Integrated Workforce Integrated Workforce Offices Serving Job Offices Serving Job

Seekers with Seekers with DisabilitiesDisabilities

March 31, 2011March 31, 2011

OverviewOverview

Disability definition.Why Iowa Integration?How does Integration support a job seeker with disabilities?

Iowa Integration policy on job seekers with a disability.

2

Who is a Job Seeker with Who is a Job Seeker with Disabilities? Disabilities? Any individual who upon becoming a member of Iowa Works voluntarily discloses they have a disability.

3

4

Once upon Fall 2007, Once upon Fall 2007, the new Iowa IWD the new Iowa IWD Director & Deputy Director & Deputy Director went on a Director went on a

100-Day tour to 100-Day tour to learn about their learn about their

offices offices

Most valuable asset identified was staff

IWD had migrated to a 1990’s self-service delivery model

Workforce drivers were changing/shifting but IWD had not adapted

We were missing service opportunities, system efficiencies, utilizing staff’s knowledge/expertise

5

Fall 2007 100-Day Tour Fall 2007 100-Day Tour FindingsFindings

Non-Integrated OfficeNon-Integrated Office

6

1990’s Service 1990’s Service Model/ParadigmModel/Paradigm

7

From:

The 1990’s rigid, inverted triangle:

Self-service to group to 1-on-1 (with fewer at each service level)

To provide Iowans the service To provide Iowans the service they deserved, we needed to they deserved, we needed to …….. …….. 1. Serve more, with more services2. Proactively recognize needs3. Simplify processes4. Services, not programs 5. Integrate services and

customers 6. Shift from “work first” to “work

ready8

To provide Iowans the service To provide Iowans the service they deserved, we needed to they deserved, we needed to …….. …….. 7. Increase number in “training”8. Increase initial and skills

assessments9. Redefine “case management”

to include “service management”

And….

9

#10 – We Needed to…..#10 – We Needed to…..

ensure businesses ensure businesses across Iowa have across Iowa have

the the skilledskilled workers they workers they need; while need; while

workers gain workers gain skills skills in in

DEMAND!! DEMAND!! 10

Emerging Service Emerging Service Model/ParadigmModel/Paradigm

11

To: A flexible, “service wheel”:

Start with right method for customer.

Self services •increase based on customer needs.

•not forced at the outset unless customers’ pursue staff.

DD - Demand DrivenEE - Effective and EfficientVV - Value to the local

community +LL - Law: House file 2699

(Jan. 2009)

12

IowaIowaWORKSWORKS Revised Purpose Revised Purpose

The Iowa Integration ModelThe Iowa Integration Model3 Purposes:

- Demand-Driven, Skill-based

- Effective and Efficient

- Value-added Impact

3 Functions/Teams:

- Membership

- Skills Development

- Recruitment & Placement

3 Customer Needs/Mission:

- Know Skills

- Improve Skills

- Get Job with Skills

3 Integrated Inputs/Outputs:

- Increased Volume

- More with Multiple Services

- Higher % Skill Enhancement

3 Service Methods:

- Integrated Customer Pool

- Integrated Flow and Services

- Integrated Staffing

3 Integrated Outcomes:

- Entered Employment

- Labor-Market Retention

- Earnings

13

So how does So how does an integrated an integrated model better model better

serve job serve job seekers with seekers with disabilities?disabilities?

14

Integration’s MISSIONIntegration’s MISSION

100% of Center customers have an opportunity to:Know Their SkillsDevelop Their SkillsGet Best Job Possible with Their Skills “Every Customer Leaves a Better Job Candidate”

15

Full and effective Full and effective inclusion of inclusion of Iowans with Iowans with disabilities or disabilities or barriers in the barriers in the employment employment service system service system and in the and in the industry of their industry of their communitiescommunities16

Integrated Customer FlowIntegrated Customer FlowMembership

Skills Development

Recruitment & Placement

Business Services

17

WelcomeInitial Basic Assessment

Cohort RecommendationData Collection, Co-enrollment

Skills Analysis/AssessmentService Planning, Career Counseling

Skills DevelopmentFacilitated job Search

Job Search Structure and SupportJob Bank, Job Matching

Job DevelopmentReferrals, Hiring Process Support

The expectation is that all The expectation is that all disabled job seekers disabled job seekers become members and are become members and are served in Skills served in Skills Development. Development.

The sThe stigma of disability or tigma of disability or lack of knowledge in the past lack of knowledge in the past has caused staff to exclude has caused staff to exclude many job seekers with many job seekers with disabilities as “not job ready” disabilities as “not job ready” or led to referrals to other or led to referrals to other agencies, agencies, awayaway from from workforce services.workforce services.

