OMB Approval No. 0938-0953

{Insert logo here}

NOTICE OF MEDICARE PROVIDER NON-COVERAGE Patient Name: Medicare Number:

THE EFFECTIVE DATE COVERAGE OF YOUR CURRENT {insert type}

SERVICES WILL END: {insert effective date}

• Your provider has determined that Medicare probably will not pay for your current {insert type} services after the effective date indicated above.

• You may have to pay for any {insert type} services you receive after the above date.

YOUR RIGHT TO APPEAL THIS DECISION

• You have the right to an immediate, independent medical review (appeal), while your services continue, of the decision to end Medicare coverage of these services.

• If you choose to appeal, the independent reviewer will ask for your opinion and you

should be available to answer questions or supply information. The reviewer will also look at your medical records and/or other relevant information. You do not have to prepare anything in writing, but you have the right to do so if you wish.

• If you choose to appeal, you and the independent reviewer will each receive a copy

of the detailed explanation about why your coverage for services should not continue. You will receive this detailed notice only after you request an appeal.

• If you choose to appeal, and the independent reviewer agrees that services should

no longer be covered after the effective date indicated above, Medicare will not pay for these services after that date.

• If you stop services no later than the effective date indicated above, you will avoid

financial liability.

HOW TO ASK FOR AN IMMEDIATE APPEAL

• You must make your request to your Quality Improvement Organization (also known as a QIO). A QIO is the independent reviewer authorized by Medicare to review the decision to end these services.

• Your request for an immediate appeal should be made as soon as possible, but no

later than noon of the day before the effective date indicated above.

• The QIO will notify you of its decision as soon as possible, generally by no later than two days after the effective date of this notice.

• Call your QIO at: {insert name and number of QIO} to appeal, or if you have

questions.

See page 2 of this form for more information.

OTHER APPEAL RIGHTS:

• If you miss the deadline for filing an immediate appeal, you may still be able to file an

appeal with a QIO, but the QIO will take more time to make its decision. • Contact 1-800-MEDICARE (1-800-633-4227), or TTY/TDD: 1-877-486-2048 for

more information about the appeals process.

ADDITIONAL INFORMATION (OPTIONAL)

Please sign below to indicate that you have received this notice. I have been notified that coverage of my services will end on the effective date indicated on this notice and that I may appeal this decision by contacting my QIO. __________________________________________ _____________ Signature of Patient or Authorized Representative Date Form No. CMS-10123 Exp. Date 06/30/2008 According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0938-0953. The time required to prepare and distribute this collection is 5 minutes per notice, including the time to select the preprinted form, complete it and deliver it to the enrollee. If you have comments concerning the accuracy of the time estimates or suggestions for improving this form, please write to CMS, PRA Clearance Officer, 7500 Security Boulevard, Baltimore, Maryland 21244-1850.

DEPARTMENT OF HEALTH AND HUMAN SERVICESCenters for Medicare & Medicaid Services

Medicare Secondary Payer for Providers, Physicians, Other Suppliers, and Billing Staff

AUTOGROUP HEALTHINSURANCE MEDICARE

WORKERS’COMPENSATION

ICN 006903 February 2015

Table of Contents

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What Is Medicare Secondary Payer (MSP)? 1

When Does Medicare Pay First? 1

Are There Any Exceptions to the MSP Provisions? 5

What Happens if the Primary Payer Denies a Claim? 5

When May Medicare Make a Conditional Payment? 5

How Is Beneficiary Health Insurance or Coverage Information Collected and Coordinated? 7

What Are Your Responsibilities Under the MSP Provisions? 9

How Do You Gather Accurate MSP Data From the Beneficiary? 10

What Happens if You Submit a Claim to Your MAC Without Providing the Other Insurer’s Information? 11

What Happens if You Fail to File Correct and Accurate Claims? 11

Who Do You Contact With MSP Questions? 12

Resources 13

The American Hospital Association (the “AHA”) has not reviewed, and is not responsible for, the completeness or accuracy of any information contained in this material, nor was the AHA or any of its affiliates, involved in the preparation of this material, or the analysis of information provided in the material. The views and/or positions presented in the material do not necessarily represent the views of the AHA. CMS and its products and services are not endorsed by the AHA or any of its affiliates.

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Please note:The information in this publication applies only to the Medicare Fee-For-Service Program (also known as Original Medicare).

