Accelerated International Foundation YearandAccelerated International Degree Programme2014Pre-Arrival InformationContent:1. Welcome2. Introduction 3. Course outline and fees4. How to apply5. Confirmation of Acceptance to Study6. Visas7. Finance8. Accommodation9. Arriving at Keele University10. Checklists11. Key people to contact

Welcome

Vice-Chancellor's WelcomeComing to University is an exciting and challenging time. It is a time when we meet new people, many of whom will become life long friends; it is also a time of discovery as we begin the next stage in our education. For you, as an international student, the prospect must seem quite daunting as you not only leave your family but you leave your home country to come to Britain and begin your studies at Keele.You can be assured that a warm welcome awaits you on campus. We currently have students from over 90 countries, so you can be assured that there is a real multi-cultural, cosmopolitan feel to the campus.Once on campus you will find that you quickly settle in and I would encourage you to make the most of the University orientation programme thatis designed to help you meet new people, discover what the University and the surrounding area has to offer, as well as ensuring you are equipped to begin your studies with sessions to help you get the most from our library and computing facilities. Within your first few weeks you will also have the opportunity to meet with your course team and your personal tutor or institutional coordinator.As well as the academic support you will get from your Faculty, we also have a very experienced team dedicated to supporting our international student community. They have worked with thousands of students over the years so you can be assured that whatever question or concern you have they will be able to help. Remember that if you have any concerns, no matter how small or simple they may seem, please speak with our International Student Support Team.Professor Nick FoskettVice-Chancellor

IntroductionWelcome to the Accelerated International Foundation Year. In this pack you will find information about the course and also guidance on arranging visas and travelling to the UK. Most of this information can also be found on our website, which contains much more additional advice for you so it is well worth browsing. Further information will be sent to you regarding the timetable for the induction week.The AIFY is an intensive course and so is taught in small numbers in order to ensure you achieve the support you need. You will have support for English Language, either Foundation English or English for Academic Purposes and also study a British Culture module, which should be fun. You will also develop your Learning Skills and Communication Skills in order to help you adapt to studying in a UK university setting. In addition to your chosen academic modules you will also complete a class in Elementary Mathematics. Therefore, by the end of the course it is expected that you will be a well-rounded academic student with a high level of core skills as well as enhanced subject specific knowledge for your chosen degrees.As the course is intensive you will need to be very organised to meet the assignment deadlines and be able to study for your exams. You will have a personal tutor (me!) available to guide you through this process. As well as the Foundation Year Centre there are many support staff available, especially the International Student Support and the Language Learning Unit teams, who are there to offer you help and guidance. Although you will be studying the majority of the course over the summer months, when the campus is quiet as the main student body is away, you will not be the only students present. There are pre-sessional English students on campus, as well as post-graduate students. There will be a number of social and cultural visits arranged over the time of your course in order to help you mix with the other students and experience a little more of the UK. So despite the AIFY being very work-focussed you will have time to enjoy yourself too!For 2014 the start date is Monday 31st March. It is therefore best to plan to arrive and settle in to your accommodation on the weekend before (Saturday 30th - Sunday 31st). If you do plan to arrive early then please let me, or the International Student Support team know and I will try and ensure you have some support arranged.I look forward to meeting you and do hope you will have a positive and rewarding experience as you commence your UK educational experience.Allison GardnerHead of the Accelerated International Foundation Year

