Informational Call Conversation Ready Health Care Community December 17, 2013 2:00 PM ET Welcome!
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Transcript of Informational Call Conversation Ready Health Care Community December 17, 2013 2:00 PM ET Welcome!
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Informational CallConversation Ready Health Care Community
December 17, 2013
2:00 PM ET
Welcome!
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WebEx Quick Reference
Please use chat to “All Participants” for questions
For technology issues only, please chat to “Host”
WebEx Technical Support: 866-569-3239
Dial-in Info: Communicate, Join Teleconference (in menu)
Raise your hand
Select Chat recipient
Enter Text
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When Chatting…
Please send your message to
All Participants
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Please type your name and the organization you represent in the chat box!
Example: Doug Jones, Midwest Health System
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Today’s Speakers
Aka Kovacikova
Project Coordinator
Christina Gunther Murphy
DirectorKelly McCutcheon Adams, LICSW
Director
Jessica McCannon, MD
Faculty
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Agenda
• History of The Conversation Project and Conversation Ready
• Review of current Conversation Ready principles and innovative testing of the Pioneers Sponsors over the past year
• Details of Conversation Ready Health Care Community
• Next steps
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The Conversation Project
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The Current State
“A new national survey released by The Conversation Project reveals that while more than 9 in 10 Americans think it’s important to talk about their own and their loved ones’ wishes for end-of-life care, less than 3 in 10 have actually held these sorts of discussions.”
September 18, 2013
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What Is The Conversation Project?
National media campaign to support having all people’s end of life wishes expressed and respected
Uses social and traditional media
Website and tools to help people get started
Working with employers, hospitals, faith-based groups
Change culture around end-of-life conversations in America (and beyond)
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Our Goal
The goal of The Conversation Project is to ensure that everyone’s end-of-life wishes are expressed and respected.
www.theconversationproject.org
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Conversation Ready
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Perspective From the Field
"When you talk about dealing with people who are nearing the end of their life and their family members, the work that we do stays with them forever. It's the same way that people tell stories about the birth of their children, they also tell stories about the death of a loved one. And I just feel like you have one chance to do it right, and if we can work harder and harder to get it right on each patient and family, then that's what we have to do. People in the hospital recognize that, even people who may not like working with patients at the end of their life, they understand that when that's their task they have one chance and they need to get it right that time. That's important."
Julie Knopp, NP, Palliative Care, Beth Israel Deaconess Medical Center
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Conversation Ready
IHI is working with leading health care organizations in the US and internationally to ensure the health care delivery system is prepared to receive, record, and respect patients’ wishes
The Pioneer Sponsor year spanned from October 1, 2012 to September 30, 2013
Pioneers collaborated with IHI to design and test the Conversation Ready principles for use in their own systems and for possible adoption across the US and internationally
Now we are ready for Phase 2
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Pioneer Sponsors
Beth Israel Deaconess Medical Center (Massachusetts)Care New England Health System (Rhode Island)Contra Costa Regional Medical Center (California) Henry Ford Health System (Michigan) Mercy Health (Ohio)North Shore‒Long Island Jewish Health System (New York)St Charles Health System (Oregon) UPMC (Pennsylvania) Virginia Mason Medical Center (Washington)
Contributing Sponsor: Gundersen Lutheran
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Current Conversation Ready Principles
1. Engage with our patients and families to understand what matters most to them at the end of life
2. Steward this information as reliably as we do allergy information
3. Partner with our patients to develop appropriate goals of care
4. Exemplify this work in our own lives so that we understand the benefits and challenges
5. Connect in a manner that is culturally and individually respectful of each patient
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Examples from the Field
1. Engage with our patients and families to understand what matters most to them at the end of life:
• St Charles – Heart Failure University• Mercy and Contra Costa – Primary Care appointments
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2. Steward this information as reliably as we do allergy information
• Virginia Mason – Advance Directive Note Type• BIDMC – IT revision• NSLIJ – MOLST work with skilled nursing facilities
Examples from the Field
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Examples From the Field
3. Partner with our patients to develop appropriate goals of care
• Care NE – Conversation Nurse• UPMC – Partners Program
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Examples From the Field
4. Exemplify this work in our own lives so that we understand the benefits and challenges
• UPMC – Day of Conversation• Mercy – Employee Focus Groups• BIDMC – Story database
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Examples From the Field
5. Connect in a manner that is culturally and individually respectful of each patient
• Henry Ford – faith community summit• Contra Costa – medical interpreters
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What Is Next?
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Conversation Ready Health Care Community Schedule
Nine month learning and innovation community with approximately 30-40 organizations
Schedule:– Pre-work: January 2014– Virtual Learning Session 1: February 2014– In-person Learning Session 2: Spring 2014 (Boston)– Virtual Learning Session 3: October 2014
Ongoing support through faculty, listserv, extranet, change package, measurement strategy
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What Participants Can Expect
Participation in a vigorous and innovative learning community
Coaching to accelerate rapid-cycle testing of the change package
Peer-to-peer learning with colleagues around the country (and hopefully around the world)
Teaching from expert faculty
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Expectations of Sites
Committed Senior leadership support
Dedicated project team able to test at the frontline
IT representation on team
Commitment to join one in-person (in Boston in the spring of 2014) and two virtual Learning Sessions
Participation in monthly calls
Data sharing
Program Fee: $12,000 plus travel to in-person meeting
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Suggested Program Staffing
We suggest that each site bring a multidisciplinary team that is empowered and energized to make change across their organization, including a senior/executive lead. IHI’s experience working with improvement teams has shown that teams with representation from organizational leadership, clinical leadership, technical experience, and day-to-day leadership are critical to driving change.
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Questions?
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How to Learn More
http://www.ihi.org/offerings/MembershipsNetworks/collaboratives/ConversationReadyCommunity/Pages/default.aspx
Call or email:
Kelly McCutcheon Adams, LICSW, Director, IHI
Ph: 802-879-2905