INSIDE THIS ISSUE - ARMA International - 10... · 2012-08-20 · Content Management (ECM). He is...

ARMA San Antonio 2011-2012 Officers and Directors

President: Gilbert Barrera, CRM, PMP [email protected] Vice President: Clinton Wentworth, CRM [email protected] VP – Membership: Cathy Drolet [email protected] VP – Professional Development: Andy Turner [email protected] VP – Programs: Edward Barba [email protected] Treasurer: Jenny Barker, CRM [email protected] Secretary: Olga Pastrano [email protected] Board Chair: Anne Kelley [email protected] Directors: Isabel Carreon

[email protected] Anne Comeaux [email protected] DuWayne Headrick [email protected]

Dora Martinez, CRM [email protected]

O C T O B E R P R O G R A M

Tuesday, October 18, 2011 * Embassy Suites Hotel Briaridge

11:00 am—1:00 pm

Social Media Governance

Social media use is growing exponentially – both for us as consumers and as staff within our organizations. This presentation will breakdown the different categories of social media, and their characteristics, and addresses the information governance issues associated with the use of social media in our organi-zations. It will present important records management principles that apply to man-aging social media and approaches and tools that are available to allow us to manage social media as records in our companies. Carl has over twenty-five years of senior level records management and project man-agement experience in the financial, IT, manufacturing, electric power, legal and government environments in both Canada and the United States. He attended the University of Waterloo and the University of Toronto. He has worked for a records management software provider and worked as a Principal Consultant in Enterprise Content Management (ECM). He is currently teaching enterprise content manage-ment (ECM), electronic records management (ERM) and email management (EMM) courses throughout North America and other countries, reaching over 1,250 students. He is aware of what is happening with records and information management in or-ganizations across North America. Prices include luncheon and program. Members $25 Non-Members $30 You may register by either of the following: • Direct response to evite (e-mailed to all members and previous attendees) • Sending an e-mail message to [email protected] . Please, reserve by Friday preceding the meeting. Payments are at the door with check, cash, or credit card. No-show registrations will be charged a $10 fee.

October , 2011

Collaborator Collaboration … people working together to solve the puzzle

ARMA International San Antonio Chapter

I N S I D E T H I S I S S U E :

From the President 2

New Members 3

The Cobbler’s Children 4

Document Outsourcing 6

After the Aftermath 9

Getting to Know You 11

Important Vendor Info 11

Public Relations 12

Care Bears 13

Schedule of Events 14

--Carl Weise, CRM

Special Meeting Package Pricing Get 1 free monthly luncheon meeting when paying in advance: 8 Prepaid Meetings = $175 7 Prepaid Meetings = $150 Someone else may attend in your place if you need to miss a meeting.

Can you have a successful project while lacking some profes-sionalism? Yes. But it will catch up to you. I have seen successful projects completed on-time, within budget con-straints and meeting agreed upon deliverables. Project con-straints were met and product delivered on time with custom-er satisfaction. But was it really a success? Maybe not! Projects/assignments can be completed on time but it may have costly repercussions negatively affecting the integrity of organizational management.

I know I’m preaching to the choir by making the statement that professionalism is very important in the work place. We all know that to be true. Sometimes it can get away from us when under pressure to complete a task on-time. We must pay close attention to how tasks are completed as it relates to human resources. Human resources are the most valuable asset in any initiative, project, and operation of a company. Maintaining employee morale and a good work environment makes a significant difference to productivity in the long run.

It is easy to get caught up with a focus to complete a task on time or even ahead of schedule. This looks good on perfor-mance reviews and resumes. Yet we must be sensitive to how we treat people on the path to completing assignments. Most of the time it is not intentional; it is personal drive and the great feeling of accomplishment that causes us to miss a beat in how we deal with people.

