“Innovation in GMCC” Ellesmere Port JCP@ West Cheshire College “Thinking Outside the Box"

“Innovation in GMCC”

Ellesmere Port JCP@ West Cheshire College

“Thinking Outside the Box"

2Department for Work & Pensions

“The Past to the Future”


“The Story Begins”

Ellesmere Port Jobcentre Plus has enjoyed a long and fruitful partnership with it’s local College. We have been working on site here for three and a half years and our business model has evolved and adapted throughout that time.


The Youth Hub – What we Look Like


“The Vision Begins”The 16-24 JCP Youth Hub opened 11th June 2012 with the facility being designated specifically for customers aged 16-24 years old. Making this community hub a fully functioning Youth JCP situated within the Ellesmere Port West Cheshire College Campus building.

Engage Young People in activities which support their aspirations.Motivate, inspire and empower young people to advance into sustainable employment Seek to reduce overall youth unemployment in the communityShow them more viable options as alternatives to Welfare supportAddress personal circumstances and situations which may prevent engagementUtilise all available resources to support these young customers.


The Youth Hub


Working in Partnership

West Cheshire College are a main provider of support for the Young Unemployed Customers of Ellesmere Port

Through a range of bespoke vocational courses Young Jobseeker’s are encouraged to explore all available career

opportunities


The Youth Hub•


The JCP Offer - What Support is Available?

Basic SkillsMaths and EnglishI.TESOL (English as a second language)RetailWarehouse/LogisticsChildcareAdult Social CareFacilities ManagementCleaning PrinciplesHospitalityCustomer ServiceBusiness AdminCall Centre/Sales and MarketingApprenticeship Opportunities


The Youth Hub•


What We Think! Quotes from the floor

• Personal Adviser "Jobcentre being at the college is creating a more relaxed atmosphere for the customer and encouraging them to engage in further learning to enhance their

career prospects“

Personal Adviser "Working in partnership with the college has encouraged our customers to see

that getting a further educational qualification may be the key to finding the right job for them."



• Adviser Team Manager "West Cheshire College are always very responsive to Jobcentre Plus

requirements such as delivering courses to upskill people when new employers move into the local area and holding awareness sessions for Jobcentre Plus

customers to attend prior to enrolment on courses.''When my Advisers suggest to Jobcentre Plus customers a course at college to gain skills to help them get back into work the interaction between college tutors

and our customers is such that the customers are quickly ‘hooked’ onto the courses.'



•

Senior Operations Manager "This project has demonstrated real partnership in action and shows what can be achieved when collaboration has the collective energy and determination to

make something succeed i.e. an extraordinary level of support and service to the customer. "

Senior External Relations Manager "The Partnership provides young people with a single access point into jobs, training, apprenticeships, skills, career advice and benefits advice. This has simplified, speeded up and enriched the customer experience and will save

money."As a member of the original planning team and as Line Manager for the 16-24

Community Hub, I share a passion for the work delivered from there and a huge sense of achievement for the distance we have travelled.



•

Customer "Wow"


The Inspiring Environment


We share this journey with!


How is it making a difference?

• Improved Engagement Levels.

• Customer Insight has taught us much about developing our Business Model.

• Enhancement of the Customer’s Experience and Journey to Work.

• Introduced greater Pace and Purpose to the customer experience.

• Closer collaborative working with Partner Organisations


Introducing

Rebecca MorrisPersonal Adviser


What do we Aim for?


Questions

“Innovation in GMCC” Ellesmere Port JCP@ West Cheshire College “Thinking Outside the Box"

Documents

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