1

INTELLIGENT IT OPERATIONS FOR MULTI-CLOUD ENVIRONMENTSCompanies Leading the Way

2

Our World is ChangingOrganizations across every sector are applying digital technologies to disrupt models

of business and engagement, and to reimagine customer experiences. The ability to

bring new applications and services to market quickly has become the key to business

success and competitive advantage.

Businesses require modern data centers with the agility and scalability to support

rapid business innovation. These modern data centers must extend to public clouds

while ensuring and optimizing for performance, availability, compliance and cost.

The stories in this book bring to life the operational challenges IT teams are facing in

this changing environment and how they are tackling them to meet business demands.

We hope these stories inspire you, and we look forward to partnering with you on this

journey of digital and operational transformation.

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

3

Operational Complexity Slows You Down

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

DowntimeDoes the root cause lie in the application or the infrastructure? Figuring this out often means many unproductive cycles.

Siloed VisibilityBuried by alert storms and false alerts? Siloed and complex management stacks require lots of manual troubleshooting. Complexity

Overwhelmed by the growing complexity and scale of data and data centers? Traditional tools and processes weren’t designed to handle them either.

Constant Pressure to Reduce CostsToo many requirements, never enough budget? A patchwork of complex management tools and systems and no insight into infrastructure costs.

No Single IT Operations Management ToolEver dream of having one tool that could strategically manage all your virtual and physical infra, apps, OS, network and storage? Plus troubleshoot infrastructure issues, and get visibility into public cloud.

4

Re-think Operations to Stay CompetitiveIncreased scale, more dynamic workloads, and the adoption of hybrid cloud computing are making

companies rethink how they manage these environments.

Successful companies have adopted an operations management platform that spans applications, compute,

network and storage and helps them fully manage the performance, availability and capacity of a multi-

cloud environment.

Their operations management solution allows then to gain a single view across resources within a

virtualized or cloud environment, on-premises or off-premises. It helps them:

• Proactively solve performance issues.

• Continuously monitor and manage capacity.

• Streamline and automate processes, common tasks and enforcement of standards.

• Understand and optimize the cost and consumption of private and public clouds

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

In managing Cloud assets today, it is not really about whether they are on public or whether they are in a private Cloud or whether they’re in a hybrid Cloud, it’s about understanding and having the confidence that you can manage those assets wherever they are.”

- TIM MELVIN,

DIRECTOR OF INFRASTRUCTURE, COLUMBIA SPORTSWEAR

5

VMware Intelligent Operations Enabling Customers Across IndustriesSUPERIOR SDDC INTEGRATION, EXTENDED VISIBILITY AND BIG COST SAVINGS

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

Education Finance Government Technology HealthcareManufacturing

&Others

6

VMware Intelligent Operations is Offered as “vRealize Suite”HELPING CUSTOMERS SHIFT FROM REACTIVE TO PROACTIVE TO INNOVATED APPROACH

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

To learn more, watch this video:

CAPACITY MANAGEMENT

PERFORMANCE ANDTROUBLESHOOTING

FROM APPS TO INFRASTRUCTURE

ACROSS PHYSICAL, VIRTUAL AND CLOUD

vRealize Operations Advanced Edition

vRealize Log Insight

vRealize Business For Cloud

vRealize SuiteStandard

7

Ensure Performance & Availability Across SDDCImprove performance, avoid disruption and proactively manage SDDC with predictive analytics driving integrated performance and health monitoring across compute, network, storage and applications.

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

We’ve been able to find problems before they’ve caused downtime in our environments, which has significantly improved the relationship between developers and IT.”

- JOEY COCO,

SENIOR VIRTUALIZATION ENGINEER, CHOICE HOTELS

REAL-TIME LOG ANALYTICS FOR ROOT-CAUSE ANALYSIS

HEALTH, PERFORMANCE AND TROUBLESHOOTING

APPLICATION DEPENDENCY MAPPING

CSS CORP

DELL EMC

8

Optimize Resource Utilization and Achieve Cost SavingsBecome more efficient by optimizing resource utilization, workload balancing and improving planning and forecasting. Align IT spending with business priorities by getting full transparency of infrastructure and cloud consumption.

