Integrated MMP EBiz

8/9/2019 Integrated MMP EBiz

1/16

1.

The eBi

(NeGP)

Comme

eBiz is

transfor

busines

2.

Starting

related

informa

across

As a res

middle

After o

has to b

requires

The bus

paymen

Introdu

z project is

being exec

rce and

Indu

a transfo

mation in

es.

Current

a new busi

services fro

tion about t

ultiple web

ult, an aver

en for guid

taining the

egin a protr

multiple in

iness user n

ts through a

Biz Mis

tion

one of the

uted by De

stry, Gover

mational

he Gover

Scenari

ess or setti

multiple G

hese service

sites.

ge investor

ance.

relevant inf

acted series

eractions w

eeds to app

restricted s

sion Mo

31 Mission

partment o

ment of

Ind

roject taki

ment’s

g up a new

overnment

s is fragmen

is confused

ormation th

of interacti

ith the age

ly for each s

et of Banks

e Proje

Mode Proj

f Industrial

ia.

ng e‐Gover

pproach to

industrial un

gencies acr

ed in multi

and does n

rough seco

ons with m

cies and oft

ervice indiv

uthorized b

ct – An

cts under

Policy and

nance bey

wards deli

it requires

oss various l

le acts, rule

t know wh

dary resear

ltiple Gove

en multiple

idually with

y the agenc

vervie

he Nationa

Promotion

nd online

ery of ser

ultiple lice

evels of gov

s and proce

re to begin

ch and mid

nment Age

visits to the

the respecti

. Even whe

l e‐Governa

(DIPP), Mi

transactio

ices to inv

ses /cleara

ernment. Th

ures and sc

and is depe

lemen, the

cies. Each c

departmen

ve agency a

online cha

nce Plan

nistry of

s to a

stors &

ces and

e

attered

dent on

investor

learance

t offices.

nd make

nels are


2/16

made a

informa

Opport

liaising

It is evi

India is

Doing B

of 183

Heritag

The situ

to citize

3.

All Web

integrat

shows t

govern

ailable by t

tion in repet

nity and c

ith multipl

ent that th

consistently

usiness 201

in the 20

Foundatio

ation is a cl

ns to the ne

Web Go

Governanc

ed service

he progress

ent

service

e respectiv

itive fashio

mpliance c

agencies c

e current p

ranked poo

ranking. In

3 Index of

.

ar call to ac

t level.

ernanc

maturity

delivery mo

ion of e‐go

is

redefine

agencies, t

.

sts for bus

uld be devo

ocess is Ti

rly ‐

132 out

dia is also ra

Economic F

tion – a nee

Trends

odels in lite

del. For ins

ernment to

d

by

provid

he business

inesses are

ted to othe

e‐Consumi

of

183

‐in

nked poorl

reedom pu

for a trans

& Best P

rature reco

tance, Gart

wards a Tr

ng

a

single

user has to

significant,

business‐r

g, Expensiv

Starting a B

in the Busi

lished by

formational

ractices

mend a pr

ner's Four

nsformatio

point

of

co

repeatedly

as the time

lated activit

e and Cumb

siness indic

ess Freedo

he Wall Str

initiative to

ogression to

hases of E

al Phase w

tact

to

con

ubmit large

and effort

ies.

ersome. As

ator of

Wor

indicator

eet Journal

take service

wards citize

‐Governmen

here the d

stituents

th

ly similar

spent in

a result,

ld Bank’s

119 out

and The

delivery

n centric

t Model

livery

of

t

makes


3/16

govern

include

decision

On the

as a nat

and cus

the citiz

1 Gartne

ent

organi

the design

‐making am

ame lines,

ural progres

omer expe

ens.

’s Four Phas

ation

total

of extranet

ong federal,

ayne and L

s in which t

tations. Th

s of E‐Gover

y

transpare

s that allo

state and lo

Figure 1 Gartne

e’s four‐sta

e agency e

realization

Figure 2 Layn

ment Model

nt

to

citize

the seam

cal govern

r’s Four‐phases

e model se

olves beca

of the four

and Lee’s Fo

by Gartner R

s1. Govern

less flow o

ent agencie

f E‐Governance

es the devel

se of and in

stages will i

r‐stage model

search – (Pu

mental tran

informati

s.

opment of

response t

mply the tr

blication ID N

sformation

n and colla

overnment

functionali

e one‐stop

umber: TU‐1

will also

borative

agencies

ty needs

shop for

‐6113)


4/16

eGovernance in India has been through these evolutionary stages – starting from humble beginnings

of a departmental information portal, information systems have evolved through to the

transactional phase where almost all major departments/ministries have been offering online

services through flag‐ship projects such as MCA21, ACES, e‐Filing, Panchsheel etc. It is now time to

take the transformational leap forward towards horizontal integration and citizen centric service

delivery model.