Last month’s ARMA Educational Luncheon speaker - Terry Sumerlin, presented fundamentals of professionalism to 44 attendees. While his material basically covered common sense topics, it served as a good reminder of the value and need for being careful to practice professionalism in the work place. This was a good kick-off to our programs for the year, in that we must take into consideration the need for basic professional behavior to drive our records programs and pro-jects. We must be considerate of others, embrace collabora-tive project planning, listen to all project stakeholders, and be careful with gestures and verbal & written words.

From the President

ARMA San Antonio Collaborator

R I M P O W E R !

It is very lonely at the end of a successful project when you are standing by yourself due to developed animosity between team mates as a result of the lack of professionalism. These successes will be short lived and your reputation will catch up to you. If you are in a leadership/management role and do not enforce professionalism, you will dampen creative juices in your staff and impede operational performance. If you are working with your peers and do not indulge in basic profes-sionalism, you can find yourself to be a lone ranger with little support and help when you might need it most.

Professionalism is a trait that you want to possess if you want to portray yourself in a light that other people will respect. You will not achieve true “RIM Power” without profession-alism in all you do.

---------------------------------------------------

"More commonly, unprofessional behavior exists when leaders allow it to exist by failing to proactively establish and clarify codes of con-duct and principles of professional excellence and then communicate and enforce those standards." - Jim Ball, President of The Goals Institute

Gilbert

Gilbert Barrera, President ARMA San Antonio Chapter

Human resources are the most valuable asset in any initiative, project, and operation of a company. Maintaining employee morale and a good work environment makes a huge difference to productivity in the long run.


Welcome New Members

Elizabeth Trevino Records Management Program Administrator

The City of San Marcos

Mrs. Vicki Shapiro, PMP I/T Technical Manager

USAA

Mr. Daniel Gibbens President and CEO

Records Consultants, Inc. (RCI)

Mr. Kenneth Haynie, PMP, CDIA+ Head of Operations

Records Consultants, Inc. (RCI)

Mr. Kenny M. Egli General Manager Document Destruction

Ranger Shredding a division of RCI

Crystal J. Koutz RIM Specialist NuStar Energy

“The Cobbler’s Children Have No Shoes” __ by Jenny N. Barker, CRM


I was raised hearing the phrase “The Cobbler’s Children Have No Shoes” and although I do not know the origin of this, other than from the mouths of parents, the essence of this phrase is used to describe the phenomenon where certain professionals in any given area are so busy with work for their clients and their teams that they neglect using their professional skills to help themselves or those closest to them. The CRM Study Group decided to turn the spotlight on their own personal records management programs and over many months have looked at equipment, supplies, classification systems, photographs, records retention, electronic equipment, on-line banking, cloud storage, and documentation required for filing insurance claims. We are slowly completing this project and all have paper cuts, culled files, and a renewed sense of how different minds classify and use information. The recent fires in Texas have made me realize that I need to create my personal disaster bag. I envision this as the spare suitcase that stays packed and ready to grab when you get the call to evacuate. My first thoughts were that this might take an hour to collect things. Then I began my research on family emergency kits and quickly realized that this was a much bigger project. The purpose of this article is to point you in the direction of your own Family Emergency Kit contents with the hope that you never need to use it! You will need to decide if this is a bag you take with you when evacuated from your home or if it is the things you need if you are without water, power or the ability to evacuate. Documentation you may need can be copied and organized in a 3-ring binder with tabbed dividers. Once this is completed you can then easily scan the content and save to an external storage device or store this in the cloud. But, please don’t skip the paper step. Anyone can open a notebook and read the contents with a flashlight when the power is off. Suggested items for this notebook include (for each person in family): • Copy Passport – picture and passport number • Copy Driver’s License – front & back • Copy of medical cards – front & back • Copy of contents of your wallet –front & back • Copy of your Social Security Card & Voter’s Registration card • Copy Birth Certificate • List of current Doctors, Dentists, Vets & contact information • List of all prescriptions & pharmacy contact information • Copy of Immunization Records • List of all financial accounts with name, account number, and contact info. Or, a copy of one statement for each account. • Copy of home and car insurance policies and contact information of agents. Don’t forget the Flood Insurance policy! • Copy of Medical & Life Insurance policies including info on Long Term Care, AD&D, Umbrella, etc and contact information. • Copies of deeds, titles, stock certificates. • Print out of your electronic address book in case your phone is lost, damaged, or left behind. • Print out of you email address lists.