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

In addition to the time savings, with the use of the infrastructure tools that come with the vCloud Suite, we have an 85% (improvement) in infrastructure utilization, in time to deploy, in disk space utilization… it’s just been a tremendous savings in every dimension.”

- MICHAEL CONROY,

DIRECTOR OF INFRASTRUCTURE TECHNOLOGY, RENT-A-CENTER

WORKLOAD PLACEMENT

CAPACITY RECLAMATION, OPTIMIZATION AND

PLANNING

INFRASTRUCTURE COSTS, METERING, CONSUMPTION

CHOICE HOTELS

ZEBRA

OSIS

CNRA

9

Monitor Heterogeneous Datacenters & Multi-CloudsComprehensive visibility in a single console across physical, virtual, and public cloud environments with an open and extensible operations management platform.

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

At Telkom Indonesia, virtualization allowed us to consolidate our IT infrastructures across the group from storage, application and server, data center, link to access, enhancing efficiencies in delivering services to our customers securely, and cost effectively.”

- SIHMIRMO ADI,

DEPUTY SENIOR GENERAL MANAGER ISC TELKOM INDONESIA

OS, DATABASE, MIDDLEWARE AND

APPLICATION MONITORING

STORAGE AND NETWORK VISIBILITY

OPEN AND EXTENSIBLE PLATFORM

UNIVERSITY OF NEW HAMPSHIRE

TELKOM INDONESIA

ATD

10

READ THE CASE STUDY

CSS Corp is a leading technology

company supporting enterprise and

consumer products, managing IT

infrastructure (stand-alone, Cloud-or

Mobile-enabled) and deploying networks.

VMware vRealize Operations has provided

an orchestration layer that enables CSS

Corp to manage its private cloud and

virtualized infrastructure from a single

pane of glass. This eliminates the need

for administrators to log into multiple

consoles to manage different hypervisors

or the private cloud infrastructure.

In addition, vRealize Operations has

enabled the company to reclaim

unutilized resources to deliver more

virtual machines, and identify whether the

network, a host or storage is responsible

for a problem that may be hampering

a virtual machine. The company has

gained the ability to better plan resource

allocations for individual projects, rather

than invest large amounts of capital up-

front in new servers.

KEY CHALLENGES

• Control datacenter costs and administration requirements

• Build technical and business skills in cloud to market new services to customers

• Protect revenue by ensuring customer case tracking system remains available if disaster occurs

• Gain ability to scale infrastructure to support business growth

SOLUTION

VMware vCloud Suite, VMware vRealize

Operations and VMware vCenter Site

Recovery Manager enable CSS CORP to

provide new services to customers, improve

internal efficiencies and protect revenue.

BUSINESS BENEFITS

• Reduced required physical server numbers from 200 to 60

• Eliminated revenue dips by maintaining customer case tracking system availability

• Saved considerably in capital expenditure over the last decade

• Gained ability to provision virtual machines in hours rather than wait weeks for a new physical machine

CSS Corp Embraces Virtualization to Provide Market-leading Technology Support Services

INDUSTRY: TECHNOLOGY

LOCATION: INDIA

COMPANY: CSS CORP

We were able to delay our capital expenditure requirements and spread our spending over multiple months because we didn’t have to invest in buying several servers at the same time.”

