Integrating The Datacenter OpalisRobot MOM Operator.

Integrating The Datacenter

OpalisRobot MOM Operator OpalisRobot MOM Operator OpalisRobot MOM Operator OpalisRobot MOM Operator


OPR Basic ComponentsOPR Basic Components

Developer Client and Operations

Console

Developer Client and Operations

Console

Windows & Unix Servers, PCs & Other

Devices

Windows & Unix Servers, PCs & Other

Devices

OpalisRobot Execution

Server

OpalisRobot Execution

Server

Connector ObjectsConnector Objects

WEB Console

WEB Console

Foundation ObjectsFoundation Objects


OpalisRobot

MOM Objects•Monitor Alert•Update Alert•Create Alert•Maintenance Mode

MOMConnector MOM Server

MCFAlerts

MOM – OpalisRobot IntegrationMOM – OpalisRobot Integration

MOM OnePoint DB

Maintenance Mode

Events


OpalisRobot MS MOM OperatorOpalisRobot MS MOM Operator

Monitor MOM Event– Setup and filter MOM Events from OpalisRobot

Monitor MOM Alert– OpalisRobot can respond to a MOM Alert

Update MOM Alert– Automatically change the resolution status of an Alert

Send MOM Alert– Provide workflow success/failure notices via MOM

Maintenance mode management– Suppress Alerts in MOM during server maintenance


Customer problem/pain point– MOM admins and Help Desk personnel must manually

synchronize data between systems (phone calls and data entry)– Tickets not always opened in timely manner if at all (not ITIL)– Existing integrations involve time consuming scripts or code– Limited flexibility in filtering which Events should have tickets

opened (Event storms cause Trouble Ticket storms)

Opalis Solution– Filter Events based on ID, Name, Severity, then auto-create

relevant trouble tickets– Use DB lookups to determine who to assign trouble ticket to,

whether to notify (phone, pager) based on time of day, type of Event

– Add relevant data to WorkLog of ticket for HelpDesk personnel– Acknowledge that MOM Event is being handled (co-ordinate

MOM and help desk staff)

MOM CAP Use Case 1 Service Management Integration


MOM CAP Use Case 1 Help Desk Integration

OpalisRobot Value-add1. MOM admin is auto informed that Event has been acknowledged2. Ticket instantly created

1. No manual work 2. No time lag3. Filtered for relevancy

3. Additional info + data can be added to ticket for help desk personnel


Customer problem/pain point– When a server fails or maintenance occurs, “Event Storms”

occur, overwhelming the system and adminstrator’s console– Maintenance windows are often at inconvenient hours and

without Robot they require human attendance– Only MOM Admins have access to ON/OFF switch in many

shops, but it’s the IT guys that need to flick the switch

Opalis Solution– Set Scheduled Maintenance Object provides automation for

unattended maintenance windows– Set Ad-Hoc Maintenance Object will dynamically set a single

server or groups of servers into quiet mode for repairs (groups important for larger customers)

– Robot can monitor for ‘Event Storms’ and auto-suppress Events when repeat counts get too high

– Robot can watch email from IT admins who are in the field and need to suppress Events on a particular machine with no Admin Console

MOM CAP Use Case 2 Maintenance Mode Management


MOM CAP Use Case 2 Maintenance Mode Management


Customer problem/pain point– Not all shops have 24x7 admins or people at the MOM Consoles –

they need to forward relevant info to relevant people– Existing integrations involve time consuming scripts or code– Limited conditional logic for deciding priority levels of tickets,

who to assign it to, what type of escalation (email/phone/pager)is needed based on day/time

– Traditional forwarding systems are NOT ACTIONABLE

Opalis Solution– Simple interface for creating rich conditional logic for prioritizing

which Events to forward to which admin by the appropriate system (email, pager, phone) at various times of day/week

– Provides Actionable notification – admin can reply to email/phone to acknowledge Event, perform corrective action, maintenance mode

– Robot provides a remote interface for non-admin IT types

MOM CAP Use Case 3 Actionable Notification & Escalation


MOM CAP Use Case 3 Actionable Notification & Escalation


MOM Operator Benefits

Reduce IT Latency– Instantaneously respond to Events– Auto diagnose and notify/escalate– Perform corrective actions – Integrate with Trouble Ticketing for data synchronization, administrator

coordination

Automate Maintenance Windows– Use Maintenance Mode toggles to eliminate 3AM administrator

attended sessions– Use 100% of time available during Maintenance Window– Dynamically suppress Event messages on ailing servers

Centralize System Monitoring– Route messages from custom Apps or 3rd Party systems to MOM

console– Provide OpalisRobot Policy success/failure notices via MOM


MOM Operator Benefits

Achieve ITIL Compliance– ITIL = “Standardize the process, execute that process, then

document that you have followed the process” – Robot executes standardized, repeatable Policies that are auto

documented (log files, DB, or event logs)

Improve Productivity– Automate repetitive tasks, let humans deal with exceptions– Improve system availability and performance for SLAs


OpalisRobot Virtual Server CAP v2.0OpalisRobot Virtual Server CAP v2.0

Turns of a Virtual MachineTurns of a Virtual Machine

Adds a VM to the VM listAdds a VM to the VM list

Lists all VMs on serverLists all VMs on server

Checks the status of a VMChecks the status of a VM

Powers on a Virtual MachinePowers on a Virtual Machine

Removes a VM from the VM listRemoves a VM from the VM list


OpalisRobot SMS CAP v1.1OpalisRobot SMS CAP v1.1

Create an advertisement using a predefined package, program and collection

Create an advertisement using a predefined package, program and collection


Product Use CasesProduct Use Cases


Common Starting Points Common Starting Points

Multi-Step, Complex RunBook Procedures– Problem Management

• Event driven from a monitor (MOM)– Acknowledge, diagnose, resolve

– Escalation + Notification

– Maintenance Procedures• Backups

– File Storage

– Oracle/SQL Server DBs

• Reboot procedures– Windows servers with leaky apps

• Event log archiving and purging

– Data & File Automation• Application feed procedures

Multi-Step, Complex RunBook Procedures– Problem Management

• Event driven from a monitor (MOM)– Acknowledge, diagnose, resolve

– Escalation + Notification

– Maintenance Procedures• Backups

– File Storage

– Oracle/SQL Server DBs

• Reboot procedures– Windows servers with leaky apps

• Event log archiving and purging

– Data & File Automation• Application feed procedures


Typical Customer Use CasesTypical Customer Use Cases


MOM Maintenance Mode PolicyMOM Maintenance Mode Policy


MOM Alert EscalationMOM Alert Escalation


MOM & SMS DeploymentMOM & SMS Deployment


Automated DiagnosisAutomated Diagnosis


Corrective Action + ResolutionCorrective Action + Resolution


VERITAS BackUp PolicyVERITAS BackUp Policy

Integrating The Datacenter OpalisRobot MOM Operator.

Documents

Transcript of Integrating The Datacenter OpalisRobot MOM Operator.