INFORMATION FOR CAMP RESIDENTS

ONE TEAM, ONE GOAL, ONE RESULT.

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Welcomes 2

Safety & Security 4

Lodge Information & What to Bring 6

Transportation & Schedules 15

Orientation & Maps 16

FAQ 21

General Information & Contacts 23

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Syncrude WelcomeAs many of you know, preparing and executing these mega events is no easy task. To deliver a flawless and predictable event requires many specialized and unique individuals working as one, towards a common goal.

Our Goals:

1. Safety Nobody gets hurt, nothing gets released.

2. Quality / Reliability Exemplary craftsmanship, reliable one time start-up.

3. Schedule Predictable and credible, our guiding tool, change management.

4. Cost Within our agreed to budget, no waste.

As we prepare to execute this event I ask each of you to give your BEST! That is, Believe we can deliver our goals. Evaluate each task to ensure flawless execution. Secure all required information or training prior to executing each task. Lastly, Test throughout the development and execution of each task that our behaviors are aligned with our goals.

Based on the demonstrated performance, I am confident we will live up to our projects name “Denali” (formerly Mount McKinley). Which stands for the great one!

Thank you for joining our team! I look forward to working with each of you.

JIMMY RUBALCAVA 2018 DENALI EVENT MANAGER

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Civeo WelcomeA well–rested worker is a more productive worker

It’s no secret that a well-rested worker is a more productive worker. Civeo is proud to host Syncrude’s 2018 Denali Turnaround at our Athabasca and Beaver River Executive Lodge locations.

Beaver River Executive Lodge and Athabasca Lodge are located at the Fort MacKay turnoff, close to several Athabasca oil sands project sites. The great location makes these lodges an excellent choice as our guests can spend less time commuting and more time recharging for the next shift.

These lodges have amenities like a licensed lounge and an on site convenience store. Housekeeping, three delicious meals a day, and exceptional fitness and recreation facilities add up to a comfortable stay. The rooms are equipped with desks, Internet (no Wi-Fi), cable TV, and a semi-private or private washroom.

Visit the lodge web pages to find out more about Athabasca Lodge and Beaver River Executive Lodge or call your company’s Travel Coordinator for reservations.

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SAFETY & SECURITY

Safety is FirstResident safety is always FIRST. Even though you are in camp and may not be working, you are to be mindful of safety at all times. Please address immediately any safety concerns to the Front Desk, Lodge Management or Security.

If an unsafe behaviour is observed, residents may expect to be intervened upon for a “safety moment conversation”, reminding them of safety expectations. Please be courteous and respectful.

Wildlife SafetyDue to the remote location of our operations, there is a potential to encounter dangerous wildlife such as bears, cougars and other animals. Precautions have been taken to limit the risk of these encounters.

The wildlife were here first, you are in THEIR territory. Please show respect for any wild animal you encounter for your safety and for theirs. In the event of a wildlife sighting, please inform the Front Desk.

Additionally, here is what you can do to keep yourself and others safe:• Secure garbage bins• Do not prop open doors• Do not feed, tease or provoke wildlife at any time• Avoid traps set for wildlife

Lodge EmergencyAn emergency evacuation plan is posted on the back of the door in each room and at the entrance and exit to each building. Please familiarize yourself with your closest exit.

In case of an emergency evacuation: exit the lodge and go to the muster point identified on the plan, closest to you, and wait for further instruction. Guests are asked to remain at the muster point until the all-clear is given by Emergency Services or Security.

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SYNCRUDE SECURITY EXPECTATIONS

Syncrude is committed to the safety and security of its employees and contractors. In recognition of this commitment, the following SECURITY EXPECTATIONS have been deemed fundamentally important in the deterrence of prohibited activity.

Your SYNCRUDE ID CARD must be worn and visible at all times while on site.

You must present your SYNCRUDE ID CARD at all times when requested.

Your personal SYNCRUDE ID CARD is not to be used by anyone else but yourself. This includes site access and obtaining materials and equipment on site.

DO NOT use your card to scan anyone else on or off site. DO NOT allow anyone else to use your card in order to gain entry to or exit from site.

