Information Technology 2019/2020 Master Plan …...Information Technology April 17, 2020 2019/2020...

Information Technology 2019/2020 Master Plan Quarterly Status Prepared by Oakland County Department of Information Technology Project Management Office April 17, 2020

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Labor Distribution

Oakland County Department of Information Technology 2

In October of 2018, the Department of Information Technology prepared a 24 month Master Plan in cooperation with the Information Technology Leadership Groups. This plan provided an overview of the available IT resources and their allocation to various County customers and approved projects. This report provides a status of the progress of this plan and an explanation of any extreme positive or negative variance from the original plan. This report is comprised of the following sections: Page

Labor Distribution .................................................................................................... 3 Availability and Allocation ........................................................................................ 4 Future Leadership Group Meeting Dates ................................................................... 4 Planned Maintenance & Upgrades / Master Plan Projects Activity and Variance Courts/Justice Administration ................................................................................ A.1 Finance/Admin ..................................................................................................... A.8 Land ................................................................................................................. A.15 eGovernment ..................................................................................................... A.24 Internal Services ................................................................................................ A.28 Technical Systems & Networking......................................................................... A.32 CLEMIS ............................................................................................................ A.40 CLEMIS Radio ............................................................................................................. A.47

Appendices

2019/2020 Customer Support and Maintenance Activity Usage Courts/Justice Administration ................................................................... A.50 Finance/Admin ........................................................................................ A.52 Land ...................................................................................................... A.54 eGovernment .......................................................................................... A.57 Internal Services ..................................................................................... A.59 Technical Systems & Networking .............................................................. A.60 CLEMIS ................................................................................................. A.64 CLEMIS Radio ............................................................................................ …. A.67 Labor Definition Standards ......................................................................... B.1 Reporting Definitions ................................................................................. B.2 Leadership Group Representation .............................................................. B.3 Vacant Position Report .............................................................................. B.6 Information Technology Statistics ............................................................... B.7 2019/2020 Master Plan Analysis ................................................................. C.1

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Labor Distribution


Information Technology’s Project Management System includes historical information that can be used to analyze the allocation of IT labor across IT’s Application Services Division, Technical Systems and Networking Division, CLEMIS Division and Internal Services/Administration Division. The pie chart below provides the types and ratio of labor necessary to operate these divisions.

In the 2017-2018 Master Plan, IT planned for an overall delivery of 71% fixed labor (Customer Support, Maintenance, Planned Maintenance and Upgrades, Team Management and Non-Project time) and 29% discretionary (enhancing existing systems or developing new systems). The fixed labor is required simply to maintain the status quo and support existing systems and customers. The 2017-2018 Master Plan completed with 72% expended on fixed labor and 28% on discretionary. In the 2019-2020 Master Plan, IT planned for 71% fixed labor delivery and 29% discretionary. The Second Quarter of Fiscal Year 2020 indicates fixed labor at 72% and discretionary at 28%.

Team Management1%Customer Support

40%Maintenance

10%

Planned Maintenance &

Upgrades10%

Enhancements & New Development

28%Non Project

11%

Team Management

Customer Support

Maintenance

Planned Maintenance &Upgrades

Enhancements & NewDevelopment

Non Project

6,897 Hours

Figure 1: Labor Distribution 10/01/16 ‐ 09/30/18

274,856 Hours

76,761 Hours

194,504 Hours

66,193 Hours

71,252 Hours

Team Management1%

Customer Support40%

Maintenance10%


Upgrades10%


28%

Non Project11%

Team Management

Customer Support

Maintenance



Non Project

6,897 Hours


274,856 Hours

76,761 Hours

194,504 Hours

66,193 Hours

71,252 Hours

Team Management1%

Customer Support40%

Maintenance9%


Upgrades11%


28%

Non Project11%

Team Management

Customer Support

Maintenance



Non Project

5,580 Hours


217,510 Hours

60,163 Hours

148,499 Hours

56,971 Hours

48,158 Hours

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Availability and Allocation


The Department of Information Technology’s Application Services; Technical Systems and Networking; CLEMIS; and Administration/Internal Services Divisions 2019-2020 Budget includes funding for 166 positions and $9,921,830 in Professional Services. The following are the assumptions used to determine the total annual labor hours available for project work.

48 positions for Application Services 18 positions for Internal Services 59 positions for Technical Systems and Networking 41 positions for CLEMIS 5% Estimated Vacancy Rate Average Professional Services rate by division 1,494 annual project availability for full time budgeted positions 1,244 annual project availability for full time supervisory budgeted positions

Future Leadership Group Meeting Dates Listed below is the schedule of the Leadership Group Quarterly Status meetings. All meetings will be held at Information Technology, Conference Room 126.

2019 Meeting Dates / Times Leadership

Group

1st Qtr 2019

2nd Qtr

2019

3rd Qtr 2019

4th Qtr 2019

Courts/Justice Administration

01/29/19 9:00 a.m.

04/30/19 9:00 a.m.

07/30/19 9:00 a.m.

10/29/19 9:00 a.m.

Finance/Admin

01/29/19 2:00 p.m.

04/30/19 2:00 p.m.

07/30/19 2:00 p.m.

10/29/19 2:00 p.m.

Land

01/29/19 3:00 p.m.

04/30/19 3:00 p.m.

07/30/19 3:00 p.m.

10/29/19 3:00 p.m.

2020 Meeting Dates / Times Leadership

Group

1st Qtr 2020

March 2020

2nd Qtr

2020

3rd Qtr 2020

4th Qtr 2020


01/28/20 4:00 p.m.

03/24/20 9:00 a.m.

04/28/20 9:00 a.m.

07/28/20 9:00 a.m.

10/27/20 9:00 a.m.

Finance/Admin

01/28/20 2:00 p.m.

03/24/20 1:00 p.m.

04/28/20 1:00 p.m.

07/28/20 1:00 p.m.

10/27/20 1:00 p.m.

Land

01/28/20 3:00 p.m.

03/24/20 3:00 p.m.

04/28/20 3:00 p.m.

07/28/20 3:00 p.m.

10/27/20 3:00 p.m.

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Courts Justice Administration LG Planned Maintenance & Upgrades 2019-2020

Activity NameOriginal Master Plan Allocation 6,761

5,251Current Master Plan Allocation

10/01/201803/31/2020

% Complete OriginalEstimate

ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent

Variance ExplinationRevisedTotal

Estimate

2018-20 Assessing & Tax Planned Maintenance &

Animal Control - PAWS Planned System Maintenance 254 94% 130 254 17 271 -141 -108% 2008 Server Migration to AWS/OKTA & OSUpdates

2018-20 Courts Planned Maintenance & Upgrades

2020 Q1 Compas/Wintox Patch Upgrades - cStarInterface

87 92% 86 87 8 95 -9 -10%

Informatica / Trillium Patch Upgrades / Omni Data 104 57% 186 112 84 196 -10 -6%

Browser Compatibility 2019/2020 40 100% 26 40 0 40 -14 -54% This task consumed more hours than originallyplanned.

2019-2020 Detailed PMU Project Sizing 0% 15 0 15 15 0 0%

Business Objects - Patch Upgrades 127 75% 93 127 43 170 -77 -83% The BO upgrades are consuming more hours dueto technical issues encountered during theupgrade.

Crystal Report Upgrades =>2016 0% 60 0 0 0 60 100% It was determined that this upgrade was notneeded.

2020 Q2 JAVA Application Updates for iText 15 100% 71 15 0 15 56 79% Removed iText updates.

2019 Q1 & 2019 Q2 JAVA Application Updates forSTRUTS 2.5.14=>2.x

60 96% 100 60 2 62 38 38% This upgrade took less hours than originallyplanned.

2019 Q2 JAVA Script Library Updates 61 100% 60 61 0 61 -1 -2%

2019 Q4 JAVA Master Template -Update 1 100% 80 1 0 1 79 99% This change was made as part of our 2008Upgrades.

2019 Q1 JAVA Servlet Upgrade 2.3 =>3.0 (Security) 70 100% 89 70 0 70 19 22% This upgrade took less hours than originallyestimated.

2019 Q2 Java 1.6 to 1.8 Upgrade on CRTFS1Q/PServers

30 100% 54 30 0 30 24 44% This upgrade took less hours than originallyestimated.

Documentation Updates 44 91% 54 44 4 49 5 10%

2019 Q4 Versal Code Updates 134 97% 87 136 3 140 -53 -61% This upgrade required more hours than originallyplanned.

Laserfiche Upgrade Version 17 27% 145 17 45 62 83 58% Less hours are anticipated for LaserficheUpgrades.

2020 Q3 .net Framework Upgrade to 4.7 Upgrades(currently at version 4.61)

2 1% 200 2 206 208 -9 -4%

Coordination and Application Verification -Network/Security Planned Maintenance

9 43% 22 11 15 26 -3 -14%

Coordination and Application Verification - SA PlannedMaintenance

0% 80 0 80 80 0 0%

2020 Q3 Websphere Migration Version 8.5 to 9.x(EOL Sept 30, 2019 8.5 with Java 1.8)

1 1% 153 1 137 138 15 10%

Upgrade Infragistics v7.1=>14/15.1 70 100% 80 70 0 70 10 12%

2019 & 2020 Mainframe-Master File Purge 37 71% 30 37 15 52 -22 -73% This task took longer to complete than originally

A.1

Courts Justice Administration LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

planned.

2020 Q3 Trillium 15.7==> xxx Upgrade (will beavailable EO Jan/-2020)

0% 177 0 0 0 177 100% This upgrade is not required at this time.

Maintenance and Support Contract Renewals 33 40% 73 33 49 82 -9 -12%

2020 Q2 Database Upgrades-OakReports Oracle 12c(EOL 2022) to 18.x

0% 50 0 15 15 35 70% This upgrade will take less hours--CampaignFinance hours were removed.

2020 Q4 FileOnQ Software Upgrade 86 57% 163 91 70 161 2 1%

2019/20 Database Upgrades-CStar Oracle 12c to 18.x 68 61% 102 68 43 111 -9 -9%

IT - Disaster Recovery FY 2019 0% 40 0 0 0 40 100% Kept hours for the Mainframe DR Test.

IT - Disaster Recovery FY 2020 -Mainframe 0% 17 0 40 40 -23 -135% Increased hours to accomodate the new date forthe Disaster Recovery Test.

Server Patches-Microsoft/Linux/Database 104 56% 140 104 82 186 -46 -33% Patch Testing is requiring more hours thanoriginally planned.

2019 Q2 OS CRTIIS1P/ OAKFS01/CRTCTXJRY12008 (EOL Jan/2020)

1,116 100% 428 1,116 0 1,116 -688 -161% This upgrade required more hours than originallyplanned.

2019 Q2 Server OS Upgrade CRTIMG1T/P 2008(EOL Jan/2020)

711 100% 245 711 0 711 -466 -190% This upgrade required more hours than originallyplanned.

2019 Q2 Server OS Upgrade CRTSIREIT/P 2008(EOL Jan/2020)

119 100% 140 119 0 119 21 15%

2019 Q1 & 2020 Q2 Informatica Upgrades 151 76% 200 152 47 199 2 1%

SSL Renewals Validation 2019/2020 3 9% 79 3 30 33 46 58% These renewals took less hours than originallyestimated.

2019 Q2 JAVA-Updating LeftNav Framework 107 100% 75 107 0 107 -32 -43% This upgrade took more hours than originallyplanned.

Websphere Patch Deployment 4 20% 20 4 16 20 0 0%

2019 Q4 Elections-Campaign Finance PatchUpgrades

0 100% 18 0 0 0 18 99% Fewer hours needed than planned.

2019 Q4 Elections Upgrades 44 100% 50 44 0 44 6 12%

Jury Data Merge 2019-2020 0% 16 0 0 0 16 100% Jury Wheel update no longer required.

2018-20 Public & Environmental Services Planned

Childrens Village Planned Maint/App Upgrades 231 85% 168 231 41 272 -104 -62% Migration of upgraded application to AWS requiredmore hours than anticipated

2018-20 eCommerce Planned Maintenance &

Browser Compatibility Testing - Public Auction 0% 8 0 1 1 7 88% Browser testing taking less time then expected.

Kofax Upgrade 2019-20 1,550 84% 1,856 1,554 302 1,856 0 0%

Kofax Upgrade FY 2018 757 100% 848 810 0 810 38 5%

Subtotals: 6,245 6,814 6,321 1,411 7,73282%

A.2

Master Plan Activity

Rev Start

Courts Justice Administration Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

23,523 20,920

01 Circuit Court Judge Switch 2019(Mandate) - CompleteDB9314JS

503 667 667 100% 725 667 667 58 8% 10/01/18

10/01/18

09/30/19

09/30/19

02 Circuit Court Judge Switch 2020(Mandate)DB0314JS

209 209 23 11% 209 23 186 209 0 0% 02/20/20

10/01/19

09/30/20

09/30/20

03 Michigan Indigent Defense Commission(Courts) (Funded ) (Mandate) -CompleteDB0312MI

387 387 100% 500 387 387 114 23% 04/15/19

04/15/19

09/27/19

09/30/19

This project did not consume asmany hours as planned.

04 FOC Security Audit (Mandate) -CompleteDB7314SA

760 456 457 100% 754 716 716 38 5% 12/20/17

12/20/17

09/04/19

08/15/19

05 Imaging Program 2019-2020 (Funded6,225)DB9182IP

6,225 5,156 10/03/16 09/30/21

05A Imaging Program - CommonComponents Phase II (Funded ) -CompleteDB6182C1

27 100% 533 524 524 9 2% 04/11/17

04/11/17

11/20/18

11/21/18

05B Imaging Program Management (Funded)DB6312PM

210 88% 1,396 1,232 164 1,396 0 0% 10/03/16

10/03/16

03/31/21

03/31/21

05C Imaging Program - Clerk, Circuit andFOC Migration (Funded )DB7182CT

982 86% 2,996 2,577 418 2,995 1 0% 06/19/17

06/19/17

09/14/20

09/14/20

05D Imaging Program - Kofax Upgrade(Funded ) - CompleteDB7182KU

1 100% 26 26 03/12/18 11/05/18

05E Imaging Program - Clerk Vitals (Funded) - CompleteDB7182CV

645 100% 733 751 751 -18 -2% 05/03/18

05/03/18

08/30/19

08/23/19

05F Imaging Program - FS Payroll ImagingEnhancement (Funded )DB7182FS

2 0% 2 825 827 10/12/18 09/30/20

05G Imaging Program - Health DocumentManagement System (Funded ) -CompleteDB7182HD

68 100% 145 71 71 75 51% 09/18/18

09/18/18

03/01/19

02/28/19

Customer did not require as muchsupport as initially planned.

05H Imaging Program - Human ResourcesMigration (Funded )DB7182HR

307 89% 378 338 40 378 0 0% 10/05/18

10/05/18

05/19/20

05/19/20

05I Imaging Program - Integrate Imaginginto CStar (Funded )

1 2% 6 344 350 09/28/18 08/18/20

A.3


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

DB7182IC

05J Imaging Program - Medical ExaminerImaging Solution (Funded )DB7182ME

84 11% 977 107 870 977 0 0% 09/19/18

09/19/18

09/28/20

09/28/20

05K Imaging Program Remaining ETC(Funded )DB8312RE

0% 103 103 07/15/19 09/30/20

Imaging Program 2019-2020 Total 7,158 5,633 2,764 8,396

06 Imaging GovCloud MigrationDB9182GM

2,185 1,194 57% 2,185 1,244 942 2,186 -1 0% 02/12/19

02/12/19

10/28/20

10/20/20

07 OCME Replacement SolutionDJ8176RP

634 1,089 1,010 88% 1,196 1,057 140 1,196 0 0% 04/26/18

04/26/18

05/07/20

04/27/20

08 Children's Village Case ManagementSystem - CompleteD56165CM

158 158 158 100% 821 821 821 0 0% 11/09/16

11/09/16

12/18/18

12/13/18

09 Courts Website Redesign - CompleteDE8312CC

363 380 379 100% 1,005 1,022 1,022 -17 -2% 04/18/18

04/18/18

12/04/18

12/10/18

10 JOS ReplacementDB9312JR

2,495 2,495 568 24% 2,495 602 1,893 2,495 0 0% 10/23/18

10/23/18

03/05/21

03/05/21

11 Animal Control OPLS ReplacementD99178PL

734 734 464 66% 547 484 250 734 -187 -34% 10/12/18

10/12/18

08/26/20

04/30/20

Project is currently beingreplanned.

12 Case Management System EvaluationDB9212CS

449 449 16 4% 16 418 434 03/23/20 12/28/21

13 Prosecutors GIF and Warrants StudyDB9413GW

389 389 0% 389 389 04/10/20 09/29/20

14 CMO Case Evaluation RewriteDB9312CE

985 985 356 43% 881 377 504 881 0 0% 10/10/19

10/10/19

09/24/20

09/24/20

15 Pay Ticket RewriteDB9321PS

1,052 1,052 4 1% 11 905 915 03/30/20 08/06/21

16 PAWS Address Validation andMaintenance Screens - CompleteD99178AV

357 288 288 100% 343 288 288 55 16% 10/11/18

10/11/18

04/22/19

05/30/19

17 Citizen Engagement Budget - Courts LGDE9182CC

200 400 266 66% 400 266 134 400 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.4


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

18 Mandates EB (Mandate)DB9120EB

200 772 674 87% 772 674 98 772 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

19 Courts Justice AdministrationEnhancement BudgetsDB9010EB

2,230 1,811 1,203 67% 1,811 1,210 601 1,811 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Courts Sizing BudgetDB9182SB

600 600 67 16% 600 94 506 600 0 0% 01/14/19

10/01/18

09/30/20

09/30/20

Totals 22,402 15,588 9,732 25,32010,503

Open Requests

CStar Form Data Integration Analysis

DB9174DI

844

Data Warehouse Expansion

DB9312DW

796

Document Certification Process

DB9212DC

790

Imaging Program - ProsecutorImplementation

DB7182PI

1,069

Judicial Dashboard Reporting

DB9312DR

1,596

OakDocs Enterprise Enhancements

DB9182OE

250

eFiling for District Courts

DB9321TF

300

eService Center Payment System

DB9212PS

404

Allocation Changes

01/29/19 790 hours added to unallocated from moving Document Certification Process to Open Request.