- YAZ HUSSAIN,

LEAD ARCHITECT, CSS CORP

RECLAIM UNUTILIZED RESOURCES, SAVE MONEY

11

READ THE CASE STUDY

Dell EMC, a part of Dell Technologies,

enables organizations to modernize,

automate and transform their data

center using industry-leading converged

infrastructure, servers, storage and

data protection technologies. The new

infrastructure at Dell EMC provides

a comprehensive ITaaS solution for

managing day-to-day operations,

including troubleshooting, capacity

planning, performance monitoring, and

workload placement. It also allows Dell

EMC to quickly provision and deliver

network and security services - from a

single pane. The real-time analytics that

the vRealize solution provides helps Dell

EMC make better decisions and save

money.

“We have greater insight into our

capacity today than we did even three

years ago,” says DiVittorio. “That helps

us make smarter decisions on when and

what hardware to buy. Just in the past

year, we avoided purchasing 100 servers

because we had tighter capacity and

better management of performance and

workload placement through vRealize

Operations.” Through improved workload

placement, troubleshooting, and capacity

planning, Dell EMC achieved optimized

utilization of 80 percent.

KEY CHALLENGES

• Manage close to 20,000 virtual machines and store more than 40 petabytes of data

• Reduce time to provision new services. Eliminate lengthy processes, 85% of IT tasks were manual

• Help departments within Dell EMC make better decisions about their IT spending

• Evolve data center infrastructure to support IT-as-a-service environment

SOLUTION

Dell EMC deployed VMware vRealize Suite to

automate and manage its new hybrid cloud

infrastructure and deliver IT as a service,

including self-service provisioning that rivals

third-party cloud provider offerings.

BUSINESS BENEFITS

• Reduces time to provision from 45 days to same-day delivery

• Improves workload placement, troubleshooting, and capacity planning to achieve optimized utilization of 80 percent.

• Charges back 90 percent of operational expenses to enable better decisions about technology investments

Dell EMC Manage Enterprise Hybrid Cloud Using vRealize Suite to Make Better Decisions

INDUSTRY: TECHNOLOGY

LOCATION: HOPKINTON, MA

COMPANY: DELL EMC

We avoided purchasing 100 servers because we had tighter capacity and better management of performance and workload placement through vRealize Operations.”

- PAUL DIVITTORIO,

SENIOR DIRECTOR OF CLOUD

INFRASTRUCTURE, DELL EMC

REDUCE COSTS, INCREASE EFFICIENCIES

12

READ THE CASE STUDY

Choice Hotels International is one of

the world’s largest and most successful

lodging companies. With the data center

migration to a VMware software-defined

data center architecture, some additional

management tools were required to

deliver infrastructure to 200 developers

writing applications used by customers,

employees, and franchisees.

Choice Hotels selected VMware vRealize

Suite based on its native integration

with the VMware software-defined data

center environment. VMware vRealize

Automation technology streamlines the

resource provisioning process, while

VMware vRealize Operations technology

provides guided remediation and faster

resolution of critical issues across

compute, storage, and network stacks.

Since implementing vRealize Suite, Choice

Hotels has cut application infrastructure

provisioning from 6 weeks to 30 minutes.

It also reclaimed more than 100 over-

provisioned virtual machines in the first

few weeks. New management applications

are delivered to business users faster,

while troubleshooting time has been

reduced thanks to accelerated root cause

analysis and guided remediation. That

means issues are resolved before they

cause downtime.

KEY CHALLENGES

• Enhance customer satisfaction and gain competitive edge by accelerating time to market for applications

• Improve performance troubleshooting with better visibility into virtualized compute, network, and storage infrastructure

SOLUTION

VMware vRealize Suite to help manage its

software-defined data center (SDDC):

• VMware vRealize Automation to orchestrate their provisioning process

• VMware vRealize Operations for

troubleshooting and issue resolution

BUSINESS BENEFITS

• 30 minutes to provision application infrastructure, versus six weeks

• 100+ overprovisioned VMs reclaimed in the first few weeks—more than 6% of the VMs that typically run in the production environment

• Accelerated delivery of new management applications to business users

• Improved troubleshooting means that issues are resolved faster, at times before the issue can cause downtime

Choice Hotels Improves Performance with VMware vRealize Suite to Deliver Better Services

INDUSTRY: TRAVEL/LEISURE

LOCATION: ROCKVILLE, MD

COMPANY: CHOICE HOTELS

We’ve been able to find problems before they’ve caused downtime in our environments, which has significantly improved the relationship between developers and IT.”