The Medicare Secondary Payer (MSP) provisions support the viability and integrity of the Medicare Trust Fund. Compliance with the MSP provisions contributes to the appropriate use of Medicare funds. This fact sheet provides a general overview of the MSP provisions and outlines your responsibilities. When “you” is used in this publication, we are referring to providers, physicians, other suppliers, and billing staff, unless stated otherwise.

Stay Up To DateTo sign up for automatic updates, select the “Subscription Sign-up for COB&R Overview Web Page Update Notification” link in the “Related Links” section at http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Overview.html on the Centers for Medicare & Medicaid Services (CMS) website.

What Is Medicare Secondary Payer (MSP)?The MSP provisions protect the Medicare Trust Fund by ensuring Medicare does not pay for items and services when other health insurance coverage is primarily responsible for paying. The MSP provisions apply to situations where Medicare is not the primary or first payer of claims. In these cases, the MSP requirements provide the following benefits for you and the Medicare Program:

• National program savings – The Centers for Medicare & Medicaid Services (CMS) enforcement of the MSP provisions save the Medicare Program billions annually on claims paid by other insurers that are primary to Medicare.

• Increased provider, physician, and other supplier revenue – If you bill a primary plan before billing Medicare, you may get more favorable reimbursement rates. Also, properly coordinated health coverage may reduce your administrative costs.

• Avoidance of Medicare recovery efforts – If you file claims correctly the first time, you prevent future Medicare MSP recovery efforts on that claim.

To get these benefits, you need to access accurate, up-to-date information about your Medicare beneficiary’s health insurance coverage. Medicare regulations require anyone submitting Medicare claims to determine whether Medicare is the primary payer for those items or services supplied to the beneficiary.

Changed Definition of “Spouse”Effective January 1, 2015, CMS changed the definition of spouse in the MSP Working Aged provisions to include couples in a same-sex marriage as well as those in an opposite-sex marriage. For more information and the new definition of spouse refer to http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM8875.pdf on the CMS website.

When Does Medicare Pay First?Primary payers have first responsibility for paying a claim. Medicare pays first for beneficiaries in the absence of other primary insurance or coverage. Medicare may also pay first where the beneficiary has other insurance coverage, but a special condition also exists. Table 1 lists some common situations where a beneficiary has both Medicare and other coverage and lists which entity pays first (primary payer) and pays second (secondary payer).

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Table 1. Analysis of Common MSP Coverage Situations

Individual Condition Pays First Pays Second

Is age 65 or older, and covered by a Group Health Plan (GHP) through current employment or spouse’s current employment

The employer has less than 20 employees

Is age 65 or older, and covered by a GHP through current employment or spouse’s current employment

The employer has 20 or more employees, or the employer is part of a multi-employer group with at least one employer employing 20 or more individuals

Has an employer retirement plan and is age 65 or older

The individual is entitled to Medicare

Is under age 65, disabled, and covered by a GHP through his or her current employment or through a family member’s current employment

The employer has less than 100 employees

Is under age 65, disabled, and covered by a GHP through his or her current employment or through a family member’s current employment

The employer has 100 or more employees, or the employer is part of a multi-employer group with at least one employer employing 100 or more individuals

Retiree Coverage

Medicare

Medicare

Medicare

Medicare

Medicare

GHP

GHP

GHP

GHP

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Table 1. Analysis of Common MSP Coverage Situations (cont.)

Individual Condition Pays First Pays Second

Has End-Stage Renal Disease (ESRD) and GHP coverage

Is in the first 30 months of Medicare eligibility or entitlement

Has ESRD and GHP coverage

After 30 months of Medicare eligibility or entitlement

Has ESRD and Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) coverage

Is in the first 30 months of Medicare eligibility or entitlement

Has ESRD and COBRA coverage

After 30 months of Medicare eligibility or entitlement

Is covered under Workers’ Compensation (WC) because of a job-related illness or injury

The individual is entitled to Medicare

For health care items or services related to job-related illness or injury

See section titled, “When May Medicare Make a Conditional Payment?”

Workers’ Compensation

COBRA

COBRA

GHP

GHP

Medicare

Medicare

Medicare

Medicare

Medicare

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Table 1. Analysis of Common MSP Coverage Situations (cont.)

