Intel® Anti-Theft Service - Ingram Micro · the Dealer/Credit Application Form, send the completed...

Intel® Anti-Theft Service

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Contents

1 GettinG started . . . . . . . . . . . . . . . . . . . . . . . . . . . 11-1 Reseller Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1-2 Get Your Online ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1-3 Forgot Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 Let’s Go shoppinG . . . . . . . . . . . . . . . . . . . . . . . . . 62-1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2-2 Browse Our Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

2-3 Compare Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2-4 Stock Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2-5 My Shopping Basket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2-6 Review and Submit Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2-7 My Preferred Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2-8 My Customer Quotes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

2-9 End Customer List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2-10 My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

3 ManaGinG Users . . . . . . . . . . . . . . . . . . . . . . . . . . 253-1 Manage Your IM Account Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Getting Started–1Hot Clicks: Site : http://my .ingrammicro .com E-mail : webfeedback .my@ingrammicro-asia .com

Become an Ingram Micro ResellerFirst, you have to become an Ingram Micro Reseller .

Surf to our page http://my .ingrammicro .com > Become A Reseller . Download the Dealer/Credit Application Form, send the completed application form with relevant documents to Ingram Micro Malaysia by fax to:

Credit Department (603) 7955 1785

Sales Department (603) 7954 8799

1 Getting Started

1-1 Reseller Application

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Fig 1-1 . Apply for a Reseller Account

https://my.ingrammicro.com

mailto:webfeedback.my%40ingrammicro-asia.com?subject=Help%20%3A%3A%20


Sign Up for an Online AccountThen, you have to sign up with Ingram Micro Malaysia as our Online Reseller .

Download the Web ID Application Form, send the completed application form with relevant documents to Ingram Micro Malaysia by fax to the Sales Depart-ment above .

If you are an existing Ingram Micro Reseller, you can e-mail the application form to webfeedback .my@ingrammicro-asia .com .

You will receive your Username and Password within 72 working hours from [email protected] with valid form submission .

The user for this account will be the Account Administrator .

As an account administrator, you can create and maintain accounts for your staff and subordinate .

First Time LoginOpen your favourite browsers . Surf to site http://my .ingrammicro .com .To access your account, enter your User Name and Password .

Press button Log In .

Fig 1-2 . Welcome E-Mail from Ingram Micro Malaysia

Hot Tips:

For existing IM Online users, you can use your existing Username and Password to login .

If you do not receive e-mail from donotreply@i n g r a m m i c r o . c o m , please check your spam/junkmail folder .

If you have lost your username or password, you can send us an e-mail with your existing Username, Company Name or Account ID to webfeedback .my@ingrammicro-asia .com

Fig 1-3 . Browse to my.ingrammicro.com for first time login

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1-2 Get Your Online ID




Read and understand the Terms and Conditions.Tick the checkbox and press button Submit .

Next, you must Change Your Password . For Administrator, your password must have minimum 6 characters, and any of the three combinations below: Uppercase [ A -> Z ] Lowercase [ a -> z ] Digit [ 0 -> 9 ]; and Non-alphabet [e .g .: !@#$%^&*()]

Your password must be changed every 180 days to protect your security .

A Password strength indicator is built-in to help you .

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Fig 1-4 . You must agree to the Terms and Conditions to use our eCommerce website

Fig 1-5 . Use the Password strength indicator as guide




The system will not allow you to: Use anypart of your username in your password Use password that was used before (5 historical passwords); and Change your password more than once in 24 hours

You will receive an error message that “the password does not meet the re-quirements” if the above conditions are met . Type the new password again to confirm.

You may contact the site administrator to help you Reset the password .

For subordinate, your new password must have minimum 6 characters, and meet the criterias above . Your password must be changed every 365 days .

For enquiry type users, your password will never expire .

Select your Challenge Question .Challenge question is used for Password recovery purpose in case you forgot your password in the future .

Press button OK to proceed .

Next, you can select your Personalization for notification, dashboard or quote personalization . You can skip this step and return later .

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What to do when you Forgot Password?

Open your favourite browsers . Surf to site http://my .ingrammicro .comPress link Forgot Password? under the Username .You will be taken to the Forgot Password page .