ANY and ALL activity associated with your SYNCRUDE ID CARD is YOUR responsibility. If your card is lost, it is YOUR responsibility to report it to Security immediately.

Syncrude has a ZERO TOLERANCE for violence in the workplace including but not limited to verbal abuse, interpersonal violence and harassment.

You are not to be in possession or under the influence of alcohol while accessing or working on any Syncrude premises.

You are not to be under the influence of any illegal drugs or narcotics or in possession of drugs or drug paraphernalia while accessing or working on the Syncrude and Aurora sites, including camps.

Possession of firearms, ammunition or other prohibited weapons on Syncrude premises is forbidden.

Video monitoring is in operation at each point of site entry and egress; Syncrude collects and may reasonably use and/or disclose this information in order to implement and manage security and internal controls.

A condition of site access is that you must submit to a search of your personal belongings including outer garments or vehicle at the request of a security officer while on the Syncrude site.

Failure to comply with any of these SECURITY EXPECTATIONS may result in your Syncrude site access privileges being removed. A site suspension may be initiated pending the outcome of the security investigation.

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LODGE INFORMATION

General Overview of “Life in a Lodge”Living in camp is a “Community Lifestyle”, where you are sharing common dining areas, recreation areas and in some cases, common washroom and shower facilities. Please be aware and courteous of your fellow camp residents, at all times.

When using common facilities, the expectation is that you leave it clean and tidy and ready for use for the next camp resident. Please tidy up after yourself.

Please be mindful that this is a 24-hour operation. There are other camp residents getting rest or sleeping.

Some residents may not be accustomed to the “Community Lifestyle” of a lodge. Above all, please be respectful and courteous to your fellow lodge residents. Additional concerns may be addressed to the Front Desk, Security or Lodge Management. You are also invited to bring your concerns forward to your Job Steward, who will present them on your behalf at weekly lodge committee meetings.

“Expectation of Privacy” For the safety of all lodge residents, all lodge facilities, including lodge rooms, individuals have no reasonable expectation of privacy on company property and may be subject to search. Lodge or Security representatives may enter all areas, at any time, without notice. Searches may be preannounced or unannounced and may be carried out on a random basis. Searches are typically carried out to detect misappropriated company property and/or the presence of alcohol, drugs, drug paraphernalia, weapons, explosives, pests or other items that may pose a safety risk.

Each camp has rules and regulations specific to their property. Please read through the lodge rules and lodge accommodation procedures so you are aware of behaviours and actions which are not acceptable. These rules are available at the Front Desk and also from your company representative.

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What services are included in my room and in the lodge?

• All rooms have cable TV and Internet available; No Wi-Fi (Hardwired – CAT5 cable available for purchase in commissary)

• All rooms are equipped with TVs, desks, lockable storage and dresser, and telephones for internal use and local calls

• Towels provided; changed every 6-7 days

• 24-hour fitness rooms

• Laundry facilities – Laundry soap not included; available through the commissary

• Beaver River Commissary – Commissary is open each morning from 4:00 am - 7:00 am and every evening 4:00 pm - 8:00 pm, excluding Sundays

• Athabasca is conveniently equipped with vending machines stocked with your everyday essentials

• Wireless internet is not available in Athabasca Lodge. Routers are available at the lodge for purchase.

When can I check-in to the lodge?The day of your reservation you can check in at 3:00 pm. If you arrive earlier than check-in time, there is no guarantee your room will be ready.

Changes to your arrival date need to be communicated to your Travel Coordinator.

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Can I go to a lodge other than the one where I have been assigned? No! All residents must check into the lodge to which they are assigned. There is very limited space at both locations; including the various camps not being used for Turnaround workers. We appreciate your assistance in complying with this.

Do I need to check-out when I go on my days off? When is check-out?When on days off or on rotation, all guests must sign out at the Front Desk. Please be aware that failure to check-out may result in your belongings being tagged and bagged and losing the room you were occupying. You are required to check-out by 11:00 am on the day of your scheduled departure.

What is the mobile/self-serve check-in?This is a unique service brought to you solely by Civeo that allows you to not only check-in to your reservation from the palm of your hand but also check-out or time in and out with a simple swipe of your permanent room key at one of our self-serve kiosks.

