Innovation from Within

Jamie Flinchbaugh

Our Agenda

• Innovation defined• Innovation at all levels• The lens of value – everything starts from the customer• Frame the problem• Close the knowledge gap before closing the performance gap• Experimentation drives learning, and nothing else• One tool to put it all together• Closing thoughts

Innovation

Innovation Defined

Innovation builds on fundamentals

Putting these fundamentals together leads to strong innovative organizations

@ Every level of the organization

• Continuous improvement, everybody … everydayM

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One big problems

10 Problems

100 Near Misses

1,000 Contributing Factors

The Customer Lens - Value Added Activities

1. … must be something the customer recognizes as being important and is willing to pay for.2. ... must alter the process output, the product must change.3. ...must be done right the first time.

Must meet all three criteria

Value added activities...

Framing the Problem

1. Wrong trajectory, Wrong Destination

2. Statements Written in Stone3. Skipping to Solutions and

Making Assumptions

The Knowledge Gap

What do I not understand that I need to learn?

Close the knowledge gap before closing the performance gap.

What is the best method to gain that knowledge?

Learning Through Experimentation• Observe and analyze the problem• Brainstorm potential solutions• Implement solutions• Directly observe the results

Employees as ScientistsDescription Why?

• Lean organization employees are a community of scientists

• Empowered and encouraged to constantly test and challenge established standards

• Problems only worse when unaddressed

• Employees are in the best position to make suggestions for improvement

Structuring Experiments:The Scientific Method

Hypothesis Definition

• A tentative assumption made to draw out and test its logical or empirical consequences

Generic Hypothesis

• “If we do this, we expect to get that”

Hypothesis Example

• “If I take a left turn at this stop light, I expect to get home five minutes faster.”

Why Create a Hypothesis?

• Provides direction to the ideal state• Prevents becoming sidetracked• Can’t ensure successful solution without a plan or

expectation• Inability to recognize success without a criterion• Source of ALL process learning

Project Area: Owner:

Background & Problem

Statement

CurrentCondition

TargetCondition

Steps,Schedule andMeasurements

Information should FLOW and be simple.

The A3 is a method to structure, capture, communicate, and coach.

Project Area: Owner:

Background & Problem

Statement

CurrentCondition

TargetCondition

Steps,Schedule andMeasurements

Information should FLOW and be simple.

The A3 is a method to structure, capture, communicate, and coach.

What is the problem?

What do we need to learn?

What does good look like?

What actions will get us there and

how will we know?

Jamie Flinchbaugh

• Jamie@LeanLearningCenter.com• www.LeanLearningCenter.com• www.JamieFlinchbaugh.com

Contact me at any time