Enter your User Name and press the button OK .

Next, answer the challenge ques-tion and press button Get my password .

Then, check your mailbox for mail from [email protected] .

Return to Ingram Micro site and proceed to login with the new User Name and Password .

For more information, please call your representatives or drop us an e-mail at webfeedback .my@ingrammicro-asia .com .

1-3 Forgot Password

Fig 1-6 . Press on the link Forgot Password under the Username

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Fig 1-7 . Answer the question and get the password

Fig 1-8 . Check your mailbox

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Let’s Go Shopping–6Hot Clicks: Site : http://my .ingrammicro .com E-mail : webfeedback .my@ingrammicro-asia .com

Product SearchThere are multiple ways in which a user can navigate the product catalogue and search for products within the site .

You can:

- Complete a Keyword Search

- Complete a Browse Search

- by Vendors

- by Categories

- Filter Search Results by utilising Parametric Search

- Multi-product Search

- Product Navigation Search

- Navigate using the Breadcrumb Trail

- Perform Product Comparisons

2 Let’s Go Shopping

2-1 Overview

Fig 2-1 . Easy Product Navigation, Searches and Comparisons




Keyword SearchIf you know what you are looking for, you can do a quick search using keyword, VPN or IM SKU number .

Keyword is a word or several words used to identify particular items .

VPN is Vendor Part Number, an agreed item identification code used between Ingram Micro and Vendors . Vendors might use the same VPN numbers as gen-eral item identifications for other distributors.

SKU, Stock Keeping Unit is used between Ingram Micro and you, to identify a particular product .

You can use both VPN and SKU when communicating with Ingram Micro .

Quick SearchFirst, enter they Search Information . Example, the keyword “UPS” .

Suggested keywords with “UPS” will be populated on the Search Column .

Click the Magnifying Glass or Press Enter on Keyboard to search .

2-2 Browse Our Store

Fig 2-2 . Enter Search Information and press Enter

Fig 2-3 . Intelligent search suggestion based on entered keyword

Fig 2-4 . Click on Magnifying Glass to Search

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Browse Menu SearchYou can browse the online product catalogue by utilising the Menu Browse functionality .

You can browse by hovering your mouse cursor over the

a . Vendors or Products navigation bar > Vendors >

Product Categories > Product Sub Categories

b . Products > Product Sub Categories > Vendors

c . Clicking on the links directly

You can navigate the Menu Browse by the following:

a . Hovering your mouse cursor over the up and down arrows

b . Hovering your mouse cursor over the vendor or category links to drive the menu drill down

c . Selecting Alphabet character in the Vendors Browse to enable faster searching

Search FilteringYou can filter your search results by utilising the parametric/faceted search functionality . For example:

Product filter based on

- Categories

- Sub-Categories

- Product Lines

- Vendors

- Product Statuses

(In Stock, Promotion,

New, Discontinued)

- Price Range

- Vendor Name

- Technical Specifications

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Fig 2-5 . Browse by utilising the Menu Browse Functionality

Fig 2-6 . Search Filtering




Save SearchesYou can save your search list by clicking Save Search and naming it suitably so you can use it again . You can then use this saved search again . You can retrieve your Saved Searches at Shortcut or Dashboard (if preference is set) .

Bread Crumb TrailYou can navigate back through the navigation states by utilising the Bread-crumb Trail .

With Breadcrumb Trail, you can track your search journey and remove search filters if or when required.

You can

a . Email Search Results Links

b . Print Search Results

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Fig 2-7 . Backtrack your navigation using Breadcrumb Trail

Fig 2-8 . Email your search result link to your customers




How to Compare Products, Prices, Specifications?

Select the item you want to compare . You can select up to 4 products to compare .

Then click button Compare .

Display OptionsUnder Display Options, you can choose to highlight differences or identical in product specifications.

If you know the product SKU, key-in to add comparison .To clear comparison list, just click button Clear Comparison .

2-3 Compare Products

Fig 2-9 . Select up to 4 products and click button compare

Fig 2-10 . Display Options

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Fig 2-11 . Figure shows the identical

specifications highlighted in blue

Add to Favourites

For hot products such as popular picks, trending items or special items, you can add it to your favourite list .