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DiningCiveo ensures that every guest has a variety of dining options to suit their dietary needs.

Our rotating menu options include seasonal, local and internationally inspired meals, as well as traditional comfort food right off the grill.

Our self-serve options allow you to eat exactly what you want, as much as you want, while reducing waste.

Vegetarian, gluten-free and reduced salt/sugar options are offered at every meal, and with the variety of selection, there’s always something for every guest.

A certified chef plans and prepares all meals, posting daily and weekly menus outside the entrance to the dining room.

I have food allergies; what are my dining options?Due to varying dietary needs, most meal periods are prepared to accommodate the majority of the lodge population. However, Athabasca and Beaver River Lodge are able to meet specific medical and dietary requirements. Please advise of any dietary restrictions upon check-in so the service staff will be able to accommodate you as best as possible.

What are the dining room hours?ATHABASCA LODGEBreakfast: 3:30 am – 9:00 amDinner: 4:00 pm – 9:00 pm

BEAVER RIVER EXECUTIVE LODGEBreakfast: 4:00 am – 9:00 amDinner: 4:00 pm – 9:00 pm

What are the lounge hours?Open Daily: 5:00 pm – 9:30 pm

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Is alcohol permitted on site?Yes; the consumption of alcohol is permitted in the licensed lounges and guest rooms only.

Mug-up roomMug-up room provides tea, coffee, fresh fruit, and based on availability, soups, sandwiches, and light snacks.

Bag-up roomBag-up room has a wide variety of fresh fruit and vegetables and fruit as well as sandwiches, salads, microwaveable meals, yogurts and soups.

Dining room code of conductThe following Code of Conduct is in place to create a comfortable and enjoyable dining experience for all guests:

• Cell phone use is only permitted in the event of an emergency

• Plastic food containers and backpacks are not permitted inside the dining room

• No food can be removed from the dining room

• You are not permitted to wear coveralls/overalls, headwear, sleeveless shirts, dirty work boots and winter jackets. In the event of non-compliance, entry will be refused

• If you have any specific dietary request, please speak to the chef or food service manager

• When you enter the dining room, please be prepared to show your room key to a security officer or attendant

• If you have any feedback on the food quality, temperature or general kitchen service, please report it to the chef on duty or the lodge

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Is there a boots-off policy?Yes; please respect those around you and remove all dirty and soiled footwear while in the lodge.

Am I allowed to have visitors at the lodge?Visitors are allowed until 11:00 pm only, no overnight visitors are permitted. All visitors must sign in and out at the Front Desk.

Is there parking available?There is limited parking available at both Athabasca and Beaver River Lodge. Athabasca and Beaver River Lodge do not require parking passes; please see the Front Desk if needed.

What to BringWhat identification do I need to bring?Please bring your dispatch and government-issued photo ID when checking-in to the lodge. You are required to have both.

What should I bring with me?• Your Union Hall dispatch• Your Civeo reservation number• Your clothes• Personal toiletries• Government-issued photo ID

(See next page for “Acceptable ID’s)

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What is acceptable government-issued ID?All workers requesting a Syncrude ID badge must present one of the following pieces of valid government-issued photo ID to the ID Station Attendant:

• Driver’s License• Passport• Permanent Resident Card • Canadian Citizenship Card• Federally-Issued Status card• Provincial ID card including:

B.C. ID card or Services card (BCID)Alberta ID cardSaskatchewan ID cardManitoba ID card and Manitoba Enhanced ID card for non-driversOntario Photo CardNew Brunswick Photo ID cardNova Scotia ID cardNewfoundland and Labrador photo ID cardPrince Edward Island Voluntary ID cardYukon General ID cardNorthwest Territories General ID cardNunavut General ID cardQuebec does not Issue a photo card for non-drivers

NOTE: All identification must be valid at the time of presentation and include a photo. Temporary Licenses and any other ID’s not listed above will not be accepted. Failure to provide this identification will result in no site access.

Mobile Self Check-In Q&AMobile/Self Check-In is an enhancement to the guest service experience which allows you to check-in to your accommodation via your mobile phone or computer. Our objective is reducing the wait time at your arrival.

