Integrating work flows of five utilitiesutilizing Oracle’s WAM

John Lucas, VP, Information Technology, Citizens Energy Group jlucas@citizensenergygroup.com

Paul Dicken, Director, Water Distribution, Citizens Energy Group pdicken@citizensenergygroup.com

Our Vision • We will fulfill the promise of the Trust to serve our customers and

communities with unparalleled excellence and integrity.

Our Values • Quality – Teamwork – Safety – Diversity – Integrity

Our Mission

Citizens Public Trust has served the community 127 years; 400,000 retail customers, 1,100 employees

• Water• Wastewater• Thermal (Steam and Chilled Water)• Natural Gas• Other energy related businesses

Who we are

John Lucas• Citizens VP of IT, Officer

• VP/CIO of Major Corporations since 2000• Integrated / delivered major system implementations • Partner of the Business

Paul Dicken• Director of Water Distribution

• 20 years of Operations Experience• Regulatory Compliance• O & M and Capital Responsibilities

Why we are Implementing WAM

• Single System for all of Citizens Assets• Data Elements• Support Analysis

• Single System to View/Access Activities• Forecasting• Reporting

• Standardize Work Processes• Automating Field Data Capture• Completion of Work Orders

Why we are Implementing WAM

• Manage Assets and Life Cycles• Conditions and Failure Codes• Operational Performance

• Optimize Office and Field Personnel• Planning/Scheduling of Resources• Performance Metrics

• Improve Customer Satisfaction

Implementing Enterprise Asset Management and Work Management Systems

• Establish a Business Case, and Get Approval• Utilize Industry and WAM knowledgeable Integrator• Architect for the Future, and implement in manageable

chunks• Establish an Enterprise Asset Hierarchy• Integrate with Business Systems to get “best” information for

the Operating Unit• Time and Attendance• Inventory• Financials• GIS• PragmaCAD

• Test, Test, Train, Train, Train,….

Establish a Business Case

• Work with the Operating units to determine the value of implementing WAM, and a standard set of procedures/common systems

• Establish an initial effort to build detailed requirements, architecture, and integration requirements

• Estimate effort, both IT, Partner, and business users• Double it! We always think it will be easier than it is…• Phase in the implementation to mitigate risk and

improve chance of success

Strategy to Meet Customer Needs

• Organizational Decision Making• Territory Alignment• Order Distribution

• Detailed Work Management• Multiple Assets in the Field

• Forecasting and Budgeting• Dollars to Assets• Reporting Capabilities

• Improve Customer Satisfaction

Integrated Solutions to Meet Needs

• Automation• Enable Intelligent Network• Device Deployment

• Construction and Maintenance Management• When To Repair vs. Replace

• Cost Control• More Projects Than Budget• Reduce or Defer Capital Spend

• Improve Customer Satisfaction

We All Have Needs!!!

• Plant Operations• Network Operations• Supply Chain• Engineering• Finance• Customer Service

Features Highlighted

• Two-way GIS Integration• Multiple Searches

• Work Order, Service Request and PM Information• Follow the Trail

• Historical Data• WOW! That many repairs?

• Improve Employee and Customer Satisfaction

Utilize Industry Integrator

• We know how we do our business, and how to keep systems running, but build new ones?

• Choose one who understands Utilities and WAM• Always ask if there is a “better” way, not just how we

do it. • Give them the chance to contribute as “part of the

team” • Keep them engaged when the implementation gets

tough, IT WILL

Architecture

Design a Asset Hierarchy

• True value over time on failure analysis requires a common asset hierarchy

• Brings the operating users closer to common procedures/work orders

• Reduces overall complexity and costs• IT IS TOUGH to get everyone to “agree”

Integrate, Integrate, Integrate

• What we integrated to:• EBS

• Time and Attendance• Project• Supply Chain

• Stores• Financials

• GIS – ERSI• Truly integrate data and asset IID’s

• PragmaCAD• Real time scheduling of field force• Consistent in-Truck systems

Q/A