You can add up to 100 items in the list .

You can compare products from the favourite list .




Fig 2-12 . Example Product Comparison

List

2-4 Stock Status

Is the product available at Johor branch?

Hover the mouse over the Stock Sta-tus (In Stock/Out of Stock) .

Stock status by branch will show up :-

You can order both In Stock and Out of Stock items . For more stock information, please check with our salesperson .

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Fig 2-13 . Stock Status




How to Place Order?

Go to the item you want to purchase . You can search by keyword, browse by Product Type or Vendor . Example, you are looking for Zebra Label Printer .You can search by keyword - “label printer”, search by product Categories/Sub-Categories - “Printers” or Vendor - “Zebra” .

2-5 My Shopping Basket

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Fig 2-14 . First, select the items you want

to order, then check your basket!

Hot Tips:

Can’t do shopping?

Check with your company administrator (e .g . your boss) on your shopping and ordering rights!

Fig 2-15 . Example, search by keyword . On left column, notice the Search Results with total products found, Categories/Sub-Categories show the number of products found, Vendors show the number of

search results by vendor .




Enter the quantity . Default quantity is 1 .Press Add to Basket button . Items that are already placed into current basket will have a Green Tick Icon beside the red Add to Basket button .

To check your basket, press My Basket .To Review and Submit Order, press Checkout .

Each time changes are made to the Basket(edit quantity, delete, add materials), press button Update Total . You can make changes to the basket anytime before submit order . Prices may change according to realtime price before submit or-der, a price change notice will be posted on the screen .

Some products such as server, licenses and network requires End User Informa-tion during order . This information can be entered at My Basket or Checkout level, Line Information > Info Required . Take a look at Section 2-9 End Customer List .

Basket SecurityYou can specify the security of the basket to be:a . Private - only you can see/use this basketb . Public - other peers can see the basket and copy to their own, but cannot modify the basketc . Shared - other can make changes and delete the basket

Important: Administrator can see everybody’s baskets .

Fig 2-16 . Enter Quantity and click Add to Basket

Fig 2-17 . Click My Basket to check your order and Checkout to review and submit order

Click to view My Basket information

Number of items in basket

Press Checkout to review and submit order

Click to switch or create new basket

Total value of items in basket

Quantity

Add to Basket

Selected Itemsin Current Basket

Hot Tips:

Do you know that you can create up to 100 different baskets for different purchases?

You can specify a name for each basket you create .

Items in pending Baskets are valid for 12 months before expire .

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Hot Tips:

You can create, edit and manage your End Customer (End User) information here .

Beside used for licensing/ purchasing requirement, you can use it to create End Customer Quotation .

Fig 2-18 . Some Server, License and Network products require End User Information




How to Checkout Order?Once you click button Checkout, you will be directed to page Review and Sub-mit Order .

You are required to fill up mandatory information such as Payment Option and Delivery information . Mandatory informations are marked with red asterisks (*) .

Payment OptionsPayment Currency and Payment Type is preset in the system . You must enter the Reseller PO Number . This number will be printed on the Order document .

You can insert the End Customer PO Number, it is an optional field. This number will be printed on the Shipment Documents .

Delivery OptionsIngram Micro can delivers order by next working day after the order is approved or you can self collect your goods from our warehouse .

You can select to ship only when orders are complete or partial delivery of available items .

If you have any remarks on Delivery, you must write it down on column Deliv-ery Notes . The note will appear on your packing slip .

2-6 Review and Submit Order

Hot Tips:

Do you know you can create quotes for your End Customer?

Checkout Section 2-8 My Customer Quotes

Hot Tips:

Your Billing and Shipping address are set by Ingram Micro . Usually the shipping address will follow billing address . To change it, you must contact Ingram Micro .

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Fig 2-19 . Make sure you check and fill

up the Reseller PO Number before click button submit order




E-mail NotificationThe default e-mail notifications are sent according to the e-mail set in the no-tification preferences, usually the default e-mail is the account administrator. You can set an alternative e-mail address here .

Basket NotesYou can write reminders in Basket Notes for your own reference .Basket Notes are recorded at basket level .Do not use it to record message to Ingram Micro or delivery service .

