Intelligent value retention 03 T OP. The maintenance service from Schwarzmüller is an innovative...
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Intelligent value retention Maintenance services from Schwarzmüller
Transcript of Intelligent value retention 03 T OP. The maintenance service from Schwarzmüller is an innovative...
Intelligent value retentionMaintenance services from Schwarzmüller
www.schwarzmueller.com/aftersales
03
TOP. The maintenance service from
Schwarzmüller is an innovative solution
that secures the value of high-performance
commercial vehicles on a long-term basis. In-
telligent maintenance ensures that your vehicle
remains in top condition and is ready to use, even
under the most demanding of conditions!
Breakdown statistics compiled by Schwarzmüller’s
international customer service department clearly
show that three quarters of all breakdowns and
the follow-on costs could have been avoided if the
vehicle had been sufficiently maintained.
Here at Schwarzmüller, we take the view that
breakdowns are actually a waste of resources!
That is why we developed TOP.
TOP is a tailor-made system that caters for all
requirements. It offers four levels of maintenance,
from emergency call-outs to an all-inclusive
package.
Whatever package you choose, the outcome is
the same: Your Schwarzmüller vehicle will remain
a genuine Schwarzmüller! Year after year.
An ITEM OF VALUE SHOULd HOLd On TO ITS VALUE And THAT IS ESPEcIALLY TRUE In THE cASE OF HIgH-qUALITY cAPITAL gOOdS.
Valuable items require intelligent protection.
%
by
mai
nte
nan
ce d
efic
ien
cies
Causes of breakdowns
Source: Breakdown statistics com-piled by Schwarzmüller international customer services, Reasons for Breakdowns (2012-2014)
by
tyre
s
by
mis
cella
neo
us
cau
ses
by
acci
den
ts
76 10 13 1
tyre
s
Reported breakdowns of utility
vehicles in Europe (all manufacturers,
including tyre manufacturers)
Source: Service24
bra
kes,
co
mp
ress
ed a
ir
axle
elec
tric
s, t
arp
aulin
s, b
od
ywo
rk
60 20 15 5
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Ensuring efficiency.
To be of benefit to you, your vehicle must be
ready to use, which means that breakdowns
form a source of irritation that can prove very
expensive indeed! TOP. The maintenance
service from Schwarzmüller improves the reli-
ability of your vehicle. Breakdowns caused by
inadequate maintenance are extremely unlikely
to occur, meaning that you will probably not be
faced with unpredictable costs for roadside as-
sistance or costs that arise as a result of dwell
times or delays to consignments.
Boosting the resale value.
Your vehicle from Schwarzmüller will retain its
value in the longer term. Schwarzmüller provides
services of the highest quality. comprehensive
maintenance is the key to preserving a vehicle’s
long-term value. Our many years of experience
have taught us that it is possible to achieve a
resale value that is up to 15 percent higher.
TOP. By using the maintenance service from
Schwarzmüller, you can be certain of one thing –
once a Schwarzmüller, always a Schwarzmüller!
Driving down the total cost of ownership.
The greater efficiency of your Schwarzmüller
vehicle will help you reduce the total cost of
ownership. TOP. The maintenance service
from Schwarzmüller will drive that cost down
even further. Over a maintenance period of
5 years (or 625,000 kilometres), this could
reduce your total cost of ownership by up
to 40 percent. All costs can be calculated in
advance.
When it comes to guaranteeing the
continuous value of your commercial
vehicles, the maintenance service from
Schwarzmüller is simply at the TOP of its class.
Value can mean many things:
A high degree of availability,
combined with long operating times
The resale value of a vehicle after several
years of use
The total cost of ownership
Whatever your priorities, Schwarzmüller’s main-
tenance service means your vehicle retains its
value – and you see benefits in your bottom line.
THE VALUE OF cOMMERcIAL VEHIcLES LIES In THEIR qUALITY And EFFIcIEncY – And THESE OUgHT nEVER TO BE cOMPROMISEd.
What exactly do we mean by valuable?
YOU cAn SELEcT ExAcTLY WHIcH SERVIcE MOdULES YOU nEEd FOR YOUR ScHWARzMüLLER VEHIcLES, dEPEndIng On YOUR nEEdS.
Made-to-measure value. Intelligent services tailored to your needs.
The Schwarzmüller group tailors its mainte-
nance service according to its customers’
needs, meaning that you will receive pre-
cisely those services that you actually require. In
order to achieve this, we have four ascending levels
of service. The first of these is our breakdown
helpline service (TOP. Basic). This is followed by
our roadside assistance service (TOP. Economy),
our complete maintenance service, including a
statutory test of roadworthiness (TOP. Business)
and our all-inclusive care-free package that con-
sists of all four modules (TOP. Premium).
If you take out TOP. Business or TOP. Premium,
we will extend the manufacturer’s guarantee for
your Schwarzmüller vehicle from two to five years*,
as we have come to realise how important it is for
our customers that their vehicles are reliable and
ready to use, year in, year out.
* Depending on the term of the TOP.Business contract
If your vehicle breaks down, our
international breakdown helpline
will be there for you. Our opera-
tives will agree what steps then
need to be taken.
Available at any time. 24/7 breakdown helpline
(includes intervention and processing fees)
Arranging roadside assistance
coordinating assistance services
We will check and maintain your
vehicle in accordance with your
own individual needs and the re-
quirements that apply by law, ena-
bling you to extend the service-life
of your Schwarzmüller vehicle.
