INTERCALL - Marsh & McLennan...

INTERCALL REFERENCE GUIDE

TABLE OF CONTENTS GETTING STARTED

Schedule a meeting 4

Schedule or update a meeting on behalf of someone else 5

Join someone else’s meeting 10

Host a meeting 11

Keypad commands 12

Web conferencing tips 13

ADVANCED OPTIONSSchedule a meeting with a unique meeting ID 14

Create and conduct quizzes and polls 15

Share during a web conference 17

Voice management 20

Audio features and settings 22

Control entry and exit notifications online 32

Meeting recording setup and playback 33

Meeting recording fees 37

Meeting security 39

Visit mmc.intercallonline.com for a schedule of live online training.

https://mmc.intercallonline.com/

5 support.mmc.comsupport.mmc.com 4

GETTING STARTED SCHEDULE A MEETING

1. Open an appointment in your Outlook calendar and click the InterCall Unified Meeting button. The

meeting information will appear in the body of the appointment.

2. Address the meeting invitation and send.

GETTING STARTED SCHEDULE OR UPDATE A MEETING ON BEHALF OF SOMEONE ELSETo schedule or update a meeting on behalf of someone else, you will need access to his or her Outlook calendar

and his or her Unified Meeting user login and password (which can be found in an e-mail message from

[email protected]).


GETTING STARTED SCHEDULE OR UPDATE A MEETING ON BEHALF OF SOMEONE ELSE

1. Sign out of your InterCall account:

• Click the Unified Meeting icon in your system tray and choose Options.

• Make sure that Always Sign in Automatically is unchecked.

• Click OK.


2. Sign out of Unified Meeting: Click the Unified Meeting icon again and choose Sign Out.

3. Sign in to the InterCall account for the colleague whose meetings you are scheduling or updating:

• Click the Unified Meeting icon in your system tray and choose Sign In.



6. Click the InterCall Unified Meeting button to insert the conferencing details.

7. Click Send or Send Update.

When you are finished, if you also schedule conference calls for yourself, sign out of your colleague’s InterCall

account and back into your own.


• Enter the colleague’s user login (normally the conference code) and password.

• Click OK.

4. Open the colleague’s Outlook calendar.

5. If you are scheduling a new meeting, create a new meeting invitation and add attendees’ names as

usual.

If you are updating a previously-scheduled meeting, open the Outlook appointment that needs to be

modified.


GETTING STARTED JOIN SOMEONE ELSE’S MEETING

1. Open the calendar appointment.

2. Join the audio portion of the meeting.

3. If the meeting includes a web conference, click the link in the appointment, enter your name, select a

voice access option, then click Join Meeting.

Note: Participants with the Unified Meeting application installed can also join a meeting via the Unified Meeting

icon in the system tray. Select Join Meeting, enter the host’s conference ID and click Join Meeting as

Participant.

GETTING STARTED HOST A MEETING

1. Click the Unified Meeting icon in the system tray (next to the time) and click Start Meeting.

2. Click the appropriate radio button (Dial me Now, Already Dialed In or Dial In Now) and click Next.

3. Click the radio button next to what you would like to share

then click Finish.

• If you are just looking to manage your voice-only

meeting through the web, choose Manage my Voice

Conference Call then click Finish.


GETTING STARTED KEYPAD COMMANDSControl your audio conference call with a touch of a button on your telephone keypad.

Tip: For access to “leader only” commands, always sign into your conference calls with your leader PIN.

*0 Operator assistance in meeting

00 Operator assistance - individual

*2 Begin/end conference record - leader only

#2 Leave and join a new conference

*3 Change entry/exit method (recorded names, tones, silence) - leader only

*4 Private roll call

*5 / #5 Mute/unmute all lines except leader's - leader only

*6 / *6 Mute/unmute your own line

*7 / #7 Lock/unlock conference (including operator) - leader only

*8 Allow/disallow conference continuation - leader only

*9 Start/join sub-conferencing

*51 / #51 Lecture mode on/off – leader only

#64 Return to leader account menu

#99 Disconnect all lines except leader’s – leader only

*# Private participant count

** List available keypad commands

GETTING STARTED WEB CONFERENCING TIPSBelow are some helpful hints for conducting an efficient and productive web conference.