Course InformationThe Foundation Year at Keele provides an excellent preparation for degree level study. It is a very well established programme, having run in one form or another for over 60 years. The programme is taught at Keeles beautiful countryside campus by University staff. Keele students are amongst the most satisfied in the country, the University coming in the top five in the recent National Student Survey. We also have a very good employment record for graduates.The programme is flexible and designed individually for each student, drawing on a wide range of Foundation Year modules. Additional English language training is available for overseas students as necessary.The minimum indicative entry requirements are: a national high school leaving certificate or diploma, alternatively academic qualifications equivalent to UK A level grade C or AS level grade B; a numeracy or mathematics qualification equivalent to UK GCSE/O Level grade C. IELTS 5.0 with at least 5.0 in all subtests (or an equivalent English language qualification) for the + 3 Accelerated International Foundation Year; IELTS 5.5 with at least 5.5 in all subtests (or an equivalent English language qualification) for the 3-year Accelerated International Degree programme; Teaching is delivered through a wide range of methods (lectures, seminars, workshops, laboratory classes, field work etc). Assessment is through a mixture of coursework and examinations. There is an extensive support network, with students having access to the library, the Students Union and the International Student Support Office, as well as a personal tutor who meets his or her tutees at least once a week. University accommodation is available. The course will run from 2 April to 6 September 2013.I would just like to give credit to the wonderful FY team for their constant support to all Foundation Year students who each are different in many aspects. Whether its the teaching staff/module leaders/personal tutors/ or the lovely ladies who collect our work in, many of the FY staff have bought a smile to my face. I am very proud to have been an FY student [] I have had a beautiful FY year.Aqsa Halim: Foundation Year 2011-2012, now studying Human Biology and Applied Psychology

The fee for both courses is 8880. A special discount of 1,000 per annum is available for each of the subsequent three years of undergraduate study at Keele Additional bursaries maybe available.

Students who successfully complete the Accelerated International Foundation Year will be able to progress to a Bachelor programme in one of the following subjects. Note that the courses marked # are single honours programmes. All others are taken with a second subject as a dual honours or major/minor combination. Courses marked * can be taken as either single honours or dual honours. For second subjects not on the list below students must already meet the published entry requirements before starting the Foundation Year. See the Keele undergraduate prospectus for a full list of subjects (not Health subjects or Social Work). Mathematics*, Physics, Astrophysics Biology, Human Biology, Neuroscience, Biomedical Sciences#, Psychology* Biochemistry, Medicinal Chemistry, Chemistry Forensic Science, Applied Environmental Science, Environment and Sustainability# Geology, Geoscience# Computer Science*, Creative Computing, Smart Systems, Information Systems, IT Management for Business# Business Management, Human Resource Management, International Business, Management#, Marketing Finance, Economics, Business Finance#, Accounting, Accounting and Finance# Law* Criminology*

(courses are subject to availability. New courses may also be available).

Accelerated International Degree Programme: Please note that, due to conditions set out by the UK Border Agency, Keele University will only be able to issue a CAS number for a visa for the full duration of the degree programme to students with at least IELTS 5.5 and at least 5.5 in all subtests (or an equivalent English language qualification). Accelerated International Foundation Year: For students with lower language qualifications a CAS number can be issued only for the duration of the Foundation Year; at the end of that time, if successfully completing the Foundation Year, students will need to apply for a visa extension to enable them to stay at the University for the remainder of the degree programme.For course information and any other enquiries, please contact: Allison Gardner: a.gardner@keele.ac.uk (tel. +44(0)1782 733989) Dianne Foulkes: d.foulkes@keele.ac.uk (tel. +44(0)1782 733989)Further information and an application form can be found at www.keele.ac.uk/aify

How to applyApplication can be made directly by email using the form found on the website at www.keele.ac.uk/aify.In addition to the application form please scan and email copies of your academic and English Language qualifications plus a copy of the photograph page of your passport. Applications can then be sent to a.gardner@keele.ac.uk If you need any help and advice regarding the application then please do not hesitate to contact either myself or Dianne as we are always happy to help and usually respond quite quickly.Confirmation of Acceptance to StudyYou will receive your CAS number once you have accepted your place at Keele University and paid your deposit (details of which will be in your offer letter). The CAS is an electronic document produced by the UK Border Agency once they receive information about you from Keele University. You will receive a CAS number from us and this number will identify you during your visa application and link to all the necessary information that the UK Border Agency requires to give you 30 points.The CAS is valid for 6 months from the date of issue. Should you have any problems with your CAS then please contact the Visa Compliance Team at cas@keele.ac.uk.You are only allowed to have one CAS assigned to you at any one time. If you change your mind about where you choose to study your existing CAS will be cancelled.If you have any questions about your current status, then please email International Student Support - internationalsupport@keele.ac.uk

