Integrate JIRA Service Desk with Platform UI (Kang Han)

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INTERN SHOWCASE Summer 2016

Transcript of Integrate JIRA Service Desk with Platform UI (Kang Han)

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INTERN SHOWCASESummer 2016

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PLATFORM AND JIRA SD INTEGRATION

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WHAT IS JIRA SERVICE DESK

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A TICKET

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WHY INTEGRATE

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ONE PLATFORM

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DESIGN

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DESIGNVideology Atlassian

PlatformService Account

Platform UI

CE API

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CHALLENGESProblem: Identify platform client in Jira Solution: Store mapping info in platform side database

Problem: Recognize platform user name in JiraSolution: Apply user platform’s username for ticket creation

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ONE MORE STEP• Manually Sync User Name

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NEXT STEP

Single Sign On (SSO)Build custom connector between platform and Jira authentication

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QUESTIONS?


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