• Prepare in advance. To avoid meeting delays, take time before the conference to create and upload any

resources you’ll need for your meeting, such as presentations, surveys or quizzes.

• Enter the meeting early to ensure participants can access your meeting at the scheduled start time. Give

yourself a few minutes to open the meeting room and make sure all necessary system components are

loaded.

• When speaking, talk directly into either a headset or telephone receiver for optimal clarity. Do not use a

speaker phone.

• Mute all participants in non-collaborative meetings to minimize background noise.

• Be conscious of participant connection speeds, as they may vary. Allow time for transition between

slides.

• For optimal application sharing performance, keep the number of open windows to a minimum.

• Use annotation tools and include polling and quizzes to promote interactivity.

• To help participants better understand and recall content, limit presentation materials to six or seven

lines per slide. Use larger-sized fonts for legibility.

• Be sure participants download and install the Unified Meeting application prior to your meeting if they

wish to have presenter capabilities.

Note: Your participants are not required to install the Unified Meeting application to join your meeting as

a viewer or guest. The installation is required only for those who present (that is, share data) during the

web conference.


ADVANCED OPTIONS SCHEDULE A MEETING WITH A UNIQUE MEETING ID

1. Call InterCall Customer Service at least 15 minutes prior to the scheduled start time of your meeting.

2. Provide InterCall with your owner number (in the e-mail you received from [email protected]).

3. Ask to schedule an automated call.

4. Share the meeting details (date, time, duration, and number of attendees).

5. Ask for meeting recordings/transcriptions if necessary.

6. Within 15 minutes, a reservation confirmation will be sent.

Notes:

1. This is a voice-only service.

2. This service supports conferences with up to 100 participants, conferences with over 100 participants

must be confirmed by InterCall for capacity management reasons.

3. The dial-in used for automated calls is different than Reservationless-Plus calls.

4. If you cannot locate your owner number, the agent will ask you other information to help locate your

account information (including name, company, and e-mail address).

5. Distribute the meeting information as you would usually; the reservation confirmation is sent only to the

requester.

ADVANCED OPTIONS CREATE AND CONDUCT QUIZZES AND POLLSCreate a quiz:

1. Click the InterCall icon in your system tray and highlight “Enter conference Manager.”

2. In the left panel, expand the Resources section and click Quizzes.

3. Click the Create New Quiz button (upper right hand corner).

4. At the Create New Quiz screen, create a title in the Quiz Name field.

5. Provide a sentence to describe the quiz’s purpose in the Description field.

6. Provide scoring details by selecting the right-most radio button of the Total Score line and enter a total

in the adjacent field.

7. Provide the minimum score required to pass the quiz in the Passing Score field.

8. Enable the Show score to user after completion checkbox if you intend to share quiz results to the

participant after completion; otherwise leave the checkbox blank.

9. Provide a question in the Enter Question field.

10. Click the Add button to add the question to the survey.

11. Highlight the question in the Questions field and select a Question Type from the drop-down list.

12. While keeping the question highlighted, create its answer in the Enter Response field.

13. Provide the score value for the answer in the Response Score field and click Add.

14. Create additional responses to the question as necessary.

15. Repeat steps 8 to 13 to create additional questions.

16. Click the Preview button to see how the quiz will appear to participants.

17. Click Save to finish.

http://mmc.conferencing.com/ium/pdf/InterCall_Customer%20Support.pdf


ADVANCED OPTIONS CREATE AND CONDUCT QUIZZES AND POLLSCreate a poll:

1. In the left panel, expand the Resources section and then click Polling.

2. In the Polling display panel, click the Create New Poll button.

3. Enter a question.

4. Enter your first response choice.

5. Click the Add button.

6. Repeat Steps 3-4 to add additional responses.

7. To delete a response, select it from the Answers

box and click the Delete button.

