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Information Resources

SESAM SEMINARIET

Birger Jarl Hotell, Stockholm 2005-10-20

Informationshantering i internationell samutveckling - delad information,

säkerhetslösningar, juridiska aspekter

Version Slide 29 juli 2006

Agenda

! About Det Norske Veritas (DNV) Den Norska Sanningen

! Information Resources and Information Quality

! Managing Information Resources for International Programs – the Joint

Strike Fighter (JSF) Program

! Information Requirement Analysis (InRA)

! Summary


DNV - Det Norske Veritas

An independent foundationsince 1864

6,400 employees

300 offices in about 100 countries

DNV Maritime

A world leading

classification society

DNV Certification

A world leading

provider of

certification,

verification, and

assessment services

DNV Technology Services

Providing safe and reliable

operations to the oil and

gas industry through

cutting-edge technology

DNV Consulting

Safely and

responsibly

improving business

performance


The DNV organisation

DNVTechnologyServices

DNVTechnologyServices

6 regionsOslo (2 regions)

Aberdeen

Houston

Kuala Lumpur

Rio de Janeiro

6 regionsOslo (2 regions)

Aberdeen

Houston

Kuala Lumpur

Rio de Janeiro

CEOCEO

Corporateunits

Corporateunits

DNVMaritime

DNVMaritime

DNVCertification

DNVCertification

DNVConsulting

DNVConsulting

9 regionsOslo

Dubai

Kobe

London

New York

Piraeus

Seoul

Shanghai

Singapore

9 regionsOslo

Dubai

Kobe

London

New York

Piraeus

Seoul

Shanghai

Singapore

6 regionsOslo

Gothenburg

Houston

Milan

Mumbai

Shanghai

6 regionsOslo

Gothenburg

Houston

Milan

Mumbai

Shanghai

5 operationalunitsOslo

Antwerp

Essen

Houston

London

5 operationalunitsOslo

Antwerp

Essen

Houston

London

Independentbusiness unit

Independentbusiness unit

DNV SoftwareDNV Software

IQMIQM

Oslo

Stavanger

Stockholm

Washington DC

Oslo

Stavanger

Stockholm

Washington DC


DNV IQM Services

! Business Information Services

- Information Requirement Analysis (InRA)

- Information Governance

- Information Architecture

! Information Quality Assessment andRating

- www.IQMNet.org

! Information Training and Education

- Standards & Information expert training

- CIO “refresher” and building

! Development and Implementation ofInformation Models & Data Standards

- Integration of Industrial Data (ISO 15926)

- PLCS (ISO 10303-239 )

- Structured Data (S1000D)

- Others

! Test Center (validation, integration, etc)

! Independent Data and Information Hosting

About Information Quality

Understanding Information Resources


Material and Immaterial Resources

Materials

People

Energy

Money

Facilities

Information about

materials

Information about energy resources

Customer information

Competence maps, virtual staff

Budgets, accounts, audits

Stock price, valuation

Information about facilities

Synthetic environments

Product and process models,

patents, concepts, ideas, designs,

manufacturing, logistics

Products and services

Brand, image, Good-WillMarketing, sales services

The value of information is often far greater than the value of physical goods


Information is a resource

! From a financial point of view, information

can be regarded as a resource if its use

by an organization leads to added value

! Information has the potential to be useful

for purposes that are different from the

purpose for which it was originally created

! Information remains a resource for an

organization only if it is carefully managed,

stored, updated, shared and reused

! “Information based costing” measures

the total expense for Lifecycle Information

Management

! If this cost is less than the cost of creating

(or recreating) the same information then

Information Quality Management will

contribute to cost savings


Information, value or no value..?

! Information resources are different from other

resources, since they tend to become more

valuable the more they are shared and used.