The trends

and

maturity

models

cited

above

are

not

just

theoretical

concepts

discussed

in

academic

literature. Nations around the world have already begun their transformational journey towards

citizen‐centric service delivery model.

A. Singapore Government’s Online Business Licensing Service (OBLS) is a one‐stop portal for

businessmen to apply for all the required Singapore government licenses in a single online

transaction. The system routes all applications to various government agencies for

processing. OBLS allows businesses to apply, update, renew or terminate any combination

from a suite of 80 online business licenses issued by 17 government agencies, in one online

transaction2

. More than 80% of start‐up businesses in Singapore are served by OBLS without

having

to

visit

Government

counters.

Based

on

the

cost‐

benefit

analysis

done

at

31

Dec

2006, businesses have benefited from the OBLS project with an estimated cost savings of

US$27 million (since the pilot launch in Jan 2004). Singapore is ranked No. 1 in World Bank’s

Ease of Doing Business and 4th

in Starting a Business indicator.

B. UK Government’s BusinessLink has been the Governments online resource for businesses

since 2007. After a recent review of its online service delivery strategy3

, the Government has

accepted the recommendation for making Directgov the government front ‐end for all

departments’ transactional online services to citizens and businesses, with the teeth to

mandate cross government solutions. Besides delivering better services for citizens, the

move has the potential to deliver gross annual savings of more than £1.3 billion. On specific

directions from Cabinet Office, BusinessLink website is set to be merged with Directgov from

November

2011.

In

a

related

initiative,

as

on

January,

2010,

the

Government

had

consolidated over 907 of its 1700+ web sites and has further committed to consolidate a

further 479 web sites.

C. Canadian Government’s BizPal has been the Governments online source of information on

permits and licenses since 2005. BizPaL was created and managed by a partnership involving

governments at the federal, provincial, territorial and municipal levels to provide

information on permits and licenses that may be required to start and grow a business. In

addition, Province of British Columbia's BC Registry Services4 offers integrated Business

Registration including registration with WorkSafeBC (Labour), Register with the Canada

Revenue Agency for GST/HST, payroll deductions, and import/export accounts and Business

Licenses from

Municipal

governments.

D. As per the World Banks Doing Business report over 20 economies established one‐stop

shops in the year 2011 including economies like Cameroon, FYR Macedonia, Mexico, Peru,

Slovenia, Tajikistan, Vietnam

2 http://www.egov.gov.sg/egov‐programmes/programmes ‐by‐businesses/obls

3 http://www.cabinetoffice.gov.uk/resource ‐library/directgov‐2010‐and‐beyond‐revolution‐not‐evolution

4 http://www.bcbusinessregistry.ca/


5/16

In light of the above considerations, there is no doubt that there is a crying need for an online single

window of the kind envisaged by eBiz. eBiz when implemented in its complete vision will transform

the business environment through following projected benefits:

I. Enable entrepreneurs to submit one integrated application for multiple licenses and make a

consolidated payment for the various licenses that they require

II. Reduce the number of procedures and correspondingly the cost and time taken for

obtaining approvals for starting and operating a business. A World Bank study5 on the

impact of similar reforms projects the following benefits:

• Average expected savings to Investor for each license: over Rs. 6000 and 120 hours

• Average expected savings to government from each license: over Rs. 4000 and 100

hours

III. Significantly improve the country’s position on the World Bank’s Doing Business ranking

making the nation an investor friendly destination. A truly integrated Single Window with a

Joined‐up service for business registration can potentially improve the country’s Starting a

Business ranking to 112 ( a jump of over 20 positions)

4. Vision and Objectives

The vision of eBiz is to transform the business environment in the country by providing efficient,

convenient, transparent and integrated electronic services to investors, industries, and business

throughout the business life‐cycle. This projects aims to create a business and investor friendly

ecosystem in India by making all business and investment related regulatory service across Central,

State and local governments available on a single portal, thereby obviating the need for an investor

or a business to visit multiple offices or a plethora of websites. It is envisaged that the services

offered on eBiz will eventually cover the entire life cycle of a business‐right from its establishment,

through its

ongoing

operations

, to

even

its

possible

closure.

