Developing & maintaining an award winning intranetWednesday 16th September 2015

:MYWORKSPACE Copyright MSC Mediterranean Shipping Company S.A. 2

TODAYS PRESENTATIONWho are MSC UK?

Our Intranet Journey

Building Strong Foundations

A Day In The Life Of :MYWORKSPACE

Successes / Challenges

The Maintenance Phase

Next Initiatives For :MYWORKSPACE

Copyright MSC Mediterranean Shipping Company S.A. 3

Copyright MSC Mediterranean Shipping Company S.A. 4WHAT WE DOWere the worlds largest independent container shipping line covering road, rail & sea.

37,000 + employees150 countries475 offices630 UK staff

UK HQ in Ipswich +Regional offices in London, Liverpool & Glasgow

THE JOURNEY MILESTONES Copyright MSC Mediterranean Shipping Company S.A. 5

JULY 2013

SEPT2013

DEC2013

JUNE2014

OCT2015

APRIL2015Business case sign offLaunchInteraction 2014Interaction 2013Top 5 in DWG My Beautiful Intranet2014 Ragan Awards

BUILDING STRONG FOUNDATIONS Copyright MSC Mediterranean Shipping Company S.A. 6

OUR INITIAL PROJECT STRUCTURE

PROJECT STEERING GROUPIMPLEMENTATION TEAM

OUR PROJECT GOALS Copyright MSC Mediterranean Shipping Company S.A. 8DELIVER EFFICIENCIESIMPROVE EFFECTIVENESSIMPROVE INTERNAL COMMUNICATIONINCREASE COLLABORATIONIMPROVE PROJECT TEAM EFFECTIVENESSIMPROVE OUR PROCEDURAL DOCUMENTATIONREDUCE EMAIL USAGETO HAVE OUR INTRANET RECOGNISED AS ONE OF THE LEADING UK SOCIAL INTRANETS

CHANGE MANAGEMENTGOVERNANCEDIRECTIONPEOPLECHANGE MANAGEMENTCommunication, training & implementationHave a detailed change plan from day 1 and try to communicate gradually rather than a big bang.GOVERNANCEDecisions, budget & senior sponsorsUnambiguous governance plan. Be clear on decision making. Steering group represents business. DIRECTIONPositioning, goals & risksClear direction where do you want to go and what might stop you. PEOPLEUser focus at the heart of the project

A day in the life of

:myworkspace Copyright MSC Mediterranean Shipping Company S.A. 10

SUCCESSES / CHALLENGESSUCCESSES

Embedding the site User engagementCommunityChange in culture & working practicesCentralisation and transparency of documentation

CHALLENGES

Senior engagementNews contentRemote offices / workersSocial workingContent channels

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THE MAINTENANCE PHASE Copyright MSC Mediterranean Shipping Company S.A. 16Our approach has been as follows :Understand your limitationsPut the majority of the focus on people using the site rather than those that do not. Build user confidence through use of department/project team sites.Use team sites as proving groundsHowever difficult, try to keep momentumBe brave

NEW INITIATIVES UNDERWAY FOR :MYWORKSPACE

INTERACT MODULES NOT YET IMPLEMENTED ExpertiseRewardsTasks

MSC WIKI Copyright MSC Mediterranean Shipping Company S.A. 19

TIME HOP Copyright MSC Mediterranean Shipping Company S.A. 23

WHAT WOULD WE HAVE DONE DIFFERENTLY??? Copyright MSC Mediterranean Shipping Company S.A. 25

ONE LAST PIECE OF ADVICEBase everything around the user experience and never compromise this. Even if you have the greatest piece of functionality, only use if it adds value to your user base.