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How to register and who is eligible:All long term, reoccurring clients are eligible to use the Mobile Check-In option. To register, you must complete an agreement form giving us the permission to send email notifications concerning your reservations.

1. How do I know I have been successfully enrolled in this service? Within 24 to 48 hours you will receive a welcoming email confirming your enrollment to Mobile Check-In. This email will confirm your personal information as spelled in our system. Please note our system is case sensitive. Let us know if you notice any spelling errors.

2. Where do I get my key? Once you register to self check-in, the Front Desk will assign you a permanent key. This is the key that you will use when coming back to the lodge.

3. How do I check-out or time-out now that I have a permanent key card? Checking-out is very important to allow us to prepare the room for the incoming guests. With having a permanent key card, you can either check out at the check-in kiosks by pressing Check Out and swiping your key card or notify the Front Desk of your room number and that you are departing on your way out of the lodge on the morning of your departure. You may also follow these steps if you are timing out as well. Please remember to check-out by 11:00 am on your day of departure.

4. What happens if I lose my key? Please see a Front Desk agent; they will re-issue you a new key. A replacement key card, which is required, is $10.00 and can be purchased in the commissary.

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5. Does it mean I am keeping the same room when I come back? For those who check-out, a new, fresh room is assigned to you on the day of the arrival. Your room number will be confirmed at the kiosk and in the check-in package emailed to you after you have checked in at the lodge. If you are coming back from timing-out, you will keep the same room as the one you initially checked-in to.

6. Can I use the kiosks without opting into the Mobile Check-In option? No, this option will not be available as you will not have a permanent key assigned in the lodging system.

7. Can I use the kiosks to check out if I didn’t opt into the Mobile Check-In Option? Yes, you can but please ensure that you return your key card to the Front Desk prior to leaving the lodge.

8. What if I don’t have an email address or a smartphone/ computer? Or what if I am not computer savvy? Our Front Desk agents will be pleased to assist you. Self check-in is optional for each guest. A guest can opt into the Mobile Check-In without providing an email address but will have to complete all steps at the kiosk when they arrive.

9. What if I no longer want to use the self check-in option? Inform the Front Desk or email us at Civeo.NAReservations@civeo.com. We will remove you from the email distribution list in a timely manner. Please ensure if opting out of the self check-in that you return your key card to the Front Desk prior to departing the lodge.

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TRANSPORTATION & SCHEDULES

Where are Athabasca Lodge and Beaver River Executive Lodge located?Athabasca Lodge and Beaver River Executive Lodge are located approximately 52km North of Fort McMurray, SE and E Hwy #63, West of Athabasca Road and East of the Fort McKay turnoff.

What are my options for getting there?Syncrude does not provide taxis, airline service or busing to/from Fort McMurray, Edmonton or Calgary.

How do I get to work?Syncrude provides daily transportation to and from the job site. Busing schedules will be posted and available at the lodge and on civeo.com/syncrude for your convenience as these schedules are subject to frequent changes.

(Please see the next page for driving directions and maps.)

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• Take Highway 63 North for approximately 50 kms• At Fort McKay turnoff, turn right to head East• Follow the road and take your first left to head to Athabasca Lodge

or first right to Beaver River Executive Lodge

Note: Parking is very limited on site and may not be available should you choose to drive a personal vehicle.

How do I get there driving from Fort McMurray?

MAPS

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Denali Logistics Plan M

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FREQUENTLY ASKED QUESTIONS

What should I bring to camp?• Your Union Hall dispatch• Your Civeo reservation number• Your clothes and boots• Personal toiletries• Government-issued photo ID

What do I need on my first day?• Your Union Hall dispatch• Your packed lunch• Government-issued photo ID. For a full list of acceptable

ID please see What to Bring under Lodge Information or visit civeo.com/syncrude.

Are meals provided?Yes, each lodge has dining facilities available for you to enjoy. Remember to visit our bag-up room to pack your lunch for the day to bring with you. For times of service, please see Lodge Information or visit civeo.com/syncrude

How do I get to my orientation and/or workplace?There will be provided transportation from each lodge. Please check with your lodge for the updated busing schedule. Please see the Transportation and Schedules page on civeo.com/syncrude for more information.