Visa applicationIt is essential that you have the correct status to come to the UK. You are required to apply for entry clearance (a visa) to come to the UK as a student and your application will be assessed using the Points Based System.You will need to apply as a Tier 4 (General) Student, and gain 40 points.30 points will be awarded for having a Confirmation of Acceptance for Studies (CAS) from Keele University. 10 points will be given for proving that you have enough money to meet the cost of studying and living in the UK (known as maintenance funds).Please ensure that you fully understand the visa application process and have all the relevant documents before making your application. If your visa application is refused you will not receive a refund of the fee and you may not be able to get a visa in time to start your course at Keele. If you have any questions about applying for your visa, please contact internationalsupport@keele.ac.uk for assistance.It is strongly advised that you contact the International Student Support team when you are applying for your visa as they will offer you plenty of guidance and support. Their website also has detailed outline of the procedures, forms and frequently asked questions. A direct link to the visa section of their website is below:http://www.keele.ac.uk/international/afteryouapply/prepareforkeele/visasandimmigration/From your Home CountryDetails of your nearest Visa Application Centre can be found here:Visa Application Centres Overseas - http://www.ukba.homeoffice.gov.uk/countries/ To apply for a Tier 4 (General) Student Visa, you need to complete two application forms:Points Based System Form VAF9 - http://www.ukba.homeoffice.gov.uk/sitecontent/applicationforms/visas/vaf9.pdfANDAppendix 8 Tier 4 (General) Student -http://www.ukba.homeoffice.gov.uk/sitecontent/applicationforms/visas/vaf9-app81.pdfYou are required to apply for entry clearance before you leave your home country. Although there are a few exceptions to this rule, it is still recommended that you apply for entry clearance. This is because there are benefits to you in the future should you wish to remain in the UK for further study or work.You should apply for your visa as soon as you have received your CAS from Keele University. Applications can take a long time so please make sure you apply as soon as possible.If you are already studying in the UK then you will need to extend the visa you already hold and change the Sponsor License Number recorded on your visa.Checking your VisaOnce you have been granted your visa, you must check it thoroughly to make sure that all the information is correct.If you apply as a Tier 4 (General) Student, your visa should end: Four months after the end of the course if your total course length is 12 months or more. Two months after the end of the course if your total course length is six months or more, but less than 12 months. Oneweek after the end of the course if your total course length is less than six months.

Make sure the following details are correct: Name is spelled correctly Date of birth Type of visa Check the 'valid until' date Are you required to register with the Police on arrival in the UK? If so, Keele has special arrangements in place with Staffordshire Police and International Student Support can assist you with this Your working permissions and restrictionsIf you think any of the information on your visa is wrong, please contact International Student Support at internationalsupport@keele.ac.uk for advice and assistance.Medical ScreeningYou may be required to get a certificate to show that you do not have infectious tuberculosis (TB). Testing is available in the following countries: Bangladesh Cambodia Ghana (including applications from Burkina Faso, Cote d'Ivoire, Togo and Niger) Kenya (including applications from Eritrea and Somalia Pakistan Sudan Tanzania Thailand (including applications from Laos)There are plans to introduce more countries to the list of those requiring a TB test over the next 18 months. Please check regularly with the website mentioned below.To find out more about visas there are two main sources of information:1) Government sites: http://www.visa4uk.fco.gov.uk/ and http://www.ukvisas.gov.uk/en/ and the page about the process of getting a visa that should answer most of your questions is at:http://www.ukvisas.gov.uk/en/howtoapply/infs/inf29pbsstudent#217882902) The student-friendly and useful UK Council for International Student Affairs (UKCISA) sitehas information sheets you can print out. Students not from the European Economic Area should check:http://www.ukcisa.org.uk/student/info_sheets/applying_home_country.phpUKVISAS have even put up videos on YouTube about getting a visa!You can find your nearest British embassy or consulate here.If you are applying outside the UK and need a visa you will need to fill in a VAF9 form and the appropriate Appendix (8 for general students) These are available from the UKVISAS website or click on the links in the Forms section.

