INFRASTRUCTURE AND BEHAVIOR,KEY SUCCESS OF IMPLEMENTING VOIP

IN AN OFFICE ENVIRONMENT

VoIP Dahsyat, 22 November 2006Redi Rindayadi Ahmad

Rrindayadi@xl.co.id

04/19/23

TIPS 1: Explore Our Company Most Concern

EFFICIENCY

High

Low

High Low

PRODUCTIVITY

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04/19/23

Fixed Mobile

Internal

External

TIPS 2: Explore Our Company Call Behavior

LOKAL25%

SLJJ125%

SLJJ225%

SLJJ325%

LOKAL21%

SLJJ142%

SLJJ232%

SLJJ35%

LOKAL12%

SLJJ147%

SLJJ235%

SLJJ36%

LOKAL14%

SLJJ150%

SLJJ229%

SLJJ37%

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TIPS 2: Explore Our Company Call Behavior

• Accepted Voice Quality

• TDM Phone vs IP Phone

• Own Maintenance vs Outsource

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TIPS 3: Explore Most Suitable VoIP Design

ApplicationsApplicationsApplicationsApplications

Call Call ProcessingProcessing

Call Call ProcessingProcessing

InfrastructureInfrastructureInfrastructureInfrastructure

ClientsClientsIP SoftPhone

IPNetwork

PSTN

Directory

Call Processing

Voice Mail, UMS

Intelligent Contact Manager

IP IVR, IP AAApps Engine

Voice Portal

ICMICM

Collaboration

Video

GKGK

LeasedLine

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Leased Line

Corporate VoIP

Corporate Internet Service

MPLS (VPN-IP)

XL Corporate Data Product

(VoIP PABX, VW, Hosted PBX)

Mobile Access(GPRS, 3G, WiFi,BWA)

04/19/23

XL at a glance

Network InfrastructureXL Network Infrastructure - Fiber Optic and ring topology makes High availability backbone Network

ACEH

MDN

PDG

MAL SGP

BTM

JMB

PLB

PK PNG

ANY

JKT

LPG

Tj.Pandan

CRB

BDG

SMG

PWK JGJ SLO

SBY

PUGER

DPS SGC

KAWINDA

BOLU-BOLU

UJP

PALU

TOWALI

GTRLO

MND

TRK

SANGATA

SMR

BPN

BJM

LEGEND :

MICROWAVE CONNECTION

FIBER OPTIC

SUBMARINE CABLE

PTK

VSAT NETWORK

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Headquarter

HostedPBX

Branch A

Branch …n

Hosted PBX

PBX / IP PBX

Headquarter

Own Managed PBX

PBX / IP PBX

Branch A PBX / IP PBX

Branch ..n

• High cost of PBX investment and maintenance

• Separated PBX System of each office

• High cost of internal communication

HQ to Branch Branch to Branch

• No PBX investment, reduce maintenance cost

• Integrated PBX System of the offices (Integrated Corporate Telecommunication System)

• No Cost of internal communication

Free HQ to Branch call Free Branch to Branch call

Hosted PBX

04/19/23

• Ability to deliver Hosted PBX service Nationwide even Worldwide through XL MPLS Network and NNI (partner)

• More cost reduction. Reduce NOT ONLY in the number of elements to purchase, deploy, and manage PBX but ALSO reduce usage cost by getting the benefit of XL VoIP and XL GSM PABX Services

• Wide range of service: Convergence Service of Data (Private and Public/Internet), Fixed and Mobile Voice

• Most interoperable system: wide range of CPE (minimize investment)

XL MPLS

Network

XL HostedSystem

XL VoIP

XL GSM

XL BroadbandInternet Services

Corporate

XL Hosted PBX Services Bundling w/XL Products

Key Propositioning of Hosted PBX

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TIPS 4: Explore Other Services

• Ensure VoIP is the most appropriate solution– Estimate Cost based on the design– Most comfortable to use ?? (User Behavior)

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Fixed Mobile

Internal

External

GSM PABX

VoIP PABX

Office Zone

VoIP Wireless

XL Corporate Voice Services(Based on Outbound call from office)

Hosted PABX(SIP

Services)

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Fixed Mobile

Internal

External

GSM PABX

VoIP PABX andVoIP Wireless

Office Zone

Positioning of XL Corporate Voice Services(to PSTN)

Hosted PABX

Local

LD 1

LD 2

LD 3

Local

LD 1

LD 2

LD 3

04/19/23

Integrated products between GSM Network and PABX Communication System that it means the GSM cellular phones are connected to corporate PABX infrastructure

PSTNOTHER

OPERATORS

PABXUTAMA

INTERNAL

TELKOM

MSC

LEASED LINE

What Is GSM PABX Integrations?