- JOEY COCO,

SENIOR VIRTUALIZATION ENGINEER,

CHOICE HOTELS

ACCELERATE IT RESOLUTION ACROSS DATA CENTERS

13

READ THE CASE STUDY

Zebra Technologies builds logistical

solutions that identify, track, and manage

critical assets, people, and transactions.

Zebra operates in 81 countries and

employs a workforce of more than 7,000.

In less than a year, Zebra has moved or

decommissioned most of the Motorola

applications and reduced the daily

hosting fees by more than 98 percent.

More than 1,600 servers now run in

Zebra’s public cloud environments hosting

a mix of production, development, and

backup workloads that represent more

than 45 percent of the company’s overall

IT environment.

Once Zebra provisions those facilities,

VMware vRealize Operations Advanced

Edition streamlines life-cycle monitoring

and management, regardless of which

cloud platform the workload is running

in. Each group in the infrastructure

management team has its own

customized dashboard. “The app teams,

the OS team, the network team, they each

have their version,” Jones says. “The more

people see, the more they like it.”

In addition, Zebra has gained precise cost

accounting for IT utilization. “VMware

vRealize Business Enterprise gives us the

ability to show management where every

dollar went, where they overspent, and

what they saved to the last jot and tittle,”

says Myers. VMware vRealize Business helps

Zebra understand the cost structure so they

can make informed decisions.

KEY CHALLENGES

• Quickly migrate 700 legacy applications

• Retire significant hosting charges

• Leverage hybrid cloud for on-demand infrastructure-as-a-service

SOLUTION

Launch a unified hybrid cloud based on a

combination of VMware NSX, vCloud Air,

VMware vSphere, and the VMware vRealize

Suite cloud management platform

BUSINESS BENEFITS

• Better support growth and innovation by being more responsive to the business

• Quickly reduced legacy hosting expenses

• Provide Hassle-free ability to move workloads between private and public clouds

• Improve visibility across multi-cloud environments in a single pane of glass

Zebra Technologies Masters a Massive Merger with a Hybrid Cloud Using VMware NSX and vRealize Suite

INDUSTRY: LOGISTICS

LOCATION: LINCOLNSHIRE, IL

COMPANY: ZEBRA

The app teams, the OS team, the network team, they each have their version [vRealize Operations Customer Dashboards]… The more people see, the more they like it.”

- KELLY JONES,

CLOUD CONSULTANT TO ZEBRA’S CIO

IMPROVE VISIBILITY ACROSS MULTI-CLOUDS

14

READ THE CASE STUDY

OSIS assists community health centers

around the United States with technology

solutions. OSIS cannot tolerate downtime.

Community health centers rely on OSIS

to host their healthcare applications, and

if those are unavailable, patient care will

suffer.

With vRealize solution, OSIS reduced

infrastructure downtime to zero. The

new unified management solution also

provides a wide-ranging marketplace

of extensions for third-party tools

such as HP OneView. OSIS deployed

the HP 3PAR StoreServ management

pack, which provides standard and

custom dashboards, reports, alerts, and

remediation actions for their storage

array—directly within the operations

dashboard.

Additionally, OSIS deployed VMware

vRealize Log Insight. This real-time

log-management solution allows

OSIS to correlate events across the IT

environment with real-time monitoring,

search and log analytics, a dashboard for

stored queries, reports, and alerts. OSIS

has also reduced its hardware footprint by

25 percent boosting memory utilization

on all virtual machines.