FinancePayment of Tuition FeesDetails of your tuition fees will be included with your offer letter. All international students will receive an invoice, once they have arrived at Keele, which will be sent to their Keele email account.If you are responsible for your own fees and wish to pay instalments by Direct Debit, then you will also need to complete and submit a Direct Debit form. The Direct Debit form can be accessed online at: http://www.keele.ac.uk/finance/income/paymentmethods/.You will be required to pay your tuition fees by set dates, details of which are available online at: http://www.keele.ac.uk/finance/income/paymentdates/.Many students will find it most convenient to pay their fees in advance before enrolling at Keele. Details of how you can do this are available online at: http://www.keele.ac.uk/finance/income/paymentmethods/.Please note that all forms of payment must be in British Pounds Stirling - the Euro is not a currency in the UK.Maintenance FundsYou will need to provide evidence showing that you have access to the following amount of money:Course LengthFunds Required

9 months or less800 living costs for each month of your course PLUS the full tuition fee.

More than 9 months (e.g. Bachelor Degrees)7,200 living costs for the year PLUS the first year's tuition fee. You will need an additional 4,050 available to you for the year for each of your dependants.

Preparing your financial evidenceThe new Points Based System for entry to the UK means that you must have sufficient money available to you before you arrive in the UK and that you can access this money.If you do not need a visa to study in the UK then you are still required to have sufficient funds available to cover your tuition fees and living costs. This is a big financial commitment and you must consider this very carefully.You might be eligible to work part time in the UK but it is important that you do not rely on money earned from working as a source of income. You should always plan financially for a situation where you will not be working in the UK as part time work is increasingly difficult to source in the UK.Evidence of FundsThere are very specific rules on which documents will be accepted, and what each document must show in the Tier 4 Policy Guidance, paragraphs 162-194. http://www.ukba.homeoffice.gov.uk/sitecontent/applicationforms/pbsTier4migrantguidance.pdfSome examples of the type of documents you can use to prove that you have these funds available are as follows: A personal bank or building society statement in your name A building society passbook An official letter from your bank An official letter from a regulated financial institution confirming when the funds will be released to you Letter of official financial sponsorship Letter of official government sponsorshipProof of shares, bonds or pensions are NOT acceptable as evidence of available funds.If you have an officialsponsor (not including family)for all or part of your fees you must also enclose a copy of the award letter from your sponsor with the details of the payments they will make. This will reduce the amount of funds you are required to show. Please check with International Student Support if you think you qualify as a sponsored student.Bringing money in to the countryIt is very unsafe to travel with large amounts of cash, so we recommend that you pay your tuition fees online in advance. You MUST NOT bring your tuition fees in cash to the UK.If you currently live outside the EEA or Switzerland, you are required to declare any money you are carrying with you if it is more than 10,000 Euros or equivalent, and this includes bank drafts and travellers cheques.Bank AccountsIt is essential that you open a UK bank account once you have arrived in the UK and enrolled at Keele, but it may take a few weeks before you will be able to use this account. Because of this, we recommend you bring around 300 in cash and a further 300 in travellers cheques to cover your general living expenses for the first few weeks you are in the UK.Keele University has a branch of Santander Bank on campus. For convenience, you may find it beneficial to open an account with Santander if you will be living on campus, however, you should research the benefits and disadvantages of an account with each major UK bank before you decide to open an account so that you can choose a bank that is right for you.International Student Support has produced a booklet entitled 'Opening a UK Bank Account', which will shortly be available to download from here and will also be available to collect from the Student Support and Development Services Reception. We recommend that you consult this booklet before opening an account.To open a bank account in the UK, you will need Passport and visa Your University letter of acceptance that you received at your home residential address (the bank is looking for evidence that the University has corresponded with you at your place of residence) Proof of your term-time address (the StudentRecords and ExamsOffice can provide this on request; students living off campus should take their rental contract) A recent bank statement or credit card statement from your home bank, translated into English and containing your residential address (the statement must be less than three months old)

