Innovation in Public Employment Services - Sally Sinclair

weR4everyone© Copyright 2017 – National Employment Services Association

INNOVATION IN PUBLIC EMPLOYMENT SERVICESNEW WAYS TO IMPROVE JOB MATCHING

OECD LEED 13th Annual Meeting 10-11 April 2017 Prague Czech Republic


Overview

• 26 Years of Economic Growth

• Two decades of fully out-sourced public employment services • Major Employment Services programmes

• “jobactive” – mainstream Employment Services• Streaming and Star Ratings

• Technological tools


Australia - 26 Years of Economic Growth

12%

10%

8%

6%

4%

2%

0%

-2%

-4%

-6%

-8%

-10%

-12%

-14%

1990 1991 1992 1993 1994 1995 1996 1997 1998 1999

2000 2001 2002 2003 2004 2005 2006 2007 2008 2009

2010 2011 2012 2013 2014

GDP Growth (Australia against OECD, 1990-2014)

Australia’s last period of recession (1991)

Global Financial Crisis (2008)


20yrs of fully out-sourced public Employment Services

1945 -1998: Australian Employment Services were administered by the Federal Government’s “Commonwealth Employment Service (CES)”1998: After probative testing in 1996-1997, all Employment Services were contracted out to non-government organisations, both for-profit and not-for-profit

Australia is the only country in the world with fully out-sourced public employment services

The Federal Government manages procurement, and administers contracts and regulatory frameworksNESA, a not-for-profit organisation has been the peak body representing Employment Services providers since 1997


Major programmes

Mainstream Employment

Services

Remote Australia

51 regions44 providers

1701 sites


1747 sites


Caseload: 738,938

Caseload: 182,768 Caseload: approx. 35,000


jobactiveQuasi-market

The 44 providers are non-government organisations in direct competition4-6 providers compete in each of the 51 regions.The Federal Government manages commissioning, compliance monitoring and direct allocation of “market share” based on performance (Star Ratings)

Provider remuneration is primarily outcomes-drivenTo achieve optimal outcomes, providers

Engage directly with local employers, gathering vacancies & matching job seekers to local employment opportunities.An Employment Fund is made available to providers per job seeker to allow investment in a range of interventions to improve their employability including

Education and trainingServices to address non-vocational barriers such as transport, housing, mental health etc.


The JSCI and Streaming

The JSCI is a streaming tool designed to assess a job seeker’s level of required assistance.The job seeker’s answers are weighted to give a single score which determines their jobactive stream assignment, or whether a further ESAt assessment is required.The streams determine eligibility for different levels and types of support, the quantum of outcome payments for the provider and impact the performance calculations.

Stream A

Stream B

Stream C

Job Seeker Classification Instrument

(JSCI)

SOME BARRIERS TO EMPLOYMENTMINOR ASSISTANCE REQUIRED

MANY (NON-VOCATIONAL) BARRIERS TO EMPLOYMENT

LEAST BARRIERS TO EMPLOYMENTHIGH SELF-SUFFICIENCY

Employment Services

Assessment(ESAt)


Still in jobafter 12 weeks(12 wk outcomes)

Placedin a job

The Star Ratings: provider performance

1 2 3 4 5 6 7 89 10 11 12 13 14

15 16 17 18 19 20 2122 23 24 25 26

Commencedwith provider

WEEKS

Time to placement

Job seeker

Proportion of26 week outcomes

Proportion of 26 week Indigenous outcomes

10%

10%

10%

10%

10%

50%

Time to placement for 26 week outcomes

Proportion of 12 week outcomes

Proportion of job seekers that have met their activity requirements

Time to placement in Work for the Dole phase

Still in jobafter 26 weeks(26 wk outcomes)

(Job seekers enter Work for the Dole (or activity) phase if time to placement is longer than 12 months)

Weighting by stream for each segment:Stream A 25%

Stream B 30%

Stream C 40%

WEIGHTINGS


The Star Ratings: labour market harmonisationLocal labour market variables must be considered to ensure a fair national comparison between sites.For each stream and each performance measure in each period at each site, the actual performance is compared to the ‘expected performance’ (the regression model) where a higher actual versus expected ratio = higher stars. Expected performance is derived from detailed labour market information data that considers:

• The year and month that the job seeker commenced assistance• The employment growth rate of the job seeker’s region• The proportion of the population on income support for the job seeker’s region.• The low-skilled vacancies proportion for the job seeker’s region.• Whether the job seeker is in a metropolitan area• The unemployment rate of the job seeker’s region

Data is sourced regularly from national, regional and sectoral sources, as well as local connections and intelligence from employers and analysis

Literally millions of observations are

considered when calculating the stars!


Technological tools: ESS and jobactive websiteThe Department of Employment has developed a sophisticated computational system in parallel with the evolving Employment Services sector since the 1980s, called the Employment Services System (ESS):

a database of providers and job seekers, a complex reporting and compliance management system, linking provider performance, job seeker details and benefits payments information

In addition, the new jobactive web portal allowsSearching for jobs by keyword, industry or location for job seekersSearching for candidates and job ad placement for employersUp to date information on government support for both job seekers and employers


Technological tools: the jobactive websitehttps://jobsearch.gov.auhttps://jobsearch.gov.au


Technological tools: The LMIPThe Labour Market Information Portal provides up to date analytical data on all aspects of the Australian labour market. http://lmip.gov.au

weR4everyone

www.nesa.com.au

Sally Sinclair, [email protected]

+61 (0)3 9624 2301

20-22 Albert Rd. , South Melbourne, VIC, 3205AUSTRALIA

@nesa01 nesaltd

linkedin.com/company/national-employment-services-association

http://www.nesa.com.au/

mailto:[email protected]


INNOVATION IN PUBLIC EMPLOYMENT SERVICESNEW WAYS TO IMPROVE JOB MATCHING

OECD LEED 13th Annual Meeting 10-11 April 2017 Prague Czech Republic

Innovation in Public Employment Services - Sally Sinclair

Government & Nonprofit

Transcript of Innovation in Public Employment Services - Sally Sinclair