KEY CHALLENGES

• Eliminate system failures, outages and downtime

• Move from a reactive to proactive IT environment

• Accommodate rapid growth

SOLUTION

OSIS migrated from its error-plagued

Microsoft Hyper-V platform to vSphere with

Operations Management, which eliminated

downtime at the infrastructure level, reduced

the hardware footprint, and freed IT staff

from mundane tasks of management,

maintenance, and troubleshooting.

BUSINESS BENEFITS

• Reduced infrastructure downtime to zero

• Made client setup faster and client support easier, leaving more time for strategic initiatives

• Enabled IT staff to take quick action and right-size client environments as necessary

OSIS Provides 100 Percent Uptime for its Healthcare Clients with VMware Solutions

INDUSTRY: HEALTHCARE

LOCATION: CINCINNATI, OH

COMPANY: OSIS

We don’t spend hours troubleshooting those miscellaneous problems that once came out of nowhere. With vSphere we’ve also been able to limit the number of systems we have to manage and that means less maintenance time spent on things like Windows patching.”

- ROB FRILLING, INFRASTRUCTURE

TEAM LEAD AND SENIOR

VIRTUALIZATION ENGINEER, OSIS

REDUCE DOWNTIME FOR MISSION CRITICAL SYSTEMS

15

READ THE CASE STUDY

The California Natural Resources

Agency (CNRA) comprises 33 different

departments, all of which are chartered

with protecting and managing the

historical and natural resources of

California. In the past, each department

had its own independent IT organization.

But over the past few years, CNRA has

been on a journey to unify IT operations,

with the goal of leveraging economies

of scale and becoming a better business

enabler for the different departments.

Part of the agency’s IT transformation was

the realization that doing everything in

house may not be the most economical

way to meet the needs of the different

departments. By leveraging public

clouds, CNRA was able to stretch its

resources and deliver IT services more

cost-effectively. VMware presented a

management challenge. To operate its

hybrid cloud at peak efficiency, CNRA

decided to deploy the VMware vRealize

Suite management platform.

KEY CHALLENGES

• Cut costs and redirect state budget to drought, wildfires, and other concerns

• Reduce redundant hardware and software maintenance, and over-provisioning

SOLUTION

VMware vRealize Automation, VMware

vRealize Operations, VMware Virtual SAN,

VMware NSX helped California Natural

Resource Agency to respond quickly and cost

effectively to market changes.

• Virtualized, cloud-native architecture that supports scalable app development

• Shared services provider model and multi-tenant data center for quick data access

• Common private and public cloud

infrastructure with dynamic configuration

BUSINESS BENEFITS

• 300 percent increase in data center capacity for scale and agility

• 42 percent reduction in capital expenditures, and 35 percent in operating expenditures

• A platform for a performance analytics system that combines 11 petabytes of multiple agencies’ data for secure, easy access; modeling; and decision-making

California Natural Resources Agency Mitigates the Impact of an Environmental Crisis with vRealize Suite

INDUSTRY: GOVERNMENT

LOCATION: CALIFORNIA

COMPANY: CALIFORNIA NATURAL RESOURCES AGENCY

VMware has been on the journey with CNRA from day one. The result is IT being perceived as a business enabler while at the same time reducing operational costs by 30%, increasing capacity by 300% and faster time to market.”

- TIM GARZA,

IT DIRECTOR, CALIFORNIA NATURAL

RESOURCE AGENCY

SEE THE VIDEO

IMPROVE EFFICIENCY AND REDUCE COSTS

16

READ THE CASE STUDY

At University of New Hampshire (UNH), the problems created by an expanding student population were compounded by the rapid introduction of new offerings and initiatives. The University has a centralized IT organization and data center that hosts most of its servers. The NSX integration with vRealize Operations and Log Insight has provided enhanced network visibility, analysis, and troubleshooting capabilities to help administrators identify problems that previously would have gone unnoticed.

