INSURANCE

Client insights and CGI perspectives on digital transformation

2017 CGI Client Global Insights

© 2017 CGI Group Inc. All rights reserved.

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2017 CGI Client Global Insights

Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.

We conducted 75 in-person interviews with insurance clients

Percentage of interviews covered by CGI’s major regions

United States16%

United Kingdom8%

Nordics24%

France17%

Eastern, Central and Southern Europe19%

Canada16%

49%business leaders

51%IT leaders

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2017 CGI Client Global Insights

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The client insights demonstrate that customer expectations, cost management and regulatory compliance are topping the list as priorities for becoming digital enterprises.

Top 2017 trends in insurance with 2016 comparison

92%Fast-shifting

consumer product and digital servicing

expectations

84%

73%Managing

costs to maintain/improve combined

operating ratio

82%

70%Meeting

and optimizing regulatory

compliance

75%

69%Extension

of the industry value chain

New*

54%Growing impact

of emerging technologies

(IoT, blockchain, dynamic pricing)

New*

53%Widespread concerns

of cyber attacks

54%Growing impact of emerging technologies, such as IoT,

blockchain and dynamic pricing

Looking ahead, executives cite the following as their top emerging trends.

* The 2016 4th top trend was understanding client and broker expectations (75%), and the 5th top trend was widespread concern of cyber attacks (64%).

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2017 CGI Client Global Insights

Now Within 3 years

Dynamic pricing and use of data 71% 83%

Digital channel solutions 71% 76%

Agile IT delivery and infrastructure 63% 70%

Innovation technologies (e.g., blockchain, IoT) 60% 62%

Top investment areas highlight focus areas for client innovation.

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2017 CGI Client Global Insights

Insurance business and IT leaders interviewed align on the priority to shift from cost cutting to driving differentiation.

Rank Top business priorities Top IT priorities

1 Drive differentiated, seamless digital customer experience 77% Rationalize, simplify, modernize applications

and infrastructure 89%

2Continue to drive end-to-end process automation internally and across the value chain 74% Continue to develop data insights to support

the business 75%

3 Derive value from data to improve underwriting and customer evaluation 68% Establish plan for digital transformation 73%

4 Increase compliance with the stream of new regulations 62% Embrace new IT delivery models

(e.g., SaaS, PaaS, agile) 72%

5 Develop sticky digital journeys across the ecosystem 61% Protect through cybersecurity 65%

As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.

Contact us to schedule a discussion.cgi.com/globalinsights | info@cgi.com

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