8. To preview a poll, click the Preview button.

9. When you finish entering responses, click the

Save Poll button. The poll is saved to the poll list,

which you can access during the meeting.

To send the poll or quiz during your meeting:

1. Click the Meeting drop-down at the top of the meeting interface and select Meeting Options.

2. Check Display Survey-Quiz-Poll and click OK.

3. Select the quiz or poll from the control panel and click Send.

ADVANCED OPTIONS SHARE DURING A WEB CONFERENCEShowing a PowerPoint presentation

Moderators can easily show a PowerPoint presentation to participants using the web.

1. In the Show panel, select Presentation.

• Choose previously shared presentations from the drop-down menu. It will load automatically.

• For new presentations, click Browse and double-click the presentation from your computer.

2. Click the slide preview thumbnails or use the forward and back buttons to navigate through your

presentation.

3. Click the slide being displayed to proceed to the next slide.

To pre-load your presentation prior to the meeting:

1. Click your desktop icon and select Enter Conference Manager.

2. At the Conference Manager page, click Resources and select Presentations.

3. At the Presentation Upload page, click Upload Presentation.

4. Browse and select the file you want to upload and enter the presentation name.

5. Check Convert slides to images (no animations).

6. Click Upload Presentation.


ADVANCED OPTIONS SHARE DURING A WEB CONFERENCEShare an application or entire desktop

Share and collaborate on files and applications with your participants directly from your desktop.

1. In the Show panel, select File or Application and choose the

application(s) you would like to show to participants.

2. All applications currently open will be listed. If the application you want

to share is not listed, click Browse and select the file.

3. Check the application(s) to begin sharing.

4. Alternatively, click Entire Desktop to share all applications open on your

computer. Everything on your screen will be visible to your participants.

Pause sharing

Presenters can pause an application from being shared. Once paused, anything the presenter does on his or her

desktop will not be seen by participants until sharing is continued.

To pause a shared application:

1. Click Pause next to Sharing at the top right corner of the screen.

2. The icon will flash and Sharing will change to Sharing – Paused.

To continue sharing:

1. Click Pause again. Sharing – Paused will change back to Sharing, indicating that the application is no

longer paused.

ADVANCED OPTIONS SHARE DURING A WEB CONFERENCEGranting control to participants

Participants can be granted control of your shared desktop/application(s), or allowed to share their own desktop/

application(s).

To let a participant control what you are sharing:

1. Right-click the name of the participant you wish to grant control.

2. Select Grant Control of Desktop/Application.

3. The participant will see a notification to take control by clicking the mouse.

4. To revoke control from a participant at any time, click your mouse.

To let a participant share his or her desktop/application(s):

1. Right-click the name of the participant you wish to promote.

2. Select Promote to Presenter.

3. The participant will see a notification that he or she has been

promoted to the role of presenter.

To revoke control and demote a presenter to participant, simply right-click

the participant’s name and select Demote to Participant. Participants can also

right-click on their own name to demote themselves from Presenter back to participant.


ADVANCED OPTIONS VOICE MANAGEMENTThe leader can always see the voice status of the participants in the Participant panel.

Standard voice icon

The participant (or moderator) is currently in the main voice meeting room.

Active speaker icon

The participant (or moderator) is currently speaking, or it may indicate background noise

coming from this line.

Muted line icon

Participants cannot be heard when their lines are muted. In Group Mute mode, participants

have the ability to unmute themselves.