- Cash-flow analysis

- Cost analysis to create, disaster analysis to re-create

- Price- and Market analysis

! In principle, information resources can be used an

unlimited number of times, by an unlimited number

of users, without losing

its value

! But if they are not guarded and maintained,

information resources quickly loose their value …

! … if information is not updated it will not be

accurate and can not be trusted

! … if information is not consistently structured and

stored it can not be delivered when needed

Hmmmm


New lead-times

Requirements on information

! Information volumes are growingrapidly, must be managed andcontrolled automatically by computers

! Our business activities must beexecuted faster and faster (shorterlead-times)

! We must be able to exchange andshare information resources withanyone and everywhere(interoperability)

! Availability, 24-7-12

! We must protect our information fornon-authorized use and manipulation

! We must quality assure ourinformation as any other businesscritical resource in our enterprises

Paper

Digital

Paper

Tagged

Paper

Data &

Info

ObjectsAuto

Objects

Volume


Information has a long lifecycle

1990 1995 2000 2005 2010 2015 2020 2025 2030 2035 2040

IT IT IT

Process Proc.Proc.ProPrPr Pro Pr PrPr Pr

App. AApplicationA A Application App.

Business Critical Data- and Information Resources (Corporate Knowledge)

Business Operations Business Operations

Problemet ær inte att bli interoperabel utan att førbli interoperabel, Erik Hæggblad kl 14:10


Information Quality Dimensions

! Source Dimensions

- Objective/Factual – represents reality

- Accurate - correctly reproduces itssource

- Consistent – uniform representation

! User Dimensions

- Timely –updated as required by users

- Accessible –easily retrievable forusers

- Adaptable – the right information forthe right user

- Complete – sufficient breadth anddepth for users

- Value added –provides advantage tousers

- Understandable – easily understoodby users

- Semantically sound – correctlyunderstood by users

! Maintainer Dimensions

- Concise – compact representation

- Version controlled – both at the object

level and at the file level

- Portable – adapted to current and

future information technology

- Secure – available only to the right

users

- Unique – without multiple instances of

the same information instance

- Interoperable- supports multiple

internal applications and multiple

external users

- Syntactically sound – correctly

read by machines

Source: MIT/AIMQ and DNV Information Quality Model


Six common Information Quality problems

! Inconsistent information:

- Merging information from multiple systems often leads to inconsistent information

! Inaccurate information:

- The quality of information rapidly degrades

A typical decay rate of customer information is 30 percent per annum (study by PWHC)

! Incomplete information:

- Information is often be missing or unusable

19 per cent of Information Quality issues relate to missing information (IAT survey)

! Duplicated information:

- Multiple instances of the same information is the single biggest inhibitor of effective

customer management

! Lack of conformity:

- Information stored in a non-standard format is often unusable

! Lack of integrity:

- Missing relationships between information objects degrade the quality of information

Joint Strike Fighter (JSF)

JSF Information Resource Management (JIRM) Program

By the JIRM Industry consortium that consists of Corena, DNV, EPM and KDA


Joint Strike Fighter?

Members

US Navy

US Marines

US Air Force

UK

Italy

Netherlands

Turkey

Canada

Australia

Denmark

Norway

Observers

Israel

Singapore


Achieving Affordability

! Three aircraft, one production line, optimum commonality, dramatically reduced operational and supportcosts.

! Single Development Program- The F-35 JSF program is addressing all needs in a single development program.

! Acquisition Reform- Reduced oversight by the government, focus on outcome-oriented requirements, and provide new product support

paradigms designed to reduce total ownership costs by 50 percent.

! Advanced Design and Manufacturing Processes

! Designed for Maintainability and Supportability- Deliberate designs are being made to minimize cost not merely in production but also in post-delivery operation,

maintenance and support. The most current data shows that the F-35 JSF will cost 40 to 50 percent less to operateand support than comparable prior aircraft, saving billions of dollars over the life of the program.

! Engineered for Growth- The F-35 JSF is designed with substantial reserves of space, power and cooling to incorporate future growth. Also,

an open systems architecture is extensively used to accommodate enhancements that can be made easily atminimal cost.

INFORMATION IS A KEY ISSUE


Defining the Information Problem 1(4)

! US DoD, Net-Centric Data Management Strategy, dated Mar 2004

- Goal is to make data visible & accessible

- Institutionalize data management

- Defines Communities of Interest (COI)

- Identify authoritative sources, & populate DoD Metadata Registry

- Requirement to eliminate duplicate data and requirement for data cleansing

! Business Enterprise Architecture-Logistics (BEA-Log), dated Nov 2003

- Establish Data Strategy implementation process and metrics

- Establishes Concept of Enterprise Integrated Data Environment (EIDE), Single Point of Entry

(SPOE), Enterprise Metadata Registry, and Common Information Model

! JSF Program, suggested as a pilot for BEA-Log

- Defines Logistics COI

- Establishes EIDE and SPOE

Reference: Mr. Gym Connor, US Air Force, Presentation on eLog21



! Integrated product life cycle – integrate information from system-of-systems to singlecomponent with consolidated information for all types of users, customers andcontractors/vendors.