Continued on next page

• Copy of all hotel and airline cards front & back. • Copy of any credit cards you do not keep in your wallet – front & back. • One real plastic credit card. / One real debit card. • CASH (not copies) – Amount to be determined by ability to tuck away for a rainy day. This is not intended to be a complete list of documents to gather and keep as part of your disaster bag. Nor does this brief article even identify the other items in the bag. Please take a look at the following websites to help you decide how to pack this bag. http://www.knowyourstuff.org/iii/login.html Software to help you conduct a home inventory. This is a critical step in working with your insurance carriers. https://www.hpfm.com/hponline/view/public_site/claims/predisaster One insurance company’s information on disaster planning. Please check your own carrier for their specific advice and requirements. http://www.workitmom.com/checklists/detail/4237 Leave it to working moms to develop an extensive and practical 72-hour family emergency kit checklist. We will not soon forget the year that Texas burned. Each of us knows of someone who has been affected. Few had any real warning and got away with only what they could grab while in panic and shock. People, pets, family photos, family heir-looms, purses, wallets, phones, are critical, but not enough to easily resume life when your home and all of its contents are gone. Please mark your calendars for May 1st to review, revise, and update the contents of your disaster bag. This date is known as May Day in many cultures and is the date that archivists and librarians use to review their organizations’ disaster plans. Mayday is the emergency procedure word used internationally as a distress signal. By reviewing the contents of your emer-gency bag and personal disaster plans you will be prepared if disaster strikes. My mother also told me to always “wear clean underwear in case I had an accident.” I will add these to clothes, 5 day supply of critical medication, toiletries, cameras, flash drive, shoes, and other contents of my bag.



Outsourcing business processes is not uncommon in today’s marketplace. For example, when organizations realize they lack the resources required to manage effectively numerous and demanding departmental business transactions they often outsource Accounts Payable and Human Resources to service providers. Outsourcing lowers operational costs, and businesses are assured their departments are handled by professionals who understand and specialize in their deliv-erables, as well as manage all regulatory and compliance requirements.

The same outsourcing principles apply to Document Outsourcing. Document Outsourcing is the practice of outsourc-ing to a service provider any or all of the following activities: Conversion of paper or film to another media such as digital images which can be imported to an Electronic Document Management (ECM) platform; utilizing an ECM plat-form which is in the “cloud” or hosted; off-site document storage; Business Process Management (BPM) solutions for virtual mailrooms; or the printing of forms, sales collateral, direct-marketing materials and more.

According to Gartner, Inc. (Sept 28, 2011) “The North American strategic document outsourcing (SDO) market is projected to total $17.6 billion in 2011, a 2.8 percent increase from $17.2 billion in 2010. The market is expected to reach $18.3 billion in 2012 and $20.8 billion in 2015.” Yes folks, we are talking billion with a capital B! Why is this market segment growing in what most economists agree is a recession?

First, we must understand the demands of providing, at a minimum, document and business process management func-tionality:

People. Qualified and properly trained managers and skilled personnel require a competitive employment package which includes incentives and benefits.

Software and Hardware. Money must be available for procurement, upgrades and maintenance expenditures.

Deliverables. Some deliverables are time critical information requiring real-time business process workflows; ser-vice levels and quality of the finished product cannot be compromised.

Security. All document management items must have a tight chain of custody with restricted access, physical secu-rity with lock and key, monitoring or video recording, as well as, protection from environmental conditions.

Document outsourcing service providers consolidate the expenditures and resources listed above and typically pass these savings onto their clients. In this manner, most service provider clients enjoy improved and increased process efficiencies while significantly reducing operational costs.

