Integrated BMS

14
1 Integrated Business Management Systems Sustainability Health & Safety OHSAS 18001:2007 Continual Improvement ISO 9004 Legal & Other Requirements Regulatory Requirements Environment ISO 14001:2004 Quality ISO 9001:2008 Integrated Business Management Systems BMS Revolution or Evolution

description

Integrated Business Management System Overview

Transcript of Integrated BMS

Page 1: Integrated BMS

1

Integrated Business Management SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated Business Management Systems

BMS Revolution or Evolution

Page 2: Integrated BMS

2

Implementation of a continuous and process-oriented integrated management system as a management and control tool throughout the organization, complete with an effective structure and workflow organization

Definition of BMS roles, clear allocation of responsibilities

Guarantee of continuous process improvement to optimize performance and costs

Target for 2010: Globalized BMSTarget for 2010: Globalized BMSCurrent StateCurrent State

Several different management systems running in parallel

Different standards (specifications) and documentation systems

No global processes for continuous process environment

No standardized ruling for interfaces

Sustainability

Quality Environment

RegulatoryReq.

Health & Safety

LegalReq.

In 2008, Executive Management decided to set up a Global region-wide, continuous and process-oriented integrated Business Management System (BMS)

Global integrated BMS Focus

The 6 elements of the BMS

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 3: Integrated BMS

3

Global integrated BMS requirements

Bringing together in a coherent manner all the requirements for managing individual business units;

Describing the planned and systematic actions necessary to provide adequate confidence that all these requirements are satisfied;

Ensuring that safety, health, environmental, quality and sustainability related requirements are not considered separately from business management requirements.

PURPOSE:

An integrated management system will be established, implemented, assessed and continually improved. It will be aligned with the goals of the organization and will contribute to the overall achievement. The main aim of the business management system is:

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 4: Integrated BMS

4

Global integrated BMS requirements

Process requirements, such as applicable quality, environmental, health & safety, sustainability, regulatory, legal & other related, and continual improvement requirements, are specified and addressed;

Products and Services meet and/or exceed our customers expectations;

Risks are assessed, Hazards are identified & Incidents are properly investigated to manage our processes to control activities affecting employees;

Aspects and Impacts are evaluated for significance to the environment;

Interactions with interfacing processes are identified;

Process measurement criteria are established for addressing continual improvements.

Robust sustainability initiatives are deployed to drive improvements with recycling, landfill avoidance and conservation of resources.

The development of global management systems helps ensure that the following objectives are achieved:

The BMS is a set of interrelated or interacting elements that establishes global and local policies, procedures, processes and instructions which enables goals,

objectives and targets to be achieved in a safe, efficient and effective manner

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 5: Integrated BMS

5

Integrated BMS

Integrated BMS provides the framework to achieve Operational Excellence.

It is a global management system that integrates Environmental, Health, Safety, and Quality requirements that supports the commitment to continual improvement, sustainability and customer satisfaction.

Business Management Systems (BMS)

Business Management Systems (BMS)

ISO 9001:2008 (QMS)

ISO 14001:2004 (EMS)

Goods & Services

Materials Productsand Services

Water

Gaseous Emissions

Liquid & Solid Waste

Reusable Waste

Water / Air

Energy

Land

OHSAS 18001:2007 (H&S)

Risk Assessment

Incident Investigation

Hazard Identification

People

Processes

Equipment

Business Management Systems (BMS)

Business Management Systems (BMS)

ISO 9001:2008 (QMS)

ISO 14001:2004 (EMS)

Goods & Services

Materials

Goods & Services

Materials Productsand Services

Water

Gaseous Emissions

Liquid & Solid Waste

Reusable Waste

Water

Gaseous Emissions

Liquid & Solid Waste

Reusable Waste

Water / Air

Energy

Land

Water / Air

Energy

Land

OHSAS 18001:2007 (H&S)

Risk Assessment

Incident Investigation

Hazard Identification

People

Processes

Equipment

People

Processes

Equipment

Global Integration of Business Management ProcessesGlobal Integration of Business Management Processes

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Sustainability Programs

Recycling, Landfill Avoidance & Utilities Conservation

ISO 14001:2004Environmental

Management System Requirements

DresserWayne

Business Management System

BMS

ISO 9001:2008Quality

Management System Requirements

OHSAS 18001:2007Health and Safety

Management System Requirements

Sustainability Programs

Recycling, Landfill Avoidance & Utilities Conservation

ISO 14001:2004Environmental

Management System Requirements

IntegratedBusiness Management System

BMS

ISO 9001:2008Quality

Management System Requirements

OHSAS 18001:2007Health and Safety

Management System Requirements

Page 6: Integrated BMS

6

ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 are concerned about the way an organization goes about its work.

They are not product standards.

They are not service standards.

They are process standards.

They can be used by product manufacturers and service providers.