The core value of this transformational project lies in a shift in the Government’s service delivery

approach from being department‐centric to customer‐centric. eBiz will create a 24x7 facility for

information and services and will also offer joined‐up services where a single application submitted

by a customer, for a number of permissions, clearances, approvals and registrations, will be routed

automatically across multiple governmental agencies in a logical manner. An inbuilt payment

gateway will also add value by allowing all payments to be collected at one point and then

apportioned, split and routed to the respective heads of account of Central /State / Parastatal

agencies along with generation of challans and MIS reports. This payment gateway is the first of its

kind

designed

in

India

and

can

become

a

universal

payment

gateway

for

all

eGovernance

applications.

Once operational, this project will:

• Provide a secure one stop shop for all investment and business related information and

services 24x7 on a single portal.

5 Source: Rajasthan Business Environment Reform report by International Finance Corporation, March, 2010


6/16

•

•

•

•

The Pro

and effi

through

5.

The foll

•

•

The abo

Eliminate th

State and lo

Allow a sin

multiple ser

department

Significantly

regulatory r

Create a pla

ect envisag

cient servic

the entire li

Outcome

owing are

A world‐cl

single, serv

Integrated

in India.

ve outcome

e need to p

cal governm

le payment

vices and th

s and agenc

reduce th

equirementtform for m

s setting u

s and addr

fe cycle of t

s

he Outco

ss G2B po

ice‐oriente

2B Service

s results in t

hysically int

ent levels.

to be mad

e subseque

ies.

difficulties

and

impro

ltiple gover

a G2B port

sses the ne

e business.

es of the e

rtal that e

d, event‐dr

across Cen

he following

rface with

electronica

t apportio

faced by i

e the

ease

nment agen

al to serve a

ds of inves

Biz Project

hances In

iven interf

tral, State

benefits to

arious regu

lly against a

ment and r

nvestors an

f doing

busi

cies to cross

s a one‐sto

ors and bu

ia’s busin

ce for all G

Local Gove

the investor

latory auth

composite

outing of pa

d businesse

ness.

validate th

shop for d

inesses righ

ss competi

2B interact

rnment & a

.

rities at the

application

yments to i

s in compl

ir informati

livery of co

t from the i

tiveness th

ions.

cross all geo

Central,

form for

dividual

ing with

on.

nvenient

nception

rough a

graphies


7/16

6.

The Yea

indicate

S No

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

List of Se

r‐1 of eBiz

d in the tabl

Issue of N

Issue of D

Issue of C

Issue of

C

Issue of P

Filing of R

Tax Dedu

Excise Ta

Filing mo

goods (Fo

Service T

Filing Hal

Issue of In

Issue of In

Issue of

I

Applicati

Filing of F

Filing for

Filing for

Issue of R

vices

cope includ

e below.

ame Availabil

irector Identi

ertificate for

ertificate for

ermanent Ac

eturns by Co

tion Account

Registration

nthly returns

rm E.R 1)

x Registratio

‐yearly Servic

dustrial Entr

dustrial Licen

porter Expo

n for Environ

C‐GPR (Repor

mployees St

mployees Pr

egistration C

es 29 G2B s

Service

ity Letter

ication Num

orporation

ommencem

ount Numbe

panies (For

Number of I

(Form R‐1)

for producti

(Form ST‐1)

e Tax Return

preneur Me

se

ter Code

mental Clear

ting of Forex

te Insurance

ovident Fund

rtificate und

ervices – 1

er

nt of

Busine

1)

come Tax D

on and rem

oranda

nce

Transaction

Corporation

Organization

r Value Add

Central an

Min

s

Cen

pt

Cen

(CBval of

Dep

Pro

Dire

(DG

Min

(M

RBI

ESIC

EPF

d Tax Stat

d 11 State/

Dep

istry of Corp

ral Board of

ral Board o

C)

artment of

otion (DIPP)

ctor

Gener

FT)

istry of Env

EF)