The IT team can now automatically segment and remediate any problematic virtual machine in their environment. In case of an attack, UNH is able to spot and correct problems within minutes, before any damage is done. “The OOB alerts and dashboards of Log Insight are helping us with figuring out incoming and outgoing traffic,” said Bird. Log Insight is “...significantly easier for us to use. We don’t have to write custom SQL queries. We don’t have to understand log syntax from various sources. Log Insight ties it all together for us nicely,” said Connors

vRealize gives any audit “...end to end visibility of physical and logical network topologies as they related to single VMs and multi-VM applications”. This gave UNH the opportunity to unshackle underutilized hosts in compliance clusters and join them to clusters that needed more hosts and

resources.

KEY CHALLENGES

• New IT services and applications across all colleges required frequent changes to physical network

• Data centers were out of rack space, power, and cooling capacity

• Workload provisioning processes across multiple IT teams did not scale with growing demand

SOLUTION

VMware vRealize Operations, vRealize Log

Insight, NSX provide increased efficiency and

CAPEX savings along with improved security

for their SDDC environment increasing

flexibility and agility.

BUSINESS BENEFITS

• Adopted zero-trust security posture across datacenters using micro-segmentation, increasing security capabilities and mitigating risk

• Streamlined operations across multiple IT teams, reducing deployment times for new applications from months to days

• Reduced spending by avoiding major data center upgrades of network hardware, power, and cooling.

University of New Hampshire Builds SDDC to Support Demand with NSX and vRealize

INDUSTRY: EDUCATION

LOCATION: DURHAM, NH

COMPANY: UNIVERSITY OF NEW HAMPSHIRE

The OOB alerts and dashboards of Log Insight are helping us with figuring out incoming and outgoing traffic…end to end visibility of physical and logical network topologies as they related to single VMs and multi-VM applications”

- DAVID BIRD,

LEAD SYSTEM ADMINISTRATOR

FOR UNH

GAIN DEEP INSIGHTS INTO IT INFRASTRUCTURE

SEE THE VIDEO

17

READ THE CASE STUDY

Telkom Indonesia, is the largest

telecommunications provider in Indonesia

serving over 100 million customers in

the nation. The deployment of VMware’s

virtualization solution allowed Telkom

Indonesia to consolidate all of its IT

resources, including its legacy systems,

into a virtualized environment with the

ability to expand quickly with growth in

capacity requirements of its subsidiaries.

To enable the delivery of 24/7 always-on

service, Telkom Indonesia also deployed

other VMware technologies, including

vCenter Server, Horizon®, vCenter Site

Recovery Manager, vCloud® Automation

Center, Cloud Business, Cloud Operations,

vRealize Operations, and VMware NSX,

to establish the software-defined data

center (SDDC) environment. This allowed

Telkom Indonesia to perform application

management at a high level of availability,

security and scalability, while optimizing

and managing the infrastructure on the

storage, network, cloud and compute

fronts.

KEY CHALLENGES

• Enhance operational efficiency and provide always-on services alongside fast growth

• High costs and inefficiencies from the lack of synergy in IT investments across subsidiaries

• Ensure compliance and maintaining the right levels of security and resiliency across all business data and processes

SOLUTION

Telkom Indonesia leveraged VMware’s

solutions to drive transformation, enhance

efficiency, agility and lower enterprise costs

to provide an always-on service for growing

business and customer demands.

BUSINESS BENEFITS

• Telkom Indonesia supported by an always-on data center with 99.99 percent service availability, with a high performance level of IT operation

• 40 percent reduction in total cost of ownership through virtualization of the IT infrastructure

• Faster time to market with less virtual machine (VM) provisioning taking less than 30 minutes instead of 8 hours

• Enabling compliance to regulatory requirements of storing and managing 7 years of data retention.

Enabling an Always-on Telkom Indonesia with Reduced Enterprise Costs, and Greater Agility

INDUSTRY: TELECOMMUNICATIONS

LOCATION: INDONESIA

COMPANY: TELKOM INDONESIA

As we embark on our software-defined enterprise journey, our deployment with VMware enabled us to provide 24/7, always-on service with minimal server downtime and close to 100 percent service availability. Telkom Indonesia can now better serve the needs of our customers.”

