Information Into Action - Beyond Governance
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#AIIM14 #AIIM14 #AIIM14 Informa(on Into Ac(on. Going Beyond Governance Lance Shaw, Oracle Lisa Balter, CSX
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ECM solutions have been around for decades and while content governance is essential, that content is useless if not integrated into business activities. How are you putting content to work in your organization? Is it fully integrated within key business processes and your ERP systems? Join us for this session where we will discuss trends that directly impact your content and process strategies and discuss how to optimize the way your business operates.
Transcript of Information Into Action - Beyond Governance
#AIIM14 #AIIM14
#AIIM14
Informa(on Into Ac(on. Going Beyond Governance
Lance Shaw, Oracle Lisa Balter, CSX
#AIIM14
THE AMOUNT MANAGED INFORMATION WILL GROW IN THE NEXT DECADE
Source IDC: The Digital Universe
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90% of unstructured content is
unmanaged.
Source: Doculabs
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1 in 5
CIOs in regulated industries will lose their jobs by 2016, for failing to implement the discipline of informaQon governance
Source: Gartner Research
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72% of large organizations have three or more content management, repository management, or document management systems
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GeAng to Business Value Leveraging Content to Impact the BoSom Line
• Enhance ApplicaQon Performance • Eliminate “Clogs” in Processes • Remove InformaQon Gaps • Reduce errors and manual efforts
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About CSX Transporta(on
• A leading transportaQon provider in the U.S.
• Freight rail transportaQon and intermodal containers
• Covers 21,000 rail miles across 23 states
• Transports more than 6 million carloads of products and raw materials a year.
• Reach nearly 2/3 of all Americans
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CSX Finding the right informaQon quickly to make beSer-‐informed business decisions
HR Finance OperaQons
Purchasing
Legal
Medical
Sales & MarkeQng
Mechanical Engineering Police
Corp Comm
Customer Service Technology
Real Property
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Physical Folders & Records
Capture of paper documents brought in-‐house. Workflow introduced
Automated workflow and noQficaQons Submission of content from third parQes
Streamlining Process Automa(on
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Where can you integrate your content management
system with business processes?
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CRM ERP HCM
WMS SCM EPM
MDM BI CRM
ERP HCM WMS
Processes Content Apps
EPS
TXT
MOV
CAD
DWG
TIF
SWF
MP3
CDL
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EPS
TXT
MOV
CAD
DWG
TIF
SWF
MP3
CDL
HCM ERP
FINANCE
CRM
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LEGAL • M&A • Discovery • Compliance
FINANCE • AP, AR, GL • Expenses
HR • On-‐boarding • Benefits • RecruiQng
ENGINEERING • Document & IP Management
• Rich Media
SERVICES • Account Opening • Issue ResoluQon
SALES • Contract Management • Deal CollaboraQon
Company-wide Ramifications
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PUBLIC SAFETY • DocumentaQon • ReporQng
HR • Benefits • RecruiQng
ENGINEERING • Document & IP Management
SERVICES • Account Opening • Issue ResoluQon
Content @ CSX
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Recommenda(ons
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Consolidate, Organize, Standardize
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Opportuni(es to Add Value
§ InvesQgate areas company-‐wide where “paper” is used and look for associated cost-‐saving opportuniQes § More than just scanning
§ Look for easy wins to show success and win over the resistant § Focus on processes such as AP Invoicing or Employee On-‐Boarding for starters
§ Use internal surveys and conversaQons to discover where informaQon is kept and how hard it is to find § E.g., Is it duplicated to provide easier access? Cloud access?
§ InvesQgate the use of digital signatures and audit tracking where criQcal
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Beyond Governance – Content Value
§ Valuable content will vary by company
§ Different departments / different needs
§ Look for measureable ROI § Consider secondary impacts
What do you do for a living?
www.aiim.org/infochaos�
Do YOU understand the business challenge of the next 10 years?
This ebook from AIIM President John Mancini explains.
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Thank you for joining us!
Please visit us at the Oracle Booth -‐ #40 or online at: http://www.oracle.com/webcenter