, M/o Labour

, M/o Labou

e Commercia

unicipal se

artments

rate Affairs (

Direct Taxes (

f Excise and

Industrial

l

of

Forei

ironment an

& Employm

r & Employm

l Taxes Dept (

rvices as

CA)

CBDT)

Customs

Policy &

n

Trade

d Forest

nt

ent

CTD)


8/16

20 Filing of Returns by Dealers

21 Registration of SSI unit under the Industries Devt and

Regulation Act

State Industries Department

22 Registration under Shops and Establishment Act State Labour Department

23 Issue of license under Factories Act, 1948 State Factories Department

24 Filing of Annual Returns under Factories Act, 1948

25 Payment of Property Tax Municipal Authority

26

Application for

power

connection

from

DISCOM State

Electricity

Department

27 Permission to Charge the Line

28 No Objection Certificate from Pollution Control Board Pollution Control Board

29 Registration for Profession Tax State Commercial Taxes Department

It is expected that at least 21 more services will be added in the next 2 years, besides extending the

coverage to other states.


9/16

7.

The mis

informa

Wizard,

Licens

eBiz

Lic

Permits

includes

licensin

list of L

regulati

Comp

In the c

from G

sought

will cre

form th

eBiz Ena

sion of eBiz

tion and ser

Composite

e and Per

nse

and

P

and other

an ‘intervi

needs of t

icenses/Clea

ns that the

site App

rrent scen

vernment a

uch as the

te a Comp

ough which

led Proc

is to transfo

vices throug

pplication

mits Info

rmits

Infor

Regulatory

w‐style’ Wi

eir busines

rances that

need to co

ication F

rio, the inv

gencies. An

identity of t

site Applic

the investo

ss

rm the abo

h a number

orms and S

mation

ation

wiza

information

zard which

. Based on

the investo

mply with a

rm

stor needs

analysis of t

he applican

tion Form

can apply f

e scenario

of key feat

rvice Orche

izard

rd

is

a

cons

along with

poses the i

he answers

r needs to

part of op

o fill multip

he forms in

, demograp

ombining t

or multiple s

nd provide

res such as

stration.

olidated

re

their appli

vestors a s

provided, t

begin their

rating their

le applicatio

icates signi

hics of the

he common

ervices.

investors ea

License and

ository

of

cability crit

eries of qu

he wizard p

business op

business.

n forms to

icant overl

applicant/b

elements

sy access to

Permits Inf

ll

relevant

ria. The eB

stions to a

ovides a cu

eration and

vail various

p in the inf

siness unit

nd creating

relevant

rmation

Licenses,

iz portal

sess the

tomized

a list of

services

rmation

etc. eBiz

a single


10/16

Joine

eBiz Joi

a mann

through

orchest

8.

A high‐l

depicte

Services

Govern

Technol

Up Servi

ed up servi

r that a sin

multiple

G

ation based

Solution

vel overvie

in the figu

Infrastruct

nce Servic

ogy, Govern

ce Orches

ce combines

gle request

vernment

on interdep

ramewo

of the fra

e below. T

re. The Por

Delivery

ment of Indi

tration

the backen

from the in

gencies in

endencies b

rk

ework envi

e key comp

tal integrat

ateway (N

a.

d workflow

estor throu

logical

seq

etween the

saged for th

onents of th

s with the

SDG), deve

of multiple

gh the Com

uence. This

services bei

e e‐Biz solut

e solution a

epartment

loped by t

overnment

posite Appli

includes pa

g requeste

ion to achie

e the eBiz P

systems thr

he Depart

department

cable Form i

rallel and

s

by the inv

ve the state

ortal and th

ough the Na

ent of Inf

s in such

s routed

quential

stor.

goals is

e Shared

tional e‐

rmation


11/16

9.

The suc

systems

at the d

In additi

– wher

such a

authorit

Level

Level‐1

system

sections

Funct

The foll

Technical

cess of eBi

. Hence eBi

epartments.

