Innovative Outsourcing, Transforming a Cost Reduction Programme into a Sustainable Business Model
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ConQuaestor, Ken Foster TNT Post Shore, Manolo de la Fuente Innovative Outsourcing Transforming a Cost Reduction Programme into a Sustainable Business Model
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How PostNL by means of PostNL Shore turned a cost savings project into a sustainable business. PostNL developed offshoring services, saved costs and established business growth. Offshoring videocoding saves PostNL millions of euros per year. Making that solution and gained experience available will help other postal and parcel companies as well as companies outside the postal market to make impressive cost savings and improve quality of work. A presentation by Manolo de la Fuente for the Shared Services and Outsourcing week 2011 (http://www.ssoweek.com)
Transcript of Innovative Outsourcing, Transforming a Cost Reduction Programme into a Sustainable Business Model
ConQuaestor, Ken FosterTNT Post Shore, Manolo de la Fuente
Innovative OutsourcingTransforming a Cost Reduction Programme into a Sustainable Business Model
Agenda
• The challenge for TNT Post
• The answer
• Our answer
• Video coding
• A new business model
The challenge
Declining mail volume TNT Post in the Netherlands
2001 2002 2003 2004 2005 2006 2007 2008 2009 2011Q1
2010
VIDEOCODING
The answer
The hand of God
Screw it, let’s do it
Hope for a disaster
Confront, don’t discuss
Off shoring Video Coding
Off shoring Video Coding: Results
Flexibility
The possibility toincrease or decrease dataentry capacity by more than
500% within 15 minutes
On time
12-second turn-aroundtime for video-encoded
mail piece
Cost savings
70% cost savingsper year
500 12 70
A new business model: scanning and data entry
Can we help others, with our expertise?
Areas where data entry take place
many flowsmany formats
many points of entry
Level ofcomplexity
single flowssingle formats
single points of entry Turn aroundtimeOff line Same day
ClaimsInvoices
Connotes
ArchivesBooks
SurveysX-ray
coding
Real time
Replyservices
Videocoding
Learnings