A.5


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

01/29/19 22 hours added to Circuit Court Judge Switch 2019 from unallocated.

01/29/19 17 hours added to Courts Website Redesign from unallocated.

01/29/19 242 hours added to Mandates EB from unallocated.

01/29/19 100 hours added to Courts Sizing Budget from unallocated.

01/29/19 409 hours unallocated.

02/06/19 303 hours added to OCME Replacement Solution from contingency.

03/25/19 200 hours allocated to Circuit Court Judge Switch 2019 from unallocated.


04/08/19 56 hours added to Courts Justice Administration Enhancement Budgets from Community Corrections grant.

04/10/19 2,185 hours allocated to Laserfiche GovCloud Migration from eGov PCI EB (200), G2G Participation (200), G2G Marketing (700), Internal Services Application Development Budget (500)and Finance/Admin Citizen Engagement Budget (585).

04/23/19 69 hours added to Courts Sizing Budget from PAWS Address Validation and Maintenance Screens positive variance.

07/30/19 500 hours allocated to Michigan Indigent Defense Commission from Miscellaneous Resolution #19071.

07/31/19 200 hours added to Citizen Engagement Budget - Courts LG from eGov Citizen Engagement Budget - IT.

09/11/19 131 hours added to Courts Sizing Budget from FOC Security Audit positive variance.

09/11/19 173 hours added to unallocated from FOC Security Audit positive variance.


10/02/19 113 hours returned to Miscellaneous Resolution #19071 from Michigan Indigent Defense Commission (Courts) positive variance.

10/07/19 152 hours added to OCME Replacement Solution from unallocated.




10/14/19 58 hours added to unallocated from Circuit Court Judge Switch 2019 positive variance.


01/13/20 1,069 hours removed from Imaging Program 2019-2020 from moving Imaging Program - Prosecutor Implementation to Open Requests.

01/28/20 300 hours added to unallocated from moving eFiling for District Courts to open requests.


A.6


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

02/13/20 60 hours added to Courts Justice Administration Enhancement Budgets from Community Corrections grant.



A.7

Finance/Admin LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 HR Finance Planned Maintenance & Upgrades

HRMS 2018-2020 Tax Update 77 72% 120 77 30 106 14 11%

Refresh/Run Scripts HR/Financials Databases 32 100% 40 32 0 32 8 21% DB Refreshes taking place as part of WD Program

HR Finance Year End Tasks - 2018 29 100% 30 29 0 29 1 3%

REM Reimbursement Tax Intercept Process 1 100% 20 1 0 1 19 95% 2018 planned maintenance not required asplanned.

HR Finance Contract Renewals 5 100% 25 5 0 5 20 80% Less time needed to negotiate Rimini Contract

Documentation Updates 14 23% 60 14 46 60 0 0%

HR Finance Year End Tasks - 2019 27 100% 30 27 0 27 3 9% Additional tax updates from Rimini then anticipated

PeopleSoft Reverse Proxy 2008 to 2012 218 81% 222 54 276 -276 Unplanned Activity

HR Finance Disaster Recovery 2019 0% 15 0 0 0 15 100% Planning one DR exercise for this Master Plan.

HR Finance Disaster Recovery FY 2020 0% 15 0 0 0 15 100% DR de-scoped

HR Finance Coordination and Application Verification -TSN Updates

23 75% 28 23 8 30 -2 -7%

Treasurer - Bottomline Planned System Maintenance 103 34% 348 121 234 354 -6 -2%

Treasurer - Investment Manager Planned SystemMaintenance

82 55% 153 84 69 153 0 0%

Treasurer - Debt Manager Planned SystemMaintenance

72 49% 153 75 78 153 0 0%


Public Health - ASAP Passport 0% 93 0 0 0 93 100% Descoped Effort

Public Health - eLearning 180 98% 152 180 4 184 -32 -21% Additional effort required for Java securityremediation and final Production upgrade.

Public Health - Services Registration 122 100% 88 122 0 122 -34 -39% Customizations of new control and issues withhardware during initial upgrade resulting inincreased effort


Central Services - Auction Upgrades 29 100% 228 29 0 29 199 87% Upgrade effort was not as large as planned

Central Services - OmniRim Upgrade 272 100% 238 272 0 272 -34 -14%

F/A Contract Renewals 2 6% 115 2 30 32 83 72% Renewals taking less time then expected.

G2G Contract Renewals 31 20% 105 31 123 154 -49 -46% Renewals taking longer then expected.

Central Services - OmniRIM Cloud Migration 228 100% 0 228 0 228 -228 Need to upgrade Windows OS and migrate to theCloud.

F/A Disaster Recovery 2019 0% 30 0 0 0 30 100% Planning one DR exercise for this Master Plan.

F/A Disaster Recovery 2020 0% 70 0 0 0 70 100% DR testing has been moved to the next MP.

F/A Patch Deployment Coordination & Testing(DB, 4 30% 56 4 10 14 42 75% Testing of the F/A apps for patching taking less

A.8

Finance/Admin LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

MS) time than anticipated.

2018-20 eGovernment Planned Maintenance &

Community Home Improvement Software Upgrade 27 77% 34 27 8 35 -1 -1%

Subtotals:

Allocation Changes

11/01/2018 PCI Yearly Update 2019 (458 hours) and PCI Yearly Update 2020 (458 hours) moved to eGovernment Leadership Group.

1,576 2,246 1,604 692 2,29670%

A.9


Rev Start

Finance/Admin Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

39,355 47,858

01 Corp Counsel Matter ManagementSoftware Project - CompleteDJ6115CL

71 1,076 1,076 100% 435 1,443 1,443 -1,009 -232% 12/06/16

12/06/16

03/08/19

10/18/18

The project experiencedtechnology, performance andconfiguration issues whichrequired significant time toresolve.

02 HIPAA Program (Funded )D59182HP

1,539 3,638 05/01/19 09/30/20

02A HIPAA Compliance Program (Funded )- CompleteD58182HC

2,163 100% 3,274 2,163 2,163 1,111 34% 10/01/18

10/01/18

01/06/20

05/23/20

Aligning effort with new strategy.

02B MyInsight Implementation (Funded )D88182MI

324 62% 664 409 255 664 0 0% 01/10/18

01/10/18

09/17/20

09/17/20

02C HIPAA External Risk Assessment(Funded )D59182EA

152 19% 832 154 678 832 0 0% 07/23/19

07/23/19

09/14/20

09/15/20

02D HIPAA Business Associate Compliance(Funded ) - CompleteD59182BA

58 100% 405 58 58 347 86% 07/29/19

07/29/19

10/24/19

02/06/20

Aligning effort with new strategy.

02E HIPAA Remaining ETC (Funded )D59182RE

10/01/19 09/30/20

HIPAA Program Total 5,175 2,783 934 3,717

03 Homeland Security ManagementSystem - CompleteD56166MS

864 864 862 100% 1,329 1,327 1,327 2 0% 05/01/17

05/01/17

11/06/19

10/18/19

04 Executive RebrandingDE9111EX

500 204 41% 500 204 296 500 0 0% 09/26/19

09/26/19

09/30/20

09/30/20

05 BOC Hardware ReplacementImplementation (Funded )DE9511EQ

397 279 71% 397 283 114 397 0 0% 11/06/19

11/06/19

06/03/20

06/03/20

06 Law Library Infrastructure ImprovementDJ6513ON

320 320 31 36% 372 165 288 453 -81 -22% 11/09/16

11/09/16

11/30/21

09/07/18

Project is on hold and will bereplanned.

07 FHCM Implementation Program(Funded )DA8151WD

19,763 29,933 11/03/16 03/03/22

07A FHCM Program Management (Funded )DJ8151PM

1,432 72% 2,035 1,461 574 2,035 0 0% 09/13/18

09/13/18

11/02/20

11/02/20

07B FHCM Business Process Alignment(Funded ) - Complete

681 100% 1,091 1,067 1,067 25 2% 08/13/18 02/15/19

A.10


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

DA9151BP 08/13/18 03/04/19

07C FHCM Plan (HCM) (Funded ) -CompleteDA9151DP

1,803 100% 2,152 1,803 1,803 349 16% 11/21/18

11/21/18

05/03/19

04/29/19

07D FHCM Architect (HCM) (Funded )DA9151AR

1,944 100% 1,986 1,946 1,946 40 2% 12/19/18

12/19/18

04/01/20

03/31/20

07E FHCM Arch Configuration Tenant Build(Funded ) - CompleteDA9151CT

1,226 100% 1,530 1,226 1,226 305 20% 04/15/19

04/15/19

08/05/19

07/29/19

Completed less workbooks/dataextractions than originally plannedfor Workday.

07F FHCM End to End Tenant Build (HCM)(Funded ) - CompleteDA9151EE

1,573 100% 1,190 1,573 1,573 -383 -32% 07/30/19

07/30/19

01/07/20

11/12/19

Additional hours & time needed tocomplete workbooks for End toEnd Tenant

07G FHCM Reports & IntegrationsDevelopment (HCM) (Funded )DA9151RI

3,086 96% 3,337 3,194 143 3,337 0 0% 08/05/19

08/05/19

05/26/20

05/26/20

07H FHCM Parallel Tenant Build (HCM)(Funded )DA9151PB

2,037 87% 2,466 2,165 311 2,476 -10 0% 10/14/19

10/14/19

05/05/20

04/27/20

07I FHCM Financial Crosswalk Integration(Funded )DA9151FC

484 74% 732 541 191 732 0 0% 10/21/19

10/21/19

06/11/20

06/04/20

07J FHCM Okta Implementation (HCM)(Funded )DA9151OK

700 55% 984 795 664 1,458 -474 -48% 11/12/19

11/12/19

06/24/20

04/09/20

07K FHCM Architect & Configurations (FCM)(Funded )DA9151FA

29 15% 36 207 243 01/17/20 06/30/20

07L FHCM Report Development(FCM/HCM) (Funded )DA9151RE

492 31% 2,063 648 1,429 2,077 -14 -1% 03/09/20

03/09/20

08/28/20

08/28/20

07M FHCM Gold Tenant (HCM) (Funded )DA9151GB

20 7% 31 392 423 03/13/20 06/15/20

07N FHCM Mobile & IntegrationsImplementation (Funded )DA0151IN

17 9% 592 52 540 592 0 0% 03/24/20

03/24/20

09/03/20

09/03/20

07O FHCM Configuration Tenant Build(FCM) (Funded )DA0151AC

72 25% 205 612 817 03/16/20 10/20/20

07P FHCM Remaining ETC (Funded )DA8151RE

0% 8,519 8,519 05/01/20 09/30/20

FHCM Implementation Program Total 20,159 16,740 13,583 30,323

A.11

goisdzinskik

Typewritten Text

Currently re-planning project.


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

08 Siren Management ApplicationReplacementD59166SA

753 777 346 46% 777 355 422 777 0 0% 03/18/19

03/18/19

09/21/20

09/25/20

09 EDCA Digital Marketing Program(Funded )DE9191DM

1,500 1,020 659 65% 1,020 662 358 1,020 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

10 Procurement SolutionDJ8112PS

500 500 391 78% 500 391 109 500 0 0% 10/08/18

10/08/18

09/04/20

09/04/20

11 CDR/HHSCP Application Re-write -CompleteD99161CD

1,111 1,455 1,455 100% 1,397 1,455 1,455 -57 -4% 12/06/18

12/06/18

02/13/20

02/26/20

12 Veterans Services Soldier ReliefDatabaseDJ9173SR

550 550 129 32% 490 158 332 490 0 0% 09/24/19

09/24/19

09/30/20

09/30/20

13 Health Website Standardization -CompleteDE9162WE

558 633 633 100% 563 639 639 -76 -13% 09/25/18

09/25/18

03/18/19

02/26/19

14 HSD GIS Data ConsolidationD59166DC

595 595 0% 595 595 05/01/20 09/11/20

15 Online Nurse-On-Call ChatImplementationD59162NC

625 625 0% 625 625 05/01/20 09/30/20

16 Public Health Interactive MapsD59162GS

365 365 0% 365 365 06/01/20 09/30/20

17 Citizen Engagement Budget - FinanceLGDE9182CF

3,000 2,286 1,701 75% 2,286 1,716 570 2,286 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

18 Finance/Admin Enhancement BudgetsDJ9010EB

2,525 2,124 1,082 51% 2,124 1,088 1,036 2,124 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Finance/Admin Sizing BudgetDJ9182SB

400 200 60 30% 200 60 140 200 0 0% 08/26/19

10/01/18

09/30/20

09/30/20

Totals 37,723 29,469 19,766 49,23627,199

Open Requests

EDCA Workforce TechnologyAssessment and Roadmap

DE9197TE

327

A.12


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

HSD Imaging

D59166IM

772

HSD Learning Management System

D59166LM

841

Health Document Management & E-Signature System

D99161DM

882

Satellite Communication BackupSystem

D59166SC

718

Allocation Changes

11/01/18 776 hours returned to EDCA from removing EDCA Workforce Development KPI Software from the Master Plan.

11/02/18 89 hours added to Finance/Admin Enhancement Budgets from Public Health Lead Innovation Grant.

11/14/18 10 hours added to MyInsight Implementation from HIPAA funding.

12/17/18 390 hours removed from the Master Plan from FHCM funding due to work started during the 2017-2018 Master Plan.

01/16/19 841 hours added to Corp Counsel Matter Management Software Project from contingency.

03/18/19 150 hours moved to CLEMIS Citizen Engagement Budget - CLEMIS LG from Citizen Engagement Budget - Finance LG.

03/22/19 75 hours moved to Health Website Standardization from Citizen Engagement Budget.

04/10/19 164 hours added to Corp Counsel Matter Management Software Project from contingency.

04/17/19 585 hours moved to Courts Laserfiche GovCloud Migration from Citizen Engagement Budget - Finance LG.

05/10/19 100 hours added to Finance/Admin Enhancement Budgets from Treasurer's fund.

05/15/19 121 hours added to Citizen Engagement Budget - Finance LG from a Health grant.

05/21/19 2,500 hours added to HIPAA Program from Miscellaneous Resolution #19114.

06/05/19 12 hours removed from Finance/Admin Enhancement Budgets and returned to Public Health Lead Innovation Grant.

06/17/19 393 hours added to Citizen Engagement Budget - Finance LG from Public Health Medical Marijuana PSA Grant.

07/25/19 943 hours added to HIPAA Program from Miscellaneous Resolution #19114.

A.13


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

07/31/19 514 hours removed from Citizen Engagement Budget - Finance LG, hours are no longer needed.

07/31/19 109 hours added to Finance/Admin Enhancement Budgets from Application Services contingency.

08/08/19 40 hours added to Finance/Admin Enhancement Budgets from Public Health Medical Marijuana grant.

10/02/19 286 hours added to CDR/HHSCP Application Re-write from Internal Services contingency.

10/09/19 480 hours returned to EDCA funding from EDCA Digital Marketing Program.

10/16/19 12 hours returned to Public Health Medical Marijuana PSA grant from Citizen Engagement Budget - Finance LG.

10/29/19 500 hours allocated to Executive Rebranding from eGovernment MP Activity Citizen Engagement Budget - IT.

10/29/19 265 hours allocated to BOC Hardware Replacement Implementation from Miscellaneous Resolution #19333.

12/04/19 132 hours added to BOC Hardware Replacement Implementation from Miscellaneous Resolution #19333.

01/16/20 1,487 hours returned to Miscellaneous Resolution #19114 from HIPAA Program.

01/29/20 24 hours added to Siren Management Application Replacement from Finance/Admin Enhancement Budgets.

02/07/20 108 hours added to Citizen Engagement Budget - Finance LG from a Health Lead grant.

02/19/20 58 hours added to CDR/HHSCP Application Re-write from Finance/Admin Enhancement Budgets.

02/19/20 133 hours added to HIPAA Program from Miscellaneous Resolution #19114.

04/08/20 10,560 hours added to FHCM Implementation Program from Miscellaneous Resolution #18252.

04/14/20 327 hours returned to EDCA funding from moving EDCA Workforce Technology Assessment and Roadmap to Open Request.

A.14

Land LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 Assessing & Tax Planned Maintenance &

Equalization - Assessing Productivity Tools 0% 40 0 15 15 25 63% Planned maintenance not needed as planned.

Equalization - CRD Sales 0% 123 0 0 0 123 100% Updates not needed.

Equalizastion - EPP Viewer 228 100% 133 228 0 228 -95 -71% 2008 Server Migration to AWS/OKTA & OSUpdates

Equalization - Equal Litigation 204 100% 135 204 0 204 -69 -51% 2008 Server Migration to AWS/OKTA & OSUpdates

Equalization - BOR Scheduling 0% 225 0 0 0 225 100% Updates not needed.

Equalization - Equal Reports 277 100% 186 277 0 277 -91 -49% 2008 Server Migration to AWS/OKTA & OSUpdates

AAT - Apex Planned System Maintenance 0% 108 0 0 0 108 100% Upgrade not expected per vendor.

AAT - BSA Planned System Maintenance 2018-20 207 67% 346 213 105 318 28 8%

Contract Renewals - AAT 9 72% 10 9 4 13 -3 -25% Multiple contracts expiring.

