Install Training, TALC Installation, Configuration, Administration, Operation CallParrot Business...

Install Training, TALC

Installation, Configuration,

Administration, Operation CallParrot Business Call Recording (BCR)

6.0

TelStrat Proprietary. Copyright © TelStrat 2006. 2

Presentation Assumptions• This presentation assumes you have

your PBX / key system commissioned and operational (e.g. phones have dial tone, etc.).

• This presentation focuses on CallParrot BCR 6.0 new feature installation, configuration, administration and operation.


Business Call Recording Agenda• Installing

– TALC Configuration Manager– TALC Cards and Cables

• Configuration• Administration• Feature Operation Highlights


Installing TALC Configuration Manager

(Nortel Meridian 1 PBX and CS 1000 Digital Systems only)


TALC Configuration Manager - Requirements• Windows based application

– Ethernet (10/100BaseT)– RS-232 Serial

• Admin PC Requirements– Microsoft Windows 2000 Professional or

Windows XP (including Service Packs)– CD ROM Drive– 10BaseT, Half Duplex Ethernet card (NIC)– Serial COM port– 32mb memory– 48mb storage– TFTP Server - PumpKin


Installing TALC Configuration Manager• The TALC Configuration Manager

should be loaded onto the CallParrot Server Machine as well as a Portable Computer– The Portable computer is used for initial

configuration of the TALC cards– It is loaded on the CallParrot Server for

future maintenance and configuration changes


Installing TALC Configuration Manager 2• Insert the CD

on the Portable Computer– Click Next

• Accept the EULA – click Next


Installing TALC Configuration Manager 3• Perform a

complete installation.– Click Next

• Click Install


Installing TALC Configuration Manager 4• The

installation will proceed to completion.

• Click Finish.


Installing & Configuring TALC

(Nortel Meridian 1 PBX and CS 1000 Digital Systems only)


TALC Cards

• 16 or 32 port cards– IPE / Option 11C and mini

• Emulates standard digital line card– Meridian 1 configured as xDLC

• Integrated 10BaseT, Half-Duplex Ethernet interface– Voice and signaling to CallParrot server

• DSP 8 Modules– Recording Channels


PBX Requirements

• Hardware compatibility– Option 11C, E, and mini– Option 21E, 51C, 61C, 71C, & 81C

• Software compatibility– X11 Release 15 or above– CLS = CNDA, DNDA, TDD


TelStrat’s TALC

16 portsSingle Slot

32 portsDual Slot

For 16 Port TALC, Install DSP Here


TALC – DSP 8 Modules

• 8 recording channels built in• 8 recording channels per module• 32 DSP channels per TALC• NO CONFIGURATION REQUIRED FOR TALC

DSPs!!!

Keyed for easy install


TALC – Multi-I/O Cable

• 10BaseT, Half Duplex Ethernet connection– External (CLAN) VoIP access– Internal (ELAN) PBX access

• RS-232 Serial Interface– Initial installation– On site maintenance

• Straight through cable

• TCM– MDF connectivity


TALC – Multi I/O Cable Connectivity


Starting TALC Configuration Manager• Start

– All Programs• TALC Configuration Manager

– TALC Configuration Manager


Launch TALC Configuration Manager

• Enter Login Name

• Enter Password


TALC - System Configuration

• Unit ID (1-254)• Node Name• CallParrot

Feature Enable/Disable

• CallParrot Server IP Address

• DN Discovery Schedule


System Configuration - Descriptions

• Unit ID - Enter a number from 1 through 255 that distinguishes the TALC you are configuring from all other TALCs connected to the same CallParrot server.

• Node Name - Enter a descriptive name for this TALC (optional).

• CallParrot Feature - Click on the Enable option button if you want to enable the CallParrot voice server to record telephone calls made to ports on the TALC you are configuring.

• CallParrot Server IP Address - Enter the IP address of the CallParrot voice server that records telephone calls from this TALC.

• Per DN Recording - Confirm that the Per DN Recording checkbox is checked if you want to record multiple DNs connected to the same TN (phone).

• Enable DN Discovery - DN Discovery is automatically enabled if CallParrot is enabled. Otherwise, it can be disabled.