18

The The 3 3

Team Team FunctionFunction

s of s of IntegratiIntegrati

onon

19

1.Membership (includes UI/ Unemployment Insurance)

2.Skills Development

3.Recruitment & Placement

All customers are invited to All customers are invited to disclose a disabilitydisclose a disability during during Membership enrollment. Membership enrollment.

20

If an individual discloses, follow-up efforts will be made to assure the most appropriate resources are mobilized to the benefit of the member. If a member does not

disclose, additional questions or service referrals will not be made.

Disability QuestionsDisability Questions

21

Partner ReferralsPartner Referrals

22

When can we or should we ask When can we or should we ask about disability?about disability?

The rule of thumb is determined by your role:

• Yes: To provide a job seeker service – so appropriate services can be engaged to support the job seeker in successful achievement of their career objectives.

• No: To provide a business service

23

What Do What Do You Do You Do If The If The Partner Partner Referral Referral Box Is Box Is CheckedChecked??

Add your regional Disability tip sheet on top of the member’s colored folder. It provides contact information and alerts members about work incentives, such as Ticket to Work.

Ask if they would like an introduction to a designated disability expert

24

Membership Kits and Tip Membership Kits and Tip Sheets Sheets

25

Regional Disability Tip Regional Disability Tip Sheet Sheet

26

The template can be found on the

IWD Regions SharePoint under

“Integration Documents”.

45 Day Not Received Service 45 Day Not Received Service ReportReport

27

E-mailed to Leadership E-mailed to Leadership weeklyweekly

Name Address Email City State ZipHome Phone

Cell Phone

Work Phone

Other Phone

Veteran Type Cd

Disability

Last Countable

Service Received

Job Seeker PO BOX 777

jobseekerl@hotmail.com

BURLINGTON, IA 52601

(xxx) xxx-xxx           05/18/2010

Job Seeker

123 S LEEBRICK ST

jobseeker@iwd.iowa.gov

BURLINGTON, IA 52601

(xxx) xxx-xxx

(xxx) xxx-xxx

(xxx) xxx-xxx       05/18/2010

Job Seeker

999 S SUMNER AVE  

OAKVILLE, IA 52646

(xxx) xxx-xxx  

(xxx) xxx-xxx  

V - Regular Y 05/28/2010

Job Seeker

222 W. MONTGOMERY ST.

jobseekerl@msn.com

OQUAWKA, IL 61469  

(xxx) xxx-xxx         06/02/2010

Job Seeker 888 LYON ST

jobseekerl@gmail.com

W BURLINGTON, IA 52655

(xxx) xxx-xxx

(xxx) xxx-xxx         06/02/2010

Job Seeker

333 N. SPRUCE ST.  

BURLINGTON, IA 52601

 (xxx) xxx-xxx

(xxx) xxx-xxx     Y 06/03/2010

Weekly Cohort Not Received Service for more than 45 days

Report Week : January 16, 2011 - January 22, 2011    

Cohort Type : Career DevelopmentRegion : Southeast Iowa  Office : Burlington    

Output - Profile ReportingOutput - Profile Reporting

28

Skills Development SupportSkills Development SupportEngage, encourage!Core services

trainingDirect referral to

community programs

Establish a disability Subject Matter Expert as a resource and facilitator for all

Recommend Intensive and Training services if appropriate

Utilize Ticket to Work incentive

Keep all Integration team members informed on disability services and opportunities

29

Disability Partner Disability Partner ResourcesResourcesExamples:VeteransIowa Vocational Rehabilitation ServicesIowa Dept. for the BlindDept. of Human ServicesIowa Dept. of Education

Iowa Developmental Disability Council

Community and Advocacy Services

Older WorkersNon-Profit agenciesMental Health

agenciesHousing agenciesAssistive Technology

Team

30

Successful Job PlacementSuccessful Job Placement

Overcoming BarriersIdentify BarriersGet perspective Create solutions

Good Resource: “No One is Unemployable” by Elisabeth Sanders-Park

31

Integration Policy on Integration Policy on Service for Job Seekers Service for Job Seekers with Disabilitieswith DisabilitiesTo facilitate collaborative

employment service responseTo encourage disclosureAgreement that the service

system required to serve all Iowans needs to do a better job responding to those with disabilities

Guidance in Disability Guidance in Disability PolicyPolicyEach office identifies a Disability

Subject Matter Expert (SME) on the Skills Development Team

Regional System operates as an Employment Network under the Ticket to Work program

Resources of State Agency Partners in regard to◦ Staff orientation◦ Technical assistance◦ Accommodation

34

Thank You!!

Questions?Questions?