Disaster Recovery - AAT 2019 0% 58 0 0 0 58 100% Planning one DR exercise for this Master Plan.

Disaster Recovery - AAT FY 2020 0% 58 0 0 0 58 100% DR Drill planned for next MP

AAT - LAMS Data Maintenance 322 87% 375 327 48 375 0 0%

AAT - LAMS Planned System Maintenance 0% 85 0 0 0 85 100% PMU no longer needed due to approval of LAMSRewirte project.

AAT - Land Gateway Planned System Maintenance 0% 100 0 100 100 0 0%

2020-22 Master Planning - PMU estimates 4% 50 2 48 50 0 0%

Coordination and Application Verification - TSNUpdatees - AAT

208 91% 138 211 22 232 -95 -69% MS Patch issue in August 2019 that impacted BSADEV and QA servers for 2 weeks.

AAT - Property Gateway Planned SystemMaintenance

9 8% 90 9 98 107 -17 -19%

AAT - WAS Planned System Maintenance 154 80% 153 160 40 199 -46 -30% 2008 Server Migration to AWS & OS Updates

Documentation Updates 143 78% 60 145 40 185 -125 -209% Documenation updates needed for applications.

Treasurer - AGO App Planned System Maintenance 12 59% 20 12 8 20 0 0%

Treasurer - DelTax legacy application 0% 0 0 0 0 0

Treasurer - DevNet Planned System Maintenance 5 6% 80 5 75 80 0 0%

Treasurer - IVR Planned System Maintenance 13 100% 142 13 0 13 130 91% System Maintenance will be completed during OSupgrade.

Treasurer - Tax Bill Planned System Maintenance 24 100% 10 24 0 24 -14 -138% Update issues.

Treasurer - TOS Planned System Maintenance 158 84% 440 158 31 189 251 57% Planned TOS Web Application Updates notneeded.

2018-20 HR Finance Planned Maintenance & Upgrades

A.15




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Treasurer Coordination and Application Verification -TSN Updates

25 86% 28 25 4 29 -1 -4%

2018-20 Infrastructure & GIS Planned Maintenance &

FM Planned System Maintenance 0 100% 110 0 0 0 110 100% Changes to these systems will be done as part ofFM CAMS Expansion project.

Coordination and Application Verification - TSNPlanned Maintenance

24 44% 60 24 30 55 5 9%

CAMS Planned Maintenance Upgrades & Refreshes 101 29% 349 101 248 349 0 0%

Contract Negotiations 177 86% 310 177 28 205 105 34% Fewer hours needed to complete Azteca contractnegotiations.

GIS Ent Upgrade Web App Builder Applications 11 100% 100 11 0 11 89 89% Upgrade of Web App Builder was not performed asa version update was not available.

GIS Enterprise and CAMS Document Maintenance 123 71% 261 125 51 176 85 32% Positive variance due to descoping Geovisionmaintenance.

Orthoimagery Data Maintenance 118 41% 292 121 172 292 0 0%

CAMS Monthly State Zero and Basemap 2019 314 100% 461 314 0 314 148 32% Fewer hours needed to complete monthly dataprocess.

CAMS Monthly State Zero and Basemap 2020 105 42% 420 123 170 293 127 30% Fewer hours needed to complete.

Monthly Patch Deployment 84 84% 107 84 16 100 7 6%

Disaster Recovery Toolkit Updates 14 75% 19 14 5 19 0 0%

GIS Enterprise Scripts 51 93% 50 51 4 55 -5 -9%

2020 Annual GIS Enterprise Data Updates 161 52% 280 161 150 310 -30 -11%

2019 Incremental GIS Enterprise Data Maintenance 783 100% 721 783 0 783 -62 -9%

Road Commission Planned Maintenance 81 100% 100 81 0 81 19 19%

Parks & Rec Planned Maintenance 5 8% 60 5 55 60 0 0%

Mobile System Planned Maintenance 2 23% 10 2 8 10 0 0%

2017 SSL Certification 19 59% 33 19 13 32 2 5%

IT Disaster Recovery Drill (2 - one per year) 0% 246 0 0 0 246 100% Planning one DR exercise for this Master Plan.

2020 Incremental GIS Enterprise Data Maintenance 336 53% 721 384 340 724 -3 0%

2019 Annual GIS Enterprise Data Updates 141 100% 278 141 0 141 138 49% Fewer hours needed to complete annual GIS dataupdates.

US Census GIS Data Maintenance 184 99% 200 184 1 185 15 8%

GIS Enterprise Planned Maintenance 127 65% 275 128 69 196 79 29% Activities not being performed in this MP.


eHealth - Foods, Well Log Planned SystemMaintenance

106 100% 96 106 0 106 -10 -10%

A.16




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

eHealth - Foods/Foods Offline Planned SystemMaintenance

18 8% 210 18 215 233 -23 -11%


271 50% 660 272 269 541 119 18%

SSIS Upgrade 0% 60 0 30 30 30 50% Descoped effort - upgrade previously completed

SSL/PKI/COMODO Certificate Upgrade 129 87% 104 131 19 150 -47 -45% Significant increase in cert renewals due to manyapplications utilizing NGINX

Enterprise Systems Planned Maintenance/Upgrades 29 14% 250 29 176 204 46 18%

DR Toolkit & Document Management 91 89% 96 93 11 104 -8 -8%

IT Tools & Team Planned Maintenance 312 49% 451 324 333 657 -206 -46% Contract Mgmt and additional NGINXenvironments resulted in increased efforts

Browser/TLS Testing & Remediation 0% 38 0 27 27 11 29% Reduced usage due to limited changes withBrowser Standards and TLS Upgrades

OS & SQL/Oracle Planned Maint/Upgrades 976 100% 949 977 1 978 -29 -3%

IT Disaster Recovery 0% 148 0 0 0 148 100% Rescheduled to next MP- Hours descoped

WRC/HSD Planned Database Maintenance &Refreshes

50 50% 96 50 50 100 -4 -4%

WRC Planned Application System Maintenance 170 29% 1,161 181 444 625 536 46% Reduction in upgrade hours due to delayed Go-Live of new systems

ArcGIS Client Upgrade 439 100% 650 439 0 439 211 32% The effort to upgrade the custom desktop tools

BSA AWS Server Upgrade 602 27% 2,270 603 1,671 2,274 -4

was significantly lower than planned.

BSA Server OS Upgrade 25 100% 207 226 0 226 -19 -9%

CAMS 15.3 Cloud Upgrade Phase 2 2,260 93% 2,550 2,384 166 2,550 0 0%

CAMS 15.4 Cloud Upgrade Phase 3 248 37% 668 248 420 668 0 0%

GIS Enterprise Apps & Infrastructure Upgrade (DEV) 454 70% 740 495 212 707 33 4%

GIS Enterprise Upgrade 0% 960 0 960 960 0 0%

GIS Enterprise Upgrade Architecture Design 90 100% 312 238 0 238 74 24% The direction of the project changed from a fullupgrade and re-architecting in AWS to an on-prem,in place upgrade.

Out County GIS Data Maintenance 151 70% 220 155 65 220 0 0%

Upgrade DevNet Servers 339 100% 521 339 0 339 182 35% Less IT hours needed than planned.

Upgrade IVR Servers 726 65% 821 755 408 1,163 -342 -42% Planning next phase of the project.

Subtotals:

Allocation Changes

12,437 22,894 13,107 7,477 20,58464%

A.17

goisdzinskik

Typewritten Text

0%




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Allocation Changes

05/14/2019 2,274 hours allocated to BSA AWS Server Upgrade from Miscellaneous Resolution #12190.

09/25/2019 148 hours added to Upgrade IVR Servers from Upgrade DevNet Servers.

03/10/2020 40 hours added to Out County GIS Data Maintenance from additional CLEMIS agency funding.

A.18


Rev Start

Land Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

39,151 32,553

01 WRC Pontiac Water Metering System(Funded ) - CompleteD56611NP

16 16 17 100% 773 789 789 -16 -2% 10/03/16

10/03/16

10/22/18

08/29/18

02 WRC SCADA Ignition Implementation(Funded ) - CompleteD56611IG

75 75 64 100% 755 744 744 11 2% 08/08/16

08/08/16

02/25/20

03/16/20

03 Tax Management System Program2019-2020 (Funded )D98071TM

575 2,364 10/01/18 09/30/20

03A Tax Management System - Testing &Implementation (Funded ) - CompleteD95071TS

307 100% 1,955 2,156 2,156 -201 -10% 11/24/15

11/24/15

04/19/19

02/13/19

03B Tax Management System - Testing andImplementation II (Funded )D99071TS

1,699 85% 1,883 1,745 313 2,058 -174 -9% 04/11/19

04/11/19

09/11/20

03/30/20

03C Tax Management System - RemainingETC (Funded )D98071RE

04/01/20 08/26/20

Tax Management System Program2019-2020 Total

3,838 3,901 313 4,214

04 EH Enterprise Imp - AccelaImplementationD98162AI

2,075 2,075 1,540 75% 2,117 1,590 527 2,117 0 0% 07/18/18

07/18/18

11/18/20

11/17/20

05 WRC Soil Erosion Software Solution(Funded 1,087)D56611SE

648 740 699 97% 1,579 1,540 39 1,579 0 0% 09/22/16

09/22/16

05/30/20

05/30/20

06 Land Records and Super IndexReplacement RFP (Funded )D99214RD

376 313 93% 346 321 25 346 0 0% 10/07/19

10/07/19

04/27/20

04/27/20

07 WRC Hach WIMS Phase 2 (Funded )D58611HW

538 984 796 86% 1,303 1,119 179 1,298 5 0% 01/19/18

01/19/18

07/09/20

07/07/20

08 AAT Mandate Program Budget 2019-2020 (Mandate)D99125MB

1,226 2,434 1,653 68% 2,434 1,656 778 2,434 0 0% 10/11/18

10/01/18

09/30/20

09/30/20

09 OCHD Mandate Program Budget 2019-2020 (Mandate)D99162MP

700 700 91 13% 700 93 608 700 0% 11/09/18

10/01/18

09/30/20

09/30/20

10 FMO BMS - Implementation Phase 2(Funded )D19147BM

926 417 374 91% 434 396 39 435 0 0% 08/21/18

08/21/18

09/30/20

09/30/20

11 WRC Asset Optimization Phase III(Funded )D59611SZ

787 487 302 84% 471 303 59 362 109 23% 10/01/18

10/01/18

09/30/20

09/30/20

WRC did not request as manychanges as planned.

A.19


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

12 GIS Enterprise Program (2019-20)(Funded )D19182GB

7,208 7,208 2,268 54% 4,238 2,285 1,953 4,238 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

12A GIS Enterprise Roadshow Program(2019-20) (Funded )D19182RS

2,494 85% 2,970 2,520 450 2,970 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

GIS Enterprise Program (2019-20) Total 7,208 4,804 2,404 7,208

13 WRC Power Plan Upgrades (Funded )D59611PP

390 390 300 77% 390 300 91 391 -1 0% 04/25/19

04/25/19

09/30/20

09/30/20

14 WRC WMU Crew Scheduler (Funded )- CompleteD59611CS

929 74 74 100% 929 74 74 855 92% 01/02/19

01/02/19

08/15/19

04/02/20

A SaaS solution has beenobtained and does not requireany additional IT assistance.

15 WRC Development Budget 2019 - 2020(Funded )D59611D5

1,800 1,800 1,042 59% 1,800 1,057 744 1,800 0 0% 03/02/18

10/01/18

09/30/20

09/30/20

16 WRC Northstar Replacement Phase 1(Funded )D59611N1

3,962 898 46 5% 898 48 831 878 20 2% 01/13/20

01/13/20

09/30/20

09/30/20

17 RCOC Traffic Signal Management(Funded )D19182SM

682 682 53 8% 682 54 628 682 0 0% 12/06/18

12/06/18

10/26/20

09/24/20

18 WRC Website Standardization (Funded) - CompleteDE9611WR

389 445 445 100% 489 445 445 44 9% 10/30/18

10/30/18

07/29/19

07/19/19

19 BS&A Development Budget 2019-2020D99182DB

1,394 1,394 910 68% 1,398 954 444 1,398 0 0% 09/21/18

09/21/18

09/30/20

09/30/20

20 LAMS Rewrite ProgramD99182LP

3,066 3,066 10/29/18 12/08/20

20A LAMS Rewrite Requirements andDesign - CompleteD99182LM

270 100% 471 270 270 201 43% 10/29/18

10/29/18

04/12/19

04/12/19

Less time spent on therequirements definition anddesign than expected.

20B LAMS Rewrite - Server Migration &Development Phase 1D99182LD

862 58% 1,122 877 625 1,502 -380 -34% 03/12/19

03/12/19

08/10/20

02/06/20

Development taking longer thanplanned. Re-planning in process.

20C LAMS Rewrite - Remaining ETCD99182RE

0% 1,294 1,294 01/30/20 01/13/21

LAMS Rewrite Program Total 1,593 1,147 1,919 3,066

21 Property Gateway Road MapD19182PG

617 417 2 1% 2 415 417 08/12/19 03/10/21

A.20


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

22 Facilities Resource Planning SystemD19148RM

626 626 5 1% 6 620 626 02/03/20 09/10/20

23 FM CAMS ExpansionD10147CE

801 801 428 56% 808 455 353 808 0 0% 08/23/18

08/23/18

07/30/20

08/07/20

24 CAMS Enterprise Enhancements 2019-20D19182CE

1,000 800 677 93% 800 741 59 800 0 0% 10/18/18

10/01/18

09/30/20

09/30/20

25 Citizen Engagement Budget - Land LGDE9182CL

200 444 192 43% 444 192 252 444 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

26 Municipal Services IT ProgramTP8186MS

300 458 414 90% 458 414 44 458 0 0% 11/01/18

10/01/18

09/30/20

09/30/20

27 Land Enhancement BudgetsD99010EB

2,145 1,262 592 49% 1,262 620 642 1,262 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Land Sizing BudgetD99182SB

750 750 67 9% 750 67 683 750 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 34,659 23,828 12,695 36,52318,992

Open Requests

BS&A Cash Receipting Integration

D99182CI

598

CAMS Public Request Portal

D19182CP

892

Equalization Photo Automation

D99125PH

561

Equalization Property Split Workflow

D99125PS

802

FM Infrastructure Improvements

D10147IN

1,481

FMO BMS - 2021/22 ImplementationPhase 3

D10147BM

509

A.21


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

Mobile Assessment Data Collection

D99125DC

992

WRC NorthStar Replacement Phase 2

D59611N2

3,064

Allocation Changes

01/25/19 1,651 hours added to WRC NorthStar Replacement Phase 2 in open requests from WRC NorthStar Replacement Phase 1.

04/10/19 148 hours added to WRC Hach WIMS Phase 2 from Miscellaneous Resolution #17325.

04/22/19 1,789 hours added to Tax Management System Program from Treasurer's funding.

04/22/19 611 hours added to WRC NorthStar Replacement Phase 2 in open requests from WRC NorthStar Replacement Phase 1.

04/29/19 100 hours added to WRC Website Standardization from Citizen Engagement Budget - Land LG.

05/08/19 308 hours added to Municipal Services IT Program from Genesee County funding.

06/19/19 338 hours moved from WAS/Equalization within Land Enhancement Budgets to AAT Mandate Program Budget 2019-2020.


07/31/19 300 hours added to Citizen Engagement Budget - Land LG from eGov Citizen Engagement Budget - IT.

08/06/19 44 hours returned to Citizen Engagement Budget - Land LG from WRC Website Standardization positive variance.

09/11/19 855 hours returned to WRC funding from WRC WMU Crew Scheduler positive variance.

09/11/19 40 hours added to WRC Soil Erosion Software Solution from Miscellaneous Resolution #17325.

09/25/19 50 hours added to WRC Hach WIMS Phase 2 from WRC funding.

09/27/19 376 hours allocated to Land Records and Super Index Replacement RFP from ROD Automation fund.

10/07/19 509 hours moved to the 2021-2022 Master Plan, FMO BMS - 2021/22 Implementation Phase 3, from FMO BMS - Implementation Phase 2.

11/13/19 300 hours removed from WRC Asset Optimization Phase III funding due to project descope.

12/04/19 248 hours added to WRC Hach WIMS Phase 2 from WRC funding

01/28/20 200 hours added to CAMS Enterprise Enhancements 2019-20 from Property Gateway Road Map.

01/28/20 992 hours added to unallocated from moving Mobile Assessment Data Collection to open requests.

01/28/20 598 hours added to unallocated from moving BS&A Cash Receipting Integration to open requests.

A.22


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

01/28/20 1,590 hours unallocated.

01/28/20 350 hours added to Land Sizing Budget from unallocated.

01/28/20 870 hours added to AAT Mandate Program Budget 2019-2020 from unallocated.



03/04/20 52 hours added to WRC Soil Erosion Software Solution from WRC funding.

04/16/20 892 hours returned to CAMS funding from moving CAMS Public Request Portal to Open Request.

A.23

eGovernment Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate



19 83% 21 19 4 23 -2 -10%


13 70% 32 13 5 18 14 43% Verification effort less then expected.

eComm Patch Deployment Coordination &Testing(DB,Web,MS)

44 72% 108 44 17 61 47 44% Patch testing taking less time then expected.

PCI Scans - Quarterly Scans and Review of Results 257 81% 261 259 60 319 -58 -22% Scanning process and remediation is taking longerthan expected.

eComm Browser Compatibility Testing 1 10% 48 1 9 10 38 79% Browser testing taking less time then expected.