Individual Condition Pays First Pays Second

Was in an accident or other situation where no-fault or liability insurance is involved

The individual is entitled to Medicare

No-fault or liability insurance for accident- or other situation-related health care services claimed or released

See section titled, “When May Medicare Make a Conditional Payment?”

Is age 65 or older or is disabled and covered by Medicare and COBRA

The individual is entitled to Medicare

Accident

COBRA

Medicare

Medicare

NOTE: For other instances of how Medicare works with other Government payers, take the Medicare Learning Network® (MLN) Web-Based Training Course “Medicare Secondary Payer Provisions,” available at http://cms.meridianksi.com/kc/login/cms_gateway.asp?kc_ident=kc0001&loc=1 on the CMS website.

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Are There Any Exceptions to the MSP Provisions?There are no exceptions to the MSP provisions. Federal law takes precedence over State laws and private contracts. Even if an entity believes it is the secondary payer to Medicare due to State law or the contents of its insurance policy, the MSP provisions apply when billing for services.

What Happens if the Primary Payer Denies a Claim?In the following situations, Medicare may make payment, assuming the service is a Medicare-covered and payable service and the provider files a proper claim:

• A no-fault or liability insurer does not pay during the “paid promptly” period or denies the medical bill;

• A WC program denies payment (for example, where WC excludes a particular medical condition);

• The beneficiary has exhausted a WC Medicare Set-Aside Arrangement (WCMSA); or

• A GHP denies payment for services because:The beneficiary has exhausted plan benefit services;The beneficiary has no coverage under the GHP; orThe beneficiary needs services not covered by the GHP.

When submitting a claim to Medicare in these situations, you should include information showing why the other payer denied the claim, made an exhausted benefits determination, or both.

When May Medicare Make a Conditional Payment?Frequently, there is a long delay between an injury and the decision by the primary payer in a contested compensation case. Medicare may make conditional payments to avoid imposing a financial hardship on you and the beneficiary awaiting a decision in a contested case.

A conditional payment occurs where Medicare is not the primary payer, and yet, it makes a reimbursable payment on behalf of its beneficiaries for Medicare-covered services until the compensation case is resolved. Medicare may make conditional payments for covered services in liability (including self-insurance), no-fault, and WC situations under the following circumstance:

• Liability (including self-insurance), no-fault, or WC insurer is responsible for payment; and

• The claim is not expected to be paid promptly.

NOTE: Medicare has the right to recover any conditional payments.

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If there is a primary GHP and the provider omits billing the GHP first, Medicare may not pay conditionally on the liability (including self-insurance), no-fault, or WC claim. Providers must bill the GHP before billing Medicare, and the primary payer payment information that appears on all primary payer remittance advices must appear on the claim submitted to Medicare.

Medicare will not make conditional payments associated with WCMSAs.

“Paid Promptly” DefinitionFor no-fault insurance and WC claims, “paid promptly” means payment within 120 days after the no-fault insurance or WC carrier received the claim for specific items and/or services. Absent evidence to the contrary, the date of service for specific items and services must be treated as the claim date when determining the “paid promptly” period. Furthermore, regarding inpatient services, absent evidence to the contrary, the date of discharge must be treated as the date of service when determining the “paid promptly” period.

For liability insurance (including self-insurance), “paid promptly” means payment within 120 days after the earlier of:

• The date a general liability claim is filed with an insurer or a lien is filed against a potential liability settlement; and

• The date the service was furnished or, in the case of inpatient services, the date of discharge.

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For more information on conditional payments, refer to the following sections of the “Medicare Secondary Payer Manual” at http://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/Internet-Only-Manuals-IOMs-Items/CMS019017.html on the CMS website:

• Chapter 1, Section 10.7;

• Chapter 3, Sections 30 and 40;

• Chapter 5, Section 40; and

• Chapter 6, Sections 40.3 and 60.

For instructions on submitting a claim for conditional payment, refer to http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/MM7355.pdf on the CMS website.

How Is Beneficiary Health Insurance or Coverage Information Collected and Coordinated?Coordination of Benefits (COB) allows plans that provide coverage for a person with Medicare to determine their respective payment responsibilities. The Benefits Coordination & Recovery Center (BCRC) collects, manages, and reports other insurance coverage for Medicare beneficiaries. Providers, physicians, and other suppliers must collect accurate MSP beneficiary information for the BCRC to coordinate the information.