Lecture Mute icon

Participants cannot be heard when their lines are muted and do not have the ability to unmute

themselves

ADVANCED OPTIONS

VOICE MANAGEMENTMute/unmute participants

1. Click the voice icon next to the participant’s name to mute or unmute that participant.

2. To mute/unmute all participants at once, click Mute Options/Unmute All.

Group mute and lecture mute all

1. Enable Group Mute All or Lecture Mute All by clicking Mute

Options at the top of the meeting interface.

2. When the presenter chooses Group Mute All, all participants

are muted and have the ability to unmute themselves by

pressing #6 on the telephone keypad.

3. When the presenter chooses Lecture Mute All, all participants

are muted and cannot unmute themselves.

4. When the presenter chooses Q&A Mute All, all participants

are muted and cannot unmute themselves. Participants can

“raise their hand” by pressing #66 on the telephone keypad to

indicate they would like to speak.


ADVANCED OPTIONS

AUDIO FEATURES AND SETTINGS

Feature name Description Keypad command

(if applicable)

Auto continuation Allow participants to stay on the

conference call without your

attendance. The conference will

end once the last participant

disconnects. Default setting is

“ON.”

• To change the current

meeting, press *8.

• To use this feature, you must

join the call using your leader

PIN.

• To change your default setting,

go to mmc.intercallonline.com.

Auto record Automatically record all of your

calls without prompting to start

a recording via your telephone

keypad and eliminate the

ability for anyone within your

conference to stop the recording.

To change this setting, please

contact InterCall Customer

Service.


(if applicable)

Conference entry mode Prior to participants joining your

call, select one of the following

entry mode options:

• Unmuted – All participants

have the standard talk

privileges (default setting).

• Group Mute – Participants

are joined as muted, but have

the ability to unmute their

individual lines to speak.

• Lecture Mode – Participants

are joined as muted and do not

have the ability to unmute their

individual lines to speak.



Service.

Custom entry To quickly enter your conference,

turn specified prompts off that are

played prior to being placed into

your conference.



Service.

ADVANCED OPTIONS














(if applicable)

Entry/exit options Decide how your participants

are announced when they join or

leave the conference call. Choose

from the following options: tone

(default setting) name announce,

name and tone, or silence.

• To change the current

meeting, press *3.

• To use this feature, you must

join the call using your leader

PIN.

• To change your default setting,

go to mmc.intercallonline.com.

Force disconnect Clear your conference by discon-

necting all participants from your

call while you stay connected.

This feature is useful when you

have scheduled back-to-back

meetings.

#99

To use this feature, you must join

the call using your leader PIN.

Group mute/unmute Silence all participants’ lines by

pressing a keypad command on

your telephone. Group mute/

unmute helps reduce background

noise and limits interruptions

during your conference.

*5 / #5



ADVANCED OPTIONS



(if applicable)

Leader express entry Start your conference in one easy

step by consecutively entering

your conference code followed

by * and your leader PIN followed

by #.



Service.

Leader smart entry Store a phone number so when

you dial in from that number to

start your conference, InterCall

will recognize the number and

join you to your conference

without inputting your

conference code and leader PIN.



Service.

Leave and join a conference Your participants have the ability

to leave the conference they

are attending and join a new

conference without hanging up

and redialing the same dial-in

number.

#2

ADVANCED OPTIONS











(if applicable)

Lecture mode Mute all participants during your

conference to reduce background

noise. Participants will not have

the capability to unmute their

lines.

*51 / #51



Lock/unlock Lock your conference call to

prevent additional participants

from joining the call.

*7 / #7



Meeting capacity Up to 125 participants.

Multiple leaders Have multiple leaders on your

conference call, allowing them to

have access to all leader controls.



Service.

Operator assistance At any time during your call,

you can request an operator

simply by pressing *0 to join your

conference or 00 to speak to the

operator privately.

*0 / 00

ADVANCED OPTIONS

AUDIO FEATURES AND SETTINGSFeature name Description Keypad command

(if applicable)

Post-conference e-mails Keep an attendance roster of your

participants with an e-mail record

of which participants were on the

phone and/or web. Also, keep

track of your total conferencing

minutes. Default setting is “OFF.”