PCI Scans - Annual and Semi-Annual Scans andReview of Results

69 83% 48 71 15 85 -37 -78% Scanning process is taking longer then expected.

eComm Disaster Recovery 2019 0% 48 0 0 0 48 100% Planning one DR exercise for this Master Plan.

eComm Disaster Recovery FY 2020 0% 48 0 0 0 48 100% DR testing has been moved to the next MP.

2018-20 eGovernment Planned Maintenance &


31 91% 30 31 3 33 -3 -12%

Contract Renewals 60 74% 214 61 22 83 132 62% Actual effort less than planned for each contract.

Patch Deployments 152 74% 120 152 54 206 -86 -71% Binding application required more often and takinglonger to run than planned.

Web Services Planned Maintenance 125 95% 206 125 7 132 74 36% Manual sync process no longer required.

Update Documentation 107 41% 270 109 159 267 3 1%

IT Disaster Recovery 0% 50 0 0 0 50 100% DR exercises rescheduled for this Master Plan.

Web Server Planned Maintenance 45 76% 79 45 14 58 21 26% Cert renewal effort less than planned.

Oracle 12x Upgrade 511 100% 757 727 0 727 31 4%

PCI - Yearly Update (2018) 294 100% 499 412 0 412 87 17%

PCI - Yearly Update (2019) 450 100% 448 450 0 450 -1 0%

PCI - Yearly Update (2020) 91 28% 458 128 330 458 0 0%

Upgrade Website Framework 766 100% 1,517 766 0 766 751 50% Revising project strategy, remaining work will beincluded in the Content Mgmt System StrategicPlanning project.

Subtotals:

Allocation Changes

11/01/2018 PCI Yearly Update 2019 (458 hours) and PCI Yearly Update 2020 (458 hours) moved from Finance/Admin Leadership Group.

3,033 5,262 3,410 698 4,10783%

A.24


Rev Start

eGovernment Services Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

37,399 24,734

01 Electronic Information Technology (EIT)Program Budget - CompleteDE9182EI

200 5 5 100% 200 5 5 196 98% 11/09/18

10/01/18

09/30/20

09/30/20

Change in strategy. Will evaluateafter Content ManagementSystem Strategic Planning.

02 Citizen Engagement Budget - ITDE9182CE

8,600 7,350 4,416 60% 7,350 4,422 2,928 7,350 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

03 G2G Enhancement Search and HelpPhase 2 - CompleteDJ7182S2

766 692 692 100% 1,883 1,876 1,876 7 0% 01/16/18

01/16/18

02/20/19

02/25/19

04 eCommerce Redesign ProgramDJ8182PG

2,244 5,946 12/11/17 07/20/22

04A eCommerce Redesign - 2nd GenProgram Planning - CompleteDJ9182SG

616 100% 600 616 616 -16 -3% 01/25/19

01/25/19

07/08/19

05/20/19

04B eCommerce Redesign - RefundRequirements & Design - CompleteDJ8182RD

599 100% 793 599 599 194 24% 12/17/18

12/17/18

12/30/19

12/16/19

The requirements and designactivities completed moreefficiently than estimated.

04C eCommerce Redesign - OLP ServerMigration - CompleteDJ9182OP

354 100% 751 354 354 397 53% 07/22/19

07/22/19

02/04/20

03/16/20

Automated test scripts and pre-production prep work enabledsignificant efficiencies in thetesting and implementionprocess.

04D eCommerce Redesign - Refund (Part 2)DJ8182R2

131 7% 1,858 131 1,700 1,830 28 1% 11/06/19

11/06/19

12/28/20

08/21/20

04E eCommerce Redesign (Phase 2) - EAFDJ9182RE

69 5% 1,485 69 1,361 1,430 54 4% 12/10/19

12/10/19

02/23/21

09/22/20

04F eCommerce Redesign - Shop MigrationDJ0182SM

67 4% 1,901 86 1,815 1,901 0 0% 01/03/20

01/03/20

03/12/21

03/12/21

04G eCommerce Redesign - Remaining ETCDJ9182ET

01/01/20 09/30/20

eCommerce Redesign Program Total 7,388 1,853 4,877 6,730

05 G2G Enhancement Online Payments -CompleteDJ8182OP

4,122 420 420 100% 4,488 786 786 3,702 82% 06/20/18

06/20/18

01/24/19

04/29/20

Decision was made not tocomplete the project and utilizethe remaining hours for theeCommerce Redesign program.

06 Content Management System StrategicPlanningDE9182CS

824 324 0% 324 324 07/01/20 01/15/21

A.25


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

07 G2G Program DevelopmentDJ8182GD

700 700 399 57% 700 401 299 700 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

08 G2G Program ManagementDJ8182PM

1,000 1,000 639 64% 1,000 644 356 1,000 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

09 G2GCS Participant DevelopmentBudgetTT8186PD

1,500 814 658 81% 814 662 152 814 0 0% 10/02/18

10/02/18

09/30/20

09/30/20

10 G2GCS Participant ImplementationBudgetDJ8182PI

2,500 1,500 1,257 84% 1,500 1,266 234 1,500 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

11 G2G Cloud Solutions Marketing BudgetTT8186CM

565 308 246 81% 308 250 58 308 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

12 G2G Marketplace Marketing BudgetTT8186MP

2,020 897 588 66% 897 594 303 897 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

13 G2G Marketplace VendorImplementation BudgetTT8186VI

900 348 237 70% 348 245 104 348 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

14 County Recognition and InitiativesDE9182CR

2,100 2,100 1,953 93% 2,100 1,953 147 2,100 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

15 Employee Engagement BudgetDE9182EE

300 450 335 74% 450 335 115 450 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

16 eGovernment Program DevelopmentDE9182PD

1,200 600 204 34% 600 204 396 600 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

17 G2G Marketplace WebsiteStandardization - CompleteDE9182MW

562 656 656 100% 562 656 656 -94 -17% 01/03/19

01/03/19

09/25/19

08/28/19

18 PCI Enhancement BudgetDJ8182EB

300 100 77 77% 100 77 23 100 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

eGovernment Sizing BudgetDE9182SB

520 524 27 5% 524 27 497 524 0 0% 02/07/19

10/01/18

09/30/20

09/30/20

Totals 31,212 16,255 10,812 27,06714,640

Open Requests

A.26


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

G2G Enhancement Shopping Cart

DJ8182SC

3,962 100% 4,082 120 0 120 3,962 97% 07/02/18

07/02/18

09/27/18

09/30/20

Project has been postponed.

G2G PCI Zone Expansion

DJ8182FH

452

Social Media Management Platforms &Organization

DE9182SM

1,415

Allocation Changes

02/26/19 74 hours added to eGovernment Sizing Budget from G2G Enhancement Search and Help Phase 2 positive variance.

04/10/19 1,100 hours moved to Courts Laserfiche GovCloud Migration from G2GCS Participant Development Budget (200), G2G Marketplace Marketing Budget (700), and PCI EnhancementBudget (200).

06/26/19 257 hours added to G2G Marketplace Marketing Budget from G2G Cloud Solutions Marketing Budget.

07/03/19 3,702 hours added to eCommerce Redesign Program from G2G Enhancement Online Payments positive variance.

07/15/19 647 hours removed from the Master Plan due to cancellation of Livingston County Website Standardization (funded).

07/31/19 600 hours moved to Courts (200 hours), Land (300 hours) and CLEMIS (100 hours) Citizen Engagement Budgets from Citizen Engagement Budget - IT.

10/02/19 94 hours added to G2G Marketplace Website Standardization from G2G Marketplace Marketing Budget.

10/29/19 500 hours moved to Finance/Admin MP Activity Executive Rebranding from Citizen Engagement Budget - IT.

01/16/20 150 hours added to Employee Engagement Budget from Citizen Engagement Budget - IT.

01/16/20 195 hours added to unallocated from Electronic Information Technology (EIT) Program Budget.

01/16/20 500 hours added to unallocated from Content Management System Strategic Planning.

01/16/20 200 hours added to eGovernment Sizing Budget from unallocated.


01/16/20 495 hours moved to Internal Services MP Activity O365 Program 2019-2020 from unallocated.

02/05/20 114 hours added to G2GCS Participant Development Budget from G2G Marketplace Marketing Budget.

A.27

Internal Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 IS PMO Planned Maintenance and Upgrades

Clarity Database Cleanup 0% 50 0 0 0 50 100% Descoped effort.

IT Professional Services RFP 75 100% 75 0 75 -75


40 69% 50 41 18 59 -9 -17%

Disaster Recovery 2018 0% 9 0 0 0 9 100% DR rescheduled to October 2020.

2018-20 IS Service Center Planned Maintenance and

Coordination & Application Verification -Network/Security/SA Planned Maintenance

80 82% 55 80 18 98 -43 -77% Telesoft upgrade to Oracle v12 DB took longerthan expected.

Service Center - Disaster Recovery 2019 0% 14 0 0 0 14 100% OCIT will not have a DR exercise in the currentMaster Plan.

Telesoft - Disaster Recovery 2019 0% 14 0 0 0 14 100% OCIT will not have a DR exercise in the currentMaster Plan.

Service Center - Disaster Recovery 2020 0% 14 0 0 0 14 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

Telesoft Disaster Recovery 2020 0% 14 0 0 0 14 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

Handheld Device Upgrade - October 2018 - March2019

137 100% 120 137 0 137 -17 -14%

Handheld Device Upgrade - April 2019- September2019

137 100% 120 137 0 137 -17 -14%

iTunes Updates 7 100% 7 0 7 -7

iPhone 5/6 | iPad Upgrades 64 100% 65 64 0 64 1 1%

VzW CDMA Upgrades 31 100% 31 0 31 -31

Handheld Device Upgrade - October 2019 - March2020

115 100% 120 115 0 115 6 5%

Handheld Device Upgrade - April 2020 - September2020

2 5% 120 6 115 120 0 0%

Wireless Svcs RFP Process 0% 20 0 20 20 0 0%

Inventory Mgmt - Stock Room, Cage, IT DC,Farmington DC, Radio - 2018-19 Annual Audit

231 84% 150 231 43 274 -124 -83% Audit process & follow up took longer thananticipated.

Inventory Mgmt - Stock Room, Cage, IT DC,Farmington DC, Radio - 2020 Annual Audit

19 15% 150 19 112 131 19 13%

SC CO Updates - Server COs 4 58% 4 3 6 -6

Telesoft Patches 0% 100 0 0 0 100 100% Vendor will not be releasing any patches for ourversion of the product.


Versal Code Template Upgrade 13 100% 385 13 0 13 372 97% Descoped Effort

A.28

Internal Services LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Clarity 15.6.1 Upgrade 285 100% 304 285 0 285 19 6%

Clarity 15.7.1 Upgrade 191 87% 375 196 30 225 150 40% Upgrade took less hours than originally planned.

ITPSRS Remediation 166 100% 386 364 0 364 22 6%

Service Center v17.1 Upgrade 1,305 95% 1,271 1,313 63 1,376 -105 -8%

Telesoft Move to ms2016 Servers 233 100% 372 233 0 233 139 37% Fewer hours needed than planned.

Telesoft Upgrade to Connect 14 34% 0 14 27 40 -40

Subtotals:

Allocation Changes

10/31/2019 45 hours allocated to Telesoft Move to ms2016 Servers from ITPSRS Remediation positive variance.

10/31/2019 327 hours allocated to Telesoft Move to ms2016 Servers from Clarity Upgrade.

3,146 4,278 3,362 447 3,80988%

A.29


Rev Start

Internal Services Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

13,369 10,027

01 IT HR InitiativesDH8181HR

300 300 19 7% 300 21 279 300 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

02 IT Department InitiativesDH0181DI

500 490 202 47% 455 213 242 455 0 0% 02/14/19

10/01/18

09/30/20

09/30/20

03 SC Communications CO ServicesDR9181CO

525 525 308 59% 525 308 217 525 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

04 O365 Program 2019-2020DE9182OP

4,286 4,693 06/25/18 09/30/20

04A O365 Program ManagementDE9182PM

500 100% 880 500 3 502 378 43% 10/03/18

10/01/18

09/30/20

09/30/20

Currently replanning project.

04B O365 Implementation Services RFP -CompleteDE8182IM

89 100% 395 158 158 237 60% 06/25/18

06/25/18

12/21/18

12/27/18

Positive variance is due to lowerresponse to RFP than expected.

04C O365 Enhancement BudgetDE9182EB

9 100% 500 9 9 491 98% 11/12/19

10/01/18

09/30/20

09/30/20

Variance due to project delay andless enhancements required thanplanned.

04D O365 Implementation - Phase 2 & 3 -CompleteDE9182IM

653 100% 669 653 653 16 2% 12/05/18

12/05/18

07/29/19

07/30/19

04E O365 Implementation - Phase 4 & 5DE9183IM

2,783 85% 3,416 2,916 500 3,416 0 0% 04/09/19

04/09/19

06/26/20

06/24/20

04F O365 Implementation - Phase 6 & 7DE9184IM

24 100% 24 24 06/27/19 10/02/20

04Z O365 Remaining ETCDE9182RE

03/31/20 09/30/20

O365 Program 2019-2020 Total 5,860 4,260 503 4,763

05 Time Tracker System Replacement -CompleteDH7181TT

353 363 363 100% 477 441 441 36 7% 07/26/17

07/26/17

03/27/19

02/28/19

06 Disaster Recovery ToolkitImprovementsDR8181DR

2,170 871 153 19% 871 153 654 807 64 7% 02/07/19

02/07/19

12/01/20

01/13/20

07 Project Management ProgramDevelopmentDH9181PD

785 785 291 37% 785 291 494 785 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.30


Rev Start

Internal Services Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

08 Service Center Program DevelopmentDR8181SP

2,000 750 222 64% 750 223 127 350 400 53% 02/11/19

10/01/18

09/30/20

09/30/20

Several activities were descopeddue to key resources beingreassigned to higher priorityprojects.

09 Application Development BudgetD59182AD

1,500 300 17 6% 287 17 270 287 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

09A TFS Upgrade - CompleteD58182TU

13 100% 745 683 683 62 8% 01/15/18

01/16/18

10/09/18

09/27/18

Application Development Budget Total 1,032 700 270 970

10 Internal Services Enhancement BudgetDR9010EB

850 850 304 36% 850 304 546 850 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

COVID-19 ITDH9181DI

4,111 100% 490 5,914 5,914 -5,424 -1,107% 10/14/19

10/01/18

09/30/20

09/30/20

IT Staff time spent on COVID-19Pandemic.

Internal Services Sizing BudgetDH9181SB

100 100 0% 100 100 100 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 12,495 12,827 3,433 16,26010,060

Open Requests

Data Analysis Strategy &Implementation

DH9181DA

500

Allocation Changes

01/16/19 10 hours added to Time Tracker System Replacement from IT Department Initiatives.

04/10/19 500 hours moved to Laserfiche GovCloud Migration from Application Development Budget.

05/16/19 88 hours removed from O365 Program 2019-2020 to purchase Metalogix license.

01/16/20 495 hours added to O365 Program 2019-2020 from eGov Master Plan Activity unallocated.

A.31

Technical Systems LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2008 Server MS Remediation 376 84% 451 379 72 451 0 0%

2018-20 DBA Planned Maintenance & Upgrades


54 83% 50 54 11 65 -15 -30% Additional security-related verification based onapplication needs.


88 75% 110 88 29 117 -7 -7%

Disaster Recovery Toolkit Updates 241 78% 250 266 73 338 -88 -35% Increased DR Toolkit updates due to automatingthe installation of patches.

DBA - IT Disaster Recovery 2018-2019 0% 85 0 0 0 85 100% DR Testing postponed to 2nd year of plan

DBA - CLEMIS Disaster Recovery 2018-2019 0% 65 0 0 0 65 100% DR Testing postponed to 2nd year of plan

DBA - CLEMIS Disaster Recovery 2019-2020 0% 65 0 0 0 65 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

DBA - IT Disaster Recovery 2019-2020 0% 85 0 0 0 85 100% OCIT will not have a 2nd DR exercise in thecurrent Master Plan.

DBA General Planned Maintenance 24 70% 30 24 10 34 -4 -12% More hours needed than planned.

SQL Server Service Pack Deployments 2018-2019 124 100% 240 124 0 124 116 48% A decreased number of applicable SQL patchdeployments were made available during thisperiod.

SQL Server Service Pack Deployments 2019-2020 37 18% 240 39 175 214 26 11%

Oracle Patch Set Deployments 2018-2019 69 100% 80 69 0 69 11 14%

Oracle Patch Set Deployments 2019-2020 28 47% 80 33 38 71 9 12%

Vendor Contracts and Maintenance & SupportRenewals

105 84% 110 107 21 128 -18 -16%

Oracle New Release Preparation 278 71% 189 278 114 392 -203 -107% Oracle 12c support expiration requires unplanned19c upgrade

Oracle Grid Control Upgrade 178 64% 278 178 101 279 -1 0%

SQL Server New Release Preparation 236 73% 310 245 90 334 -24 -8%

SSIS New Release Preparation 97 62% 190 97 59 156 34 18%

Database Scheduled Maintenance 2018-2019 67 100% 150 67 0 67 83 55% Less scheduled maintenance than originallyplanned due to increased support requests.

Database Scheduled Maintenance 2019-2020 27 21% 153 28 104 132 21 14%

2018-20 Enterprise Architecture Planned Maintenance

Envision IT - PMU 7 25% 29 7 22 29 0 0%

2018-20 Network Services Planned Maintenance and


0% 0 0

OakNet Upgrade Maintenance 2018-2020 1,493 100% 1,140 1,493 0 1,493 -353 -31% Data Center Tenant, Power Distribution andLAN/WAN closet scheduled maintenance

A.32




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

requirements exceeded expectations for effortlevel.