Review Order

You can add new products, delete existing products and amend products quantity and price . Make sure you press button Update Total after you are satisfied with the chang-es . Update Total will calculate the new shipping fees, order subtotal, GST if any and the Grand Total .

To add new product, just go back to the product page to select your product . You can also add products from Favourite Product list .

To delete product, press the button Delete .

How to Submit Order?Once you are satisfied with your order, click button submit order. Once orders are successfully placed, you will be directed to the summary page .

Once we receive your orders, we will process it accordingly . If you require any informations, or want to check your order status, please call our sales repre-sentative .

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Hot Tips:

What is Product Notes?

Do you know that beside Basket Notes and Delivery Notes, you can set notes by items .

You can also set an End User note by products to remind yourself of the product end recipient .

Hot Tips:

Do you know that you can import your products from existing template?

Beside Favourite Products, you can set a template for your frequent recurrent orders!




My OrderTo check your order list, go to My Account > Orders . You will see all your Ingram Micro orders with their current status . Change the Order Create Date To current date, and press Enter . Your recent order will be shown .

How to set your Notification Preference?Notification Preferences can be reached by follow-ing the links below:

My Account > My Profile > Notification Preferences

2-7 My Preferred Notifications

Fig 2-20 . Update your Notification

Preferences

Fig 2-21 . Update your Notification Preferences




Do you know that you can create quote for your customer?You can create quote from a shopping basket, direct entry SKU/VPN and Qty or import from a spreadsheet .

Select a basket, add content to your basket and go to My Basket .Click button Create Quote .

Enter the Quote Name, check the Security and press Create Quote .

Click button Add Content to Bas-ket .

You can add your own items into the quote . Click the link +Add Non-Ingram Micro Items .

2-8 My Customer Quotes

Fig 2-22 . Create New Quote from existing

basket

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Fig 2-23 . Add your own item

Hot Tips:

Download a Template

You can download the template, open it using Ms Excel, populate it and import it to your quote .

Import only accepts Ingram Micro products .




Enter your End Customer Information .

Then, enter your Quote Information .

Select the Expiration Date, Profit Type and Profit Values.

Quote in example above shows the notebook markup by 10% .

Fig 2-24 . Select your End Customer and

make sure the e-mail is correct .

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Hot Tips:

Create End Customer

You can Create New End Customer at the End Customer Information at Quote .

Please see Section 2-9 End Customer List .

Fig 2-25 . Update your quote

information

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Fig 2-26 . Getting your quote prices

correct




It was purchased at RM 1,759 .00 from Ingram Micro . At 10% Markup:

Price x Markup % = End Customer Price RM 1,759 .00 + (1759 x 10%) = RM 1,934 .90

The Selling Price for End Customer is RM 1,934 .90

For end customer price, you can select Margin or Markup, by amount or by per-centage calculation .

You can set the calculation by item, meaning each item can have different price calculation .

You can also set same markup/margin calculation for the entire quote .

Click Update Totals once you have added all SKU and you will see a summary of Total Costs . Add Shipping and Discounts if any .

Click Save and Preview at bottom of page .

At Preview Quote, click Send Quote .Quotation will be sent to End Customer’s E-Mail .You can choose to send a copy of Quotation to yourself at My Account > My Profile > Notifications Preferences.

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Fig 2-27 . Update Total and End

Customer Shipping and

Discount

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How to Personalise Quote?You can Personalise your quote using your company logo, tagline, header, footer and Terms & Conditions at My Account > My Profile > Quote Personaliza-tion Preferences .Only Administrator can access Quote Personalization .

End Customer can be accessed from My Basket’s selected Line item or during Quote creation .

At My Basket line item, once customer is entered, the status will change from Info Required to Info Entered .

Search End Customer ListIf you were already our previous website IMOnline, you might have created some end customers into the system . Record from previous database is import-ed into the new system . To view these customers, go to Search End Customer list . You can Edit, Delete or Select it for use in Quote or Line Item .

Select from Address BookYou can also perform a search on End Customer . You can search by Company Name or Contact Name .