Organizations embracing, in part or as a whole, outsourcing document process management can utilize their extra re-sources by focusing on more important aspects such as growth, development or implementing plans to achieve their business goals. Other benefits include increased customer satisfaction, better utilization of employee resources and real-location of capital.

Of course there are exceptions; document outsourcing is not a fit for all organizations. For example, a client may want total control over the IT environment, unique customization and workload priorities.

Document Outsourcing __ by Catherine Drolet, Global 360 | OpenText



The Department of Information Resources (DIR) for the State of Texas provides the following Strategic Consid-erations for both Insourcing and Outsourcing solutions (some or all may apply due to the scope of each project):

Insourcing – Strategic Considerations

In-

Insourcing – Financial Considerations

Strengths Weaknesses

Enable staff to develop professionally Project resources/timeline may not allow for re-skilling

Use existing best-in-class abilities Opportunity cost of resources time may be high

Best use of resources may be elsewhere

Maintain control over important agency projects Internal management and skills are insufficient to achieve project success

Minimize risks of managing a service provider relation-ship

Must continue to resolve internal resource problems and weaknesses

If resources leave, project deadlines may be jeopardized.

Responsiveness to change – no contract adjustments needed

Difficulties with addressing scope change may still af-fect project timelines and budgets


Costs are more defined and explicit, and more easily controlled

Time and labor overruns may occur in the environment, and cost impact on overtime, etc. may vary significantly from month – to – month

Leverage the use of existing IT equipment and skills An optimal solution may require newer technologies and skillsets.

Extra costs of contract management overhead are

forgone

Day – to – day, detailed management costs are

experienced.


Don’t miss next months luncheon meeting November 15th at the Embassy Suites Hotel. Designing an Electronic Content Management System—Lessons Learned

- Edward Barba, speaker


Outsourcing – Strategic Considerations

Outsourcing – Financial Considerations

As clients explore service providers for document outsourcing, theyshould keep in mind the following criteria that is important to the exploratory process: company background and age in the marketplace, financial stability, mergers/acquisitions, insurance, reputation, client references, experience and project management personnel just to name a few.

As every organization reviews the costs to implement and manage new projects – who knows; they might be willing to outsource a portion - not the whole project. There are document outsourcing service providers who support our local ARMA chapter. I would encourage your organization to explore the possibility of outsourcing your next document project. Who knows, you just might be surprised; worst case you’ll validate your internal document processes.


Can be leveraged to improve operating efficiency, and migration to better and more efficient methods of com-puting can be facilitated

Loss of control over day – to – day decision making

Enable changes in agency’s culture and process Risk of becoming tied to one vendor or technology, making responsiveness to changes more difficult.

Allows IT personnel to focus on strategic planning and new areas of development/core processes

Outsourcing agreement must be managed effectively by knowledgeable staff to ensure service provider’s ability to deliver services and products

Identification of core processes may change over time

Provides access to expert knowledge in old and new technology areas

Ensure knowledge transfer so that reductions in staff skills and staff knowledge of IT needs/systems is mini-mized

Can be leveraged to respond quickly to legislative man-dates, new technologies, and new business needs

High exit barriers

Once a contract is entered, it can be difficult to cancel.


Cost savings on equipment and staffing through service provider’s economies of scale

May become tied to obsolete technology so service pro-vider can achieve economies of scale

Smoother cash flow as predetermined amounts go to the service provider, who buys material and equipment

Locking in to one service provider without the ability to take the program in-house or switch to another service provider will cause price increases when the contract is renewed.

Access to technology without capital investment Cost of outsourcing agreement is dependent upon con-tract terms and conditions for changes, maintenance, etc.