SEP-Security Device/System Maintenance - 2018-2020

336 94% 740 343 23 367 374 50% Checkpoint software upgrades were reduced dueto maturity of software product, less effort thananticipated was required to maintain theCheckpoint scheduled maintenance effort.

IT Disaster Recovery 2018-2020 0% 150 0 0 0 150

Equipment Maintenance Renewal - 2018-2020 1,415 96% 1,041 1,422 54 1,476 -435

100% Disaster Recovery moved to 2021-22 Master Plan

-42% Multiple complex contract renewals requiring

RFPsor BoC approval was required increasing the effortlevel to support this scheduled maintenanceactivity.

2018-20 SEP Planned Maintenance and Upgrades

FireEye PMU 39 85% 42 39 7 46 -4 -10%

AD Audit PMU 3 21% 42 3 10 12 30 71% Move to a vendor-managed monitoring service.

Pen Test Tools PMU 28 50% 72 28 28 56 16 22% Revised estimates based on recent plannedupgrades of the tool.

ObserveIT PMU 0% 24 0 14 14 10 42% Revised estimates based on recent plannedupgrades of the tool.

2018-20 Server Administration Planned Maintenance

BSN - SA team Services 922 64% 2,183 938 529 1,466 717 33% DR test rescheduled outside PMU dates.

INF - Infrastructure Services 1,105 67% 1,932 1,139 573 1,712 220 11%

SYS - System Support Services 1,560 75% 1,965 1,590 541 2,131 -166 -8%

APP - Application Support Services 1,401 83% 1,455 1,417 290 1,707 -252 -17%

IAM - IAM & Messaging Services 136 54% 295 142 120 262 33 11%

2018-20 Workstation Services Planned Maintenance

Printer Replacement 0% 367 0 367 367 0 0%


2 29% 7 2 5 7 0 0%


0% 16 0 16 16 0 0%

Workstation Services Administrative Services 375 84% 375 382 73 454 -79 -21% Additional hours needed for ContractRenewals/RFPs.

Operating System/Application Software Upgrades(Major Version Upgrades)

464 42% 1,211 468 636 1,104 107 9%

Operating System/Application Software Updates(Minor Version Updates)

288 37% 676 293 490 783 -107 -16%

Windows Operating System Server Upgrades 18 21% 70 18 67 85 -15 -21% Server upgrade required additional time/resources.

Hardware Maintenance 581 47% 1,300 589 660 1,249 51 4%

A.33




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

Workstation Services Disaster Recovery Services 45 55% 170 46 38 84 86 51% Removed Hours for DR2019

2019 Workstation Replacement Phase 1 3,851 100% 4,323 3,851 0 3,851 472 11%

2019 Workstation Replacement Phase 2 4,670 100% 4,882 4,670 0 4,670 212 4%

2019 Workstation Replacement Phase 3 1,733 100% 2,192 1,733 0 1,733 459 21% Needed less hours than originally planned.

Network Equipment Cabinet Replacement 0% 1,009 0 0 0 1,009 100% Project will be part of an overall Data CenterOptimization project.

OC Account Admin Tool 2018 Upgrade 86 100% 230 224 0 224 6 3%

Workstation Replacement 0% 3,156 0 0 0 3,156 100% Efficiencies gained through process improvements.

Subtotals: 22,584 34,305 22,910 5,457 28,36681%

A.34


Rev Start

Technical Systems Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

55,766 60,275

01 Identity Access Management VendorSelect - CompleteTT6186IA

9 9 9 100% 905 905 905 0 0% 08/15/16

08/15/16

10/29/18

11/09/18

02 Customer Change Order ServicesTN9186CO

13,557 13,557 10,023 76% 13,555 10,118 3,112 13,230 325 2% 10/01/18

10/01/18

09/30/20

09/30/20

03 UCC Voice Change Order ServicesTP9186CO

1,075 1,255 965 77% 1,255 968 287 1,255 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

04 Server Admin Change Order ServicesT69186CO

6,905 6,905 4,457 73% 6,905 4,564 1,683 6,247 658 10% 10/01/18

10/01/18

09/30/20

09/30/20

05 Network Services Change OrderServicesTP9186CH

1,040 1,190 1,065 88% 1,190 1,076 153 1,229 -39 -3% 10/01/18

10/01/18

09/30/20

09/30/20

06 Building Program 2019-20TP8186FM

1,150 1,150 600 53% 1,150 607 543 1,150 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

07 SEP - Program 2019-2020TS8186SP

9,473 9,473 4,368 47% 9,340 4,456 5,017 9,473 -134 -1% 10/01/18

10/01/18

10/06/21

09/30/20

08 Papercut ImplementationTN9186PI

584 181 27% 584 181 486 666 -82 -14% 09/04/19

09/04/19

11/09/20

01/30/20

09 Cloud Program 2019 - 2020TT8186CL

5,782 5,955 10/02/17 12/23/20

09A Cloud Program Management 2019-20TT9186CP

1,096 85% 1,300 1,101 199 1,300 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

09B Cloud AD - CompleteTT6186AD

46 100% 1,326 1,197 1,197 129 10% 12/04/17

12/04/17

10/16/18

10/10/18

09C Cloud Streams - CompleteTT8186CS

135 100% 575 592 592 -17 -3% 12/13/17

12/13/17

01/25/19

01/11/19

09D Cloud Network ConnectTT6186NC

1,484 91% 2,190 1,986 199 2,185 5 0% 10/02/17

10/02/17

07/21/20

05/31/20

09E Cloud Refresh - CompleteTT8186CR

100% 1,122 335 335 787 70% 03/05/18

03/05/18

01/31/19

01/10/19

Several elements for refresh willbe determined in the Cloud GovCloud project.

09F Cloud DNS - CompleteTT8186DN

113 100% 447 255 255 192 43% 01/02/18 01/18/19 There were efficiencies gainedthrough the planning and

A.35


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

01/02/18 02/07/19 implementation deliverables.

09G GovCloud - Managed FirewallImplementation - CompleteTT8186CP

155 100% 549 290 290 259 47% 07/02/18

07/02/18

09/10/19

09/27/19

The product implementation is notrequired per CJIS compliance.

09H GovCloud - Security ToolsImplementation - CompleteTT8186ST

626 100% 955 626 626 329 34% 10/25/18

10/25/18

10/11/19

10/02/19

The positive variance is a result ofthe vendor performing theconfiguration.

09I Cloud OptimizationTT9186CO

0% 573 573 08/03/20 12/04/20

09J Cloud Gov Cloud - CompleteTT9186GC

1,320 100% 1,446 1,421 1,421 25 2% 09/10/18

09/10/18

08/02/19

07/31/19

09K Cloud Remaining ETCTT8186RE

0% 7 7 01/01/20 09/30/20

Cloud Program 2019 - 2020 Total 9,910 7,804 978 8,781

10 UCC2 Program 2019-2020 (Funded )TP8186PG

2,151 9,320 12/05/17 02/01/21

10A UCC2 - Program Management (Funded)TP8186PM

203 74% 400 297 103 400 0 0% 02/05/18

02/05/18

08/28/20

08/28/20

10B UCC2 - Network Replace Design - POC- Pilot (Funded ) - CompleteTP8186ND

387 100% 922 913 913 10 1% 12/05/17

12/05/17

03/15/19

03/18/19

10C UCC2 - VoIP Vendor Selection (Funded) - CompleteTP8186V2

366 100% 705 699 699 7 1% 01/02/18

01/02/18

09/20/19

09/20/19

10D UCC2 - Network Replace Imp - Non-CLM (Funded ) - CompleteTP9186NR

1,980 100% 1,982 1,980 1,980 2 0% 11/26/18

11/26/18

11/07/19

12/09/19

10E UCC2 - Network Replace Imp - CLEMISSites (Funded )TP9186CS

940 88% 965 944 133 1,077 -112 -12% 07/30/19

07/30/19

06/18/20

04/27/20

10F UCC2 - VoIP Detail Design (Funded )TP9186V1

824 80% 1,124 938 238 1,176 -52 -5% 05/15/19

05/15/19

05/01/20

05/01/20

10G UCC2 - VoIP Telephone Billing Analysis(Funded )TP9186VT

22 15% 22 122 144 11/18/19 04/21/20

10H UCC2 - Wireless Expansion - Survey(Funded )TP9186WS

20 42% 27 37 64 08/23/19 04/13/20

A.36


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

10I UCC2 Phase 2 - Remaining ETC(Funded )TP7186RE

0% 3,810 3,810 05/01/20 09/30/20

UCC2 Program 2019-2020 Total 6,098 5,819 4,444 10,262

11 IAM Program (Funded )TT9186PG

4,275 10/03/16 10/31/29

11A IAM Implementation - Design (Funded )- CompleteTT9186I1

478 100% 537 478 478 59 11% 12/04/18

12/04/18

05/10/19

05/16/19

11B IAM Implementation - Phase 1 (Funded) - CompleteTT9186P1

1,323 100% 1,358 1,323 1,323 35 3% 05/01/19

05/01/19

11/15/19

11/20/19

11C IAM Implementation-App Integration(Funded )TT9186P2

1,048 58% 1,988 1,137 831 1,967 20 1% 11/18/19

11/18/19

07/17/20

07/07/20

11D IAM Program Remaining ETC (Funded )TT9186IA

0% 507 507 06/01/20 09/30/20

IAM Program Total 3,883 2,938 1,338 4,275

12 Enterprise Architecture ProgramTT9186EA

4,940 4,464 2,801 64% 4,464 2,843 1,621 4,464 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

13 PDF Document Management Strategy- CompleteTN8186AR

1,200 185 185 100% 1,200 185 185 1,015 85% 11/19/18

11/19/18

04/24/19

01/23/20

A decision was made to renewthe contract under new terms.

14 SAM - License & Compliance -CompleteTT8186LC

318 149 149 100% 340 203 203 138 40% 08/22/18

08/22/18

01/04/19

01/08/19

Efficiences gained from workingwith the vendor.

15 Fiber Asset Management Software andServicesTP9186FM

701 701 148 21% 701 150 551 701 0 0% 04/19/19

04/19/19

09/10/20

08/25/20

16 Technical Systems & NetworkingEnhancement BudgetsT39010EB

1,025 503 302 67% 503 339 164 503 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

17 CTO Technology PlanningTT9186CT

400 200 88 47% 200 93 107 200 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

TSN Sizing BudgetTP9186SB

400 400 0% 400 400 400 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

Totals 62,583 43,246 20,884 64,13037,903

A.37


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Open Requests

Configuration Management POC

T68186CM

1,051

Data Center Facility Optimization

TO8186DC

550

EA CJIS Compliance Handbook andPolicies

TT9186CJ

518

EA e-Signature (DocuSign)

TT9186ES

925

Network Services Test Environment

TP9186TE

770

Powershell Scripting– Server On-premand Cloud

T68186PS

1,826

Allocation Changes

12/12/18 762 hours added to UCC2 Program 2019-2020 from adjusted bill rate.

12/13/18 3,500 hours allocated to IAM Program from Miscellaneous Resolution #18357.

01/16/19 169 hours moved to TSN Support & Maintenance 2019-20 Problem Management from SAM - License & Compliance positive variance.

04/23/19 6,407 hours added to UCC2 Program 2019-2020 from Miscellaneous Resolution #19037.

04/29/19 775 hours added to IAM Program from Miscellaneous Resolution #18357.

05/07/19 1,015 hours added to unallocated from PDF Document Management Strategy positive variance.


08/07/19 180 hours added to UCC Voice Change Order Services from unallocated.

08/07/19 150 hours added to Network Services Change Order Services from unallocated.


09/24/19 208 hours added to unallocated from Technical Systems & Networking Enhancement Budgets.

A.38


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes


09/24/19 200 hours added to TSN Sizing Budget from unallocated.

09/24/19 584 hours allocated to Papercut Implementation from unallocated.

09/24/19 109 hours added to Cloud Program 2019 - 2020 from unallocated.

03/04/20 64 hours added to Cloud Program Management 2019-20 from Technical Systems & Networking Enhancement Budgets.

A.39

CLEMIS LG Planned Maintenance & Upgrades 2019-2020



10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 CLEMIS Support Services Planned

IT Disaster Recovery 0% 40 0 40 40 0

CLEMIS Oak Video PMU 89 83% 120 91 18 109 11

0%

9%

WinTox Upgrade 27 80% 10 27 7 33 -23 -231% More hours were needed because of the P-V moveoff the 2008 servers as well as the applicationupgrade

Aramark - Upgrade 63 77% 10 67 20 87 -77 -771% More hours were needed because of the P-V moveoff the 2008 Servers as well at the applicationupgrade.

Watchguard Upgrade 52 81% 60 52 13 65 -5 -8%

OCSO Helicopter System 4 35% 10 4 7 10 0

Foray Upgrade 62 100% 39 62 0 62 -23

0%

-59% More hours required because upgrade alsoincluded P-V of the 2008 Servers as well as theupgrade of the application.

StacsDNA Upgrade 19 53% 40 19 17 35 5

STRmix Upgrade 0% 10 0 0 0 10

GMIDX Upgrade 0% 10 0 0 0 10

12%

100% No Upgrade was needed, Project was closed.

100% No upgrade was needed and project was closed.

Guard1Plus Upgrade 4 68% 11 8 4 11 0 0%

JusticeTrax Upgrade?LIMS 38 87% 40 39 6 45 -5

Vines Upgrade 7 29% 68 12 28 39 29

OCSO IMACS Planned System Upgrade 212 81% 340 214 50 265 75

OCSO IMACS Report Generation 43 74% 40 43 15 58 -18

-13%

43% Waiting for State of Michigan to start project.

22% Waiting for Vendor to provide information

-45% More new reports have been requested than

JICS Upgrade 7 11% 68 7 52 58 10

expected.

15%

LPR Upgrade 20 100% 20 20 0 20 0 0%

2018-20 FRMS/Biometric Apps Planned Maint and

BOMGAR Planned Upgrades 65 77% 25 65 19 84 -59 -237% More hours required than anticipated.

KACE Planned Upgrades 2 100% 20 2 0 2 18


5 17% 33 5 21 26 7

90% Less hours required than anticipated.

21% Less hours required than anticipated.

CLEMIS CFIRS Planned System Maint 17 12% 280 17 124 141 140

CLEMIS FRMS Planned System Maint 0% 20 0 0 0 20

50% Less hours required than anticipaed.

100% Upgrade not needed as a new system is in place.

Microsoft Patch Deployment 41 43% 180 41 55 96 84 47% Less hours required than anticipated.

IT Disaster Recovery 0% 20 0 0 0 20 100% DR Test performed during Data CenterOptimization Project.Less hours required than anticipated.

A.40




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

IT Disaster Recovery Toolkit Updates 48 68% 160 48 23 71 89 56% Less hours required than anticipated.

Database Patch Deployment 147 82% 180 147 32 179 1 1%

Bio DB Planned Maintenance 172 61% 362 172 109 281 81 22% Less hours required than anticipated.

McAfeee Patch Deployment 218 87% 242 222 34 255 -14 -6%

BigFix Planned Maintenance 21 29% 21 52 74 -74

AFIS/Livescan Planned Upgrades 313 98% 130 357 7 363 -233 -180% More hours needed than originally planned forPOC.

CLEMIS Mugshot Planned System Upgrade 179 70% 247 180 77 257 -10 -4%

Netmotion Mobility Planned System Upgrade 64 86% 63 64 10 74 -11 -17%

Mobile Planned System Upgrade 381 96% 250 389 15 404 -154 -62% More hours than originally planned for.

LEIN-CORE Planned System Upgrade 118 58% 80 118 84 202 -122 -153% 3 SQL Server Upgrades to be included in PM&U.

Server Clean Up 41 100% 41 0 41 -41 3 SQL Server Upgrades to be included in PM&U.

License Plate Reader (LPR) Upgrade on MDCs 0% 45 0 0 0 45 100% Work to be completed in CLEMIS SupportServices plan.

2018-20 PSA Planned Maintenance and Upgrade


226 61% 50 231 145 376 -326 -651% More hours required than planned.

EasyStreet Draw/Scene PD Upgrade 28 36% 80 28 51 79 1 2%

GIS Data Mapping 863 90% 825 868 93 962 -137 -17%

IT Disaster Recovery 2018 - 2020 0% 320 0 0 0 320 100% Less hours required than planned.

MICR Planned Maintenance 707 85% 330 707 127 834 -504 -153% More hours required than planned.

Monthly Accounting 402 95% 590 402 21 422 168 28% Less hours required than planned.

Monthly CDE - CAD Web Services Extensions 1 17% 50 1 5 6 44 88% Less hours required than planned.

Netscaler Planned Maintenance 5 14% 35 5 30 35 0 0%

Patch Deployment - Microsoft 138 79% 170 156 42 197 -27 -16%

Patch Deployment - Database 250 60% 175 253 168 421 -246 -140% More hours required than planned.

Patch Deployment - Security Updates 0% 70 0 35 35 35 50% Less hours required than planned.


78 76% 74 78 24 102 -28 -39% More hours required than planned.

SharePointe 0% 40 0 10 10 30 75% Less hours required than planned.

SSL Certifications 0% 20 0 20 20 0 0%

Application Hardening 32 64% 50 32 18 50 0 0%

Business Objects Upgrades 10 18% 140 10 46 56 84 60% Less hours required than planned.

A.41




10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

CAD Planned Maintenance 168 67% 250 168 84 252 -2 -1%

CLEAR Planned Maintenance 468 63% 735 468 275 743 -8 -1%

CrimeView Upgrade 155 97% 60 155 5 160 -100 -167% More hours required than planned.