COB relies on many databases maintained by stakeholders, including Federal and State programs; plans that offer health insurance, prescription coverage, or both; pharmacy networks; and a variety of assistance programs. Below, you will find some of the methods used to obtain COB information:

• Initial Enrollment Questionnaire (IEQ) – About 3 months before entitlement to Medicare, enrolling beneficiaries receive a letter explaining Medicare enrollment. Medicare advises new beneficiaries to use the MyMedicare.gov website. This secure online service gives beneficiaries, or their designee, access to their personal Medicare information, such as health care claims, preventive services, Medicare Summary Notices (MSNs), and more. When first-time beneficiaries log in to their MyMedicare.gov account, they receive a request to complete the IEQ. This questionnaire asks about any other health care coverage that may be primary to Medicare, including the person’s own health insurance and coverage under a family member’s insurance. The IEQ responses are processed, and a record is established indicating if there is other insurance primary to Medicare or if there is no other insurance. The information is entered in the Common Working File (CWF) MSP Auxiliary Record. The CWF is a database that maintains a record of beneficiary data. It is important to have MSP information in place to ensure proper payment of claims.

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• Internal Revenue Service/Social Security Administration/CMS (IRS/SSA/CMS) Data Match Project – Federal law requires the IRS, SSA, and CMS to share their information about Medicare beneficiaries and their spouses. Employers complete an online Data Match Questionnaire that requests GHP information on identified employees entitled to Medicare or married to a Medicare beneficiary where the GHP may be primary to Medicare. As an alternative to the Data Match Questionnaire, employers may enter into an employer Voluntary Data Sharing Agreement (VDSA).

• VDSA – The VDSA allows CMS and an employer to electronically exchange GHP eligibility and Medicare information. The VDSA includes Medicare Part D information enabling VDSA partners to submit primary or secondary records with prescription drug coverage to Part D.

• MSP Mandatory Reporting Process – Section 111 of the Medicare, Medicaid, and State Children’s Health Insurance Program (SCHIP) Extension Act of 2007 (MMSEA) adds mandatory MSP reporting requirements for GHP insurance arrangements, liability insurance (including self-insurance), no-fault insurance, and WC (Non-Group Health Plans [NGHPs]) to report beneficiary MSP information. For more information, visit the Mandatory Insurer Reporting web page at http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Mandatory-Insurer-Reporting-For-Group-Health-Plans/Overview.html or http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Mandatory-Insurer-Reporting-For-Non-Group-Health-Plans/Overview.html on the CMS website.

• MSP Claims Investigation – The BCRC investigates missing information on MSP records or MSP cases. Single-source investigations offer a centralized location for MSP-related inquiries. Investigations involve collecting data on other health insurance or coverage that may be primary to Medicare based on information submitted on a medical claim or from other sources.

• Electronic Correspondence Referral System (ECRS) – The ECRS is a web-based application that allows Medicare contractor representatives and the CMS Regional Office MSP staff to electronically transmit MSP information to the BCRC.

For more information on the BCRC, refer to the “Medicare Secondary Payer Manual,” Chapter 4, at http://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/Downloads/msp105c04.pdf on the CMS website.

COB Agreement (COBA) ProgramThe COBA program establishes a national standard contract between the BCRC and other health insurance organizations for transmitting enrollee eligibility data and Medicare-paid claims data. This means Medigap plans, Part D plans, employer supplemental plans, and others rely on a national repository of information with unique identifiers to receive Medicare-paid claims data for the purpose of calculating their secondary payment. The COBA data exchange processes include prescription drug coverage.

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What Are Your Responsibilities Under the MSP Provisions?Figure 1 shows your responsibilities.

Figure 1. Your Responsibilities as a Medicare Provider

Part A Institutional Provider (that is, Hospitals)

Gather accurate MSP data to determine whether or not Medicare is the primary payer by asking Medicare beneficiaries, or their representatives, for information such as group health coverage through employment or non-group health coverage resulting from an injury or illness.

Bill the primary payer before billing Medicare, as required by the Social Security Act.

Submit any MSP information on your Medicare claim using proper condition and occurrence codes on the claim.

Part B Provider (that is, Physicians and Suppliers)

Gather accurate MSP data to determine whether or not Medicare is the primary payer by asking Medicare beneficiaries, or their representatives, for information such as group health coverage through employment or non-group health coverage resulting from an injury or illness.