• Frequency - Click on the option button that identifies how often you want the TALC to perform DN discovery

• Start DN Discovery - Click on the Start DN Discovery button to initiate an unscheduled DN Discovery.

– Time Choose the time when you want the TALC to perform DN discovery.– Day Choose the day when you want the TALC to perform DN discovery – Date Choose the date when you want the TALC to perform DN discovery – TALC Extension to Dial A unique DN is assigned to port 16 which is used to perform the DN discovery function.


System Configuration - Descriptions

• Symposium Display Format – DNIS Row - Enter the row number for displaying the DNIS on the telephone

display.

– DNIS Offset - Enter the offset number (number of columns counting from left to right) for displaying the DNIS on the telephone display. Valid options are 1 through 24 for the first row of the telephone display. Valid options are 1 through 18 for the second row of the telephone display.

– DNIS Length - Enter the length of the DNIS to display on the telephone display.

– CLID Row - Enter the row number for displaying the CLID on the telephone display.

– CLID Offset - Enter the offset number (number of columns counting from left to right) for displaying the CLID on the telephone display.

– CLID Length - Enter the length of the CLID to display on the telephone display.


TALC - IP Configuration

CLAN

ELAN


IP Configuration - Descriptions

• IP Address - Enter the IP address of the TALC.

• IP Network Mask - Enter the network mask of the TALC.

• IP Gateway - Enter the IP gateway of the TALC.

• Management Disable - Click in the Disable checkbox if you do not want to be able to complete the host PBX administration from the TALC.

• Management IP Address - Enter the management IP address of the host PBX.

• Management IP Mask - Enter the management IP mask of the host PBX.


TALC – Port Configuration

For each port:• CallParrot

Select Enable Radio button

• Press Configure

• Select OK


TALC- Port Configuration (Key Configuration)• TALC Key Configuration

– ‘Record’ Key• Start and stop record feature

– ‘Conversation Save’ Key• Saves entire conversation (regardless of the point in

the conversation that key depression occurs)

– ‘Conversation Delete’ Key• Turn off and on recording

• M1 Key Configuration– ACD Emergency Key

• Saves entire conversation


TALC - Port Configurations (Key Feature & Key Number)

• Key Feature - Select the Key Feature that you want to assign.Valid options are Conversation Save Key, Record Key, Delete Recording Key, and Not Configured.

• Key Number - Select the feature key that you want to assign the Key Feature chosen in the list box to the left. The feature key must be un-configured on the host PBX. Valid options are NC (not configured) and 0 through 75, depending on the Meridian digital telephone model.


TALC – Port Configuration (Other Selections)• Compression Rate

– (default is G.723.1)• TAPI Support

– (Softphone ACD Agent Logon/Logoffs)

• 2250 Support– (Attendant Consoles)

• Agent ID– (Assigns Agent ID)

• Beep Tone– (Warning tone

during recording)• Virtual Phone

Recording


Upgrading TALC Firmware


TALC Firmware Upgrade– Requirements

• TALC Configuration Manager– Existing Version– New Version (after the upgrade)

• TFTP Server– Pumpkin

• TALC Firmware– .upg file


TALC Firmware Upgrade 2– Start TFTP Server

• Pumpkin Recommended (free, readily Available)

• Place the TALC Firmware on the computer desktop

• Start Pumpkin• Use the Browse

button to point to the location of the firmware

• Click OK

Click Options

Browse


TALC Firmware Upgrade 3• From the top

toolbar, select Upload/Download– Select “Upload S/W

• A window appears• Enter the IP

Address of the computer being used for the upgrade

• The “Open” button is a “browse” button. Browse to the new firmware .upg file

• Click “Upload”


TALC Firmware Upgrade 4• A new window will open to track the progress of

the upload• Once the upload is complete, the new firmware is

written to Flash Memory• The card must be reset before the new firmware

takes effect• The Configuration Manager Software must now be

upgraded– Using the Add/Remove Programs, remove the TALC

Configuration Manager– Using the method already described in this presentation,

load the new Configuration Manager software to the Computer

Take the QuizTurn it in

Take a Break

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