Database Plan Maintenance 379 74% 440 390 136 526 -86 -20%

DataGuard Planned Maintenance 33 27% 135 33 89 122 13 10%

OAKVIDEO Upgrade Polycom Equipment 0% 464 0 464 464 0 0%

OCSO IMACS SQL 2012 Upgrade 306 100% 360 352 0 352 8 2%

Upgrade Oracle 11G database to 19C 338 11% 3,453 349 2,689 3,038 415 12%

Upgrade Oracle 11G database to 19C - Phase 1 36 13% 53 362 415 -415

Watchguard Upgrade 248 100% 602 587 0 587 15 2%

Subtotals:

Allocation Changes

11/04/2019 646 hours moved to 2019-20 CLEMIS MP Activity from reclassifying LEIN - Core Upgrade from PMU.

7,343 12,791 7,874 5,876 13,74957%

A.42

goisdzinskik

Typewritten Text

More hours required than planned.


Rev Start

CLEMIS Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

47,852 37,789

01 CLM-DataCntrOpt-ImplementDF7183HA

1,568 1,617 1,613 97% 2,500 2,532 79 2,611 -111 -4% 07/24/17

07/24/17

06/22/20

03/31/20

02 AFIS Store & ForwardD49183AF

1,202 1,153 970 86% 1,135 974 161 1,135 0 0% 10/15/18

10/15/18

08/11/20

08/11/20

03 CLM - Leased Line Replacement - CADSites - CompleteD48183CS

525 525 526 100% 1,564 1,565 1,565 -1 0% 04/09/18

04/09/18

01/29/19

02/22/19

04 FRMS Rewrite - Inspections (Funded ) -CompleteD47183OC

1,700 1,861 1,861 100% 2,429 2,590 2,590 -161 -7% 01/19/17

01/19/17

03/01/19

03/05/19

05 LEIN - Core ExpansionD49183TU

646 646 199 31% 646 202 444 646 0 0% 07/16/19

07/16/19

09/04/20

09/04/20

06 CFIRS Mobile Pages (Funded )D49183MO

2,930 2,754 95% 2,930 2,796 134 2,930 0 0% 02/11/19

02/11/19

06/12/20

06/12/20

07 CLEMIS Michigan Indigent DefenseCommission (Funded ) (Mandate)DG7183MI

426 394 94% 563 532 31 563 0 0% 10/12/17

10/12/17

04/22/20

04/16/20

08 OCSO CCTV StorageDG9183TV

189 45% 324 189 228 417 -93 -29% 11/02/18

11/02/18

09/01/20

09/05/19

Project will be replanned 05/01/20after CCTV Short Term Fix

09 CLEMIS Bio Facial RecognitionReplacementD49183FR

646 646 109 17% 646 109 537 646 0 0% 01/22/19

01/22/19

11/17/20

10/01/19

10 CLEMIS MDC ProgramD48183MP

2,806 2,806 0% 1,844 1,844 01/01/20 09/28/20

10A CLEMIS MDC Security PatchingD49183MP

616 64% 962 619 343 962 0 0% 02/11/19

02/11/19

07/09/20

07/08/20

CLEMIS MDC Program Total 962 619 2,187 2,806

11 CLEMIS CAD Enhancement FundedProgram (Funded )DF8183CF

2,869 2,869 10/05/16 09/30/20

11A CLEMIS CAD Central DispatchDF6183DI

1,859 75% 2,680 2,010 670 2,680 0 0% 10/05/16

10/05/16

08/10/20

08/10/20

11B CLEMIS CAD Enhancement FundedProgram Remaining ETC (Funded )DF8183CE

0% 282 282 05/01/20 09/30/20

A.43


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

CLEMIS CAD Enhancement FundedProgram Total

2,680 2,010 952 2,962

12 CLEMIS CAD Enhancement ProgramDF9183PM

12,215 5,755 0% 2,555 2,555 10/01/18 09/30/20

12A CAD Enhancement BudgetDF9183E2

2,984 96% 3,200 3,074 126 3,200 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

CLEMIS CAD Enhancement ProgramTotal

3,200 3,074 2,681 5,755

13 CLEMIS New Site ImplementationBudgetTP9186IB

760 760 687 92% 760 697 63 760 0 0% 10/15/18

10/01/18

09/30/20

09/30/20

14 Incident Notification System (INS)RewriteDF9183IN

646 646 0% 646 646 06/08/20 01/05/21

15 CLEMIS Jail Management ProgramDG9183PG

2,485 2,485 0% 1,222 1,222 04/07/20 01/12/21

15A CLEMIS Jail Management System RFP- CompleteDG9183JR

417 100% 553 559 559 -6 -1% 08/20/18

08/20/18

01/10/20

11/01/19

15B CLEMIS Jail Management System InitialReleaseDG9183JS

76 100% 76 76 10/18/19 09/30/20

CLEMIS Jail Management ProgramTotal

553 635 1,222 1,857

16 OCSO Jail Visit Bridge Repl -CompleteD46431JV

84 84 84 100% 410 410 410 0 0% 01/04/17

01/04/17

03/22/19

02/22/19

17 CLEMIS SEP EnhancementsD48183CE

500 310 119 48% 310 150 161 310 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

18 CLEMIS New Agency DeploymentBudgetDF9183T2

3,500 3,000 2,712 91% 3,000 2,740 260 3,000 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

19 BO Reports Enhancement BudgetD49183E3

1,300 1,300 1,085 85% 1,300 1,103 197 1,300 0 0% 10/02/18

10/01/18

09/30/20

09/30/20

20 CLEAR Enhancement BudgetDF9183E4

1,800 2,800 2,371 85% 2,800 2,383 417 2,800 0 0% 10/04/18

10/04/18

09/30/20

09/30/20

21 CFIRS Enhancement BudgetD49183E1

2,500 3,200 3,063 96% 3,200 3,067 134 3,200 0% 10/01/18

10/01/18

09/30/20

09/30/20

A.44


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

22 CLEMIS Enhancement BudgetsD49010EB

2,310 1,320 1,075 86% 1,320 1,134 186 1,320 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

23 Citizen Engagement Budget - CLEMISLGDE9183CM

200 450 323 75% 450 337 113 450 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

CLEMIS Sizing BudgetDF9183SB

200 200 2 1% 200 3 197 200 0 0% 10/01/18

10/01/18

09/30/20

09/30/20

FirstNet EBDR9431EB

130 96% 125 130 6 135 -10 -8% 12/12/18

12/12/18

09/30/20

09/30/20

Totals 34,008 29,977 11,037 41,01426,213

Open Requests

Add replication Mugshot Database usingDataGuard

D49183MG

646

CLEMIS Agency Administration

DF9183AA

884

CLEMIS Citations Conversion Program

DF9183CV

6,506

Allocation Changes

03/06/19 161 hours added to FRMS Rewrite - Inspections from FRMS funding.

03/06/19 1,495 hours added to CFIRS Mobile Pages from FRMS funding.

03/18/19 49 hours added to CLM-DataCntrOpt-Implement from AFIS Store & Forward descope.

03/18/19 150 hours added to Citizen Engagement Budget - CLEMIS LG from Finance/Admin Citizen Engagement Budget - Finance LG.

05/30/19 1,100 hours added to CFIRS Enhancement Budget from FRMS funding.

06/26/19 1,200 hours added from CLEMIS contingency to CLEAR Enhancement Budget.

07/09/19 323 hours allocated to CLEMIS Michigan Indigent Defense Commission from a grant (28 hours) and Miscellaneous Resolution #19071 (295 hours).

07/31/19 100 hours added to Citizen Engagement Budget - CLEMIS LG from eGov Citizen Engagement Budget - IT.

A.45


Rev Start


LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes

08/02/19 50 hours added to CLEMIS Michigan Indigent Defense Commission from Miscellaneous Resolution #19071.

08/21/19 1,023 hours added to CFIRS Mobile Pages from FRMS funding.

11/04/19 450 hours added to CFIRS Enhancement Budget from FRMS funding.

11/04/19 646 moved to 2019-20 CLEMIS MP Activity from reclassifying LEIN - Core Upgrade from PMU.


12/18/19 63 hours added to CFIRS Mobile Pages from FRMS funding.

02/24/20 150 hours added to CFIRS Enhancement Budget from FRMS funding.

02/27/20 349 hours added to CFIRS Mobile Pages from FRMS funding.


03/24/20 300 hours added to BO Reports Enhancement Budget from CLEMIS CAD Enhancement Program.

03/24/20 400 hours added to CLEAR Enhancement Budget from CLEMIS CAD Enhancement Program.

04/15/20 190 hours added to CLEMIS Enhancement Budgets from CLEMIS SEP Enhancements.

A.46

CLEMIS Radio LG Planned Maintenance & Upgrades 2019-2020

Activity NameOriginal Master Plan Allocation 816

816Current Master Plan Allocation

10/01/201803/31/2020


ExpendedHours

EstimateTo

Complete

VarianceHours

VariancePercent


Estimate

2018-20 Radio Communications Planned Maintenance

Database Patch Deployment 0% 4 0 0 0 4 100% Fewer hours needed than planned.

TDMoIP Conversion 0% 1 0 0 0 1 100% Fewer hours needed than planned.

Cell Site Connectivity 16 100% 10 16 0 16 -6 -58% More hours needed than planned.

OakWin Planned Maintenance 283 70% 350 284 121 405 -55 -16%

OakWin Tower Site Planned Maint 304 64% 412 307 172 478 -66 -16%





IT Disaster Recovery 2020 0% 2 0 0 0 2 100% Fewer hours needed than planned.

Subtotals: 608 816 612 298 90967%

A.47


Rev Start

CLEMIS Radio Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

10,908 7,014

01 CLEMIS Radio Replacement Program(Funded )DL9183RC

10,708 5,000 0% 1,101 1,101 06/01/20 09/30/20

01A OAKWIN Radio System Enhancement -RFP (Funded ) - CompleteDL7183RP

708 100% 1,832 1,767 1,767 65 4% 07/24/17

07/24/17

07/12/19

06/24/19

01B OAKWIN Radio System Enhancement -DDR (Funded ) - CompleteDL9183DD

1,286 100% 2,020 1,286 1,286 734 36% 07/08/19

07/08/19

02/06/20

03/31/20

Less effort needed than planned.

01C OAKWIN Radio System Enhancement -Phase 2 (Funded )DL9183P2

258 18% 1,905 350 1,555 1,905 0 0% 02/03/20

02/03/20

11/06/20

11/06/20

CLEMIS Radio Replacement ProgramTotal

5,757 3,403 2,656 6,059

02 T2911 (Funded )DL9183NG

665 131 20% 665 132 530 662 4 1% 11/13/18

11/13/18

12/03/20

11/12/19

03 CLEMIS Radio Enhancement BudgetDL9183EB

200 650 607 95% 650 618 33 650 0 0% 10/04/18

10/01/18

09/30/20

09/30/20

Totals 7,072 4,152 3,218 7,3702,989

Open Requests

CLEMIS Radio Replacement 2021-2022

DL1183RC

Allocation Changes


03/19/19 250 hours added to CLEMIS Radio Enhancement Budget from unallocated.


04/17/19 5,708 hours moved to CLEMIS Radio Replacement 2021-2022 from CLEMIS Radio Replacement Program.

08/21/19 665 hours allocated to T2911 from 911 surcharge fund.

11/14/19 200 hours added to CLEMIS Radio Enhancement Budget from unallocated.

A.48


Rev Start

CLEMIS Radio Leadership Group 2019-2020

LG

Priority

Project Name

Project ID

MP

Req

Hrs

MP

Alloc

Hrs

10/01/2018

03/31/2020

%

Cmpl

Orig

Est

Exp

Hrs

ETC

Hrs

Total

Hrs

Var

Hrs

Var

%

Revised

Planned

End

Revised

Planned

Variance

Explanation

Allocation Changes


A.49

Courts Justice Administration LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete

Revised TotalEstimate

VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 11,401 100% 11,857 11,401 0 11,401 456 4%

2019-20 Assessing & Tax System Maintenance

Animal Control System Maintenance 11 21% 50 11 39 50 0 0%

2019-20 Assessing & Tax Customer Support

Animal Control Customer Support 292 41% 718 298 420 718 0 0%

2019-20 Courts Customer Support

Program Management 108 46% 260 117 137 254 6 2%

Children's Village Customer Support 0% 9 0 9 9 0 0%

Circuit Court Customer Support 2,247 59% 3,665 2,367 1,669 4,036 -371 -10%

Clerk Legal Customer Support 805 56% 1,375 855 672 1,527 -152 -11%

Clerk Vital Records Customer Support 282 54% 873 304 261 565 308 35%

Community Corrections Customer Support 264 44% 509 298 375 673 -164 -32%

Data Warehouse Tools Customer Support 128 53% 204 134 117 250 -46 -23%

District Court Customer Support 228 57% 502 236 177 413 89 18%

Elections Customer Support 85 51% 263 87 85 172 91 35%

FOC Customer Support 324 46% 524 346 404 750 -226 -43%

Probate Court Customer Support 336 51% 527 348 335 683 -156 -30%

Prosecuting Attorney Customer Support 201 51% 486 212 200 413 73 15%

Public Services Circuit Court Probation Customer Support 2 50% 9 2 2 3 6 67%

2019-20 Courts System Maintenance

Children's Village-Data Warehouse/Business Objects Maintenance 2 43% 4 2 2 4 1 13%

Circuit Court Maintenance Budget 63 32% 422 64 138 202 220 52%

Clerk Legal Maintenance Budget 7 25% 40 7 21 28 12 30%

Clerk Vital Records Maintenance Budget 20 34% 141 20 38 58 83 59%

Community Corrections Maintenance Budget 50 72% 114 58 23 80 34 29%

District Court Maintenance Budget 9 41% 40 13 19 31 9 22%

FOC eForms Maintenance Budget 1 17% 15 1 5 6 9 60%

Kofax Maintenance Budget 177 52% 85 177 165 342 -257 -302%

OakDocs/EDMS Maintenance Budget 291 55% 870 310 249 559 311 36%

Probate Court Maintenance Budget 7 35% 20 7 13 20 0 0%

Prosecuting Attorney Maintenance Budget 50 59% 73 54 38 92 -19 -25%

IT Administrative Maintenance Budget 7 39% 16 7 10 16 0 -3%

A.50

Courts Justice Administration LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Reimbursement Maintenance Budget 4 32% 40 4 7 11 29 73%

2019-20 Public & Environmental Services Customer Support

Children's Village Customer Support 168 55% 282 181 147 328 -46 -16%

2019-20 Public & Environmental Services System Maintenance

Children's Village Unscheduled Maintenance 24 43% 42 24 32 56 -14 -33%

2019-20 eCommerce Customer Support

Animal Control Customer Support 1 45% 6 3 4 7 -1 -21%

Circuit Court Customer Support 2 26% 6 2 6 8 -2 -29%

Clerk/ROD Customer Support 7 35% 72 7 13 20 52 72%

Community Corrections Customer Support 1 30% 2 1 2 3 -1 -25%

Friend of the Court Customer Support 1 38% 2 1 2 3 -1 -63%

Medical Examiner Support 5 51% 2 5 5 10 -8 -413%

Probate Court Customer Support 1 33% 2 1 2 3 -1 -50%

Reimbursement Customer Support 22 59% 32 22 16 38 -6 -19%

Point of Sale Terminal Support - Courts 8 22% 160 8 28 36 124 78%

Medical Examiner Customer Support 74 48% 322 79 84 163 159 49%

2019-20 eCommerce System Maintenance

Medical Examiner Maintenance Budget 10 15% 75 10 55 65 10 13%

Subtotals: 17,718 75% 24,716 18,081 6,024 24,105 611 2%

A.51

Finance/Admin LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 6,031 100% 5,458 6,031 0 6,031 -573 -10%


Treasurer System Maintenance 4 10% 43 4 38 42 0 0%


Treasurer Customer Support - Land 385 48% 863 416 447 863 0 0%

Treasurer Customer Support - Finance/Admin 128 85% 47 137 25 162 -115 -244%


Human Resources Customer Support 63 54% 60 67 56 123 -63 -105%

Reimbursement Customer Support 30 49% 138 30 32 62 76 55%

Treasurer Customer Support 152 52% 273 156 142 297 -24 -9%

IT Administrative Customer Support 11 22% 63 11 38 49 14 22%

2019-20 HR Finance Customer Support

Compliance Office/Purchasing Customer Support 9 26% 124 10 28 38 86 69%

Fiscal Services Customer Support 195 22% 1,028 205 739 944 84 8%

Human Resources Customer Support 215 24% 1,047 230 736 966 81 8%

Reimbursement Customer Support 2 23% 35 2 6 8 27 78%

2019-20 HR Finance System Maintenance

Fiscal Services Maintenance Budget 2 2% 268 2 134 136 132 49%

Human Resources Maintenance Budget 29 21% 232 29 108 137 95 41%

Purchasing Maintenance Budget 0% 6 0 6 6 0 0%

Reimbursement Maintenance Budget 0% 6 0 4 4 2 33%


Health Customer Support 376 58% 751 400 295 695 56 7%

Homeland Security Customer Support 173 54% 239 183 159 342 -103 -43%


Health System Maintenance 2 5% 58 2 32 33 25 43%

HSD Unscheduled Maintenance 14 37% 40 14 23 37 3 8%


Fiscal Services Support 1 20% 2 1 2 3 -1 -25%

Health Support 6 58% 2 6 4 10 -8 -375%

Central Services Customer Support 54 48% 166 55 58 113 53 32%

Corporation Counsel Customer Support 330 69% 362 361 158 519 -157 -43%

A.52

Finance/Admin LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Library Customer Support 17 77% 16 17 5 22 -6 -38%