Bill the primary payer before billing Medicare, as required by the Social Security Act.

Submit an Explanation of Benefits (EOB) form from the primary payer with your Medicare claim with all appropriate MSP information. If submitting an electronic claim, provide the necessary fields, loops, and segments needed to process an MSP claim.

NOTE: Normal timely filing requirements apply for Medicare-covered services. For more information, refer to the “Medicare Claims Processing Manual” Chapter 1, Section 70 at http://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/Downloads/ clm104c01.pdf on the CMS website.

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How Do You Gather Accurate MSP Data From the Beneficiary?

Tip for ProvidersProviders who use CMS Form-1450 or its electronic equivalent should report condition code 08 (“beneficiary would not furnish information concerning other insurance coverage”) when a beneficiary refuses to answer or provide you with other payer information.

As a Medicare provider, you must determine whether Medicare is the primary or secondary payer for each inpatient admission or outpatient encounter prior to submitting a claim to Medicare. You can do this by asking Medicare beneficiaries about other coverage. The questions you ask can help you verify the CWF information is correct and up to date.

CMS developed an MSP questionnaire for providers to help identify other payers that may be primary to Medicare. This questionnaire models the type of questions that help identify MSP situations. Refer to the MSP questionnaire in the “Medicare Secondary Payer Manual,” Chapter 3, Section 20.2.1 at http://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/Downloads/msp105c03.pdf on the CMS website. Your Medicare Administrative Contractor (MAC) may also offer questionnaire tools for you to use.

You should retain a copy of completed MSP questionnaires in your files or online for 10 years. You may keep hard copy files, optical images, microfilms, or microfiches. If you store these files online, you must keep both negative and positive responses to questions.

If you do not furnish Medicare with a record of other health insurance or coverage that may be primary to Medicare on any claim and there is an indication of possible MSP considerations, the BCRC may request that the beneficiary, employer, insurer, or attorney complete a Secondary Claim Development (SCD) Questionnaire. The BCRC may send an SCD Questionnaire for the following situations:

• The MAC receives a claim with an EOB attached from an insurer other than Medicare;

• The beneficiary self-reports or beneficiary’s attorney identifies an MSP situation; or

• The third-party payer submitted MSP information to a MAC or the BCRC.

For more information on “Secondary Claim Development,” visit http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Beneficiary-Services/Reporting-Other-GHP-Insurance/Reporting-Other-Health-Insurance.html on the CMS website.

Copyright © 2014, the American Hospital Association, Chicago, Illinois. Reproduced with permission. No portion of this publication may be copied without the express written consent of the AHA.

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What Happens if You Submit a Claim to Your MAC Without Providing the Other Insurer’s Information?Medicare may erroneously pay the claim as primary if it meets all Medicare requirements, including coverage and medical necessity guidelines. However, if the beneficiary’s MSP record in the CWF indicates another insurer should have paid primary to Medicare, Medicare will deny the claim. If the MAC does not have enough information on the claim or correspondence, it may forward the information to the BCRC, and the BCRC may send the beneficiary, employer, insurer, or attorney an SCD Questionnaire to complete for additional information. Medicare will review the information on the questionnaire and determine the proper action to take.

For more information on proper MSP billing, refer to the “Medicare Secondary Payer Manual,” Chapter 3 at http://www.cms.gov/Regulations-and-Guidance/Guidance/Manuals/Downloads/msp105c03.pdf on the CMS website.

What Happens if You Fail to File Correct and Accurate Claims?You must file a proper and timely claim with the appropriate primary payer. Not filing a proper and timely claim with the appropriate primary payer may result in a claim denial by that payer. Policies vary depending on the payer; please check with the payer to learn about its specific policies.

Federal law permits Medicare to recover its erroneous payments. Medicare will require the return of any payment it erroneously paid as the primary payer. Also, Medicare can fine providers, physicians, and other suppliers up to $2,000 for knowingly, willfully, and repeatedly providing inaccurate information related to the existence of other health insurance or coverage.

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Who Do You Contact With MSP Questions?Table 2 provides additional information about who to contact for specific MSP-related questions or situations. For more information, visit http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Contacts/Contacts-page.html on the CMS website.

Table 2. Who to Contact for MSP Questions?