AccommodationWhether you are living on campus, in Liberty Court or in private, rented accommodation, the Student Accommodation team are here to help you.Full details of the accommodation available and how to apply are on the following website: http://www.keele.ac.uk/studyatkeele/accommodation/internationalstudents/Please note that as you are arriving in April not all room types maybe available. You will be allocated a room in a hall of residence with existing Keele Students. This may seem a little intimidating at first but this does mean there will be students around who will be able to help you and keep you company. As you will be arriving during the Easter holidays not all students maybe present and many will be revising for exams or completing assignments. At the end of the normal academic year, when the majority of students leave, you will be offered a new room with other summer students so that you have companions living with you. Again this is in order that you do not feel lonely during the quieter times on campus.You are offered a room in our student accommodation for the duration of your studies, providing you apply by the University's deadline each year as a returning student.You will need to make an advance payment of 450 to secure your room before you arrive. This 450 payment is split between a 150 room deposit, which is refundable (less any damages or outstanding debts) when you vacate your room and 300 payable towards the first instalment of your accommodation fees.If you already have a UK bank account and would like to pay by Direct Debit, you should complete the online form and return it to Keele. You can also complete a mandate online through eVision (see Getting Connected. Contact the accommodation office for information regarding deadlines for payment.Details of the room that you have been allocated will be sent to you separately before you arrive. With your accommodation offer, we will also send you a copy of the terms and conditions and our Welcome to Keele - Living Away From Home Guide. If you haven't received your copy, you can download it from our Accommodation webpages or email accomenq@keele.ac.uk for a copy to be sent.Please note: If you are living on campus, you will automatically be covered by Endsleigh Insurance when you move in to your accommodation and the cost for this is included in your accommodation fees.Making Your Advance PaymentYou can make this payment of 450: online with a debit or credit card using your eVision (see Getting Connected) login and clicking on the 'Finance Details' menu option. by cheque, please make your cheque payable to Keele University and return to the Income Office address below, quoting your student number on the reverse. by Bank Transfer - the University bank details are as follows. Please remember to quote your student number as a reference followed by TF if the payment is for tuition fees only, RF if the payment is for accommodation fees only, and BF if the payment is for both tuition and accommodation fees.University Bankers:National Westminster BankBank Address:75 High Street, Newcastle-under-Lyme, Staffordshire, ST5 1PP, UKAccount Name:Keele UniversitySort Code: 54-10-27Account Number:05600456IBAN Number:GB68 NWBK 5410 2705 6004 56BIC:NWBKGB2LIf you have any queries before you arrive, you can contact us:By email - accomenq@keele.ac.ukBy telephone - +44 (0)1782 734152For tuition and accommodation fee payments and general finance enquiries:Income Office - Telephone +44 (0)1782 and then 733152 or 734324 or 734323 or 733052Email - income@keele.ac.uk

What to bring with you:ClothingThe British climate is unpredictable and very changeable, which means that cold, windy and wet weather can occur at any time of the year. It is rarely hotter than 30 degrees celsius and temperatures drop below 0 degrees celsius during the winter months. Therefore, you will need warm and waterproof clothing for your stay in the UK. If possible you should bring some warm clothing with you, but it may be cheaper and save on luggage space to buy suitable clothes when you get here. The average September temperatures are 15 degrees celsius and in January, depending on the severity of Winter, it is around -5 to +10 degrees and so it can feel cold when you arrive. It is advisable to dress in several thin laters such as a t-shirt, shirt and jumper/sweater/pullover so that you can adjust to the different temperatures inside and outside.You will have to wash your own clothes while you are here (there are launderettes attached to each Hall of Residence on campus), so choose clothes that are easy to keep clean for everyday use as dry cleaning can be expensive in the UK.Dress at the University is generally informal but it is suggested that you bring your national dress, traditional clothes or a smart outfit for some of the formal events.Electrical appliancesThe standard electricity supply in the UK is 220 / 240 volts, 50 cycles AC, and the standard outlet is a 13-amp square 3-pin plug. Each room on University campus is equipped with one 13-amp socket.If you are going to be living in university accommodation, you must ensure that any electrical appliances you bring comply with UK and EU Electrical Safety standards. If youare not bringinga computer,there is an IT Suite on the Ground Floor of the Library which is now open 24 hours a day.

