup UI isonly available in ‘Single Mode’: onlythe current Interface Channel can bechanged and saved

• Assignment and Copy of existingInterfaces Channels is done inSolution Documentation

• (When called from TechnicalMonitoring ICMon still offers allfeatures)


Configure Threshold Values and Monitoring Schedule

• The Monitoring Schedule and theThreshold Values for alerting can beset in the activation screen.

• Switch to the metric level and providethe scheduling in tab “DataCollection”. Per metric anindependent scheduling can beprovided.

• The rating strategy and the thresholdvalues can be maintained in tab“Thresholds”.


Configure Notifications and Activate Monitoring

• Notification settings can bemaintained in the activation screen atalert level of the Interface Channel

• To activate the monitoring mark theline of the Interface Channel andselect one of the options from the“Apply and Activate” button.

• Check the traffic lights if activationwas successful.

Consume Monitoring & Alerting


Business Process Monitoring Application

• Business Process Monitoring inBusiness Process Operations workcenter shows the current status of themetrics

• Interface Channel metrics can befound in the respective monitoringarea


View Details on Interface Channel Metrics

ü By clicking on a business context(business process, step, or interface)the Metric Details screen is openedü There, you can view the results of the

last measurement. A context-sensitivejump-in to the ICMon application isavailable.

• In ICMon application, you can viewfurther details on the correspondingmetrics


Call Alert Inbox from BPMon Application

ü From BPMon application you can callAlert Inbox either for selected alertsfrom the Alert Ticker on the right-handside, or by clicking on the alertnumber of the relevant businesscontextü In Alert Inbox, as before, you can view

open alerts, access the alert detailsand start the Detail Info if availableü Alert Inbox can also be started directly

from Solution Manager Launchpad


New Infrastructure for Business Process Monitoring in Solution Manager 7.2

SAP Solution Manager 7.1SAP Solution Manager 7.1 SAP Solution Manager 7.2SAP Solution Manager 7.2

SP12 and higher

Classic Business Process Monitoring

Business Process Monitoring on MAI

Classic (CCMS based) Business Process Monitoring is not available in SAP Solution Manager 7.2. As of 7.2, onlyBusiness Process Monitoring based on the Monitoring and Alerting Infrastructure (MAI) is available. There is anautomatic migration as part of the Solution Content Activation.

STOP

Solution ContentActivation

BPMonMigration Tool

BPMonMigration Tool


As part of BPMon migration during Content Activation all Interface Monitoring objects in BPMon are transferredto Interface & Connection Monitoring from Application Operations. Advantages:

• One tool for interface monitoring in SAP Solution Manager! (No ambiguities for customers which tool to usein which use case)

• Monitoring capabilities are enhanced

• Redundancies in data collection are reduced

• Standardized infrastructure for monitoring and alerting

Further information on BPMon migration can be found in SAP note 2010999. In addition, refer to the ICMonmigration guide which describes specifics of the migration from classical BPMon to ICMon.



You can find further resources here:

• Data Consistency Management Wiki

• Interface & Connection Monitoring Wiki

• Business Process Monitoring Wiki

Resource Material

http://wiki.scn.sap.com/wiki/display/SM/Data+Consistency+Management

http://wiki.scn.sap.com/wiki/display/TechOps/ICMon_Home

http://wiki.scn.sap.com/wiki/display/SM/Business+Process+Monitoring

Interface Monitoring in Solution Documentation

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