Contact Question

BCRC Customer Service Representatives Monday through Friday (except holidays)8 a.m. to 8 p.m., Eastern Standard Time (EST) Toll free lines:1-855-798-2627Text Telephone (TTY) or Telecommunication Device for the Deaf (TDD) 1-855-797-2627 for the hearing and speech impaired

• Questions about Medicare development letters and questionnaires;

• Report a beneficiary’s accident/injury;

• Report changes to a beneficiary’s health coverage;

• Report potential MSP situations;

• Verify Medicare’s primary/secondary status; or

• Contact Medicare’s Commercial Recovery Center (CRC).

For guidance on reporting changes to a beneficiary’s health coverage, refer to http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE1416.pdf on the CMS website.NOTE: The BCRC will not release insurer information. The

provider must request MSP information from the beneficiary prior to billing. To protect the rights and information of our beneficiaries, the BCRC cannot disclose this information.

MACFor contact information for your MAC, visit http://www.cms.gov/Research-Statistics-Data-and-Systems/Monitoring-Programs/Medicare-FFS-Compliance-Programs/Review-Contractor-Directory-Interactive-Map on the CMS website.

• Questions about Medicare claim or service denials and adjustments;

• Questions concerning how to bill;

• Questions about the processing of a specific claim; or

• Return inappropriate Medicare payments.

GHP recoveries are the responsibility of Medicare’s CRC, and liability, no-fault, and WC recoveries are the responsibility of the BCRC. Two exceptions to this rule are:

• Recovery demand letters issued by the MSP Recovery Auditors under the demonstration authorized by the Medicare Modernization Act of 2003; and

• MSP recovery demand letters issued by MACs to providers, physicians, and other suppliers.

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ResourcesTable 3 provides resources about MSP provisions.

Table 3. Resources

Resource Location

CMS MSP website For more information about MSP applicable statutory and regulatory provisions, visit http://www.cms.gov/Medicare/Coordination- of-Benefits-and-Recovery/Coordination-of- Benefits-and-Recovery-Overview/Medicare- Secondary-Payer/Medicare-Secondary-Payer.html on the CMS website, or scan the Quick Response (QR) code on the right with your mobile device.

CMS COB&R website http://www.cms.gov/Medicare/Coordination-of-Benefits-and-Recovery/Coordination-of-Benefits-and-Recovery-Overview/Overview.html

“Medicare and Other Health Benefits: Your Guide to Who Pays First”

http://medicare.gov/pubs/pdf/02179.pdf

MLN Matters® Article “Guidance for Correct Claims Submission When Secondary Payers Are Involved”

http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNMattersArticles/Downloads/SE1217.pdf

MLN Guided Pathways (GPs) The MLN GPs help providers gain knowledge on resources and products related to Medicare and the CMS website. For more information about MSP, refer to the Medicare Payment section in the “MLN Guided Pathways: Basic Medicare Resources for Health Care Professionals, Suppliers, and Providers” at http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLN EdWebGuide/Downloads/Guided_Pathways_Basic_Booklet.pdf on the CMS website.For all other GP resources, visit http://www.cms.gov/Outreach-and-Education/Medicare-Learning-Network-MLN/MLNEdWebGuide/Guided_Pathways.html on the CMS website.

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This fact sheet was current at the time it was published or uploaded onto the web. Medicare policy changes frequently so links to the source documents have been provided within the document for your reference.

This fact sheet was prepared as a service to the public and is not intended to grant rights or impose obligations. This fact sheet may contain references or links to statutes, regulations, or other policy materials. The information provided is only intended to be a general summary. It is not intended to take the place of either the written law or regulations. We encourage readers to review the specific statutes, regulations, and other interpretive materials for a full and accurate statement of their contents.

The Medicare Learning Network® (MLN), a registered trademark of CMS, is the brand name for official information health care professionals can trust. For additional information, visit the MLN’s web page at http://go.cms.gov/MLNGenInfo on the CMS website.

Your feedback is important to us and we use your suggestions to help us improve our educational products, services and activities and to develop products, services and activities that better meet your educational needs. To evaluate Medicare Learning Network® (MLN) products, services and activities you have participated in, received, or downloaded, please go to http://go.cms.gov/MLNProducts and in the left-hand menu click on the link called ‘MLN Opinion Page’ and follow the instructions. Please send your suggestions related to MLN product topics or formats to MLN@cms.hhs.gov.