Bed linen and cooking equipmentThere are plenty of shops in Hanley and Newcastle selling items of bed linen. We do not provide cooking equipment but again, there are a number of shops in the area where you can purchase items such as pots, pans, crockery and cutlery. Alternatively, a company called Gailarde produce special bedding and kitchenware packs that can be delivered directly to you, although it can be quite expensive. You can find their products and prices at http://www.easybedpacks.com.You may wish to pack other items such as towels, dish cloths, tea towels, coat hangers, a battery alarm clock, a small backpack or rucksack, a torch or flashlight, a good English dictionary, laundry bag and camera.Medical / Optical prescriptionsIf you are being treated or have an on-going condition such as diabetes, see your doctor before you leave to get photocopies of medical records and prescriptions to give to the University doctor. Make sure you have the full name and address of your family doctor in your home country.If you wear glasses or contact lenses, you should also see your optician to get a copy of your prescription. If you wear contact lenses you should get advice from your optician on what solutions to use here. Lenses and solutions can be expensive in the UK although it is now much cheaper to order online. If you want to order contact lenses online, you will have to have an eye examination at an opticians in the UK and then provide this prescription to the online lens supplier.TelevisionBritish TV sets use the PAL system; if you are bringing any DVDs from home, you need to check whether they can be played or whether you need a multi-region player. If you wantwatch liveTV in your study bedroom you must buy a license for this by law. You will need to buy this license to watch TV in the UK as the BBC (British Broadcasting Corporation) is sponsored only by this income.Photos, posters and "things from home"Don't forget to bring things that will brighten up your room and remind you of home. You'll also have plenty of new photos to add as your first year goes by!DO NOT BRINGFoodThe local markets and shopping areas of Stoke-on-Trent sell many different foods from around the world, so you do not need to bring this with you. If you want to bring certain items of food with you then please look at the Customs section of this website, as there are many products that you cannot bring into the UK.

Electrical itemsThe University accommodation provides a kettle, toaster and a microwave in most halls, so you will not need to bring these with you. Please DO NOT bring any electrical item with you that is not specifically designed for use in the UK, for example rice cookers. This is a fire hazard and any item that does not meet the requirements or is not Portable Appliance Tested will be confiscated. UK rice cookers can easily be purchased from the local Chinese supermarket and importer.Please note: mini fridges and heaters are NOT allowed in University accommodation.Books and study materialsIf you buy textbooks at home they will take up a lot of your luggage allowance. We recommend you borrow texts from the library or you can buy them from the Students' Union second-hand book sales. There is a Waterstones bookshop on campus.