! Interoperability across enterprises and applications through data models, standards andreference data to facilitate data exchange and information sharing.

! Single source of assured product and support information

! Data independence – Freedom of choice for processes, software applications and dataformats

! Information Security through abilities to control the content of information

! Extensibility through the use of Reference Data Libraries

! Availability through the use of Information Resource Management

! Quality through the use of Information Quality Management processes



MANAGING THE INFORMATION FLOW - INTEROPERABILITY

THE ALIS SYSTEM

Maintenance, Supply Chain Management, Other

JSF INDUSTRY PARTNER/S

NATIONS

NATIONAL APPLICATIONS / SYSTEMS

Different Logistics Approach, Different Information Systems

Needs to be connected to other Weapon Systems (Fragmentation)

Creating coalitions between JSF Partners

Different Information Systems, Subcontractors

Creating coalitions between JSF Partners

Com

bine

d an

d Jo

int O

pera

tions

(C

3I s

yste

ms)

Opportunity:

PLCS may serve as common

product data management

philosophy for ALL partners



THE ALIS SYSTEM

Maintenance

Supply Chain Management

Other

THE FIF SYSTEM

JSF INDUSTRY PARTNER NORWEGIAN AIRFORCE

META/REF

DATAMODELS

EXCHANGE

SHARING

Technical

Publications

!""#$%&'%($)%*()+,&-(./'0)$/%#'%/,01)2*/$)3&,4"(5)/$)(06,#0%(&(7)48)'"")0'%/,0$)-/%*)(9/$%/0.)",./$%/6$)/0:&'$%&#6%#&($1

SAP R/3SAP R/3Client / ServerClient / Server

ABAP/4ABAP/4

FIFI

COCO

AMAM

P SP S

MMMM

HR/PAHR/PA

SDSD

P PP P

Q MQ M

PMPM

HR/PDHR/PD

FMFM


Proposing a Standardized solution

THE ALIS SYSTEM

Maintenance


Other

THE FIF SYSTEM

JSF INDUSTRY PARTNERNORWEGIAN AIRFORCE

MODELS

EXCHANGE

SHARING

1. Business Case Study, understanding the opportunity

2. Information Study, product information to be exchanged/shared

3. Information Architecture Study, the type of environment needed

4. JIRM Pilot, proof-of-concept

Technical

Publications

SAP R/3SAP R/3Client / ServerClient / Server

ABAP/4ABAP/4

FIFI

COCO

AMAM

P SP S

MMMM

HR/PAHR/PA

SDSD

P PP P

Q MQ M

PMPM

HR/PDHR/PD

FMFM

META/REF

DATA

Based on PLCS (ISO 10303) and RDL (ISO 15926)


Exchanges

PartnersSuppliers

Portals

Internet

EIDEData Warehouse, BI,

APS, Decision Support

Enterprise Resource Planning

Customer Relationship

Management


Custom/Legacy

Business

Objects

Business

Processes User ProfilesMediation/

Translation

Formatting

Process

e-Business

Enterprise Applications

IDEMetadata

The view from Department of Defense

Reference: Wil Mancuso, Chief Enterprise Architect DoD Logistics, Presentation on US DOD SPOE

Enterprise Integrated Data Environment (EIDE)