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Suggested Policy and Procedures for Swing Beds Critical Access Hospital Program

First and foremost – think skilled nursing care, not acute care. Patients should be

encouraged to wear their personal clothes and participate in activities as appropriate.

1. Address where swing beds will be located on your med/surg unit and how patients will be

placed into the swing beds.

2. Staffing for swing beds

3. Medical doctor

4. Advance directives

5. If a resident does not have an attending physician, how is one provided? Does the patient

have a choice?

6. How does the resident participate in the development of the care plan?

7. Pain management

8. Privacy and confidentiality

9. Required documentation for a care of swing bed patient

10. Staff treatment of the resident (includes action that will be taken in the event a resident is

mistreated)

11. Resident’s personal property…how is it handled?

12. Laundry of personal clothes

13. Admission policy to the swing bed program

14. Transfer policy (in house and out of house)

15. Discharging from swing beds

16. Procedure for notification when a resident no longer qualifies for swing beds (copy of a letter

provided the resident/family should be included)

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

Form Instructions for the Notice of Medicare Non-Coverage (NOMNC) CMS-10123

When to Deliver the NOMNC A Medicare provider or health plan (Medicare Advantage plans and cost plans , collectively referred to as “plans”) must deliver a completed copy of the Notice of Medicare Non-Coverage (NOMNC) to beneficiaries/enrollees receiving covered skilled nursing, home health (including psychiatric home health), comprehensive outpatient rehabilitation facility, and hospice services. The NOMNC must be delivered at least two calendar days before Medicare covered services end or the second to last day of service if care is not being provided daily. Note: The two day advance requirement is not a 48 hour requirement. This notice fulfills the requirement at 42 CFR 405.1200(b)(1) and (2) and 42 CFR 422.624(b)(1) and (2). Additional guidance for Original Medicare and Medicare Advantage can be found, respectively, at Chapter 4, Section 260 of the Medicare Claims Processing Manual and Chapter 13, Sections 90.2-90.9 of the Medicare Managed Care Manual. Plans only: In situations where the decision to terminate covered services is not delegated to a provider by a health plan, but the provider is delivering the notice, the health plan must provide the service termination date to the provider at least two calendar days before Medicare covered services end. Provider Delivery of the NOMNC Providers must deliver the NOMNC to all beneficiaries eligible for the expedited determination process per Chapter 4, Section 260 of the Medicare Claims Processing Manual and Chapter 13, Sections 90.2-90.9 of the Medicare Managed Care Manual. A NOMNC must be delivered even if the beneficiary agrees with the termination of services. Medicare providers are responsible for the delivery of the NOMNC. Providers may formally delegate the delivery of the notices to a designated agent such as a courier service; however, all of the requirements of valid notice delivery apply to designated agents. The provider must ensure that the beneficiary or representative signs and dates the NOMNC to demonstrate that the beneficiary or representative received the notice and understands that the termination decision can be disputed. Use of assistive devices may be used to obtain a signature.

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

Electronic issuance of NOMNCs is not prohibited. If a provider elects to issue a NOMNC that is viewed on an electronic screen before signing, the beneficiary must be given the option of requesting paper issuance over electronic if that is what is preferred. Regardless of whether a paper or electronic version is issued and regardless of whether the signature is digitally captured or manually penned, the beneficiary must be given a paper copy of the NOMNC, with the required beneficiary-specific information inserted, at the time of electronic notice delivery.

Notice Delivery to Representatives

CMS requires that notification of changes in coverage for an institutionalized beneficiary/enrollee who is not competent be made to a representative. Notification to the representative may be problematic because that person may not be available in person to acknowledge receipt of the required notification. Providers are required to develop procedures to use when the beneficiary/enrollee is incapable or incompetent, and the provider cannot obtain the signature of the enrollee’s representative through direct personal contact. If the provider is personally unable to deliver a NOMNC to a person acting on behalf of an enrollee, then the provider should telephone the representative to advise him or her when the enrollee’s services are no longer covered.

The date of the conversation is the date of the receipt of the notice. Confirm the telephone contact by written notice mailed on that same date. When direct phone contact cannot be made, send the notice to the representative by certified mail, return receipt requested. The date that someone at the representative’s address signs (or refuses to sign) the receipt is the date of receipt. Place a dated copy of the notice in the enrollee’s medical file. When notices are returned by the post office with no indication of a refusal date, then the enrollee’s liability starts on the second working day after the provider’s mailing date.