Arriving at Keele UniversityStart dateYour offer letter will tell you the date on which you should arrive at Keele. For 2013 the arrival date is April 2nd. If you are having difficulty arranging flights and may need to arrive earlier or later you should contact the International Admissions Office (see Key Contacts page) as soon as possible so that they can help you. You should confirm your arrival day and time at Keele with International Student Support and the Course Manager (see Key Contacts page). Arriving in the UKLuggageRemember to clearly label any luggage you bring with you. You should put your university address on the labels of your luggage. If you are travelling by air the personal baggage allowance is usually 20 kilograms (approximately one large suitcase) and one item of hand luggage (approximately 5 kilograms). However, if you are travelling from the USA, Canada, Mexico, Bermuda, Carribean, Columbia or Nigeria you are permitted two items of luggage up to 62 inches (158cms) in size and 23 kilograms in weight.CERTAIN AIRLINES OFFER DIFFERENT LUGGAGE ALLOWANCES, SO PLEASE CHECK BEFORE YOU FLY.Please do not send any luggage in advance of your arrival as we have no supervised storage space. If any packages valued over 500 are being sent, you should ask the freight service to hold these and arrange to have them delivered after you arrive at Keele.Travel & Personal InsuranceIt is essential that you obtain travel insurance to cover you for your journey from your home country to Keele University. This should cover delays and medical emergencies, as well as the cost of replacing any belongings that may be lost while you are travelling. You should obtain travel insurance before departure.You should insure your personal property against loss or theft as soon as possible after arriving. There are many companies that offer personal insurance, and some of them are specifically for international students. Banks and other insurance companies also provide insurance for personal possessions and computers. It is worth checking different premiums on offer as the cost and the cover may vary considerably depending on the type of accommodation you have chosen and the area in which you are living.What to expect at Customs and Immigration at the actual airport when you arrive:http://www.ukcisa.org.uk/student/info_sheets/arriving_in_uk.php Passport ControlOnce you arrive in the UK and enter the airport building, you will go through Passport Control. You will have two options; you should choose the route for Other Nationalities unless you are an EU/EEA citizen.If you have valid entry clearance, and you are refused entry to the UK, you are entitled to remain here until your appeal has been heard. You should seek assistance and ask the Immigration Officer to contact the British Council Desk staff who can offer assistance.If you are a non EEA or Swiss National and are refused entry to the UK and you have no entry clearance, then you may have to leave the UK immediately or be given temporary admission to the UK for a short period.CustomsThere will be three exits to choose from the RED exit, the GREEN exit and the BLUE exit.RED EXIT Use this exit if you are carrying any prohibited or restricted goods, or have more than the allowance of duty free goods. The UK Border Agency website has information about what you can and cannot bring to the UK: http://www.ukba.homeoffice.gov.uk/travellingtotheuk/customs/If you are unsure about which exit to take, or any of your luggage contents, you should choose the red exit.GREEN EXIT Use this exit if you have no prohibited or restricted goods, and are within your allowance of duty free goods.BLUE EXIT If your journey started from a country within the European Union, and you are not carrying any prohibited or restricted goods, then you should use the Blue exit.DO NOT AGREE TO CARRY ANYONE ELSES LUGGAGE THROUGH CUSTOMS. A CUSTOMS OFFICER MAY ASK TO SEARCH YOUR BELONGINGS AT ANY OF THESE EXITS.Delayed and lost luggage:If your luggage is lost, the important thing is not to panic! Follow the steps below and inform the Help Desk in the Chancellors Building Exhibition Suite when you arrive on campus: Wait at the baggage claim until all luggage from the flight has come through. Check around the area too as it could have already been unloaded if your flight was delayed. Go to luggage enquiries / the help desk / the airline desk and tell the staff that your luggage has not arrived. They will then ask you for: Your flight ticket with flight details and attached luggage receipt A description of your missing luggage Your address in the UK (if you dont yet know, then give the followingaddress; Keele International, Walter Moberly Building,Keele University, Staffordshire, ST5 5BG) Once the member of staff has all your details, they will explain the procedure of getting your luggage back and also give you a reference number and a telephone number or website address to contact for any news. The staff may be able to tell you where your luggage is at the moment, or they may ask you to wait for this information. DO NOT leave the airport before completing this procedure, otherwise you will not receive your luggage and you will not be able to apply for compensation.Getting to Keele UniversityFor students who are arriving for the induction programmes can use a pick-up service at Manchester Airport. If you require the pick-up service please plan to arrive between 9am and 3pm on Tuesday 2nd April. Depending on numbers we can either arrange a group pick-up service in a mini-bus or arrange for a taxi service for you. Please note that there may be a small charge. If you wish to use the service please contact International Student Support.If you are arriving at another airport, or on another date, you will have to make your own way to the University. Further transport information can be found on the website:http://www.keele.ac.uk/iss/arrival/howtogettokeele/If you arrive at Keele after 5 pm you should go to the reception desk in the Darwin Building (called 24-hour reception) and collect information and room keys.

