Instructional Design and Role Of Instructional Designers-An Overview
Instructional Designers as Organizational Change Agents
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Transcript of Instructional Designers as Organizational Change Agents
1
Instructional Designer as OrganizationalChange Agents Part II
JOY JACKSON GREENINSTRUCTIONAL DESIGNER & PERFORMANCE IMPROVEMENT SPECIALIST, DFAS; CO-CHAIR GLTS PROGRAMMING, MEMBERSHIP ENGAGEMENT, FGDLA BOD
2W
hat
does
a G
ov. I
nstr
ucti
onal
D
esig
ner
do?
INSTRUCTIONAL SYSTEMS
SPECIALIST
Program Coordinator
Lead or ManagerCollaborator
Project ManagerMaster in the Art of Briefing
Techno-Nerd
Archivist
OPM – Classification & Qualifications for GS-1750 (and then some)
Wielder of theMAGIC WAND
to Improve Performance
Learning Theory, Psychology of Learning“Guru” on how people learn
1
Instructional Design PracticesEducational strategist
2
Instructional Product DevelopmentTraining and curriculum Engineer
3
Educational EvaluationProblem solver and sleuth
4
Computers in Education and TrainingTechnical expert in interactive multimedia instruction
5
3In
stru
ctio
nal D
esig
ner
– O
ur
Curr
ent
Role
TO RECAP, HERE’S WHAT WE DO: Use a systems approach to design, develop, and
revise instructional design and development materials
Produce resident instruction and/or e-learning materials
Support key staff development programs which provide frequent opportunities for staff to keep abreast of emerging technologies
Assist in planning and conducting evaluation projects to review curricula and performance supports
So how can we be Change Agents…
4In
stru
ctio
nal D
esig
ner
+ C
hang
e Ag
ent
Start with the end in mind.Work from a broader perspective and from the
outside in (1) Organizational support (2) Job input/output (3) performer
Solutions become “interventions” that go beyond KSA’s to bridge the performance gap
Create change by addressing overarching organizational and job supports – giving the performer a foundation to then build solid KSAs
5Th
e H
uman
Per
form
ance
Mod
el CASE STUDY: Division chief requested training and additional resources to manage increased workload
An example of a successful project using Human Performance Technology (HPT) methodology
6H
uman
Per
form
ance
Tec
hnol
ogy
(HPT
) M
OD
EL
Van Tiem, Moseley, and Dessinger (2012) http://www.ispi.org/images/ISPI/About%20ISPI%20Images/HPT-Model-2012.jpg
7P
erf
orm
an
ce I
mp
rove
me
nt
Pla
n
8An
atom
y of
Per
form
ance
– A
n Ex
ampl
e
Geary Rummler http://www.performancedesignlab.com/products-and-services/the-science-behind/the-anatomy-of-performance
9O
rg L
evel
– T
arge
t G
roup
Sur
vey
Resp
onse
ID Question AvgResp
II.1
Is the Org strategy clearly articulated and communicated? (Mission, Vision, Values, Goals, Strategic Plan)
4.00
II.2
Is the Sub-org strategy clearly articulated and communicated? (Mission, Vision, Values, Goals, Strategic Plan)
4.00
II.3
Is the Division strategy clearly articulated and communicated and/or aligned to the Sub-org / Org strategy? (Mission, Vision, Values, Goals, Strategic Plan)
3.75
II.4
Do you know the overall performance targets for your organization? For example, what your org hopes to accomplish over a given fiscal year.
3.75
II.5
Do you know the overall performance targets for your sub-org? For example, what your sub-org hopes to accomplish over a given fiscal year.
4.00
II.6
Do you know the overall performance targets for your division? For example, what your division hopes to accomplish over a given fiscal year.
4.25
II.7
Does the organizational structure for your branch within the Division enhance efficiency and effectiveness? (Are the right positions in place and is the branch structure appropriate?)
4.50
II.1 II.2 II.3 II.4 II.5 II.6 II.7Strongly
Agree 1 1 1 1 1 2 2
Agree 2 2 1 1 2 1 2
Neutral 1 1 2 2 1 1 0
Disagree 0 0 0 0 0 0 0
Strongly Disagree 0 0 0 0 0 0 0
Branch
All branches within a division were surveyed about their understanding of management, design, and goals from the org, process, and performer levels
Division Survey ResultsTotal
Respondents5 of 10 total
Section Organizational Level
10Fa
ctor
s Aff
ecti
ng H
uman
Pe
rfor
man
ce
Rummler, https://www.rummlerbrache.com/
11P
erf
orm
an
ce I
mp
rove
me
nt
Pla
n
12G
ap A
naly
sis
– Ex
ampl
es o
f Id
enti
fied
Gap
s
Inability to measure
performance for several key
processes and positions
Inconsistent project tracking /
lack of coordination
Random work inputs and
prioritization
Insufficient performance
incentives
Vague position descriptions
(one size fits all)
Improper resource
allocation / scarce resources
1
4
2
5
3
6
Six gaps were identified once the assessments were completed and reviewed.The analysis shows how performance gaps can extend beyond knowledge / skill / ability of the performerThese are then quantified so targeted action can be taken
13Pe
rfor
man
ce Im
prov
emen
t -
Inte
rven
tion
s
Define Mission, Vision, Goals, and Strategic Plan for Division1
Perform a Job Analysis for each Position Type within the Division2
Define Performance Metrics for Processes & Positions3
Streamline Coordination and Consistency in Project Tracking4
Develop Clearly Defined Performance Based Incentive Program5
Resource Allocation & Assistance with Hiring6
Recommendations are custom tailored to fit the performance gaps
Once organizational supports are addressed, a second analysis is conducted to (1) quantify success and (2) identify additional performance gaps
After the first assessment cycle is completed and recommendations are implemented, this overall process should be repeated annually with the target audience
14P
erf
orm
an
ce I
mp
rove
me
nt
Pla
n
15Im
ple
men
tati
on P
lan
All interventions were reviewed with the stakeholders We developed a project plan and timeline together
16Pe
rfor
man
ce Im
prov
emen
t -
Eval
uati
on
Create KPIs• Top five key
performance indicators
Measure Baseline• Measure before
establishing other interventions
Measure Regularly• Measure KPIs
every six months
Modify Accordingly• Adjust
interventions and follow on plan as needed
HOW SUCCESS IS MEASURED
17P
erf
orm
an
ce I
mp
rove
me
nt
Pla
n
18M
anag
ing
Ch
ang
e -
Ph
ases
19P
roje
ct O
utc
omes
Started an organization-wide discussion about collaboration and change
Enabled a division to get the resources they needed Cast a strong light into the areas that the agency and
sub-org (division) needed to improve before individualized learning could take place
I received a promotion!!
20
For more information about the HPT project:Joy Jackson Green – [email protected]
LinkedIn - https://www.linkedin.com/in/joyjacksongreen