Public Services Customer Support 55 76% 30 57 18 74 -44 -148%

Risk Management Customer Support 106 69% 162 120 53 172 -10 -6%


Central Services Unscheduled Maintenance 6 29% 38 6 14 20 18 49%

Corporation Counsel Unscheduled Maintenance Budget 24 37% 90 30 52 82 8 9%

Risk Mgmt Maintenance Budget 7 48% 30 15 17 32 -2 -6%

2019-20 eGovernment Customer Support

BOC Admin Customer Support 86 52% 310 94 86 180 130 42%

EDCA Admin Customer Support 76 53% 175 82 72 153 22 12%

Executive Administration Customer Support 271 59% 90 273 187 460 -370 -411%

2019-20 eGovernment System Maintenance

BOC Unscheduled Maintenance 0% 5 0 5 5 0 0%

EDCA Unscheduled Maintenance 0% 5 0 5 5 0 0%

Subtotals: 8,857 71% 12,262 9,042 3,782 12,824 -562 -5%

A.53

Land LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 16,996 100% 17,988 16,996 0 16,996 993 6%


Enterprise Application System Maintenance 34 32% 178 61 130 190 -13 -7%

BS&A System Maintenance 11 24% 44 11 33 44 0 0%

Equalization System Maintenance 36 23% 178 39 130 169 9 5%


FOIA 4 62% 6 4 2 6 0 0%

Program Management & Standards 64 38% 190 72 118 190 0 0%

Enterprise Application Customer Support 463 59% 932 535 377 912 20 2%

BS&A Customer Support 1,797 77% 2,487 1,921 567 2,487 0 0%

Equalization Customer Support 471 62% 833 515 311 826 7 1%

Register of Deeds Customer Support 179 89% 88 183 22 205 -117 -133%


Health Kofax Customer Support 17 49% 71 17 18 35 36 51%

2019-20 HR Finance Customer Support

FOIA 1 15% 5 1 4 5 0 0%

Program Management & Standards 311 55% 1,007 344 282 626 381 38%

2019-20 IS Service Center Customer Support

Access Oakland Account Administration Support 15 35% 46 16 30 46 0 -1%

2019-20 Infrastructure & GIS Customer Support

FOIA 0% 10 0 10 10 0 0%

Application Program Management 54 57% 130 60 45 105 25 19%

GIS Application Implementation & Support 217 56% 474 234 181 415 59 12%

GIS AGO Implementation & Support 255 57% 460 279 211 490 -30 -7%

CVT Implementation & Support 77 41% 279 79 113 192 87 31%

Data Sharing and Distribution Support 0 3% 36 0 7 7 29 80%

EDCA GIS Support 9 18% 73 9 42 51 22 30%

Facilities Implementation Support 607 66% 921 639 331 970 -49 -5%

Enterprise GIS Implementation & Support 711 51% 1,592 750 727 1,476 116 7%

CAMS Implementation Support 331 57% 644 355 272 627 17 3%

Parks & Recreation Implementation Support 149 44% 371 154 197 351 20 5%

Public Customer Support 4% 21 1 14 14 7 32%

A.54




10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Road Commission Implementation Support 21 28% 99 23 58 80 19 19%

Training & Outreach 168 51% 388 168 162 329 59 15%

WRC Implementation Support 192 56% 326 209 167 376 -50 -15%

2019-20 Infrastructure & GIS System Maintenance

Facilities Unscheduled Maintenance 7 25% 50 8 24 32 18 36%

GIS Server Maintenance 26 43% 36 26 34 59 -23 -65%

GIS Application Maintenance 31 35% 123 32 59 91 32 26%

GIS Data Maintenance 2 5% 47 2 40 42 5 11%

Parks & Recreation Unscheduled Maintenance 0% 5 0 5 5 0 0%

Public Application Unscheduled Maintenance 0% 4 0 4 4 0 6%

Public Safety Unscheduled Maintenance 0% 10 0 6 6 4 40%

ROD System Unscheduled Maintenance 0% 2 0 2 2 0 0%

RCOC System Unscheduled Maintenance 0% 19 0 14 14 5 28%

WRC System Unscheduled Maintenance 2 6% 69 2 32 34 35 51%


FOIA 0% 0 5 5 -5


Airport Customer Support 76 52% 88 80 73 153 -65 -74%

Enterprise Implementation & Support 447 54% 904 490 424 915 -11 -1%

EHealth Customer Support 784 57% 1,232 839 640 1,478 -246 -20%

WRC Implementation Support 897 59% 1,503 957 674 1,631 -128 -9%


Airport Unscheduled Maintenance 0% 11 0 6 6 5 45%

Enterprise Unscheduled Maintenance 10 17% 125 10 47 56 69 55%

E-Health System Maintenance 160 45% 530 185 222 407 123 23%

WRC Unscheduled Maintenance 11 12% 132 11 75 85 47 36%


Pay Current/Pay Local Tax Customer Support 110 72% 138 112 43 155 -17 -12%

Property Gateway Customer Support 7 51% 20 7 7 14 6 29%

Treasurer Support 48 48% 108 48 51 99 9 9%

IVR Application Support 173 71% 70 182 75 257 -187 -267%

Point of Sale Terminal Support - Land 53 51% 214 55 53 108 106 50%

A.55




10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Oakland Schools Customer Support 0% 1 0 1 1 1 50%


IVR System Maintenance 94 72% 20 94 36 130 -110 -551%

Subtotals: 26,364 78% 36,180 27,074 7,577 34,651 1,528 4%

A.56

eGovernment Services LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 13,186 100% 12,906 13,186 0 13,186 -281 -2%


Chargeback Support 251 53% 433 269 239 508 -75 -17%


FOIA Requests 0% 12 0 8 8 4 33%


eCommerce Support 786 50% 2,216 808 804 1,612 604 27%

G2G Participant Support 474 52% 1,024 501 456 957 67 7%

G2G Cloud Customer Support - Merchants 77 66% 96 94 48 142 -46 -47%

G2G Cloud Customer Support - Reporting/Revenue Validation/BO Reports 56 38% 288 58 93 151 137 48%

G2G Cloud Customer Support - Applications 428 65% 392 473 250 722 -330 -84%

G2G Cloud - PCI Compliance Support 64 62% 108 65 40 105 3 3%

G2G Cloud - Readers 64 47% 174 65 74 139 35 20%

G2G Marketplace Customer Support 59 54% 226 64 54 118 108 48%


Enterprise Applications Maintenance 0 1% 28 0 24 24 4 14%

G2G MyG2G System Maintenance 36 33% 148 36 75 111 37 25%

G2G Online Payments System Maintenance 1 10% 12 1 11 12 0 -2%

G2G Over the Counter Payments System Maintenance 1 2% 44 1 43 44 0 0%

G2G Shopping Cart System Maintenance 155 45% 380 173 207 380 0 0%

G2G AOFS System Maintenance 35 25% 389 46 136 182 207 53%

G2G Pay Local/Pay Del System Maintenance 21 63% 30 21 12 33 -3 -10%

PCI Remediation - System Maintenance 6 13% 45 6 39 45 0 0%

2019-20 eGovernment Customer Support

FOIA Requests 19 90% 2 19 2 21 -19 -938%

Application Program Management 205 51% 498 212 201 413 85 17%

eGov Program Support 552 52% 1,395 570 529 1,098 297 21%

SAAS Application Support & Training 162 73% 230 166 61 227 3 1%

Public Website Support 195 53% 293 203 183 386 -93 -32%

Enterprise O365 Support 0 0% 525 0 325 325 200 38%

SharePoint Online (O365) Support 2 0% 1,300 3 672 675 625 48%

Parent Brand Social Media Support 775 51% 1,872 791 754 1,545 327 17%

A.57

eGovernment Services LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Training & Outreach 6 6% 606 9 156 166 440 73%

2019-20 eGovernment System Maintenance

Server and Application Maintenance 226 53% 915 241 214 455 460 50%

Subtotals: 17,907 76% 26,817 18,156 5,777 23,933 2,884 11%

A.58

Internal Services LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 20,416 100% 22,772 20,416 0 20,416 2,356 10%

2019-20 IS PMO Customer Support

IT Professional Services Requisition System 11 51% 35 11 10 21 14 40%

Project Management Office 1,225 55% 2,633 1,310 1,065 2,375 258 10%

2019-20 IS PMO System Maintenance

PM - Project Management System Maintenance 1 7% 22 1 10 11 11 51%

IT Professional Services Requisition System 0% 8 0 2 2 6 75%


FOIA Requests 0% 2 0 2 2 0 0%

Internal Services Support 1,642 51% 3,393 1,738 1,693 3,430 -37 -1%

IT Purchasing / Billing Support 1,203 57% 2,287 1,301 986 2,287 0 0%

Service Center (SC) Program 3,305 50% 7,321 3,558 3,493 7,051 270 4%

Training and Support Services 340 59% 557 345 243 588 -31 -6%

Handheld Devices C/S 277 48% 695 287 310 597 98 14%

Communications Administration 143 52% 464 150 139 289 175 38%

Land & Data Lines 0 3% 9 0 8 9 0 6%

Communications Program/Telesoft Support 577 47% 1,444 620 703 1,323 121 8%

Asset Management 1,510 50% 3,139 1,578 1,599 3,177 -38 -1%

Disaster Recovery Process 43 56% 83 47 36 83 0 1%

2019-20 IS Service Center System Maintenance

Service Center Maintenance - Unicenter Service Desk 7 17% 43 7 34 41 2 5%

Service Center Maintenance - Web Services 4 23% 16 4 12 16 0 0%

Handheld Devices 16 27% 60 16 43 59 1 1%

Telesoft 66 57% 121 70 53 123 -2 -2%

Subtotals: 30,785 75% 45,104 31,458 10,442 41,900 3,204 7%

A.59

Technical Systems LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 50,794 100% 49,731 50,794 0 50,794 -1,063 -2%

2019-20 DBA Customer Support


ALL Services Triage & Misc. 26 36% 79 27 46 73 6 8%

APS-Application Team Support 318 57% 622 352 264 617 5 1%

DBA-Database Platform Support 282 54% 638 290 250 540 98 15%

DBA-Database Administration 843 55% 1,600 918 757 1,675 -75 -5%

ONCALL 184 53% 324 189 164 353 -29 -9%

BSN-Consultation 475 51% 975 507 478 984 -9 -1%

BSN-Planning 442 51% 936 475 452 927 9 1%

2019-20 DBA System Maintenance

IT Internal Systems DBA Maintenance 1 4% 37 1 22 23 14 37%

Sheriff System DBA Maintenance 15 24% 134 15 46 61 73 55%

CLEMIS System DBA Maintenance 37 45% 83 37 46 83 0 0%

Fire Management System DBA Maintenance 0% 6 0 6 6 0 0%

GIS/Web Access System DBA Maintenance 26 39% 59 26 40 65 -6 -11%

Land Mgmt System DBA Maintenance 44 45% 131 46 55 100 31 24%

Medical Exam System DBA Maintenance 0% 4 0 5 5 -1 -25%

eHealth System DBA Maintenance 14 79% 10 14 4 17 -7 -70%

Animal Control System DBA Maintenance 1 44% 2 1 1 2 0 -13%

Jury System DBA Maintenance 1 25% 5 1 3 4 1 20%

File OnQue System DBA Maintenance 0% 2 0 2 2 0 12%

Campaign Finance System DBA Maintenance 0% 2 0 2 2 0 0%

eCommerce/eGoverment System DBA Maintenance 0% 31 0 17 17 14 44%

Oakdocs Imaging System DBA Maintenance 0% 13 0 13 13 0 1%

Community Correction System DBA Maintenance 8 61% 10 8 5 13 -3 -30%

PeopleSoft Financial/HR System DBA Maintenance 5 19% 31 5 22 27 4 14%

Del Tax/Bottom Line System DBA Maintenance 2 8% 24 2 24 26 -2 -6%

WRC Water/Sewer System DBA Maintenance 0% 4 0 4 4 0 0%

FM&O System DBA Maintenance 0% 3 0 3 3 0 0%

Technical Services System DBA Maintenance 6 9% 142 6 63 69 73 51%

Equal Data Warehouse System DBA Maintenance 1 29% 2 1 1 2 0 12%

A.60




10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Jail/Courts Crime Reporting System DBA Maintenance 0% 1 0 1 1 0 0%

Oracle System DBA Maintenance 62 48% 146 62 68 130 16 11%

SQL Server System DBA Maintenance 14 16% 71 14 76 90 -19 -27%

SEP-DBA Cyber Incident DBA Maintenance 0% 12 0 12 12 0 0%

2019-20 Enterprise Architecture Customer Support

EA Technical Design Review 22 31% 104 22 49 71 33 32%

EA Customer Support 582 59% 676 604 411 1,016 -340 -50%

G2G Customer Support 296 62% 450 324 198 522 -72 -16%

EA Meetings ( Weekly + Full Dept + CAB) 163 51% 487 172 168 340 147 30%

Capacity Plans 37 45% 104 39 49 88 16 15%

Architectural Reviews 111 47% 419 123 136 259 160 38%

Cloud Support 531 53% 1,044 555 493 1,048 -4 0%

2019-20 Enterprise Architecture System Maintenance

Tech Debt Check Break/Fix 6 21% 30 6 21 27 3 11%

Cloud Break/Fix 22 23% 97 23 75 98 -1 -1%

Capacity Planning Tool Break/Fix 25% 10 3 9 12 -2 -19%

2019-20 Network Services Customer Support

FOIA Requests 22 88% 22 3 24 -24

Network Services Consulting 287 47% 865 358 406 764 101 12%

Network Transport/Security Customer Support 1,187 58% 2,514 1,247 899 2,145 369 15%

Network/Security Monitoring/Reporting 256 51% 578 275 265 539 39 7%

County Customer - Voice Services Support 863 57% 1,385 892 665 1,557 -172 -12%

2019-20 Network Services System Maintenance

Network Services Maintenance Break Fix 894 59% 1,439 949 657 1,606 -167 -12%

SEP - Cyber Incident Response 25 41% 126 42 60 102 24 19%

County Department - Voice Services Maintenance Break Fix 252 41% 815 271 391 662 153 19%

2019-20 Problem Management

Problem Management Maintenance 0% 829 0 533 533 297 36%

Problem #497639 - DHCP Outage (10/11/2019) 42 100% 42 0 42 -42

Problem #498217 - Data Sharing Between DelTax and Shopping Cart (10/16/2019) 194 100% 194 0 194 -194

Problem # 506988- Judge Matis PC Onbase Issue (1/15/2020) 28 100% 28 0 28 -28

Problem # 514580 - Service Center repeated performance issues since upgrade 36% 12 21 33 -33

A.61




10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete


Cloud Support 0% 62 0 21 21 41 67%

2019-20 SEP Customer Support

SEP - Customer Support 590 68% 945 614 291 905 40 4%

Security Investigation Requests 23 8% 280 23 258 281 -1 0%

On-Prem Monitoring Activities 116 37% 399 133 231 363 35 9%

Cloud Environment Monitoring 49 25% 217 49 145 194 23 11%

Security Notifications ( MSISAC- USCERT Etc) 76 42% 217 83 113 196 21 10%

Continuous Vulnerability Scanning 0% 210 0 210 210 0 0%

SEP - Application Scanning 83 32% 277 86 184 270 7 2%

SEP - Meetings 482 62% 802 505 312 817 -15 -2%

INFOSEC Cross-Training 0% 175 0 120 120 55 31%

SEP - IT Security Awareness Program Support 30 43% 52 30 39 68 -16 -31%

2019-20 SEP System Maintenance

INFOSEC Incident Managemet 133 35% 464 141 267 408 56 12%

SEP Services Break-fix 47 63% 64 64 38 102 -38 -60%

2019-20 Server Admin Customer Support

Business Support 1,090 49% 2,543 1,191 1,262 2,453 90 4%

Infrastructure Support 1,612 47% 3,934 1,739 1,983 3,722 212 5%

Systems Support 1,547 56% 2,670 1,654 1,309 2,963 -293 -11%

Application Support 423 50% 730 458 465 923 -193 -26%

Identity & Access Management Support 2,165 54% 4,128 2,338 2,015 4,354 -225 -5%

2019-20 Server Admin System Maintenance

Infrastructure Break Fix 86 59% 259 95 65 161 98 38%

Systems Support Break Fix 294 59% 419 310 214 524 -105 -25%

Application Support Break Fix 160 59% 219 169 115 284 -65 -30%

IAM & Messaging Break Fix 26 45% 108 26 31 57 51 47%

2019-20 Workstation Services Customer Support

FOIA Request Processing 0% 20 0 20 20 0 0%

Investigations Budget 0% 100 0 100 100 0 0%

Managed Print Services - Operational Functions 154 64% 246 160 90 250 -4 -2%

Workstation Services Consulting 339 39% 1,046 366 573 939 107 10%

A.62




10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

Workstation Services Change Order/Incident Dispatching 441 58% 740 459 338 798 -58 -8%

Workstation Services Customer Support Services 84 48% 170 86 92 178 -8 -5%

2019-20 Workstation Services System Maintenance

SEP - Workstation Services Security Services 63 18% 346 63 279 342 4 1%

Workstation Services Incident Resolution 5,771 53% 10,664 6,045 5,315 11,360 -696 -7%

Subtotals:

Allocation Changes

01/16/2019 169 hours added to 2019-20 Problem Management from TSN Master Plan Activity SAM - License & Compliance positive variance.