• Level‐1

with de

• Level‐2

will be

ion to the a

composite

anner that

ies in a logic

Integra

integration i

in the bac

provide a f

onal

Ove

wing diagra

Architec

z is predica

solution ha

The various

–Designed f

artment sy

– Designed

eveloped o

ove levels

services de

a single req

ally sequent

ion

s envisaged

‐end to pr

nctional an

rview

m describes

ure of th

ted on sea

s been desi

types of int

or departm

tem in back

for depart

eBiz

f integratio

signed by j

est from th

ial manner.

for services

cess the s

d technical o

the functio

e Integra

less integ

ned to han

egration en

nt with bac

‐end.

ent with n

, eBiz also

ining up th

e business u

where the

ervice requ

verview of t

al overvie

ion

ation with

le variation

isioned are

k‐end syste

computeri

efines a hi

e workflow

ser is route

epartment

sts from t

he L1 integr

of a Level‐

the depart

s in the lev

described b

s. Front‐e

zation. Both

her level of

of the bac

to the app

already ha

e Entrepre

ation soluti

integration

ent proce

l of comput

low.

d on eBiz i

front and

integration

end depart

ropriate gov

e a well de

neur. The

n.

.

ses and

erization

tegrates

ack‐end

‐ Level‐3

ents in

ernment

signed IT

ollowing


12/16

1.

2.

3.

4.

5.

6.

7.

Techn

As desc

The foll

The int

logically

through

The Entrep

Attachment

• The

by t

vali

The Entrepr

electronic P

Once subm

department

NSDG route

An Applicati

into the De

Department

Whenever s

ical

Over

ibed in the

wing sectio

gration wit

separated

the various

F

reneur req

s on eBiz Po

eBiz eForm

he departm

ations.

eneur remit

ayment Gat

itted eBiz S

system

via

s the messa

on Adaptor

artmental

user uses t

tatus chang

view

earlier secti

ns describe

h the depar

into multip

component

igure 3 Functi

uests for

rtal.

will be desi

ent. It will s

s the Fees a

way integra

ystem extr

he NSDG

e to the ap

at the depa

pplication d

e Departm

s, the Appli

n, the integ

he technica

tment syste

le compon

s.

nal Overview

service b

gned to be

ek the info

ssociated w

ted with eB

cts the da

ropriate de

tment end

atabase

ntal Applica

cation Adap

ration with

l details of h

ms will be

nts. The b

f L1 Integrati

y submitti

functionally

mation set

ith the servi

iz Portal.

a from the

partment

receives the

tion to proc

or sends m

he departm

ow this inte

hrough app

elow diagra

n

g the res

identical to

and perfor

ce on the e

Form and

message a

ess the requ

essage back

ent system

gration is ac

lication ada

m shows t

ective eFo

form curre

the same f

iz Portal th

transmits i

d writes th

est

to eBiz via

will be via t

hieved.

ptor. The a

e informat

rm with

tly used

ront‐end

ough an

t to the

request

SDG

e NSDG.

aptor is

ion flow


13/16

The foll

integrat

#

1

2

4

wing table

ion.

Solution Co

eBiz Spec

Adaptor

NSDG Sup

Generic Ada

NSDG Sup

Generic Ada

briefly desc

ponent

ific SAP

lied SAP

tor

plied SP

ter.

igure 4 Techni

ibes the

res

Description

This is an e

platform co

1. Tra

Clar

into

spe

2.

In c

NSD

app

3.

Poll

Dep

4.

Pro

Port

This NSDG

platform in

specified for

responses av

This NSDG s

component i

marshall th

responsible f

via NSDG

This generic

deployed as

cal Overview

ponsibility o

Biz compon

ponents in N

sforming an

ifications su

a format sp

ification usin

ase the

appli

G’s payload

lication into s

the NSDG

artments.

ess the Resp

al.

upplied com

NIC. This co

mat and con

ailable in NS

pplied com

s responsibl

payload r

or sending th

connector

axis archive.

f L1 Integratio

f each

of

th

nt that wou

IC. This com

d packaging

mitted by th

ecified by NS

g the SAP Ge

cation size

is

size limita

maller chunk

at regula

onse from D

ponent wou

ponent is

ecting to NS

G

onent would

for receivin

ceived fro

e responses

ill be hoste

n

componen

ld be hoste

onent is resp

he Applicati

e business u

DG in compl

eric Adapto

greater than

tion, this c

before routi

r intervals

partment a

ld be hoste

esponsible f

DG to post t

be hosted in

g the payloa

NSDG. Thi

rom the dep

as web se

t participati

along with

onsible for

on Data Req

ser in the e

iance with IIS

2 MB,

to

ac

omponent s

ng it to NSDG

for respon

d routes the

along with

r payload i

e payload an

the Depart

d from NSD

s componen

rtments to e

rvice where

ng in

the

the eBiz

ests and

Biz portal

protocol

count for

plits the

.