Fig 2-28 . Personalize your End User Quote

2-9 End Customer List

Fig 2-29 . Access End Customer List at Line Item > Info Required .




Create New End CustomerJust click on the link Select End Customer, then click Create New End Customer .

Fig 2-30 . Edit, Delete or Select End Customer from Address Book

Fig 2-31 . Create New End Customer here .




Order SearchYou can perform order search by: Number - Reseller PO Number - IM Order Number - End Customer PO Number - VPN - Vendor

Order Creation Date range (e .g . Start and End Date) Order status (All Orders, On Hold, Open, Back Order, Processed)

On Hold - once order is successfully submitted Processed - when salesperson acted to release the order Back Order - when materials are not available Open - all open orders : on hold, processing and back order Cancelled - cancelled orders

However, sometimes, orders will be shown as on hold even though the cus-tomers has confirmed to purchase. In this instance, it is advisable to call the sales for clarification. Example is like materials which is ordered under special circumstances .

2-10 My Account

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Fig 2-32 . Order Search




Account StatementsYou can perform Invoice Searches at Account Statements by: Document Type (Invoice, Credit Memo and Debit Memo) Record Type (Invoice Number, Payment Status, Delivery Number, etc) Date Range

Your account summary is shown at the right hand side .

Invoices before April 2012 are kept at Account Statement Archive .

Below is a sample of Invoice:

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Fig 2-33 . Account Statements

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Invoice Number

Order Number

Billing / Shipping Address

Item Details

Shipping Infor-mation

Serial Number

Invoice Total

Price/Qty and Total-Prices

Payment Type

Invoice Status

Fig 2-34 . Sample Invoice



Managing Users–25Hot Clicks: Site : http://my .ingrammicro .com E-mail : webfeedback .my@ingrammicro-asia .com

Do you know that you can create and authorise users to login Ingram Micro website? Creation of new users and maintenance of users is managed through your company’s administrator and not through Ingram Micro .

Administrator AccountFor every online registration with Ingram Micro, an account with administrator access will be created .

Users with administrator rights will be able to place orders on-line and access confidential information regarding the com-pany’s statement of account with Ingram Micro, order history, view vendor price list and other tasks .

It is therefore important that you appoint a trusted Administrator in your com-pany to manage and maintain user’s application, usage, access level and secu-rity of the password .

How to Create New UsersLogin with Administrator access .Go to My Account .

On the My Account Page, click button User Administration .

Click button Add a New User .

Fill in the Contact Information .Option, you can use the E-mail ad-dress as the username . However, the username must be unique . Same usernames are not allowed .

Next, under section Privileges, select the desired access rights that you would like the user to have .You can use the Quick Selection buttons as shortcut to common priv-iledge combinations . All users will en-joy basic features such as save search-es and favourite product lists .

Click button Create User and the new user account will be created .

A notification e-mail will be generated to the new user.

3 Managing Users

3-1 Manage Your IM Account Users

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Fig 3-1 . Fill up the Contact Information and select the account privileges




Users PrivilegesYou can set different privileges for each users . User privilege is user access rights . You can use the Quick Selection buttons as shortcuts to common privi-lege combinations .

All new users enjoy basic features such as save searches and favourite product lists .

QUICK SELECTIONS PRIVILEGES:

a. Basics

Shopping Privilege

- View reseller prices and stock

- Create baskets

b. Support

Account Statements Privilege

- View invoices

Ordering Privilege

- View order status

Returns Privilege

- Create returns

- View returns

Fig 3-2 . Use Quick Selections to save time




c. Purchasing

Shopping Privilege


- Create baskets

Ordering Privilege

- Place orders

- No password confirmation required on orders

- View order status

d. All

Shopping Privilege


- Create baskets

- Create quotes

Account Statements Privilege

- View invoices

- Invoices reporting tool

Ordering Privilege

- Place orders

- No password confirmation required on orders

- View order status

- Backorder report

Returns Privilege

- Create returns

- View returns



My Notes

Intel® Anti-Theft Service - Ingram Micro · the Dealer/Credit Application Form, send the completed...

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Transcript of Intel® Anti-Theft Service - Ingram Micro · the Dealer/Credit Application Form, send the completed...