The Initiative – Study tasks

DECKPLATE

DEMARS

FIFLITS

ALISALIS

ALIS

ALIS

JSF EIDE / SPOE

REFERENCE DATA

TERMS

DEFINITIONS

RULES-REGULATIONS

ONTOLOGY’S

INFO MODELSTECHNICAL PUBLICATIONS

INTERFACES

MAPPING SCHEMA

STAGING AREA

DATA ECHANGE SETSSTANDARD

COMPONENTS

JSF BASIC

CONFIGURATION

JSF SHARED

RESOURCES

Reference: DNV JSF Preparatory / Proposal Group 2004

1. Business Case Study

2. Information Study

3. Information Architecture Study

4. JIRM Pilot, proof-of-concept

Objectives

Information Integration

Consolidation

Information Quality

Information Security

Information Fusion

Information Coalitions

Intellectual Property Rights

Standards

JSF INDUSTRY PARTNERS

JSF COUNTRIES

Metadata/Ref data


The Initiative - Phases

! Phase 1

- Business Case Study

- Information Study

- Information Architecture Study

- JIRM Pilot

! Phase 2

- Legal, policy and contractual studies

and amendments

- Partial implementation

! Phase 3

- Lessons learned, improving partial

implementation

- Extending implementation to

interested defense and industry

partners

! Phase 4

- Manage, operate the environment


Activity 1 – Business Case Study

! Deliverables

- An Information Enabled BusinessConcept

- Cost-benefit analysis

! Information Enabled BusinessConcept

- Systems Engineering and CM study

- Logistics enterprise study

- Network Centric Study

- Technical Publication Study

! Map different types of information,understand how information can beexchanged and shared among JSFDefense and Industry Partners

! Cost-benefit analysis

- Low-hanging fruits

- Includes JIRM Pilot


Activity 2 – Information Study

! Deliverables:

- Methodology and development tools

- Information Model

- Use of relevant standards

! Methodology and development tools

- Install tools to support studies

- Develop methodology to support the

information model

! Develop the Information model

- Input from ALIS, SPOE, FIF

! Use of relevant Standards

- Evaluation of relevant standards

- Develop hierarchy of standards


Activity 3 – Information Architecture Study

! Deliverables:

- Information Architecture

- Metadata/Reference Data Library

- Mapping document

! Information Architecture

- Sharing within legal entities

- Exchange between legal entities

! Metadata/Reference data library

(RDL)

- Common terms and definitions

- Core sets of information

! Mapping and migration test centre

- Test implementability of architecture

and RDL


Activity 4 – JIRM Pilot

! Deliverables:

- JIRM Pilot environment based on

results from the Norwegian Frigate

Acquisition Program (PLCS and

S1000D)

! Pilot application systems supporting:

- JSF Supply Chain Management

- JSF Defense Partner

- JSF Industry Partner

! Demonstration of EIDE/SPOE

function

! Feedback to Study activities

! Verification of IEBC and Cost-benefit-

analysis

! Early exploitation of results


Business Opportunities

Other programs

C-130

MTB

Helicopter

Frigates

Vehicles

Weapons

C4I Systems

Ships

Oil Platforms

Facilities

Process Plants

Harbors

..and 100s more

Revenue $5-10M annuallyper system, depending onsize and distribution

We are looking for international and skilled partners

Information RequirementAnalysis (InRA)

A systematic approach to discover

and describe the status and value of

information assets


Why Information Requirement Analysis

! ”Before you do any operations, you need to be aware of the situation. Information Requirement Analysisis a method for creating information situation awareness”.

! “Before we can solve the Information security problems, we must first know what information to secure”

! “I need to know what information resources I have in my organization”.

! “It is a requirement of the Sarbanes-Oxley Act (SOX) to account for and trace all information that mightaffect our business performance and valuation”

! “We want to show our share holders that there is significant economic value tied up in informationresources”

! “Our product information lives for more than 50 years, and we need to understand how to manage thatover time”

! “We would like to know where our information is, how much there is, who’s responsible for it, what areour liabilities and how do we to avoid missing business opportunities”

! “We need to understand how we can gain new business by being more information versatile”

! “We think we have lot’s of redundant, outdated and inconsistent data and information. Where can we turnto get help in handling this more effectively”.

! “We are competitive and offensive, what should we do to gain true Information Superiority”

…it’s all about building awareness and understanding of the value of information


The Information Requirement Analysis

Part I

Methodology

Questionnaire

Procedures

Part II

DELIVERABLEReport on

Information

Resources

And

Information

Governance

Part III

DELIVERABLEInformation

Resource

Inventory

List


IRA – medium/small size client

Week 01

Startup

Week 02

Study

Week 03

Interviews

Week 04

Report

Week 05

Finish

Understanding the enterprise

and its basic requirements.

Reading reports, papers, etc.

Two days of interviews.

Formulating the first ideas on

information resources, and

Information Governance capabilities.

