Interconnection Process at SDG&E - Energy.gov · • Customer Experience • Empowers contractors...
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Interconnection Process at SDG&E May 2, 2019 © 2015 San Diego Gas & Electric Company. All copyright and trademark rights reserved. 1 Ken Parks, Customer Generation Manager
Transcript of Interconnection Process at SDG&E - Energy.gov · • Customer Experience • Empowers contractors...
Interconnection Process at SDG&E
May 2, 2019
© 2015 San Diego Gas & Electric Company. All copyright and trademark rights reserved.
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Ken Parks, Customer Generation Manager
Making Things Easy for Our Customers• Distribution Interconnection Information System (DIIS)
– Transparency/efficiency– Viewed by stakeholders as best-in-class
• FastTrack Interconnection Process– Environmentally friendly – lower carbon footprint – One of the quickest in the state
• Automated Online Payments– Flexibility– Convenience
• Automated authority having jurisdiction electrical release process
Distribution Interconnection System
Issued US Patent - April 2017
Features• DIIS was launched in 2013
• Key: Transparency• Efficiency • Customer Experience
• Empowers contractors to manage their own business through self-service tools and monitor every milestone within SDG&E’s control
Benefits• Over 130,000 applications
processed
• Nearly 80,000 through Fast Track process – Currently 79%
• Average approval time is three days
• Nearly ½ million avoided miles driven thanks to Fast Track
DIIS Features and Benefits
DIIS Capabilities Overview
History tracking
Automated notificationsAuto save
Account Verification
Advanced Search
• GoSolar website reader for inverters/modules• Remote Meter Configuration (RMC) • CPUC mandated fields • Transformer loading • NEM paired with storage • Digital signatures >30kW • Automated approvals • NEM-Successor Tariff• PayPal/Braintree integration• City electrical inspection releases• Standard Rule 21 Application – Fully automated • Backup generator tracking
Continuous ImprovementMany Enhancements to Date
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Automated Application Process
1) Create MyPartners Account
2) Submit Application in DIIS
3) Sign & Submit Interconnection Agreement
4) City / County Inspection
5) SDG&E Inspection
6) Permission to Operate (PTO) Issued
SDG&E’s automated process has eliminated many of the administrative type application deficiencies that existed prior to its
implementation.
Customer Responsibility
Six Easy Steps
Average Authorization3 Calendar Days
Fast Track
Nearly 500,000 Avoided Miles
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50,000
100,000
150,000
2013 2014 2015 2016 2017 2018
Nearly ½ Million Avoided Driving Miles
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10,000
20,000
30,000
2013 2014 2015 2016 2017 2018
Fast Track Projects
• Easy – Convenient – Flexible • Available 24/7 everyday• Processed over 60,000 payments• Avoided paper check processing
Automated Online Payment
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1,000
2,000
3,000
4,000
5,000
6,000
7,000
8,000
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NEM Payments by Hour
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Search for Address
Select Release type(s)
Submit Release
Search for Meter #
When user is typing in address or electric meter number, the system auto-completes to assist with data entry
Ability to concurrently submit multiple electrical releases at the same location (solar, battery, meter set, fuel cell, etc.)
Automated Electrical Release Process
More efficient way of sending electrical releases for generation (no need for double entry)
Thank You!
Ken Parks
San Diego Gas & Electric
8316 Century Park Court, CP52F
San Diego, CA 92123
Office: (858) 636-5581
Cell: (858) 583-9429
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