Cost may spiral quickly

Management time and money savings through reduced need to oversee day – to – day operations

Costs to agency in terms of staff time for contract man-agement may be higher than anticipated


After the Aftermath

By Daniel Antion, Vice President Information Services at

American Nuclear Insurers

September 06, 2011 - 4:39 PM

Last week, like many businesses in Connecticut, we spent

a few days without power at our office. The good news is

that Tropical Storm Irene hit on a Sunday, and power was

restored to our office by Tuesday afternoon. Wednesday

morning, we were back to business as usual. Of course, we

managed to conduct business on Monday and Tuesday as

well, at least in a limited fashion. We took advantage of

the fact that the distribution of employees and what some-

times seemed like random action by the storm, left many

of us with power. We were able to transfer our phones to

coverage by an answering service, and tap into on-line ac-

cess to our email that was being held with AT&T.

The online email access was operating at a delay, and the

answering service was taking messages and forwarding

them to me for distribution. In order to speed things up,

we quickly began relying upon personal email accounts

and text-messaging. Again, this worked well – every criti-

cal task during the outage was completed. No phone calls

were lost; no incoming email was lost. The system worked;

yay! Now what?

At the point that I sent the very first text message to one

of my colleagues detailing a request we had received about

a quote, I thought “where is this content going to be stored?”

Yeah, you have to be an ECM geek to have that thought,

but seriously, what happens to business content when the

EDITOR’S NOTE: This article originally appeared in a blog post on the AIIM webstie at http://www.aiim.org/community/blogs/expert/After-the-Aftermath. It points out some of the records management issues in Disaster Preparedness and Continuity of Operations planning for businesses.


processes go off road? It’s great that we were able to patch to-

gether a series of technologies, services, platforms and people,

but in many ways it’s like those two days didn’t happen.

Fortunately, our daily transaction volume is always low. The

number of incoming calls that required an answer was small, and

the people involved have submitted the conversations into the

“proper” stream after-the-fact. We documented what we did

during the outage, how we handled communication and I copied

my normal business email on all the activity I was routing

around. Any responses that were made outside our normal com-

munication lines have been captured at this time. That is im-

portant, because I would hate to have some future discovery

request go outside the normal boundary because of a Rose Mary

Woods like issue.

In the aftermath of the storm, we have formed a small

force to consider how well our backup communication options

performed, and how they might be improved. One of the con-

siderations of that study will be “how do we capture the feral content?”


Slogans on Records Management • Information is power. • Time is money. • Records should earn their keep. • The future is in the making, not the waiting. • Control your records before they control you. • ...not all information is created equal!! • Information becomes far more a commercial com modity, ephemeral, instant, disposable, yet powerful, indispensable, and sought after. It'll be an interesting ride, but can we cope? • Behind every successful manager is a Records Manager. • Records are food for thought, not for mice. • Appraisal is the acid test of where a person stands in the archival world.

• Information is the currency of democracy. (Thomas Jefferson) • To shred or not to shred; that is the question. • Knowledge is of two kinds: we know a subject ourselves, or we know where we can find information upon it. • Records - a renewable source. • Know when to hold'em, stow'em and throw'em. • If you purge it, they will come. • Let records management take you... From heap to harmony... from chaos to control. • Protecting the government’s assets. Reprinted with permission from the U.S. Geological Survey