Note: Parking is very limited on site and may not be available should you choose to drive a personal vehicle.

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Where is my orientation?Mildred Lake Village (Please refer to the maps within this information package) – Syncrude will also have appropriate direction signage in these areas upon arrival.

Do I need my PPE on the first day?Your first day will be orientation and your employer will inform you of PPE requirements for site.

How do I get back to my lodge?There will be busing provided to get you back to your lodge. Updated busing schedules will be provided at the lodge and at civeo.com/syncrude.

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GENERAL INFORMATION & CONTACTS

List of Building TradesInternational Brotherhood of Boilermakers, Iron Ship Builders, Blacksmiths, Forgers & Helpers15220 – 114 Avenue, Edmonton, AB T5M 2Z2(780) 451-5992____________________________________________________________

Millwrights, Machinery Erectors & Maintenance Union (Alberta Regional Council)Suite 177, 15210 – 123 Avenue, Edmonton, AB T5V 0A3(780) 430-1460____________________________________________________________

International Association of Heat & Frost Insulators & Allied Workers2nd Floor, 9335 – 47 Street, Edmonton, AB T6B 2R7(780) 426-2874____________________________________________________________

Alberta Regional Council of Carpenters & Allied WorkersBay 6, 266 MacKay Crescent, Fort McMurray, AB T9H 5C6(780) 743-1442 / Toll-free 1-866-739-7017____________________________________________________________

The United Association of Plumbers & Pipefitters9703A Franklin Avenue, Fort McMurray, AB T9H 1K3(780) 791-6488____________________________________________________________

International Association of Bridge, Structural, Ornamental & Reinforcing Iron Workers258 Gregoire Drive, Fort McMurray, AB T9H 4K6____________________________________________________________

Sheet Metal Workers’ International Association17310 – 106 Avenue NW, Edmonton, AB T5S 1H9(780) 426-3375 / Toll-free (in Alberta) 1-800-262-9083____________________________________________________________

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International Brotherhood of Electrical WorkersSuite 206, 10020 Franklin Avenue, Fort McMurray, AB T9H 2K6(780) 791-4727____________________________________________________________

Operative Plasterers’ & Cement Masons’ International Association#42, 4004-97 Street, Edmonton, AB T6E 6N1(780) 423-4296 / Toll-free 1-877-423-4296____________________________________________________________

Construction & General Workers’ Union370 MacAlpine Crescent, Fort McMurray, AB T9H 4B1(780) 791-6557____________________________________________________________

International Union of Operating Engineers258 Gregoire Drive, Fort McMurray, AB T9H 4K6(780) 790-1713____________________________________________________________

International Union of Bricklayers & Allied Craftsmen10724-113 Street NW, Edmonton, AB T5H 3H8(780) 426-7545____________________________________________________________

International Union of Painters & Allied Trades17804 – 118 Avenue NW, Edmonton, AB T5S 2W3(780) 484-8645 / Toll-free 1-800-661-6786____________________________________________________________

International Brotherhood of Teamsters108 – 400 Mackenzie Blvd, Fort McMurray, AB T9H 4G7(780) 455-2255____________________________________________________________

International Union of Elevator Constructors10567 – 114 Street, Edmonton, AB T5H 3J6(780) 486-4832

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Acuren GroupMain Office (780) 790-1776Mon. – Sun. 24 hours

ERIN PIKESite Manager (780) 215-3508

GAVIN GAULTONSite Superintendent (780) 881-2883Mon. – Sun. 6:00 am - 9:00 pm

RANDELL MCRAESafety Advisor (day shift)(780) 792-8981Mon. – Sun. 6:00 am - 9:00 pm

CURTIS BANFIELDRT Supervisor(780) 598-0307Mon. – Sun. 7:00 am - 10:00 pm Mon. – Sun. 4:00 am - 7:00 pm (during Turnaround)

SHAMUS SULLIVAN Regional Manager (780) 713-5106Mon. – Sun. 8:00 am - 5:00 pm

Aluma SystemsSARA MORRISON(780) 762-4500smorrison@aluma.com Mon. – Thurs. 8:00 am – 4:30 am