XL Solution

GSM-PABX Integration

No investment needed Reduce telecommunication cost up to 30% Flat rate (Rp. 450,-/min) for call from PABX/HP to XL's number in anywhere (SLJJ)

04/19/23

No Cost Component Usage (%) Before After

1 HP to HP 5 10.000.000,00 10.000.000,00

2 HP to PABX  

  Zona Lokal 15 30.000.000,00 27.609.000,00

  Zona Tetangga (SLJJ) 5 10.000.000,00 2.039.000,00

  Zona Seberang (SLJJ) 5 10.000.000,00 1.604.000,00

3 HP to PSTN    

  Percakapan Lokal 7 14.000.000,00 14.000.000,00

  Percakapan SLJJ 3 6.000.000,00 6.000.000,00

4 PABX to HP    

  Zona Lokal 15 30.000.000,00 23.437.500,00

  Zona Tetangga 5 10.000.000,00 2.193.000,00

  Zona Seberang 5 10.000.000,00 1.374.000,00

5 PABX to Other Operator 10 20.000.000,00 20.000.000,00

6 PABX to PSTN 25 50.000.000,00 50.000.000,00  

7 Leased Line     8.000.000,00

Resource: IlustrasiPricing.xls 200.000.000,00 156.256.500,00

22%Saving

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Cost Reduction Simulation

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No Cost Component Usage (%) Before After

1 HP to HP 5 10.000.000,00 10.000.000,00

2 HP to PABX  

  Zona Lokal 15 30.000.000,00 27.609.000,00

  Zona Tetangga (SLJJ) 5 10.000.000,00 2.039.000,00

  Zona Seberang (SLJJ) 5 10.000.000,00 1.604.000,00

3 HP to PSTN    

  Percakapan Lokal 7 14.000.000,00 14.000.000,00

  Percakapan SLJJ 3 6.000.000,00 6.000.000,00

4 PABX to HP    

  Zona Lokal 15 30.000.000,00 23.437.500,00

  Zona Tetangga 5 10.000.000,00 2.193.000,00

  Zona Seberang 5 10.000.000,00 1.374.000,00

5 PABX to Other Operator 10 20.000.000,00 20.000.000,00

6 PABX to PSTN 25 2.000.000,00 2.000.000,00  

7 Leased Line     8.000.000,00

Resource: IlustrasiPricing.xls 152.000.000,00 108.256.500,00

29%Saving

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Cost Reduction Simulation

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Get free per minute tariff from registered cellular to registered cellular in specificOffice area (applied only for HP to HP or PABX to HP (with ranging numbering for HP) and not applied to HP to PABX

Local

Adjacent

Others

Local

Adjacent

Others

Rp. 0/min

Rp. B/min

Note: Area / Network survey is mandatory for product delivery

XL Solution

Office Zone ???

No investment needed Reduce telecommunication cost 30-50% Rp. 0,- rate for call from PABX/HP in Office Zone to XL's number in anywhere (SLJJ)

04/19/23

XL Solution

VoIP Wireless ???

Wireless Box

PBX WirelessNetwork

VoIP

Existing PABX Network

CO Trunk (RJ 11)

Managed by Customer

Managed by XL

Standard Package : Start with 2 voice lines (2 boxes) to 8 voice line per corporate location. Wireless Box will be provided by XL. Outgoing Call (Voice) to 01000 only. Services

VoIP Call to:• PSTN; Domestic (mainly Long Distance Call) and International Call.• Mobile; Domestic and International Call.

No Incoming Call Need PIC (Person In Charge) as customer representative

Requirement at customer : Need RJ11 port / CO trunk PABX with DTMF signaling (Dial Tone Multi Frequency) Space for Equipment and Antenna (antenna will be placed outdoor if technically needed) Power

04/19/23

Conclusion

• VoIP may be an appropriate solution to decrease corporate telecommunication cost

• Must have a clear benefit (Efficiency and or Productivity) to Implement VoIP in an office environment (Corporate Private Network)

• IT Department (or department which responsible to deploy IT support) should have capability to highlight the non technical benefit deeply explore its corporate need

04/19/23

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Business Solutions, We offer solutions …Business Solutions, We offer solutions …

Further Detail, please contact:

•Business_Solutions@xl.co.id

•rrindayadi@xl.co.id