I have always enjoyed contributing a “Getting To Know You” article for the chapter newsletter. Over the years I have interviewed some amazing members of the San Antonio Chapter of ARMA. This year is no exception. Dan Gibbens is a very tall, soft spoken manager who excels in growing companies, developing people, tack-ling complex problems, and learning new things. He applies these skills at the work place and in his personal life. He is a goal setter and celebrates the achievements of his employees. I met Dan at RCI where he is the President and CEO. He walked me down a hallway strewn with confetti to his open and inviting office where even more confetti had been liberally applied to shelves and floor. The confetti was part of celebrating a successful business quarter. I had a brief tour of his operation where I continued to see confetti and celebratory signs. Dan’s management style recognizes everyone who contributes to excellent ser-vice for their customers. Dan is a native born Texan and attended Northwood, Garner, and MacArthur in San Antonio before attending SWT in San Marcos where he majored in Computer Sci-ence and minored in Physics. Dan played center on the SWT football team in a year that they won a National Championship. He wears this championship ring very proudly. Yes, Physics! His family is very important to him. He and his wife, Jeri, have five children between the ages of 10 and 27 and one precious granddaughter, Julia, whose pictures are proudly displayed on his cell phone! He is very active in his children’s athletic activities and is President the Mid-TEX Youth Football League. He believes in the positive philosophy of this program. They are active in St. Jo-seph’s Catholic Church at Honey Creek. His father, who learned from his father, taught him to hunt, process, make sausage, can, and preserve. Dan’s professional journey includes 14 years at USAA where he helped launch the USAA Federal Savings Bank. He went on from there to help launch two other banks, First USA Bank and the American Farm Bureau Bank. Dan then switched from banking to healthcare where he spent 9 years at The SCOOTER Store. Most of his professional career has been in sales and market-ing. At the beginning of this year Dan joined RCI as President/CEO. RCI consists of four companies: Rec-ords Consultants, Inc., RCI Technologies, Inc., RCI

Getting to know … Dan Gibbons – Jenny N. Barker, CRM

Appraisal Company and Ranger Shredding. The majority of their work is in Texas with most of their clients being school districts, counties, and city governments. Their services include organizing inactive records according to the Texas State Library & Archives Commission retention schedules, establishing records centers, and secure de-struction of records. They also perform fixed asset inven-tories for their clients so they comply with the General Ac-counting Standards Board (GASB) 34. I was a bit concerned that there could be a Truth or Lie that might stump anyone based on Dan’s traits and experi-ences, but I was wrong. One of these statements is true and one is not! ◊ Dan appeared in a rock music video with Mick Jagger. ◊ Dan recorded a country western song in college.

Vendor Sponsorship Opportunities! Cathy Drolet, Vendor Committee Chair, will be contacting all known vendors who have expressed interest in sponsorship and/or ad-vertising opportunities for the San Antonio Chapter. These opportunities range from newsletter advertising, luncheon and seminar sponsorships and, of course, the 9th annual “Swing and Bear it” Golf Tournament. Don’t miss out! If you or your organization desires to support our local San Antonio ARMA Chapter please contact Cathy directly at 210-860-6906 or [email protected] and she will take good care of you.

(Answer is on page 11.)


As our Board met at the beginning of the year, we decid-ed to take a closer look at what we do to serve our com-munity. We wanted to continue our most successful Care Bear program and the Battered Women’s Shelter Pro-gram, but we felt we could do more. As we discussed our goals for the coming year, we wanted to combine our professional talent along with community service. I had been a guest speaker for the records management students at San Antonio College last year. As our conver-sation turned to networking and ARMA, I was surprised no one had heard of ARMA. Most of the students in the class were serious about pursuing a career in records management, but had only the classroom knowledge that had been presented. Here is a great opportunity for ARMA to again serve the community. These students are in need of mentors in our professional field. It was difficult for me to leave the classroom the evening of my presentation because I was being overwhelmed with the many questions about my jobs, projects and accomplishments. They were like small sponges, anxious to absorb whatever information I could provide. With the approval of the Board of Directors, I am bring-ing this to the table of our community involvement. Let’s invite these students to be our guests at a luncheon. How about asking a student to spend a day or an after-noon at our office? Let’s show them what we do, how we do what we do, how our projects and accomplish-ments make a difference in the companies that we serve. Let’s give the students a helping hand and let’s help them get familiar with the opportunities in our field. Cathy Drolet has partnered with me in this endeavor. As a successful vendor, she wants to show the students the opportunities available to them in records management—but on the vendor side. What a great idea! We want to give these individuals a broad view of the records man-agement world. Cathy and I will be meeting with the staff at San Antonio College in order to obtain their ideas and work together for the betterment of the records management program at San Antonio College. We will report on the meeting to all of you. Please do not hesitate to sign up when we ask

for mentor volunteers. Just a few hours of your busy time could make a big difference to our students. Of course, we still want to assist the Battered Women’s Shelter. We want your toiletries! However, let’s make this year a year for diapers. The need for diapers is great and we appreciate your contributions for this great cause. You are a very special and talented group. I appreciate your kind generosity in the past. I know you will respond in the same enthusiastic manner to our new ventures in public relations! Editors note: Members who can not attend one of their prepaid luncheon meetings may donate the luncheon to allow a student to attend. Contact Jenny Barker at [email protected].