APTIM ServicesMIKE CACHIA Site Manager(780) 598-8091

DANIEL NEW Superintendent (780) 293-4447

CIMS Limited PartershipEdmonton Regional Office(780) 477-2467Mon. - Fri. 8:00 am – 4:30 pm

MARK CERNY Project Manager – Days(780) 554-0451Mon. - Sun. 6:00 am – 7:00 pm

DARREN MCGILLIS General Superintendent(780) 913-6637Mon. - Sun. 6:00 am – 7:00 pm (during Turnaround)

Clayburn RefractoriesDALE CHATERS Construction Manager (dayshift)(780) 914-5568Mon. – Sun. 6:00 am – 9:00 pm (during Turnaround)

SCOTT DARROCH General Foreman(780) 720-3338Mon. – Sun. 6:00 am – 9:00 pm (during Turnaround)

STEVE HOLDEN Refractory Supervisor(780) 816-4453Mon. – Sun. 6:00 am – 9:00 pm

Quality Building Trades Contractors

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Clearwater Energy Services JIM BALDT General Manager(780) 987-2327

LEN HACHEZ T/A Manager(780) 966-1068

ANDREW SPARKES Labour Relations Business Partner(780) 215-0394

DON MARTEL Safety Lead(780) 742-8227

Edmonton Exchanger and Refinery Services(780) 790-8133Mon. – Sun. 24 hours (during Turnaround)

Envirosystems Incorporated (formally Quadra Industrial Services)ARLENE LAING(780) 690-9228Mon. - Sun. 7:00 am – 10:00 pm

InterproFRANCIS HOGERVORST Site Manager(780) 790-2200 or (604) 785-2870Mon. – Sun. 6:00 am – 9:00 pm (during Turnaround)

MORGAN EMES(780) 790-2200 or (250) 203-1984Mon. – Sun. 6:00 am – 9:00 pm

Jacobs Industrial ServicesLACEY COCK Workforce Coordinator(780) 790-8193Mon. – Sun. 24 hours (during Turnaround)

SITE OFFICE (780) 790-8060 (please leave a message) Mon. - Sun. 24 hours (during Turnaround)

Norcan ElectricDARREN AUSTIN(780) 598-2761daustin@norcanelectric.ca

JIM WALL (780) 215-1520 jwall@norcanelectric.ca

FARREN CASSELS (780) 792-9042 fcassels@norcanelectric.ca

STEVE JARDINE(780) 881-4371sjardine@norcanelectric.ca

Northern Crane Services KEITH MURRAY(780) 881-5578keith.murray@ncsg.comMon. – Sun. 6:00 am – 7:00 pm (during Turnaround)

MOSTAFA MEHREZ(780) 977-6811 mostafa.mehrez@ncsg.com24 Hours

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LORI FOSTER(780) 881-5733lori.foster@ncsg.comMon. - Fri. 7:30 am – 5:30 pm

RACSITE OFFICE(780) 790-5876Sun. – Sat. 7:30 am – 7:30 pm

SITE SUPERVISOR (780) 919-7556 Sun. – Sat. 7:30 am – 7:30 pm

HOLLIE GIGGIE Human Resources/Onboarding (403) 264-2023 ext. 85307

Reftech International Inc.PETER HAUCH(587) 336-0569Sun. – Sat. 7:00 am – 7:00 pm

TEAM Industrial ServicesMAIN OFFICE(780) 743-4643Mon. – Sun. 24 hours (during Turnaround)

TIM DURU Site Manager(780) 838-9831tim.duru@teaminc.com

Third party transportation informationPlease Note: Syncrude does not provide taxis, airline service or busing to/from Fort McMurray, Edmonton or Calgary. The following information is for reference only. Contact your employer to determine if this service is provided to you.

Red ArrowPlease call toll free 1-800-232-1958

Sun TaxiFor a taxi cab while on site, please call Sun Taxi at (780) 743-5050

Air Canada AirlinesFor inquires related to Air Canada travel, please call toll free 1-888-567-4160

WestJet AirlinesFor inquires related to WestJet Airlines, please call toll free 1-888-937-8538

Greyhound BusFor general inquires related to Greyhound Bus, please call toll free 1-800-268-9000

LET’S BUILD SOMETHING.