Copyright  ©  2010,  Knowledge  Values.  All  Rights  Reserved. Intelligent  Technology:  OpCmizing  the  Knowledge  Driven  Enterprise

Knowledge ValuesProf. Dr. Larry Lucardie

Intelligent Technology:Optimizing the Knowledge Driven

Enterprise

Match™ Technology Suite:Lean, agile and high performing knowledge based technology

to boost sustainable competitive advantage

Copyright  ©  2010,  Knowledge  Values.  All  Rights  Reserved. Intelligent  Technology:  OpCmizing  the  Knowledge  Driven  Enterprise 2

Knowledge Based software development with Match™...

... results in maximum software development flexibility, speed and drastic ICT cost cuttings

Business Analysis Design Specification

3 months3 months

Design & Development

ImplementBuild & Test

2 months 6 months 2 months

Project Portfolio

Stock

Time to MarketTraditional SoftwareDevelopment:16 months

Time to MarketIntelligent Software RequirementSpecification:12 months

Time to MarketIntelligent (Knowledge Based) Software Development:6 months

Functional Analysis & Specification

3 months

System Specification

1 month

Implement

2 months

Functional Analysis & Specification

3 months

(Web) Services Delivery

3 months

Build & Test

6 months

Deploy

< 1 month

Intelligent Software Specification:✓ Immediate validation and feedback✓ Consistent, optimized business rules

Intelligent Software Development:✓ Immediately executable with mimimum hardcode✓ Flexible application design and maintenance

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Lean, agile and transparent Match™ Knowledge Technology ...

... results in rapid, user centric and intuitive application development with minimum hard code

Lean, agile application development:

✓ L(ine)-Model instead of V-model (mostly

combined with the Waterfall model)

guarantees swift “One (First) Time Right”

✓ Software requirement specifications are

directly executable: generating a working

application in the blink of an eye!

✓ Executable, interactive requirements

enable optimal co-creation of applications

✓ Optimal user centric: made to measure

✓ Total Time to Market at least 6 x faster

✓ Drastic ICT cost cuttings

Intelligent Software Development with digital

Match™ Knowledge BasesSystem Testing

Global Design

Detailed Design

Coding / Building

Unit Testing

Integration TestingV-Model not needed anymore!

Backend Knowledge

Base

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DataBase Systems

Lean Knowledge Infrastructure: Agile Business Logics

Agile GUI LayerAgile Automation

Data / Information Systems Layer

Lean, agile and transparent Match™ Knowledge Technology ...

... performing as the intelligent enterprise knowledge cortex

Lean Customer, User and Application Interaction

External Data Sources Information Systems

Security Systems Development Systems OEM Systems

Match™ Knowledge Base SystemProcess Knowledge

Base GUI Knowledge

Base

OEM Systems

Intelligent Front EndsIntelligent Cores Intelligent Straight Through Processing

Data/Information Optimization✓ Extract hidden business logics✓ Check correctness, complete-

ness and consistency of dataand information

Automation & Adaptation✓ Capture (people, system, paper)

scale and automate businesslogics (= enterprise knowledge)

✓ Digital enterprise knowledge isone on one application / GUI

Segmentation & Interaction✓ Contextual knowledge transfer✓ Interactive, dialogue driven

enterprise knowledge✓ Rapid learning loop

Inference Machine

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Lean, agile and transparent IT Infrastructure ...

... created by capturing Business Logics in various integration scenarios

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Lean, agile and transparent IT Infrastructure ...

... through application of Knowledge Based back-end connections

Information Based back-end connections:✓ Each connection needs to be custom coded✓ Customized connections✓ Impact of change: adjusting each connection

1 2 3 4 5 Intelligent Abstraction Layer

Knowledge Based back-end connections:✓ Loosely coupled connection require less code and maintenance✓ Loosely coupled connections✓ Impact of change: adjusting on abstraction layer level

1 2 3 4 5

Copyright  ©  2010,  Knowledge  Values.  All  Rights  Reserved. Intelligent  Technology:  OpCmizing  the  Knowledge  Driven  Enterprise 7

Knowledge Based software requirements engineering ...

... has a drastic impact on the commercial Business Model reducing cost levels up to 55% !

Copyright  ©  2010,  Knowledge  Values.  All  Rights  Reserved. Intelligent  Technology:  OpCmizing  the  Knowledge  Driven  Enterprise

Smart Solutions

Smart Application Development

Intelligent Web Self Service:from “Search” to “Find”

Smart Enterprise Content Intelligent Testing

Smart Business Process Management

Intelligent Dashboard

Intelligent Product Model

8

Smart Requirement Engineering Intelligent Service Desk

Smart Multi Channel Customer Contact

Copyright  ©  2010,  Knowledge  Values.  All  Rights  Reserved. Intelligent  Technology:  OpCmizing  the  Knowledge  Driven  Enterprise

Smart Client Cases

Intelligent Clinical Paths

Smart Multi Channel Customer Care

Award Winning Intelligent Service DeskIntelligent Workflow Management

Intelligent Online Mortgage AdvisorSmart Requirement Engineering

Intelligent Online Education Advice

Intelligent Regulation Management(NEN 2580)

Intelligent Product ModelSmart Rabo Web

Intelligent Application Provisioning

Intelligent Service Desk

Intelligent Data Model

9

Intelligent IVRIntelligent Scripting

Smart Multi Play Help Desk

Project ExploreCo-creation InviteRELIABLE AND FLEXIBLE

Fronteer Strategy

Amsterdam, 25 november 2009