Public Relations By Dora S. Martinez, CRM

Answer to Getting to Know You on page 10: True is the music video!


THE “BEAR” FACTS – By DuWayne Headrick

. We have definitely started out strong as our mem-bers made donations of $117.00 during our Septem-ber 2011 luncheon. Thank you to our members who were in attendance, and we had a wonderful presen-tation by Terry Summerlin. Early in August I mailed letters to the District PTA Coordinators of the 15 San Antonio area school dis-tricts. I’m hoping it will again be a fruitful year with the schools making generous donations of stuffed animals. Already I have had interest from two Northside ISD schools, Rawlinson MS and Murnin ES. Please continue to be on the lookout for those super bargains to purchase some animals and bring them to our monthly meetings. Also, don’t be bash-ful about holding a Bear Drive at your place of em-ployment. See you at the October lunch meeting.

The ARMA San Antonio

Collaborator

Editor

Anne Comeaux [email protected]

Category Association newsletter

Frequency Ten issues per year, September through June

Publisher San Antonio Chapter, ARMA International

P.O. Box 18331 San Antonio TX 78218

[email protected] Website

www.armasanantonio.org

Document Conversion Services Docucon Imaging Services has been successfully providing value added solutions to commercial clients and federal, state and local governments for more than 23 years. Docucon is unique in its ability to economically provide these services either in our offices or on site at our customer’s location.

Docucon Imaging Services is an outsource provider of services that in-clude converting paper, microfilm, microfiche, aperture cards and engi-neering drawings into digital formats. Document scanning and conversion can be used to create textual and graphic databases useful in contexts such as content management and electronic publishing. Duane Fousie 800-899-2072 Ext 245 508 W Rhapsody [email protected] San Antonio, TX 78216 www.docucon.com


Schedule of CHAPTER Events for 2011-2012

DATE EVENT LOCATION

Tuesday, September 20, 2011

Luncheon Meeting and Program: Creating a Positive Professional Image for Records Management Programs. Terry Sumerlin.

AIA San Antonio ( at the Pearl Brewery)

Tuesday, October 18, 2011

Luncheon Meeting and Program: Social Media Governance. Carl Weise.

Embassy Suites, 11:00 a.m. - 1:00 p.m.

Tuesday, November 15, 201

Luncheon Meeting and Program: Designing an Electronic Content Management System—Lessons Learned. Edward Barba.


Tuesday, December 13, 2011

Luncheon Meeting and Program: To be determined. Embassy Suites, 11:00 a.m. - 1:00 p.m.

Tuesday, January 17, 2012


February, 2012 – date to be determined

Annual Educational Seminar Embassy Suites, 11:00 a.m. - 1:00 p.m.

Tuesday, March 20, 2012


APRIL IS RECORDS MANAGEMENT MONTH!

Tuesday, April 17, 2012


Saturday, April 21, 2012

Annual Shred Day Embassy Suites, 11:00 a.m. - 1:00 p.m.

May, 2012 – date to be determined

Golf Tournament – Swing and “Bear” It Embassy Suites, 11:00 a.m. - 1:00 p.m.

Tuesday, May 21, 2012 Luncheon Meeting and Program: To be determined. Embassy Suites, 11:00 a.m. - 1:00 p.m.

Tuesday, June19, 2012 Luncheon Meeting and Program: To be determined. Awards and Installation of 2012- 2013 Officers


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