75,294 75% 100,350 76,873 24,958 101,831 -1,481 -1%

A.63

CLEMIS LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 41,940 100% 43,016 41,940 0 41,940 1,076 3%

2019-20 CLEMIS Support Services Customer Support

FOIA Requests 25 79% 20 25 6 31 -11 -57%

EULA Review 3 16% 20 3 17 20 0 0%

Support Service Program Mgt & Team Meetings 460 55% 944 481 392 873 71 8%

Oak Video Customer Support 472 57% 877 508 389 897 -20 -2%

OCSO Customer Support 1,579 57% 2,999 1,661 1,241 2,903 96 3%

Service Center Support 349 34% 1,070 375 741 1,116 -46 -4%

LEADS On Line 8 44% 40 8 10 18 22 55%

2019-20 CLEMIS Support Services System Maintenance

IT System Maintenance 28 36% 140 28 49 77 63 45%

Oak Video Maint 50 56% 110 52 40 92 18 16%

OCSO Systems Maint 204 60% 490 217 147 363 127 26%

2019-20 FRMS/Biometric Apps Cust Supt

Administrative Support 15 32% 65 15 30 45 20 31%

AFIS/Livescan Support 366 57% 683 380 290 670 13 2%

AXON Support 51 51% 60 52 49 101 -41 -69%

Bomgar Support 25 35% 95 30 55 85 10 11%

BigFix Support 41 30% 180 41 95 136 44 25%

Business Objects BIO/FRMS Support 239 83% 160 240 50 290 -130 -81%

CFIRS/FRMS Customer Support 1,927 54% 4,325 2,055 1,757 3,811 514 12%

CJIS Support 73 47% 205 77 86 163 42 21%

CLEMIS FRMS/BIO Program Mgmt 628 46% 1,540 671 779 1,450 90 6%

FOIA Requests 2 7% 10 2 28 30 -20 -200%

KACE Support 10 0 0 0 10 100%

LEIN-CORE Customer Support 986 63% 1,960 1,062 633 1,695 265 14%

MDC Customer Support 1,310 62% 2,870 1,399 875 2,273 597 21%

Mugshot Support 336 53% 850 358 319 676 174 20%

NetMotion Support 142 61% 260 159 102 261 -1 -1%

2019-20 FRMS/Biometric Apps Sys Maint

AFIS-LiveScan System Maint 18 17% 138 19 93 111 27 19%

BOMGAR Syst Maint 0% 15 0 15 15 0 0%

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10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

BigFix Syst Maint 4 7% 65 4 56 60 5 8%

FRMS System Maint - ZOLL (Old) 30 100% 30 30 0 30 0 0%

FRMS System Maint - CFIRS (New) 546 55% 867 596 485 1,081 -214 -25%

LEIN-Core System Maint 2 4% 65 2 48 50 15 23%

McAfee Syst Maint 50 48% 80 55 60 115 -35 -44%

Misc System Break Fix (Other IT Teams/Divisions) 32 33% 77 32 65 97 -20 -25%

Mugshot Maint 151 59% 188 151 105 256 -68 -36%

NetMotion Maint 18 40% 30 18 27 44 -14 -48%

2019-20 Infrastructure & GIS Customer Support

Public Safety Implementation Support 24 33% 132 30 63 93 39 30%

2019-20 Network Services Customer Support

CLEMIS Network Transport/Security Customer Support 436 63% 572 461 274 734 -162 -28%

2019-20 Network Services System Maintenance

CLEMIS Network Services Maintenance Break-Fix 383 64% 453 394 217 611 -158 -35%

2019-20 PSA Customer Support

FOIA Requests 54 39% 355 55 88 143 212 60%

CLEMIS Administrative Support 2,379 54% 4,678 2,526 2,126 4,652 26 1%

Activity Log 161 45% 541 170 204 374 167 31%

Auto Impound 88 41% 256 98 142 240 17 6%

Business Objects/Infoview Support - PSA 879 49% 1,408 945 1,000 1,945 -537 -38%

CAD Support 1,395 48% 3,148 1,473 1,588 3,061 87 3%

Citations 281 45% 914 299 371 670 244 27%

CLEAR Support 900 51% 1,675 951 921 1,872 -197 -12%

Crash Support 257 53% 526 268 241 508 18 3%

Crimeview Support 284 44% 584 307 387 693 -109 -19%

Dashboard 220 50% 575 240 244 483 92 16%

Database Support 320 51% 680 355 339 694 -14 -2%

Evidence & Property 184 44% 510 194 245 439 71 14%

GIS Support 104 25% 529 106 322 428 101 19%

MICR 389 46% 900 418 492 910 -10 -1%

OCPRS 34 52% 90 41 38 79 11 13%

PRO Q/A Support 42 40% 104 43 64 107 -3 -3%

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10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

PSA Support Meetings / Workshops 347 47% 1,352 390 446 835 517 38%

Search 107 37% 421 113 190 303 118 28%

2019-20 PSA System Maintenance

Activity Log Maintenance 2 9% 30 2 15 17 13 45%

Auto Impound Maintenance 10 31% 25 10 22 32 -7 -28%

Business Objects/Infoview System Maintenance 78 45% 45 78 95 173 -128 -283%

CAD System Maintenance 295 51% 536 309 301 609 -73 -14%

Citations Maintenance 34 48% 125 44 48 92 33 26%

CLEAR System Maintenance 164 48% 455 175 191 366 89 19%

Crash Manitenance 11 30% 40 11 24 34 6 14%

CrimeView System Maintenance 12 35% 20 14 25 39 -19 -94%

Dashboard Maintenance 18 40% 45 18 28 46 -1 -1%

Database Maintenance 55 51% 240 60 58 118 122 51%

Evidence & Property Maintenace 6 23% 80 6 20 26 54 68%

GIS Maintenance 2 4% 103 2 47 49 54 52%

MICR Maintenance 28 42% 92 28 39 67 25 27%

OCPRS Maintenance 0% 5 0 3 3 3 50%

PRO Q/A Maintenance 11 54% 15 11 9 20 -5 -30%

Search Maintenance 29 39% 70 29 46 75 -5 -7%

Misc System Break Fix (Other IT Teams/Divisions) 22 28% 98 22 56 78 20 20%


CLEMIS Customer Support 4 20% 70 4 15 19 51 73%

Point of Sale Terminal Support - CLEMIS 19 90% 16 19 2 21 -5 -28%

Subtotals: 62,166 76% 87,067 63,454 20,177 83,631 3,436 4%

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CLEMIS Radio LG Support & Maintenance 2019-2020



10/01/201803/31/2020

OriginalEstimate

ExpendedHours

Estimate ToComplete


VarianceHours

VariancePercent

%Complete

2018-2019 Support and Maintenance 17,671 100% 16,254 17,671 0 17,671 -1,417 -9%

2019-20 Radio Communications Customer Support


911 196 58% 323 211 150 361 -38 -12%

OakWin Subscriber Units 732 51% 1,300 759 736 1,495 -195 -15%

OakWin - Tower Sites 442 52% 1,352 456 424 881 471 35%

OakWin - PSAP Equipment 824 52% 2,011 889 813 1,702 309 15%

OakWin - Central Switch (NSC) 119 47% 460 137 155 291 168 37%

OakWin Support 108 52% 165 109 101 209 -44 -27%

OakWin Support - ISDN/PRI Monitoring/Reprting 248 72% 455 249 98 347 108 24%

Conventional Support 222 49% 318 246 260 506 -189 -59%

CLEMIS Radio Support 3,362 53% 4,714 3,637 3,256 6,894 -2,180 -46%

CLEMIS Contractual Administrative Activities 51 57% 47 53 40 93 -46 -97%

Regional & State Committee Activities 163 50% 618 180 179 359 259 42%

2019-20 Radio Communications System Maintenance

OakWIN Unscheduled Maintenance 1,466 50% 3,927 1,552 1,557 3,109 818 21%

Conventional Unscheduled Maintenance 97 44% 256 99 124 223 33 13%

MDC Maintenance 880 48% 2,398 948 1,017 1,965 433 18%

Subtotals: 26,577 75% 34,603 27,194 8,915 36,109 -1,506 -4%

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Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Labor Definition Standards

Oakland County Department of Information Technology Page B.1

The planning and tracking of development resources are categorized to describe the various nature of work within the Department of Information Technology. These common definitions are a critical success factor to providing reliable data for planning and management reporting and analysis. The following are the 7 major labor categories: Non-Project All leaves of absence with or without pay, on or off-site time for

formal training, attending vendor demonstrations or trade shows, team and department meetings, employee evaluations, attending County-wide meetings related to Personnel, Retirement etc., status reports, Team Workbench time entry, Payroll attendance, e-mail and US mail, employee evaluation preparation, meeting with supervision regarding resource needs, budgeting, management meetings, and interviewing.

Team Management Resource tracking, rescheduling, staff reallocation, and resource

leveling across all projects. Customer Support Preliminary or detail scope and approach, work order preparation,

customer instruction and training, phone calls and e-mail response. Cross-training and system orientation.

Unscheduled System Maintenance Activity required to rebuild or repair a system. Consists of changes

made to software to fix errors and all hours associated with the resolution of Problem Reports. It also includes time investigating the problem prior to determining it is a bug.

Planned System Maintenance & Upgrades Planned or re-occurring activity in upgrading an existing software

package to expand current capabilities, fix existing bugs, or in anticipation of future system problems, needs, or changes.

System Enhancements Discretionary modifications to an existing operational system, either

to expand its current capabilities or to satisfy changed business, technical, or management requirements, or mandated changes, or to make operational changes in areas such as user procedures, production schedules, file retention procedures, or job instructions. Installation of a custom or canned feature to an existing package. Enhancement budgets cannot be used for Mandated projects.

New Development New systems work including construction of a new system,

implementation of new automation to replace a manual or aging system.

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Reporting Definitions


The following table defines the various information provided in the Project Management reports: Column Heading

Definition

Activity Name

The name of the project or the name of an Activity that is part of a large project.

% Cmpl

Percent of the project that is completed (Expended Hours / Revised Total Estimate).

Original Estimate

The original total estimate for the Activity prior to beginning the Activity. This estimate does not change throughout the life of the Activity in order to provide a benchmark against future Revised Estimates.

Expended Hours

Actual hours expended to date by IT resources.

Estimate To Complete

Estimated hours needed from today through completion of the Activity.

Revised Total Estimate

Actual Expended hours + the estimated hours to complete the Activity. This estimate is reviewed and revised often to provide the ability to determine if the Activity will be completed on-time according to the original Planned End Date.

Variance Hours

This is the number of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative number of Variance Hours indicates number of hours the project is expected to be over the Original Estimate. A positive number of Variance Hours indicates number of hours the project is expected to be under the Original Estimate.

Variance Percent

This is the percentage of hours the Activity is expected to be over or under the Original Estimated hours (Original Estimate - Revised Total Estimate). A negative Variance Percent indicates the percentage of hours the project is expected to be over the Original Estimate. A positive Variance Percent indicates the percentage of hours the project is expected to be under the Original Estimate.

START Planned

The original date the Activity was planned to start.

END Planned

The original date the Activity was planned to end.

START Revised

The current estimated date the Activity is planned to start. If the Activity has Expended Hours, then this is the date the Activity actually started. This is the date that appears directly below the START Planned date.

END Revised

The current estimated date the Activity is planned to end. If the Activity has 0 hours Estimate to Complete, then this is the date the Activity ended. This is the date that appears directly below the END Planned date.

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Leadership Group Representation


Information Technology Leadership Groups provide the vehicle for IT customers to help direct and allocate valuable IT development resources to initiatives and projects that are the most beneficial to the County organization as a whole. The following Leadership Groups are comprised of a single representative from each of the functional areas shown below.

Functional Area

Leadership Group

Department Division Designated Representative /

Alternate


Chair: John Cooperrider

Vice Chair: Joanna Overall

Rec Sec: Jennifer Howden

Circuit Court Administrator, Family Division (includes FOC), Business Division, General Jurisdiction Division

John Cooperrider Chris Bujak Lisa Czyz

County Clerk Clerk & Elections Jennifer Howden Heidi Walling

District Court 52-1, 52-2, 52-3, 52-4 Dana O’Neal

Health and Human Services

Children’s Village Heather Calcaterra Joe Hall

Probate Court Administrator, Estates and Mental Health

Edward Hutton III

Prosecutor Appellate, Circuit, District, Juvenile, Family Support, Criminal Investigations, Warrants

Jeffrey Kaelin

Public Services Animal Control Bob Gatt Joanie Toole

Public Services Community Corrections, Circuit Court Probation, Medical Examiner

Barb Hankey Diana Carver



Functional Area

Leadership Group


Alternate

Finance/Admin

Chair: Lynn Sonkiss

Vice Chair: Kristy Slosson

Rec Sec: Pam Weipert

Board of Commissioners Administration, Library Chris Ward

Central Services Support Services, Materials Management

Todd Birkle

Corporation Counsel Corporation Counsel, Risk Management

Joellen Shortley Pat Davis

County Executive Administration, Compliance Office - Auditing, Compliance Office – Purchasing, Media & Communications

Pamela Weipert Scott Guzzy


Homeland Security Tom Hardesty Sara Stoddard

Economic Development & Community Affairs

Workforce Development, Community Development, Business Development

Dan Hunter

Human Resources Employee Relations, Human Resources

Kristy Slosson


Public Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Accounting, Budget, Reimbursement

Lynn Sonkiss Terri Meiers

Public Services Cooperative Extension, Veterans Services

Garth Wootten Lauren Chamberlin

Treasurer General Accounting Jody DeFoe



Functional Area

Leadership Group


Alternate

Land

Chair: Leigh-Anne Stafford

Vice Chair:

Art Holdsworth

Rec Sec: Tiffany Jacob

Board of Commissioners Parks and Recreation Phil Castonia

Central Services Aviation and Transportation Michelle Stover

Economic Development & Community Affairs

Development and Planning, Solid Waste

Dan Hunter

Facilities Management Facilities Engineering, FM&O, Building Safety

Art Holdsworth

GIS Steering Committee Tammi Shepherd


E-Health Leigh-Anne Stafford Sara Stoddard

Management and Budget Equalization Tiffany Jacob

Register of Deeds Register of Deeds Jennifer Conte Lisa Brewer

Treasurer Tax Administration Jody DeFoe

Water Resources Commissioner

All Nancy Basch Tim Prince

IT Steering Committee

Information Technology eGovernment

Status provided to all Leadership Groups

Information Technology Internal Services


Information Technology Technical Systems & Networking


CLEMIS Strategic Planning Committee

CLEMIS Sheriff

CLEMIS Members

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Vacant Position Report


Position # Division Classification

01596 Admin / Internal Services IT Security Specialist

09506 Admin / Internal Services IT User Support Specialist I

09395 Admin / Internal Services Project Manager

09738 Admin / Internal Services Project Manager

04695 Application Services IT Business Analyst

04729 Application Services IT Trainee

05268 Application Services Application Analyst Programmer II

09753 Application Services Project Manager

01302 CLEMIS Customer Services Technician II

09232 CLEMIS IT User Support Specialist II

09645 CLEMIS Customer Service Technician II

11882 CLEMIS IT User Support Specialist I

12415 CLEMIS IT Business Analyst - GIS

12416 CLEMIS IT User Support Specialist II

04698 Technical Systems & Networking Manager IT

03344 Technical Systems & Networking Customer Services Technician II

09521 Technical Systems & Networking Enterprise Architect

Highlighted rows indicate positions that have been approved to be filled.

Information Technology April 17, 2020 2019/2020 Master Plan Quarterly Status Information Technology Statistics


Statistics January February March Total (Oct 2018 -

2020 2020 2020 Sept 2020)

Training Classes Held* 2 2 3 42

Number of Students 23 26 25 312

Number of Service Center Calls 2,717 2,375 2,968 52,103

*Does not include application specific training (Land Management, CLEMIS, etc.)

2019-2020 Master Plan by Leadership Group

Enhancements/New Development Planned Maintenance/Upgrades Support/Maintenance All Hours

Leadership Group OriginalMaster

PlanAllocation

CurrentMaster

PlanAllocation

ExpendedHoursThru

03/31/20

Pct Thru03/31/20

MasterPlan

Allocation

ExpendedHoursThru

03/31/20

Pct Thru03/31/20

ExpendedHoursThru

03/31/20

Pct Thru03/31/20

MasterPlan

Allocation

Pct Thru03/31/20

TotalAllocation

Courts Justice Administration 18,798 20,920 10,503 50% 5,251 6,245 119% 23,714 17,718 75% 69% 49,885

Finance/Admin 35,297 47,858 27,199 57% 1,544 1,576 102% 10,916 8,857 81% 62% 60,318

Land Systems 34,862 32,553 18,992 58% 19,351 12,437 64% 35,976 26,364 73% 66% 87,880

eGovernment 28,076 24,734 14,640 59% 3,989 3,033 76% 25,812 17,907 69% 65% 54,535

Internal Services 10,120 10,027 10,060 100% 4,105 3,146 77% 45,544 30,785 68% 74% 59,676

Technical Systems & Network 49,000 60,275 37,903 63% 25,796 22,584 88% 98,693 75,294 76% 73% 184,764

CLEMIS 30,476 37,789 26,213 69% 12,818 7,343 57% 86,032 62,166 72% 70% 136,639

CLEMIS - Radio 12,057 7,014 2,989 43% 816 608 74% 32,508 26,577 82% 75% 40,338

Totals 218,686 241,170 148,499 62% 73,670 56,971 77% 359,195 265,668 74% 70% 674,035

Target Percents* 75% 75% 75% 75%

*Note: Target Percents provided are simply benchmarks and assume that Projects/Support and Maintenance are delivered in a unified manner throughout the two-year Master Plan period.This many not be the case. Percent delivery will fluctuate based on the timing of the specified Projects and the demand for Support and Maintenance.

Parameters:

Master Plan End Date 09/30/2020Master Plan Start Date 10/01/2018

Total Days 731

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