Exceptions

The following service terminations, reductions, or changes in care are not eligible for an expedited review. Providers should not deliver a NOMNC in these instances.

• When beneficiaries never received Medicare covered care in one of the covered settings (e.g., an admission to a SNF will not be covered due to the lack of a qualifying hospital stay or a face-to-face visit was not conducted for the initial episode of home health care).

• When services are being reduced (e.g., an HHA providing physical therapy and occupational therapy discontinues the occupational therapy).

• When beneficiaries are moving to a higher level of care (e.g., home health care ends because a beneficiary is admitted to a SNF).

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

• When beneficiaries exhaust their benefits (e.g., a beneficiary reaches 100 days of coverage in a SNF, thus exhausting their Medicare Part A SNF benefit).

• When beneficiaries end care on their own initiative (e.g., a beneficiary

decides to revoke the hospice benefit and return to standard Medicare coverage).

• When a beneficiary transfers to another provider at the same level of care (e.g., a beneficiary transfers from one SNF to another while remaining in a Medicare-covered SNF stay).

• When a provider discontinues care for business reasons (e.g., an HHA refuses to continue care at a home with a dangerous animal or because the beneficiary was receiving physical therapy and the provider’s physical therapist leaves the HHA for another job).

Plans Only:

If a member requests coverage in the above situations, the plan must issue the CMS form 10003 - Notice of Denial of Medical Coverage.

Alterations to the NOMNC The NOMNC must remain two pages. The notice can be two sides of one page or one side of two separate pages, but must not be condensed to one page. Providers may include their business logo and contact information on the top of the NOMNC. Text may not be moved from page 1 to page 2 to accommodate large logos, address headers, etc. Providers may include information in the optional “Additional Information” section relevant to the beneficiary’s situation. Note: Including information normally included in the Detailed Explanation of Non-Coverage (DENC) in the “Additional Information” section does not satisfy the responsibility to deliver the DENC, if otherwise required. Heading

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

Contact information: The name, address and telephone number of the provider that delivers the notice must appear above the title of the form. The provider’s registered logo may be used. Member number: Providers may fill in the beneficiary’s/enrollee’s unique medical record or other identification number. The beneficiary’s/enrollee’s HIC number must not be used. THE EFFECTIVE DATE YOUR {INSERT TYPE} SERVICES WILL END: {Insert Effective Date}: Fill in the type of services ending, {home health, skilled nursing, comprehensive outpatient rehabilitation services, or hospice} and the actual date the service will end. Note that the date should be in no less than 12-point type. If handwritten, notice entries must be at least as large as 12- point type and legible. YOUR RIGHT TO APPEAL THIS DECISION Bullet # 1 not applicable Bullet # 2 not applicable Bullet # 3 not applicable Bullet # 4 not applicable Bullet # 5 not applicable HOW TO ASK FOR AN IMMEDIATE APPEAL Bullet # 1 not applicable Bullet # 2 not applicable Bullet # 3 not applicable Bullet # 4 Insert the name and telephone numbers (including TTY) of the applicable QIO in no less than12-point type. Signature page: Plan contact information (Plans only): The plan’s name and contact information must be displayed here for the enrollee’s use in case an expedited appeal is requested or in the event the enrollee or QIO seeks the plan’s identification. Optional: Additional information. This section provides space for additional pertinent information that may be useful to the enrollee. It may not be used as a

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

Detailed Explanation of Non-Coverage, even if facts pertinent to the termination decision are provided. Signature line: The beneficiary/enrollee or the representative must sign this line. Date: The beneficiary/enrollee or the representative must fill in the date that he or she signs the document. If the document is delivered, but the enrollee or the representative refuses to sign on the delivery date, then annotate the case file to indicate the date that the form was delivered. According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0938-xxxx. The time required to complete this information collection is estimated to average 15 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate or suggestions for improving this form, please

Form Instructions 10123-NOMNC OMB Approval 0938-xxxx

write to: CMS, 7500 Security Boulevard, Attention: PRA Reports Clearance Officer, Mail Stop C4-26-05, Baltimore, Maryland 21244-1850.