© 2019 TM Forum | 1

President & CEO, TM Forum

Digital Transformation Middle East 2020

Nik Willetts

INTELLIGENT

OPERATIONS

FOR A 5G WORLD

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COSTBENEFIT

5G

▪ SDG 3: Health & Wellbeing ▪ SDG 9: Industry, Innovation

& Infrastructure▪ +22.3m jobs▪ +$3.2tn additional output▪ $13.2tn economic value

▪ $1tn invested by 2025▪ Energy & Resources?

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IT’S TIME TO

CHANGE

GAMETHE

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Intelligencenot

Data

Outcomesnot

Technology

Ecosystemsnot

Ego-systems

BUILDING A

5G SOCIETY

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ConnectivityProviders

Vendor, SI, Consultants

End Customer

Public Transport Public Safety

Manufacturing

Healthcare

Media &

Entertainment

Energy &Utilities

19%

5%

8%

11%

13%

13% 13%

17%

Automotive

Financial Services

Traditional: Value Chain 5G Ecosystems: Value Platform

* Market opportunity segmentation data source: Ericsson research

Connectivity

Pri

vacy

AI

Edge

ConnectivityProviders

SaaS Providers

IaaSProviders

Hyper-scalers

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Partner domains

Zero-touch Partnering

Digital SP domain

Autonomous Digital Infrastructure

Cloud Native IT Production Components

Intelligent Operations (AIOps)

Zero

-to

uch

Inte

rop

erab

ility

Legacy CSP domain

Operations(processes & people)

BSS

OSS

Network (asset)

Open Digital Framework

18 months 18 days

Simplification | Automation | Intelligence

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Party Management

Core Commerce Management

Production

Enga

gem

en

t M

anag

eme

nt

Inte

llige

nce

Man

agem

ent

Open Digital Architecture

▪ Reusable▪ Zero-touch▪ Plug-and-play

The next level: Open Digital Architecture & API Manifesto

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Intelligence Infrastructure

Smart X Solutions• Smart X Operators• e.g. Smart City Toolkit &

Operating Model

• Localized & centralized decisioning• AI & AIOps• Transparent, neutral, cost-effective

• 5G/4G, LoRa, NBIoT, Wifi6• Cloud compute• Multi-access Edge Compute (MEC)

Connectivity & Digital Infrastructure

Secu

re,T

ran

spar

ent,

Zer

o-T

ou

chTM Forum: Enabling Open Digital Ecosystems

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© 2019 TM Forum | 10

Let’s change the game – together.