ISO Standards are Processes, not Products

ISO 9001:2008ISO 14001:2004

OHSAS 18001:2007

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 7: Integrated BMS

7

ISO 9004 Continual Improvement ISO 9004 Continual Improvement ISO 9004 Continual Improvement ISO 9004 Continual Improvement

Sustainability ManagementSustainability Management (Recycling, Landfill Avoidance & Energy Conservation)(Recycling, Landfill Avoidance & Energy Conservation)

Sustainability ManagementSustainability Management (Recycling, Landfill Avoidance & Energy Conservation)(Recycling, Landfill Avoidance & Energy Conservation)

OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management OHSAS 18001:2007 Health and Safety Management

ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management ISO 14001:2004 Environmental Management

ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management ISO 9001:2008 Quality Management

Em

plo

yees

In

volv

edE

mp

loye

es

Invo

lved

Increasing Aspects CoveredIncreasing Aspects Covered

Management Systems & StandardsIntegrated Business

Management SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 8: Integrated BMS

8

Global integrated BMS requirements

ISO 9001 gives the requirements for what the organization must do to manage processes affecting quality of its products and services.

ISO 14001 gives the requirements for what the organization must do to manage processes affecting aspects and impacts of its activities on the environment.

OHSAS 18001 gives the requirements for what the organization must do to manage processes affecting risks, hazards and incidents on the workforce.

Sustainability programs provide the processes for recycling, landfill avoidance and utilities conservation of the facilities.

ISO 9004 provides the model for assessing continual improvement of the business management system.

Management System Process RequirementsManagement System Process Requirements

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 9: Integrated BMS

9

Global integrated BMS StructureIntegrated Business

Management SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Business Management System…

Includes requirements of ISO 9001, ISO 14001 and OHSAS 18001 into one fully integrated management system All documents contains requirements from all standards, no separate

Quality or EHS documents. All documents are BMS documents

Includes documentation that may or may not be mandatory according to standards, or requirements Mandatory documents may or may not be global

Encourages a global working standard Documents may or may not be global/local ERP based

Page 10: Integrated BMS

10

Global integrated BMS StructureIntegrated Business

Management SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

The system needs to be simple for local users:

Process based system, is an overview of the business

User friendly / easy to understand e.g. global (G) and local (L) documentation on the same document level. Global / local documents have the same importance for the USER

One document structure / nomenclature for all documents Numbering system that clearly distinguishes applicable facilities Same system for Quality, EHS and other documents if necessary

Page 11: Integrated BMS

11

Global integrated BMS structure

Level 1:Global Policies andPolicy Manuals

Level 2:Global and localProcesses/Procedures- high / low level workflow

Level 3:Global and localWork Instructions- detailed instructions, may

be Oracle based or not

Numbering system:BMS-001 Policy Manual

GPR-…Global ProcessesAPR-… Local AAA ProcessesBPR-… Local BBB ProcessesCPR-… Local CCC ProcessesDPR-… Local DDD ProcessesEPR-… Local EEE Processesetc…

GWI-…Global Work InstructionsAWI-… Local AAA WIBWI-… Local BBB WICWI-… Local CCC WIDWI-… Local DDD WIEWI-… Local EEE WIetc…

All documents containing requirements according to ISO 9001 (blue), ISO 14001 (green) and OHSAS 18001 (orange)

All documents containing requirements according to ISO 9001 (blue), ISO 14001 (green) and OHSAS 18001 (orange)

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 12: Integrated BMS

12

Business Management Systems (BMS) then integrates our management systems for Quality, Environmental, Health and Safety to create a new management system, in

which the processes, interfaces, structures and documentation systems of the individual systems are combined into a global system.

Vision,Values,Policy,

Targets,&

Goals

Global Global PlanningPlanning Global Management SystemsGlobal Management Systems

Global Global PerformancePerformance

Global Global EvaluationEvaluation

GlobalMetrics

& ScorecardSystems

Management Review

&Continual

Improvement

P r o c e s s e sP r o c e s s e s

Products &

Services

Aspects& Impacts

Risks, Hazards &Incidents

ISO 14001:2004

Environment

OHSAS18991:2007

Health & Safety

ISO9001:2008

Quality

Globalized BMS Process Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 13: Integrated BMS

13

The BMS Spiral of Continuous Improvement

Commitmentand Policy

Planning

Implementationand Operation

Checking andCorrective Action

ManagementReview

Continual Improvement

Global IntegratedGlobal IntegratedBusiness Business

ManagementManagementSystemsSystems

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Page 14: Integrated BMS

14

Questions

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

Integrated BusinessManagement SystemsIntegrated Business

Management Systems

SustainabilitySustainability

Health & SafetyOHSAS 18001:2007

Health & SafetyOHSAS 18001:2007

ContinualImprovement

ISO 9004

ContinualImprovement

ISO 9004

Legal & Other Requirements

Legal & Other Requirements

RegulatoryRequirements

RegulatoryRequirements

EnvironmentISO 14001:2004

EnvironmentISO 14001:2004

QualityISO 9001:2008

QualityISO 9001:2008

BMS Revolution or Evolution