Service.

Participant list A list of your participants will

be provided in your conference

summary report.

Provided in post-conference

summary e-mail. (See above)

Phone commands Play a list of commands available

to you during a meeting.

**

ADVANCED OPTIONS










(if applicable)

Primary/secondary language A user can assign a secondary

language of all prompts and

commands within the conference

for participants. When activated,

participants will receive an addi-

tional prompt to select a desired

language. If no selection is made,

the default language for the user

is utilized for that participant.



Service.

Private participant count Privately announces the number

of participants on the conference

call at any participants’ request.

*#

Quick Start Quick Start allows participants to

join the conference prior to the

leader dialing in. If Quick Start is

“OFF,” participants hear music

until the leader joins. Default

setting is “ON.”



Service.

ADVANCED OPTIONS

AUDIO FEATURES AND SETTINGSFeature name Description Keypad command

(if applicable)

Record & playback

*additional costs may apply

Digitally record your

Reservationless-Plus call for

participants who were unable

to attend or for participants

who would like to listen to the

conference call again. For easy,

24/7 availability, the recording

can be accessed on the internet

or by dialing a toll-free number.

You may also purchase a CD or a

transcription of your recording.

*2



Record pause/resume Pause your recording in progress

and then resume the recording

when you are ready to continue.

*2



Return to leader account menu Allows you to return to the menu

to change a default feature

setting, e.g., name announce,

tone entry, etc.

#64

ADVANCED OPTIONS










(if applicable)

Roll call Prompt each participant to record

his or her name when joining

the conference call. Any time

during the conference, names

can be replayed privately to

any conference participant by

pressing *4.



Security passcode Provide an added level of security

for your Reservationless-Plus

conference by having greater

control over who joins your

conference. You can select and

distribute the security passcode

for every conference you host.

You also have the ability to add

a security passcode to an active

conference by returning to the

leader account menu.



Service.

ADVANCED OPTIONS



(if applicable)

Self mute/unmute Allow participants to silence their

own lines by pressing a keypad

command on their telephones.

*6 / *6

*6 / #6

Sub-conference Allow guests to join a

private discussion during

your conference call. Sub-

conferencing allows you to

discuss side issues.

*9

Waiting room Have participants hear music until

you are ready for them to join the

conference call. This feature is

helpful when you have back-to-

back conferences scheduled with

two different groups.

*7/#7



ADVANCED OPTIONS






ADVANCED OPTIONS

MEETING RECORDING SETUP AND PLAYBACKInterCall has two recording options: Voice-only (Reservationless-Plus) or voice and web (Unified Meeting).

Note: Recordings result in additional charges (see page 37).

Starting the recording

1. To record a voice-only conference:

• Join the voice conference with your leader PIN.

• Press *2 to start the recording.

• The recording takes about 15 seconds to activate and your audience will hear a system message,

“Conference record has joined the conference.”

• Your recording has started.

• To pause or turn off the recording, press *2.

2. To record a voice and web conference:

• Join the voice conference with your leader PIN.

• Join the web conference with your user login and password.

• In the web conference, select Meeting – Record Archive.

• A new Archive box will pop up, enter a name for your recording.

• Ensure the boxes for Voice and Web are checked.

• Click Record.

• When the meeting is finished, click Stop located in the Archive Tab (right hand tool bar).

ADVANCED OPTIONS

CONTROL ENTRY AND EXIT NOTIFICATIONS ONLINE1. Click Meeting | Notifications at the top of the meeting interface to control participant entry and exit

notifications for your current meeting. Choose from Tones, Names, Names and Tones or Nothing.


ADVANCED OPTIONS

MEETING RECORDING SETUP AND PLAYBACKAccessing your recording

Recordings can take up to two hours to become available. You will receive an e-mail from InterCall indicating your

archive (recording) is ready.

