Innovation technology to Enhanced

Revenue Generation and Customer Satisfaction

“Our business is about technology, yes. But it's also about operations and customer relationships.”Michael Dell Enhance customer

satisfaction

Clear communication

Freedom to

choose their

services

through

Simple and easy processes

Innovating promotions and services in real time

Loyal Customer(spending more money!)

customer relationships

Know and understand your customers

Know and understand your customers… then offer what they want / need, Real time is the

key!…. when they want / need

Innovating promotions and services in real time

+

Once you know your customer…

Surprise them when they do not expect!

Clear communication

So many ways!

SMS

e-mail

POS

invoice

video

call

Freedom to choose their services … leave the control in the

customer!

Personalized services!

Simple and easy processes

Ej. Give to your customers a great and easy shopping experience

1

2 3 4

11.4m

5.4m

Subscribers 16%

10%

Market Share

days

month

New Tariffs & Promotions

Winning case

60% increase in market share

TIM Brazil case

Challenges

_ Launch of data plans limited on time

criteria

_ Grow 3G mobile broadband access

without

jeopardizing network quality

_ Minimize CAPEXSolution

_ OPSC® enabled charging and policy

control

via real-time monitoring of fair-usage

limits

_ MCP enabled launch of new offers

within quick time-to-market

MCP = predecessor of Orga Systems’ NGCP

Results In just 7 months, TIM Web

already reached 1,3 million users per day(5x higher than before the launch of the new offer).

Data revenue grew by over 32% (YoY in 1Q11)

“Our business is about technology, yes. But it's also about operations and customer relationships.”Michael Dell

operations

Enhance revenue generationthrough

Integrated platforms

Convergent and flexible

architecture

Centralized real time

charging

To maximaze

the revenue!

Marketing systems

Fragmented systems and

processesCRM

Order Management

Self-service

Revenue assurance

Fraud management .

Policy control

Billing system

Charging system

Integrated platforms “Simplicity is the ultimate

sophistication.”  Leonardo da Vinci

From revenue management to revenue maximization

Customer notification system

Revenue maximisation

Centralized real time charging

Support new business models and offers

Improve the cost control

For a faster time to market

Take advantage from the real time to:

Convergent and flexible architecture

To enhance the network resources and performance

To support all business models

Future proof

About us

We believe:

Everything will beCONNECTED

Everything will beMOBILE

Everything will beREAL-TIME

• 17 years experience, 700+ professionals

• 40+ leading CSPs in 30 countries

• 400+ M subscribers on Orga Systems platforms

• 9+ industry and innovation awards

• 6 months to convergent platform