Input Management 2.0
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> Input Management 2.0 A BearingPoint Accelerator Enhanced Document Automation In spite of various initiatives to exchange data electronically, and especially in the digitization era, millions of documents will still be exchanged between companies or customers. As a result, a high amount of manpower has to manually process documents to route them correctly to execute requests. To accelerate these processes and to increase the efficiency and quality at the same time, an appropriate solution is necessary. Input Management 2.0 is just the solution when facing these challenges.
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Transcript of Input Management 2.0
>Input Management 2.0A BearingPoint AcceleratorEnhanced Document AutomationIn spite of various initiatives to exchange data electronically, and especially in the digitization era, millions of documents will still be exchanged between companies or customers. As a result, a high amount of manpower has to manually process documents to route them correctly to execute requests. To accelerate these processes and to increase the e�ciency and quality at the same time, an appropriate solution is necessary. Input Management 2.0 is just the solution when facing these challenges.
Input Management 2.0 | A BearingPoint Accelerator
ContentsMarket Drivers
Our Approach
Client Benefits
References
Contact
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Input Management 2.0 | A BearingPoint Accelerator
Market DriversInput Management 2.0 comes along with digitization initiatives.
It is in line with the automation trend and it increases e�ciency in document driven processes by reducing human intervention.
Input Management 2.0 builds an initial point which can be continued by Business Process Management.
Input Management 2.0 accommodates a wide range of documents and data, i.e. emails, fax, SMS, invoices, queries, letters of complaint, etc.
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Our Approach
Analysis of existing solutions*• Check structures of incoming and
in-house documents
• System check of existing Input Management solutions
• Analysis of in-house document processes and their rules
• Check filing systems
Reengineering Conception• Gather business know-how to
process documents e�ciently
• Build new and appropriate document structures to improve automated classifying flexibility
• Define and build a Modular Technology structure to make use of the strength of each component
• Define KPI‘s to measure performance
Transformation• Support to rebuild or to establish
a new Input Management 2.0 solution
• Test to ensure quality and performance of the Input Management 2.0 solution
• Instructing users to interact with rebuilt solutions
Implementation• Support to bring the created
solution in service
• Adjust the configuration of the Input Management 2.0 solution
• Check KPI‘s to determine the target achievement
Input Management 2.0 | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
1 – 2 weeks 2 – 3 weeks Depends on complexityand availability of resources 1 – 2 weeks
* Alternatively, we also support the selection of new Input Management Solutions
Client Benefits Document processes are mostly combined with extensive manual interventions to classify, indicate and route the documents appropriately. Especially industries with high volume document processes, like insurance companies or retailers, have to resort to relevant manpower. Input Management 2.0 can be used to reduce manpower in document processes, to foster the digitization initiative and to increase customer satisfaction.
• Increased e�ciency and accuracy in document handling
• Increased customer satisfaction due to shorter response time
• Lower personnel costs thanks to the automation process
• Initial Point for further Process Optimizations like BPM
Input Management 2.0 | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Client Benefits Our Value Proposition
Input Management 2.0 | A BearingPoint Accelerator
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Document Classification
• Automated document classification by assignment of di�erent classification methods
• Automated classification rates between 50 and 75 % can be reached
Document Indication
• Document Indication to connect the document with the correct records or processes
• Automated indication rates between 60 an 80 % can be reached
Fully Automated Document Processing• Optimized classification and
indication of documents enables a high potential for fully automated document processes
• Furthermore, the amount of document values correctly proposed by Input Management 2.0 will reduce manual intervention
Summary
• Input Management 2.0 solutions have the potential to reduce the manual e�ort in document processes up to 75 %
• Input Management 2.0 accelerates the document processes and increases customer satisfaction
• Input Management 2.0 quickly adapts, changing conditions like document volume or processing rules
Input Management 2.0 | A BearingPoint Accelerator
ReferencesReference CompanyGlobal acting insurance company
Initial SituationManpower involved in manual document processes should be reducedUnable to increase automating rates due to complexity of rules within the Input Management solution
AchievementThe disposed manpower reduction could be realized by increasing the automating rates up to 40 % and error rates lower than 5 %Reengineering the existing solution to reach better rates and to get more flexibility for further scenarios
Reference CompanyInsurance Brokers Operations Unit
Initial SituationDocument processing was shifted from the brokers o�ces into the Operations Unit to be executed centrallyTremendous manual e�ort due to unavailable Input Management solutionOperations Unit looked for a solution supporting the high volume document processes
AchievementPositive economic e�ect as a result of business rules implementation Rules for client segments with high/low loss ratio were identified: suggestions on pricing/selection/retention
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< >
Contact
About BearingPoint
BearingPoint consultants understand that the world of business changes constantly and that the resulting complexities demand intelligent and adaptive solutions. Our clients, whether in commercial or financial industries or in government, experience real results when they work with us. We combine industry, operational and technology skills with relevant proprietary and other assets in order to tailor solutions for each client’s individual challenges. This adaptive approach is at the heart of our culture and has led to long-standing relationships with many of the world’s leading companies and organizations. Our global consulting network of 9,700 people serves clients in more than 70 countries and engages with them for measurable results and long-lasting success. For more information, please visit: www.bearingpoint.com
Input Management 2.0 | A BearingPoint Accelerator
© 2015 BearingPoint. All rights reserved
Matthias HoehnePartnerBearingPoint [email protected]
Achim NogliPartnerBearingPoint [email protected]
CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT<
Fred RothertManagerBearingPoint [email protected]
