Input Process Output Involved Department

Offer, Request for a quote, ROCT offer

Prospecting marketE-mail, contact,

workbook inputs-outputs, order

Sales, Secretariat/Admin

istration

E-mail to the partner, contact

details, workbook

inputs-outputs, order

Concluding the contract

Contract, Order approved by the

client

Sales, Secretariat/Administration General Manager/CEO

Order from the customer,(Medical analysis, medical

consultation, Risk health assessment

sheet )

Seller carried out services for the client

Invoice, perform services, payment

tracking in the bank account from ROCT

Accounting, Secretariat/Administration, Sales

Payment instrument

according to contract or

order (recommended payment order

or bank cheque)

Payment tracking and after-sale relationships

Client satisfaction questionnaire,

customers complaints, payment recording (financial

statement from ROCT)

Sales, Secretariat/Administration, Accounting

The working procedure for sale

Note: The services are not carried out practically, but the documents are fill up for the exercise!

Elaborated by Signature Aproved by SignatureMihalache Isabela Baicu Andreea

Order form document related to the price quote:

To(seller): From(client):

Product code:………………..Products/services name:………………Quantity:…………………………Value(value without value added tax -VAT, % for VAT, VAT value, total value):

ORDER FORM

INVOICE

PAYMENT ORDER