es from

m to eBiz

the eBiz

to IIS/IIP

d poll for

ent. This

and un‐

t is also

Biz portal

it will be


14/16

5 eBiz Generic SP

Adaptor

This eBiz component deployed is in the Department. This component uses

the NSDG SP Generic Adaptor to marshall/un‐marshall payloads received

from NSDG. In case of larger payloads from eBiz portal, this component is

responsible for joining the split parts routed via NSDG. This component is

also responsible for formatting/sending responses from Departments back

to eBiz

portal.

It

makes

use

of

NSDG

supplied

Generic

SP

Adaptor.

6 eBiz Specific SP Adaptor This eBiz component deployed in the Department’s IT infrastructure acts as

an intermediary between the eBiz Generic SP Adaptor and Department IT

Application. It receives the messages from NSDG and posts it in a format

acceptable to the Department’s IT Application in the logical Queue.

7 Input and Output

Queues

Data exchanged between Department Applications and eBiz components

hosted in Departments are via logical Queues. These queues could be JMS

queues or logical queues simulated using a database. The actual

implementation of the queue’s will be decided in consultation with the

department.

8 Business Logic

Components

This component is a part (an extension to the) of the Department’s IT

Application. This is responsible for storing requests/responses from/to eBiz

Portal in the Department Application. This component is also responsible

for sending responses from the Department Application. The Department

Application need to be enhanced to have these capabilities. The exact

format of message that needs to be exchanged between Departments and

the eBiz team will be detailed as part of technical design.

The

eBiz

Gateway

Components

described

above

(items

4‐7)

will

need

to

be

hosted

on

the

Department’s datacenter while the Business Logic Components (item 8) will be co‐hosted on the

department’s existing IT infrastructure.

Level 2 Integration

Level‐2 integration is envisaged for services where the departments do not have any IT system to

process the service requests from the Entrepreneur. In Level 2 service, the eBiz implements the

backend system for processing. The eBiz Department Portal allows the department user to view,

scrutinize and process applications received through eBiz.

Functional

Overview

The following diagram describes the functional overview of a Level‐2 integration.


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roll‐out ser

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16/16

information on 100+ services of Central Government, pilot states and private agencies. In

addition, the investor will be provided with hyperlinks of the concerned departments and

forms, wherever possible. It is expected that this functionality alone would contribute

greatly towards addressing issues arising from information asymmetry and would free

investors and businesses from their reliance on middlemen for information.

• Platform Launch: During the first week of April, 2013, two services of DIPP namely,

‘Industrial License’ and ‘Industrial Entrepreneur Memorandum’ will be made available on

the eBiz portal alongwith online payment. This would show‐case the transactional

capabilities of the eBiz portal.

• AP Single Window: The Andhra Pradesh Single Window roll‐out is another significant launch

wherein 30 services pertaining to Andhra Pradesh Single Window Services and 6 AP specific

services will be made available along with integration with Central Bank of India for the

payment of

fees.

This

launch

would

also

show

‐case

the

transaction

capabilities

and

shared

services to an investor with all the investor and business related services for the State of

Andhra Pradesh on one portal. It may be added here that the integrated payment gateway

for eBiz is the first of its kind designed in the country. It has the potential of being used for

all other e‐Governance applications. The only requirement will be that such an application

will have to be integrated with the eBiz portal. The gateway will allow a single payment to be

made electronically against a composite application form for multiple services and the

subsequent apportionment and routing of payments to individual departments and

agencies.

• The incremental roll‐out is planned in the end of September, 2013 with 52 services (15

Central and 37 state services) pertaining to 4 states along with integration with additional

PSU banks and ePAO solution for the payment gateway.

• At the end of 6 years, it is expected that this project will expand to cover the whole country

and provide over 200 G2B (Government to Business) services, as well as other value added

services.

Integrated MMP EBiz

Documents

Transcript of Integrated MMP EBiz