Documenting findings, thoughts and

recommendations

Four days of interviews.

Assemble information into

a Report, a Presentation

and a Inventory List.

One/two presentations.

Initial Seminar

Plan activities

Meet people

Ask for information

Two persons to perform the InRA (ca 200-300 hours)


InRA Metodology Part I

! Introduction

! Common faults and findings

! What are Information Assets?

! What is Information Governance?

! Goal of Pre-Study

! Pre-Study Methodology

! Findings

! Recommendations

! Analysis 1, Measuring IT and Information Governance

! Analysis 2, IT / Information Governance Principles

! Analysis 3, Information Governance Guiding Policies

! Analysis 4, Information Governance for Business Needs

! Analysis 5, Investment, Prioritization and Economic Value

! Analysis 6, Information Asset Identification

! Analysis 7, Information Quality

! Analysis 8, Information Architecture

! Analysis 9, Intellectual Property Rights

! Analysis 10, Information Security aspects

! Analysis 11, Technical Representation

! Analysis 12, Information Governance Maintenance Procedures

! Terms and Definitions


InRA Methodology Part I & III


Status – many different views

Information Governance view (organization, responsibilities, etc)

Technical view

Architectural view

Quality view

Security view

Economical viewLegal (IPR) view


Status – Intellectual Property Rights

! To protect intellectual property and to avoid breaches of any criminal and

civil law, and statutory, regulatory or contractual obligations, and of any

security requirements.

! Understand current risks and suggest appropriate protective measures

! Understand the human aspect of control and discomfort


Status - Information maturity rating

! IRMM 05 – Quality Certification of Data-

and Information Resources and of

Information Governance Capabilities

! IRMM 04 – Formalize the management of

Data- and Information resources

! IRMM 03 – New capabilities are

developed, implemented and used.

Experience build-up. Optimization of

management and migration of resources

! IRMM 02 – Data- and information

resources and Information Governance

capabilities identified and understood

! IRMM 01 – Users of information

technologies, no identifiable data- and

information resources

! Being developed as a natural progression

from Information Requirement Analysis

01

02

03

04

05

Information Resource Maturity Model (IRMM)

InRA

Efforts

Capabilities

Information Superiority

Order

Awareness

Formalization

Disorder


Status – Information Governance

! Definition:

- Governance is a system of policies and

procedures, standards and guidelines. It

establishes a framework for defining who is

responsible for what and how decisions are

made [reference: The Kennedy Group

2005]

- Responsibility for IT-, data- and information

resources

- How to exploit IT-, data- and information

resources to effectively achieve corporate

goals

! Information Governance consists of:

- Defining the role of IT (IT Principles)

- Organizational roles and responsibilities

- Managing Information Resources,

Architecture

- Prioritizing IT investment

- Implement policies for Information, Quality,

Models, Security, IPR


The traditional IT-Manager Role

CEO

COO CFO CTOCMO

IT-M

Chief responsibility for information

and communication (technology)

typically was placed with a manager

reporting to the CFO

IT was seen as a necessary

operational cost of doing business

which should be carefully managed

and (as far as possible) minimized


The new CIO Role

CEO

COO CFO CTOCIOCMO

INFOICT

NETIT

SEC

IS

IT Governance (cost based infrastructure)

INFO Governance (valued resources)

IT/INFO Products and Services

New MarketsInformation

Superiority

New Products

New Services

Competitive

Advantages

Business

Intelligence

Security

Protections

Quality

Assurance

Decision

Support

IT-M


Typical results and recommendations

! Viewing the enterprise in terms of its information resources leads to

- Discovering valuable resources

- Defining new business opportunities (markets, products and services)

- Reducing the risk associated with missing, incorrect or unavailable information

! Information Requirement Analysis is an initial attempt to

- Describing important problems

- Discovering “the low hanging fruits”

- Defining an effective strategy for

information quality management

! Information Maturity involves defining authority and responsibility

- Protecting staff and officers

- Protecting ownership and usage rights

- Ensuring conformance with legislation, licenses,

contracts and business agreements


Summary

! DNV has expanded has expanded its

business to encompass business

critical information resources.

! We believe that a well managed and

quality assured information resource

will bring significant value to the

organization

! We encourage other companies and

organizations to join us in expanding

this evolving market

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