Insight Hub
22
Introduction to the Insight Hub What we know about trends in our services What we know about who we support What we know about our customer service transactions What we know about issues reported to us How Lambeth compares What are the unit costs & benefits of services
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Transcript of Insight Hub
Introduction to the Insight Hub
What we know about trends in our services
What we know about who we support
What we know about our customer service
transactions
What we know about issues reported to us
How Lambeth compares What are the unit costs & benefits of services
Why are we developing this?
Use intelligence to make better quality decisions – from front line to strategic – to focus our resources on where they needed most
Use its strategic advantage in terms of information to influence outcomes – from influencing demand to shaping markets
Help the council, communities & providers use intelligence more effectively to understand and shape the environment around them
Objectives
Help the organisation make the most of the research, tools and insight that we have or can access• Understand what expertise is needed to use the tools we have access to and
provide training to those who have the skills to use the tools
Enable staff to understand how evidence & analysis can be used to improve & commission services• Develop sessions where how commissioners & analysts show real life examples
of how evidence & analyse has been used effectively
Use the tools & analytical expertise to develop & deliver the organisation’s strategic priorities• Provide people tools & insights that can help them build a better picture of their
residents and customers and have the data to better understand demand
We’re building a better view of our residents & services…• We’ve used the
LGA customer insight model and identified data & development needs from researchers & analysts.
• We’ve also added to this model tools & data to enable people to understand demand
Demographics
Needs
Service Usage & Cost
Attitudes
• You can find the Insight Hub on Lamnet at http://bit.ly/insighthublambeth and on Lambeth.gov.uk www.lambeth.gov.uk/insighthub. The Lamnet version has dashboards that only staff can access due to software licensing restrictions.
Service Usage & Costs
What we know about trends in our services
What we know about who we support
What we know about our customer service
transactions
What we know about issues reported to us
How Lambeth compares What are the unit costs & benefits of services
How we analyse demographics based on different factors
http://bit.ly/correlationanalysis
What we know about trends in online versus non-online access
http://bit.ly/customerservicedashboard
How we can benchmark to average unit costs per services
http://bit.ly/unitcostdatabase
Demographics
What we know about our wards
What we know about our neighbourhoods
What we know about CLIP areas
What is planned for the future
What we know about our borough
http://bit.ly/stateoftheborough2016
What we know about our neighbourhoods
What we know about what infrastructure is planned for the future
http://bit.ly/infrastructuremap
Needs & Attitudes
What we know about our residents
What we know about our tenants
What we know about local wellbeing (TBC)
What we know about local deprivation
Other research reports on Lambeth
What we know about our residents
http://bit.ly/residentssurveydashboard (2015)
How we can segment demographics & attitudes of our residents
http://bit.ly/residentsegmentation
What we know about local health and wellbeing
http://bit.ly/localhealthdashboard
