Integrated Call Recording & Reporting Solution

Call recording has become an integral part of many businesses today. While call centers have been using these solutions for many years to improve quality and customer service, the need for call recording has grown in leaps and bounds into a variety of industries and business models.

TriVium Systems’ SonicView Call Recording solution is an enterprise grade call recording platform affordably priced. SonicView supports a variety of modes of recording including trunk-side (T1/PRI/Analog) and station side (digital/IP). Because SonicView is phone system independent, it is a future-proof investment for any organization.

SonicView provides a user-friendly web-based interface, making it easy to access recordings from any PC located on the network. It is built using the latest application architecture and provides a state-of-the-art user interface. New users can quickly learn the application without a great deal of complicated training involved.

SEARCH & REPLAY SonicView provides powerful search criteria that includes filters such as date, time, duration of call, direction, caller ID, dialed number, extension and agent ID. The resulting set of these criteria can then be easily sorted or filtered further to get the desired set of calls. While listening to a call, managers can add notes and flag calls with different levels of priority. These notes and flags can also be used as search filters. SHARE RECORDINGS SonicView provides various ways to share recordings, including:

Downloading the recording as an MP3 file from the server and emailing the file

Emailing a unique link to the recording

Creating an Adobe PDF or Excel spreadsheet file that includes a list of calls with embedded links

The latter two are great ways to effectively share recordings without putting a great deal of load on the network or email servers.

Features & Benefits

Easy-to-install, configure and manage

Simple, intuitive, browser-based interface

Scalable and robust

Records all calls

Works with all phone systems

Enhanced search and replay capabilities based on

date/time, extension, caller ID and dialed number

Selective or full-time recording

Easy access of click-to-play from reports

Detailed call activity reporting

Automated report delivery

Flexible recording rules

On-demand recording capabilities

Powerful user and system management features

High quality recording at a compression rate

Centralized recordings from multiple locations

Applications Compliance

Quality Assurance

Verification

Security

Proof of Call

Training

www.triviumsys.com

Document download from www.gtscommunications.com

Established in 1996, TriVium Systems, Inc. is a leading provider of call recording and reporting solutions for all sizes and types of businesses. The Company’s enterprise-grade solutions are affordably priced and help businesses cut costs, increase productivity, improve quality and enhance security. These solutions provide access and insight into business data that help managers coach and train employees while strategizing and optimizing their bottom line. Visit: www.triviumsys.com

Request a Demo

To schedule a demonstration of SonicView, contact us:

Tel: (503) 352-3914 Email: marketing@triviumsys.com

© Copyright 2011, TriVium Systems, Inc. All Rights Reserved.

1865 NW 169th Place, Suite 210 Beaverton, OR 97006 www.triviumsys.com

About TriVium Systems, Inc.

REPORTS With SonicView, users have the ability to generate a variety of reports, giving them direct insight into the productivity of their organizations. These reports can either be created ad-hoc or can be automated and sent out as email attachments. Reports have embedded links to recordings as well, which can then be shared within an organization to use as a training tool, thereby helping improve overall productivity. CALL SCORING & AGENT EVALUATION With Call Scoring and Agent Evaluation tools users can create various templates to evaluate agent calls. These templates can be based on the department that is being evaluated (I.e., training, compliance, sales, support) or based on specific client requirements. Once templates are created, managers have the ability to rate the agent’s performance while listening to a call. The evaluation reports can then be used for coaching purposes and also as a means of measuring the agent’s progress. AGENT STUDIO & ON-DEMAND RECORDING SonicView allows agents to access their own recordings from Agent Studio, which is also a web-based interface. Agent Studio can be enhanced with an On-Demand recording client which allows agents to start and stop recording calls on demand and take notes during the call. ADMINISTRATION & USER MANAGEMENT SonicView allows all administration to be done using its web interface. There are various different priorities and settings that can be done based on the nature of the business. Administration also allows data management in terms of archival and retrieval. User Management capabilities allow different levels of access based on predefined rights.

The SonicView Call Recording platform is available at very affordable price points and provides the most comprehensive call recording features and functionalities found in the marketplace today.

SonicView integrates with many different third-party applications. Some of the features listed above require additional licenses. Please contact a TriVium Systems representative for more details.

REPORTS

SEARCH & REPLAY

CALL SCORING

Call Scoring Template

Score Analysis

Call records with playback controls

Call records with playback controls Search Filter

Create a variety of reports including PDFs and graphs

Document download from www.gtscommunications.com