1. Voice-only recordings: Each time you record a call, you will receive an e-mail from InterCall with

information on how to access your voice-only recording.

• You can playback the recording via the internet by clicking the link in the e-mail.

• This link can be forwarded via e-mail.

• You can replay the voice recording over the telephone.

• The e-mail will contain a dial-in number and playback ID.

• Voice-only recordings are available for 30 days. Browse to mmc.intercallonline.com to extend your

archive.

2. Voice and web recordings: You will receive an e-mail from InterCall indicating your archive is ready for

playback. This e-mail does not include a direct link to the playback. You must browse to

mmc.intercallonline.com to retrieve the link for distribution.

• The recordings will be created in one of two formats:

• ZIP recordings: Meetings saved as ZIP files are available for 15 days.

• Hosted recordings: Hosted recordings replay online and are available in 90 day increments. A

link can be shared via e-mail from mmc.intercallonline.com. The system will not automatically

purge these recordings; the leader must manually delete the recording when it is no longer

needed in order to stop recurring fees.

ADVANCED OPTIONS

MEETING RECORDING SETUP AND PLAYBACKWeb conference recording playback options

• When you stop your web conference recording, an “Archive Delivery Options” box appears and you must

choose how to save your recording.

• Check the box for Download as Zip File if you want you want to download the recording to your

computer.

• Check the box for Host on Secure Server if you want a link that you can distribute via e-mail.

• Select the check box for password if added security is required. You can leave the system-generated

password or type your own.

• Click OK to save the recording or cancel to delete the recording.

Note: Recordings result in additional charges (see page 37).





ADVANCED OPTIONS

MEETING RECORDING FEESVoice-only (Reservationless-Plus)

What happens when the meeting is over

Playback options Instructions Fee How long recording is available

Recordings can take up to 2 hours to become available. You will receive an automated e-mail from InterCall when your archive (recording) is ready.

Playback via the Internet.

Follow the instructions in the message from InterCall.

There is a per minute cost to access the recording (the same cost as dialing in to a conference call)

Before the 30 days has passed, InterCall sends an automated e-mail to inform you that the recording will be purged if you do not extend it again

Playback by phone.

Extend recording availability for another 30 days.

• Sign in to mmc.intercallonline.com.

• On the left, click My Library, then My Archives.

• Voice-only recordings are under “Reservationless-Plus Archives.”

None. You may reextend the recording as long as you wish but you must do so every 30 days.

Same as above.

ADVANCED OPTIONS

MEETING RECORDING SETUP AND PLAYBACKLog in to InterCall online to manage your recordings

1. Browse to mmc.intercallonline.com.

2. The first time you sign in, you must create a username and password. The account you create will

become your login to this site. Your Owner Number and Web PIN are required to create the account and

can be found in the e-mail you received from [email protected].

3. Once your InterCall online account is created, log in as a returning user with your username and

password. Check the box to remember your username and press the Login button.

4. On the left menu bar, select My Library, then select My Archives.

5. If you receive any security warnings, please select OK.

6. Voice recordings can be found under the “Reservationless-Plus Archives” section.

7. Voice and web recordings can be found under the “InterCall Unified Meeting Archives” section.




ADVANCED OPTIONS

MEETING SECURITYThe following features are available to secure your InterCall conferences. These features can be used as needed or

you can choose to have these features active for all of your calls by changing your default settings online.

QuickStart allows your conference call to start before the meeting host arrives. If you prefer for your meetings to

not start before you join the call, follow the steps below to turn QuickStart OFF:

1. Go to mmc.intercallonline.com

2. Click Manage My Account | View/Edit Owner Information | View Edit Your Owner Profile | View

Product Details

3. Turn QuickStart to OFF

4. Click Continue | Save Changes

When QuickStart is turned OFF, the meeting leader must join the call, enter their passcode and leader pin before the

meeting can begin.

