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Intelligent AutomationEnabling the Digital journey

Speaker: Paramjit Dhankhar

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• 15% (47 Million) TWITTER users are bots

• FACEBOOK halts experiments after chatbots created secret language

• Robots will replace customer service agents

• A Major Indian IT player confirmed that owing to AI and Automation they

hired 10,000 fewer resources in 2016-17

• Mud wrestling of the two tech titans (Elon vs. Zuckerburg)

• 6 Hot AI Automation Technologies disrupting jobs market:

• Customer Self-Service, AI-Assisted RPA, Industrial Robots, Retail &

Warehouse Robots, Virtual Assistants, Sensor AI

What’s #Buzzing

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DIGITALIZATION AUTOMATION VERTICALIZATION INNOVATION DISRUPTION

Transforming from

Information

technology to Digital

technologies.

Connecting Man and

Machine for

improving

Business Efficiency

Building solutions/

services to solve

Industry-specific

problems.

Powering new ways

and

co-creation.

Reshaping

organizational agility

with new and

emerging

technologies.

Automation is a key element of Tech Mahindra’s DAVID strategy

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RUN CHANGE GROW

“Keep the lights on”

Reduce costs

Transform customer

Experiences

Help clients with new

revenue streams,

services/products,

Customer segments

Automation enabling Tech Mahindra’s RCG strategy

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AQT is our Automation framework to continuously increase

Business Efficiency (faster, cheaper, better) for our stakeholders

and ourselves through Intelligent Automation and Automation

Thinking

AQT drives better Quality and reduces Time-to-market and is

designed to impact the Process, Customer experience and

Cost-to-deliver

AQT is implemented using our AQT Toolkit

Automation is driven using AQT

AQTAUTOMATION = QUALITY / TIME

Centre for Automation

TechnologiesAQT Toolkit Automation Thinking

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Basic scripts and tools that can

be used as building blocks for

complex automation solutions.

Basic Robotic Autonomous Cognitive

Ability to handle repetitive

tasks by standardization and

orchestration of simple scripts

into complex process flows

through RPA and Orchestrators

Rule based automation with

ability to adapt, learn and

optimize using Statistical

modelling and Machine

Learning techniques

Automation that can deal with

unstructured data and have

natural interactions using

features such as NLP, Virtual

Assistants, Speech and visual

recognition

Task driven Knowledge driven

AQT Toolkit

AQT Toolkit is built with Tech Mahindra IP and Partner supported tools and platforms to

provide automation solutions across our service lines and business processes.

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EASYTRIEVE

Shift-Right….for Business Efficiency

CLIST

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TACTiX

Epselon

UNO

Meridian

Entellio

AI and Analytics powered IT Help desk / Operations Automation Platform

Visualization & Correlation for single-pane-of-glass view of Apps and Infra

Robotic Process Automation platform for Front and Back office operations

Enterprise Chatbot platform for Superlative customer experience

Digital enablement and analytics platform for SAP & Oracle EBS

LitmusT AI and Analytics powered Test Automation Platform

Key Automation Platforms

ADOPT Pre-integrated DevOps Platform – IBM, MS, CA, HP, CollabNet and JIRA

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Quick Reminders

Integrated Model Identify & Prioritize

Migrate Channels Be Transparent

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