- SIHMIRMO ADI,

DEPUTY SENIOR GENERAL MANAGER

ISC TELKOM INDONESIA

OPTIMIZE SYSTEMS ACROSS MULTI-CLOUDS

18

READ THE CASE STUDY

American Tire Distributors (ATD),

headquartered in Huntersville, N.C., is the

largest replacement tire distributor in the

United States. ATD is growing at the rate

of 10-20 percent annually, partly through

aggressive acquisitions, and partly via

organic growth, including the expansion

of its Tire Pros franchise operation.

ATD couldn’t begin to achieve that kind

of growth, or any of its business goals, if

it didn’t have the right IT strategy. “We

need to be able to scale in any direction,”

notes Tony Vaden, CIO, American Tire

Distributors. “Either vertically, by adding

CPU or memory, or horizontally, by adding

applications or database capacity. And we

have to be nimble. We have to be able to

scale out quickly.”

SDDC supports two next-generation data

centers in a private and soon, hybrid,

cloud environment that is 98% virtualized.

KEY CHALLENGES

• Support new tools, functions, and greater customer service for 70,000 customers demanding more digital features.

• Maintain a high level of security while connecting with a vast dealer network.

• Deliver dealer services more quickly and efficiently.

SOLUTION

VMware NSX and vRealize Automation

help ATD reduce OpEx, improve security

posture and better serve its customers.

vCloud Suite Enterprise including vRealize

Automation Enterprise, vRealize Operations

Enterprise and vRealize Log Insight provided

better visibility across the data center as

well monitoring capabilities to improve

operational efficiencies.

BUSINESS BENEFITS

• Accelerates delivery of services to tire dealers, giving them a competitive edge and promoting loyalty.

• Enhances data protection with built-in security across the data center, reducing the risk of breaches.

• Reduces operational costs with automated provisioning of new environments.

• Improves overall business agility for ATD and its dealers.

American Tire Distributors Optimize Systems to Scale and Meet Growing Demand

INDUSTRY: DISTRIBUTION

LOCATION: CHARLOTTE, NC

COMPANY: AMERICAN TIRE DISTRIBUTORS

VMware security and cloud management capabilities allow us to roll out services faster, reduce costs, and deliver new offerings to dealers. This gives dealers a competitive edge when selling tires and encourages them to continue working with us.”

- CHRIS GREEN,

ENTERPRISE INFRASTRUCTURE

MANAGER, ATD

IMPROVE OPERATIONAL EFFICIENCIES & AGILITY

19

Customers Report Intelligent Operations Benefits

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

50%Up to

reduction in downtimes of Tier one applications1

50%Up to

reduction in IT costs1

2.4xreturn on IT investment1

360°view of all your

IT data

30%Up to

reclaimed capacity2

50%Up to

reduction in time for root cause

analysis3

Up to

90%reduction in time spent reviewing

logs3

Up to

67%gain in IT

productivity1

20

Forrester Total Economic Impact (TEI) Study of VMware Intelligent Operations

INTRO | BUSINESS CHALLENGES | INTELLIGENT OPERATIONS | USE CASES | SUCCESS STORIES | NEXT STEPS

Labor cost savings from ease of management$662,830

Hardware cost avoidance$915,961

Cost savings from a reduction in downtime$1,111,026

34%

25%

41%

Three Year Risk-Adjusted Benefits

READ THE TEI STUDY

ROI 119%

PAYBACK IN 3 MONTHS

NPV $1.4M

VMware, Inc. 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 www.vmware.comCopyright © 2017 VMware, Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. VMware products are covered by one or more patents listed at http://www.vmware.com/go/patents. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trade-marks of their respective companies. Item No: VMW_Intelligent_Operations_eBook.PDF02/17

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