Integrated restoration harry's house

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  • 1. Your call to Integrated Restoration provides you access to our courteous professional staff.

2. About Integrated Restoration As a single source provider, Integrated Restorationis a customer focused service organizationspecifically designed and dedicated to meeting thediverse needs of the property owner whoencounters a casualty loss resulting from Fire,Water, Storm, Vehicle Impact , Vandalism, orMicrobial Remediation. Our professional staff will serve your needs whileconcurrently respecting and meeting the specializedrequirements of your insurance carrier. We will integrate our efforts with those of yourcarrier in an effort to work in concert and provide aquick and harmonious resolution to your lossexperience. 3. Our vast project experience and emphasis on training add to your assurance that the uniformed, photo IDd personnel dispatched to your loss are experienced, trained, professionals. 4. Integrated Restoration has on staff personnel whohave attended the classroom training and passed therequired examination to become certified in: 5. Clean Trust Certified FirmWater Restoration TechnicianApplied Structural DryingCommercial Drying SpecialistApplied Microbial Remediation Technician Carpet Cleaning TechnicianHealth and SafetyFire & Smoke Damage Restoration Technician Odor Control Technician 6. Mold Remediation Supervisor 7. Mold Remediation Training Certified Mold RemediatorCertified Indoor Environmentalist 8. Lead RenovatorLead Safe Certified Firm 9. Integrated Restoration is strategically located in theIntegrated Building at 3348 St. Clair Avenue in downtown Cleveland. This location provides us withquick and easy access to 90 east and west, to 77 and 71south, and to 480 both East and West. 10. Our location houses our corporate offices as well as ourwarehoused equipment and our emergency service vehicles. 11. We are experienced DISASTER REPAIRFIRST RESPONDERS 12. Our dedicated emergency service vehicles are well equipped and on station, ready to serve your emergency needs, providing independent power, lighting and repair services. 13. Our experienced project managers will immediatelyinitiate the process of restoring property and lives to normalcy. 14. Our expertise in loss evaluation, Xactimate basedestimating, digital imaging and loss presentation will provide a timely, detailed, line item proposal of all work to be performed. This will enable the propertyowner as well as the insurance carrier claimsprofessional to ascertain quickly and with great detailwhat repairs are being presented. 15. Our expertise in project and production management will be utilized to coordinate and integrate the various tradespecialties involved in your restoration project. 16. Our hands on management style will ensure that yourproject receives the attention required. 17. Our systems approach provides for professional projectcommunication, smooth transitions and exceptional project turn around time. 18. MICROBIAL REMEDIATIONIntegrated Restoration specializes in, and is trained, certified andexperienced in the broad spectrum ofmicrobial remediation challenges. RESIDENTIALCOMMERCIALINDUSTRIAL 19. Case Study Harrys HomeWater Damage/Microbial RemediationExtreme long term water damage, with dwell time,evolves into microbial conflagration, century home. Homeowner proclaims it a misnomer thatthe insurance company is an evil entity. 20. Harry lived alone in his century home in a western Cleveland suburb. Typical of homes built during this time, theresidence featured a central boiler and radiator steam heat.. 21. During the winter, Harry suffered an injury requiringhospitalization. During this time, the area experienced a spate of severe cold weather. As fate would have it,the boiler failed. 22. The radiators and water pipes froze and broke. As thehome was unoccupied, the conditions went undiscovered. It was later ascertained that the water ran and the homefroze and thawed and froze again, for nine weeks. 23. This scenario created atypical conditions. Upon IntegratedRestorations arrival at the scene, they were brought into a,albeit cold, rain forest environment. Interior surfaces of the residence were at dew point. Rain was falling within the home. 24. The loss had progressed from a major water damage to a fullblown microbial remediation project. Ceilings fell. Floorlifted. Surfaces were covered with a confligration of wellestablished microbial growth. 25. Windows, doors, cabinets, and floors all succumbed to the moisture and microbial damage. 26. Out of necessity, Harry interviewed his prospectivecontractors, off site, at the health care facility where hewas residing. Integrated Restoration provided Harry adigital presentation illustrating the conditions at hishome. Integrated Restoration also provided a detailedorder of events that presented solutions to thechallenges the loss presented. 27. Although shocked by the images, Harry was pleased with thepresentation and the proposed solutions. IntegratedRestoration was hired and put to task.The initial challenge posed by this project was providing heatnecessary to effect a structural dry out and perform themicrobial remediation. Integrated Restoration proposedinstalling a forced hot air furnace to immediately initiate thedry out. This temporary furnace would then remain as thehomes permanent heat source. All parties agreed. Therestoration commenced. 28. The aggressive microbial growth dictated that substantialdemolition take place. This included removal of contaminatedbuilding materials, HEPA sanding, HEPA vacuuming and treating surfaces with an EPA registered broad spectrumdisinfectant / sanitizer / cleaner. 29. Upon achieving microbial remediation and structural dry out, to ensure a pristine indoor environment, an EPA registered anti fungicidal coating was applied to surfaces.The demolition, however, exposed serious framing issues thatrequired attention. 30. At times, a projects challenges, present opportunities. Installation of microlams addressed framing issues. Thedesign alteration opened up the first floor. Harry was presented the proposals. He signed off. As he was non-ambulatory, Harry was given weekly digital image updates. 31. Insulation and quality windows addressed prior heat loss concerns. 32. Installation of drywall clarified the look of the newfirst floor layout. 33. The before and after of the side entry landingillustrates the transformation ongoing within. 34. The bath up demanded a new spatial layout and updating. 35. The opened dining room became an extension of thenewly remodelled kitchen. 36. Oxidized Mortised locksets on painted flat panel doors werereplaced with decorative brass swags on stained raised paneldoors to provide a rich, beautiful look throughout the newlyrefurbished home. 37. After selection signoffs, design build changes, windows,doors, painting, cabinetry, flooring and trim, the completedproject was a dramatic upgrade over the original home.Harry had overseen all of this from a hospital room withweekly progress photos. When he came out to visuallysurvey the final project, Harry was pleased with his choices. Harry shed tears of joy with how well his home turned out and how well he had been treated. 38. At the onset of this project, one of the first sign offs byHarry was a release authorizing the disposal of hiscontents. This was necessary to facilitate the repairs.Tables, chairs, furnishings, clothing and bags and bags of personal contents were removed from the homeand placed in dumpsters. 39. As protocol, Integrated Restoration took detailed photos and a video documenting the contents on site. The insurancecarrier was informed of the documentation. The carrier hired an independent vendor who came to Integrated Restorations offices and evaluated the contents that hadbeen disposed of. At the end of the loss, to Harrys great surprise, the carrier notified the insured that there was acontents settlement due him. In his absence, his contractor,his insurance company, and even his city had looked out forhim. 40. When all was said and done this IntegratedRestoration project involved a major residentialstructural dry out, full scale microbial remediation,design build, framing, doors, windows, flooring, drywall, paint, staining, cabinetry, trim, electrical,plumbing and HVAC. 41. Harry Expressed his thanks to the city officialswho reported the loss, the adjuster whoassisted him, the contents management company, and Integrated Restoration whoprovided such a positive experience in a difficult disaster scenario. 42. Thank you for taking the time to viewour case study. We look forward to theopportunity to serve you and yourinsureds should the need arise.