What will happen once you have arrived at Keele?An induction programme will be available for all new international students: this will start on Wednesday 3 April. Details of this programme will be sent to you a few weeks before the start of semester. This programme will give you information about Keele and living and studying here. You will also meet with your student ambassador (who may have met you at the airport). Your ambassador will be a current student of Keele University who will show you around, arrange a social programme and take you shopping for food.When you arrive at Keele we will ask you to enrol as a student and then register on your courses. If you have a student visa we will need to take a photocopy of that and your passport. We will help with Police Registration and all other formalities.

Keele University ChapelChecklistsThings to do before you come to Keele Apply for your Entry Clearance/Visa Extension Apply for ATAS Certificate (if stated on your CAS checklist) Check you have the correct level of finances Book your flight Arrange travel insurance Arrange accommodation Upload a photograph Log onto e-Vision and give emergency contact details Arrange medical insurance and vaccinations Complete your online accommodation induction to ensure you can collect your room key Arrange a small amount of British Sterling/Travellers Cheques/Bank CardHand Luggage Checklist Passport Travel documents (flight tickets) Evidence of your finances British sterling currency/Travellers Cheques/Bank Card Keele University CAS Checklist and Keele Offer Letter Signed accommodation contract if living on campus Medication and letter from your doctor (if required) Health Certificates (if required) Some passport-sized photographsKey dates:Arrival Day: 29th/30thst March 2014

Course start date: 231st March 2014Reading week: Monday 9th June Friday 13th JuneExam week 1: Monday 16th June - Friday 20th JuneExam week 2: Monday 1st September Friday 5th SeptemberCourse end date: 5th September 2014

Important Additional ContactsInternational Student SupportWalter Moberly Building Room WM0.17Telephone +44(0)1782 733801Mobile Telephone +44(0)7810 500510Email: iss@keele.ac.ukwww.keele.ac.uk/issInternational AdmissionsKeele International,WalterMoberlyBuildingTelephone +44 (0)1782 733501Email international@keele.ac.ukFax +44(0)1782 734238

Foundation Year enquiriesFoundation Year OfficeBungalow 77 (next to the Post Room Bungalow behind Chancellors Building)Telephone +44(0)1782 733507Programme Director: Mrs Allison GardnerTelephone +44(0)1782 733989Email a.gardner@keele.ac.ukProgramme Manager: Dianne FoulkesTelephone +44(0)1782 733989Email d.foulkes@keele.ac.ukStudent Accommodation Lettings ServiceDarwinBuildingTelephone +44(0)1782 734152Email accomenq@kfm.keele.ac.uk

English Language Unit (for information about English language support or external language examinations)Ms Jody HarloweEnglish Language Unit, Chancellors Building BTelephone +44(0)1782 734237Email eluadmin@keele.ac.uk Student Support and Development ServicesWalter Moberly BuildingTelephone +44(0)1782 734347Income Office For Tuition and Accommodation Fees PaymentsTawneyBuildingTelephone +44(0)1782 733152, 734324, 734323, 733469Email income@fin.keele.ac.ukwww.keele.ac.uk/depts/fi/income/inchome.htmStudent Financial Support42 The CovertTelephone +44(0)1782 733996, 734240, 734087Email s.a.brown@acad.keele.ac.ukKeele General Enquiries (Switchboard):Telephone +44(0)1782 732000Keele Security (for service after 5pm Monday to Friday and at the weekend):Telephone +44(0)1782 733004Counselling and Emotional Wellbeing:41 The CovertTelephone +44(0)1782 734187Email counselling@acad.keele.ac.ukNightline:Nightline is a confidential call line available from 9pm until 3am in term-time only. You can use Nightline to discuss any issue or any aspect of your life with students trained to listen.Telephone 01782 733999Staffordshire Police:0300 123 4455 and Emergency 999 (on campus 9999)Independent Advice Unit:Students Union BuildingTelephone +44(0)1782 734800Email independent.advice.unit@kusu.keele.ac.ukwww.kusu.net/iauHealth Centre (for registration with a doctor):Internal 39993 - External +44(0)1782 753550 - Out of hours +44(0)1782 719100For the dentist call +44(0)1782 733190

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