Entry/Exit Announcements – Choose to have a tone along with a recorded name played whenever a participant

joins your conference. If an uninvited participant joins the call, you can disconnect the line. To activate this

feature, call InterCall Customer Service and request that your account be changed to a “standard call flow” (versus

the default setting of shortened call flow). Once your account has been updated to the standard call flow, you

can enable name record on a call by call basis by pressing *3 on your telephone keypad or asking the InterCall

representative to make name record your default setting for all calls.

Request a “one time” conference call with a unique ID – see page 14.

ADVANCED OPTIONS

MEETING RECORDING FEESVoice and web (Unified Meeting)

What happens when the meeting is over

Playback options Instructions Fee How long recording is available

Options dialog displays when you stop recording. You can choose to save the recording as a downloadable Zip file and/or to host it on an InterCall server.

Downloadable Zip file. • Click the Unified Meeting

icon in the system tray. • Click Enter Conference

Manager.• Click Recordings.

$20 15 days.

Recording hosted on InterCall server.

• Click the Unified Meeting

icon in the system tray. • Click Enter Conference

Manager.• Click Recordings.

$40 for first 90 days.Additional $20 for each 90-day renewal.

Every 90 days, InterCall sends an automated e-mail to inform you that you will be charged a quarterly $20 renewal fee unless you sign into InterCall Online and delete the recording.



ADVANCED OPTIONS

MEETING SECURITY Security Passcode assigns a unique passcode for your conference call. The host and all participants need to enter

this passcode before being admitted to the call. To add a passcode to your call:

1. Go to mmc.intercallonline.com

2. Click Manage My Account | View/Edit Owner Information | View Edit Your Owner Profile | View

Product Details

3. Turn Quick Start to OFF

4. Turn Security Passcode to ON

5. Click Continue | Save Changes

The host must supply the passcode (4-9 digit numeric code) to all meeting participants. At the time of the

meeting, the host joins the call, enters his or her leader PIN and the security passcode. All meeting participants

will be “in the waiting room” until the meeting host joins the call. Once the host joins the call, meeting

participants will be prompted to enter the security passcode to gain entrance to the call.

Note that some of these features may be used in combination; for example, if you have back-to-back meetings,

you may use *7 to lock the first meeting (anyone who joins a locked meeting is put in a “waiting room” with on-

hold music), press #99 to end the first meeting (that is, disconnect all phone lines except yours) and then #7 to

unlock the meeting (that is, allow those who are waiting to join the second meeting).

ADVANCED OPTIONS

MEETING SECURITY Keypad commands to lock the meeting, to disconnect all phone lines except the host’s, or to change the entry

method (for example, to have people announce their names) – see page 11.

Participant Count allows all meeting participants to receive a count of the total number of participants on a

conference call. To get a participant count, press *# on your telephone keypad.

To disconnect a caller from your meeting, the host must join the web conference; highlight the caller’s name/

telephone number and choose disconnect participant.

Name Record/Play Name/Roll Call – Use the Name Record feature to require all participants to speak their

names when they join the conference. If an uninvited participant joins the call, you can disconnect the line. To

activate this feature, call InterCall Customer Service and request that your account be changed to a “standard call

flow” (versus the default setting of shortened call flow). Once your account has been updated to the standard call

flow, you can enable name record on a call by call basis by pressing *3 on your telephone keypad or asking the

InterCall representative to make name record your default setting for all calls.

Conference Lock allows the host to lock the conference call and prevent others callers from entering. To activate

this feature, the leader must press *7, to deactivate this feature, the leader must press #7 (note: conference leader

must join the call and enter their leader PIN).

To accept or reject a request from a caller to join the call after the meeting has been locked, the host must join

the web conference; highlight the requester’s name/telephone number and choose accept or reject.


Marsh and McLennan Companies, Inc.

1166 Avenue of the Americas

New York, NY 10036

www.mmc.com

INTERCALL - Marsh & McLennan...

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