Safeguarding long-term value. Annual vehicle checks, maintenance (chassis,
brakes, electronic systems, bodywork, air springs,
shock absorbers, wheel hubs and bearings, brake
discs and EBS)
Statutory inspection
(optional, subject to an additional charge)
Information on service intervals and planning
Exchange of replacement and wear parts
TOP. Basic including
After receiving your call, we will
organise the most effective solu-
tion for you, including a global
assistance card and basic legal
information.
Keeps you on the road. Vehicle recovery service
Towing service
(costs of up to EUR 1,500 per year are included)
Assistance card
(pre-paid Mastercard that can be used worldwide)
Legal24, to provide you with legal information on
the spot, free of charge
Economy plus:
Tyre replacement service on site.
TOP. Basic including
Whether you subscribe to our
breakdown helpline or take out
our complete ongoing mainte-
nance programme, you will be
entitled to receive our full pack-
age of maintenance services.
Round-the-clock availability. TOP. Basic
+
TOP. Economy +
TOP. Business
Our full-service maintenance solution!
The Schwarzmüller maintenance programme –
an intelligent approach to value retention.
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Made-to-measure value. Intelligent services tailored to your needs.
TOP. The maintenance service from
Schwarzmüller ensures that your vehicles
are ready to use at all times. It is available
from the network of international service workshops
operated by the Schwarzmüller group (see list of
locations on the right) or via our 260 service partners
in 20 countries. You can find us anywhere along
the major transit routes in central Europe, as well
as at a location near you!
To take the most effective steps towards ensuring
that your Schwarzmüller vehicle retains its value,
all you need to do is get in touch and we will be
pleased to arrange an individual appointment at
a time that suits you.
WE gUARAnTEE OUR FULL RAngE OF TOP MAInTEnAncE SERVIcES In 20 cOUnTRIES. cOnSISTEnT And cOMPREHEnSIVE.
Intelligent value retention – start now!
Tel.: +43 7713 800-0 [email protected]
Schwarzmüller GmbH, Freinberg Hanzing 11, 4785 Freinberg, Austria Tel.: +43 7713 800-0 [email protected]
Schwarzmüller GmbH, Fürnitz Kärntner Straße 50, 9586 Fürnitz, Austria Tel.: +43 4257 3340 [email protected]
Schwarzmüller GmbH, Kramsach Amerling 110, 6233 Kramsach, Austria Tel.: +43 5337 63114 [email protected]
Schwarzmüller GmbH, Lieboch Hans-Thalhammer-Straße 11, 8501 Lieboch, Austria Tel.: +43 3136 61056 [email protected]
Schwarzmüller GmbH, Mäder Industriestraße 11, 6841 Mäder, Austria Tel.: +43 5523 62105 [email protected]
Schwarzmüller GmbH, Wels Linzer Straße 258, 4600 Wels, Austria Tel.: +43 7242 47331-0 [email protected]
Schwarzmüller GmbH, Vienna Richard-Strauss-Straße 30, 1230 Vienna, Austria Tel.: +43 1 6164570-74 [email protected]
Schwarzmüller KG, Passau Haitzinger Straße 41, 94032 Passau, germany Tel.: +49 851 9594-300 [email protected]
Schwarzmüller Romania Sri Bucharest West Logistic Park, com. dragomiresti Vale, 077096 Bukarest, Romania Tel.: +40 2152 82300 [email protected]
Schwarzmüller Kft. Jedlik Anyos u. 43, 2330 dunaharaszti, Hungary Tel.: +36 24 503 000 [email protected]
Schwarzmüller Ukraine V. Stoyanka, 21km zytomyrskogo shosse, 08114, Kyivska area, Ukraine Tel.: +380 44 4063709 [email protected]
Schwarzmüller Zebrak S.R.O. za dalnici 508, 26753 zebrak, czech Republic Tel.: +42 311 908-111 [email protected]
Schwarzmüller Bohumin, S.R.O. Ostravska 204, 73581 Bohumin, czech Republic Tel.: +42 59601 6289 [email protected]
Austria
Hungary
Germany
Italy
Switzerland
Belgium
Belarus
Russia
Poland
Lithuania
Czech Republic
Romania
Ukraine
Slovakia
SerbiaBosnia
Croatia
Slovenia
Bulgaria
YOU WILL ALWAYS FInd A ScHWARzMüLLER SERVIcE LOcATIOn nEAR YOU, AS THEY ARE LOcATEd ALOng ALL MAJOR TRAnSIT ROUTES In cEnTRAL EUROPE.
260 service locations in 20 countries.
In recent decades, the Schwarzmüller group has
consistently pursued a process of international
expansion. The Schwarzmüller maintenance
service has benefited from this too, as it enables
Schwarzmüller to provide its range of TOP services
in all countries where Schwarzmüller vehicles are
sold. Our carefully selected service partners op-
erate according to the high quality standards that
Schwarzmüller expects and undergo regular audits.
Our Schwarzmüller service workshops are equipped
with state-of-the-art equipment such as brake-testing
lines and frame alignment jigs. They are able to main-
tain all types of vehicles made from aluminium, steel
or plastic and have the facility to carry out comprehen-
sive servicing of tank vehicles.
countries, where the full range of TOP services
is available. TOP. Basic (emergency helpline) and
TOP. Economy (roadside assistance) are availa-
ble 24 hours a day, 7 days a week, Europe-wide.
Latvia
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Maintenance services from Schwarzmüller
Schwarzmüller Group
Hanzing 11, 4785 Freinberg, Austria
Tel.: +43 7713 800-0
Fax: +43 7713 800-297
www.schwarzmueller.com
